{"id":18602,"date":"2021-07-02T13:51:34","date_gmt":"2021-07-02T20:51:34","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/"},"modified":"2021-07-15T11:39:15","modified_gmt":"2021-07-15T18:39:15","slug":"%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/","title":{"rendered":"\uc288\ud37c \uc5d0\uc774\uc804\ud2b8\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \ucee8\ud0dd \uc13c\ud130\uc758 \uac15\ub825\ud55c \ub370\uc774\ud130 \ub0b4\uc7a5"},"content":{"rendered":"

\ucd5c\uc804\uc120\uc5d0 \uc788\ub294 \ucee8\ud0dd \uc13c\ud130\uc758 \uc5d0\uc774\uc804\ud2b8\ub294 \uc624\ub298\ub0a0 \ub370\uc774\ud130 \uc774\uc57c\uae30\uc758 “\uc288\ud37c \ud788\uc5b4\ub85c”\uc785\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc870\uce58, \ucd08\uc6d4\uc801\uc778 \uc18d\ub3c4\uc758 \uc778\uc0ac\uc774\ud2b8 \uc218\uc9d1, \uace0\uac1d \uacfc\uc81c \ud574\uacb0 \ubc0f \uace0\uac1d\uc758 \uc18c\ub9ac(VoC) \ud504\ub85c\uadf8\ub7a8 \uac1c\uc120\uc758 \uc911\uc2ec\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220 \ud601\uc2e0\uc740 \ucee8\ud0dd \uc13c\ud130\uc758 \uba74\ubaa8\ub97c \uc644\uc804\ud788 \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc740 \uc815\ub9d0 \uac15\ub825\ud55c \ubb3c\uac74\uc785\ub2c8\ub2e4. 20\ub144 \uc774\uc0c1\uc744 \ucee8\ud0dd \uc13c\ud130\uc640 \uae30\uc220 \uc0b0\uc5c5\uc5d0\uc11c \uc885\uc0ac\ud574\uc654\ub358 \uc81c \uc790\uc2e0\uc744 \ubc18\uc601\ud558\ub294 \uacbd\ub825\uc758 \ud558\uc774\ub77c\uc774\ud2b8\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \ud0c4\ub825\uc774 \ubd99\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4. \ucd5c\uadfc \uc788\uc5c8\ub358 \uc5ec\ub7ec \uace0\uac1d\ub4e4\uacfc\uc758 \ub300\ud654\uac00 \ub9d0\ud574\uc8fc\ub294 \uac83\uc774 \uc788\ub2e4\uba74, \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \ud1b5\ud569\uc801\uc778 \ud14c\ub9c8\uac00 \ud45c\uba74\uc73c\ub85c \ub5a0\uc624\ub974\uace0 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub7f0 \ubaa8\uc2b5\uc744 \uc0c1\uc0c1\ud574\ubcfc\uae4c\uc694. \ub9c8\ucf00\ud305 \ub3d9\ub8cc\ub4e4\uc774 \ud568\uaed8 \uc788\ub294 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uac00 \uc774\uc81c \ubaa9\uc801\ud654\ub41c \ub370\uc774\ud130\uac00 \uc8fc\ub3c4\ud558\ub294 \uc778\uc0ac\uc774\ud2b8\uc5d0 \uc561\uc138\uc2a4\ud558\uc5ec \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ucd08\uace0\uc18d\uc758 \uc720\ud589\uc73c\ub85c \uc804\ub2ec\ud560 \uc218 \uc788\ub2e4\uba74 \uc5b4\ub5a8\uae4c\uc694?<\/p>\n

\ub370\uc774\ud130 \uc774\uc57c\uae30\uc758 \uc288\ud37c \ud788\uc5b4\ub85c<\/strong><\/h2>\n

\uc774\ub807\uac8c \ucd08\uc6d4\uc801\uc73c\ub85c \uac15\ub825\ud55c \uc2dc\ub098\ub9ac\uc624\ub294 “\uc5b4\ub460 \uc18d\uc5d0 \uc788\ub358” \uc5d0\uc774\uc804\ud2b8\ub97c “\ub370\uc774\ud130 \uc774\uc57c\uae30\uc758 \uc288\ud37c \ud788\uc5b4\ub85c”\ub85c \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc288\ud37c \ud788\uc5b4\ub85c\ub4e4\uc740 \uc774\uc81c \uc5b4\ub5a4 \uc0c1\ud669\uc5d0\uc11c\ub3c4 \uace0\uc720\ud55c \uace0\uac1d \uacfc\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \ud55c \uc904\uae30 \ube5b\uacfc \uba85\ud655\uc131\uc744 \uac00\uc838\uc624\uace0, \uc77c\uad00\ub41c \uacb0\uacfc\uac12\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ube60\ub974\uac8c \ub2ec\uc131\ud558\uace0, \uace0\uac1d\uc758 \uc18c\ub9ac \ud504\ub85c\uadf8\ub7a8 \uac1c\uc120\uc5d0\uc11c \uc911\uc694\ud55c \uc790\ub9ac\ub97c \ucc28\uc9c0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\uce58 \uc288\ud37c \ud788\uc5b4\ub85c\ub97c \uc704\ud55c \uac01\ubcf8\ucc98\ub7fc \ub4e4\ub9bd\ub2c8\ub2e4. “\uc778\uc0ac\uc774\ud2b8 \uc804\ubb38\uac00(\ucd5c\uc804\uc120\uc5d0 \uc788\ub294 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8)”\ub4e4\uc740 \uc774\uc81c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc0c8\ub86d\uac8c \ub4f1\uc7a5\ud55c \uc758\uc0ac \uacb0\uc815\uc774\ub77c\ub294 \uc774\ub984\uc758 \uadfc\uc721\uc744 \uc790\ub791\uc2a4\ub7fd\uac8c \ub0b4\ubcf4\uc774\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \ub0b4\uc6a9\uc740 \uc6b0\ub9ac\uac00 \uc790\uc8fc \ub4e4\uc744 \uc218 \uc788\ub294 \uc774\uc57c\uae30\ub294 \uc544\ub2d9\ub2c8\ub2e4. \uc624\ud788\ub824, \ubd84\uc11d\uac00\ub4e4\uc740 \ub300\ubd80\ubd84\uc758 \ucee8\ud0dd \uc13c\ud130\uac00 \ube44\uc988\ub2c8\uc2a4\uc758 \ub2e4\ub978 \ubd80\ubd84\ub4e4\ub85c\ubd80\ud130 \uaca9\ub9ac\ub418\uc5b4 \uc788\ub294 \uacbd\uc6b0\uac00 \uc7a6\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub2e8\uc808\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \uc5ec\uc815 \ub0b4\ubd80\uc5d0 \uc788\ub294 \ud604\uc7ac \uc5c5\uc2a4\ud2b8\ub9bc\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uace0\uac1d\uc5d0\uac8c \uacc4\uc18d\ud574\uc11c \uc9c8\ubb38\ud558\uac8c \ud558\ub294 \uc0c1\ud669\uc73c\ub85c \uc720\ub3c4\ud569\ub2c8\ub2e4. \uc720\uc5f0\uc131\uc774 \uc5c6\uace0 \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uae30\ub300\uce58\uc5d0 \ub530\ub77c \ud615\ud0dc\ub97c \ub9de\ucd94\uc9c0 \ubabb\ud558\ub294 \uc778\ud504\ub77c\ub294 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \uc545\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \uace0\uac1d \uae30\ub300\uce58\ub97c \uc2ec\ub9ac\uc2a4\ud558\uac8c \uad00\ub9ac\ud558\uba74\uc11c \uace0\uac1d\uc744 \ub2e4\uc591\ud55c \ucc44\ub110\ub85c \uc62e\uae30\ub294 \uac83\uc740 \uc774\ub7ec\ud55c \ub3c4\uc804 \uacfc\uc81c\ub85c \uc778\ud574 \uc0ac\uc2e4\uc0c1 \ubd88\uac00\ub2a5\uc5d0 \uac00\uae4c\uc6e0\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ud0c8\uc744 \uc720\ubc1c\ud558\ub294 \ud30c\ud3b8\ud654\ub41c \uace0\uac1d \uacbd\ud5d8<\/strong><\/h2>\n

Cisco \ucee8\ud0dd \uc13c\ud130 \uae00\ub85c\ubc8c \uc124\ubb38 \uc870\uc0ac 2020<\/em><\/a>\uc5d0 \ub530\ub974\uba74, <\/em>\ub192\uc740 \uc774\ud0c8\uc744 \uc720\ubc1c\ud558\ub294 \ud30c\ud3b8\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc758 \uc6d0\uc778\uc5d0\ub294 \uc798\ubabb \uc124\uacc4\ub41c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8, \uc9c0\ub2a5\uc801\uc774\uc9c0 \ubabb\ud55c \ub77c\uc6b0\ud305, \uc870\uc9c1\uc5d0 \uc788\ub294 \uc804\ubb38\uac00\uc5d0\uac8c \ucee8\ud0dd \uc13c\ud130 \uc9c1\uc6d0\uc774 \ud3b8\ub9ac\ud558\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc774 \uc5c6\uc5c8\ub2e4\ub294 \uac83\uc774 \ud3ec\ud568\ub418\uba70 \uc774\ub7ec\ud55c \uc694\uc778\ub4e4\uc774 \ub192\uc740 \uc774\ud0c8\uc744 \uc720\ubc1c\ud558\ub294 \ud30c\ud3b8\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc720\ubc1c\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ub354 \ucd5c\uc545\uc778 \ubd80\ubd84\uc740, \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \ucc45\uc784\uc774 \uc870\uc9c1 \uc804\uccb4\uc5d0 \uac78\uccd0 \ubd84\ubc30\ub418\uc5b4 \uc788\uace0, \ube0c\ub79c\ub4dc\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc758 \uc911\uc2ec \ubd80\ubd84\uc5d0 \ucee8\ud0dd \uc13c\ud130\uac00 \uc788\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc804\ud1b5\uc801\uc73c\ub85c \ucee8\ud0dd \uc13c\ud130\ub294 \ud0c1\uc6d4\ud55c \uace0\uac1d \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 \ud575\uc2ec\uc801\uc778 \ube44\uc988\ub2c8\uc2a4\uc758 \uc8fc\ub3c4\uc790\uac00 \uc544\ub2cc \ucf54\uc2a4\ud2b8 \uc13c\ud130\ub85c \ubc1b\uc544\ub4e4\uc5ec\uc838 \uc654\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\ub978 \ud55c\ud3b8\uc73c\ub85c\ub294, \ub9c8\ucf00\ud305\uc740 \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud798\uc744 \ud65c\uc6a9\ud558\uace0 ‘\uac70\ub9ac\ub97c \ub458 \uc218’ \uc788\uc73c\uba70, \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc744 \uc81c\uacf5\ud558\ub294 \uadc0\uc911\ud55c \uace0\uac1d\uc758 \uc18c\ub9ac \ud504\ub85c\uadf8\ub7a8\uc744 \uad6c\ucd95\ud558\uace0 \uc2e4\ud589\ud560 \uc218 \uc788\ub294 \uc720\uc77c\ud55c \uadf8\ub8f9\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ucee8\ud0dd \uc13c\ud130\uac00 \uc804\uccb4\ub860\uc801\uc778 \uace0\uac1d\uc758 \uc18c\ub9ac(VoC) \ud504\ub85c\uadf8\ub7a8\uc758 1\ucc28\uc801\uc778 \uace0\uac1d \ub370\uc774\ud130 \uc6d0\ucc9c\uc73c\ub85c\uc11c \uc911\uc694\uc131\uc774 \ubd80\uac01\ub418\uba74\uc11c \ub370\uc774\ud130 \ubd84\uc11d\uc774\ub77c\ub294 \ud14c\uc774\ube14\uc5d0 \ud55c \uc790\ub9ac\ub97c \ucc28\uc9c0\ud574\uc57c \ud560 \ud544\uc694\uac00 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \ub2e8\uc704\ub85c \uc778\uc2dd\ub418\uba74\uc11c \uc774\uc57c\uae30\ub294 \ubc14\ub00c\uae30 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\uc81c \uc778\uc0ac\uc774\ud2b8\ub97c \uacf5\uc720\ud574\uc57c \ud560 \ub54c\uac00 \uc654\uc2b5\ub2c8\ub2e4. \ud558\uc774\ube0c\ub9ac\ub4dc \uc778\ub825\uc774 \uc810\uc810 \ub354 \ubd84\uc0b0\ub418\ub294 \uc0c1\ud669\uc740 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d, \uace0\uac1d \uae30\ub300\uce58, \uae30\uc220\uc801 \uc9c4\ubcf4 \ubc0f \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc744 \ub530\ub77c\uc7a1\uae30 \uc704\ud574 \ube44\uc988\ub2c8\uc2a4\ub85c \ud558\uc5ec\uae08 \ud300 \uc804\ubc18\uc5d0 \uac78\uccd0\uc11c \ub354 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uace0 \uace0\uc815\uad00\ub150\uc5d0\uc11c \ubc97\uc5b4\ub098\ub3c4\ub85d \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud574\ubc29\uc744 \ud5a5\ud55c \uace0\uac1d \uacbd\ud5d8 \uae30\uc220\u00a0<\/strong><\/h2>\n

\uadf8\ub807\ub2e4\uba74 \ubb34\uc5c7\uc774 \ubcc0\ud654\ub97c \uc8fc\ub3c4\ud558\uace0 \uc788\uc744\uae4c\uc694? \uc8fc\ub85c \uc778\uacf5\uc9c0\ub2a5(AI)\uc73c\ub85c \uc791\ub3d9\ud558\ub294 \uac15\ub825\ud55c \uc0c8\ub85c\uc6b4 \uae30\uc220\uc774 \ub354\uc6b1 \uac1c\uc778\ud654\ub418\uace0 \uc758\ubbf8\uc788\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \ub9cc\ub4e4\uc5b4\ub0b4\uba70, \ucee8\ud0dd \uc13c\ud130 \uc138\uacc4\uc758 \uba74\ubaa8\ub97c \ubc14\uafb8\uace0 \uc788\uace0, \uace0\uac1d\uc758 \uc18c\ub9ac \ub3c4\uad6c \uc5ed\ub7c9\ub3c4 \uc5c4\uccad\ub09c \uc218\uc900\uc73c\ub85c \uac15\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc2e4 \ucee8\ud0dd \uc13c\ud130\uc758 AI\ub294 \uc9c4\uc815\ud55c \uac8c\uc784 \uccb4\uc778\uc800\ub85c\uc11c, \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uc0c8\ub85c\uc6b4 \ud6a8\uc728\uc131\uc744 \ucc3d\ucd9c\ud558\uace0, \ud48d\ubd80\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc0dd\uc131\ud574\ub0b4\uba70, \ub354 \ud070 \uaddc\ubaa8\uc758 \ub2ec\uc131\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \uc9c1\uc6d0 \uc5ed\ub7c9\uc744 \ub04c\uc5b4 \uc62c\ub9ac\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud2b9\ud788 Webex Contact Center<\/a>\uc640 \uac19\uc740 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc740 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c 360\ub3c4 \uc804\ubc29\uc704 \uc2dc\uc57c\ub97c \uc81c\uacf5\ud558\uc5ec \uac15\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\ucca8\ub2e8 \uae30\uc220\uc740 \uac1c\uc778\ud654\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uc2dc\uac01\uc744 \ud3ec\ud568\ud558\uc5ec \uc218\ub9ce\uc740 \uae30\ud68c\ub97c \uc5f4\uc5b4\uc8fc\uba70, \uace0\uac00\uce58 \ud504\ub85c\ubaa8\ud130(\ud589\ubcf5\ud55c \uace0\uac1d)\ub4e4\uc774 \ubb34\uacb0\uc810\uc758 \ub300\uc6b0\ub97c \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud558\uace0 \ub3d9\uc2dc\uc5d0 \ub77c\uc6b0\ud305\uc5d0 \uacbd\ud5d8\uc801\uc778 \uc624\ubc84\ub808\uc774\uae4c\uc9c0 \ucd94\uac00\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\ub2a5\uc801\uc778 \ub77c\uc6b0\ud305\uc740 \ub0ae\uc740 \ub9cc\uc871 \uc810\uc218\ub97c \uc8fc\ub294 \uace0\uac1d\ub4e4\uc774 \uac00\uc7a5 \ub192\uc740 \ub9cc\uc871 \uc810\uc218\ub97c \ubc1b\uc740 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ub77c\uc6b0\ud305\ub41c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub450 \uac00\uc9c0 \ubc29\uc548\uc740 \uc2ec\uc9c0\uc5b4 \uc5d0\uc774\uc804\ud2b8\uac00 \ud1b5\ud654\uc5d0 \uc751\ub2f5\ud558\uae30\ub3c4 \uc804\uc5d0 \uac01 \uace0\uac1d\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc744 \uc124\uacc4\ub97c \ud1b5\ud574 \uc120\uc81c\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \"\ucee8\ud0dd<\/p>\n

\uae4a\uc740 \uace0\uac1d \uc5f0\uacb0 \ucc3d\ucd9c\uacfc \ucda9\uc131\ub3c4 \ud615\uc131<\/strong><\/h2>\n

\uadf8\ub7ec\ub098 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uac83\ub9cc\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c\uc758 \uace0\uac1d \uacbd\ud5d8 \uac15\ud654\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub85c\ubd80\ud130 \ub0b4\ub7ec\ud2f0\ube0c\uac00 \ubc97\uc5b4\ub098\ub294 \ud604\uc0c1\uc774 \uc218\ubc18\ub429\ub2c8\ub2e4. \ub300\uc2e0, \uace0\uac1d \uc13c\ud130\uc5d0\uc11c \uc885\uc885 \uc77c\uc5b4\ub098\ub294 \uac10\uc815\uc774 \uace0\uc870\ub41c \uc0c1\ud638\uc791\uc6a9\uc740 \ube0c\ub79c\ub4dc\uc5d0\uac8c \uae4a\uc740 \uace0\uac1d \uc5f0\uacb0 \ucc3d\ucd9c\uacfc \ucda9\uc131\ub3c4 \ud615\uc131\uc758 \uae30\ud68c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 AHT(\ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04) \ubc0f FCR(\ucd5c\ucd08 \ud1b5\ud654 \ud574\uacb0)\uacfc \uac19\uc740 \uae30\uc874\uc758 \ucee8\ud0dd \uc13c\ud130 \uc5c5\ubb34 \uc218\uce58\uc640 NPS(\uc21c\uc218 \ucd94\ucc9c \uace0\uac1d\uc9c0\uc218) \ubc0f CES(\uace0\uac1d \ub178\ub825 \uc810\uc218)\uc640 \uac19\uc740 \uace0\uac1d\uc758 \uc18c\ub9ac \uc218\uce58\ub97c \uacb0\ud569\ud574 \ubcf4\ub2e4 \ud655\uc2e4\ud558\uac8c \ub370\uc774\ud130\ub97c \ud655\uc778\ud558\uace0 \uae4a\uac8c \ud30c\uace0 \ub4e4\uc5b4\uac00 \ud589\ub3d9\uc744 \uc720\ubc1c\ud558\ub294 \uc774\uc57c\uae30\ub97c \uc804\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Cisco \ucee8\ud0dd \uc13c\ud130 \uae00\ub85c\ubc8c \uc124\ubb38 \uc870\uc0ac 2020<\/em><\/a>\uc5d0 \ub530\ub974\uba74 \uc870\uc9c1 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\uac00 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \ub178\ucd9c\uc744 \uacc4\uc18d\ud574\uc11c \uc5b5\uc81c\ud558\uace0 \uc788\uc73c\uba70, \ucee8\ud0dd \uc13c\ud130\uac00 \uace0\uac1d\uc774 \uacbd\ud5d8\ud558\ub294 \uac83\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud558\uc9c0 \ubabb\ud558\ub3c4\ub85d \ub9cc\ub4e4\uace0 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 \uc800 \uc774\uba74\uc5d0 \ud544\uc694\ud55c \uac83\uc740 \ubb34\uc5c7\uc77c\uae4c\uc694? \ubaa9\uc801 \uc9c0\ud5a5\uc758 \uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc740 \ud1b5\ud569\ub41c \uc74c\uc131, \uc774\uba54\uc77c \ubc0f \ucc44\ud305 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud558\uace0 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uc5ec \ubcf4\ub2e4 \uac1c\uc120\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \ub370 \ud544\uc694\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc804\ub2ec\ud558\ub294 \uc0c1\ud638\uc791\uc6a9 \ub0b4\uc5ed\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubaa9\ud45c\ub294 \ubaa8\ub4e0 \uace0\uac1d \ub300\uba74 \uae30\ub2a5\uc5d0\uc11c \uacf5\uc720\uac00 \uac00\ub2a5\ud55c \uace0\uac1d\uc5d0 \ub300\ud55c \ud1b5\ud569\ub41c \uc2dc\uc57c\ub97c \ubd80\uc5ec\ud558\uc5ec, \uad00\ub828\ub41c \ubaa8\ub4e0 \uc778\uc6d0\uc774 \uace0\uac1d \uc5ec\uc815\uc758 \uc644\uc804\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uac16\ucdb0 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \uc77c\uad00\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\u201c\uc9c4\uc2e4\uc758 \uc21c\uac04\u201d\uacfc \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\u00a0<\/strong><\/h2>\n

\uc0ac\uc2e4, \uc2e0\uc18d\uc131\uc758 \ud604\uc2dc\ub300\uc5d0\uc11c \uace0\uac1d\uc740 \ub354 \ub9ce\uc740 \uac83\uc744 \uc694\uad6c\ud558\uba70 \ub9cc\uc871\uc744 \uc5bb\uc73c\ub824\uace0 \ud569\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub294 \ubbfc\ucca9\ud574\uc9c8 \ud544\uc694\uac00 \uc788\uc73c\uba70 \ubcf4\ub2e4 \uc778\uac04\uc801\uc778 \uc694\uc18c\ub97c \uace0\uac1d \uc774\uc57c\uae30\uc5d0 \ubd80\uc5ec\ud558\ub294 \uac1c\uc778\ud654\ub41c \uc21c\uac04\uc744 \ub9cc\ub4e4\uc5b4\ub0b4\uc5b4 \uacc4\uc18d\ud574\uc11c \ubcc0\ud654\ud558\ub294 \uace0\uac1d \uc218\uc694\uc5d0 \uc801\uc751\ud574\uc57c \ud569\ub2c8\ub2e4. \ud2b9\ud788 \uace0\uac1d \uc5ec\uc815\uc758 \uc2e4\uc2dc\uac04 \uc2dc\uc57c\ub97c \ud655\ubcf4\ud558\ub824\uba74 \ucee8\ud0dd \uc13c\ud130\uac00 \uadf9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uac00 \uc5ec\uc815\uc758 \uc5c5\uc2a4\ud2b8\ub9bc\uc5d0\uc11c \ubc1c\uc0dd\ud55c \uc77c\uc5d0 \ub300\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud655\ubcf4\ud588\uc744 \uacbd\uc6b0, \uc774\ub4e4\uc740 \uace0\uac1d\uc5d0\uac8c \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud574\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74 \ucee8\ud0dd \uc13c\ud130 \uc288\ud37c\ubc14\uc774\uc800 \uc5ed\uc2dc \uc2e4\uc2dc\uac04 \uace0\uac1d \uacbd\ud5d8 \uc778\uc0ac\uc774\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uacbd\ub85c \uc774\uc0c1\uc774\ub098 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uacbd\ub85c\ub97c \uc218\uc815\ud558\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc\uc758 \uc77c\uc744 \ub9c8\ubb34\ub9ac \uc9d3\ub294 \uac83\uc740 \uc0ac\uc2e4 \ube44\uc988\ub2c8\uc2a4 \uc804\uc220\uc774\ub77c\ub294 \uc774\ub984\uc758 \ubb34\uae30\uc5d0 \uc788\uc5b4 \ud544\uc218\uc801\uc778 \ubd80\ubd84\uc785\ub2c8\ub2e4. \uc758\uc2ec\uc758 \uc5ec\uc9c0 \uc5c6\uc774, \ube44\uc988\ub2c8\uc2a4\uc758 \uac01 \uc774\ud574 \ub2f9\uc0ac\uc790\ub294 \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc5f0\uad00 \uc2dc\uc57c\ub97c \ud655\ubcf4\ud560 \ud544\uc694\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc2dc\uc57c\ub97c \uad6c\ucd95\ud558\ub824\uba74, \uae30\uc5c5\uc740 \uba3c\uc800 \uac01 \uc5ec\uc815\uc744 \uba87 \uac1c\uc758 \ubbf8\uc138 \uc5ec\uc815\uc73c\ub85c \ubd84\ud574\ud558\uc5ec \ud575\uc2ec\uc801\uc778 “\uc9c4\uc2e4\uc758 \uc21c\uac04”\uc5d0 ‘\uccad\uc74c \ucd08\uc18c’\ub97c \ud655\ubcf4\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uae30\uc5c5\uc740 \ubc18\ub4dc\uc2dc \uac01\uae30 \ub2e4\ub978 \uace0\uac1d \ud398\ub974\uc18c\ub098\uc640 \ucd5c\uc885 \ubaa9\ud45c\ub97c \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \ucd94\uac00\ub85c, \uc774\ud574 \ub2f9\uc0ac\uc790\ub294 \ub610\ud55c \uc774\ub7ec\ud55c \uc5ec\uc815\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\ud305\uc5d0 \uad00\ub828\ub41c \ud575\uc2ec\uc801\uc778 \uc811\uc810\uc744 \ubc1c\uacac\ud558\uace0 \uc774\uc5d0 \ud574\ub2f9\ud558\ub294 \uc5ec\uc815\uc5d0 \ub300\ud55c \uc2dc\uc57c\ub97c \uad6c\ucd95\ud574\uc57c \ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0, \uac01\uae30 \ub2e4\ub978 \uc774\ud574 \ub2f9\uc0ac\uc790\ub294 \ud544\uc694\uc5d0 \ub530\ub77c \uc2ec\ub3c4 \uc788\ub294 \ubd84\uc11d\uc744 \ud558\uae30 \uc704\ud574 \uc5ec\uc815 \ub2e8\uacc4\ub97c \uae4a\uac8c \ub4e4\uc5ec\ub2e4 \ubcfc \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5ed\ub7c9\uacfc \uae30\ud0c0 \ub370\uc774\ud130 \uc8fc\ub3c4 AI \uc5ed\ub7c9\uc774 \uc624\ub298\ub0a0 \ubcf4\uc5ec\uc8fc\ub294 \uac83\uc740 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc758 \uac15\ub825\ud568\uc73c\ub85c, \uace0\uac1d \uacbd\ud5d8\uc744 \uc778\uac04\ud654\ud558\uae30 \uc704\ud55c \ud544\uc218 \ud234\ud0b7\uc73c\ub85c \ucd5c\uc120\uc804\uc758 \uc5d0\uc774\uc804\ud2b8\ub97c “\uc288\ud37c \uc5d0\uc774\uc804\ud2b8”\uc73c\ub85c \ubcc0\ubaa8\uc2dc\ud0a4\uace0 \uc788\uc73c\uba70, \uc5d0\uc774\uc804\ud2b8\uac00 \uc801\uc2dc\uc5d0, \uc815\ud655\ud558\uba74\uc11c\ub3c4 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uad00\uc2ec\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc815\ubcf4\uc640 \ub2f5\ubcc0\uc5d0 \uc561\uc138\uc2a4\ud558\ub3c4\ub85d \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Webex\uac00 \uc5ec\ub7ec\ubd84\uc758 \ucee8\ud0dd \uc13c\ud130\uc5d0 \uc288\ud37c \uc5d0\uc774\uc804\ud2b8\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \ube44\uacb0\uc5d0 \ub300\ud55c \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\ub294, \uc774\uacf3\uc744 \ud074\ub9ad<\/a>\ud558\uc5ec \ud655\uc778\ud558\uc2ed\uc2dc\uc624.<\/p><\/blockquote>\n

\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30 Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ucd08\uc6d4\ud558\uae30<\/a> [\ube14\ub85c\uadf8] Cisco + IMImobile: \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \ud568\uaed8 \uac00\uc838\uc624\ub2e4<\/a>\u00a0[\ube14\ub85c\uadf8] \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub294 \uc774\uc81c \uc2dc\uc791\ub429\ub2c8\ub2e4<\/a>\u00a0[\ube14\ub85c\uadf8] Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8] Webex Contact Center<\/a>\u00a0[\ub179\ud654 \uc6e8\ube44\ub098]<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc778\uc0ac\uc774\ud2b8 \ubc0f \uae30\ud0c0 \ub370\uc774\ud130 \uc8fc\ub3c4 AI \uc5ed\ub7c9\uc740 \uc624\ub298\ub0a0 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc774 \uc5bc\ub9c8\ub098 \uac15\ub825\ud55c\uc9c0 \ubcf4\uc5ec\uc8fc\uace0 \uc788\uc73c\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uc778\uac04\ud654\ud558\uae30 \uc704\ud55c \ud544\uc218 \ud234\ud0b7\uc73c\ub85c \ucd5c\uc120\uc804\uc758 \uc5d0\uc774\uc804\ud2b8\ub97c “\uc288\ud37c \uc5d0\uc774\uc804\ud2b8”\uc73c\ub85c \ubcc0\ubaa8\uc2dc\ud0a4\uace0 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