{"id":444386,"date":"2025-10-23T05:54:43","date_gmt":"2025-10-23T12:54:43","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/uniting-nsw-act-%e3%81%a8-webex%ef%bc%9aai-%e3%82%a8%e3%83%bc%e3%82%b8%e3%82%a7%e3%83%b3%e3%83%88%e3%80%8cjeanie%e3%80%8d%e3%81%ae%e3%83%aa%e3%83%aa%e3%83%bc%e3%82%b9%e3%81%ab%e3%82%88%e3%81%a3\/"},"modified":"2026-02-19T07:43:53","modified_gmt":"2026-02-19T15:43:53","slug":"uniting-nsw-act-webex-providing-exceptional-customer-experiences-launch-jeanie-ai-agent","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/uniting-nsw-act-webex-providing-exceptional-customer-experiences-launch-jeanie-ai-agent\/","title":{"rendered":"Uniting NSW.ACT \u3068 Webex\uff1aAI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cJeanie\u300d\u306e\u30ea\u30ea\u30fc\u30b9\u306b\u3088\u3063\u3066\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u30c7\u30b8\u30bf\u30eb \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u304c\u6700\u512a\u5148\u3055\u308c\u308b\u6642\u4ee3\u306b\u3001\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u6700\u5927\u306e\u975e\u55b6\u5229\u56e3\u4f53\u306e 1 \u3064\u3067\u3042\u308b <a href=\"https:\/\/www.uniting.org\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Uniting NSW.ACT<\/a> \u306f\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8 \u30b5\u30dd\u30fc\u30c8 \u30b5\u30fc\u30d3\u30b9\u306e\u5f37\u5316\u306b\u304a\u3044\u3066\u9014\u65b9\u3082\u306a\u304f\u98db\u8e8d\u7684\u306a\u524d\u9032\u3092\u9042\u3052\u3066\u3044\u307e\u3059\u3002Webex \u306f\u3001Uniting NSW.ACT \u304a\u3088\u3073\u305d\u306e\u4fe1\u983c\u3067\u304d\u308b\u30b7\u30b9\u30b3\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308b Optus \u3068\u306e\u9769\u65b0\u7684\u306a\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7de0\u7d50\u3057\u3001<a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center <\/a>\u3092\u6d3b\u7528\u3057\u305f\u9ad8\u5ea6\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cJeanie\u300d\u306e\u6b63\u5f0f\u30ea\u30ea\u30fc\u30b9\u304c\u672c\u65e5\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3068\u306a\u3063\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Uniting NSW.ACT \u306f\u3001\u30cb\u30e5\u30fc\u30b5\u30a6\u30b9\u30a6\u30a7\u30fc\u30eb\u30ba\u5dde\u3068 ACT\uff08\u30aa\u30fc\u30b9\u30c8\u30e9\u30ea\u30a2\u9996\u90fd\u7279\u5225\u5730\u57df\uff09\u5168\u4f53\u306e\u4f55\u5343\u3082\u306e\u500b\u4eba\u3001\u5bb6\u65cf\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u3001\u601d\u3044\u3084\u308a\u304c\u3042\u308a\u3001\u52b9\u7387\u7684\u3067\u5229\u7528\u3057\u3084\u3059\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306b\u5c3d\u529b\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u3053\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"972\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/contact-center-uniting.jpg\" alt=\"\" class=\"wp-image-440527\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/contact-center-uniting.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/contact-center-uniting-768x446.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/contact-center-uniting-1536x893.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u81ea\u52d5\u5316\u306b\u3088\u3063\u3066\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u30b1\u30a2\u306e\u8ab2\u984c\u3092\u514b\u670d <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a> \u306e\u63a1\u7528\u524d\u3001Uniting NSW.ACT \u306f\u3001\u9ad8\u9f62\u8005\u4ecb\u8b77\u3001\u969c\u5bb3\u3092\u6301\u3064\u4eba\u306e\u30b5\u30dd\u30fc\u30c8\u3001\u65e9\u671f\u5b66\u7fd2\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30fc\u30d3\u30b9\u306b\u308f\u305f\u308b\u591a\u7a2e\u591a\u69d8\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u7ba1\u7406\u3059\u308b\u3053\u3068\u306b\u4f34\u3046\u3001\u4e00\u822c\u7684\u3067\u3042\u308a\u306a\u304c\u3089\u91cd\u5927\u306a\u8ab2\u984c\u306b\u76f4\u9762\u3057\u3066\u3044\u307e\u3057\u305f\u3002\u7279\u306b\u30d4\u30fc\u30af\u6642\u306b\u5927\u91cf\u306e\u30b3\u30fc\u30eb\u304c\u767a\u751f\u3059\u308b\u3053\u3068\u3067\u3001\u7dca\u6025\u306e\u652f\u63f4\u3084\u60c5\u5831\u3092\u6c42\u3081\u3066\u3044\u308b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u5f85\u6a5f\u6642\u9593\u304c\u9577\u304f\u306a\u308b\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u5c02\u4efb\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u5927\u304d\u306a\u8ca0\u62c5\u3092\u4e0e\u3048\u305f\u3060\u3051\u3067\u306a\u304f\u3001\u3055\u3089\u306b\u91cd\u8981\u306a\u3053\u3068\u3068\u3057\u3066\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3057\u305f\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u5168\u529b\u3067\u53d6\u308a\u7d44\u307f\u306a\u304c\u3089\u3082\u3001\u591a\u304f\u306e\u6642\u9593\u3092\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u8cbb\u3084\u3059\u3053\u3068\u3067\u3001\u672c\u5f53\u306e\u4eba\u9593\u3089\u3057\u3055\u304c\u6c42\u3081\u3089\u308c\u308b\u8907\u96d1\u306a\u30b1\u30fc\u30b9\u304b\u3089\u6ce8\u610f\u304c\u305d\u308c\u3066\u3057\u307e\u3063\u3066\u3044\u307e\u3057\u305f\u3002\u62e1\u5f35\u6027\u304c\u9ad8\u304f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u3001\u5171\u611f\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3042\u308b\u3053\u3068\u306f\u660e\u767d\u3067\u3057\u305f\u3002    <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"531\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/craig-mendel-unitingnsw-quote-new-ja.jpg\" alt=\"\" class=\"wp-image-444398\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/craig-mendel-unitingnsw-quote-new-ja.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/craig-mendel-unitingnsw-quote-new-ja-768x244.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/craig-mendel-unitingnsw-quote-new-ja-1536x488.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Webex \u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u306a\u308a\u3001\u5171\u611f\u3068\u52b9\u7387\u6027\u3092\u91cd\u8996\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30ea\u30ea\u30fc\u30b9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u8a8d\u8b58\u3057\u305f Uniting NSW.ACT \u306f\u3001\u30ab\u30b9\u30bf\u30e0\u69cb\u7bc9\u306e <a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/a>\u3067\u3042\u308b\u300cJeanie\u300d\u3068\u7d71\u5408\u3055\u308c\u305f\u3001\u6700\u5148\u7aef\u306e Webex Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300cJeanie\u300d\u306f\u591a\u304f\u306e\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306e\u6700\u521d\u306e\u9023\u7d61\u7a93\u53e3\u3068\u306a\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9ad8\u5ea6\u306a AI \u3068\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u5229\u7528\u3057\u3066\u3001\u3055\u307e\u3056\u307e\u306a\u8cea\u554f\u3092\u7406\u89e3\u3057\u3001\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u8cc7\u683c\u306b\u95a2\u3059\u308b\u60c5\u5831\u306e\u63d0\u4f9b\u3084\u500b\u4eba\u60c5\u5831\u306e\u66f4\u65b0\u304b\u3089\u3001\u5c02\u9580\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u6700\u3082\u9069\u5207\u306a\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3092\u8a98\u5c0e\u3059\u308b\u3053\u3068\u307e\u3067\u3001Jeanie \u306b\u3088\u3063\u3066\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b 24 \u6642\u9593\u4f53\u5236\u3067\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306a\u652f\u63f4\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3067\u306f\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5fc5\u8981\u306b\u306a\u3063\u305f\u5834\u5408\u3001\u305d\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4e8b\u524d\u5224\u5b9a\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3092\u53d7\u3051\u53d6\u308b\u305f\u3081\u3001\u8907\u96d1\u306a\u3053\u3068\u304c\u591a\u3044\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u306b\u5373\u5ea7\u306b\u7126\u70b9\u3092\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u6e2c\u5b9a\u53ef\u80fd\u306a\u6210\u679c\u3092\u5b9f\u73fe<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u300cJeanie\u300d\u306e\u30d9\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u7d50\u679c\u306f\u3001\u307e\u3055\u306b\u5909\u9769\u7684\u306a\u3082\u306e\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d9\u30fc\u30bf\u30c6\u30b9\u30c8\u3067\u306f\u3001<strong>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u5e73\u5747\u5f85\u6a5f\u6642\u9593\u304c 35% \u524a\u6e1b<\/strong>\u3057\u3001\u91cd\u8981\u306a\u30b5\u30fc\u30d3\u30b9\u3068\u60c5\u5831\u306b\u8fc5\u901f\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u304c\u793a\u3055\u308c\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u300cJeanie\u300d\u306f\u3001<strong>\u65e5\u5e38\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306e 60% \u4ee5\u4e0a<\/strong>\u3092\u3001\u6700\u521d\u306e\u3084\u308a\u53d6\u308a\u3067\u6b63\u5e38\u306b\u89e3\u6c7a\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001<strong>\u5168\u7740\u4fe1\u30b3\u30fc\u30eb 40% \u4ee5\u4e0a<\/strong>\u3092\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5fc5\u8981\u3068\u305b\u305a\u306b Jeanie \u304c\u5b8c\u5168\u306b\u51e6\u7406\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3001\u3088\u308a\u8907\u96d1\u3067\u5171\u611f\u3092\u5fc5\u8981\u3068\u3059\u308b\u5bfe\u5fdc\u696d\u52d9\u306b\u6642\u9593\u3092\u8cbb\u3084\u305b\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u4eba\u9593\u306e\u4ecb\u5165\u304c\u5fc5\u8981\u3060\u3063\u305f\u3084\u308a\u53d6\u308a\u306b\u3064\u3044\u3066\u306f\u3001\u300cJeanie\u300d\u306b\u3088\u308b\u4e8b\u524d\u5224\u5b9a\u3068\u60c5\u5831\u53ce\u96c6\u306b\u3088\u308a\u3001<strong>\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\u304c 20% \u6e1b\u5c11<\/strong>\u3057\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3067\u306f\u306a\u304f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u3068\u306e\u91cd\u8981\u306a\u3084\u308a\u53d6\u308a\u306b\u6642\u9593\u3092\u5272\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u305f\u3081\u3001<strong>\u71c3\u3048\u5c3d\u304d\u306e\u9855\u8457\u306a\u6e1b\u5c11\u3084\u3001\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u306e\u5897\u52a0<\/strong>\u3092\u5831\u544a\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001<strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u306e 15% \u5897\u52a0<\/strong>\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3057\u305f\u3002 <\/li>\n\n\n\n<li>Jeanie \u304c\u63d0\u4f9b\u3059\u308b\u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u76f8\u5f53\u306a\u904b\u7528\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u3082\u305f\u3089\u3055\u308c\u308b\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002\u30d9\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u7d50\u679c\u3067\u306f\u3001<strong>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u3067\u306e 25% \u306e\u30b3\u30b9\u30c8\u524a\u6e1b<\/strong>\u306e\u53ef\u80fd\u6027\u304c\u793a\u3055\u308c\u3001Uniting NSW.ACT \u306e\u591a\u69d8\u306a\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306b\u3088\u308a\u9069\u5207\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u521d\u671f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067\u306f\u3001\u300cJeanie\u300d\u3068\u3084\u308a\u53d6\u308a\u3057\u305f\u30e6\u30fc\u30b6\u30fc\u306e<strong>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u304c 8% \u5897\u52a0<\/strong>\u3057\u305f\u3053\u3068\u304c\u793a\u3055\u308c\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f53\u9a13\u3078\u306e\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u5f71\u97ff\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/li>\n\n\n\n<li>\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306f\u30b5\u30dd\u30fc\u30c8\u3084\u60c5\u5831\u3092\u3044\u3064\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u7dca\u6025\u306e\u72b6\u6cc1\u306b\u3042\u308b\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306b\u3068\u3063\u3066\u7279\u306b\u3001\u5229\u4fbf\u6027\u3068\u5fdc\u7b54\u6027\u304c\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"531\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/vinod-muthukrishnan-quote-new-ja.jpg\" alt=\"\" class=\"wp-image-444408\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/vinod-muthukrishnan-quote-new-ja.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/vinod-muthukrishnan-quote-new-ja-768x244.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2025\/10\/vinod-muthukrishnan-quote-new-ja-1536x488.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u3088\u308a\u826f\u3044\u4f53\u9a13\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5f37\u5316\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a ROI \u306e\u63a8\u9032<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u672c\u65e5\u306e\u300cJeanie\u300d\u306e\u6b63\u5f0f\u30ea\u30ea\u30fc\u30b9\u306f\u3001 Uniting NSW.ACT \u306e\u65b0\u305f\u306a\u98db\u8e8d\u3092\u8868\u3059\u3082\u306e\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u4eba\u9593\u306e\u3064\u306a\u304c\u308a\u3068\u601d\u3044\u3084\u308a\u3092\u5897\u5e45\u3055\u305b\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u529b\u306e\u8a3c\u3067\u3059\u3002\u3053\u306e AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u5358\u306b\u52b9\u7387\u6027\u3092\u3082\u305f\u3089\u3059\u3060\u3051\u306e\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002 Uniting NSW.ACT \u304b\u3089\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u3066\u3044\u308b\u3042\u3089\u3086\u308b\u4eba\u304c\u3001\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u3066\u3044\u3066\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u3066\u3001\u5fc5\u8981\u306a\u3068\u304d\u306b\u5fc5\u8981\u306a\u652f\u63f4\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3082\u306e\u3067\u3059\u3002  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Webex \u306f\u3001\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3046\u3048\u3067 Uniting NSW.ACT \u3068\u9023\u643a\u3067\u304d\u308b\u3053\u3068\u3092\u8a87\u308a\u306b\u601d\u3044\u307e\u3059\u3002\u300cJeanie\u300d\u306f\u5358\u306a\u308b AI \u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u771f\u306b\u4eba\u9593\u4e2d\u5fc3\u306e ROI \u3092\u5b9f\u73fe\u3059\u308b\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u8c61\u5fb4\u3067\u3059\u3002 <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3059\u308b\u3001\u3064\u306a\u304c\u308a\u306e\u3042\u308b\u672a\u6765\u306e\u69cb\u7bc9<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306f\u3001\u3088\u308a\u512a\u308c\u305f\u30c4\u30fc\u30eb\u3092\u5b9f\u73fe\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u3088\u308a\u512a\u308c\u305f\u6210\u679c\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u8fc5\u901f\u306a\u89e3\u6c7a\u3084\u52b9\u7387\u306e\u5411\u4e0a\u304b\u3089\u3001\u3088\u308a\u5171\u611f\u7684\u306a\u3084\u308a\u53d6\u308a\u307e\u3067\u3001Webex \u306f\u3001\u3059\u3079\u3066\u306e\u3064\u306a\u304c\u308a\u304c\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u3001\u3059\u3079\u3066\u306e\u4f53\u9a13\u304c\u76f4\u611f\u7684\u3067\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u304c\u300c\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3089\u308c\u308b\u672a\u6765\u3092\u7bc9\u3044\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Customer Experience \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa<\/a>\u306e\u76ee\u7684\u306f\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3068\u540c\u6642\u306b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6226\u7565\u7684\u306b\u5b9f\u88c5\u3055\u308c\u305f AI \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u77ac\u304f\u9593\u306b\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u3001\u751f\u7523\u6027\u3068\u52b9\u7387\u6027\u306e\u5411\u4e0a\u3092\u63a8\u9032\u3057\u307e\u3059\u3002\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u308f\u305a\u304b\u6570\u304b\u6708\u3067\u6295\u8cc7\u53ce\u76ca\u7387\uff08ROI\uff09\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u81ea\u793e\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u306b\u53d6\u308a\u7d44\u3080\u7528\u610f\u304c\u3067\u304d\u305f\u3089\u3001\u8a73\u7d30\u306b\u3064\u3044\u3066\u3053\u3061\u3089\u306e<a href=\"https:\/\/www.webex.com\/ja\/contact-sales.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d5\u30a9\u30fc\u30e0\u3067\u304a\u554f\u3044\u5408\u308f\u305b<\/a>\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u95a2\u9023\u60c5\u5831\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/webexone-2025-connected-intelligence-redefining-cx-with-new-innovations\/\" target=\"_blank\" rel=\"noreferrer noopener\">WebexOne 2025\uff1a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u65b0\u305f\u306a\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3067 CX \u3092\u5237\u65b0<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/news-blogs.cisco.com\/apjc\/ja\/2025\/10\/10\/%e3%82%b7%e3%82%b9%e3%82%b3%e3%80%81ai%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f%e9%ab%98%e5%ba%a6%e3%81%aa-%e3%80%8cwebex-contact-center-%e3%82%bd%e3%83%aa%e3%83%a5%e3%83%bc%e3%82%b7%e3%83%a7\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b7\u30b9\u30b3\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u9ad8\u5ea6\u306a \u300cWebex Contact Center \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300d\u3068\u696d\u754c\u9023\u643a\u3092\u767a\u8868<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/jp\/ja\/whats-new\/index.html\" target=\"_blank\" rel=\"noreferrer noopener\">\u6700\u65b0\u60c5\u5831<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.webex.com\/us\/en\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex \u9867\u5ba2\u4f53\u9a13<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.uniting.org\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Uniting NSW.ACT<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\u30c7\u30b8\u30bf\u30eb \u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u304c\u6700\u512a [&hellip;]<\/p>\n","protected":false},"author":5567,"featured_media":444387,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1584],"tags":[16300],"class_list":["post-444386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-16300"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Uniting NSW.ACT \u304c AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u300cJeanie\u300d\u3092\u30ea\u30ea\u30fc\u30b9<\/title>\n<meta name=\"description\" content=\"Uniting NSW.ACT \u304c Webex \u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u306b\u306a\u308a\u3001AI 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