{"id":447661,"date":"2026-04-29T20:00:00","date_gmt":"2026-04-30T03:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ja\/%e3%82%a4%e3%83%b3%e3%83%89%e3%81%ae%e3%83%87%e3%82%b8%e3%82%bf%e3%83%ab%e7%a4%be%e4%bc%9a%e3%81%ae%e6%9c%aa%e6%9d%a5%e3%82%92%e6%94%af%e6%8f%b4%ef%bc%9awebex-contact-center-%e3%81%ae%e4%b8%80\/"},"modified":"2026-05-31T21:35:54","modified_gmt":"2026-06-01T04:35:54","slug":"empowering-indias-digital-future-announcing-general-availability-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ja\/customer-experience\/empowering-indias-digital-future-announcing-general-availability-webex-contact-center\/","title":{"rendered":"\u30a4\u30f3\u30c9\u306e\u30c7\u30b8\u30bf\u30eb\u793e\u4f1a\u306e\u672a\u6765\u3092\u652f\u63f4\uff1aWebex Contact Center \u306e\u4e00\u822c\u63d0\u4f9b\u958b\u59cb\u3092\u767a\u8868"},"content":{"rendered":"\n<p>\u30a4\u30f3\u30c9\u306b\u304a\u3051\u308b <a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a> \u306e\u6b63\u5f0f\u30ea\u30ea\u30fc\u30b9\u304c\u767a\u8868\u3055\u308c\u307e\u3057\u305f\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u3053\u306e\u6b21\u4e16\u4ee3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30e0\u30f3\u30d0\u30a4\u306b\u3042\u308b<a href=\"https:\/\/help.webex.com\/ja-jp\/article\/n0p6xa1\/Data-Locality-in-Webex-Contact-Center\" target=\"_blank\" rel=\"noreferrer noopener\">\u5c02\u7528\u306e\u30ed\u30fc\u30ab\u30eb\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc<\/a>\u3067\u30db\u30b9\u30c8\u3055\u308c\u3001\u30a4\u30f3\u30c9\u4f01\u696d\u3084\u591a\u56fd\u7c4d\u4f01\u696d\u304c\u9867\u5ba2\u3068\u306e\u3064\u306a\u304c\u308a\u65b9\u3092\u518d\u5b9a\u7fa9\u3059\u308b\u3088\u3046\u306a\u8a2d\u8a08\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u4eca\u56de\u306e\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u30a4\u30f3\u30c9\u5e02\u5834\u306b\u5bfe\u3059\u308b\u30b7\u30b9\u30b3\u306e\u53d6\u308a\u7d44\u307f\u306b\u304a\u3051\u308b\u91cd\u8981\u306a\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3068\u306a\u308a\u307e\u3059\u3002\u672c\u683c\u7684\u306a\u30af\u30e9\u30a6\u30c9\u30cd\u30a4\u30c6\u30a3\u30d6\u578b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u30ed\u30fc\u30ab\u30eb \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u4e0a\u3067\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u30a4\u30f3\u30c9\u5e02\u5834\u7279\u6709\u306e\u8981\u4ef6\u306b\u5bfe\u5fdc\u3057\u305f\u3001\u3088\u308a\u8fc5\u901f\u3067\u3001\u3088\u308a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u3001\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u5099\u3048\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u4f01\u696d\u304c\u5b9f\u73fe\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c9\u3067 Webex Contact Center \u306e\u63d0\u4f9b\u3092\u958b\u59cb<\/h2>\n\n<p>\u30a4\u30f3\u30c9\u5168\u571f\u306e\u4f01\u696d\u304c\u3001AI \u3092\u6d3b\u7528\u3057\u305f\u9ad8\u6a5f\u80fd\u306a\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a AI \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304a\u3088\u3073 AI \u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/strong>\uff1a\u81ea\u52d5\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u3063\u3066\u3001\u9867\u5ba2\u3068\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u53cc\u65b9\u3092\u652f\u63f4\u3057\u307e\u3059\u3002\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u904b\u7528\u8ca0\u8377\u3092\u8efd\u6e1b\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb \u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8<\/strong>\uff1aE \u30e1\u30fc\u30eb\u3001WhatsApp\u3001SMS \u306a\u3069\u8907\u6570\u306e\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3044\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9867\u5ba2\u5bfe\u5fdc\u3092\u884c\u3044\u3001\u3042\u3089\u3086\u308b\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u3067\u3001\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u8e0f\u307e\u3048\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9ad8\u5ea6\u306a WFO\uff08\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u6700\u9069\u5316\uff09\uff1a\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3068\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76e3\u8996\u3001\u52b9\u679c\u7684\u306a\u30b3\u30fc\u30c1\u30f3\u30b0\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u7d99\u7d9a\u7684\u306a\u5411\u4e0a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>CRM \u3068\u306e\u9ad8\u5ea6\u306a\u7d71\u5408<\/strong>\uff1a\u9867\u5ba2\u60c5\u5831\u3092\u7d71\u5408\u3057\u305f\u8c4a\u5bcc\u306a\u30b3\u30f3\u30c6\u30ad\u30b9\u30c8\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u771f\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u5730\u57df\u5185\u3067\u306e\u30c7\u30fc\u30bf\u4fdd\u7ba1\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u306b\u3068\u3063\u3066\u3001\u4fe1\u983c\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306e\u4e0a\u306b\u6210\u308a\u7acb\u3064\u3082\u306e\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u30af\u30e9\u30a6\u30c9\u96fb\u8a71\u3068\u540c\u69d8\u306b\u3001\u30a4\u30f3\u30c9\u3067\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001OSP \u3092\u5bfe\u8c61\u3068\u3057\u305f\u30a4\u30f3\u30c9\u96fb\u6c17\u901a\u4fe1\u7701\uff08DoT\uff09\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306a\u3069\u3001\u8907\u96d1\u306a\u898f\u5236\u74b0\u5883\u3078\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u3067\u3059\u3002\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u3078\u306e\u5bfe\u5fdc\u306b\u52a0\u3048\u3001\u4f01\u696d\u306f PSTN \u63a5\u7d9a\u3001\u901a\u8a71\u76e3\u67fb\u3001\u30bb\u30ad\u30e5\u30a2\u306a\u8a18\u9332\u7ba1\u7406\u306b\u95a2\u3059\u308b\u8907\u96d1\u306a\u8981\u4ef6\u306b\u3082\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u30b7\u30b9\u30b3\u306f\u3001\u3053\u3046\u3057\u305f\u904b\u7528\u4e0a\u306e\u8ab2\u984c\u304c\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u76ee\u6307\u3059\u4f01\u696d\u306b\u3068\u3063\u3066\u5927\u304d\u306a\u8ca0\u62c5\u3068\u306a\u308a\u5f97\u308b\u3053\u3068\u3092\u8a8d\u8b58\u3057\u3066\u3044\u307e\u3059\u3002    <\/p>\n\n<p>\u3060\u304b\u3089\u3053\u305d\u3001\u30b7\u30b9\u30b3\u306e\u65b0\u3057\u3044\u30ed\u30fc\u30ab\u30eb \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u306f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u4e2d\u6838\u306b\u636e\u3048\u3066\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002Webex Contact Center \u3092\u30e0\u30f3\u30d0\u30a4\u3067\u30db\u30b9\u30c8\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002 <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30c7\u30fc\u30bf\u30ec\u30b8\u30c7\u30f3\u30b7\u30fc\u3078\u306e\u5bfe\u5fdc<\/strong>\uff1a\u6a5f\u5bc6\u6027\u306e\u9ad8\u3044\u9867\u5ba2\u30c7\u30fc\u30bf\u3001\u901a\u8a71\u306e\u9332\u97f3\u3001\u76e3\u67fb\u30ed\u30b0\u3092\u5730\u57df\u5185\u306b\u4fdd\u6301\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5f37\u5316\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\uff1a\u30b7\u30b9\u30b3\u306e\u696d\u754c\u6700\u5148\u7aef\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u6d3b\u7528\u3057\u3001\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/strong>\uff1a\u30c7\u30b8\u30bf\u30eb\u30d5\u30a1\u30fc\u30b9\u30c8\u6642\u4ee3\u306e\u4f01\u696d\u304c\u5fc5\u8981\u3068\u3059\u308b\u4fe1\u983c\u6027\u3068\u4f4e\u9045\u5ef6\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Webex Calling \u304b\u3089 Webex Contact Center \u307e\u3067\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6700\u65b0\u5316<\/h2>\n\n<p>\u30b7\u30b9\u30b3\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u57fa\u76e4\u306e\u4e0a\u306b\u6210\u308a\u7acb\u3064\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u6628\u5e74\u3001\u30c1\u30a7\u30f3\u30ca\u30a4\u3068\u30e0\u30f3\u30d0\u30a4\u306e<a href=\"https:\/\/help.webex.com\/en-us\/article\/n70gvam\/Data-Center-locations-for-Webex-Calling?_gl=1*6zdt6y*_gcl_au*MTYzNTk4MjA4LjE3NzQ1MzQ3MDg.\" target=\"_blank\" rel=\"noreferrer noopener\"> 2 \u3064\u306e\u30ed\u30fc\u30ab\u30eb\u30c7\u30fc\u30bf\u30bb\u30f3\u30bf\u30fc<\/a>\u3092\u901a\u3058\u3066\u3001\u30a4\u30f3\u30c9\u306b\u304a\u3051\u308b <a href=\"https:\/\/blog.webex.com\/collaboration\/webex-calling-launches-fully-regulated-offer-in-india\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Calling \u306e\u63d0\u4f9b\u3092\u62e1\u5927<\/a>\u3057\u307e\u3057\u305f\u3002Cloud Connect \u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3042\u308b Bharti Airtel \u793e\u3001<a href=\"https:\/\/www.tatacommunications.com\/kaleyra\/ucaas\/globalrapide-for-webex\/cisco-cloud-collaboration-for-india\" target=\"_blank\" rel=\"noreferrer noopener\">Tata Communications \u793e<\/a>\u3001Tata Tele Business Services \u793e\u3092\u901a\u3058\u3066\u3001\u898f\u5236\u306b\u5b8c\u5168\u5bfe\u5fdc\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u4eca\u56de Webex Contact Center \u304c\u52a0\u308f\u308b\u3053\u3068\u3067\u3001\u7d71\u5408\u3055\u308c\u305f\u5f37\u529b\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002  <\/p>\n\n<p>\u30b7\u30b9\u30b3\u306e\u30ed\u30fc\u30ab\u30eb \u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u4e0a\u3067 <a href=\"https:\/\/www.webex.com\/ja\/enterprise-cloud-calling.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Calling<\/a>\u3068 Webex Contact Center \u306e\u4e21\u65b9\u304c\u6d3b\u7528\u3067\u304d\u308b\u306e\u3067\u3001\u4f01\u696d\u306f\u793e\u5185\u30c1\u30fc\u30e0\u3068\u9867\u5ba2\u5bfe\u5fdc\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9593\u306b\u5b58\u5728\u3059\u308b\u30b5\u30a4\u30ed\u3092\u89e3\u6d88\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u52b9\u679c\u7684\u306a\u7d71\u5408\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u3063\u3066\u3001\u5fc5\u8981\u306a\u5c02\u9580\u77e5\u8b58\u3078\u5e38\u306b\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u554f\u984c\u89e3\u6c7a\u307e\u3067\u306e\u6642\u9593\u77ed\u7e2e\u3068\u3001\u9867\u5ba2\u3078\u306e\u3088\u308a\u4e00\u8cab\u6027\u306e\u3042\u308b\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30c9\u3078\u306e\u7d99\u7d9a\u7684\u306a\u6295\u8cc7<\/h2>\n\n<p>\u4eca\u56de\u306e\u30ea\u30ea\u30fc\u30b9\u306f\u3001\u30a4\u30f3\u30c9\u306e\u30c7\u30b8\u30bf\u30eb\u6210\u9577\u306b\u5bfe\u3059\u308b\u9577\u671f\u7684\u304b\u3064\u6226\u7565\u7684\u306a\u6295\u8cc7\u306e\u4e00\u74b0\u3067\u3059\u3002\u30b7\u30b9\u30b3\u306f\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u30a4\u30f3\u30c9\u4f01\u696d\u304c\u73fe\u5730\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u30b0\u30ed\u30fc\u30d0\u30eb\u5c55\u958b\u3092\u9032\u3081\u308b\u305f\u3081\u306e\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n<p>\u4eca\u5f8c\u3082\u65b0\u305f\u306a AI \u6a5f\u80fd\u3084\u7d71\u5408\u306e\u9ad8\u5ea6\u5316\u306b\u3088\u3063\u3066\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u9032\u5316\u3055\u305b\u306a\u304c\u3089\u3001\u300c\u9ad8\u3044\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3001\u62e1\u5f35\u6027\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u3092\u5099\u3048\u305f\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u300d\u3068\u3044\u3046\u76ee\u6a19\u306b\u5f15\u304d\u7d9a\u304d\u6ce8\u529b\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n<p>\u30a4\u30f3\u30c9\u306b\u304a\u3051\u308b Webex Contact Center \u306e\u63d0\u4f9b\u958b\u59cb\u306f\u3001\u30a4\u30f3\u30af\u30eb\u30fc\u30b7\u30d6\u3067\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u3068\u3044\u3046\u30b7\u30b9\u30b3\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u306b\u304a\u3051\u308b\u5927\u304d\u306a\u524d\u9032\u3067\u3059\u3002\u3053\u306e\u65b0\u3057\u3044\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u3069\u306e\u3088\u3046\u306b\u696d\u52d9\u5909\u9769\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u3068\u306e\u3088\u308a\u6df1\u304f\u6709\u610f\u7fa9\u306a\u95a2\u4fc2\u69cb\u7bc9\u306b\u8ca2\u732e\u3059\u308b\u306e\u304b\u3001\u305c\u3072\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n<p><strong>\u95a2\u9023\u60c5\u5831<\/strong><\/p>\n\n<p><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex \u9867\u5ba2\u4f53\u9a13<\/a><\/p>\n\n<p><a href=\"https:\/\/www.webex.com\/jp\/ja\/products\/customer-experience\/contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center<\/a><\/p>\n\n<p><a href=\"https:\/\/help.webex.com\/ja-jp\/result\/data%20centers%20contact%20center?type=complex&amp;subTab=Webex-Contact-Center&amp;tab=support&amp;offset=10\" target=\"_blank\" rel=\"noreferrer noopener\">Webex Contact Center \u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc<\/a><\/p>\n\n<p><a href=\"https:\/\/blog.webex.com\/collaboration\/webex-calling-launches-fully-regulated-offer-in-india\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30f3\u30c9\u3067\u306e Webex Calling \u306e\u63d0\u4f9b\u958b\u59cb\u3092\u767a\u8868<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30a4\u30f3\u30c9\u3067\u306e Webex Contact Center \u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u9ad8\u304f\u3001\u73fe\u5730\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3067\u304d\u307e\u3059\u3002<\/p>\n","protected":false},"author":5487,"featured_media":447662,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[14921,1584],"tags":[16300,16390,16391],"class_list":["post-447661","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation-ai","category-customer-experience","tag-16300","tag-16390","tag--ja"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex Contact 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property=\"og:title\" content=\"Webex Contact Center \u3092\u30a4\u30f3\u30c9\u3067\u63d0\u4f9b\u958b\u59cb\" \/>\n<meta property=\"og:description\" content=\"\u30a4\u30f3\u30c9\u3067\u306e Webex Contact Center \u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002AI \u3092\u6d3b\u7528\u3057\u305f\u3001\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u304c\u9ad8\u304f\u3001\u73fe\u5730\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u5bfe\u5fdc\u3057\u305f\u30af\u30e9\u30a6\u30c9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u9769\u3067\u304d\u307e\u3059\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ja\/customer-experience\/empowering-indias-digital-future-announcing-general-availability-webex-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2026-04-30T03:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-01T04:35:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2026\/04\/webex-contact-center-india-hero-ja.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2100\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" 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