{"id":21023,"date":"2021-08-05T06:00:00","date_gmt":"2021-08-05T13:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%83%88%eb%a1%ad%ea%b2%8c-%ec%a0%84-%ec%84%b8%ea%b3%84%eb%a1%9c-%eb%bb%97%ec%96%b4%ea%b0%80%eb%8a%94-webex-contact-center\/"},"modified":"2021-11-30T14:41:35","modified_gmt":"2021-11-30T22:41:35","slug":"%ec%83%88%eb%a1%ad%ea%b2%8c-%ec%a0%84-%ec%84%b8%ea%b3%84%eb%a1%9c-%eb%bb%97%ec%96%b4%ea%b0%80%eb%8a%94-webex-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%83%88%eb%a1%ad%ea%b2%8c-%ec%a0%84-%ec%84%b8%ea%b3%84%eb%a1%9c-%eb%bb%97%ec%96%b4%ea%b0%80%eb%8a%94-webex-contact-center\/","title":{"rendered":"\uc0c8\ub86d\uac8c \uc804 \uc138\uacc4\ub85c \ubed7\uc5b4\uac00\ub294 Webex Contact Center"},"content":{"rendered":"

2021\ub144 11\uc6d4 16\uc77c \uc5c5\ub370\uc774\ud2b8:<\/strong> \uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex Contact Center\uac00 \uc804 \uc138\uacc4\ub85c \ud655\uc7a5\ub418\uba74\uc11c \uc774\uc81c \uad11\uc5ed EMEAR \uc9c0\uc5ed\uc5d0\ub3c4 \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874\uc758 \ubbf8\uad6d, \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544, \uadf8\ub9ac\uace0 \uad11\uc5ed ASEAN \uc9c0\uc5ed \uc678\uc5d0 \uc0c8\ub86d\uac8c \ucd94\uac00\ub41c \uc9c0\uc5ed\uc785\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0 \ubc1c\ud45c\ub41c \uc81c\uacf5 \uc9c0\uc5ed \ud655\uc7a5\uc73c\ub85c \uc778\ud574, \ucd94\uac00\ub85c 35\uac1c \uc720\ub7fd \uad6d\uac00\uc5d0\uc11c\ub3c4 \uc774\uc81c \uc774 \ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\uc758 \ubaa8\ub4e0 \uc774\uc810\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex Contact Center\uc758 \uc81c\uacf5 \uc9c0\uc5ed \ud655\uc7a5<\/h2>\n

\uc9c0\uae08\uae4c\uc9c0 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\uac00 \uc911\ub300\ud55c \ud601\uc2e0\uacfc \uc774\uc815\ud45c\ub97c \uc9c0\ub098\ub294 \uacfc\uc815\uc744 \uc6b0\ub9ac \ubaa8\ub450 \ubaa9\uaca9\ud588\uc73c\uba70, \uc774 \ubaa8\ub4e0 \uac83\uc740 \ud55c \uac00\uc9c0 \uacf5\ud1b5\ub41c \ubaa9\ud45c\ub97c \ud5a5\ud55c \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc2e4\ud604\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc870\uc9c1\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc2dc\uc2a4\ucf54\uc758 \uae00\ub85c\ubc8c \ucee8\ud0dd \uc13c\ud130 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 75%\uc758 \uace0\uac1d\uc774 5\ubd84 \uc774\ub0b4\uc5d0 \uad00\ub828 \uc9c0\uc2dd\uc5d0 \uc815\ud1b5\ud55c \uc9c0\uc6d0\uc744 \uae30\ub300\ud558\uc9c0\ub9cc, \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d \uc9c0\uc6d0\uc5d0 \uc5ec\ub7ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ub3d9\uc2dc\uc5d0 \ud65c\uc6a9\ud558\ub294 \uacbd\uc6b0 \uc9c0\uc18d\uc801\uc778 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uae30\ub300\uce58\uc640 \uc804\uccb4\uc801\uc778 \uacbd\ud5d8 \uac04\uc758 \uaca9\ucc28\ub97c \uc881\ud788\ub294 \uac83\uc740 \uc26c\uc6b4 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc5c5\uacc4\uc5d0\uc11c\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI), \ud074\ub77c\uc6b0\ub4dc \uae30\uc220, \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud55c \uba87 \uac00\uc9c0 \ubc29\uc548\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uaca9\ucc28\ub97c \ud574\uc18c\ud560 \uc218 \uc788\uae30\ub97c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ud601\uc2e0 \uae30\ub2a5\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0 \uacb0\ud569\ud55c\ub2e4\uace0 \uac00\uc815\ud560 \uacbd\uc6b0 \uc2e4\uc81c \uc0ac\ub78c\uc778 \uc5d0\uc774\uc804\ud2b8\uc758 \uc5ed\ud560\uc740 \uc5b4\ub5bb\uac8c \uc9c4\ud654\ud560 \uac83\uc778\uc9c0 \uad81\uae08\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ud601\uc2e0 \uae30\uc220\uc774 \uc9c4\uc815\ud55c \uc634\ub2c8 \ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc774\ub294 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5a4 \uc758\ubbf8\ub97c \uc2dc\uc0ac\ud558\uba70 \uace0\uac1d\uc740 \uc774\ub7ec\ud55c \ud601\uc2e0 \uae30\uc220\uc5d0 \uc5b4\ub5bb\uac8c \ubc18\uc751\ud560\uae4c\uc694?<\/p>\n

\uc5c5\uacc4\uc5d0\uc11c\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI), \ud074\ub77c\uc6b0\ub4dc \uae30\uc220, \ub370\uc774\ud130 \ubd84\uc11d\uc758 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud55c \uba87 \uac00\uc9c0 \ubc29\uc548\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \uaca9\ucc28\ub97c \ud574\uc18c\ud560 \uc218 \uc788\uae30\ub97c \uae30\ub300\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ud601\uc2e0 \uae30\ub2a5\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0 \uacb0\ud569\ud55c\ub2e4\uace0 \uac00\uc815\ud560 \uacbd\uc6b0 \uc2e4\uc81c \uc0ac\ub78c\uc778 \uc5d0\uc774\uc804\ud2b8\uc758 \uc5ed\ud560\uc740 \uc5b4\ub5bb\uac8c \uc9c4\ud654\ud560 \uac83\uc778\uc9c0 \uad81\uae08\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub4e0 \ud601\uc2e0 \uae30\uc220\uc774 \uc9c4\uc815\ud55c \uc634\ub2c8 \ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc774\ub294 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5a4 \uc758\ubbf8\ub97c \uc2dc\uc0ac\ud558\uba70 \uace0\uac1d\uc740 \uc774\ub7ec\ud55c \ud601\uc2e0 \uae30\uc220\uc5d0 \uc5b4\ub5bb\uac8c \ubc18\uc751\ud560\uae4c\uc694?<\/p>\n

\uc774 \ubd84\uc57c\uc758 \uc5c5\uacc4 \ub9ac\ub354\uc778 \uc2dc\uc2a4\ucf54\ub294 \uc774\ub7ec\ud55c \uc911\ub300\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ud574\ub2f5\uc744 \ubaa8\uc0c9\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2f9\uba74 \uacfc\uc81c\uc640 \uc2dc\uc7a5 \uc218\uc694\uc5d0 \ub300\uc751\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \uc2dc\uc2a4\ucf54 \uc194\ub8e8\uc158\uc744 \ucd5c\uc801\ud654\ud558\ub294 \uc791\uc5c5\ub3c4 \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex Contact Center<\/a> \ud50c\ub7ab\ud3fc\uc744 \uc774\uc81c \uc601\uad6d\uc5d0\uc11c\ub3c4 \uc120\ubcf4\uc774\uac8c \ub418\uc5c8\ub2e4\ub294 \uc18c\uc2dd\uc744 \uc804\ud574\ub4dc\ub9bd\ub2c8\ub2e4. \uc774 \uc0c8\ub85c\uc6b4 \uc194\ub8e8\uc158\uc740 \uc62c\ud574 \ucd08 \ubbf8\uad6d\uc5d0 \uc774\ubbf8 \ucd9c\uc2dc\ub418\uc5c8\uace0, \uc9c0\ub09c\ub2ec\uc5d0\ub294 \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544\uc5d0 \ucd9c\uc2dc\ub418\uc5c8\uc73c\uba70 \uc62c\ud574 \ub9d0\uc5d0\ub294 \uc720\ub7fd \uc9c0\uc5ed\uc5d0 \ud655\ub300 \ucd9c\uc2dc\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n

\n

2021\ub144 11\uc6d4 16\uc77c \uc5c5\ub370\uc774\ud2b8:<\/strong>\u00a0\uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4\u00a0Webex Contact Center<\/span><\/a>\uc758\u00a0\uc81c\uacf5\u00a0\uc9c0\uc5ed\uc774 \uacc4\uc18d\ud574\uc11c \uc804 \uc138\uacc4\ub85c<\/b><\/span> \ud655\uc7a5\ub41c\ub2e4\ub294 \uae30\uc05c \uc18c\uc2dd\uc744 \uc54c\ub824\ub4dc\ub9bd\ub2c8\ub2e4. \uac00\uc7a5 \ucd5c\uadfc\uc5d0\u00a0\uc81c\uacf5\u00a0\uc9c0\uc5ed\uc73c\ub85c\u00a0\ucd94\uac00\ub41c\u00a0\uacf3\uc740 \uad11\uc5ed EMEAR \uc9c0\uc5ed\uc73c\ub85c, \uc774\ub294 \uae30\uc874\uc758\u00a0\ubbf8\uad6d,\u00a0\uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544, \uadf8\ub9ac\uace0 \uad11\uc5ed ASEAN \uc9c0\uc5ed \uc678\uc5d0 \uc0c8\ub86d\uac8c \ucd94\uac00\ub41c \uc9c0\uc5ed\uc785\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n

\ub514\uc9c0\ud138 \uc6b0\uc120 \ubc29\uc2dd: \uc131\uacf5 \uacf5\uc2dd<\/strong><\/h2>\n

\uace0\uac1d\uc740 \uc2dc\uc2a4\ucf54\uc758 \ub514\uc9c0\ud138 \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uc120\ud638\uc5d0 \ub530\ub77c \uc5f0\uacb0\ud558\uace0, \ucc44\ud305 \ub610\ub294 \ubb38\uc790, \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c, \ud1b5\ud654 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \uace0\uac1d\uc740 \ucca8\ub2e8 \uae30\uc220\uc5d0 \ub2a5\uc219\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \ub354\uc6b1 \ud5a5\uc0c1\ub418\uace0 \ube60\ub974\uba74\uc11c \ud6a8\uc728\uc801\uc778 \uacbd\ud5d8\uc744 \uc5bb\uae30 \uc704\ud574 \ud56d\uc0c1 \ub178\ub825\ud569\ub2c8\ub2e4. \u00a0<\/em><\/p>\n

\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uc774 \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc5d0\uc11c Facebook Messenger \uac19\uc740 \uc18c\uc15c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud569\ud558\uc5ec \uc9c4\uc815\ud55c \ud1b5\ud569\ud615 \uc634\ub2c8 \ucc44\ub110 \uc194\ub8e8\uc158\uc744 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\uac83\uc740 \uc774\uc81c \uace0\uac1d\uc774 \uac00\uc7a5 \ud3b8\ub9ac\ud55c \ucc44\ub110\uc5d0\uc11c \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n

\uc9c4\uc815\ud55c \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \uad6c\ud604\ud558\uae30 \uc704\ud574 Webex\uc5d0\uc11c\ub294 \uc5f0\uc911\ubb34\ud734 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud558\uc5ec AI \uae30\ubc18 \uc74c\uc131 \ubc0f \ucc44\ud305 \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc744 \ud1b5\ud574 24\uc2dc\uac04 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc740 \uc2e0\uc18d\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud504\ub85c\uadf8\ub798\ubc0d\ub418\uc5c8\uc73c\uba70 \ud544\uc694\ud55c \uacbd\uc6b0 \uc2e4\uc81c \uc0c1\ub2f4\uc6d0\uc73c\ub85c \uc804\ud658\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uace0\uac1d\uc740 \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uac19\uc740 \ub300\ud654 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud574\uc11c \ub9d0\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uacfc \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8 \uac04\uc758 \uad50\ud658 \ud504\ub808\uc784\uc6cc\ud06c\uac00 \uc6d0\ud65c\ud574\uc838 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \uad6c\uccb4\uc801\uc778 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc9c1\uad00\uc801\uc778 \uc288\ud37c \uc0c1\ub2f4\uc6d0<\/strong><\/h2>\n

\uc0c8\ub85c\uc6b4 Webex Contact Center\uc758 \ud575\uc2ec \uc694\uc18c\ub294 AI\ub85c, \ud574\ub2f9 \uc81c\ud488\uc5d0\uc11c\ub294 AI \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc744 \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc6d0\uc740 \uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ud638 \uc791\uc6a9\ud560 \uc218 \uc788\uc744 \uc815\ub3c4\ub85c \uc9c1\uad00\uc801\uc774\uace0, \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ub2e4\uc591\ud55c \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\ub3c4\ub85d \ud504\ub85c\uadf8\ub798\ubc0d\ub418\uc5c8\uc73c\uba70, \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \uc9c8\ubb38\uc758 \uacbd\uc6b0\uc5d0\ub294 \uace0\uac1d\uc744 \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc5f0\uacb0\ud574\uc904 \uc218 \uc788\uc744 \ub9cc\ud07c \uc9c0\ub2a5\uc801\uc785\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc5b4\ub5a4 \uc758\ubbf8\uac00 \uc788\uc744\uae4c\uc694? \ud3ec\uad04\uc801\uc778 \uc2e0\uaddc \uc0ac\uc6a9\uc790 \uc911\uc2ec \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9 \ub0b4\uc5ed\uc744 \ud1b5\ud569\ud558\uc5ec \ubcf4\uc5ec\uc8fc\uace0, \ud544\uc694\ud55c \ubaa8\ub4e0 \ub0b4\uc6a9\uc744 \uc27d\uac8c \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc704\uc82f \uae30\ubc18 \uc124\uacc4\uc640 \uac19\uc740 \uc0c1\ud669\uc5d0 \ub9de\ub294 \ud234\uc744 \ud1a0\ub300\ub85c \uc9c0\uc6d0\ub418\uba70, \uace0\uac1d \ud55c \uba85 \ud55c \uba85\uc5d0\uac8c \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc870\uc131\ud569\ub2c8\ub2e4.<\/p>\n

AI\ub97c \uc774\ub7ec\ud55c \uaddc\ubaa8\ub85c \ud1b5\ud569\ud560 \ub54c \uac00\uc7a5 \uc911\uc694\ud55c \uc9c0\uc810\uc740 \ub2e8\uc21c\ud55c \ubc18\ubcf5 \uc5c5\ubb34\ub97c \uc81c\uac70\ud558\uc5ec \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc758 \uc77c\uacfc\ub97c \ucd5c\uc18c\ud654\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uc0ac\ub78c\uacfc AI \uac04\uc5d0 \uc870\ud654\ub85c\uc6b4 \uade0\ud615\uc744 \ub9de\ucdb0\uc8fc\ub294 \uc0dd\uc0b0\uc801\uc778 \uc5c5\ubb34 \ubaa8\ub378, \uc989 \uc774\ub97c \ud1b5\ud574 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ubaa8\ub378\uc744 \ub3c4\uc785\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/p>\n

\uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\ub294 \ud1b5\ud569\ub41c Webex \uc571 \ubc0f \uc778\ub825 \ubd84\uc11d, \uad00\ub9ac, \ud488\uc9c8 \uad00\ub9ac\ub97c \uc704\ud55c \ucd94\uac00 \ud234\uc744 \uc81c\uacf5\ud558\ub294 Webex Workforce Optimization<\/a>\uacfc \uac19\uc740 \ub354\uc6b1\ub354 \ub2e4\uc591\ud558\uace0 \uac1c\uc120\ub41c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ub3c4\u00a0\ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"Webex<\/a><\/p>\n

\uc644\ubcbd\ud55c \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac<\/strong><\/h2>\n

\uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \ud655\uc778\ud558\ub294 \uacbd\uc6b0, \uc5d0\uc774\uc804\ud2b8\uac00 \ubcf4\ub2e4 \uc138\ubd84\ud654\ub418\uace0 \uac1c\uc120\ub41c \ubc29\uc2dd\uc73c\ub85c \uac1c\uc778\uc758 \uacbd\ud5d8\uc744 \ubcf4\ub2e4 \uc798 \ud30c\uc545\ud558\ub824\uba74 \uace0\uac1d \ud53c\ub4dc\ubc31\uc774 \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub97c \uc644\ub8cc\ud558\uae30 \uc704\ud574 \ubb38\uc790 \ub610\ub294 \uc774\uba54\uc77c, \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ub418\ub294 \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\uc2dc\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

Webex\uc758 \ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac(CEM) \uc194\ub8e8\uc158\uc778 Webex Experience Management<\/a>\ub97c \ud1b5\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \ubaa8\ub450 \uc218\uc9d1\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uac01 \uace0\uac1d\uc5d0 \ud3ec\uad04\uc801\uc778 \uacbd\ud5d8 \uc5ec\uc815\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc5c5\uadf8\ub808\uc774\ub4dc\ub41c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ud2b8\ub79c\uc7ad\uc158\ud615 \uace0\uac1d \uacbd\ud5d8 \ubaa8\ub378\uc744 \ud1b5\ucc30\ub825 \uc788\uace0 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc2e4\uc2dc\uac04 \uace0\uac1d \uacbd\ud5d8 \uc5ec\uc815\uc73c\ub85c \uc804\ud658\ud558\ub294 \uac83\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. Webex Experience Management \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\ub294 \ubcf8\uc778\uc758 \uc5c5\ubb34 \uc131\uacfc\ub97c \ud30c\uc545\ud558\uace0 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c4\uc815\ud55c \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uc744 \ud56d\uc0c1 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\uacbd\ud5d8\uc744 \ub9de\ucda4 \uc124\uc815\ud558\uae30 <\/strong><\/h2>\n

\uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex Contact Center\uc5d0\uc11c\ub294 \uac1c\ubc29\ud615 API \ubc0f \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4\ub97c \ud1a0\ub300\ub85c \uac1c\ubc1c\ub418\uc5c8\uc73c\ubbc0\ub85c \uc644\uc804\ud55c \ub9de\ucda4\ud654\uac00 \uac00\ub2a5\ud55c \ucc28\uc138\ub300 AI, \ub370\uc774\ud130, \ubbf8\ub514\uc5b4, UI \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\uc81c \uc5d0\uc774\uc804\ud2b8\ub294 \ub370\uc2a4\ud06c\ud0d1\uc744 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \ub9de\ucda4 \uc124\uc815\ud558\uace0, \uc0c8\ub85c\uc6b4 \ubaa8\ub4c8\uc2dd \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc744 \ud1b5\ud574 \ud558\ub098\uc758 \ubcf4\uae30\uc5d0 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \ub610\ud55c \uc0c8\ub85c\uc6b4 \ub04c\uc5b4\uc11c \ub193\uae30 \ubc29\uc2dd\uc73c\ub85c \ud50c\ub85c\uc6b0 \uc81c\uc5b4 \ube4c\ub354\ub97c \ud3b8\ub9ac\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc220\uc5d0 \uc775\uc219\ud558\uc9c0 \uc54a\uc740 \uc77c\ubc18 \uc0ac\uc6a9\uc790\ub3c4 IT \ub9ac\uc18c\uc2a4\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uace0 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ubcc0\uacbd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c8\ub86d\uac8c \uac1c\uc120\ub41c \uc774 \ud50c\ub7ab\ud3fc\uc740 Salesforce, Zendesk, Microsoft Dynamics \uac19\uc740 \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud569\ud558\uc5ec \uc571 \ud1b5\ud569\uc744 \ud55c \ub2e8\uacc4 \ub354 \ubc1c\uc804\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubc1c\uc804\uc744 \ud1b5\ud574 \uc774\uc81c \uc5d0\uc774\uc804\ud2b8\ub294 \uc644\uc804\ud788 \ub9de\ucda4 \uc124\uc815 \uac00\ub2a5\ud558\uace0 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc73c\uba70, \ubc84\ud2bc \ud558\ub098\ub9cc \ud074\ub9ad\ud558\uba74 \ubaa8\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uace0\uac1d \uc11c\ube44\uc2a4 \uad00\uc810\uc5d0\uc11c \ubcf4\uba74 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \ud3c9\uac00\ud558\uace0 \ubd84\uc11d\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\uc640 \ub0b4\uc5ed \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\ub294 \uac83\uc740 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4 \ub0b4\uc5d0\uc11c \uc720\uc6a9\ud55c \uae30\ub2a5\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c Webex Contact Center\ub294 \ub77c\uc774\ube0c \ud1b5\ud654, \ucc44\ud305, \uac00\uc0c1 \uc0c1\ub2f4\uc6d0 \uc0c1\ud638 \uc791\uc6a9\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0 \uace0\uac1d \uad00\ub9ac\ub97c \uac1c\uc120\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc5d0\uc774\uc804\ud2b8\uac00 \ud6a8\uc728\uc131 \ubc0f \uc0dd\uc0b0\uc131\uc744 \uc120\uc81c\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n

\"\uace0\uac1d<\/a><\/p>\n

\uc9c4\uc815\ud55c \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud558\ub294 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \ub3c4\uc785 <\/strong><\/h2>\n

\uc704\uc5d0\uc11c \uc5b8\uae09\ud55c \uc2dc\uc2a4\ucf54 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc5d0\uc774\uc804\ud2b8 \uc911 94%\ub294 \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5 \ubc0f \ud611\uc5c5 \uae30\ub2a5\uc744 \ub2e8\uc77c \uc194\ub8e8\uc158\uc5d0 \ud1b5\ud569\ud558\ub294 \uac83\uc744 \uc911\uc694\ud558\uac8c \uc0dd\uac01\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc5d0\uc774\uc804\ud2b8\uac00 Webex Contact Center\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2e4\ub978 \ubd80\uc11c, \ub2e4\ub978 \uc9c1\uad70\uc758 \uc8fc\uc81c\ubcc4 \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\ub77d\ud560 \uc218 \uc788\uc73c\uba70 \uc774\ub294 \ubaa8\ub450 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd09\uc9c4\ud558\uace0 \ucd5c\uc801\ud654\ud558\uace0\uc790 \ud558\ub294 \uacf5\ud1b5\ub41c \ubaa9\ud45c\ub97c \uc2e4\ud604\ud558\uae30 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uba54\uc2dc\uc9d5, \ud1b5\ud654, \ubbf8\ud305\uc744 \uc704\ud55c Webex \ud611\uc5c5 \ud234\uacfc \uc804\ud654\uae30, \ud5e4\ub4dc\uc14b \uac19\uc740 \ub514\ubc14\uc774\uc2a4\uac00 \uacb0\ud569\ub418\ubbc0\ub85c \uc5d0\uc774\uc804\ud2b8\ub294 \ud48d\ubd80\ud558\uace0 \uacf5\ud1b5\ub41c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac16\uac8c \ub429\ub2c8\ub2e4. \uc870\uc9c1 \ubc0f \uad00\ub9ac\uc790\ub294 \ub2e8\uc77c \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc778 Webex Control Hub\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130, \ud611\uc5c5 \ud234, \uc0ac\uc6a9\uc790\ub97c \uc190\uc27d\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 Webex \uad00\ub9ac \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\ub294 \ud558\ub098\uc758 \uc911\uc559 \uc9d1\uc911\uc2dd \ud074\ub77c\uc6b0\ub4dc \uc571\uc744 \uc81c\uacf5\ud558\ub294 \ub2e8\uc77c \ucc3d \ubc29\uc2dd\uc758 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n

\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ubc88\uc5d0 \ud55c \ub2e8\uacc4\uc529 \ub9c8\uc2a4\ud130 <\/strong><\/h2>\n

\uc2dc\uc2a4\ucf54\uc758 \ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c\ub294 Webex \ud575\uc2ec \uac00\uce58 \uc911 \ud558\ub098\uc778 10\ubc30 \ub354 \ud5a5\uc0c1\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ucd5c\uc120\uc744 \ub2e4\ud569\ub2c8\ub2e4. \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc0c8\ub86d\uac8c \uc81c\uc791\ud55c \uc2e0\uaddc \ud50c\ub7ab\ud3fc\uc5d0\ub294 \ucd5c\uadfc \uc2dc\uc2a4\ucf54\uc640 \ud1b5\ud569\ub41c imimobile\uc758 \uae30\ub2a5\uc774 \uacb0\ud569\ub418\uc5b4 \uace0\uac1d\uc5d0 \ud3ec\uad04\uc801\uc778 CXaaS(Customer Experience as a Service) \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. CXaaS\uc758 \ubaa9\ud45c\ub294 \uc870\uc9c1\uc758 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc870\uc9c1\uc774 \uace0\uac1d \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub3d9\uc778\uc744 \uc774\ud574\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\uc640 \uc2e4\uc81c \uacbd\ud5d8 \uac04\uc758 \uaca9\ucc28\ub97c \ud574\uc18c\ud560 \ubc29\ubc95\uc744 \uc2e4\uc81c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc758 \uc5ec\uc815\uc740 \uacc4\uc18d\ub429\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ubc88\uc5d0 \ud55c \ub2e8\uacc4\uc529 \ud601\uc2e0\ud558\uace0 \uac1c\uc120\ud558\ub294 \ubc29\ubc95\uc744 \ucc3e\uae30 \uc704\ud574 \ucd5c\uc120\uc758 \ub178\ub825\uc744 \ub2e4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Webex Contact Center<\/a>\u00a0\ubc0f \uc774 \ud50c\ub7ab\ud3fc\uc758 \uae30\ub2a5\uacfc \uc774\uc810\uc744\u00a0\uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74 \uc1fc\ucf00\uc774\uc2a4 \ube0c\ub85c\uc288\uc5b4<\/a>\ub97c \uc77d\uac70\ub098,\u00a0\ub9de\ucda4\ud654\ub41c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ub370\ubaa8\ub97c \uc9c0\uae08<\/a> \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/p><\/blockquote>\n

\uc790\uc138\ud55c \uc815\ubcf4<\/strong><\/p>\n

\ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uace0\uc758 \uc5d0\uc774\uc804\ud2b8 \ub9cc\ub4e4\uae30<\/a> [\ube14\ub85c\uadf8<\/a>]<\/p>\n

\uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654<\/a>[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n

Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/a>[\ube14\ub85c\uadf8]<\/p>\n

Cisco + IMI \ubaa8\ubc14\uc77c\ub85c \ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604<\/a>\u00a0[\ube14\ub85c\uadf8]<\/p>\n

Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8]<\/p>\n

Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc644\uc804\ud788 \uc0c8\ub85c\uc6cc\uc9c4 Webex Contact Center \ud50c\ub7ab\ud3fc\uc774 \uc774\uc81c \uc601\uad6d\uc5d0\uc11c \uc81c\uacf5\ub41c\ub2e4\ub294 \uc18c\uc2dd\uc744 \uc804\ud574\ub4dc\ub9bd\ub2c8\ub2e4. \uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uc774\ub97c \ud1b5\ud574 \ub2f9\uc0ac\uc758 \uc194\ub8e8\uc158\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \ub2f9\uba74 \uacfc\uc81c\uc640 \uc2dc\uc7a5 \uc218\uc694\uc5d0 \ub300\uc751\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5435,"featured_media":20440,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[15112],"class_list":["post-21023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-workforce-management"],"acf":[],"yoast_head":"\n\uc0c8\ub86d\uac8c \uc804 \uc138\uacc4\ub85c \ubed7\uc5b4\uac00\ub294 Webex Contact Center | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/new-global-expansion-of-webex-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc0c8\ub86d\uac8c \uc804 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