{"id":373324,"date":"2021-08-30T15:34:07","date_gmt":"2021-08-30T22:34:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/"},"modified":"2021-08-30T15:34:07","modified_gmt":"2021-08-30T22:34:07","slug":"1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/","title":{"rendered":"1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud55c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0"},"content":{"rendered":"

2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 <\/span>“\ub274 \ub178\uba40”\uc774 \ucee8\ud0dd <\/span>\uc13c\ud130<\/span> \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 <\/span>\uc870\uc9c1\uc774 <\/span>\ud558\uc774\ube0c\ub9ac\ub4dc <\/span>\uadfc\ubb34\ub85c <\/span>\uc804\ud658\ud558\uba70<\/span>\uc5d0\uc774\uc804\ud2b8\uac00<\/span> <\/span>\ud601\uc2e0<\/span>\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc0dd\uc0b0\uc131<\/span>\uc744 \ud5a5\uc0c1\ud558\uace0<\/span> \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ubc29\ubc95\uc5d0 \uad00\ud55c \uc2e4\uc9c8\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0<\/span><\/span>\u00a0<\/span><\/em><\/p>\n

\ub274 \ub178\uba40 \uc2dc\ub300\uc758 \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0<\/h2>\n

\ub2e8\uae30 \ub77d\ub2e4\uc6b4, \uc7a5\uae30 \ub77d\ub2e4\uc6b4\uc740 “\ub274 \ub178\uba40”\ub85c, \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544\ub97c \ube44\ub86f\ud55c \uc804 \uc138\uacc4 \uacf3\uacf3\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ubcf5\ub418\ub294 \ub77d\ub2e4\uc6b4\uc73c\ub85c \uc778\ud55c \uc7ac\uc815\uc801 \uc190\ud574\uc640 \uc815\uc2e0 \uac74\uac15\uc5d0 \ub300\ud55c \ubd80\ub2f4\uc744 \ub108\ubb34\ub098 \uc798 \uc54c\uace0 \uc788\ub294 \uc800\ub97c \ube44\ub86f\ud55c \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544 \uc804 \uad6d\ubbfc, \uba5c\ubc84\ub978 \uc2dc\ubbfc\ub4e4\uc740 \uc9c0\uc5ed \uc0ac\ud68c\uc5d0 \uc0c8\ub85c\uc6b4 \ubcc0\uc774 \ubc14\uc774\ub7ec\uc2a4\uac00 \uacc4\uc18d \ud655\uc0b0\ub428\uc5d0 \ub530\ub77c \ucd5c\uadfc 6\ubc88\uc9f8 \ub77d\ub2e4\uc6b4(\uadf8\ub9ac\uace0 \uac00\uc7a5 \uc6b0\ub824\ub418\ub294 \uaca9\ub9ac \uae30\uac04)\uc5d0 \ub3cc\uc785\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc5ed\uc0ac\ub97c \uc0c8\ub85c \uc4f0\uace0 \uc624\ub7ab\ub3d9\uc548 \uc9c0\uc18d\ub418\uc5b4 \uc628 \ud2b8\ub80c\ub4dc\uc640 \ud328\ud134\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uba70 \ud655\uace0\ud558\uac8c \uc790\ub9ac \uc7a1\uc740 \uc2e0\ub150 \uccb4\uacc4\ub97c \uc2dc\ud5d8\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubd09\uc1c4\uc758 \uc2dc\ub300\uc5d0 \uc0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, \uc7a5\uae30\uac04 \uc9c0\uc18d\ub418\uc5b4 \uc628 \uc2dc\uc7a5 \ud2b8\ub80c\ub4dc\uc640 \ube44\uc988\ub2c8\uc2a4 \ub3d9\uc778\uc5d0 \ub300\ud55c \uc7ac\uac80\ud1a0\uc640 \uc7ac\uc815\ub9bd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. 2\ubd80 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988 \uc911 1\ubd80\uc5d0\uc11c\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uace0 ‘\uc5f0\uacb0\ub41c \uae30\uc220’\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uba70 \uc778\ub958\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uc601\ud5a5\uc744 \uace0\ucc30\ud558\uba74\uc11c \uc774\ub7ec\ud55c \ud2b8\ub80c\ub4dc\uc640 \uae30\ud0c0 \ud2b8\ub80c\ub4dc\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/p>\n

\ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 \uc2dc\ub300\uc758 \uc0ac\ub78c \uac04 \uc5f0\uacb0<\/strong><\/h2>\n

UC(Unified Communications) \ud658\uacbd\uc744 \uc608\ub85c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uac00\uc18d\ud654 \ub610\ub294 \ud601\uc2e0\uacfc \uac19\uc740 \ubcc0\ud654\ub294 \uc77c\ubc18\uc801\uc73c\ub85c UC \uc2dc\uc7a5 \uc9c4\ucd9c(\ud2b9\ud788 \ud074\ub77c\uc6b0\ub4dc \ud611\uc5c5)\uc744 \uac00\uc18d\ud654\ud558\uace0 \uae30\uc5c5\uc774 \ubab0\uc785\ud615 \ud1b5\ud569 \uae30\uc220\uc744 \ub3c4\uc785\ud558\ub3c4\ub85d \uc720\ub3c4\ud569\ub2c8\ub2e4. Gartner\uc758 \uc5f0\ub840 \uae00\ub85c\ubc8c CIO \uc124\ubb38\uc870\uc0ac<\/a>\uc5d0 \ub530\ub974\uba74 \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544 \uc870\uc9c1\uc758 54%\uac00 \uc791\ub144 \ud55c \ud574\uc640 \uc62c\ud574 \uc0c1\ubc18\uae30\uc5d0 \uac78\uccd0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \ud655\ub300\ud588\uace0 3\ubd84\uc758 2\uac00 2021\ub144\uc5d0\ub294 \ud22c\uc790\uac00 \ub354\uc6b1 \ud655\ub300\ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e41<\/sup>. \ud558\uc9c0\ub9cc \uc9c0\uae08\uc740 \uac89\uc73c\ub85c \ub4dc\ub7ec\ub098\ub294 \ud604\uc0c1\ubcf4\ub2e4 \ub2e4\ub978 \uc8fc\uc694 \uc694\uc778\uc744 \uc0b4\ud3b4\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4. \uaca9\ub9ac\uc640 \uac19\uc740 \uc228\uaca8\uc9c4 \ub3d9\uc778\uacfc \uc0ac\ub78c \uac04 \uc5f0\uacb0 \ubc0f \ucc38\uc5ec \uc99d\ub300\uc5d0 \ub300\ud55c \uc5c4\uccad\ub09c \uc218\uc694\ub85c \uc778\ud574 \ub2e4\uc591\ud55c \uc0b0\uc5c5\uacfc \uc2dc\uc7a5\uc774 \uc804\uccb4\uc801\uc73c\ub85c \uac1c\ud3b8\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ud658\uacbd\uc73c\ub85c \ub300\uccb4\ub41c \uc138\uc0c1\uacfc \uc138\uacc4\uc801\uc778 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ud63c\ub780\uc5d0 \ube60\uc9c4 \uc138\uacc4\uc5d0\uc11c\ub294 \uc0ac\ub78c \uac04 \uc5f0\uacb0\uc774 \ud53c\uc0c1\uc801\uc778 \uac83\uc774 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \ub610\ud55c \uc804 \uc138\uacc4\uc640 \ubaa8\ub4e0 \uc0b0\uc5c5\uc5d0 \uac78\uce5c WFH(Work-From-Home) \uc2dc\ub098\ub9ac\uc624\uac00 \ube60\ub974\uace0 \uac11\uc791\uc2a4\ub7fd\uac8c \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uc5f0\uacb0\uc5d0 \ub300\ud55c \uc218\uc694\uc640 \ucc38\uc5ec \ubc0f \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \uae09\uc99d\uc774 \uc5b4\ub290 \ub54c\ubcf4\ub2e4\ub3c4 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\uac00 \uc5f4\ub9ac\uace0 \uc6d0\uaca9 \uadfc\ubb34\ub85c \uac11\uc791\uc2a4\ub7fd\uac8c \uc804\ud658\ub418\uba74\uc11c \uc5f0\uacb0\uc5d0 \ub300\ud55c \ud544\uc694\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \ud604\uc0c1 \uc720\uc9c0\uc640 \uc131\uc7a5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud560 \ubfd0 \uc544\ub2c8\ub77c \uc778\uac04\uc801\uc778 \uad00\uc810\uc5d0\uc11c\ub3c4 \uadfc\ubb34\uc790\uc758 \uc6f0\ube59\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub9e4\uc6b0 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.<\/p>\n

\ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub97c \uc704\ud55c \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 <\/strong><\/h2>\n

\ud2b9\ud788, \ucee8\ud0dd \uc13c\ud130 \ud658\uacbd\uc5d0\uc11c\ub294 \uc5f0\uacb0\uacfc \ucc38\uc5ec\ub97c \uac15\ud654\ud558\ub294 \uac83\uc774 \ub354\uc6b1 \uc911\uc694\ud569\ub2c8\ub2e4. \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131\uc774 \ud06c\uac8c \ud5a5\uc0c1\ub418\uace0, \uc5d0\uc774\uc804\ud2b8\uac00 \ub9e4\uc77c \uacaa\ub294 \ub2e4\uc591\ud55c \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uba70(AI\uc640 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc5c5\ubb34 \uac04\uc18c\ud654), \uc6f0\ube59\uacfc \uc9c1\uc6d0 \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uba3c\uc800 \uc911\ub300\ud55c \uc2dc\uc7a5\uc758 \ubcc0\ud654\uc640 \uc5f0\uacb0(\uacfc \ub192\uc740 \ucc38\uc5ec\ub3c4)\uc744 \uc720\uc9c0\ud558\ub294 \uac83\uc758 \uc911\uc694\uc131\uc744 \uba85\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ucd5c\uadfc \ud1b5\uacc4 \uc790\ub8cc\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 Roy Morgan<\/a>\uc5d0 \ub530\ub974\uba74 \uacbd\uc81c\uc801 \ub77d\ub2e4\uc6b4\uc774 \ud55c\ucc3d\uc774\uc5c8\ub358 \uae30\uac04\uc5d0 430\ub9cc \uba85(\uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544 \ub178\ub3d9 \uc778\ub825\uc758 32%)\uc774 \uc7ac\ud0dd \uadfc\ubb34\ub97c \ud588\uc2b5\ub2c8\ub2e4.2<\/sup> \uadf8\ub9ac\uace0 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 \ubaa8\ub378\uc774 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\uc5c8\uc2b5\ub2c8\ub2e4. McKinsey Global Institute \ubcf4\uace0\uc11c<\/a>\uc5d0 \ub530\ub974\uba74, \ud32c\ub370\ubbf9 \uc774\ud6c4\uc5d0\ub3c4 \ud558\uc774\ube0c\ub9ac\ub4dc \uc6d0\uaca9 \uadfc\ubb34 \ubaa8\ub378\uc774 \uc9c0\uc18d\ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. McKinsey \ubcf4\uace0\uc11c\uc5d0\uc11c\ub294 \ub178\ub3d9 \uc778\uad6c\uc758 20% \uc774\uc0c1\uc774 \uc77c\uc8fc\uc77c \uc911 3~5\uc77c\uc744 \uc6d0\uaca9\uc73c\ub85c \uadfc\ubb34\ud558\ub294 \uc0c1\ud0dc\uc5d0\uc11c \uc0ac\ubb34\uc2e4\uc5d0\uc11c \uadfc\ubb34\ud558\ub294 \uac83\uacfc \uac19\uc740 \uc0dd\uc0b0\uc131\uc744 \ub2ec\uc131\ud558\uace0 \uc788\ub2e4\uace0 \ucd94\uc815\ud569\ub2c8\ub2e4.3<\/sup> \ub610\ud55c \ucd5c\uadfc Accenture<\/a> \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \uc124\ubb38\uc870\uc0ac\uc5d0 \uc751\ub2f5\ud55c 9,326\uba85 \uc911 83%\uac00 \uadfc\ubb34 \uc2dc\uac04 \uc911 25% \uc774\uc0c1\uc744 \uc6d0\uaca9\uc73c\ub85c \uadfc\ubb34\ud558\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \ubaa8\ub378\uc744 \uc120\ud638\ud55c\ub2e4\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.4<\/sup><\/p>\n

\uc18c\uc18d\uac10 \uac15\ud654\u00a0\u00a0<\/strong><\/h2>\n

\uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc774\ub7ec\ud55c \ud1b5\uacc4\ub97c \ubcf4\uba74, \uace0\uc6a9\uc8fc\ub4e4\uc774 \ub514\uc9c0\ud138 \uc720\ubaa9\ubbfc\ubd80\ud130 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc790\ub098 \uc5b4\ub514\uc11c\ub098 \uc77c\ud560 \uc218 \uc788\ub294 \ud604\ub300\uc801\uc778 \uc778\ub825\uae4c\uc9c0, \uc624\ub298\ub0a0 \uc6d0\uaca9 \uadfc\ubb34\uc790\ub4e4\uc5d0\uac8c \ud65c\ubc1c\ud55c \uc758\uc0ac\uc18c\ud1b5\uacfc \ub192\uc740 \ucc38\uc5ec\uc728\uc5d0 \ud544\uc694\ud55c \uae30\uc220\uacfc \ud611\uc5c5 \ub3c4\uad6c, \uadf8\ub9ac\uace0 \ub354 \ud070 \uc18c\uc18d\uac10\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc870\uc9c1\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ud544\uc218\uc801\uc778 \uc5d0\uc774\uc804\ud2b8\ub294 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uc790\uc0b0\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc2ac\ud504\uac8c\ub3c4, \ubc18\ubcf5\ub418\ub294 \ub77d\ub2e4\uc6b4 \uc870\uce58\ub85c \uc778\ud574 \ub9ce\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \uc815\uc2e0 \uac74\uac15 \ubb38\uc81c, \uac11\uc791\uc2a4\ub7ec\uc6b4 \ud53c\ub85c\uc640 \ubc88\uc544\uc6c3 \uc99d\uc0c1, \uac1c\uc778 \uc548\uc804\uc5d0 \ub300\ud55c \uc6b0\ub824, \ube60\ub978 \uc778\ub825 \uac10\uc18c\ub85c \uc778\ud574 \ub192\uc544\uc9c4 \uc2a4\ud2b8\ub808\uc2a4\ub97c \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc640 \ub3d9\uc2dc\uc5d0, \ub9ce\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc99d\uac00\ud55c \uc804\ud654 \ubb38\uc758\uc5d0 \uc751\ub300\ud574\uc57c \ud558\uae30 \ub54c\ubb38\uc5d0 \uc2a4\ud2b8\ub808\uc2a4\uac00 \ub354\uc6b1 \uc99d\uac00\ud569\ub2c8\ub2e4. \ub2e4\ud589\uc2a4\ub7fd\uac8c\ub3c4 \uc624\ub298\ub0a0\uc758 \ucca8\ub2e8 \uae30\uc220\uacfc \ud611\uc5c5 \ub3c4\uad6c \ub355\ubd84\uc5d0 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \uc804\ud654 \ubb38\uc758\uc5d0 \uc751\ub300\ud558\uace0 \uc0c8\ub85c\uc6b4 \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \uc6d0\uaca9 \uadfc\ubb34 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud560 \uc218 \uc788\uac8c \ub418\uc5b4 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud558\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc77c\ud558\uba74\uc11c \ub3d9\ub8cc, \ud074\ub77c\uc774\uc5b8\ud2b8, \uace0\uac1d, \uac00\uc871\ub4e4\uacfc\uc758 \uc5f0\uacb0\uc744 \uc720\uc9c0\ud558\uace0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uadfc\ubb34\uc790\ub4e4\uc740 Webex<\/a>\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\ubb34\uc2e4\uc5d0\uc11c, \uc6d0\uaca9 \uadfc\ubb34 \uc2dc \ub610\ub294 \uc774\ub3d9 \uc911\uc5d0\ub3c4 \ud1b5\ud654, \ubbf8\ud305, \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc548\uc804\ud55c \uc5f0\uacb0 \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ud300 \uac04 \uc758\uc0ac\uc18c\ud1b5\uc774 \uac15\ud654\ub418\uace0, \uadfc\ubb34\uc790\ub4e4\uc740 \ub354\uc6b1 \ud3ed\ub113\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ucda9\ubd84\ud55c \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \ud55c \ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc9c1\uc6d0\ub4e4, \ud2b9\ud788 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uac00 Webex<\/a>\ub97c \ud1b5\ud574 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300\uc5d0 \uc131\uc7a5\ud560 \uc218 \uc788\ub294 \ud55c \uac00\uc9c0 \uc608\uc2dc\uc77c \ubfd0\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774 \uc8fc\uc81c\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uae30 \uc704\ud574 2\ubd80(\uace7 \uac8c\uc2dc \uc608\uc815)\uc5d0\uc11c\ub294 \ucee8\ud0dd \uc13c\ud130 \ub9ac\ub354\ub4e4\uc774 Webex\ub97c \ud65c\uc6a9\ud558\uc5ec \uae30\uc220\uacfc \ud601\uc2e0\uc744 \ud1b5\ud574 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\ub97c \uad6c\ud604\ud558\ub294 \ubc29\ubc95\uc5d0 \uad00\ud574 \ub354\uc6b1 \uc2ec\uce35\uc801\uc73c\ub85c \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc774\ube0c\ub9ac\ub4dc <\/span>\uadfc\ubb34\uc758 <\/span>\uc2dc\ub300\uc5d0<\/span>Webex\ub97c <\/span>\ud1b5\ud574<\/span> \ud300 <\/span>\ud611\uc5c5\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740<\/span> <\/span>\uc5ec\uae30\uc11c<\/span><\/span> <\/span> \ub354 \ub9ce\uc740 \uc0dd\uac01\uc744 <\/span>\ubd88\ub7ec\uc77c\uc73c\ud0a4\ub294 <\/span><\/span>\ube14\ub85c\uadf8<\/span><\/span><\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.\u00a0<\/span><\/span>\u00a0<\/span><\/p><\/blockquote>\n

\ucd9c\ucc98:<\/strong><\/p>\n

    \n
  1. Gartner\uc758 \uc5f0\ub840 \uae00\ub85c\ubc8c CIO \uc124\ubb38\uc870\uc0ac<\/a><\/li>\n
  2. Roy Morgan<\/a>: \uc624\uc2a4\ud2b8\ub808\uc77c\ub9ac\uc544 \ub178\ub3d9 \uc778\ub825\uc758 \uc57d 3\ubd84\uc758 1\uc774 \u2018#WFH\u2019 \uadfc\ubb34<\/u><\/li>\n
  3. McKinsey Global Institute Report 2020<\/a><\/li>\n
  4. Accenture<\/a>: \ubbf8\ub798\uc758 \uc9c1\uc7a5: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34 \ubaa8\ub378 <\/u><\/li>\n<\/ol>\n

    \uc790\uc138\ud55c \uc815\ubcf4<\/strong> \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uace0\uc758 \uc5d0\uc774\uc804\ud2b8 \ub9cc\ub4e4\uae30<\/a> [\ube14\ub85c\uadf8<\/a>] \uace0\uac1d \uc2dc\ub300\uc758 \ucee8\ud0dd \uc13c\ud130 \ud601\uc2e0<\/a> [\ube14\ub85c\uadf8<\/a>] \uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654<\/a> [\uc6e8\ube44\ub098 \ub179\ud654\ubd84] Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/a> [\ube14\ub85c\uadf8] Cisco + IMImobile\ub85c \ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604<\/a>\u00a0[\ube14\ub85c\uadf8] Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8] Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]\uc9c0\uae08 \ubc14\ub85c \ub9de\ucda4\ud615 \ub370\ubaa8 \uc2dc\uc791\ud558\uae30<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 “\ub274 \ub178\uba40”\uc774 \ucee8\ud0dd \uc13c\ud130 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 \uc870\uc9c1\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\ub85c \uc804\ud658\ud558\uba70\uc5d0\uc774\uc804\ud2b8\uac00 \ud601\uc2e0\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc0dd\uc0b0\uc131\uc744 […]<\/p>\n","protected":false},"author":5426,"featured_media":21135,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[12074],"class_list":["post-373324","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-12074"],"acf":[],"yoast_head":"\n1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud55c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/part-1-webex-enables-contact-center-agents-to-thrive-in-the-era-of-hybrid-work\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud55c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 “\ub274 \ub178\uba40”\uc774 \ucee8\ud0dd \uc13c\ud130 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 \uc870\uc9c1\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\ub85c \uc804\ud658\ud558\uba70\uc5d0\uc774\uc804\ud2b8\uac00 \ud601\uc2e0\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc0dd\uc0b0\uc131\uc744 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/part-1-webex-enables-contact-center-agents-to-thrive-in-the-era-of-hybrid-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-08-30T22:34:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/08\/APJC-Contact-Center.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jamie Romanin\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jamie Romanin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/part-1-webex-enables-contact-center-agents-to-thrive-in-the-era-of-hybrid-work\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/part-1-webex-enables-contact-center-agents-to-thrive-in-the-era-of-hybrid-work\\\/\"},\"author\":{\"name\":\"Jamie Romanin\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/a7aae8ebde3ab9e5ec5728f81fd1bb0d\"},\"headline\":\"1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud55c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 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