{"id":380221,"date":"2021-10-27T17:00:00","date_gmt":"2021-10-28T00:00:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/t-mobile%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%eb%a5%bc-%ed%86%b5%ed%95%b4-%ed%83%81%ec%9b%94%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/"},"modified":"2021-10-27T17:00:00","modified_gmt":"2021-10-28T00:00:00","slug":"t-mobile%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%eb%a5%bc-%ed%86%b5%ed%95%b4-%ed%83%81%ec%9b%94%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-stories-ko\/t-mobile%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%eb%a5%bc-%ed%86%b5%ed%95%b4-%ed%83%81%ec%9b%94%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/","title":{"rendered":"T-Mobile\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub97c \ud1b5\ud574 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95"},"content":{"rendered":"<p>T-Mobile\uc5d0\uc11c\ub294 \uace0\uac1d\uc5d0\uac8c \uc57d\uc18d\uc744 \ud588\uc2b5\ub2c8\ub2e4. \ubc14\ub85c, \uace0\uac1d\uacfc\uc758 \uccab \ud1b5\ud654\uc5d0\uc11c \ubb38\uc81c\ub97c \uc989\uac01\uc801\uc73c\ub85c \ud574\uacb0\ud558\uaca0\ub2e4\ub294 \uc57d\uc18d\uc785\ub2c8\ub2e4.<\/p>\n<p>\ubbf8\uad6d\uc758 \ub300\ud45c\uc801\uc778 \ubb34\uc120 \ud1b5\uc2e0\uc0ac \uc911 \ud558\ub098\uc778 T-Mobile\uc740 \uc774 \uc57d\uc18d\uc744 \uc9c0\ud0a4\ub294 \uac83\uc774 \uc808\ub300\uc801\uc73c\ub85c \uc911\uc694\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc54c\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc218\ubc31\ub9cc \uba85\uc774 T-Mobile\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc18c\uc911\ud55c \uc0ac\ub78c\ub4e4\uacfc \uc18c\ud1b5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uce5c \uace0\uac1d \uc9c0\uc6d0 \uad00\ub9ac\uc640 \ube44\uc77c\uad00\uc801\uc778 \ud1b5\ud654 \ub77c\uc6b0\ud305\uc758 \ubb38\uc81c\ub85c \uc778\ud574, T-Mobile \ud300\uc5d0\uc11c\ub294 \uc6d0\ud558\ub294 \ub9cc\ud07c \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc5c8\uc2b5\ub2c8\ub2e4. 2020\ub144 \uc6d0\uaca9 \uadfc\ubb34\ub85c \uc804\ud658\ub418\uba74\uc11c, T-Mobile \uace0\uac1d \uc9c0\uc6d0 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \ub354\uc6b1 \ub9ce\uc740 \ubb38\uc81c\uc5d0 \uc9c1\uba74\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>T-Mobile\uc740 \uacbd\uc7c1\uc774 \uce58\uc5f4\ud55c \uc2dc\uc7a5\uc5d0\uc11c \uc0b4\uc544\ub0a8\uae30 \uc704\ud574 \uc2e0\uc18d\ud558\uac8c \ud601\uc2e0\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>Webex \ucee8\ud0dd \uc13c\ud130\uc758 \uc120\ud0dd<\/h2>\n<p>T-Mobile\uc740 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\uc758 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud574\uacb0\ucc45\uc744 \ucc3e\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>T-Mobile \ud611\uc5c5 \ubc0f \uc0dd\uc0b0\uc131 \uc11c\ube44\uc2a4 \ub514\ub809\ud130\uc778 John Morrison \uc528\ub294 \u201c\uc2dc\uc2a4\ucf54\uc5d0\uc11c \uc640\uc11c \uad6c\ud604\ud55c \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc77c\uc120 \ubc0f \uc678\ubd80 \uace0\uac1d\uc744 \uc704\ud55c \ud1b5\ud654 \uacbd\ud5d8\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. <\/p>\n<p><iframe loading=\"lazy\" title=\"T-Mobile Elevates customer experience  |  Webex Contact Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QfzM6jMX7Fc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>\uc6d0\uaca9 \ud300\uc5d0\uc11c \ub9e4\ubc88 \uae30\ubd84 \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0<\/h2>\n<p>T-Mobile\uc5d0\uc11c\ub294 Webex\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uac83\uc774 \ubd88\ud655\uc2e4\ud55c \uc2dc\uae30\uc5d0 12,000\uba85\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \uc548\uc804\ud558\uac8c \ud611\uc5c5\ud558\uba74\uc11c\ub3c4 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \uc644\uc804\ud55c \uc6d0\uaca9 \uadfc\ubb34\ub85c \ube60\ub974\uac8c \uc804\ud658\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>T-Mobile \uace0\uac1d \ucee8\ud0dd \uacbd\ud5d8 \uae30\uc220 \uc81c\ud488 \uc120\uc784 \ub9e4\ub2c8\uc800\uc778 Tamara Jensen \uc528\ub294 \u201c\uba87 \uc8fc \ub9cc\uc5d0 \ubaa8\ub4e0 \ucf5c\uc13c\ud130 \uc6b4\uc601\uc744 \uc911\ub2e8\ud558\uace0 12,000\uba85\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \uc804\ud654\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4\u201d\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\uc804\uc5d0\ub294 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud55c \ud3b8\ub9ac\ud55c \ud611\uc5c5\uc744 \uc704\ud574 \ub3d9\uc77c\ud55c \ubb3c\ub9ac\uc801 \uc704\uce58\uc5d0 \uc788\ub294 \uc804\ubb38\uac00 \ud300\uc744 \ud65c\uc6a9\ud588\uc9c0\ub9cc, Webex\ub97c \ud1b5\ud55c \uac00\uc0c1 \ud611\uc5c5\uc774 \uadf8\ub9cc\ud07c \ud6a8\uacfc\uc801\uc784\uc744 \uc54c\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Jensen \uc528\ub294 \u201c\uc11c\ub85c \uc18c\ud1b5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud234\uc774 \uc788\uae30 \ub54c\ubb38\uc5d0 \ubb3c\ub9ac\uc801\uc73c\ub85c \ud568\uaed8 \uc788\uc744 \ud544\uc694\uac00 \uc5c6\uc5b4\uc84c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4\u201d\ub77c\uace0 \ub367\ubd99\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378413\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Agent-1-LG-1.png\" alt=\"Agent-1-LG.PNG\" width=\"2548\" height=\"1343\" \/><\/a><\/p>\n<h2>\ud6a8\uc728\uc131 \ud5a5\uc0c1\uc744 \ud1b5\ud55c \uace0\uac1d \ub9cc\uc871\ub3c4 \uc0c1\uc2b9<\/h2>\n<p>\ub610\ud55c T-Mobile\uc740 Webex \ucee8\ud0dd \uc13c\ud130\ub97c \ud1b5\ud574 \ud1b5\ud654 \ub77c\uc6b0\ud305 \ubb38\uc81c\uc640 \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uce5c \uc9c0\uc6d0 \uad00\ub9ac\uc758 \uc5b4\ub824\uc6c0\uc744 \ud574\uacb0\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Webex\ub97c \ud1b5\ud574 \uac01 \uace0\uac1d\uc744 \uc801\ud569\ud55c \uc5d0\uc774\uc804\ud2b8\uc5d0 \ud6a8\uc728\uc801\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud1b5\ud654 \ub77c\uc6b0\ud305\uc744 \ubbf8\uc138 \uc870\uc815\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.  \uc774\uc81c T-Mobile\uc5d0\uc11c\ub294 \uc9c0\ub9ac\uc801 \uc704\uce58\uac00 \uc544\ub2cc \uc0c1\ub2f4 \uac00\ub2a5\uc131\uc5d0 \ub530\ub77c \uace0\uac1d\uacfc \uc5d0\uc774\uc804\ud2b8\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud6a8\uc728\uc774 \ud5a5\uc0c1\ub418\uc5b4 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ud06c\uac8c \uc0c1\uc2b9\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Jensen \uc528\ub294 \u201cWebex\ub97c \ud1b5\ud574 \ud1b5\ud654\ub97c \ud604\uc9c0 \ucf5c\uc13c\ud130 \ub610\ub294 \ud574\uc678\uc758 \uae00\ub85c\ubc8c \ud30c\ud2b8\ub108\uc0ac\ub85c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud654\ub97c \uc5d0\uc774\uc804\ud2b8\uc758 \uc9d1\uc73c\ub85c \ub77c\uc6b0\ud305\ud560 \uc218\ub3c4 \uc788\uc8e0. \uc5b8\uc81c\ub4e0 \ud1b5\ud654\uc5d0 \uc751\ub300\ud560 \uc218 \uc788\ub3c4\ub85d, \uace0\uac1d\uc744 \uc774\ub7ec\ud55c \ucc44\ub110 \uc911 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\ub3c4 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 \uc5b8\uae09\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \ub9cc\uc871 \uc774\uc678\uc5d0\ub3c4, T-Mobile \ucee8\ud0dd \uc13c\ud130 \ud300\uc5d0\uc11c\ub294 Webex\ub85c\uc758 \uc804\ud658\uc744 \ubc18\uae30\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8 \uadfc\uc18d\ub960\uc774 \ud06c\uac8c \ub192\uc544\uc84c\uace0, \uc774\uc9c1\ub960\uc740 42%\uc5d0\uc11c 22%\ub85c \ub5a8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uace0\uac1d \uc774\ud0c8\ub960\uc774 2.5%\uc5d0\uc11c 0.78%\ub85c \uac10\uc18c\ud558\uace0 \uace0\uac1d\uce35\uc774 \uc57d 7,400\ub9cc\uc5d0\uc11c 1\uc5b5 480\ub9cc \uba85\uc73c\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>T-Mobile \ud611\uc5c5 \ubc0f \uc0dd\uc0b0\uc131 \uc11c\ube44\uc2a4 \uc120\uc784 \ub9e4\ub2c8\uc800\uc778 Eric Jensen \uc528\ub294 &#8220;Webex\ub294 T-Mobile \ud611\uc5c5 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc758 \ud575\uc2ec\uc801\uc778 \uad6c\uc131 \uc694\uc18c\ub85c\uc11c, \uc800\ud76c\ub294 \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ud0c1\uc6d4\ud55c \ubb34\uc120 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \ube0c\ub79c\ub4dc\uc758 \uc57d\uc18d\uc744 \uc9c0\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p><em><\/em><a href=\"https:\/\/www.webex.com\/contact-center.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW\"><em>Webex \ucee8\ud0dd \uc13c\ud130<\/em><\/a><em>\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\ub97c \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc740 <\/em><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\"><em>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ub370\ubaa8<\/em><\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\">1\ubd80: Webex\ub97c \ud1b5\ud574 \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300\uc5d0 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8b%9c%ec%8a%a4%ec%bd%94-2021%eb%85%84-aragon-globe%ec%9d%98-%ec%a7%80%eb%8a%a5%ed%98%95-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0intelligent-contact-centers-%eb%b6%80%eb%ac%b8%ec%97%90\/\">\uc2dc\uc2a4\ucf54, Aragon Globe&#x2122; Intelligent Contact Centers 2021 \ub9ac\ub354\ub85c \uc120\uc815<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ucee8\ud0dd \uc13c\ud130\uc5d0 \ub370\uc774\ud130 \uae30\ub2a5\uc744 \ub0b4\uc7a5\ud558\uc5ec \uc288\ud37c \uc5d0\uc774\uc804\ud2b8 \uc11c\ube44\uc2a4 \uc81c\uacf5<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>T-Mobile\uc5d0\uc11c\ub294 \uace0\uac1d\uc5d0\uac8c \uc57d\uc18d\uc744 \ud588\uc2b5\ub2c8\ub2e4. \ubc14\ub85c, \uace0\uac1d\uacfc\uc758 \uccab \ud1b5\ud654\uc5d0\uc11c \ubb38\uc81c\ub97c \uc989\uac01\uc801\uc73c\ub85c \ud574\uacb0\ud558\uaca0\ub2e4\ub294 \uc57d\uc18d\uc785\ub2c8\ub2e4. \ubbf8\uad6d\uc758 \ub300\ud45c\uc801\uc778 \ubb34\uc120 \ud1b5\uc2e0\uc0ac \uc911 \ud558\ub098\uc778 T-Mobile\uc740 \uc774 [&hellip;]<\/p>\n","protected":false},"author":5420,"featured_media":379481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1506,2774,1782],"tags":[3689,1904],"class_list":["post-380221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories-ko","category-uncategorized-ko","category-1782","tag-call-center","tag-1904"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T-Mobile\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub97c \ud1b5\ud574 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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