{"id":373996,"date":"2021-09-21T12:32:09","date_gmt":"2021-09-21T19:32:09","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%b4-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/"},"modified":"2021-09-21T12:32:09","modified_gmt":"2021-09-21T19:32:09","slug":"2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%b4-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-stories\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%b4-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/","title":{"rendered":"2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0"},"content":{"rendered":"<p><em>2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 <a href=\"https:\/\/blog.webex.com\/author\/jromanin\/\">Jamie Romanin \uc528<\/a>\uac00 &#8220;\ub274 \ub178\uba40&#8221;\uc774 \ucee8\ud0dd \uc13c\ud130 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 \uc870\uc9c1\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\ub85c \uc804\ud658\ud558\uba70\uc5d0\uc774\uc804\ud2b8\uac00\ud601\uc2e0\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ubc29\ubc95\uc5d0 \uad00\ud55c \uc2e4\uc9c8\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0\u00a0<\/em><\/p>\n<h2>\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc640 \ucee8\ud0dd \uc13c\ud130 \ub9ac\ub354\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300<\/h2>\n<p>\ub098\ubb34\ub85c \uac00\ub4dd\ud55c \uba5c\ubc84\ub978 \uad50\uc678 \uc9c0\uc5ed\uc758 \uc800\ub97c \ube44\ub86f\ud55c \uc218\ubc31\ub9cc \uba85\uc758 \ud638\uc8fc \uad6d\ubbfc\uc774\u00a0\uac01\uc790\uc758 \ubc29\uc5d0\uc11c \uc0dd\ud65c\ud558\uba70 \uc77c\ud558\uace0 \uc788\ub294 \uc9c0\uae08, \ud32c\ub370\ubbf9, \uc0c8\ub85c\uc6b4 \uadfc\ubb34 \ud615\ud0dc, \uadfc\ubb34 \ud658\uacbd\uc758 \uc601\uad6c\uc801\uc778 \ubcc0\ud654\uc5d0 \ub300\ud574 \uace0\ubbfc\ud574 \ubd10\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\ub294 \uc5ed\uc0ac\uc5d0 \uc5c6\ub358 \uc0c8\ub85c\uc6b4 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300\uc5d0 \uc0b4\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ubc31\ub9cc \uba85\uc774 \uc6d0\uaca9 \uadfc\ubb34 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\ub85c \uc804\ud658\ud588\uace0, \uc804 \uc138\uacc4 \uc0b6\uc758 \ubaa8\uc2b5\uc774 \uadfc\ubcf8\uc801\uc73c\ub85c \ubcc0\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubd84\uba85\ud788 \uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \uadfc\ubb34\uc758 \uc2dc\ub300\ub85c \uc9c4\uc785\ud558\uba74\uc11c \uc801\uc808\ud55c \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 \uac83\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300\uc5d0\ub294 \uc0ac\ub78c\ub4e4\uc774 \uc548\uc804\ud558\uace0 \uc2a4\ub9c8\ud2b8\ud55c \ud611\uc5c5 \uae30\uc220\uc5d0 \uc5f0\uacb0\ud558\uace0 \ucc38\uc5ec\ud574\uc57c \ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc740 \uc790\uba85\ud569\ub2c8\ub2e4.<\/p>\n<p><span data-preserver-spaces=\"true\">\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988 2\ubd80\uc5d0 \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4.\u00a0<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">1\ubd80<\/span><\/a><span data-preserver-spaces=\"true\">\u00a0\uc5d0 \uc774\uc5b4 \ucee8\ud0dd \uc13c\ud130 \ub9ac\ub354\ub4e4\uc774 Webex\ub97c \ud65c\uc6a9\ud558\uc5ec \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\ub97c \uad6c\ud604\ud558\ub294 \ubc29\ubc95\uc5d0 \uad00\ud574 \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h2><strong>\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc5d0 Webex\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/strong><\/h2>\n<p>\ud604\uc2e4\uc801\uc73c\ub85c \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ub77c\uc774\ud504\uc2a4\ud0c0\uc77c\uc5d0\uc11c\ub294 \uc120\ud0dd\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. Webex\uc5d0\uc11c\ub294 \uc0ac\ub78c\ub4e4\uc774 \uadfc\ubb34 \uc704\uce58\uac00 \uc544\ub2cc \uc5c5\ubb34\ub97c \uc911\uc2ec\uc73c\ub85c \ud55c \ud658\uacbd\uc5d0\uc11c \uc6d0\ud558\ub294 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\ub294 \ud300 \uc5c5\ubb34 \ubc29\uc2dd\uc5d0 \uac00\uc7a5 \uc801\ud569\ud558\uac8c \uc870\uc815\ud558\uace0, \ubaa8\ub450\uac00 \ucc38\uc5ec\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uad6c\ud604\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><span data-preserver-spaces=\"true\">\ubcf4\ub2e4 \ub354 \uc9c1\uad00\uc801\uc778 \ud234\ub85c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc5c5\ubb34\ub97c \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d \ucc38\uc5ec\uc5d0 \uad00\ud55c \ud611\uc5c5\uc744 \uc704\ud55c \uba54\uc2dc\uc9d5, \ubbf8\ud305, \ud1b5\ud654 \ud234\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\uc640 \ud574\ub2f9 \uc0ac\uc548\uc758 \uc804\ubb38\uac00\uac00 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \ud234\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\uadf8\ub9ac\uace0 \uc774\uc81c \uc5d0\uc774\uc804\ud2b8\ub294 \uae30\uc220\uc758 \ub3c4\uc6c0\uc73c\ub85c \ub2e4\uc74c\uacfc \uac19\uc740 \ud575\uc2ec \ubd84\uc57c\uc5d0\uc11c \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1(\uc5c5\ubb34 \ubd80\ub2f4 \uc644\ud654)\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">\ub2e4\uc218\uc758 \ub300\uc2dc\ubcf4\ub4dc \uad00\ub9ac<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\ubc31 \uc624\ud53c\uc2a4 \uc804\ubb38\uac00\uc640 \uc18c\ud1b5<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\uc774\uc804 \ucc44\ud305 \uad00\ub828 \uc815\ud655\ud55c \uc815\ubcf4 \ud30c\uc545<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\uc2e4\uc801 KPI \uc900\uc218<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\uba87 \ucd08\ub9cc\uc5d0 \uc815\ubcf4 \ucc3e\uae30<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\ud574\ub2f9 \uace0\uac1d\uc758 \ub2e8\uc77c \ubdf0 \uc81c\uacf5<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">\uc774\ub7ec\ud55c \uae30\ub2a5\ub9cc\uc73c\ub85c\ub3c4 \uc774 \ucca8\ub2e8 \uae30\uc220\uc774 \uc2e4\uc6a9\uc801\uc774\uba70 \uc624\ub298\ub0a0 \uc5d0\uc774\uc804\ud2b8\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\ud558\uace0 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc21c\uc218\ud55c \uae30\uc220\uc801 \uad00\uc810\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub354\uc6b1\ub354 \ud3ec\uad04\uc801\uc73c\ub85c \uad00\ub9ac\ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<h2>\uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc704\ud55c\u00a0 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 5\uac00\uc9c0 \ud544\uc218 \uc694\uc18c<\/h2>\n<p><a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a>\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ud2b9\uc131\uc744 \ud1b5\ud574 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 5\uac00\uc9c0 \ud544\uc218 \uc694\uc18c\ub97c \uc9c0\uc6d0\ud558\uba70 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud48d\ubd80\ud558\uac8c \ud574\uc90d\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc720\uc5f0\uc131(\ubaa8\ub4e0 \uadfc\ubb34 \ud615\ud0dc, \uc5ed\ud560 \ub610\ub294 \ud658\uacbd\uc5d0 \uc801\ud569\ud558\ub3c4\ub85d \uc870\uc815 \uac00\ub2a5)<\/li>\n<li>\ud3ec\uc6a9\uc131(\ubaa8\ub450\uc5d0\uac8c \ub3d9\ub4f1\ud55c \uacbd\ud5d8)<\/li>\n<li>\uc801\uadf9\uc801\uc778 \uc9c0\uc6d0(\uc548\uc804, \uacf5\uac10, \uc6f0\ube59\uc5d0 \uc8fc\ub825)<\/li>\n<li>\ubcf4\uc548(\uc124\uacc4 \ub2e8\uacc4\uc5d0\uc11c \ubcf4\uc548 \uc801\uc6a9, \uae30\ubcf8\uc801\uc73c\ub85c \ube44\uacf5\uac1c)<\/li>\n<li>\uad00\ub9ac\ud615(\ucd5c\uc2e0 \uc778\ud504\ub77c, \uc6d0\ud65c\ud55c \uad00\ub9ac)<\/li>\n<\/ul>\n<p>\uacb0\uad6d\uc5d0\ub294 \uc5f0\uacb0 \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud558\ub294 \uac83\uc774 \ud575\uc2ec\uc774\uba70, \uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4\ub294 \uc644\uc804\ud788 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uc5ec\ub7ec \uc2dc\uac04\ub300, \ubd80\ubb38, \uc9c0\uc5ed\uc5d0 \uac78\uccd0 \ub2e4\uc591\ud55c \ucc38\uc5ec\uc790\uc640 \uc5f0\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4. \ucd5c\uadfc UC \uae30\uc220\uc758 \ubc1c\uc804 \ub355\ubd84\uc5d0 \uc774\ub7ec\ud55c \uc5f0\uacb0\uc774 \uac00\ub2a5\ud574\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud55c\ud3b8, \ucee8\ud0dd \uc13c\ud130 \ud658\uacbd\uc5d0\uc11c\ub294 \ucd5c\uc2e0 \uae30\uc220\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\uac00 &#8216;\uc288\ud37c \uc5d0\uc774\uc804\ud2b8&#8217;\ub85c \ubcc0\ubaa8\ud558\uc5ec \uc9c0\ub2a5\ud615 \ub370\uc774\ud130\uc640 \ubab0\uc785\ud615 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ub2f9\uba74 \uacfc\uc81c\ub97c \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uace0 \uc5f0\uacb0\uc131\uc744 \ub192\uc774\uba70, \uc758\ubbf8 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac1c\uc120\ub41c UC \uae30\uc220\uc740 \uae08\uc735, \uc18c\ub9e4, \uad50\uc721, \uc758\ub8cc, \uc815\ubd80, \uc2dc, \uae30\uc220\uc744 \ud3ec\ud568\ud55c \ub2e4\uc591\ud55c \uc2dc\uc7a5 \ubd80\ubb38\uc5d0 \uac78\uccd0 \uadfc\ubb34\uc790 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\uace0 \uc788\uc9c0\ub9cc, \uc5ec\uc804\ud788 \uc624\ub298\ub0a0 \uc131\uc7a5\ud558\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ud658\uacbd\uc5d0 \ub3d9\ub825\uc744 \uc81c\uacf5\ud558\ub294 \ub610 \ub2e4\ub978 \uac15\ub825\ud55c \uc774\uc810\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<h2><strong>\ud3ec\uc6a9\uc801\uc778 \ud611\uc5c5 \uae30\uc220\uc758\u00a0\uc5ed\uc0ac\uc801\uc778 \uc21c\uac04<\/strong><\/h2>\n<p>\uac8c\ub2e4\uac00 \uc774\ub7ec\ud55c \ud3ec\uc6a9\uc131\uc744 \uac16\ucd98 \ud611\uc5c5 \uae30\uc220\uc740 \uc5ed\uc0ac\uc0c1 \uac00\uc7a5 \uacb0\uc815\uc801\uc778 \uc2dc\uae30\uc5d0 \uc2e0\uc18d\ud558\uac8c \ub3c4\uc785\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/\">Voicea<\/a>(AI), <a href=\"https:\/\/www.webex.com\/experience-management.html\">Cloudcherry<\/a>(\uacbd\ud5d8 \uad00\ub9ac \ubc0f \ubd84\uc11d), <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\"><strong>imi<\/strong>mobile<\/a>(\uc634\ub2c8\ucc44\ub110 \uc0c1\ud638 \uc791\uc6a9)\uc744 \ube44\ub86f\ud55c \uace0\uac1d \uacbd\ud5d8 \ud658\uacbd\uc5d0 \ub300\ud55c <a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a>\uc758 \ud22c\uc790\ub97c \ubc14\ud0d5\uc73c\ub85c, <a href=\"https:\/\/www.webex.com\/home3.html?at=6490-c\">Webex<\/a>\ub294 \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec\u00a0\ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\u00a0\ub77c\uc774\ud504\uc0ac\uc774\ud074\u00a0\uc804\uccb4\uc5d0 \uac78\uccd0\u00a0\uae30\ubd84 \uc88b\uc740\u00a0\uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\ud569\ub41c Webex Calling\ubd80\ud130 \uc0ac\uc6a9\uc790 \uc9c0\uc815\uc774 \uac00\ub2a5\ud558\uace0 \uc704\uc82f\ud654\ub41c \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1, \uc720\uc5f0\uc131 \ud5a5\uc0c1\uc744 \uc704\ud55c \uacf5\uac1c API\uc5d0 Webex Control Hub \ud1b5\ud569\uae4c\uc9c0, \uc218\ub9ce\uc740 \ud601\uc2e0\uc774 \uc774\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ud601\uc2e0\uacfc \ub2e4\ub978 \uae30\uc220 \ubc1c\uc804\uc744 \ud1b5\ud574 \uc54c \uc218 \uc788\ub294 \ub354\uc6b1 \uc911\uc694\ud55c \uac83\uc740 \uc774\ub7ec\ud55c \ud615\ud0dc\uc758 \ud5a5\uc0c1\ub41c \uae30\uc220\uc5d0 \ub300\ud55c \uc2e4\uc9c8\uc801\uc778 \uc218\uc694\uac00 \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70 \uae30\uc5c5\uc740 \uc870\uc9c1\uc744 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \ubbf8\ub798\uc5d0 \ube60\ub974\uac8c \ub300\ube44\ud574\uc57c \ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc800 \ub610\ud55c \uc6d0\uaca9 \uadfc\ubb34\uc790\ub85c\uc11c, \uc774\ub7ec\ud55c \ud601\uc2e0\uacfc \uae30\ud0c0 \ud611\uc5c5 \ud234\uc744 \ud3b8\ub9ac\ud558\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub2e4\ub294 \uc0ac\uc2e4 \ub355\ubd84\uc5d0 \uc548\uc2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 18\uac1c\uc6d4 \ub3d9\uc548\uc758 \uacbd\ud5d8\uc744 \ud1b5\ud574 \ubc30\uc6b4 \uac83\uc740 \uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591 \uc9c0\uc5ed\uc744 \ube44\ub86f\ud55c \uc804 \uc138\uacc4\uc758 \uc9c0\uc2dd \uadfc\ub85c\uc790\ub4e4\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc801\uadf9\uc801\uc73c\ub85c \ud611\uc5c5 \ud234\uc744 \ub3c4\uc785\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uc778\uac04\uc740 \ub3d9\ub8cc, \uac00\uc871, \uce5c\uad6c\ub4e4\uacfc\uc758 \uc5f0\uacb0\uc744 \uac08\ub9dd\ud558\uace0 \uc801\ud569\ud55c \ud234\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uc2dc\ub300\ub97c \uc5f4\uc5b4 \uac08 \uc900\ube44\uac00 \ub418\uc5b4 \uc788\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p><em><\/em><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\">Webex Contact Center<\/a><em>\u00a0\ubc0f \uc774 \ud50c\ub7ab\ud3fc\uc758 \uae30\ub2a5\uacfc \uc774\uc810\uc744 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74\u00a0<\/em><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\uc1fc\ucf00\uc774\uc2a4 \ube0c\ub85c\uc288\uc5b4<\/a><em>\ub97c \uc77d\uac70\ub098,\u00a0\ub9de\ucda4\ud654\ub41c\u00a0<\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ub370\ubaa8\ub97c \uc9c0\uae08 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/a><\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\">1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300\uc5d0 \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \uc9c0\uc6d0\ud558\ub294 Webex<\/a> [\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uace0\uc758 \uc5d0\uc774\uc804\ud2b8 \uc591\uc131<\/a> [\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\">\uace0\uac1d \uc2dc\ub300\uc758 \ucee8\ud0dd \uc13c\ud130 \ud601\uc2e0<\/a> [\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\"> \uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654<\/a> [\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\"> Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/a> [\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"http:\/\/www.roymorgan.com\/findings\/8451-roy-morgan-working-from-home-june-2020-202006290638\"> Cisco + IMImobile\ub85c \ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604<\/a>\u00a0[\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8]<\/p>\n<p> <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\uc9c0\uae08 \ubc14\ub85c \ub9de\ucda4\ud615 \ub370\ubaa8 \uc2dc\uc791\ud558\uae30<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 Jamie Romanin \uc528\uac00 &#8220;\ub274 \ub178\uba40&#8221;\uc774 \ucee8\ud0dd \uc13c\ud130 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 \uc870\uc9c1\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\ub85c \uc804\ud658\ud558\uba70\uc5d0\uc774\uc804\ud2b8\uac00\ud601\uc2e0\uc801\uc778 [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":373465,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1506,1782],"tags":[4278],"class_list":["post-373996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-ko","category-1782","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-stories\/part-2-webex-enables-contact-center-agents-to-thrive-in-the-era-of-hybrid-work\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294 Jamie Romanin \uc528\uac00 &#8220;\ub274 \ub178\uba40&#8221;\uc774 \ucee8\ud0dd \uc13c\ud130 \uc0b0\uc5c5\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc54c\uc544\ubcf4\uace0 \uc870\uc9c1\uc774 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