{"id":19476,"date":"2021-07-14T13:43:07","date_gmt":"2021-07-14T20:43:07","guid":{"rendered":"https:\/\/blog.webex.com\/%ec%8b%9c%ec%8a%a4%ec%bd%94-2021%eb%85%84-aragon-globe%ec%9d%98-%ec%a7%80%eb%8a%a5%ed%98%95-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0intelligent-contact-centers-%eb%b6%80%eb%ac%b8%ec%97%90\/"},"modified":"2021-07-29T09:05:23","modified_gmt":"2021-07-29T16:05:23","slug":"%ec%8b%9c%ec%8a%a4%ec%bd%94-2021%eb%85%84-aragon-globe%ec%9d%98-%ec%a7%80%eb%8a%a5%ed%98%95-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0intelligent-contact-centers-%eb%b6%80%eb%ac%b8%ec%97%90","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8b%9c%ec%8a%a4%ec%bd%94-2021%eb%85%84-aragon-globe%ec%9d%98-%ec%a7%80%eb%8a%a5%ed%98%95-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0intelligent-contact-centers-%eb%b6%80%eb%ac%b8%ec%97%90\/","title":{"rendered":"\uc2dc\uc2a4\ucf54, 2021\ub144 Aragon Globe&#x2122;\uc758 \uc9c0\ub2a5\ud615 \ucee8\ud0dd \uc13c\ud130(Intelligent Contact Centers) \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815"},"content":{"rendered":"<h2>\ub370\uc774\ud130\uc640 AI \uc911\uc2ec\uc73c\ub85c \uad6c\ucd95\ub420 \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8<\/h2>\n<p>\ub110\ub9ac \uc778\uc815\ubc1b\ub294 \uc0b0\uc5c5 \ubd84\uc11d\uae30\uad00\uc778 Aragon\uc5d0\uc11c \ubaa8\ub450\uac00 \uae30\ub2e4\ub824 \uc628 2021\ub144 \ucee8\ud0dd \uc13c\ud130 \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc5f0\uac04 \ud3c9\uac00 \uacb0\uacfc\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. Aragon Research Globe&#x2122;\uc758 \uc9c0\ub2a5\ud615 \ucee8\ud0dd \uc13c\ud130 \uae00\ub85c\ube0c\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54(Webex)\uac00 3\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc800\ud76c\ub294 \uc774\ub7ec\ud55c \uc704\uc0c1\uc744 \uc5bb\uae30\uae4c\uc9c0 \uc2dc\uc2a4\ucf54\uac00 \uae30\uc6b8\uc778 \ub178\ub825\uacfc \ub9c9\ub300\ud55c \uc194\ub8e8\uc158 \ud22c\uc790\ub97c \uc5ec\ub7ec\ubd84\uaed8 \uc778\uc815\ubc1b\uc740 \ub370 \ub300\ud574 \uac10\uc0ac\ud558\ub294 \ub9c8\uc74c\uacfc \ub3d9\uc2dc\uc5d0 \uc790\ubd80\uc2ec\uc744 \ub290\ub07c\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/07\/ICC-Globe-Graphic.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-18552\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/07\/ICC-Globe-Graphic.jpg\" alt=\"ICC \uae00\ub85c\ube0c \uadf8\ub798\ud53d Aragon\" width=\"998\" height=\"995\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic.jpg 522w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-300x300.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-150x150.jpg 150w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/ICC-Globe-Graphic-768x766.jpg 768w\" sizes=\"auto, (max-width: 998px) 100vw, 998px\" \/><\/a> \uc9c4\ud654\ud558\ub294 \ucee8\ud0dd \uc13c\ud130 \uc2dc\uc7a5\uc758 \ud2b9\uc9d5\uc5d0 \ub300\ud55c \uc8fc\uc694 \ub17c\ud3c9\uacfc \ud568\uaed8 2020~2021\ub144\uc758 \uc804 \uc138\uacc4\uc801\uc778 \ud32c\ub370\ubbf9\uc73c\ub85c \ub300\uaddc\ubaa8 \uc7ac\ud0dd \uadfc\ubb34 \ud658\uacbd\uc774 \uc870\uc131\ub418\uba74\uc11c \ube60\ub974\uac8c \ub3c4\uc785\ub41c \ud601\uc2e0\uc744 \uc18c\uac1c\ud558\ub294 \uc774 \ubcf4\uace0\uc11c\ub97c \uc5ec\ub7ec\ubd84\uacfc \ud568\uaed8 \uc0b4\ud3b4\ubcf4\uba74\uc11c \uba87 \uac00\uc9c0 \uc911\uc694\ud55c \ub0b4\uc6a9\uc744 \uc9da\uc5b4 \ubcf4\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<h2>\ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9c0\ub294 \ub514\uc9c0\ud138 \ud601\uc2e0\uacfc \uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158<\/h2>\n<p>Aragon\uc740 \uc774 \ubcf4\uace0\uc11c\uc5d0\uc11c \uc9c0\uc18d\uc801\uc778 \ub514\uc9c0\ud138 \ud601\uc2e0\uc758 \uc8fc\uc694 \ud2b9\uc9d5\uc5d0 \uc8fc\ubaa9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\uac00 \ud655\uc0b0\ub428\uc5d0 \ub530\ub77c \ube44\uc988\ub2c8\uc2a4 \ud6a8\uc728\uc131\ub9cc\uc774 \uc544\ub2c8\ub77c \uace0\uac1d \ucc38\uc5ec\ub3c4 \uc5ed\uc2dc \ud5a5\uc0c1\ub418\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uc18c\ube44\uc790\ub4e4\uc740 \uc790\uc2e0\uc774 \uc6d0\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc29\uc2dd\uc744 \uc9c1\uc811 \uc120\ud0dd\ud558\ub824 \ud558\uace0, \ub514\uc9c0\ud138 \uba54\uc2dc\uc9d5 \ucc44\ub110\uc744 \ub300\uac70 \ucc44\ud0dd\ud558\uace0 \uc788\uc73c\uba70, \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \ub54c \ucee8\ud14d\uc2a4\ud2b8 \uc815\ubcf4\uac00 \uc81c\uacf5\ub418\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \uc774 \ubcf4\uace0\uc11c\uc758 \ub0b4\uc6a9\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<blockquote><p>&#8220;\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5(UCC) \ubd80\ubb38\uc758 \uc120\ub450\uc5c5\uccb4\uc778 \uc2dc\uc2a4\ucf54(Webex)\ub294 \uae30\uc5c5 \uc778\uc218 \ubc0f \uc720\uae30\uc801\uc778 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \uac1c\ubc1c\uc744 \ud65c\uc6a9\ud558\uc5ec \ucee8\ud0dd \uc13c\ud130 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc7a5\uae30 \uc804\ub7b5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd94\uc9c4\ud558\uace0 \uc788\ub2e4.&#8221;<\/p><\/blockquote>\n<h2>\ucee8\ud0dd \uc13c\ud130 \uac1c\ubc1c \ubc94\uc704 \uc804\uccb4\uc5d0 \uac00\uce58\ub97c \ub354\ud558\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158<\/h2>\n<p>\uc774\uc640 \ud568\uaed8 \uc774 \ubcf4\uace0\uc11c\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uae30\uc874\uc758 \ucee8\ud0dd \uc13c\ud130 \uc778\ud504\ub77c\uc5d0 \ud601\uc2e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 Webex\uc758 \uc7a5\uc810\ub3c4 \uc5b8\uae09\ud569\ub2c8\ub2e4. Aragon\uc5d0\uc11c\ub294 \uc774\ub807\uac8c \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n<blockquote><p>&#8220;\uc774\uc81c SaaS \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ub9e4\ub2c8\uc9c0\ub4dc \uc11c\ube44\uc2a4\ub85c \uad6c\ucd95\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc774 \uc131\uc219\ub41c \uac83\uc73c\ub85c \ubcf4\uc778\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc\uc774\ub2e4.&#8221;<\/p><\/blockquote>\n<p>\uc774\ubbf8 \uc2dc\uc2a4\ucf54 \ucee8\ud0dd \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9 \uc911\uc778 350\ub9cc \uba85 \uc774\uc0c1\uc758 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc0c8\ub85c\uc6b4 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c Webex\uc758 \uc811\uadfc \ubc29\uc2dd\uc5d0\ub3c4 \uc774\ub7ec\ud55c \uad00\uc810\uc774 \ubc18\uc601\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uae30\uc874 \uace0\uac1d\ub4e4\ub3c4 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \ub300\ud654\ud615 AI, \uc0c1\ub2f4\uc0ac \ub300\ud654 \ub0b4\uc6a9 \uae30\ub85d, \uace0\uac1d \uac10\uc815 \ubd84\uc11d \uac19\uc740 \uc8fc\uc694 \uae30\ub2a5\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc7a5\uc810\uc744 \uadf9\ub300\ud654\ud558\ub294 \ud611\uc5c5 \ud1b5\ud569\ud615 \ucee8\ud0dd \uc13c\ud130\uc758 \ub4f1\uc7a5<\/h2>\n<p>\ud604\ub300\uc801\uc778 \uace0\uac1d \ucc38\uc5ec \ud658\uacbd\uc5d0\uc11c\ub294 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc0ac\uac00 \uae30\uc5c5\uc758 \uc8fc\uc81c \uc804\ubb38\uac00\uac00 \ubcf4\uc720\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc744 \uc989\uac01\uc801\uc73c\ub85c \ucd5c\ub300\ud55c \uc774\uc6a9\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uc790\ub3d9\ud654\uac00 \ube60\ub978 \uc18d\ub3c4\ub85c \uc9c4\ud589\ub418\uace0 \uc788\uc73c\uba70, \ub2f9\uc5f0\ud788 \uac00\uc7a5 \ubcf5\uc7a1\ud55c \uc2e4\uc2dc\uac04 \ucc38\uc5ec \ud65c\ub3d9\ub9cc \uc790\ub3d9\ud654\ub418\uc9c0 \uc54a\uace0 \ub0a8\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 Aragon\uc5d0\uc11c\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n<blockquote><p>&#8220;\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5 \uae30\ub2a5\uc774 \ucee8\ud0dd \uc13c\ud130\uc640 \uc544\uc8fc \uc798 \ud1b5\ud569\ub41c\ub2e4\ub294 \uac83\uc740 \ud655\uc2e4\ud558\ub2e4&#8230; \ud1b5\ud569 \uc81c\ud488\uc744 \uad6c\ub9e4\ud558\uace0\uc790 \ud558\ub294 \uc0ac\ub78c\uc774 \uc810\uc810 \ub354 \ub298\uc5b4\ub098\uace0 \uc788\ub2e4&#8230; \ucee8\ud0dd \uc13c\ud130\ub294 \uace0\uae09 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc774\uace0, \uae30\ubcf8\uc801\uc778 \uc804\ud654 \ud1b5\ud654\uc640 \uba54\uc2dc\uc9d5 \uc774\uc0c1\uc758 \uae30\ub2a5\uc774 \ud544\uc694\ud55c \ud300\uc774 \uc788\uae30 \ub54c\ubb38\uc774\ub2e4.&#8221;<\/p><\/blockquote>\n<p>\uc644\uc804\ud55c \ud611\uc5c5 \uc194\ub8e8\uc158 \uc81c\ud488\uad70\uc744 \uc81c\uacf5\ud558\ub294 \uc2dc\uc2a4\ucf54(Webex)\ub294 \ud1b5\ud654, \uba54\uc2dc\uc9d5, \ubbf8\ud305, \ucee8\ud0dd \uc13c\ud130 \uc11c\ube44\uc2a4\uac00 \ud3ec\ud568\ub41c \ud1b5\ud569 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc720\uc77c\ud55c \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54(Webex)\ub294 2021\ub144 <a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/cisco%ea%b0%80-aragon-globe-for-unified-communications-and-collaboration-2021%ec%9d%98-%eb%a6%ac%eb%8d%94%eb%a1%9c-%ec%84%a0%ec%a0%95%eb%90%98%ec%97%88%ec%8a%b5%eb%8b%88%eb%8b%a4\/\">Aragon Globe for Unified Communications and Collaboration<\/a>(\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5 \ubd80\ubb38\uc758 Aragon Globe)\uc5d0\uc11c\ub3c4 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Aragon\uc740 Webex Contact Center\uac00 \uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex \uc571 \uacbd\ud5d8\uc5d0 \ud1b5\ud569\ub420 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc0c1\ub2f4\uc0ac\uc640 \ubc31\uc624\ud53c\uc2a4 \uc591\ucabd \ubaa8\ub450\ub97c \uc704\ud574 \uc124\uacc4\ub41c \uc644\uc804\ud55c \ud611\uc5c5 \ub514\ubc14\uc774\uc2a4 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc640\ub3c4 \ud1b5\ud569\ub41c\ub2e4\ub294 \uc810\uc5d0\uc11c \uac00\uce58\uac00 \ub192\ub2e4\uace0 \uc5b8\uae09\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ube60\ub974\uac8c \uc9c4\ud654\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc2dc\uc7a5\uc5d0\uc11c \ud601\uc2e0 \uae30\uc5c5\uc774\uc790 \ub9ac\ub354 \uc5c5\uccb4\ub85c \uc120\uc815\ub418\ub294 \uc601\uc608\ub97c \uc548\uc740 \uc2dc\uc2a4\ucf54(Webex)<\/h2>\n<p>\ucee8\ud0dd \uc13c\ud130\uac00 \uae00\ub85c\ubc8c \ub514\uc9c0\ud138 \ud601\uc2e0\uc758 \ud575\uc2ec \uc694\uc18c\uc774\uba70 \uc801\uadf9\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub97c \uc720\ub3c4\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc740 \uc9c0\ub09c 18\uac1c\uc6d4 \ub3d9\uc548 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ud655\uc2e4\ud788 \uc99d\uba85\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Aragon\uc758 \uc120\uc784 \ubd84\uc11d\uac00 Jim Lundy\ub294 \ub2e4\uc74c\uacfc \uac19\uc774 \uc124\uba85\ud569\ub2c8\ub2e4.<\/p>\n<blockquote><p>&#8220;\uc2dc\uc2a4\ucf54\ub294 \uc9c0\ub2a5\ud615 \ucee8\ud0dd \uc13c\ud130\ub85c\uc758 \uc804\ud658\uc744 \uc9c0\uc6d0\ud558\uae30\uc5d0 \uc720\ub9ac\ud55c \uc785\uc7a5\uc785\ub2c8\ub2e4.&#8221;<\/p><\/blockquote>\n<p>\uace0\uac1d \uacbd\ud5d8 \ubd80\ubb38\uc740 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ube60\ub978 \uc18d\ub3c4\ub85c \uacc4\uc18d\ud574\uc11c \uc120\ubcf4\uc774\uba74\uc11c \uc5ed\ub300\uae09 \ud601\uc2e0\uc744 \uae30\ub85d \uc911\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\ub294 \ub300\uaddc\ubaa8 \ud22c\uc790\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ucd5c\uc2e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc740 \ubb3c\ub860 \uc774\ub4e4\uc774 \uc6d0\ud65c\ud558\uace0 \ud3b8\ub9ac\ud55c \ub9de\ucda4 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac00\uc7a5 \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\uc5d0 \uadc0\ub97c \uae30\uc6b8\uc5ec \uc654\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p>Aragon\uc758 2021\ub144 \uc9c0\ub2a5\ud615 \ucee8\ud0dd \uc13c\ud130 \ubcf4\uace0\uc11c \uc804\ubb38\uc744 \ubcf4\ub824\uba74 <a href=\"https:\/\/www.webex.com\/gp\/aragon-contact-center.html\">\uc5ec\uae30<\/a>\ub97c \ud074\ub9ad\ud558\uc138\uc694.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong> <a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/cisco%ea%b0%80-aragon-globe-for-unified-communications-and-collaboration-2021%ec%9d%98-%eb%a6%ac%eb%8d%94%eb%a1%9c-%ec%84%a0%ec%a0%95%eb%90%98%ec%97%88%ec%8a%b5%eb%8b%88%eb%8b%a4\/\">\uc2dc\uc2a4\ucf54, 2021\ub144 Aragon Globe&#x2122;\uc758 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5(Unified Communications and Collaboration) \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815<\/a> <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c\/\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ud589\ubcf5\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/a> <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc288\ud37c \uc0c1\ub2f4\uc0ac \ub9cc\ub4e4\uae30<\/a><\/p>\n<h5><strong>Aragon Research \uace0\uc9c0 \uc0ac\ud56d: Aragon Research\ub294 \ub2f9\uc0ac \uc5f0\uad6c \ucd9c\ud310\ubb3c\uc5d0 \uc5b8\uae09\ub41c \ubca4\ub354\ub098 \uadf8 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70, \ud3c9\uc810\uc774 \uac00\uc7a5 \ub192\uc740 \ubca4\ub354\ub97c \uc120\ud0dd\ud558\ub3c4\ub85d \uc0ac\uc6a9\uc790\uc5d0\uac8c \uad8c\uc720\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Aragon Research \ucd9c\ud310\ubb3c\uc740 Aragon \uc870\uc0ac \ubc0f \uc790\ubb38 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Aragon Research\uac00 \uc81c\uacf5\ud558\ub294 \uc5f0\uad6c \ucd9c\ud310\ubb3c\uacfc \uc218\ub85d \uc815\ubcf4\ub294 \uc5b4\ub5a0\ud55c \uc885\ub958\uc758 \ubcf4\uc99d \uc5c6\uc774 &#8220;\uc788\ub294 \uadf8\ub300\ub85c(AS IS)&#8221; \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/strong><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>\uc2dc\uc2a4\ucf54(Webex)\uac00 3\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc800\ud76c\ub294 \uc774\ub7ec\ud55c \uc704\uc0c1\uc744 \uc5bb\uae30\uae4c\uc9c0 \uc2dc\uc2a4\ucf54\uac00 \uae30\uc6b8\uc778 \ub178\ub825\uacfc \ub9c9\ub300\ud55c \uc194\ub8e8\uc158 \ud22c\uc790\ub97c \uc5ec\ub7ec\ubd84\uaed8 \uc778\uc815\ubc1b\uc740 \ub370 \ub300\ud574 \uac10\uc0ac\ud558\ub294 \ub9c8\uc74c\uacfc \ub3d9\uc2dc\uc5d0 \uc790\ubd80\uc2ec\uc744 \ub290\ub07c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":18574,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[8825],"class_list":["post-19476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-8825"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc2dc\uc2a4\ucf54, 2021\ub144 Aragon Globe&#x2122;\uc758 \uc9c0\ub2a5\ud615 \ucee8\ud0dd \uc13c\ud130(Intelligent Contact Centers) \ubd80\ubb38\uc5d0\uc11c \ub9ac\ub354\ub85c \uc120\uc815 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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