{"id":18878,"date":"2021-07-13T12:00:31","date_gmt":"2021-07-13T19:00:31","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%9a%b4%ec%98%81%ec%97%90-%ea%b0%80%ec%9e%a5-%ec%a4%91%ec%9a%94%ed%95%9c-%ec%95%a0%ed%94%8c%eb%a6%ac%ec%bc%80%ec%9d%b4\/"},"modified":"2021-07-21T12:40:56","modified_gmt":"2021-07-21T19:40:56","slug":"%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%9a%b4%ec%98%81%ec%97%90-%ea%b0%80%ec%9e%a5-%ec%a4%91%ec%9a%94%ed%95%9c-%ec%95%a0%ed%94%8c%eb%a6%ac%ec%bc%80%ec%9d%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%9a%b4%ec%98%81%ec%97%90-%ea%b0%80%ec%9e%a5-%ec%a4%91%ec%9a%94%ed%95%9c-%ec%95%a0%ed%94%8c%eb%a6%ac%ec%bc%80%ec%9d%b4\/","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\uc5d0 \uac00\uc7a5 \uc911\uc694\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud1b5\ud569"},"content":{"rendered":"<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uac15\ub825\ud55c \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.  \uc0c1\ub2f4\uc6d0\uacfc \uace0\uac1d \ubaa8\ub450\uc758 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uba74 \ub354\uc6b1 \uc0dd\uc0b0\uc801\uc778 \uc0c1\ud638 \uc791\uc6a9\uc774 \uac00\ub2a5\ud574\uc838 \ubc18\ubcf5\uc801\uc778 \uace0\uac1d \ube44\uc988\ub2c8\uc2a4\ub3c4 \uc6d0\ud65c\ud558\uac8c \uc218\ud589\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. Hubspot\uc774 \uc2e4\uc2dc\ud55c \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 93%\uc758 \uc751\ub2f5\uc790\ub4e4\uc774 \uace0\uac1d \uc11c\ube44\uc2a4\uac00 \uc6b0\uc218\ud55c \ud68c\uc0ac\ub97c <a href=\"https:\/\/blog.hubspot.com\/service\/customer-acquisition-study\">\ub2e4\uc2dc \uc774\uc6a9\ud558\uac8c \ub420 \uac00\ub2a5\uc131\uc774 \ub192\ub2e4\uace0<\/a> \ubc1d\ud614\uc2b5\ub2c8\ub2e4.  \ucee8\ud0dd \uc13c\ud130\uc5d0 \ud6a8\uc728\uc801\uc774\uace0 \uc990\uac70\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc62c\ubc14\ub978 \ud234\uc744 \uac16\ucd94\ub294 \uac83\uc740 \uc911\uc694\ud569\ub2c8\ub2e4.  \uc62c\ubc14\ub978 \uc571\uc744 \ud1b5\ud569\ud558\uba74 \uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uace0 \ud300\uc758 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \uc5ec\uc815\uc744 \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ubaa8\ub358 \ucee8\ud0dd \uc13c\ud130<\/h2>\n<p>\uace0\uac1d \uc9c0\uc6d0\uc740 \ucf5c \uc13c\ud130\uc5d0 \uba38\ubb34\ub974\uc9c0 \uc54a\uace0 \uadf8 \uc774\uc0c1\uc744 \uc218\ud589\ud574\uc57c \ud569\ub2c8\ub2e4.  \ubaa8\ub358 <a href=\"https:\/\/www.webex.com\/contact-center.html\">\ucee8\ud0dd \uc13c\ud130<\/a>\ub294 \ubb38\uc790 \uba54\uc2dc\uc9c0, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ucc44\ud305, \uc774\uba54\uc77c \ubc0f \uc74c\uc131 \uc11c\ube44\uc2a4\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\ub294 \ud5c8\ube0c\uc785\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc740 \ub2e4\uc591\ud55c \uc0c8\ub85c\uc6b4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc29\uc2dd\uc744 \ud1b5\ud574 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc801\uc751\ub825\uc774 \ub192\uc544\uc57c \ud569\ub2c8\ub2e4. \uc870\uc9c1\uc740 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450\uac00 \uc27d\uac8c \uc774\uc6a9\ud558\uace0 \ub9cc\uc871\ud560 \uc218 \uc788\ub294 \ucee8\ud0dd \uc13c\ud130\ub97c \uad6c\ucd95\ud558\ub294 \ub370 \uc911\uc694\ud569\ub2c8\ub2e4. \uae30\uc220\uc740 \uace0\uac1d \uc9c0\uc6d0 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uc5ec \ub354 \uc801\uc740 \ub9ac\uc18c\uc2a4\ub85c \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc218\ud589\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.  \ubaa8\ub358 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc740 \ucd5c\uc2e0 \uae30\uc220\ub85c \uace0\uac1d \uc9c0\uc6d0 \ud300\uc758 \uc5ed\ub7c9\uc744 \ucd5c\ub300\ud55c \uc774\ub04c\uc5b4\ub0c5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc220 \uc911 \uc77c\ubd80\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. <\/p>\n<ul>\n<li>\uc778\uacf5 \uc9c0\ub2a5(AI)<\/li>\n<li>\uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac(CEM)<\/li>\n<li>\uc778\ub825 \ucd5c\uc801\ud654(WFO)<\/li>\n<li>\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/li>\n<\/ul>\n<p>\uc62c\ubc14\ub978 \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9de\uac8c \uaddc\ubaa8\ub97c \uc870\uc815\ud560 \uc218 \uc788\uace0, \uc0c1\ub2f4\uc6d0\uc774 \uc815\ubcf4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uac04\ub2e8\ud558\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\ub294 \uc6d0\ud65c\ud55c \ud658\uacbd\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4.<\/p>\n<h2>CRM \ubc0f \uae30\ud0c0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ucee8\ud0dd \uc13c\ud130 \ud1b5\ud569 <\/h2>\n<p>\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \ud50c\ub7ab\ud3fc\uc744 \uc774\uc6a9\ud558\uba74 \ubaa8\ub4e0 \ubd80\uc11c\ub97c \uc5f0\uacb0\ud558\uace0 \uc815\ubcf4\ub97c \uc870\ud569\ud558\uc5ec \uace0\uac1d \ub610\ub294 \ud074\ub77c\uc774\uc5b8\ud2b8 \ub370\uc774\ud130\ub97c \ucd94\uc801\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uad00\uacc4\ub97c \uc27d\uace0 \uc9c1\uad00\uc801\uc73c\ub85c \uc720\uc9c0\ud558\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4.  CRM\uc740 \uace0\uac1d\uacfc \uad00\ub828\ub41c \ud310\ub9e4 \uae30\ub85d, \uc9c0\uc6d0 \ubc0f \uc911\uc694\ud55c \ubbf8\ud305\uc744 \ubaa8\ub450 \ud55c \uacf3\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc5b4, \uace0\uac1d \uc9c0\uc6d0 \uc13c\ud130\uc5d0\uc11c \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.  \uace0\uac1d\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ubb38\uc11c\ub97c \ubcf4\uc720\ud558\uba74 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uc5b4 \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d\uc5d0\uac8c \uc801\uc2dc\uc5d0 \uc801\ud569\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CRM\uc744 \uad6c\ud604\ud55c \ud6c4\uc5d0\ub294 \ucee8\ud0dd \uc13c\ud130\uc5d0 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \ubaa8\ub358 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c\ub294 CRM \ub370\uc774\ud130\uc640 \ud568\uaed8 \uae30\ud0c0 \ube44\uc988\ub2c8\uc2a4 \uc571\uc758 \uc815\ubcf4\ub97c \uac00\uc838\uc640 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc751\ub300 \uc911\uc778 \uace0\uac1d\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc911\ub2e8\ud558\uc9c0 \uc54a\uace0\ub3c4 \ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac\ubd80\ud130 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8, CRM \uc138\ubd80 \uc815\ubcf4 \ubc0f \uae30\ud0c0 \ub9ac\uc18c\uc2a4 \ub4f1 \ud55c \uacf3\uc5d0\uc11c \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \ucee8\ud0dd \uc13c\ud130\ub294 \ub2e4\uc591\ud55c \ubc94\uc8fc\uc5d0\uc11c \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\ub294 \uad11\ubc94\uc704\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ud1b5\ud569\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc0c1\ub2f4\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0 \uace0\uac1d\uc740 \ub2e4\uc74c\uc744 \ube44\ub86f\ud55c \uc0c1\ud638\uc791\uc6a9 \ud488\uc9c8\uc5d0 \ub354 \ub9cc\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ud074\ub77c\uc6b0\ub4dc \uc2a4\ud1a0\ub9ac\uc9c0 \ubc0f \ud30c\uc77c \uad00\ub9ac: \ud68c\uc0ac\uc5d0\uc11c \ud30c\uc77c \uc561\uc138\uc2a4 \ubc0f \uacf5\uc720 <\/li>\n<li>\uc9c0\uc6d0 \ub370\uc2a4\ud06c: \uc628\ub77c\uc778 \uc6f9 \uc9c0\uc6d0 \ubc0f \ub77c\uc774\ube0c \ucc44\ud305<\/li>\n<li>\ud611\uc5c5 \uc18c\ud504\ud2b8\uc6e8\uc5b4: \uc74c\uc131, \ube44\ub514\uc624 \ubc0f \uba54\uc2dc\uc9d5\uc744 \uc774\uc6a9\ud558\uc5ec \ud300\uacfc \uae34\ubc00\ud788 \uc5f0\ub77d<\/li>\n<li>\ud504\ub85c\uc81d\ud2b8 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4: \uc9c0\uc18d\uc801\uc778 \ud504\ub85c\uc81d\ud2b8\uc640 \uc791\uc5c5 \ucd94\uc801<\/li>\n<li>\uadf8\ub9ac\uace0 <a href=\"https:\/\/apphub.webex.com\/\">\ub354 \ub9ce\uc740 \uc774\uc810<\/a><\/li>\n<\/ul>\n<p>\ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc6d0\uc774 \uba54\uc2dc\uc9d5, \ud68c\uc758 \ud234 \ubc0f \uae30\ud0c0 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc774\uc57c\uae30\ud560 \ub54c \uc774\uc640 \uac19\uc740 \uadc0\uc911\ud55c \ub370\uc774\ud130\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ub354 \uc774\uc0c1 \uc218\uc2ed \uac1c\uc758 \ucc3d\uacfc \ud0ed\uc744 \ud0d0\uc0c9\ud560 \ud544\uc694\uac00 \uc5c6\uc5b4 \uc2dc\uac04 \ub0ad\ube44 \uc5c6\uc774 \uc27d\uac8c \ud544\uc694\ud55c \ub0b4\uc6a9\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ucee8\ud0dd \uc13c\ud130\uc5d0 AI \ud1b5\ud569<\/h2>\n<p>Cisco Global Contact Center \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/infographic-cisco-ai-in-the-cc.pdf?ccid=cc001193&#038;oid=ifgco021339\">\ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc758 76%\uac00 \uae30\uc220 \ub610\ub294 \ud504\ub85c\uc138\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc774 \ucd5c\ub300 \uacfc\uc81c\ub77c\ub294 \uc810\uc5d0 \ub3d9\uc758\ud588\uc2b5\ub2c8\ub2e4<\/a>. \uc870\uc9c1\uc758 \ucee8\ud0dd \uc13c\ud130\uc5d0 \uc778\uacf5 \uc9c0\ub2a5\uc744 \uad6c\ud604\ud558\uba74 \ub2e4\uc74c \uc791\uc5c5\uc744 \ud1b5\ud574 \uc218\ub9ce\uc740 \ubb38\uc81c\ub97c \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<ul>\n<li>\ub2e8\uc21c\ud558\uac70\ub098 \uc77c\ubc18\uc801\uc778 \ubb38\uc758\uc758 \ube60\ub978 \ud574\uacb0 <\/li>\n<li>\uace0\uac1d \ub300\uae30 \uc2dc\uac04 \ub2e8\ucd95 <\/li>\n<li>24\/7 \ube44\uc988\ub2c8\uc2a4 \uc561\uc138\uc2a4 \uc81c\uacf5<\/li>\n<li>\ub354\uc6b1 \ud6a8\uc728\uc801\uc778 \uc0c1\ub2f4\uc6d0 \uc751\ub300 \uc9c0\uc6d0<\/li>\n<\/ul>\n<p>AI\ub97c \ud1b5\ud569\ud558\uba74 \ud06c\ub85c\uc2a4\uc140\ub9c1 \ubc0f \uc5c5\uc140\ub9c1 \uae30\ud68c\uac00 \ub298\uc5b4\ub098\uace0 \uc8fc\uc694 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ub3d9\ud5a5\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \uace0\uac1d\uc740 \uc74c\uc131\uc774\ub098 \ucc57\ubd07 \ud615\ud0dc\ub85c AI\ub97c \uc774\uc6a9\ud558\uc5ec \uac04\ub2e8\ud55c \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc73c\uba70, \uc0c1\ub2f4\uc6d0\uc740 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ub354 \ub9ce\uc774 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\uc220\uc740 \ub9e4\ucd9c\uc744 \ub192\uc774\uace0, \ube44\uc6a9\uc744 \uc808\uac10\ud558\uba70, \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uacbd\ud5d8 \uad00\ub9ac \ubc0f \uc778\ub825 \ucd5c\uc801\ud654 \ud1b5\ud569<\/h2>\n<p><a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74 \uc608\uce21 \ubd84\uc11d, \ud2f0\ucf13\ud305 \uc2dc\uc2a4\ud15c, \uc7ac\ubb34, \uc5ec\uc815 \uacbd\ub85c, \ud14c\ub9c8 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uc9c0\ub3c4\ud654\ud558\uc5ec \uc131\uacfc\ub97c \uc2dc\uac01\ud654\ud558\uace0 \uc8fc\uc694 \uc9c0\ud45c\uc640 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub85c \ub370\uc774\ud130 \uc911\uc2ec \uc758\uc0ac\uacb0\uc815\uc5d0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uc774 \uc2dc\uc2a4\ud15c\uc744 \uc774\uc6a9\ud558\uba74 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc758 \uc758\uacac\uc744 \ub4e3\uace0 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \ud30c\uc545\ud558\uace0 \uac1c\uc785\ud560 \uc218 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.  \uc778\ub825 \ucd5c\uc801\ud654 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc774\uc6a9\ud558\uba74 \uad00\ub9ac\uc790\uac00 \ud1b5\ud654 \uae30\ub85d \ubc0f \ud488\uc9c8 \uad00\ub9ac, \ub370\uc774\ud130 \ubc0f \ubd84\uc11d\uc744 \ud1b5\ud574 \ud300 \uc131\uacfc\ub97c \uad00\ub9ac\ud558\uba74\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300 \uc131\uacfc\ub97c \uad00\ub9ac\ud558\uba74 \uc0c1\ub2f4\uc6d0\uc774 \uc27d\uac8c \ucc98\ub9ac\ud558\ub294 \ubd80\ubd84\uacfc \uadf8\ub807\uc9c0 \uc54a\uc740 \ubd80\ubd84\uc740 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uc5ec \ud5a5\ud6c4 \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc5ec\uc815\uc740 \uad6c\ub9e4 \uc2dc\uc810\uc5d0\uc11c \ub05d\ub098\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc7ac\uad6c\ub9e4\ub294 <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/\">\uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4<\/a>\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4<\/p>\n<blockquote><p>\uc9c0\uae08 \ubc14\ub85c \ub2f9\uc0ac\uc758 \ucee8\ud0dd \uc13c\ud130 \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\ub77d\ud558\uc5ec <a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html#contactus\">\ub9de\ucda4\ud615 \ub370\ubaa8\ub97c \ubc1b\uace0<\/a> Webex Contact Center\uac00 <a 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href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/\">Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/a> [\ube14\ub85c\uadf8] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMI \ubaa8\ubc14\uc77c\ub85c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798 \uc81c\uacf5<\/a>\u00a0[\ube14\ub85c\uadf8] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\uc9c0\uae08 \uc2dc\uc791\ub41c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798<\/a>\u00a0[\ube14\ub85c\uadf8] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc62c\ubc14\ub978 \uc571\uc744 \ud1b5\ud569\ud558\uba74\u00a0\ucee8\ud0dd \uc13c\ud130\uc5d0 \uc801\ud569\ud55c \ud234\uc744 \uac16\ucdb0 \ud300\uc758 \uc0dd\uc0b0\uc131\uacfc \uace0\uac1d \uc5ec\uc815\uc744 \ub354 \uc798 \uc774\ud574\ud558\ub3c4\ub85d \ud574\uc8fc\ub294 \ud6a8\uc728\uc801\uc774\uace0 \uc990\uac70\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5420,"featured_media":17569,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[4278,15112],"class_list":["post-18878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-contact-center-as-a-service","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\uc5d0 \uac00\uc7a5 \uc911\uc694\ud55c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud1b5\ud569 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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