{"id":445481,"date":"2026-02-10T22:35:00","date_gmt":"2026-02-11T06:35:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/ai-%e3%81%8c%e3%82%82%e3%81%9f%e3%82%89%e3%81%99%e5%8a%b9%e6%9e%9c%ef%bc%9aai-%e3%82%92%e6%b4%bb%e7%94%a8%e3%81%97%e3%81%9f-cx-%e6%9c%80%e6%96%b0%e6%8a%80%e8%a1%93%e3%81%a8%e3%82%aa%e3%83%9a%e3%83%ac\/"},"modified":"2026-03-19T08:40:01","modified_gmt":"2026-03-19T15:40:01","slug":"ai-impact-delivering-customer-success-ai-powered-cx-innovations-operational-excellence-cisco-live-2026-amsterdam","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/ai-impact-delivering-customer-success-ai-powered-cx-innovations-operational-excellence-cisco-live-2026-amsterdam\/","title":{"rendered":"AI \u304c\u3082\u305f\u3089\u3059\u52b9\u679c\uff1aAI \u3092\u6d3b\u7528\u3057\u305f CX \u6700\u65b0\u6280\u8853\u3068\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb \u30a8\u30af\u30bb\u30ec\u30f3\u30b9\u306b\u3088\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5b9f\u73fe | Cisco Live 2026 Amsterdam"},"content":{"rendered":"\n<p>\u79c1\u306f\u4eca\u3001\u30aa\u30e9\u30f3\u30c0\u306e\u30a2\u30e0\u30b9\u30c6\u30eb\u30c0\u30e0\u306b\u3044\u307e\u3059\u3002\u73fe\u5728\u3001<a href=\"https:\/\/www.ciscolive.com\/emea.html\" target=\"_blank\" rel=\"noreferrer noopener\">Cisco Live Amsterdam<\/a> \u306f\u975e\u5e38\u306b\u76db\u308a\u4e0a\u304c\u3063\u3066\u3044\u307e\u3059\u3002Cisco Caf\u00e9 \u3067\u6ce8\u6587\u3057\u305f\u30b3\u30fc\u30d2\u30fc\u306e\u8a71\u3060\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u79c1\u305f\u3061\u306f\u9867\u5ba2\u4f53\u9a13\u306e\u9032\u5316\u306b\u304a\u3051\u308b\u8ee2\u63db\u70b9\u306b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u3001\u696d\u754c\u306f AI \u304c\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u3069\u306e\u3088\u3046\u306b\u63a8\u9032\u3067\u304d\u308b\u304b\u306b\u7740\u76ee\u3057\u3066\u3044\u307e\u3059\u3002Webex \u3067\u306f\u3001AI \u306e\u307f\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u3044\u308b\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u79c1\u305f\u3061\u306f\u3001\u672a\u6765\u306f\u4eba\u9593\u304b AI \u304b\u306e\u9078\u629e\u3067\u306f\u306a\u304f\u3001\u53cc\u65b9\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u306b\u3042\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3092\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3068\u547c\u3093\u3067\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u4eba\u9593\u3068 AI \u304c\u5354\u529b\u3057\u3066\u50cd\u304f\u4e16\u754c\u3067\u3059\u3002   <\/p>\n\n\n\n<p>\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u30d3\u30b8\u30e7\u30f3\u306f\u3001\u4eba\u9593\u540c\u58eb\u306e\u8abf\u548c\uff08AI \u306b\u3088\u3063\u3066\u5f37\u5316\uff09\u3001\u4eba\u9593\u3068 AI \u306e\u8abf\u548c\uff08\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30a4\u30f3\u30b5\u30a4\u30c8\uff09\u3001\u305d\u3057\u3066 AI \u540c\u58eb\u306e\u8abf\u548c\uff08\u52b9\u7387\u6027\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u81ea\u52d5\u5316\uff09\u3092\u4e2d\u5fc3\u306b\u636e\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d3\u30b8\u30e7\u30f3\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u4e00\u4f53\u3068\u306a\u3063\u3066\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3092\u5bb9\u6613\u306b\u611f\u3058\u3055\u305b\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u5305\u62ec\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u5927\u898f\u6a21\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u30b7\u30b9\u30b3\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u306b AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u4eca\u65e5\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5c06\u6765\u306e\u30cb\u30fc\u30ba\u306b\u3082\u9069\u5fdc\u3057\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u4fe1\u983c\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u4eba\u9593\u7684\u306a\u3064\u306a\u304c\u308a\u3092\u57fa\u76e4\u3068\u3057\u305f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3084\u308a\u53d6\u308a\u3092\u63d0\u4f9b\u3059\u308b\u3068\u3044\u3046\u4f7f\u547d\u306b\u96c6\u4e2d\u3057\u3066\u3044\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u672c\u65e5\u306f\u3001\u3053\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u5b9f\u73fe\u3059\u308b\u3044\u304f\u3064\u304b\u306e\u767a\u8868\u3092\u304a\u4f1d\u3048\u3067\u304d\u308b\u3053\u3068\u3092\u5927\u5909\u5b09\u3057\u304f\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b<\/h2>\n\n\n\n<p>\u9867\u5ba2\u4f53\u9a13\u306e\u672a\u6765\u306b\u306f\u3001\u696d\u52d9\u306e\u4fca\u654f\u6027\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u305d\u308c\u306b\u306f\u5bb9\u6613\u306b\u611f\u3058\u3089\u308c\u308b\u3084\u308a\u53d6\u308a\uff08\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u62c5\u5f53\u8005\u306b\u521d\u56de\u304b\u3089\u3064\u306a\u3050\u306a\u3069\uff09\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u8907\u96d1\u3055\u3068\u65ad\u7247\u5316\u306b\u3088\u3063\u3066\u696d\u52d9\u304c\u7169\u96d1\u306b\u306a\u308b\u3068\u3001\u975e\u52b9\u7387\u6027\u304c\u9867\u5ba2\u4f53\u9a13\u306e\u3042\u3089\u3086\u308b\u6bb5\u968e\u306b\u6ce2\u53ca\u3057\u3001\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u3068\u30c1\u30fc\u30e0\u306e\u53cc\u65b9\u306b\u4e0d\u6e80\u304c\u751f\u3058\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u73fe\u4ee3\u306e\u7d44\u7e54\u306b\u306f\u3001\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u76f4\u611f\u7684\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u30b7\u30b9\u30b3\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u4eba\u9593\u3068 AI \u304c\u5354\u529b\u3057\u3066\u50cd\u304f\u4eca\u65e5\u306e\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u30ef\u30fc\u30af\u74b0\u5883\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u7279\u5225\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u512a\u308c\u305f CX \u304c\u904b\u7528\u306e\u8907\u96d1\u3055\u3092\u8efd\u6e1b\uff1aAI \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306e\u7d39\u4ecb<\/h3>\n\n\n\n<p>Webex Contact Center \u306e\u65b0\u6a5f\u80fd\u3067\u3042\u308b AI \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\uff08\u30d9\u30fc\u30bf\u7248\u30012026 \u5e74\u7b2c 1 \u56db\u534a\u671f\uff09\u306f\u3001\u63a8\u6e2c\u306b\u983c\u308b\u306e\u3067\u306f\u306a\u304f\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3001\u30a4\u30f3\u30c6\u30f3\u30c8\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002\u30cd\u30a4\u30c6\u30a3\u30d6 AI \u3068\u6a5f\u68b0\u5b66\u7fd2\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30c6\u30f3\u30c8\u3068\u611f\u60c5\u3092\u5206\u6790\u3057\u3001\u304a\u5ba2\u69d8\u306e\u7279\u5b9a\u306e\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u62c5\u5f53\u8005\u3092\u30de\u30c3\u30c1\u30f3\u30b0\u3055\u305b\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u8ffd\u52a0\u306e\u8907\u96d1\u306a\u8a2d\u5b9a\u306f\u4e0d\u8981\u3067\u3059\u3002\u3053\u306e\u5408\u7406\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5185\u306e\u982d\u75db\u306e\u7a2e\u3092\u6e1b\u3089\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u305d\u308c\u305e\u308c\u306e\u3084\u308a\u53d6\u308a\u304c\u500b\u4eba\u7684\u304b\u3064\u610f\u56f3\u306b\u57fa\u3065\u304d\u3001\u610f\u5473\u306e\u3042\u308b\u3082\u306e\u3060\u3068\u611f\u3058\u3055\u305b\u307e\u3059\u3002  <\/p>\n\n\n\n<p>AI \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u3088\u3046\u30b5\u30dd\u30fc\u30c8\u3057\u306a\u304c\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u8a2d\u5b9a\u3092\u7c21\u7d20\u5316\u3057\u3066\u3001CSAT \u306e\u5411\u4e0a\u3084\u554f\u984c\u89e3\u6c7a\u306e\u8fc5\u901f\u5316\u3068\u3044\u3063\u305f\u3001\u76ee\u6a19\u3068\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u6210\u679c\u306b\u5411\u3051\u3066\u6700\u9069\u5316\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"716\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/ai-routing-opt.jpg\" alt=\"\" class=\"wp-image-443851\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/ai-routing-opt.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/ai-routing-opt-768x329.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/ai-routing-opt-1536x658.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">AI \u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u306b\u3088\u308b\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u3067\u73fe\u4ee3\u7684\u306a\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u306e\u5b9f\u73fe<\/h3>\n\n\n\n<p>\u4eca\u65e5\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3057\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306b\u3001\u9ad8\u5ea6\u3067\u5c02\u9580\u7684\u306a\u7ba1\u7406\u30c4\u30fc\u30eb\u304c\u5fc5\u8981\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u7279\u306b\u3001AI \u3068\u4eba\u9593\u306e\u5354\u50cd\u304c\u6a19\u6e96\u3068\u306a\u308b\u306b\u3064\u308c\u3066\u3001\u305d\u306e\u5fc5\u8981\u6027\u304c\u5897\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u305d\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u3044\u307e\u3059\u3002\u3060\u304b\u3089\u3053\u305d\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u3001\u3059\u3079\u3066\u306e\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u5f37\u5316\u3059\u308b\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u30bc\u30ed\u304b\u3089\u8a2d\u8a08\u3055\u308c\u305f\u6a5f\u80fd\u3092\u958b\u767a\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u6700\u8fd1\u767a\u8868\u3055\u308c\u305f Webex AI Quality Management \u3067\u306f\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u304a\u5ba2\u69d8\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u3059\u3079\u3066\u3001AI \u306b\u3088\u3063\u3066\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3082\u3001\u4eba\u9593\u306b\u3088\u3063\u3066\u7ba1\u7406\u3055\u308c\u3066\u3044\u308b\u3082\u306e\u3082\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u52e2\u3044\u306b\u4e57\u3063\u3066\u3001AI \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u4e88\u6e2c\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\uff08\u30d9\u30fc\u30bf\u7248\u30012026 \u5e74\u7b2c 1 \u56db\u534a\u671f\uff09\u3092\u767a\u8868\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u65b0\u6a5f\u80fd\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u8a08\u753b\u3092\u6700\u9069\u5316\u3057\u3001\u3055\u3089\u306b\u512a\u308c\u305f\u6210\u679c\u3092\u63a8\u9032\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/forecast-detail.jpg\" alt=\"\" class=\"wp-image-443779\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/forecast-detail.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/forecast-detail-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/forecast-detail-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4eba\u9593\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u53cc\u65b9\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c7\u30fc\u30bf\u3068\u67d4\u8edf\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406\u30c4\u30fc\u30eb\u306b\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u904b\u7528\u30c1\u30fc\u30e0\u304c\u81ea\u4fe1\u3092\u6301\u3063\u3066\u5fc5\u8981\u306a\u4eba\u54e1\u914d\u7f6e\u3092\u8a08\u753b\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3092\u56de\u907f\u3057\u3001\u4eba\u9593\u306e\u5c02\u9580\u77e5\u8b58\u304c\u5fc5\u8981\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u4e88\u6e2c\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u4e88\u7b97\u306e\u4e88\u6e2c\u53ef\u80fd\u6027\u3092\u9ad8\u3081\u308b\u304b\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306b\u5206\u6790\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/scheduling.jpg\" alt=\"\" class=\"wp-image-443789\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/scheduling.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/scheduling-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/scheduling-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>\u305d\u308c\u3068\u4e26\u884c\u3057\u3066\u3001\u5305\u62ec\u7684\u306a <strong>Webex WFO <\/strong>\u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306e\u5f37\u5316\u3092\u7d99\u7d9a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30b9\u30a4\u30fc\u30c8\u5185\u3067<strong><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/hidden-engine-behind-high-performing-contact-centers\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u7ba1\u7406\u30e2\u30b8\u30e5\u30fc\u30eb<\/a><\/strong>\u304c\u5229\u7528\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u8ffd\u52a0\u6a5f\u80fd\u306f\u3001\u904b\u7528\u4e0a\u306e\u53b3\u5bc6\u6027\u3092\u9ad8\u3081\u3001\u7d44\u7e54\u304c\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u3088\u308a\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/kpi-dashboard-opt.jpg\" alt=\"\" class=\"wp-image-443697\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/kpi-dashboard-opt.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/kpi-dashboard-opt-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/kpi-dashboard-opt-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u898f\u6a21\u3068\u4eba\u9593\u5473\u306e\u3042\u308b\u5bfe\u5fdc<\/h2>\n\n\n\n<p>\u79c1\u305f\u3061\u306f\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4eba\u3005\u3092\u3088\u308a\u5bc6\u63a5\u306b\u7d50\u3073\u4ed8\u3051\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u3055\u3089\u306a\u308b\u969c\u58c1\u3092\u4f5c\u308b\u3082\u306e\u306f\u306a\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306e\u76ee\u6a19\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u898f\u6a21\u306b\u4e8b\u696d\u3092\u62e1\u5927\u3059\u308b\u4e2d\u3067\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304f\u4eba\u9593\u95a2\u4fc2\u3092\u7dad\u6301\u3059\u308b\u304a\u624b\u4f1d\u3044\u3092\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u97f3\u58f0\u7ffb\u8a33\u3067\u8a00\u8a9e\u306e\u58c1\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u53d6\u308a\u9664\u304f<\/h3>\n\n\n\n<p>EZDubs \u304c\u63d0\u4f9b\u3059\u308b <strong>Translator Agent for Contact Center<\/strong>\uff08\u30d9\u30fc\u30bf\u7248\u30012026 \u5e74\u4e0b\u534a\u671f\uff09\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb BPO \u4f01\u696d\u3084\u5927\u4f01\u696d\u306b\u3068\u3063\u3066\u753b\u671f\u7684\u306a\u6a5f\u80fd\u3067\u3059\u3002\u3053\u306e\u6a5f\u80fd\u3067\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u304a\u5ba2\u69d8\u304c\u6bcd\u56fd\u8a9e\u3067\u4f1a\u8a71\u3057\u3001AI \u304c\u5143\u306e\u8a71\u8005\u306e\u58f0\u306e\u30c8\u30fc\u30f3\u3084\u6291\u63da\u3092\u4fdd\u3061\u306a\u304c\u3089\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u4f1a\u8a71\u3092\u7ffb\u8a33\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u304a\u5ba2\u69d8\u304c\u30b9\u30da\u30a4\u30f3\u8a9e\u3092\u8a71\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u82f1\u8a9e\u3067\u5fdc\u7b54\u3057\u3066\u3044\u308b\u5834\u9762\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u3057\u304b\u3082\u4e21\u8005\u306f\u3001\u305d\u308c\u305e\u308c\u306e\u6bcd\u56fd\u8a9e\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u3001\u81ea\u8eab\u306e\u58f0\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u4fdd\u3063\u305f\u307e\u307e\u3001\u4e92\u3044\u306e\u58f0\u3092\u805e\u304d\u53d6\u3063\u3066\u3044\u308b\u306e\u3067\u3059\u3002\u3053\u308c\u306f\u3001AI \u306b\u3088\u3063\u3066\u5f37\u5316\u3055\u308c\u305f\u300c\u4eba\u9593\u540c\u58eb\u300d\u306e\u3064\u306a\u304c\u308a\u306e\u5178\u578b\u3067\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1671\" height=\"980\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/real-time-translation-ja.jpg\" alt=\"\" class=\"wp-image-445493\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/real-time-translation-ja.jpg 1671w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/real-time-translation-ja-768x450.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/real-time-translation-ja-1536x901.jpg 1536w\" sizes=\"auto, (max-width: 1671px) 100vw, 1671px\" \/><\/figure>\n\n\n\n<p>\u305d\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u8d85\u3048\u3066\u62e1\u5927\u3057\u3066\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3082\u306f\u3084\u8a00\u8a9e\u80fd\u529b\u306e\u8981\u4ef6\u306b\u5236\u9650\u3055\u308c\u306a\u304f\u306a\u3063\u305f\u305f\u3081\u3001\u7d44\u7e54\u306f\u3001\u591a\u8a00\u8a9e\u306e\u975e\u5e38\u306b\u5f37\u3044\u9700\u8981\u304c\u751f\u3058\u308b\u3053\u3068\u306a\u304f\u3001\u4eba\u6750\u30d7\u30fc\u30eb\u3092\u62e1\u5927\u3059\u308b\u65b0\u305f\u306a\u67d4\u8edf\u6027\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u8a00\u8a9e\u306b\u57fa\u3065\u304f\u63a1\u7528\u304a\u3088\u3073\u4eba\u6750\u914d\u7f6e\u306e\u5236\u7d04\u3092\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u3001\u5e02\u5834\u5168\u4f53\u3067\u4e00\u8cab\u3057\u305f\u9ad8\u54c1\u8cea\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u30b3\u30b9\u30c8\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30aa\u30fc\u30d7\u30f3\u3067\u76f8\u4e92\u904b\u7528\u53ef\u80fd\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\uff1aWebex Contact Center for ServiceNow \u306e\u7d39\u4ecb<\/h3>\n\n\n\n<p>Webex \u3067\u306f\u3001\u5353\u8d8a\u3057\u305f\u4f53\u9a13\u306f\u958b\u653e\u6027\u3068\u67d4\u8edf\u6027\u3092\u57fa\u76e4\u3068\u3057\u3066\u3044\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u5f53\u793e\u306e\u30aa\u30fc\u30d7\u30f3\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u7d71\u5408\u3092\u76ee\u7684\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u3059\u3067\u306b\u7d44\u307f\u8fbc\u307e\u308c\u3066\u3044\u308b\u4fe1\u983c\u3067\u304d\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u63a5\u7d9a\u3057\u305f\u3044\u5834\u5408\u3067\u3082\u3001\u4eee\u60f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001LLM\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30c1\u30e3\u30cd\u30eb\u306a\u3069\u306e\u72ec\u81ea\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3057\u305f\u3044\u5834\u5408\u3067\u3082\u5909\u308f\u308a\u307e\u305b\u3093\u3002 <\/p>\n\n\n\n<p>\u672c\u65e5\u3001<strong>ServiceNow \u3068\u306e\u30cd\u30a4\u30c6\u30a3\u30d6\u306a Webex Contact Center \u7d71\u5408\uff08\u30d9\u30fc\u30bf\u7248\u30012026 \u5e74\u7b2c 1 \u56db\u534a\u671f\uff09<\/strong>\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u6700\u8fd1\u306e\u7d71\u5408\u306e\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3067\u3042\u308b Salesforce Service Cloud Voice \u3084 Epic Systems \u3068\u306e\u7d71\u5408\u306b\u8ffd\u52a0\u3055\u308c\u305f\u3082\u306e\u3067\u3059\u3002\u3053\u306e\u30aa\u30fc\u30d7\u30f3\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u7d44\u7e54\u304c\u30c7\u30fc\u30bf\u3068 CX \u6a5f\u80fd\u3092\u7d71\u5408\u3057\u3001\u305d\u308c\u3089\u3092\u4e2d\u6838\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3084\u30b7\u30b9\u30c6\u30e0\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u5f37\u5316\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/servicenow-ai-opt.jpg\" alt=\"\" class=\"wp-image-443799\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/servicenow-ai-opt.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/servicenow-ai-opt-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/servicenow-ai-opt-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001Webex Contact Center \u306f ServiceNow \u74b0\u5883\u5411\u3051\u306e\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30b0\u30ec\u30fc\u30c9\u306e CCaaS \u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u3068\u3057\u3066\u6a5f\u80fd\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001Webex \u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 \u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\uff08\u6587\u5b57\u8d77\u3053\u3057\uff09\u3084 AI \u3092\u6d3b\u7528\u3057\u305f\u30ac\u30a4\u30c0\u30f3\u30b9\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u3063\u3066\u30b5\u30dd\u30fc\u30c8\u3055\u308c\u308b\u3001\u4e3b\u8981\u306a\u5bfe\u5fdc\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\u3067\u5f15\u304d\u7d9a\u304d\u30bf\u30b9\u30af\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002CRM\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3001IT \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u9593\u3067\u30c7\u30fc\u30bf\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u6d41\u308c\u308b\u306b\u3064\u308c\u3066\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u306f\u3088\u308a\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u306b\u6cbf\u3044\u3001\u52b9\u7387\u7684\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u793e\u5185\u306e\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u9867\u5ba2\u5bfe\u5fdc\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u5834\u5408\u3067\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u91cd\u8981\u306a\u30c7\u30fc\u30bf\u3068\u3068\u3082\u306b\u3001\u3059\u3079\u3066\u306e\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5358\u4e00\u306e\u4f7f\u3044\u6163\u308c\u305f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u305d\u306e\u7d50\u679c\u3001\u89e3\u6c7a\u6642\u9593\u306e\u77ed\u7e2e\u3068\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u7c21\u7d20\u5316\u304c\u5b9f\u73fe\u3059\u308b\u3053\u3068\u3067\u3001\u5f93\u696d\u54e1\u306f\u6700\u3082\u91cd\u8981\u306a\u3053\u3068\u3001\u3064\u307e\u308a\u304a\u5ba2\u69d8\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308b\u6700\u65b0\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u4f53\u9a13<\/h2>\n\n\n\n<p>\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u304c\u6700\u512a\u5148\u4e8b\u9805\u3067\u3042\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u5bfe\u3057\u3066 AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3068\u6a5f\u80fd\u5f37\u5316\u3092\u884c\u3046\u3053\u3068\u306b\u3088\u308a\u3001\u304a\u5ba2\u69d8\u304c\u81ea\u4fe1\u3092\u6301\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u3092\u63a8\u9032\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u3053\u3068\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/suggested-responsesopt.jpg\" alt=\"\" class=\"wp-image-443717\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/suggested-responsesopt.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/suggested-responsesopt-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/suggested-responsesopt-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>Webex AI Agent \u6a5f\u80fd\u3001\u5168\u9762\u5237\u65b0\u3055\u308c\u305f\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u4e00\u822c\u63d0\u4f9b\u304c\u958b\u59cb\u3055\u308c\u3066\u3044\u308b\u65b0\u305f\u306a\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u306e\u52e2\u3044\u306b\u4e57\u3063\u3066\u3001\u73fe\u5728\u3001<strong>Cisco AI Assistant \u3092 Webex CCE\uff08Webex Contact Center Enterprise\uff09\u306b\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30b7\u30b9\u30c8\uff08\u65e7\u79f0\uff1a\u5bfe\u5fdc\u306e\u63d0\u6848\uff09\u304a\u3088\u3073\u901a\u8a71\u5f8c\u306e\u307e\u3068\u3081\uff08\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\uff1a2026 \u5e74\u7b2c 2 \u56db\u534a\u671f\uff09\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n<p>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0 \u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\uff08\u6587\u5b57\u8d77\u3053\u3057\uff09\uff08\u30d9\u30fc\u30bf\u7248\u30012026 \u5e74\u7b2c 1 \u56db\u534a\u671f\uff09\u306e\u5c0e\u5165\u306b\u3088\u308a\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3082\u30af\u30e9\u30a6\u30c9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u540c\u7b49\u306e\u5229\u70b9\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001AI Assistant \u304c\u6587\u66f8\u3092\u51e6\u7406\u3057\u3066\u3044\u308b\u9593\u3082\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u4f1a\u8a71\u306b\u5b8c\u5168\u306b\u96c6\u4e2d\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/transcription-new.jpg\" alt=\"\" class=\"wp-image-443727\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/transcription-new.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/transcription-new-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/transcription-new-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u5b9f\u8df5\u4f8b\u3092\u53c2\u7167<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1672\" height=\"1028\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/world-fo-solution.jpg\" alt=\"\" class=\"wp-image-443769\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/world-fo-solution.jpg 1672w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/world-fo-solution-768x472.jpg 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/world-fo-solution-1536x944.jpg 1536w\" sizes=\"auto, (max-width: 1672px) 100vw, 1672px\" \/><\/figure>\n\n\n\n<p>\u30a2\u30e0\u30b9\u30c6\u30eb\u30c0\u30e0\u3067\u306e\u30b7\u30b9\u30b3\u306e\u30a4\u30d9\u30f3\u30c8\u306b\u53c2\u52a0\u3055\u308c\u308b\u306a\u3089\u3001\u3053\u308c\u3089\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u76f4\u63a5\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002World of Solutions \u3067 Webex Customer Experience Solutions \u3092\u8a2a\u308c\u3066\u304f\u3060\u3055\u3044\u3002\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u5bfe\u5fdc\u696d\u52d9\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u5f53\u793e\u306e\u53d6\u308a\u7d44\u307f\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u52d5\u4f5c\u3092\u3054\u89a7\u306b\u306a\u308a\u305f\u3044\u3067\u3059\u304b\uff1fCisco Caf\u00e9 \u306b\u304a\u8d8a\u3057\u3044\u305f\u3060\u304d\u3001AI \u30d0\u30ea\u30b9\u30bf\u304b\u3089\u30b3\u30fc\u30d2\u30fc\u3092\u3054\u6ce8\u6587\u304f\u3060\u3055\u3044\u3002\u3054\u6ce8\u6587\u306f\u3001\u82f1\u8a9e\u3001\u30aa\u30e9\u30f3\u30c0\u8a9e\u3001\u30c9\u30a4\u30c4\u8a9e\u3001\u307e\u305f\u306f\u30d5\u30e9\u30f3\u30b9\u8a9e\uff08\u4eca\u5e74\u65b0\u305f\u306b\u8ffd\u52a0\uff09\u3067\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u4f9d\u983c\u3059\u308b\u304b\u3001\u5f93\u6765\u306e\u30c7\u30b8\u30bf\u30eb AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\uff08\u82f1\u8a9e\uff09\u3092\u5229\u7528\u3057\u3066\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u6398\u308a\u4e0b\u3052\u308b\u306b\u306f\u3001Immersive Quiet Cube \u3092\u8a2a\u554f\u3057\u3001Webex Voice AI Agent \u306e\u5b9f\u529b\u3092\u78ba\u304b\u3081\u3066\u304f\u3060\u3055\u3044\u30023 \u3064\u306e\u5b9f\u4e16\u754c\u306e\u30b7\u30ca\u30ea\u30aa\uff08\u91d1\u878d\u3001\u533b\u7642\u3001\u65c5\u884c\uff09\u304b\u3089\u9078\u629e\u3067\u304d\u307e\u3059\u3002\u3059\u3079\u3066\u8907\u6570\u306e\u8a00\u8a9e\u3067\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002AI \u3068\u81ea\u7136\u306b\u3084\u308a\u53d6\u308a\u3057\u3066\u30bf\u30b9\u30af\u3092\u89e3\u6c7a\u3057\u3001\u30a2\u30e0\u30b9\u30c6\u30eb\u30c0\u30e0\u306e\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3042\u308b Roux \u3068\u30c1\u30e3\u30c3\u30c8\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u90fd\u5e02\u3068\u3001\u3061\u3087\u3046\u3069\u59cb\u307e\u3063\u305f\u3070\u304b\u308a\u306e\u51ac\u5b63\u30aa\u30ea\u30f3\u30d4\u30c3\u30af\u306b\u3064\u3044\u3066\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002  <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u57fa\u8abf\u8b1b\u6f14\u3001PSO\u3001\u30e9\u30a4\u30c8\u30cb\u30f3\u30b0\u30c8\u30fc\u30af\u3092\u898b\u9003\u3055\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002\u3053\u3053\u3067\u306f\u3001AI \u6642\u4ee3\u306b\u304a\u3051\u308b\u5f53\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u9867\u5ba2\u4f53\u9a13\u3092\u3069\u306e\u3088\u3046\u306b\u5909\u9769\u3067\u304d\u308b\u304b\u3092\u63a2\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Deutsche Telekom\u3001First National Bank\u3001\u30aa\u30e9\u30f3\u30c0\u653f\u5e9c\u3001\u304a\u3088\u3073 Terna \u306b\u3088\u308b\u5b9f\u4f8b\u306b\u8033\u3092\u50be\u3051\u3066\u3001\u5f53\u793e\u306e CX \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u3069\u306e\u3088\u3046\u306b\u6d3b\u7528\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002\u30bb\u30c3\u30b7\u30e7\u30f3\u30ab\u30bf\u30ed\u30b0\u306e\u5168\u5185\u5bb9\u306b\u3064\u3044\u3066\u306f\u3001<a href=\"https:\/\/www.ciscolive.com\/emea\/learn\/session-catalog.html#\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/a>\u3002  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u9032\u3080\u3079\u304d\u9053\uff1a\u4fe1\u983c\u3001\u4eba\u9593\u7684\u3001\u5b89\u5168<\/h2>\n\n\n\n<p>CX \u306e\u672a\u6765\u306f\u300c\u3088\u308a\u591a\u304f\u306e AI\u300d\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u9867\u5ba2\u53cc\u65b9\u306e\u4fe1\u983c\u3092\u5f97\u308b\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a AI \u306b\u3042\u308a\u307e\u3059\u3002\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 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href=\"https:\/\/www.webex.com\/whats-new\">\u6700\u65b0\u60c5\u5831\u30da\u30fc\u30b8<\/a>\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30a4\u30d9\u30f3\u30c8\u3092\u304a\u697d\u3057\u307f\u3044\u305f\u3060\u304d\u3001\u30a2\u30e0\u30b9\u30c6\u30eb\u30c0\u30e0\u3067\u306e\u7d20\u6674\u3089\u3057\u3044\u6642\u9593\u3092\u304a\u904e\u3054\u3057\u304f\u3060\u3055\u3044\u3002\u4eca\u5f8c\u30e9\u30b9\u30d9\u30ac\u30b9\u3067\u958b\u50ac\u3055\u308c\u308b Cisco Live US \u30a4\u30d9\u30f3\u30c8\u3067\u304a\u4f1a\u3044\u3067\u304d\u308b\u3053\u3068\u3092\u697d\u3057\u307f\u306b\u3057\u3066\u304a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p><em><sub>\u3054\u7d39\u4ecb\u3057\u305f\u88fd\u54c1\u3084\u6a5f\u80fd\u306e\u591a\u304f\u306f\u73fe\u5728\u958b\u767a\u6bb5\u968e\u306b\u3042\u308a\u307e\u3059\u3002\u958b\u767a\u3084\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306e\u9032\u6357\u306b\u5fdc\u3058\u3066\u3001\u5b8c\u6210\u5f8c\u306b\u63d0\u4f9b\u958b\u59cb\u3068\u306a\u308a\u307e\u3059\u3002\u30ea\u30ea\u30fc\u30b9\u6642\u671f\u306f\u5909\u66f4\u3055\u308c\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002 <\/sub><\/em><\/p>\n\n\n\n<p><strong>\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.webex.com\/ja\/collaboration\/building-tomorrows-workplace-today-era-connected-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/blog.webex.com\/ja\/collaboration\/building-tomorrows-workplace-today-era-connected-intelligence\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u308c\u304b\u3089\u306e\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u306e\u69cb\u7bc9\uff1a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306e\u6642\u4ee3<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/customer-experience-announcing-webex-contact-center-for-servicenow\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center for ServiceNow<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/ja\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex \u9867\u5ba2\u4f53\u9a13<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/jp\/ja\/ai\/ai-agent.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex AI Agent<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.webex.com\/whats-new\" target=\"_blank\" rel=\"noreferrer noopener\">\u6700\u65b0\u60c5\u5831<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco Live EMEA 2026 \u3067\u3001\u30b7\u30b9\u30b3\u304c\u3069\u306e\u3088\u3046\u306b AI \u99c6\u52d5\u578b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001ServiceNow \u3068\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3057\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b Cisco AI Assistant \u3092\u62e1\u5f35\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n","protected":false},"author":5487,"featured_media":445482,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921,1584],"tags":[16300,16390,16391],"class_list":["post-445481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai","category-customer-experience","tag-16300","tag-16390","tag--ja"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Live EMEA \u3067 AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c CX \u3092\u518d\u5b9a\u7fa9 | Webex<\/title>\n<meta name=\"description\" content=\"Cisco Live EMEA 2026 \u3067\u3001\u30b7\u30b9\u30b3\u304c\u3069\u306e\u3088\u3046\u306b AI \u99c6\u52d5\u578b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001ServiceNow \u3068\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3057\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b Cisco AI Assistant \u3092\u62e1\u5f35\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ja\/customer-experience\/ai-impact-delivering-customer-success-ai-powered-cx-innovations-operational-excellence-cisco-live-2026-amsterdam\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco Live EMEA \u3067 AI \u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u304c CX \u3092\u518d\u5b9a\u7fa9 | Webex\" \/>\n<meta property=\"og:description\" content=\"Cisco Live EMEA 2026 \u3067\u3001\u30b7\u30b9\u30b3\u304c\u3069\u306e\u3088\u3046\u306b AI \u99c6\u52d5\u578b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001ServiceNow \u3068\u306e\u7d71\u5408\u306b\u3088\u3063\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3057\u3001\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306b Cisco AI Assistant \u3092\u62e1\u5f35\u3057\u3066\u3044\u308b\u304b\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/ai-impact-delivering-customer-success-ai-powered-cx-innovations-operational-excellence-cisco-live-2026-amsterdam\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-11T06:35:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-19T15:40:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/02\/from-ai-impact-ja.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1107\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u5206\" \/>\n<script type=\"application\/ld+json\" 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