{"id":443311,"date":"2025-12-02T11:20:22","date_gmt":"2025-12-02T19:20:22","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%81%8a%e5%ae%a2%e6%a7%98%e3%81%8b%e3%82%89%e3%81%ae%e9%ab%98%e3%81%84%e4%bf%a1%e9%a0%bc%e3%82%92%e7%a4%ba%e3%81%99%e7%b5%90%e6%9e%9c%e3%81%ab%ef%bc%9a%e3%82%b7%e3%82%b9%e3%82%b3%e3%80%81idc-2025-cx\/"},"modified":"2026-02-19T07:45:43","modified_gmt":"2026-02-19T15:45:43","slug":"celebrating-customer-trust-cisco-awarded-idc-2025-cx-contact-center-customer-satisfaction-award","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/celebrating-customer-trust-cisco-awarded-idc-2025-cx-contact-center-customer-satisfaction-award\/","title":{"rendered":"\u304a\u5ba2\u69d8\u304b\u3089\u306e\u9ad8\u3044\u4fe1\u983c\u3092\u793a\u3059\u7d50\u679c\u306b\uff1a\u30b7\u30b9\u30b3\u3001IDC 2025 CX Contact Center Customer Satisfaction Award \u3092\u53d7\u8cde"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u3059\u3070\u3089\u3057\u3044\u9867\u5ba2\u4f53\u9a13\u306b\u95a2\u3059\u308b\u6700\u9ad8\u306e\u8a55\u4fa1\u306f\u3001\u304a\u5ba2\u69d8\u81ea\u8eab\u304b\u3089\u3044\u305f\u3060\u304f\u3082\u306e\u3067\u3059\u3002<a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a> \u304c <strong>2025 IDC CX Contact Center Customer Satisfaction Award<\/strong> \u3092\u53d7\u8cde\u3067\u304d\u305f\u306e\u306f\u3001\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u304b\u3089\u304c\u30b7\u30b9\u30b3\u3092\u597d\u610f\u7684\u306b\u8a55\u4fa1\u3057\u3066\u3044\u305f\u3060\u3044\u305f\u305f\u3081\u3067\u3042\u308a\u3001\u30b7\u30b9\u30b3\u306b\u3068\u3063\u3066\u5927\u5909\u8a87\u3089\u3057\u3044\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u8cde\u306f\u3001\u30b7\u30b9\u30b3\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3001\u4fa1\u5024\u3001\u4f7f\u3044\u3084\u3059\u3055\u3001\u5c02\u9580\u77e5\u8b58\u306b\u5bfe\u3059\u308b\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u53cd\u6620\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u30b7\u30b9\u30b3\u304c\u6bce\u65e5\u304a\u5ba2\u69d8\u306b\u4e0e\u3048\u3066\u3044\u308b\u5b9f\u969b\u306e\u5f71\u97ff\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IDC \u306e CX Path \u8abf\u67fb\u306f\u3001\u4e16\u754c\u4e2d\u306e 2,500 \u3092\u8d85\u3048\u308b\u7d44\u7e54\u304b\u3089\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u96c6\u3081\u3001<br>\u304a\u5ba2\u69d8\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b 39 \u500b\u306e\u6307\u6a19\u3067\u30d9\u30f3\u30c0\u30fc\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002\u30b7\u30b9\u30b3\uff08Webex Contact Center\uff09\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u5e02\u5834\u306b\u88fd\u54c1\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u30d9\u30f3\u30c0\u30fc\u306e\u6700\u9ad8\u30b9\u30b3\u30a2\u30b0\u30eb\u30fc\u30d7\u306b\u5165\u308a\u30015 \u3064\u306e\u4e3b\u8981\u306a\u5206\u91ce\uff08AI \u4e3b\u5c0e\u306e\u6a5f\u80fd\u3001\u4fe1\u983c\u3055\u308c\u308b\u30d6\u30e9\u30f3\u30c9\u3001\u7d71\u5408\u306e\u5bb9\u6613\u3055\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3067\u7279\u306b\u9ad8\u3044\u30b9\u30b3\u30a2\u3092\u8a18\u9332\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1431\" height=\"880\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig01-jp.jpg\" alt=\"\u30b7\u30b9\u30b3\u306e\u304a\u5ba2\u69d8\u6e80\u8db3\u5ea6\u306e\u8a55\u4fa1\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30d9\u30f3\u30c0\u30fc\u306e\u5e73\u5747\u8a55\u4fa1\" class=\"wp-image-443322\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig01-jp.jpg 1431w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig01-jp-768x472.jpg 768w\" sizes=\"auto, (max-width: 1431px) 100vw, 1431px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u67f1\u306e\u3044\u304f\u3064\u304b\u3092\u78ba\u8a8d\u3057\u306a\u304c\u3089\u3001\u3053\u308c\u3089\u304c\u304a\u5ba2\u69d8\u306b\u3082\u305f\u3089\u3059\u5b9f\u969b\u306e\u5f71\u97ff\u3068\u4fa1\u5024\u306b\u3064\u3044\u3066\u8003\u3048\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u4e3b\u5c0e\u306e\u6a5f\u80fd\uff1a\u91cd\u8981\u306a\u5834\u9762\u3067\u660e\u78ba\u306a\u5f71\u97ff\u3092\u3082\u305f\u3089\u3059 <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u304b\u3089\u306e\u9867\u5ba2\u4f53\u9a13\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u304b\u3064\u76f4\u611f\u7684\u3067\u3001\u4eba\u9593\u5473\u306b\u3042\u3075\u308c\u305f\u3082\u306e\u306b\u306a\u308b\u3068\u79c1\u305f\u3061\u306f\u78ba\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u78ba\u4fe1\u304c\u3001AI \u306e\u5c0e\u5165\u3092\u7d04\u675f\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001AI \u3092\u5b9f\u969b\u306b\u5c0e\u5165\u3059\u308b\u3068\u3044\u3046\u3001\u30b7\u30b9\u30b3\u306e AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3066\u3044\u307e\u3059\u3002IDC \u306e 2025 CX Path \u8abf\u67fb\u306b\u3088\u308b\u3068\u3001\u4f01\u696d\u306e 62% \u304c\u3001AI \u4e3b\u5c0e\u306e\u6a5f\u80fd\u3092\u512a\u5148\u3057\u3066\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u5bfe\u3059\u308b\u6295\u8cc7\u3092\u5897\u3084\u3059\u3053\u3068\u3092\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u304a\u308a\u3001Webex \u306f\u3059\u3067\u306b\u305d\u306e\u5148\u982d\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent <\/a>\u306f\u3001AI \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u307e\u3059\u3002\u6570\u5341\u5e74\u3082\u306e\u5c02\u9580\u77e5\u8b58\u3068\u6700\u5148\u7aef\u306e\u4f1a\u8a71\u578b AI \u306b\u57fa\u3065\u3044\u3066\u69cb\u7bc9\u3055\u308c\u305f Webex AI Agent \u306f\u3001\u97f3\u58f0\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30c7\u30b8\u30bf\u30eb \u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9 \u30c1\u30e3\u30cd\u30eb\u3092\u4ecb\u3057\u3066\u304a\u5ba2\u69d8\u306e\u8a71\u3092\u805e\u304d\u3001\u7406\u89e3\u3057\u3001\u5171\u611f\u3057\u306a\u304c\u3089\u6b63\u78ba\u306b\u5fdc\u7b54\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u304a\u5ba2\u69d8\u306f\u3001\u8a71\u3092\u805e\u3044\u3066\u7406\u89e3\u3057\u3066\u3082\u3089\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Webex AI Agent \u306f\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u8a18\u61b6\u3057\u3001\u4f1a\u8a71\u306e\u4e2d\u3067\u9069\u5fdc\u3057\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5b9f\u884c\u3067\u304d\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u3001\u304a\u5ba2\u69d8\u306e\u82db\u7acb\u3061\u3092\u30b9\u30e0\u30fc\u30ba\u306a\u30d5\u30ed\u30fc\u3078\u3068\u5909\u3048\u307e\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u304a\u5ba2\u69d8\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5411\u4e0a\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001Webex AI Agent \u306f\u904b\u7528\u52b9\u7387\u3082\u9ad8\u3081\u307e\u3059\u3002\u3053\u308c\u306f\u300124 \u6642\u9593 365 \u65e5\u5229\u7528\u3067\u304d\u308b\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u524a\u6e1b\u3057\u305f\u308a\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u8907\u96d1\u3067\u4fa1\u5024\u306e\u9ad8\u3044\u4f1a\u8a71\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b9\u30c8\u30ec\u30b9\u3068\u96e2\u8077\u7387\u3092\u4f4e\u6e1b\u3057\u306a\u304c\u3089\u3001\u4e00\u8cab\u6027\u304c\u3042\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u898f\u6a21\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Webex AI Agent \u304c\u3082\u305f\u3089\u3059<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/momentum-meet-impact-strong-customer-adoption-webex-ai-agent-contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u304a\u5ba2\u69d8\u3078\u306e\u5f71\u97ff<\/a>\u306f\u660e\u767d\u3067\u3059\u3002\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u306e\u5927\u624b\u30bd\u30fc\u30b7\u30e3\u30eb \u30b5\u30fc\u30d3\u30b9 \u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u3067\u3042\u308b Uniting NSW.ACT \u306f\u3001\u6700\u8fd1\u300cJeanie\u300d\u3068\u3044\u3046\u540d\u524d\u306e\u30ab\u30b9\u30bf\u30e0 AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5c0e\u5165\u3057\u3001\u30d9\u30fc\u30bf\u6bb5\u968e\u3067\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u5f85\u3061\u6642\u9593\u304c 35% \u524a\u6e1b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u5b9f\u969b\u306e\u6210\u529f\u3068\u304a\u5ba2\u69d8\u3078\u306e\u5f71\u97ff\u3092\u5b9f\u8a3c\u3059\u308b\u3082\u306e\u3067\u3059\u3002Uniting NSW.ACT \u304c Jeanie \u306b\u3088\u3063\u3066\u65e9\u671f\u306b\u6210\u529f\u3092\u53ce\u3081\u305f\u3053\u3068\u306b\u3064\u3044\u3066\u3001<a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/uniting-nsw-act-webex-providing-exceptional-customer-experiences-launch-jeanie-ai-agent\/\">\u3053\u3061\u3089\u3067\u8a73\u7d30\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1431\" height=\"455\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig02-jp.jpg\" alt=\"Uniting NSW.ACT\u306e\u30b3\u30e1\u30f3\u30c8\" class=\"wp-image-443332\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig02-jp.jpg 1431w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/IDC2025_CS_CSAT_Award-fig02-jp-768x244.jpg 768w\" sizes=\"auto, (max-width: 1431px) 100vw, 1431px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">AI \u4e3b\u5c0e\u88fd\u54c1\u3067\u6e80\u3061\u305f\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u306f\u3001Webex \u304c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u6700\u524d\u7dda\u306b\u7acb\u3061\u7d9a\u3051\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u305d\u308c\u3092\u4e0a\u56de\u308b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u7d04\u675f\u3059\u308b\u3082\u306e\u3067\u3059\u3002IDC \u306b\u3088\u308b\u8a55\u4fa1\u3067\u306f\u3001\u591a\u304f\u306e\u30d9\u30f3\u30c0\u30fc\u304c\u3044\u307e\u3060\u306b AI \u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u82e6\u52b4\u3057\u3066\u3044\u308b\u4e2d\u3067\u3001Webex \u306f\u3059\u3067\u306b\u4e16\u754c\u4e2d\u306e\u304a\u5ba2\u69d8\u306b\u660e\u78ba\u306a\u9055\u3044\u3092\u3082\u305f\u3089\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u5f37\u8abf\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff1a\u76f4\u611f\u7684\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3001\u5370\u8c61\u7684<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u512a\u308c\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4f53\u9a13\u306f\u3001\u753b\u9762\u306e\u80cc\u5f8c\u306b\u3044\u308b\u4eba\u305f\u3061\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002Webex Contact Center \u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306f\u3001\u30b7\u30f3\u30d7\u30eb\u3055\u3068\u52b9\u7387\u6027\u3092\u5ff5\u982d\u306b\u7f6e\u3044\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u64cd\u4f5c\u3092\u59a8\u3052\u308b\u8981\u56e0\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u3001\u304a\u5ba2\u69d8\u3068\u3044\u3046\u6700\u3082\u5927\u5207\u306a\u5b58\u5728\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience\/ai-assistant-for-contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco AI Assistant<\/a> \u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u6a5f\u80fd\u304c\u5fdc\u7b54\u306e\u63d0\u6848\u3084\u5bfe\u8a71\u306e\u7dcf\u5408\u7684\u306a\u8981\u7d04\u306a\u3069\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3059\u3070\u3084\u304f\u304b\u3064\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5fdc\u7b54\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/cx-suggested-responses.jpg\" alt=\"\" class=\"wp-image-442098\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/cx-suggested-responses.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/cx-suggested-responses-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/12\/cx-suggested-responses-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001<a href=\"https:\/\/blog.webex.com\/customer-experience\/next-gen-customer-experience-the-modern-supervisor-desktop\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5f37\u5316\u3055\u308c\u305f\u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30c4\u30fc\u30eb<\/a>\u3082\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u8a73\u7d30\u306a\u6d1e\u5bdf\u3001\u904b\u7528\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u53ef\u8996\u6027\u3001<a href=\"https:\/\/blog.webex.com\/customer-experience\/redefining-customer-experience-unlocking-deeper-insights-with-ai-powered-topic-analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c8\u30d4\u30c3\u30af\u5206\u6790<\/a>\u304a\u3088\u3073\u30b3\u30fc\u30c1\u30f3\u30b0\u6a5f\u80fd\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u6750\u3092\u80b2\u6210\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3057\u3066\u3001\u512a\u308c\u305f\u7d50\u679c\u3092\u4fc3\u9032\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u304b\u3064\u30b9\u30de\u30fc\u30c8\u3067\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u3084\u308a\u3068\u308a\u304c\u751f\u307e\u308c\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u74b0\u5883\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002   <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u7d71\u5408\u306e\u5bb9\u6613\u3055\uff1a\u70b9\u3068\u70b9\u3092\u7d50\u3073\u4ed8\u3051\u3066\u3001\u7d71\u5408\u3055\u308c\u305f\u4f53\u9a13\u3092\u5b9f\u73fe <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u5728\u306e\u8907\u96d1\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306b\u304a\u3044\u3066\u306f\u3001\u7d71\u5408\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e\u5805\u7262\u306a <a href=\"https:\/\/apphub.webex.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">App Hub<\/a> \u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001Salesforce \u3084 <a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/announcing-epic-integration-webex-contact-center-empowering-seamless-patient-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Epic<\/a> \u306a\u3069\u306e\u4e3b\u8981\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u306e\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5927\u898f\u6a21\u306a\u6280\u8853\u30b9\u30bf\u30c3\u30af\u7d71\u5408\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u67d4\u8edf\u6027\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u306f\u4f7f\u3044\u6163\u308c\u305f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u5c55\u958b\u304c\u52a0\u901f\u3057\u3001\u64cd\u4f5c\u3092\u59a8\u3052\u308b\u8981\u56e0\u304c\u6e1b\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u307e\u3059\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7d71\u5408\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30b7\u30b9\u30b3\u306f\u3001\u30b5\u30a4\u30ed\u3092\u58ca\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u771f\u306b\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3067\u304d\u308b\u3088\u3046\u7d44\u7e54\u3092\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u4fe1\u983c\u3067\u304d\u308b\u30d6\u30e9\u30f3\u30c9\uff1a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u4fe1\u983c\u6027\u3001One Cisco \u306e\u529b <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4fe1\u983c\u306f\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u306e\u57fa\u76e4\u3067\u3042\u308a\u3001\u30b7\u30b9\u30b3\u306e\u30d6\u30e9\u30f3\u30c9\u306f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u4fe1\u983c\u6027\u306b\u5bfe\u3059\u308b\u63fa\u308b\u304e\u306a\u3044\u53d6\u308a\u7d44\u307f\u3092\u7d9a\u3051\u3066\u3044\u307e\u3059\u3002\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u95a2\u3059\u308b\u6df1\u3044\u5c02\u9580\u77e5\u8b58\u306b\u3088\u308a\u3001\u6a5f\u5bc6\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3057\u3001\u7d76\u3048\u9593\u306a\u304f\u9032\u5316\u3059\u308b\u8105\u5a01\u306e\u72b6\u6cc1\u3067\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300cOne Cisco\u300d\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066\u3001\u4f01\u696d\u5168\u4f53\u3067\u6700\u9ad8\u6c34\u6e96\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3068\u30b5\u30fc\u30d3\u30b9\u3092\u7d71\u5408\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u304b\u3064\u5b89\u5168\u3067\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306f\u3001\u30d9\u30f3\u30c0\u30fc\u3068\u3057\u3066\u306e\u307f\u306a\u3089\u305a\u3001\u9577\u671f\u7684\u306a\u6210\u529f\u306b\u6295\u8cc7\u3059\u308b\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u3068\u3057\u3066\u30b7\u30b9\u30b3\u3092\u983c\u308a\u306b\u3067\u304d\u308b\u3053\u3068\u3092\u3054\u5b58\u3058\u3067\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304a\u3088\u3073\u30b5\u30fc\u30d3\u30b9\uff1a\u6210\u529f\u306e\u305f\u3081\u306e\u9023\u643a <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u6210\u529f\u3059\u308b\u5c55\u958b\u306e\u80cc\u5f8c\u306b\u306f\u5fc5\u305a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c02\u9580\u306e\u30c1\u30fc\u30e0\u304c\u5b58\u5728\u3057\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u3001\u5bfe\u8a71\u7684\u306a\u6982\u5ff5\u5b9f\u8a3c\u30d7\u30ed\u30bb\u30b9\u3001\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u306e\u5b9f\u88c5\u30c1\u30fc\u30e0\u306b\u3088\u308a\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u5c0e\u5165\u3068\u8fc5\u901f\u306a\u4fa1\u5024\u5b9f\u73fe\u304c\u78ba\u5b9f\u306a\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f01\u696d\u306e\u304a\u5ba2\u69d8\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u6295\u8cc7\u3092\u6700\u5927\u5316\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u7d99\u7d9a\u7684\u306a\u6700\u9069\u5316\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u5229\u7528\u3067\u304d\u307e\u3059\u3002\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u3053\u306e\u3088\u3046\u306a\u53d6\u308a\u7d44\u307f\u304c\u3001\u30b7\u30b9\u30b3\u304c\u5f97\u305f\u9ad8\u3044\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3068\u6c38\u7d9a\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u53cd\u6620\u3055\u308c\u3066\u3044\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u8cde\u306f\u3001\u5358\u306a\u308b\u8868\u5f70\u3067\u306f\u306a\u304f\u3001 Webex Contact Center \u3092\u5b9a\u7fa9\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u4fe1\u983c\u3001\u304a\u5ba2\u69d8\u4e2d\u5fc3\u306e\u8003\u3048\u65b9\u304c\u8a55\u4fa1\u3055\u308c\u305f\u7d50\u679c\u3067\u3059\u3002\u304a\u5ba2\u69d8\u306e\u6210\u529f\u306b\u3088\u3063\u3066\u3001\u30b7\u30b9\u30b3\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u9032\u3093\u3067\u3044\u304d\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306f\u4eca\u56de\u306e\u53d7\u8cde\u3092\u52b1\u307f\u3068\u3057\u3001\u7a4d\u6975\u7684\u306b\u53ef\u80fd\u6027\u306e\u5e45\u3092\u5e83\u3052\u7d9a\u3051\u3001\u304a\u5ba2\u69d8\u306b\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u53d6\u308a\u7d44\u307f\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3068\u3082\u306b\u3001\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u6642\u4ee3\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u672a\u6765\u3092\u5f62\u4f5c\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002   <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u95a2\u9023\u8cc7\u6599<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/us\/en\/gp\/IDC-customer-experience-csat-award-2025.html\" target=\"_blank\" rel=\"noreferrer noopener\">IDC Award \u306b\u95a2\u3059\u308b\u30ec\u30dd\u30fc\u30c8\u3068\u8abf\u67fb\u7d50\u679c<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI innovations<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/jp\/ja\/whats-new\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u6700\u65b0\u60c5\u5831<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Webex Contact Center \u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u4fe1\u983c\u3001AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u7d71\u5408\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b5\u30dd\u30fc\u30c8\u3092\u8a55\u4fa1\u3055\u308c\u30012025 IDC CX CSAT Award 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