{"id":20462,"date":"2021-06-10T11:33:57","date_gmt":"2021-06-10T18:33:57","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/"},"modified":"2021-10-15T15:45:13","modified_gmt":"2021-10-15T22:45:13","slug":"webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/","title":{"rendered":"Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uae30"},"content":{"rendered":"<p>\uc624\ub298\ub0a0 \uace0\uac1d\uc740 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9e4\uc6b0 \uac15\ub825\ud55c \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uac1d\uc5d0\uac8c \uae30\ub300\uce58\ub97c \ub118\uc5b4\uc120 \uacbd\ud5d8\uc744 \uc120\uc0ac\ud55c\ub2e4\uba74 \uc5c4\uccad\ub09c \uae08\uc561\uc744 \ub9c8\ucf00\ud305\uc5d0 \ud22c\uc790\ud558\uc9c0 \uc54a\uc544\ub3c4 \ud070 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640\ub294 \ub300\uc870\uc801\uc73c\ub85c \ub808\uc2a4\ud1a0\ub791\uc5d0\uc11c \uc9c1\uc6d0\uc774 \uace0\uac1d\uc744 \uc81c\ub300\ub85c \uc751\ub300\ud558\uc9c0 \uc54a\uac70\ub098 \ucf00\uc774\ube14 \uc81c\uacf5\uc5c5\uccb4\uc640 \ub17c\uc7c1\uc801\uc778 \ub300\ud654\uac00 \uc624\uace0 \uac00\uba74, \ud574\ub2f9 \uc9c1\uc6d0 \ud55c \uba85\uc774 \ub07c\uce58\ub294 \uc190\uc2e4\uc744 \ub6f0\uc5b4\ub118\ub294 \uc545\uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uac00\uc871\uacfc \uce5c\uad6c\ub294 \ubb3c\ub860 \uc9c1\uc7a5 \ub3d9\ub8cc\uc5d0\uac8c \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \uc774\uc57c\uae30\ud55c\ub2e4\uace0 \uc0dd\uac01\ud574\ubcf4\uc138\uc694. \ub354 \uc2ec\uac01\ud55c \uacbd\uc6b0\uc5d0\ub294 Yelp, Google \ub610\ub294 Facebook\uacfc \uac19\uc740 \ub9ac\ubdf0 \uc11c\ube44\uc2a4\ub97c \uba87 \ubc88\ub9cc \ud074\ub9ad\ud574\ub3c4 \ube44\uc988\ub2c8\uc2a4 \ud3c9\ud310\uc774 \ucd94\ub77d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220, \ud074\ub77c\uc6b0\ub4dc, AI\/ML \uc11c\ube44\uc2a4\uc758 \ube60\ub978 \uc18d\ub3c4\ub97c \uc774\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uc774\ub7ec\ud55c \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud30c\uc545\ud558\uace0 \uc989\uac01\uc801\uc73c\ub85c \uc870\uce58\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc5d0 \uc0ac\uc804 \ub300\uc751\uc801\uc73c\ub85c \uc5f0\ub77d\ud558\uc5ec \uc801\uc808\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uace0\uac1d\uc774 \ub2e4\ub978 \uc0ac\ub78c\uacfc \uacf5\uc720\ud560\ub9cc\ud55c \uc990\uac70\uc6b4 \uc0ac\ub840\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>Webex\ub97c \ud1b5\ud55c \uc624\ub79c \ud601\uc2e0\uc758 \uc5ed\uc0ac<\/strong><\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8 \uc0b0\uc5c5, \uad6c\uccb4\uc801\uc73c\ub85c Webex\uc758 \uc77c\uc6d0\uc774 \ub420 \uc218 \uc788\uc5b4 \ub354\uc5c6\uc774 \uae30\uc069\ub2c8\ub2e4. \uc800\ub294 \uc218\ub144\uac04 Webex\uc5d0 \ucc2c\uc0ac\ub97c \ubcf4\ub0b8 \uad00\ucc30\uc790\uc774\uc790 \uc0ac\uc6a9\uc790\uc600\uc73c\uba70 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \uace0\uac1d \uacbd\ud5d8 \uc0b0\uc5c5\uc5d0 \uc218\uc2ed \ub144\uac04 \uc801\uadf9\uc801\uc73c\ub85c \uae30\uc5ec\ud588\uc2b5\ub2c8\ub2e4. \uba87 \ub144 \uc804 \uc2dc\uc2a4\ucf54(\ud604\uc7ac\uc758 Webex)\uac00 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ubbf8\ud305, \ud1b5\ud654, \ube44\ub514\uc624, \uc2ec\uc9c0\uc5b4 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc804 \uc138\uacc4 \uc0ac\uc6a9\uc790\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \ub3c4\uc785\ud558\uc5ec \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc5c5\uacc4\uc758 \ud601\uc2e0\uc744 \uc2dc\uc791\ud558\ub358 \ub54c\uac00 \uc544\uc9c1\ub3c4 \uc0dd\uc0dd\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \uc544\uc774\ub514\uc5b4\ucc98\ub7fc \ubcf4\uc774\uc9c0\ub9cc, \uc2dc\uc2a4\ucf54\uc640 \uac19\uc740 \uace0\uc720\ud55c \uc778\ud130\ub137 \uc804\ubb38\uc131\uc758 \uc5ed\uc0ac\ub97c \uac00\uc9c4 \uae30\uc5c5\ub9cc\uc774 \uc774 \uc544\uc774\ub514\uc5b4\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\ub294 \ud604\uc7ac 36,000\uba85 \uc774\uc0c1\uc758 \uace0\uac1d\uacfc 320\ub9cc \uba85 \uc774\uc0c1\uc758 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud558\ub294 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \ud3ec\ud568\ud558\uc5ec \uc138\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \ud611\uc5c5 \uc194\ub8e8\uc158 \uc138\ud2b8\ub85c \uc774 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uc7a5\uc2dc\ucf1c \uc654\uc2b5\ub2c8\ub2e4. Webex\ub294 \ubaa8\ub450\uac00 \ub180\ub77c\uc6b4 \uc77c\uc744 \uc2e4\ud604\ud560 \uc218 \uc788\uac8c \ub3c4\uc640 \uad81\uadf9\uc801\uc73c\ub85c \ub354 \ub098\uc740 \uc138\uc0c1\uc744 \ub9cc\ub4dc\ub294 \ub370 \uae30\uc5ec\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ucef4\ud4e8\ud305\uc740 \uc0b6\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc5d0 \uc874\uc7ac\ud558\uba70, \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub354 \uc758\ubbf8 \uc788\uace0 \ub3c4\uc6c0\uc774 \ub418\uba70, \ube44\uc6a9\ub3c4 \ub0ae\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc774\uc804\uc5d0 \ubd88\uac00\ub2a5\ud588\ub358 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uc774 \uc138\uc0c1\uc744 \ubcf4\uace0 \ud45c\ud604\ud558\uba70 \uacf5\uc720\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\uac83\uc740 \ube44\uc988\ub2c8\uc2a4\uac00 \uc5b4\ub5a4 \uac83\uc774\ub4e0 \uc791\ub3d9\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc11c\ube44\uc2a4 \uc138\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uae30\uc220\uc744 \uad6c\ucd95\ud558\uc5ec Webex\uc5d0 \uae30\uc5ec\ud558\uace0 \uc2f6\uac8c \ud558\ub294 \ud68d\uae30\uc801\uc778 \ud601\uc2e0\uc785\ub2c8\ub2e4.<\/p>\n<h2><strong>\ub2e4\uc74c \ud504\ub860\ud2f0\uc5b4: Webex\ub97c \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/strong><\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8 \uacf5\uac04\uc740 \uadf8 \uc5ed\uc0ac\uc758 \uc911\uc2ec\uc810\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc73c\ub85c \ub300\uaddc\ubaa8 \uae00\ub85c\ubc8c \uc2e4\ud5d8\uc774 \uc2dc\uc791\ub418\uc5b4 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ubc29\uc2dd\uc774 \uac00\uc18d\ub41c \uac83\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucc38\uc5ec\ud558\ub294 \ubc29\uc2dd\ub3c4 \uc601\uad6c\uc801\uc73c\ub85c \ubc14\ub00c\uc5c8\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc5d0\uc11c\ub294 \ub354 \uc774\uc0c1 \uace0\uac1d\uacfc \uc804\ud654\ub85c\ub9cc \uc18c\ud1b5\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud604\uc2e4\uc5d0\uc11c\ub294 \uace0\uac1d\uc774 \uc788\ub294 \uacf3, \uc989 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \ub9cc\ub098\uc57c \ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4\ub97c \uc18c\ud1b5\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uae30\uc220\uc740 \uace0\uac1d\uacfc \uadf8\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uac04\uc5d0 \uc801\uadf9\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \ub9de\ucda4\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9cc\ub4e4\uc5b4\ub0c5\ub2c8\ub2e4. \ud558\ub8e8 \uc544\uce68\uc5d0 \uc628\ub77c\uc778\ud654\uac00 \ud655\ub300\ub41c \uac83\ucc98\ub7fc \ubcf4\uc774\ub294 \uc138\uc0c1\uc758 \ub2e4\ub978 \uacb0\uacfc\ub85c, \uace0\uac1d \uc11c\ube44\uc2a4 \uc13c\ud130\uac00 \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d\uc744 \uc774\uc5b4\uc8fc\ub294 \uc911\uc2ec \uc5f0\uacb0 \uc9c0\uc810\uc73c\ub85c \ub5a0\uc62c\ub790\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\uc740 \uace0\uac1d \uc5ec\uc815\uc758 \ud6c4\ubc18\ubd80\uc5d0 \uc77c\uc5b4\ub098\ub294 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uc9c0\uc18d\uc801\uc73c\ub85c \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ube0c\ub79c\ub4dc\ub97c \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uac00\uc7a5 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc740 \ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4 \ud300\uc774 \uc774\uc804 \uc0c1\ud669\uc744 \ud30c\uc545\ud558\uc5ec \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\ub85c \uac16\ucd98 \ub2e4\uc74c \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc608\uc0c1\ud558\ub294, \ubcf4\uc774\uc9c0 \uc54a\ub294 \ub2e8\uc21c\ud55c \uae30\uc220\uc744 \ud1b5\ud574 \uc9c1\uad00\uc801\uc778 \ud611\uc5c5 \ub3c4\uad6c\ub85c \uc791\uc5c5\ud560 \ub54c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc5f0\uacb0\ub418\uace0 \ub9e4\ub825\uc801\uc774\uba70 \ub9de\ucda4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8<\/strong><\/h2>\n<p>\uc774\uc81c Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc774 \uc81c\uacf5\ud558\ub294 \ucd5c\uc2e0 \ud601\uc2e0\uc744 \uc0b4\ud3b4\ubcf4\uba70, \ud2b9\ud788 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc778 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\uc5d0 \ucd08\uc810\uc744 \ub9de\ucdb0\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p><iframe loading=\"lazy\" title=\"Delivering the future of customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/E6C13wfSElU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\ub514\uc9c0\ud138 \uc6b0\uc120\uc758 \uc990\uac70\uc6b4 \uace0\uac1d \uacbd\ud5d8<\/strong><\/h2>\n<p>\uc0ac\ub78c\uc740 \ud558\ub8e8 24\uc2dc\uac04, \uc77c\uc8fc\uc77c \ub0b4\ub0b4 \uc18c\ud1b5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc640 \uc5f0\uacb0\ud558\uae30\ub97c \uc6d0\ud560 \ub54c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\ub85c \uce5c\uad6c\uc5d0\uac8c \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\ub294 \uac83\ub9cc\ud07c \uac04\ub2e8\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\uc81c \uace0\uac1d\uc740 Webex Contact Center\uc5d0\uc11c \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc27d\uac8c Facebook Messenger \ubc0f SMS\uc640 \uac19\uc740 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucc44\ub110\uc740 <a href=\"https:\/\/www.webex.com\/customer-interaction-management.html\">imimobile<\/a> \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc774\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ub300\ud55c \ucc44\ub110 \ub77c\uc774\ube0c\ub7ec\ub9ac \uc911 \uccab \ubc88\uc9f8\ub85c \ud1b5\ud569\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubc0f \ucd5c\uace0 \uc218\uc900\uc758 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc77c \ub144\uc5d0 \uac78\uccd0 \uacc4\uc18d \ucd94\uac00\ud560 \uc608\uc815\uc785\ub2c8\ub2e4. \uc55e\uc73c\ub85c\ub3c4 \ub9ce\uc740 \uad00\uc2ec \ubd80\ud0c1\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc9c1\uad00\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc870\uc815\uc744 \ud1b5\ud574 \ub9de\ucda4\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc81c\uacf5<\/strong><\/h2>\n<p>\uc0c8\ub85c\uc6b4 Webex Contact Center \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ube4c\ub354\ub294 \uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ub9de\ucda4\ud615 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \uc120\uc0ac\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub294 \uc9c1\uad00\uc801\uc774\uace0 \uac04\ud3b8\ud55c \ub04c\uc5b4\uc11c \ub193\uae30 \uce94\ubc84\uc2a4\ub97c \ud65c\uc6a9\ud558\uba74 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc774\ub098 \ucc44\ub110\uc5d0\uc11c \uc774\ubca4\ud2b8\ub97c \uc9c4\ud589\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uace0 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\ub294 \uad00\ub828 \uc815\ubcf4\ub97c \uc989\uac01\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14042\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png\" alt=\"Webex Contact Center \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\" width=\"1479\" height=\"724\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration.png 980w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-300x147.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-1025x502.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Workflow-Orchestration-768x376.png 768w\" sizes=\"auto, (max-width: 1479px) 100vw, 1479px\" \/><\/a><\/p>\n<h2><strong>\uc989\uac01\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud55c \uc0c1\ud669\ubcc4 \uacbd\ud5d8 \uad00\ub9ac<\/strong><\/h2>\n<p>Webex Contact Center\ub97c \uad6c\ub3c5\ud558\uba74 \uc774\uc81c \uc74c\uc131\uc744 \ud1b5\ud574 \uc81c\uacf5\ub418\ub294 <a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \uc804\ud654 \ud6c4 \uc124\ubb38 \uc870\uc0ac\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub97c \uc774\uc6a9\ud558\uc5ec \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uc989\uac01\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\uc801\uc778 \uac1c\uc120 \uc0ac\ud56d\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uba54\uc77c, \ucc44\ud305 \ubc0f SMS\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud53c\ub4dc\ubc31\uc744 \ub354\uc6b1 \uad11\ubc94\uc704\ud558\uac8c \uc218\uc9d1\ud558\ub294 \uacbd\uc6b0 \uc5c5\uadf8\ub808\uc774\ub4dc \uc635\uc158\uc73c\ub85c \uc774\uc6a9\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14052\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png\" alt=\"Webex CC - Webex XM - \uace0\uac1d \uacbd\ud5d8 \uc5ec\uc815 - Vert-1440(2)\" width=\"4320\" height=\"3072\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-1536x1092.png 1536w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-CC-Webex-XM-Customer-Experience-Journey-Vert-14402-2048x1456.png 2048w\" sizes=\"auto, (max-width: 4320px) 100vw, 4320px\" \/><\/a><\/p>\n<h2><strong>\uace0\uac1d\uc758 \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \uc804\uc0ac\uc801 \ud611\uc5c5<\/strong><\/h2>\n<p>\uc5d0\uc774\uc804\ud2b8\ub294 \uc774\uc81c Webex App\uc744 \uc774\uc6a9\ud558\uc5ec \ud604\uc7ac \uc0ac\uc6a9 \uc911\uc778 \ub3d9\uc77c\ud55c \uc911\uc559 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ub0b4 \ubaa8\ub4e0 \uc0ac\uc6a9\uc790 \uc874\uc7ac \uc5ec\ubd80\ub97c \ud655\uc778\ud558\uace0 \ub0b4\ubd80 \uc8fc\uc81c \uc804\ubb38\uac00\uc5d0\uac8c \uc9c0\uc6d0\uc744 \uc694\uccad\ud558\uba70 \ud1b5\ud569 \ud1b5\ud654 \ubc0f \ubbf8\ud305 \uae30\ub2a5\uc744 \uc704\ud55c \uc9c1\uc811 \uacbd\ub85c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Webex App\uc6a9\uc73c\ub85c \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569 \uae30\ub2a5\uc744 \uc774\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uaddc\ubaa8\uc758 \uae30\uc5c5\uc774 \uae34 \uad6c\ud604 \uc8fc\uae30\ub97c \uc5c6\uc560\uace0 \uc2e0\uc18d\ud558\uac8c \uc774 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-14063\" src=\"https:\/\/storage.googleapis.com\/wx-blg-prd-gcs\/wp-content\/uploads\/1\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png\" alt=\"\" width=\"1582\" height=\"1125\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1.png 731w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-300x213.png 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1025x729.png 1025w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-768x546.png 768w, https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/06\/Webex-Contact-Center-Webex-Messaging-Expanded-Dark-Mode1-1536x1092.png 1536w\" sizes=\"auto, (max-width: 1582px) 100vw, 1582px\" \/><\/a> \u00a0 Webex \uc0ac\uc6a9\uc790\uac00 \uae30\ub300 \uc774\uc0c1\uc758 \uacbd\ud5d8\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \uae30\uc220\uc744 \ud601\uc2e0\ud558\uace0 \uc81c\uacf5\ud558\ub294 \uc774 \uc5ec\uc815\uc744 \uacc4\uc18d\ud574\uc11c \uac00\uc18d\ud560 \uc218 \uc788\uac8c \ub418\uc5b4 \uc601\uad11\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/Why_Choose_Webex_CC_Infographic.pdf\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub85c Webex\ub97c \uc120\ud0dd\ud574\uc57c \ud558\ub294 5\uac00\uc9c0 \uc774\uc720<\/a> \uc778\ud3ec\uadf8\ub798\ud53d\uc744 \ud1b5\ud574 \uc2dc\uc2a4\ucf54\uc758 \ud601\uc2e0\uc801\uc778 Webex Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMImobile\ub85c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798 \uc81c\uacf5<\/a> [\ube14\ub85c\uadf8] <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\uc9c0\uae08 \uc2dc\uc791\ub41c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798<\/a> [\ube14\ub85c\uadf8] <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a> [\uc6f9\uc0ac\uc774\ud2b8] <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a> [\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc774\uc81c \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc5d0 \uc0ac\uc804 \ub300\uc751\uc801\uc73c\ub85c \uc5f0\ub77d\ud558\uc5ec \uc801\uc808\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uace0\uac1d\uc774 \ub2e4\ub978 \uc0ac\ub78c\uacfc \uacf5\uc720\ud560\ub9cc\ud55c \uc990\uac70\uc6b4 \uc0ac\ub840\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5406,"featured_media":377428,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[4278,15099],"class_list":["post-20462","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-contact-center-as-a-service","tag-customer-journey"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uae30 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/exceeding-expectations-with-webex-customer-experience-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uae30 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc774\uc81c \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc5d0 \uc0ac\uc804 \ub300\uc751\uc801\uc73c\ub85c \uc5f0\ub77d\ud558\uc5ec \uc801\uc808\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uace0\uac1d\uc774 \ub2e4\ub978 \uc0ac\ub78c\uacfc \uacf5\uc720\ud560\ub9cc\ud55c \uc990\uac70\uc6b4 \uc0ac\ub840\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" 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