{"id":445691,"date":"2026-02-10T22:35:00","date_gmt":"2026-02-11T06:35:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/webex-contact-center-for-servicenow-%e3%81%ae%e7%99%ba%e8%a1%a8%ef%bc%9a%e3%82%b7%e3%83%bc%e3%83%a0%e3%83%ac%e3%82%b9%e3%81%aa%e3%83%8d%e3%82%a4%e3%83%86%e3%82%a3%e3%83%96%e7%b5%b1%e5%90%88%e3%81%a7\/"},"modified":"2026-03-22T22:41:59","modified_gmt":"2026-03-23T05:41:59","slug":"customer-experience-announcing-webex-contact-center-for-servicenow","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/customer-experience-announcing-webex-contact-center-for-servicenow\/","title":{"rendered":"Webex Contact Center for ServiceNow \u306e\u767a\u8868\uff1a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30cd\u30a4\u30c6\u30a3\u30d6\u7d71\u5408\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe"},"content":{"rendered":"\n

Cisco Live EMEA<\/a> \u3067\u3001\u30b3\u30cd\u30af\u30c6\u30c3\u30c9 \u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9<\/a>\u306e\u30d3\u30b8\u30e7\u30f3\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u4eba\u3001\u30c7\u30fc\u30bf\u3001AI \u3092\u3064\u306a\u304e\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u304b\u3064\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u3001\u4eba\u9593\u3089\u3057\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5275\u51fa\u3059\u308b\u3068\u3044\u3046\u3082\u306e\u3067\u3059\u3002 <\/p>\n\n

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\u30b7\u30b9\u30b3\u306f\u3001Webex \u3068 ServiceNow \u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3044\u305f\u3057\u307e\u3059\u3002\u696d\u754c\u3067\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308b Webex Contact Center \u3092 ServiceNow \u3068\u7d71\u5408\u3057\u3001\u9867\u5ba2\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u5408\u7406\u5316\u3092\u56f3\u308a\u307e\u3059\u3002<\/p>\n\n

Webex Contact Center for ServiceNow\uff1a\u30cd\u30a4\u30c6\u30a3\u30d6 CCaaS \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/h2>\n\n

Webex Contact Center for ServiceNow \u306f\u3001Customer Service Management\uff08CSM\uff09\u304a\u3088\u3073 IT Service Management\uff08ITSM\uff09\u306b ServiceNow \u3092\u6d3b\u7528\u3057\u3066\u3044\u308b\u4f01\u696d\u5411\u3051\u306b\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001ServiceNow \u306b\u76f4\u63a5\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3092\u7d44\u307f\u8fbc\u3093\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u65e5\u5e38\u7684\u306b\u4f7f\u7528\u3059\u308b\u74b0\u5883\u304b\u3089\u306e\u554f\u984c\u89e3\u6c7a\u3092\u8fc5\u901f\u5316\u3057\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n

\u7d44\u307f\u8fbc\u307f\u578b CTI \u306e\u5148\u3092\u884c\u304d\u3001ServiceNow \u306e\u6226\u7565\u306b\u6cbf\u3063\u3066\u3001\u30cd\u30a4\u30c6\u30a3\u30d6\u3067\u6700\u9ad8\u6c34\u6e96\u306e CCaaS \u7d71\u5408\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u97f3\u58f0\u30b3\u30fc\u30eb\u3001\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u96c6\u7d04\u3055\u308c\u308b\u7d71\u5408\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u74b0\u5883\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002ServiceNow \u74b0\u5883\u3067 Webex Contact Center \u304c CCaaS \u306e\u30d0\u30c3\u30af\u30dc\u30fc\u30f3\u3068\u306a\u308a\u3001\u30c1\u30e3\u30cd\u30eb\u5168\u4f53\u3067\u3059\u3079\u3066\u306e\u9867\u5ba2\u3092\u5305\u62ec\u7684\u306b\u628a\u63e1\u3057\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd\u3001AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u6a5f\u80fd\u3092\u5229\u7528\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u7387\u7684\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\n

\u300c\u3053\u306e\u305f\u3073\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3067\u306f\u3001\u30b7\u30b9\u30b3\u306e Webex Contact Center \u3092 ServiceNow \u306e AI \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d71\u5408\u3057\u3001AI\u3001\u30c7\u30fc\u30bf\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306b\u76f4\u63a5\u3001\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb\u3092\u63a5\u7d9a\u3057\u307e\u3059\u3002\u7d44\u7e54\u306f\u3001\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306a\u304f\u3001\u9867\u5ba2\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u3088\u308a\u65e9\u304f\u89e3\u6c7a\u3067\u304d\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u5354\u529b\u3057\u3066\u3001\u9867\u5ba2\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u5f93\u696d\u54e1\u306b\u3088\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u65b9\u6cd5\u3092\u5909\u9769\u3057\u3001\u5927\u898f\u6a21\u306b\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u300d<\/em><\/em><\/p>\n– Radhika Josyula, Group Vice President of Product Management, Strategic Partnerships <\/em><\/em><\/em><\/cite><\/blockquote>\n\n

\u3053\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u7d71\u5408\u306f\u3001ServiceNow \u3068\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u4e00\u90e8\u306b\u3059\u304e\u307e\u305b\u3093\u3002Webex Customer Experience \u30dd\u30fc\u30c8\u30d5\u30a9\u30ea\u30aa\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u5f93\u696d\u54e1\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3084\u308a\u53d6\u308a\u3068 ServiceNow \u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3066\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u3057\u3001AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u81ea\u5f8b\u7684\u306b\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eba\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306a\u5834\u5408\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3067 ServiceNow \u306e\u30c7\u30fc\u30bf\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u3092\u6700\u9069\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u3064\u306a\u304e\u3001\u5fdc\u5bfe\u54c1\u8cea\u3084\u521d\u56de\u89e3\u6c7a\u7387\u3092\u5411\u4e0a\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u30e6\u30cb\u30d5\u30a1\u30a4\u30c9\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3067\u3001\u3088\u308a\u8fc5\u901f\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u89e3\u6c7a\u3092\u5b9f\u73fe<\/h2>\n\n
\"\"<\/figure>\n\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30011 \u4ef6\u306e\u30ea\u30af\u30a8\u30b9\u30c8\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3060\u3051\u306b\u3001\u8907\u6570\u306e\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f7f\u308f\u3056\u308b\u3092\u5f97\u306a\u3044\u3053\u3068\u304c\u3088\u304f\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u7d76\u3048\u305a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u3001\u89e3\u6c7a\u304c\u9045\u308c\u3001\u30a8\u30e9\u30fc\u304c\u5897\u3048\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4f53\u9a13\u304c\u4f4e\u4e0b\u3057\u307e\u3059\u3002 <\/p>\n\n

Webex Contact Center for ServiceNow \u3067\u306f\u3001\u3053\u306e\u8ab2\u984c\u3092\u89e3\u6d88\u3059\u308b\u305f\u3081\u306b\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092 ServiceNow \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u7d44\u307f\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u30c4\u30fc\u30eb\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u306a\u304f\u30011 \u3064\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304b\u3089\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u304a\u3088\u3073\u30b1\u30fc\u30b9\u30c7\u30fc\u30bf\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5b8c\u4e86\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u8a18\u9332\u30b7\u30b9\u30c6\u30e0\u3068\u3057\u3066\u306e ServiceNow \u3068\u3001\u30d0\u30c3\u30af\u30a8\u30f3\u30c9\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5f37\u5316\u3059\u308b Webex Contact Center \u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u96c6\u4e2d\u529b\u3092\u7dad\u6301\u3057\u3001\u696d\u52d9\u52b9\u7387\u3092\u9ad8\u3081\u3001\u3088\u308a\u4e00\u8cab\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304a\u3088\u3073\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u5411\u3051\u306e\u4e3b\u306a\u6a5f\u80fd<\/h2>\n\n
\"\"<\/figure>\n\n

\u30cd\u30a4\u30c6\u30a3\u30d6\u306e\u97f3\u58f0\u30c1\u30e3\u30cd\u30eb\u3068\u30c7\u30b8\u30bf\u30eb\u30c1\u30e3\u30cd\u30eb<\/strong><\/p>\n\n

ServiceNow \u3067\u5229\u7528\u53ef\u80fd\u306a\u97f3\u58f0\u3001Web \u30c1\u30e3\u30c3\u30c8\u3001SMS \u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u304c\u5e0c\u671b\u3059\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u5bfe\u8a71\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30b1\u30fc\u30b9\u30c7\u30fc\u30bf\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092 1 \u3064\u306e\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u306b\u96c6\u7d04\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u305f\u3081\u306b\u30a2\u30d7\u30ea\u306e\u5207\u308a\u66ff\u3048\u3092\u6e1b\u3089\u3057\u307e\u3059\u3002<\/p>\n\n

\u30b3\u30fc\u30eb\u304a\u3088\u3073\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5236\u5fa1<\/strong><\/p>\n\n

\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u5236\u5fa1\u306f ServiceNow \u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u5b8c\u5168\u306b\u7d71\u5408\u3055\u308c\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u5185\u3067\u3001\u30b3\u30fc\u30eb\u306e\u5fdc\u7b54\u3001\u4fdd\u7559\u3001\u8ee2\u9001\u3001\u76f8\u8ac7\u3001\u767a\u4fe1\u3092\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/strong>\u306f\u3001\u7c21\u5358\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u5b9f\u969b\u306e\u3084\u308a\u53d6\u308a\u3067\u6469\u64e6\u3092\u6e1b\u3089\u3057\u3066\u3001\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n

\u30b9\u30af\u30ea\u30fc\u30f3\u306e\u81ea\u52d5\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7<\/strong><\/p>\n\n

ServiceNow \u5185\u306b\u3042\u308b\u95a2\u9023\u3059\u308b\u9867\u5ba2\u3001\u30b1\u30fc\u30b9\u3001\u3084\u308a\u53d6\u308a\u306e\u30c7\u30fc\u30bf\u306f\u3001\u5bfe\u5fdc\u304c\u59cb\u307e\u308b\u77ac\u9593\u306b\u8868\u793a\u3055\u308c\u307e\u3059\u3002\u3053\u3046\u3057\u3066\u5373\u5ea7\u306b\u72b6\u6cc1\u3092\u628a\u63e1\u3067\u304d\u308b\u305f\u3081\u3001\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u6b63\u78ba\u6027\u3092\u9ad8\u3081\u3001\u5bfe\u5fdc\u5f8c\u306e\u307e\u3068\u3081\u3092\u7c21\u7d20\u5316\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e AI \u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001Webex Contact Center \u306e AI \u3092\u6d3b\u7528\u3057\u305f\u6587\u5b57\u8d77\u3053\u3057\u3084\u3001\u97f3\u58f0\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3001ServiceNow \u5185\u306e\u202fNow Assist\u202f\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u305f AI \u306b\u3088\u308b\u8981\u7d04\u3001\u63a8\u5968\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u81ea\u52d5\u5316\u3092\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>\n\n

\u30ec\u30dd\u30fc\u30c8\u304a\u3088\u3073\u5206\u6790\u6a5f\u80fd\u306e\u7d71\u5408<\/strong><\/p>\n\n

\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u30c7\u30fc\u30bf\u3092 ServiceNow \u306e\u30ec\u30dd\u30fc\u30c8\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u904b\u7528\u72b6\u6cc1\u3092\u5305\u62ec\u7684\u306b\u8868\u793a\u3067\u304d\u307e\u3059\u3002\u7d71\u5408\u3055\u308c\u305f\u30a4\u30f3\u30b5\u30a4\u30c8\u304c\u3001\u3088\u308a\u6b63\u78ba\u306a\u4e88\u6e2c\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u3001\u54c1\u8cea\u7ba1\u7406\u306e\u6539\u5584\u3001\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5f37\u5316\u3092\u5f8c\u62bc\u3057\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u5168\u4f53\u3067\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u884c\u52d5\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n

\u30d9\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044 <\/h2>\n\n

Webex Contact Center for ServiceNow \u306f 3 \u6708\u306b\u30d9\u30fc\u30bf\u7248\u3092\u516c\u958b\u3057\u30012026 \u5e74\u7b2c 3 \u56db\u534a\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u3068 Contact Center Enterprise \u3067\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002 <\/p>\n\n

\u30d9\u30fc\u30bf\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3054\u53c2\u52a0\u306e\u3046\u3048\u3001ServiceNow \u5185\u304b\u3089\u5229\u7528\u3067\u304d\u308b\u97f3\u58f0\u304a\u3088\u3073\u30c7\u30b8\u30bf\u30eb\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4f53\u611f\u3044\u305f\u3060\u304d\u3001\u3054\u610f\u898b\u30fb\u3054\u611f\u60f3\u3092\u304a\u5bc4\u305b\u304f\u3060\u3055\u3044\u3002\u6700\u7d42\u30ea\u30ea\u30fc\u30b9\u306b\u5411\u3051\u3066\u53c2\u8003\u3068\u3055\u305b\u3066\u3044\u305f\u3060\u304d\u307e\u3059\u3002\u30a2\u30af\u30bb\u30b9\u6a29\u3092\u7533\u8acb\u3059\u308b\u306b\u306f\u3001Webex \u30a2\u30ab\u30a6\u30f3\u30c8\u30de\u30cd\u30fc\u30b8\u30e3\u304b\u30bb\u30fc\u30eb\u30b9\u30c1\u30fc\u30e0\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n

\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n

Webex Customer Experience<\/a><\/p>\n\n

Webex Contact Center<\/a><\/p>\n\n

Webex AI Agent<\/a><\/p>\n\n

\u6700\u65b0\u60c5\u5831<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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