{"id":380222,"date":"2021-10-27T19:05:00","date_gmt":"2021-10-28T02:05:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0\/"},"modified":"2021-10-27T19:05:00","modified_gmt":"2021-10-28T02:05:00","slug":"webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ed%98%81%ec%8b%a0\/","title":{"rendered":"Webex\ub97c \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0"},"content":{"rendered":"<h2><strong>\ud0c1\uc6d4\ud55c \uace0\uac1d \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4\uc758 5\uac00\uc9c0 \ud575\uc2ec \uc5ed\ub7c9<\/strong><\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0 \uad00\ud55c \ub2e4\uc591\ud55c \uc774\uc57c\uae30\ub4e4\uacfc \uace0\uac1d \uce5c\ud654\uc801\uc778 \ub514\uc9c0\ud138 \uba54\uc2dc\uc9d5 \ucc44\ub110, \uc989\uac01\uc801\uc778 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ucc57\ubd07\uacfc \uac19\uc740 \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158, \uc694\uad6c\uac00 \ubc1c\uc0dd\ud558\uae30\ub3c4 \uc804\uc5d0 \uc608\uce21\ud558\ub294 \uc120\uc81c\uc801 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud65c\uc6a9\ud558\ub294 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc5d0 \uad00\ud55c \uc774\uc57c\uae30\ub4e4\uc774 \uc624\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \ub514\uc9c0\ud138 \uc804\ubb38\uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uc989\uac01\uc801\uc778 \ub9de\ucda4\ud615 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\uba74\uc11c\ub3c4 \ub354\uc6b1 \uc911\ub300\ud558\uace0 \uc2ec\uce35\uc801\uc778 \uc18c\ud1b5\uc5d0\ub294 \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc758 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ud658\uacbd\uc5d0 \ube44\uc988\ub2c8\uc2a4\uac00 \uc5b4\ub5bb\uac8c \uc801\uc751\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/p>\n<p>\uadf8\ub9ac\uace0 \uace0\uac1d\uc774 \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc640 \ub300\ud654\ud560 \ub54c, \uc5d0\uc774\uc804\ud2b8\uac00 AI \uae30\ubc18 \ud234\uc758 \uc9d1\ub2e8 \uc9c0\uc131\uc744 \ud65c\uc6a9\ud558\uace0 \uae30\uc5c5 \ub0b4 \uc9c1\uc6d0\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ud611\uc5c5\ud558\uc5ec \ube60\ub974\uace0 \uc815\ud655\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\ub9bd\uac10\uc774\ub098 \uc88c\uc808\uac10\uc744 \ub290\ub07c\uc9c0 \uc54a\ub3c4\ub85d \ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ucee8\ud0dd \uc13c\ud130\uc5d0 \uc804\ud654\uac00 \uac78\ub824 \uc624\uae30 \uc804\uc5d0, \uc0c1\ud638\uc791\uc6a9 \uc804\uccb4\ub97c \ubd84\uc11d\ud558\uace0 \ubb38\uc81c\uc810\uc744 \uc2dc\uc815\ud558\uc5ec \ub2e4\uc74c \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \uc2e0\uc18d\ud558\uace0 \ud3b8\ub9ac\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uac00\uc0c1\uc73c\ub85c \ub3c4\ucc29\ud558\ub294 \ubaa8\ub4e0 \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc720\uc9c0\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694?<\/p>\n<p><iframe loading=\"lazy\" title=\"Every customer journey should end with a solution  |  Webex Customer Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/jt3kktWGe4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><em>\ube44\uc988\ub2c8\uc2a4\uac00 \ub370\uc774\ud130\uc5d0 \uc5f0\uacb0\ud558\uace0, \uc634\ub2c8\ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc635\uc158\uc744 \uc81c\uacf5\ud558\uba70, \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \ubc29\uc2dd\uc744 \uc54c\uc544\ubcf4\uc138\uc694.<\/em><\/p>\n<p>\uae30\uc5c5\ub4e4\uc740 <a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex for Customer Experience<\/a>\ub97c \ud1b5\ud574 \uc704 \ube44\ub514\uc624\uc5d0\uc11c \ud655\uc778\ud55c \ub4e3\uae30, \ucc38\uc5ec \uc720\ub3c4, \ud655\uc7a5, \ud559\uc2b5, \uc801\uc6a9 \uc5ed\ub7c9 \ub4f1 \uace0\uac1d\uacfc\uc758 \ud3c9\uc0dd \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud55c 5\uac00\uc9c0 \ud575\uc2ec \uace0\uac1d \uacbd\ud5d8 \uc5ed\ub7c9\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\"><em>Webex for Customer Experience <\/em><\/a><em>\uc640 \uc774\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\uac00 \uc774\ub7ec\ud55c \ud575\uc2ec \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ubc29\ubc95<\/em><em>\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <\/em><a href=\"https:\/\/www.youtube.com\/watch?v=r7b4fJ9dUco\"><em>WebexOne 2021 2\uc77c \ucc28 \uae30\uc870\uac15\uc5f0<\/em><\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed-and-Webex-customer-experience-center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378635\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Javed-and-Webex-customer-experience-center-1.png\" alt=\"Javed \ubc0f Webex \uace0\uac1d \uacbd\ud5d8 \uc13c\ud130\" width=\"948\" height=\"528\" \/><\/a><\/p>\n<p><em>\uc744 \ucc38\uc870\ud558\uc138\uc694.<\/em><\/p>\n<p>\uac01 \ud544\uc218 \uace0\uac1d \uacbd\ud5d8 \uc5ed\ub7c9\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\ub4e3\uae30: \ud48d\ubd80\ud55c \uace0\uac1d \ud504\ub85c\ud544 \uc815\ubcf4 \uc218\uc9d1 \ubc0f \uc0dd\uc131<\/strong><\/h2>\n<p>\ubaa8\ub4e0 \uac83\uc740 \uace0\uac1d\uc758 \uc774\uc57c\uae30\ub97c \ub4e3\ub294 \uac83\uc73c\ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ub3c4\ub294 \ubb34\uc5c7\uc774\uba70, \ubaa9\ud45c\ub294 \ubb34\uc5c7\uc77c\uae4c\uc694?\u00a0 \uace0\uac1d\ub3c4 \uc5ec\ub7ec\ubd84\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ubc14\uc058\uae30 \ub54c\ubb38\uc5d0 \uccab \uc5f0\uacb0 \uc2dc \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uac00\uc7a5 \ud6a8\uc728\uc801\uc778 \uc9c0\uc6d0 \ub610\ub294 \uc751\ub300\ub97c \uc81c\uacf5\ud558\uace0 \uc788\ub098\uc694?<\/p>\n<p>\uae30\uc5c5\uc5d0\uc11c\u00a0\uace0\uac1d\uacfc \uac00\uc9c0\ub294\u00a0\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uac78\uccd0\u00a0\uace0\uac1d\uc758 \uc758\ub3c4\uc640\u00a0\ubaa9\ud45c\ub97c \ud30c\uc545\ud558\uc5ec \uc774\ub7ec\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \ucc3e\uc744 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uc804\ud658 \ub370\uc774\ud130 \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ube44\uacf5\uac1c \ubca0\ud0c0 \ud3c9\uac00\ud310\uc774 \uace7 \uacf5\uac1c\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc804\ud658 \ub370\uc774\ud130 \uc11c\ube44\uc2a4\ub294 \ub2e4\uc591\ud55c \uc811\uc810\uc744 \ud30c\uc545\ud558\uc5ec \uc560\ub110\ub9ac\ud2f1\uc2a4 \ud234\uc758 \uc6f9\uc0ac\uc774\ud2b8 \ud074\ub9ad\uc2a4\ud2b8\ub9bc \ub370\uc774\ud130, ERP \uc2dc\uc2a4\ud15c\uc758 \ud2b8\ub79c\uc7ad\uc158 \ub370\uc774\ud130, \ucee8\ud0dd \uc13c\ud130 \ucc44\ub110\uc758 \ub370\uc774\ud130, \uc124\ubb38\uc744 \ud1b5\ud55c \uace0\uac1d \ub9cc\uc871\ub3c4 \ub370\uc774\ud130\ub97c \ube44\ub86f\ud55c \ubaa8\ub4e0 \uace0\uac1d\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \uc9d1\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6d0\ub798 \uc0ac\uc77c\ub85c\ud654\ub418\uc5b4 \uc788\ub358 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uace0\uac1d \uc804\ud658\uc758 \ub2e8\uc77c \ubcf4\uae30\ub85c \uacb0\ud569\ud558\ub294 \uae30\ub2a5\uc774 \uc774 \uc11c\ube44\uc2a4\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc804\ud658 \ub370\uc774\ud130 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574\u00a0\uc0c1\ud638\uc791\uc6a9\uc758 \uc218\uba85 \uc8fc\uae30\uc5d0 \uac78\uccd0 \uc9c0\uc18d\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ub418\ub294 \uace0\uac1d \ud504\ub85c\ud544\uc744 \uc0dd\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ud504\ub85c\ud544\uc744 \ub3d9\uc801\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud558\ub294 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec\u00a0\ub137 \ud504\ub85c\ubaa8\ud130\u00a0\uc810\uc218\uac00 \ub192\uc544\uc9c0\uace0, \uad6c\ub9e4 \uacb0\uc815 \ubc0f \ud638\uc758\uc801\uc778 \ub9ac\ubdf0\uc758 \uac00\ub2a5\uc131\uc774 \ucee4\uc9d1\ub2c8\ub2e4.<\/p>\n<h2><strong>\ucc38\uc5ec \uc720\ub3c4: \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c, \uc6d0\ud558\ub294 \uc2dc\uc810\uc5d0, \uc6d0\ud558\ub294 \uc704\uce58\uc5d0\uc11c \uc5f0\uacb0\u00a0<\/strong><\/h2>\n<p>\ub2e4\uc74c\uc740 \ucee8\ud14d\uc2a4\ud2b8\uc640 \ud568\uaed8 \uace0\uac1d\uc758 \uc704\uce58\uc5d0\uc11c \uc989\uac01\uc801\uc73c\ub85c \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ud1b5\uc2e0 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc18c\ud1b5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \uc5ed\ub7c9\uc785\ub2c8\ub2e4.<\/p>\n<p>imimobile\uc758 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 <a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex \ucee8\ud0dd \uc13c\ud130<\/a>\ub85c \uc0c8\ub86d\uac8c \ud1b5\ud569\ud568\uc73c\ub85c\uc368, \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5f0\uacb0\ud560 \uc218 \uc788\ub294 \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \ub514\uc9c0\ud138 \ucc44\ub110 \uc635\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc2dc\ub044\ub7ec\uc6b4 \uc7a5\uc18c\uc5d0 \uc788\uac70\ub098 \uc74c\uc131\uc73c\ub85c \ud2b9\uc815 \uc815\ubcf4\ub97c \uacf5\uac1c\ud558\ub294 \uac83\uc744 \uaebc\ub824 \ud558\ub294 \uace0\uac1d\uc740 \uc6d0\ud558\ub294 \uba54\uc2dc\uc9d5 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, \uba54\uc2dc\uc9d5\uc740 \uc778\ud130\ud398\uc774\uc2a4\uac00 \ub2e8\uc21c\ud558\uae30 \ub54c\ubb38\uc5d0 \uc0c8\ub85c\uc6b4 \uc18c\ube44\uc790 \uc138\ub300\uac00 \uc804\uccb4\uc801\uc73c\ub85c \uc120\ud638\ud558\ub294 \ucc44\ub110\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub3d9\uc77c\ud55c \uc720\ud615\uc758 \uc720\uc5f0\uc131\uc744 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c\ub3c4 \ud655\ub300\ud558\uc5ec, \ud558\ub098\uc758 \ubc1b\uc740 \ud3b8\uc9c0\ud568\uc744 \ud1b5\ud574 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0 \uac78\uccd0 \uc5ec\ub7ec \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uc774\uc804\uc758 \ub300\uba74 \ub610\ub294 \uac00\uc0c1 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \ucee8\ud14d\uc2a4\ud2b8 \ub0b4\uc5ed\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uac15\ud654\ud568\uc73c\ub85c\uc368 \uc815\ud655\ud558\uace0 \ucee8\ud14d\uc2a4\ud2b8\uac00 \ud48d\ubd80\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378646\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Picture123-1.png\" alt=\"Picture123\" width=\"1237\" height=\"797\" \/><\/a><\/p>\n<p><em>Webex \ucee8\ud0dd \uc13c\ud130\ub294 \ubaa8\ub4e0 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \uc5d0\uc774\uc804\ud2b8 \ub0b4\uc5ed\uc744 \uac04\ud3b8\ud558\uac8c \ud655\uc778\ud558\uc5ec \ub514\uc9c0\ud138 \ucc44\ub110\uacfc \uc74c\uc131 \ucc44\ub110\uc5d0 \uac78\uccd0 \uc644\uc804\ud55c \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \uc989\uc2dc \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<p>\ub610\ud55c \uad00\ub9ac\uc790\uac00 \uc774\ub7ec\ud55c \ucc44\ub110\uc744 \uc81c\uc5b4\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc81c\uc5b4 \uc218\ub2e8\uc744 \uc81c\uacf5\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \uc801\uadf9\uc801\uc73c\ub85c \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \uc11c\ube44\uc2a4\ub97c \ud655\ub300 \ub610\ub294 \uc81c\ud55c\ud558\ub294 \ub370 \uc801\ud569\ud55c \uc218\ub2e8\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\ud655\ub300: AI \ubc0f \ud611\uc5c5\uc744 \ud1b5\ud55c \uc288\ud37c \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc131\u00a0<\/strong><\/h2>\n<p>AI \uae30\ubc18 \uc790\uc5f0\uc5b4 \ub300\ud654 \uc74c\uc131 \ubd07(IVR)\uc744 \uad6c\ud604\ud558\uba74 \uace0\uac1d\uc774 \uc790\uc2e0\uc758 \uc74c\uc131\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ub2f5\ubcc0\uc744 \uc5bb\uc744 \uc218 \uc788\uc5b4\uc11c \uc2e4\uc81c \uc5d0\uc774\uc804\ud2b8\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc774 \ud6a8\uacfc\uc801\uc73c\ub85c \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \ucc57\ubd07\uc740 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ub2f5\ubcc0\uc5d0 \uc561\uc138\uc2a4\ud558\uace0 \uc8fc\uc18c \ubcc0\uacbd \ub610\ub294 \uc554\ud638 \ucd08\uae30\ud654 \uc694\uccad\uacfc \uac19\uc774 \uc790\ub3d9\ud654\ub41c \uc791\uc5c5\uc744 \ud2b8\ub9ac\uac70\ud558\ub3c4\ub85d \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ub3d9\uc77c\ud55c AI\/ML \uc11c\ube44\uc2a4\uc5d0\uc11c \ucee8\ud0dd \uc13c\ud130 \uc804\uccb4 \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud574 \uc218\uc2e0\uc774 \uac00\ub2a5\ud558\uace0, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c\ubd80\ud130\uc758 \uc54c\uace0\ub9ac\uc998\uc744 \uc0ac\uc6a9\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \ube60\ub978 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc5b4\ub5a4 \uc5d0\uc774\uc804\ud2b8\ub77c\ub3c4 \uc288\ud37c \uc5d0\uc774\uc804\ud2b8\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\uac00 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0\uc5d0\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uae30\uc5c5 \uc804\uccb4\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc804\ubb38\uac00 \ud300 \uc804\uccb4\uc5d0 \ubb38\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc740 \ud1b5\ud569 Webex \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac00\uc0c1 \uacf5\uac04\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \ud611\uc5c5\ud560 \uc218 \uc788\uc5b4, \uae30\uc5c5 \ub0b4 \ub2e4\ub978 \uc804\ubb38\uac00 \ud300\uc774 \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \uc2e0\uc18d\ud55c \uac1c\uc778\ud654\ub41c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378656\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Webex-app-integration-into-the-Webex-Contact-Center-1.png\" alt=\"Webex \ucee8\ud0dd \uc13c\ud130\uc5d0 Webex \uc571 \ud1b5\ud569\" width=\"1472\" height=\"1045\" \/><\/a><\/p>\n<p><em>Webex \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \uc0c8\ub85c\uc6b4 Webex \uc571\uc774 \uc0c8\ub86d\uac8c \ud1b5\ud569\ub428\uc5d0 \ub530\ub77c, \uc5d0\uc774\uc804\ud2b8\ub294 \ud574\ub2f9 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\uc640 \ud3b8\ub9ac\ud558\uac8c \ud1b5\ud654, \uba54\uc2dc\uc9d5, \ube44\ub514\uc624 \ud68c\uc758\ub97c \ud1b5\ud574 \uc18c\ud1b5\ud558\uc5ec \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<h2><strong>\ud559\uc2b5: \uc778\uc0ac\uc774\ud2b8\ub97c \uadfc\uac70\ub85c \uace0\uac1d \uacbd\ud5d8 \uc608\uce21 \ubc0f \ucd5c\uc801\ud654\u00a0<\/strong><\/h2>\n<p>\uae30\uc5c5\uc740 <a href=\"https:\/\/www.webex.com\/experience-management.html\">Webex Experience Management<\/a> \uc608\uce21 \uc560\ub110\ub9ac\ud2f1\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc601\ud5a5\uc744 \uc8fc\ub294 \uc694\uc778\uc758 \uc7a0\uc7ac\uc801\uc778 \ubcc0\ud654\uac00 \uc7ac\uc815 \uba54\ud2b8\ub9ad\uc758 \uc601\ud5a5\uacfc \uac19\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ubbf8\uce60 \uc601\ud5a5\uc744, \ubcc0\ud654\ub97c \uc801\uc6a9\ud558\uae30\ub3c4 \uc804\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uad00\uc810\uc744 \ud30c\uc545\ud558\uace0, \uc5ec\ub7ec \ub514\uc9c0\ud138 \ub610\ub294 IVR \uc0c1\ud638\uc791\uc6a9\uc5d0 \uac78\uccd0 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294 \uc811\uc810\uc744 \ud30c\uc545\ud558\uace0, \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc774\ub7ec\ud55c \ubb38\uc81c\uc5d0 \ub300\ud55c \uc120\uc81c\uc801\uc778 \uc54c\ub9bc\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378666\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Customer-Experience-analysts-and-Webex-Experience-Management-1.png\" alt=\"\uace0\uac1d \uacbd\ud5d8 \ubd84\uc11d\uac00 \ubc0f Webex \uacbd\ud5d8 \uad00\ub9ac\" width=\"1381\" height=\"1051\" \/><\/a><\/p>\n<p><em>\uae30\uc5c5\uc740 Webex Experience Management\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc601\ud5a5\uc744 \uc8fc\ub294 \ub300\ud45c\uc801\uc778 \uc8fc\uc81c\ub97c \ud30c\uc545\ud558\uace0, \ud655\uc778\ub41c \uc8fc\uc81c\ub97c \ubd84\uc11d\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \uc870\uce58, \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \uc870\uce58\uc758 \uc7a0\uc7ac\uc801\uc778 ROI\uae4c\uc9c0 \uc815\ubc00\ud558\uace0 \uc2ec\uce35\uc801\uc73c\ub85c \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<h2><strong>\uc801\uc6a9: \ub178\ucf54\ub4dc(no code) \ub610\ub294 \ub85c\uc6b0\ucf54\ub4dc(low code)\ub97c \ud1b5\ud55c \uace0\uac1d \uc804\ud658 \uc790\ub3d9\ud654\u00a0<\/strong><\/h2>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ube44\uc988\ub2c8\uc2a4 \ubc0f \uae30\uc220 \uc804\ubb38\uac00 \uc0ac\uc6a9\uc790 \ubaa8\ub450 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uacfc\uc815\uc744 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\ub294 \uc9c1\uad00\uc801\uc778 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ube4c\ub354\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub204\uad6c\ub098 \uc774\ub7ec\ud55c \uace0\uac1d \uacbd\ud5d8 \ud559\uc2b5\uc744 \ud3b8\ub9ac\ud558\uac8c \uc0ac\uc6a9\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120 \ubc0f \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uae30\ub2a5\uc758 \uc2e4\uc81c \ud6a8\uacfc\ub294 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc73c\ub85c\ubd80\ud130 \uc774\ubca4\ud2b8\ub97c \uac00\uc838\uc640 \uace0\uac1d\ub4e4\uc774 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ud558\ub294 \ud2b9\uc815 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub9de\ucda4\ud615\uc73c\ub85c \uad00\ub828 \uc815\ubcf4\ub97c \uc0ac\uc804\uc5d0 \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\uc740 \uc2dc\uc7a5\uc744 \uc8fc\ub3c4\ud558\ub294 imimobile\uc758 CPaaS(Communications Platform as a Service)\ub97c \uc0ac\uc6a9\ud558\uc5ec\u00a0\ub85c\uc6b0\ucf54\ub4dc(low-code) \uc635\uc158\uc73c\ub85c \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\ub9bd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc220\uc758 \ud6a8\uacfc\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 Jay Patel \uc528\uc758 <a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/\"><em>\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS <\/em>\ube14\ub85c\uadf8<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378676\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Communications-Platform-as-a-Service-1.png\" alt=\"Communications Platform as a Service\" width=\"1540\" height=\"546\" \/><\/a><\/p>\n<p><em>Webex\uc758 CPaaS(Webex Connect)\ub294 \uc5f0\uacb0\ub41c \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uc774\ubca4\ud2b8 \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \ud558\uba70 \uac1c\uc778 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ud1b5\uc2e0 \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc790\ub3d9\ud654\ub41c \uc0ac\uc804 \uc608\ubc29\uc801\uc778 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc870\uc815\ud558\uae30 \uc704\ud55c Webex \ucee8\ud0dd \uc13c\ud130 \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0<\/em><\/p>\n<h2><strong>\uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uc5ec \ud3c9\uc0dd \uace0\uac1d\uce35 \ud655\ubcf4<\/strong><\/h2>\n<p>\ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc758 \ud6a8\uacfc\ub294 \uc774\ub7ec\ud55c 5\uac00\uc9c0 \ud575\uc2ec \uc5ed\ub7c9\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \u00a0\ud558\uc9c0\ub9cc \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 \ubaa9\uc801\uc9c0\uac00 \uc544\ub2c8\ub77c \uacc4\uc18d\ub418\ub294 \uc5ec\uc815\uc774\uba70, \uae30\uc5c5\ub4e4\uc740 Webex Customer Experience \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc778 \uc8fc\uae30\ub85c \ucd5c\uc801\ud654\ud558\uc5ec \uacc4\uc18d\ud574\uc11c \ub354 \ub9ce\uc740 \uc81c\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \uc18c\ube44\ud558\uace0 \ube0c\ub79c\ub4dc\uc758 \uc5f4\ud608 \ud32c\uc774 \ub418\ub294 \ud3c9\uc0dd \uace0\uac1d\uce35\uc744 \ud615\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p>\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uace0\uac1d \uacbd\ud5d8\uc758 \ub0a0 \uae30\uc870 \uac15\uc5f0\uacfc \uc138\ubd80 \uc138\uc158\uc744 \ube44\ub86f\ud55c <a href=\"https:\/\/www.webex.com\/webexone\/index.html\"> WebexOne 2021<\/a> \uace0\uac1d \uacbd\ud5d8 \ucf58\ud150\uce20\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p><\/blockquote>\n<p><strong>\ucd94\uac00 \ucc38\uace0 \uc790\ub8cc<\/strong><strong>\u00a0<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/cisco.sharepoint.com\/sites\/CollabProductMarketing\/01%20Contact%20Center\/Blogs\/Blog%20Content\/low-code%20options%20that%20any%20business%20can%20use.%20You%20can%20learn%20more%20about%20the%20power%20of%20this%20technology%20in%20the%20Every%20interaction%20counts%20with%20enterprise%20CPaaS%20blog%20by\">WebexOne 2021 \uace0\uac1d \uacbd\ud5d8\uc758 \ub0a0 \uae30\uc870 \uac15\uc5f0 \ubc0f \uc138\ubd80 \uc138\uc158<\/a><\/li>\n<li><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/\">\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS \ube14\ub85c\uadf8<\/a>(Jay Patel \uc791\uc131)<\/li>\n<li><a href=\"https:\/\/www.webex.com\/products\/customer-experience.html\">Webex Customer Experience \uc194\ub8e8\uc158 \uc6f9\ud398\uc774\uc9c0<\/a>(\uc2e0\uaddc)<\/li>\n<li><a href=\"WebexOne%202021%20Customer%20Experience%20Day%20Keynote%20and%20Breakout%20Sessions\">Webex \uc18c\uc2dd \u2013 2021\ub144 10\uc6d4 \ube14\ub85c\uadf8<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uc911\uc2ec \ube44\uc988\ub2c8\uc2a4\uc758 5\uac00\uc9c0 \ud575\uc2ec \uc5ed\ub7c9 \uace0\uac1d 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In this role, he is responsible for developing and operating the Webex strategy portfolio for technology that enables businesses to provide exceptional, connected customer experiences. Giorgio has 20 years of experience in delivering world-class B2B and B2C products. He worked at Amazon Web Services (AWS) as the Head of Global Communications for a cloud-based contact center service that powers millions of customer conversations with direct responsibility for developing and operating the most critical real-time customer technologies. This includes the world-class global telephony network that processes billions of service minutes annually for customers worldwide, universal streaming services for AI\/ML sentiment analysis, and regional media services for thousands of agents. Giorgio is no stranger to building successful teams and cloud services at scale. Before AWS, he worked at Five9, Verizon, and Avaya on customer service center applications, machine learning, and real-time communication applications using private and public cloud services with a similar track record. He takes particular interests in operating SaaS at scale, global media networks, technology innovation, and delivering extraordinary customer experiences. Some of his favorite early work experiences include customer service agent for companies like CompuServe and HP. Taking thousands of phone calls led to obsessing over customer problems, experiences and made developing lovable products core to his DNA.","sameAs":["https:\/\/www.linkedin.com\/in\/gmihaila\/"],"url":"https:\/\/blog.webex.com\/ko\/contributors\/gmihaila\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/380222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5406"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=380222"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/380222\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media\/379294"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=380222"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=380222"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=380222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}