{"id":444385,"date":"2025-12-23T08:49:57","date_gmt":"2025-12-23T16:49:57","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/advania-norway-%e3%81%8c-webex-contact-center-%e3%81%ab%e3%82%88%e3%81%a3%e3%81%a6%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%83%9d%e3%83%bc%e3%83%88%e3%82%92%e5%a4%89%e9%9d%a9%e3%81%97\/"},"modified":"2026-04-09T09:10:54","modified_gmt":"2026-04-09T16:10:54","slug":"how-advania-norway-transformed-customer-support-with-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/how-advania-norway-transformed-customer-support-with-webex-contact-center\/","title":{"rendered":"Advania Norway \u304c Webex Contact Center \u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5909\u9769\u3057\u305f\u65b9\u6cd5"},"content":{"rendered":"\n

Advania Norway \u306f\u3001\u30cf\u30fc\u30c9\u30a6\u30a7\u30a2\u3001\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u30af\u30e9\u30a6\u30c9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u6c11\u9593\u4f01\u696d\u3068\u516c\u55b6\u4f01\u696d\u306b IT \u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4f01\u696d\u3067\u3059\u3002120 \u4eba\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3092\u62b1\u3048\u3001\u4f55\u5343\u3082\u306e\u7d44\u7e54\u304b\u3089\u306e\u4fe1\u983c\u6027\u3092\u4fdd\u3064\u305f\u3081\u3001\u5408\u7406\u5316\u3055\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u6301\u3064\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

Advania Norway \u306e\u5168\u793e\u7684\u306a\u30df\u30c3\u30b7\u30e7\u30f3\u306f\u3001\u3042\u3089\u3086\u308b\u6d3b\u52d5\u306e\u4e2d\u5fc3\u304c\u300c\u4eba\u300d\u3067\u3042\u308b\u3068\u3044\u3046\u3053\u3068\u306b\u3042\u308a\u307e\u3059\u3002\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u696d\u52d9\u4e0a\u306e\u91cd\u8981\u4e8b\u9805\u3067\u3042\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u540c\u793e\u306b\u304a\u3051\u308b\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u306e\u4e3b\u8981\u306a\u63a8\u9032\u8981\u56e0\u3067\u3082\u3042\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u5404\u30bf\u30b9\u30af\u306b\u304a\u3044\u3066\u4eba\u3092\u4e2d\u5fc3\u3068\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308b\u3053\u3068\u306f\u3001\u540c\u696d\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316\u3092\u56f3\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u624b\u6bb5\u3068\u3082\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n

\u3057\u304b\u3057Advania Norway \u306b\u3068\u3063\u3066\u3001\u6642\u4ee3\u9045\u308c\u306e\u30b7\u30b9\u30c6\u30e0\u304c\u969c\u5bb3\u3068\u306a\u308a\u3001\u30c1\u30fc\u30e0\u304c\u76ee\u6307\u3059\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u306a\u304f\u306a\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u904b\u7528\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5408\u7406\u5316\u3092\u56f3\u308b\u305f\u3081\u306b Webex Contact Center \u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002\u3053\u3053\u3067\u306f\u3001Webex Contact Center <\/a>\u306b\u3088\u3063\u3066\u3059\u3079\u3066\u306e\u5f53\u4e8b\u8005\u306b\u3082\u305f\u3089\u3055\u308c\u305f\u30e1\u30ea\u30c3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n

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\u6642\u4ee3\u9045\u308c\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066\u59a8\u3052\u3089\u308c\u3066\u3044\u305f\u9867\u5ba2\u4f53\u9a13<\/h2>\n\n

\u4f55\u5e74\u306b\u3082\u308f\u305f\u308a\u3001Advania Norway \u306f\u6642\u4ee3\u9045\u308c\u306e\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5229\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u5c0e\u5165\u5f53\u521d\u306f\u554f\u984c\u306a\u304f\u904b\u7528\u3055\u308c\u3066\u3044\u307e\u3057\u305f\u304c\u3001AI \u6a5f\u80fd\u3001ServiceNow \u7d71\u5408\u3001\u5c06\u6765\u306e\u4f7f\u7528\u306e\u305f\u3081\u306e\u67d4\u8edf\u6027\u3068\u3044\u3063\u305f\u91cd\u8981\u306a\u6700\u65b0\u6a5f\u80fd\u304c\u6b20\u3051\u3066\u3044\u307e\u3057\u305f\u3002\u305d\u306e\u305f\u3081\u306b\u3001\u540c\u793e\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5341\u5206\u306b\u63d0\u4f9b\u3067\u304d\u306a\u304b\u3063\u305f\u3053\u3068\u306b\u52a0\u3048\u3066\u3001Apple \u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u304c\u30b5\u30dd\u30fc\u30c8\u5bfe\u8c61\u5916\u3060\u3063\u305f\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n

\u30b7\u30b9\u30c6\u30e0\u304c\u6700\u5927\u9650\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u767a\u63ee\u3057\u306a\u3044\u3060\u3051\u3067\u306a\u304f\u3001Advania Norway \u306e\u30c1\u30fc\u30e0\u306f\u975e\u52b9\u7387\u306a\u30b3\u30fc\u30eb\u306e\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3082\u82e6\u3057\u3093\u3067\u3044\u307e\u3057\u305f\u3002\u5b9f\u969b\u3001\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u3063\u3066 70% \u8fd1\u304f\u3082\u306e\u7740\u4fe1\u30b3\u30fc\u30eb\u304c\u8aa4\u3063\u3066\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u3066\u304a\u308a\u3001\u624b\u52d5\u3067\u306e\u4ecb\u5165\u3068\u8ee2\u9001\u304c\u5fc5\u8981\u3067\u3057\u305f\u3002\u3053\u306e\u6df7\u4e71\u72b6\u614b\u304c\u3001\u304a\u5ba2\u69d8\u306e\u4e0d\u6e80\u3068\u3001\u793e\u5185\u30c1\u30fc\u30e0\u306e\u30ef\u30fc\u30af\u30ed\u30fc\u30c9\u306e\u5897\u52a0\u306b\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n

\u3057\u304b\u3082\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u30b7\u30b9\u30c6\u30e0\u306e\u67d4\u8edf\u6027\u304c\u6b20\u3051\u3066\u304a\u308a\u3001\u30ec\u30dd\u30fc\u30c8\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306e\u7d71\u5408\u304c\u56f0\u96e3\u3067\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u306a\u3044\u72b6\u614b\u3067\u3057\u305f\u3002\u4f55\u304c\u3046\u307e\u304f\u3044\u3063\u3066\u3044\u3066\u3001\u4f55\u306b\u6ce8\u529b\u3059\u3079\u304d\u304b\u306b\u3064\u3044\u3066\u9069\u5207\u306a\u6d1e\u5bdf\u304c\u306a\u3044\u305f\u3081\u3001Advania Norway \u306e\u30b9\u30bf\u30c3\u30d5\u306f\u3001\u4eee\u5b9a\u3084\u63a8\u6e2c\u3092\u99c6\u4f7f\u3059\u308b\u307b\u304b\u306a\u304f\u3001\u304a\u5ba2\u69d8\u306b\u5305\u62ec\u7684\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u3066\u3044\u308b\u3053\u3068\u3092\u9858\u3044\u306a\u304c\u3089\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3057\u305f\u3002 <\/p>\n\n

\u3055\u3089\u306b\u3001\u5c06\u6765\u306b\u5bfe\u5fdc\u3059\u308b\u6a5f\u80fd\u304c\u6b20\u3051\u3066\u3044\u308b\u3053\u3068\u3067\u3001\u540c\u793e\u306f\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u5b9f\u73fe\u3084\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u30c4\u30fc\u30eb\u3084 ServiceNow \u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u306e\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u5c0e\u5165\u304c\u3067\u304d\u305a\u306b\u3044\u307e\u3057\u305f\u3002\u30c7\u30b8\u30bf\u30eb \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u306b\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u53d6\u308a\u7d44\u3080\u3068\u3044\u3046\u3088\u308a\u306f\u3001\u9045\u308c\u3092\u53d6\u308a\u623b\u305d\u3046\u3068\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u72b6\u6cc1\u3067\u3057\u305f\u3002 <\/p>\n\n

\u300c\u79c1\u305f\u3061\u306f\u3001\u672a\u6765\u3078\u3068\u5c0e\u3044\u3066\u304f\u308c\u308b\u3001\u3082\u3063\u3068\u73fe\u4ee3\u7684\u3067\u3001AI \u6a5f\u80fd\u3092\u5099\u3048\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u300d\u3002Advania Norway \u306e\u9867\u5ba2\u4f53\u9a13\u8cac\u4efb\u8005\u3092\u52d9\u3081\u308b Torjus Carlsen-Kirkemo \u6c0f\u306f\u305d\u3046\u632f\u308a\u8fd4\u308a\u307e\u3059\u3002<\/p>\n\n

\"\"<\/figure>\n\n

\u6700\u65b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u8abf\u67fb<\/h2>\n\n

Advania Norway \u304c\u5f93\u6765\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u65b0\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u79fb\u884c\u3092\u6c7a\u5b9a\u3059\u308b\u306b\u3042\u305f\u308a\u3001\u540c\u793e\u306f\u5358\u306b\u65b0\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6c42\u3081\u3066\u3044\u305f\u306e\u3067\u306f\u306a\u304f\u3001\u6226\u7565\u7684\u98db\u8e8d\u3092\u6c42\u3081\u3066\u3044\u307e\u3057\u305f\u3002\u767a\u751f\u3057\u305f\u554f\u984c\u306b\u305f\u3060\u5bfe\u5fdc\u3059\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u3068\u3068\u3082\u306b\u9032\u5316\u3057\u3001\u4eca\u5f8c\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3067\u304d\u308b\u9867\u5ba2\u4f53\u9a13\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3092\u76ee\u6a19\u3068\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n

\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u5019\u88dc 2 \u3064\u3092\u8a55\u4fa1\u3057\u305f\u5f8c\u3001\u540c\u793e\u306f Webex Contact Center <\/a>\u3092\u9078\u3073\u307e\u3057\u305f\u3002\u300c\u30b7\u30b9\u30b3\u306f\u6700\u3082\u5148\u9032\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u5091\u51fa\u3057\u3066\u3044\u307e\u3057\u305f\u300d\u3068 Carlsen-Kirkemo \u6c0f\u306f\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n

\u9032\u5316\u306e\u30d7\u30ed\u30bb\u30b9\u3068\u3057\u3066\u306f\u3001AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3001\u7dca\u5bc6\u306a\u7d71\u5408\u6a5f\u80fd\u3001\u9577\u671f\u7684\u306a\u62e1\u5f35\u6027\u3068\u3044\u3046 3 \u3064\u306e\u4e3b\u306a\u512a\u5148\u4e8b\u9805\u306b\u7126\u70b9\u3092\u5f53\u3066\u307e\u3057\u305f\u3002\u52b9\u7387\u6027\u3068\u5353\u8d8a\u3057\u305f\u6280\u8853\u306b\u81ea\u4fe1\u306e\u3042\u308b\u4f01\u696d\u3067\u3042\u308bAdvania Norway \u306b\u3068\u3063\u3066\u3001\u65e2\u5b58\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u306f\u91cd\u8981\u306a\u6b20\u70b9\u304c\u3042\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n

\u300c\u79c1\u305f\u3061\u306f\u3001AI \u3092\u8ef8\u306b\u3057\u305f\u4f55\u304b\u3092\u6700\u521d\u304b\u3089\u4f5c\u308a\u305f\u304b\u3063\u305f\u306e\u3067\u3059\u300d\u3002Carlsen-Kirkemo \u6c0f\u306f\u7d9a\u3051\u307e\u3059\u3002\u300c\u3059\u3067\u306b\u3042\u308b\u3082\u306e\u3092\u79fb\u884c\u3057\u305f\u304b\u3063\u305f\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u300d <\/p>\n\n

\u6280\u8853\u7684\u306a\u6a5f\u80fd\u306b\u3068\u3069\u307e\u3089\u305a\u3001\u65b0\u3057\u3044\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u3001\u540c\u793e\u306e\u300c\u4eba\u3092\u4e2d\u5fc3\u3068\u3059\u308b\u300d\u6587\u5316\u3092\u53cd\u6620\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u3064\u307e\u308a\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u4e21\u65b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u306e\u3067\u3059\u3002Webex Contact Center<\/a> \u306f\u3001\u76f4\u611f\u7684\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3001\u30c7\u30d0\u30a4\u30b9\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001Microsoft Teams \u304a\u3088\u3073 ServiceNow \u3068\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u7d71\u5408\u3092\u901a\u3058\u3066\u3001\u305d\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n

\u300cWebex Contact Center \u306f\u3001\u5f53\u793e\u306e\u6210\u9577\u306b\u4f34\u3063\u3066\u4f7f\u3048\u306a\u304f\u306a\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u3068\u3082\u306b\u6210\u9577\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u307e\u3059\u300d\u3002Carlsen-Kirkemo \u6c0f\u306f\u305d\u3046\u8ff0\u3079\u307e\u3057\u305f\u3002\u300c\u4eca\u65e5\u8d77\u304d\u3066\u3044\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3060\u3051\u3067\u306a\u304f\u3001\u672a\u6765\u306b\u5411\u3051\u3066\u6e96\u5099\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3057\u305f\u3002\u300d <\/p>\n\n

\u65e7\u5f0f\u304b\u3089\u6700\u5148\u7aef\u3078<\/h2>\n\n

Webex \u3078\u306e\u79fb\u884c\u306f 2024 \u5e74 8 \u6708\u306b\u958b\u59cb\u3057\u3001\u540c\u5e74 12 \u6708\u307e\u3067\u306b\u7121\u4e8b\u306b\u5b8c\u4e86\u3057\u307e\u3057\u305f\u3002\u30c1\u30fc\u30e0\u306f\u9ad8\u5ea6\u306a AI \u3092\u6d3b\u7528\u3057\u305f\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u5b9f\u88c5\u3057\u3001\u30b3\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u304c\u9069\u5207\u306a\u30c1\u30fc\u30e0\u306b\u78ba\u5b9f\u306b\u8ee2\u9001\u3055\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b3\u30fc\u30eb\u304c\u5207\u65ad\u3055\u308c\u308b\u5272\u5408\u304c\u4f4e\u4e0b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u304a\u5ba2\u69d8\u304c\u4ee5\u524d\u3088\u308a\u3082\u8fc5\u901f\u306b\u9069\u5207\u306a\u62c5\u5f53\u8005\u3068\u8a71\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002 <\/p>\n\n

\u300c\u624b\u52d5\u3067\u30b3\u30fc\u30eb\u3092\u8ee2\u9001\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u3063\u305f\u306e\u3067\u30012 \u3064\u306e\u30d5\u30eb\u30bf\u30a4\u30e0\u8077\u304c\u7bc0\u7d04\u3055\u308c\u307e\u3057\u305f\u300d\u3068 Carlsen-Kirkemo \u6c0f\u306f\u8ff0\u3079\u307e\u3059\u3002<\/p>\n\n

Webex Contact Center <\/a>\u306f\u3001ServiceNow \u304a\u3088\u3073 Microsoft Teams \u3068\u5bb9\u6613\u306b\u9023\u643a\u3057\u3066\u3001\u7d71\u5408\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u4f53\u9a13\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u8a8d\u5b9a\u5b9f\u88c5\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308b Butcher + Suter \u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u97f3\u58f0\u30b3\u30fc\u30eb\u306b\u540c\u3058\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3092\u5229\u7528\u3059\u308b ServiceNow \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068 Webex \u306e\u9593\u306b\u63a5\u7d9a\u304c\u5c55\u958b\u3055\u308c\u307e\u3057\u305f\u3002 <\/p>\n\n

\u30c7\u30fc\u30bf\u53ce\u96c6\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u5bfe\u51e6\u3059\u308b\u305f\u3081\u306b\u3001Webex \u306b\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ec\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30c4\u30fc\u30eb\u306b\u3088\u308a\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u30ea\u30fc\u30c0\u30fc\u306f\u3001\u8a55\u4fa1\u6307\u6a19\u3084\u50be\u5411\u3092\u660e\u78ba\u306b\u628a\u63e1\u3057\u3001\u3088\u308a\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u6d1e\u5bdf\u306b\u3088\u308a\u3001\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u8ffd\u52a0\u306e\u30b5\u30dd\u30fc\u30c8\u3084\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u5fc5\u8981\u306a\u90e8\u5206\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u30c1\u30fc\u30e0\u304c\u3088\u308a\u8fc5\u901f\u3067\u52b9\u679c\u7684\u306b\u304a\u5ba2\u69d8\u3092\u6848\u5185\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4ed5\u4e8b\u74b0\u5883\u3092\u751f\u307f\u51fa\u3059\u305f\u3081\u306b\u306f\u67d4\u8edf\u6027\u304c\u9375\u3068\u306a\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001Apple \u30c7\u30d0\u30a4\u30b9\u3092\u542b\u3081\u3001\u597d\u307f\u306e\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u3092Webex Contact Center <\/a>\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3066\u4f7f\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n

\"\"<\/figure>\n\n

\u7d44\u7e54\u5168\u4f53\u3067\u306e\u5909\u9769\u7684\u306a\u5f71\u97ff<\/h2>\n\n

Webex Contact Center \u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u304a\u5ba2\u69d8\u3068\u5f93\u696d\u54e1\u306e\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u3001\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3068\u5bb9\u6613\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u82e6\u60c5\u304c\u5927\u304d\u304f\u6e1b\u5c11\u3057\u307e\u3057\u305f\u3002\u30c1\u30fc\u30e0\u306e\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u305f\u3053\u3068\u306b\u52a0\u3048\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f11\u61a9\u3084\u663c\u98df\u306e\u305f\u3073\u306b\u30ed\u30b0\u30aa\u30d5\u3059\u308b\u5fc5\u8981\u304c\u306a\u304f\u306a\u308a\u3001\u751f\u7523\u6027\u3082\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u540c\u3058\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f7f\u3063\u3066\u793e\u5185\u30b3\u30fc\u30eb\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u304a\u5ba2\u69d8\u3068\u5bfe\u8a71\u3057\u3066\u3044\u308b\u9593\u3067\u3082\u95a2\u4fc2\u8005\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u308b\u3053\u3068\u3067\u3001\u554f\u984c\u89e3\u6c7a\u304c\u8fc5\u901f\u5316\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n

\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306fWebex \u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u4f7f\u3063\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30c7\u30fc\u30bf\u3092\u78ba\u8a8d\u3067\u304d\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u30b3\u30fc\u30eb\u306e\u7d71\u8a08\u3092\u660e\u78ba\u306b\u628a\u63e1\u3057\u3066\u3001\u3088\u308a\u9069\u5207\u306a\u30b3\u30fc\u30c1\u30f3\u30b0\u3068\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u5317\u6b27\u30d9\u30f3\u30c0\u30fc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u753b\u9762\u3067\u3042\u308b Torius \u3068\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u7d71\u5408\u3082\u53ef\u80fd\u3067\u3059\u3002ServiceNow \u3068 Webex Contact Center<\/a> \u306e\u30e1\u30c8\u30ea\u30c3\u30af\u304c\u3001\u30ad\u30e5\u30fc\u306e\u6700\u65b0\u60c5\u5831\u304a\u3088\u3073\u91cd\u8981\u306a\u30b1\u30fc\u30b9\u3068\u4e26\u3093\u3067 1 \u3064\u306e\u4e00\u8cab\u3057\u305f\u30d3\u30e5\u30fc\u306b\u8868\u793a\u3055\u308c\u308b\u305f\u3081\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u72b6\u6cc1\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u307e\u3060\u9032\u884c\u4e2d\uff1aAI \u3067\u672a\u6765\u3092\u69cb\u7bc9<\/h2>\n\n

Advania Norway \u306b\u3068\u3063\u3066\u3001Webex Contact Center <\/a>\u306e\u904b\u7528\u958b\u59cb\u306f\u30b4\u30fc\u30eb\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u540c\u793e\u306e\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u306e\u7126\u70b9\u306f\u3001 Webex AI Agent<\/a>\u3001AI Assistant<\/a>\u3001\u81ea\u52d5\u5316\u3092\u4f7f\u7528\u3057\u3066\u3001\u3055\u3089\u306b\u30b9\u30de\u30fc\u30c8\u3067\u3001\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3059\u308b\u3053\u3068\u3067\u3059\u3002AI Agent \u3068\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001Advania Norway \u306f\u3001\u4eba\u9593\u306e\u3088\u3046\u306a\u4f1a\u8a71\u3092\u5b9f\u73fe\u3057\u3066\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u7c21\u5358\u306b\u8a2d\u8a08\u304a\u3088\u3073\u5c55\u958b\u3057\u3001\u4eca\u307e\u3067\u306a\u304b\u3063\u305f\u3088\u3046\u306a\u3084\u308a\u65b9\u3067\u304a\u5ba2\u69d8\u306e\u554f\u984c\u3092\u5b8c\u5168\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u540c\u793e\u306f\u3001AI Assistant \u5185\u306e\u4f1a\u8b70\u306e\u8981\u7d04\u3068\u5bfe\u5fdc\u306e\u63d0\u6848\u3092\u6d3b\u7528\u3057\u3066\u3001\u624b\u52d5\u3067\u306e\u4ecb\u5165\u3092\u6e1b\u3089\u3057\u306a\u304c\u3089\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u3088\u308a\u8fc5\u901f\u306b\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3082\u8a08\u753b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u5f37\u5316\u306b\u3088\u308a\u3001\u5f93\u696d\u54e1\u306f\u7ba1\u7406\u30bf\u30b9\u30af\u3088\u308a\u3082\u304a\u5ba2\u69d8\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

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