{"id":19202,"date":"2021-07-16T14:39:09","date_gmt":"2021-07-16T21:39:09","guid":{"rendered":"https:\/\/cisco2393.wpengine.com\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c\/"},"modified":"2021-09-07T12:02:39","modified_gmt":"2021-09-07T19:02:39","slug":"%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c\/","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \uc990\uac70\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p>\uc774\uc0c1\uc801\uc778 \ucee8\ud0dd \uc13c\ud130\ub294 \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305, SMS, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc9c0\uc18d\uc801\uc73c\ub85c \ub6f0\uc5b4\ub09c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130\uc758 \uae30\ub2a5 \uc138\ud2b8\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uacfc \uc774\ub4e4\uc774 \uadfc\ubb34\ud558\ub294 \uc870\uc9c1\uc5d0\uc11c\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc628\ud504\ub808\ubbf8\uc2a4 \uc778\ud504\ub77c\uc5d0 \ube44\ud574 \ud6e8\uc52c \ub354 \ube60\ub978 \uc2dc\uc7a5 \ucd9c\uc2dc\uc640 \ub6f0\uc5b4\ub09c \uc720\uc5f0\uc131 \ubc0f \ud655\uc7a5\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. \uc804 \uc138\uacc4 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130\ub294 \uc5f0\ud3c9\uade0 25.8%\uc758 \uc131\uc7a5\ub960\ub85c 2025\ub144\uae4c\uc9c0 361\uc5b5 \ub2ec\ub7ec\uae4c\uc9c0 \uc131\uc7a5\ud560 \uac83\uc73c\ub85c <a href=\"https:\/\/www.marketsandmarkets.com\/Market-Reports\/cloud-based-contact-center-market-160166082.html\">\uc608\uc0c1\ub429\ub2c8\ub2e4<\/a>. \uc774\ub7ec\ud55c \uc9c0\uc18d\uc801\uc778 \uc131\uc7a5\uc758 \uc8fc\uc694 \uc5d4\uc9c4\uc740 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc758 \uc804\ubc18\uc801\uc778 \ub2e4\uc591\uc131\uc785\ub2c8\ub2e4. \ubcf4\ub2e4 \uad6c\uccb4\uc801\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130\ub294 \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f SMS\uc640 \uac19\uc740 \ucc44\ub110\uc744 \uc27d\uac8c \ud1b5\ud569\ud558\uc5ec \uace0\uac1d\uc774 \uc120\ud0dd\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc5f0\ub77d\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/li>\n<li>CRM(\uace0\uac1d \uad00\uacc4 \uad00\ub9ac) \uc194\ub8e8\uc158\uacfc \uac19\uc740 \ube44\uc988\ub2c8\uc2a4 \ud06c\ub9ac\ud2f0\uceec \ub3c4\uad6c\uc5d0 \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud68c\uc0ac\uc758 \uace0\uac1d \uae30\ubc18\uc774 \uc99d\uac00\ud558\uac70\ub098 \ubcc0\uacbd\ub418\ub294 \ub300\ub85c \uc218\uc815\ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc634\ub2c8\ucc44\ub110 \uc9c0\uc6d0 \ubc0f CRM \ud1b5\ud569\uacfc \uac19\uc740 <a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\">Webex Contact Center \uae30\ub2a5<\/a>\uc740 \uae30\uc5c5\uc5d0 \uc774\ub7ec\ud55c \ud2b9\uc815 \uc774\uc810\uacfc \uae30\ud0c0 \ub9ce\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd \uc13c\ud130\uc758 \uc8fc\uc694 \uc774\uc810<\/h2>\n<p>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub294 \uc0c1\ub2f4\uc6d0\uacfc \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ud3ec\uad04\uc801\uc774\uace0 \ud3b8\ub9ac\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc911 \uac00\uc7a5 \ud070 \uc774\uc810 \uba87 \uac00\uc9c0\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. <strong>\uc0c1\ub2f4\uc6d0 \uc0dd\uc0b0\uc131 \ubc0f \uc9d1\uc911\uc131<\/strong> \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc790\uc8fc \uc804\ud658\ud574\uc57c \ud558\ub294 \uac83\uc740 \uc8fc\uc694 \uc0dd\uc0b0\uc131 \uc800\ud558\uc758 \uc694\uc778\uc785\ub2c8\ub2e4. \ubbf8\uc2dc\uac04\ub300\ud559\uad50 \uad50\uc218 David E. Meyer\uc5d0 \ub530\ub974\uba74 \uc791\uc5c5 \uac04 \uc774\ub3d9\uc740 <a href=\"https:\/\/www.apa.org\/research\/action\/multitask\">\uc0dd\uc0b0\uc131\uc744 \ucd5c\ub300 40%\uae4c\uc9c0 \ub0ae\ucd9c \uc218 \uc788\ub2e4<\/a>\uace0 \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub294 \ub9e4\uc6b0 \uc798 \ud1b5\ud569\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc6d0\uc744 \uc774\ub7ec\ud55c \uc6b4\uba85\uc5d0\uc11c \ubaa8\uba74\ud558\uac8c \ud574\uc90d\ub2c8\ub2e4. \uc804\uccb4 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \uae30\ub85d\uacfc \uac19\uc740 \ub370\uc774\ud130 \ud3ec\uc778\ud2b8\ub294 CRM\uc758 \uc815\ubcf4\uc640 \ud568\uaed8 \ud558\ub098\uc758 \ud1b5\ud569 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc190\uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb38\uc81c \ud574\uacb0\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud558\uace0 \ud544\uc218 \ub370\uc774\ud130 \ubc0f \ucee8\ud14d\uc2a4\ud2b8\ub97c \ucd94\uc801\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc2dc\uac04\uc740 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. <strong>\uace0\uac1d\uc744 \uc704\ud55c \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc635\uc158<\/strong> \ucee8\ud0dd \uc13c\ud130\ub294 \ub2e8\uc9c0 \uace0\uac1d\uc774 \uc804\ud654\ub97c \ud558\uae30 \uc704\ud55c \uacf3\uc774 \uc544\ub2c8\ub77c \ud6e8\uc52c \ub354 \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \ucc44\ud305, \ubb38\uc790 \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4 \uba54\uc2dc\uc9c0\ub294 \uc774\uc81c \uace0\uac1d \uacbd\ud5d8\uc5d0\ub3c4 \uae4a\uc774 \uc5bd\ud600 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc120\ud638\ud558\ub294 \ucc44\ub110\ub85c \ucc38\uc5ec\ud558\uace0 \ud544\uc694\uc5d0 \ub530\ub77c \uc774\ub7ec\ud55c \ucc44\ub110 \uac04\uc5d0 \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  Gartner\uc5d0 \ub530\ub974\uba74 2019\ub144 \ub9d0 <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2019-09-25-gartner-says-only-9--of-customers-report-solving-thei\">\ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 10% \ubbf8\ub9cc<\/a>\uc774 \uc140\ud504 \uc11c\ube44\uc2a4 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574\uc11c\ub9cc \ud574\uacb0\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc218\uce58\ub294 \ub2e4\uc74c \ub450 \uac00\uc9c0\uc758 \uc911\uc694\uc131\uc744 \uac15\uc870\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc0c1\ub2f4\uc6d0 \ub610\ub294 \ucc57\ubd07 \ub4f1 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uace0\ud488\uc9c8 \uc790\ub3d9\ud654 \ucc44\ub110 \ubcf4\uc720<\/li>\n<li>\uace0\uac1d\uc774 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158 \uc774\uc678\uc758 \ucd94\uac00 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0 \uc0c1\ud638\uc791\uc6a9\uc744 \uacc4\uc18d\ud558\ub294 \ub370 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \ucc44\ub110\uc744 \uc81c\uacf5<\/li>\n<\/ul>\n<p>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub294 \ub9e4\uc6b0 \uc720\uc5f0\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud558\uae30 \ub54c\ubb38\uc5d0 \uc0c1\ud638\uc791\uc6a9\uc744 \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ucc44\ub110\uacfc \uae30\uc874 \ucc44\ub110\uc758 \uc870\ud569\uc73c\ub85c \uace0\uac1d\uacfc \ubcf4\ub2e4 \uc548\uc815\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \ucd08\uae30 \ud1b5\ud654\ub294 \uc774\uba54\uc77c\uc774\ub098 \ucc44\ud305\uc744 \ud1b5\ud55c \ud6c4\uc18d \uc870\uce58\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc6cc\ud06c\ud50c\ub85c\ub294 Webex Contact Center\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc27d\uac8c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\uc0ac\uc6a9\uc790 \uc815\uc758 \uac00\ub2a5\ud55c \uc548\uc804\ud55c \ud611\uc5c5<\/strong> \uc628\ud504\ub808\ubbf8\uc2a4 \ucee8\ud0dd \uc13c\ud130\ub97c \uc0ac\uc6a9\uc790 \uc815\uc758\ud558\uace0 \ud655\uc7a5\ud558\ub294 \uac83\uc740 \ub9e4\uc6b0 \ubcf5\uc7a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\uc5d0 \ubc18\ud574\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub294 \ub2e4\ub978 \uc11c\ube44\uc2a4\uc5d0 \uc5f0\uacb0\ud558\uae30 \uc704\ud55c \uac04\ub2e8\ud55c \uac1c\ubc29\ud615 API(\uc751\uc6a9\ud504\ub85c\uadf8\ub7a8 \uc778\ud130\ud398\uc774\uc2a4)\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud1b5\ud569 \uc124\uc815\uc740 \uc11c\ube44\uc2a4 A\ub97c \uc11c\ube44\uc2a4 B\ub85c \ub04c\uc5b4\ub2e4 \ub193\ub294 \uac83\ub9cc\ud07c \uc26c\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uc774\ub7ec\ud55c API \uc720\uc5f0\uc131\uc740 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc758 \uc804\ubc18\uc801\uc778 \ubcf4\uc548\uc744 \uc704\ud0dc\ub86d\uac8c \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c Webex Contact Center\uc758 \uc8fc\uc694 \uae30\ub2a5 \uc911 \ud558\ub098\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ubcf4\uc548\uc785\ub2c8\ub2e4. \ud611\uc5c5\uc740 \uc720\uc5f0\ud558\uba74\uc11c\ub3c4 \uc548\uc804\ud558\uace0 \uaddc\uc815\uc744 \uc900\uc218\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uc54c\uc544\uc57c \ud560 \uc911\uc694\ud55c Webex Contact Center \uae30\ub2a5<\/h2>\n<p>\uc774\ub7ec\ud55c \uc7a5\uc810 \ubc0f \uae30\ud0c0 \uc774\uc810\uc740 \uc5ec\ub7ec Webex Contact Center \uae30\ub2a5\uc758 \uacb0\uacfc\uc785\ub2c8\ub2e4. \uc8fc\uc694 \uae30\ub2a5 \uc911 \uc77c\ubd80\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. <strong>\uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/strong> Webex Contact Center\ub294 \uc774\uba54\uc77c, \ucc44\ud305\uc5d0\uc11c \uc74c\uc131 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ubaa8\ub4e0 \uc8fc\uc694 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc774\ub7ec\ud55c \ucc44\ub110\uc774 \ud1b5\ud569\ub418\uc5b4 \uc788\uc5b4 \uc9c0\uc5f0 \ubc0f \uc218\uc900 \uc774\ud558\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub85c \uc774\uc5b4\uc9c0\ub294 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\uba54\uc77c \ubc0f \ucc44\ud305\uacfc \uac19\uc740 \ucc44\ub110\uc758 \uacbd\uc6b0 \uc81c\ubaa9\uc744 \uae30\uc900\uc73c\ub85c \uba54\uc2dc\uc9c0\ub97c \ub77c\uc6b0\ud305\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ub9de\ucda4 \uc9c0\uc815 \uaddc\uce59 \ub355\ubd84\uc5d0 \uc6cc\ud06c\ud50c\ub85c\ub97c \uace0\ub3c4\ub85c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d \ubb38\uc758\uc5d0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\uc790\ub3d9 \ud1b5\ud654 \ub77c\uc6b0\ud305 \ubc0f \ub300\uae30\uc5f4 \uad00\ub9ac<\/strong> \uc774\uba54\uc77c\uc744 \uc6d0\ud65c\ud558\uace0 \uc9c0\ub2a5\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \uac83 \uc678\uc5d0\ub3c4 Webex Contact Center\ub294 \ud1b5\ud654 \ubc0f \ub300\uae30\uc5f4\uc744 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uad00\ub9ac\ud558\ub294 \uae30\ub2a5\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uace0\uac1d \ud1b5\ud654\ub294 \ud604\uc7ac \uac00\uc6a9\uc131, \uae30\uc220 \ubc0f \uae30\ud0c0 \uc870\uc815 \uac00\ub2a5\ud55c \uae30\uc900\uc5d0 \ub530\ub77c \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc624\ubc84\ud50c\ub85c \ub300\uae30\uc5f4\ub3c4 \uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ud1b5\ud654\ub294 \uc5ec\ub7ec \uc804\ud654\ubc88\ud638\ub85c \uc5f0\uacb0\ub418\uace0 \ud2b9\uc815 \uae30\uc220 \uc138\ud2b8\uc5d0 \ub530\ub77c \ub300\uae30\uc5f4\uc5d0 \ud560\ub2f9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <strong>\ud1b5\ud654 \ub179\uc74c \ubc0f \uac80\uc0c9 \uae30\ub2a5<\/strong> \ud1b5\ud654 \ub179\uc74c\uc740 \uad50\uc721 \ubc0f \ud488\uc9c8 \ubcf4\uc99d\uacfc \uac19\uc740 \ubaa9\uc801\uc5d0 \uc720\uc6a9\ud569\ub2c8\ub2e4. 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href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc6d0 \ub9cc\ub4e4\uae30<\/a> [<a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ube14\ub85c\uadf8<\/a>] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6816050707242856449\/\">\uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654<\/a>[\uc6e8\ube44\ub098 \ub179\ud654\ubd84] <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/\">Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/a> [\ube14\ub85c\uadf8]<a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMI \ubaa8\ubc14\uc77c\ub85c \ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604<\/a>\u00a0[\ube14\ub85c\uadf8]<a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 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