{"id":380223,"date":"2021-10-27T15:43:00","date_gmt":"2021-10-27T22:43:00","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/"},"modified":"2021-10-27T15:43:00","modified_gmt":"2021-10-27T22:43:00","slug":"%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%81%ed%98%b8%ec%9e%91%ec%9a%a9%ec%9d%84-%ec%a0%95%ed%99%95%ed%9e%88-%ec%b2%98%eb%a6%ac%ed%95%98%eb%8a%94-%ec%97%94%ed%84%b0%ed%94%84%eb%9d%bc%ec%9d%b4%ec%a6%88-cpaas\/","title":{"rendered":"\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS"},"content":{"rendered":"<p>\uc18c\ube44\uc790\ub85c\uc11c, \uc6b0\ub9ac\ub294 \ubaa8\ub450 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ud3b8\ub9ac\ud568\uacfc \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\ub294 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \ud1b5\ud574 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c CX(\uace0\uac1d \uacbd\ud5d8) \ubca4\uce58\ub9c8\ud06c\uac00 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc7a5\uae30\uc801\uc778 CX \uacbd\uc7c1\uc5d0\uc11c, \uae30\uc5c5\ub4e4\uc740 \uc11c\ub85c\ub97c \ub530\ub77c\uc7a1\uace0 \uc120\ud638\ud558\ub294 \ud1b5\uc2e0 \ucc44\ub110\uc744 \ud1b5\ud574 \ub354\uc6b1 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\ub824\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uae30 \uc704\ud574 \uace0\uad70\ubd84\ud22c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uace0\uac1d\ub4e4\uc740 \uc0ac\uc804 \uc608\ubc29\uc801\uc778 \ub9de\ucda4\ud615 \uc0c1\ud638\uc791\uc6a9\ubfd0 \uc544\ub2c8\ub77c \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uce5c \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc9c0\ub2a5\ud615 \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158\uc744 \uc720\uc9c0\ud558\ub294 \ud658\uacbd\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uc9c0 \ubabb\ud558\ub294 \uae30\uc5c5\uc758 \uace0\uac1d\ub4e4\uc740 \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\ub294 \uacbd\uc7c1\uc5c5\uccb4\ub85c \uc774\ub3d9\ud560 \uac83\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, \uace0\uac1d\uc758 <a href=\"https:\/\/www.pwc.com\/us\/en\/services\/consulting\/library\/consumer-intelligence-series\/future-of-customer-experience.html\">50%<\/a>\uac00 2\uac74 \uc774\uc0c1\uc758 \ubd80\uc815\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc774 \ubc1c\uc0dd\ud558\uba74 \ud574\ub2f9 \uae30\uc5c5\uc758 \uc11c\ube44\uc2a4\ub97c \ub354 \uc774\uc0c1 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubc14\ub85c \uc5ec\uae30\uc5d0\uc11c Webex\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. CX\ub294 Webex \uc804\ub7b5\uc758 \ud575\uc2ec\uc801\uc778 \ubd80\ubd84\uc774\uba70, \uba40\ud2f0\ucc44\ub110 \ud658\uacbd\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \ub370 \uc8fc\ub825\ud569\ub2c8\ub2e4. \ucee8\ud0dd \uc13c\ud130, \ud611\uc5c5, \uacbd\ud5d8 \uad00\ub9ac\uc640 \uac19\uc740 \ubd84\uc57c\ub97c \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS \ud50c\ub7ab\ud3fc\uc5d0 \uc801\uc6a9\ud568\uc73c\ub85c\uc368, \ub300\uaddc\ubaa8 \uc870\uc9c1\uc774 \uace0\uac1d \ucc38\uc5ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uad6c\ucd95\ud558\uae30 \uc704\ud574 \ud074\ub77c\uc6b0\ub4dc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5\uc744 \uc2e0\uc18d\ud558\uac8c \ud65c\uc6a9\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>CPaaS &#8211; \uacc4\uc18d\ud574\uc11c \uc131\uc7a5\ud558\ub294 \uc2dc\uc7a5<\/h2>\n<p>\uae30\uc5c5\ub4e4\uc740 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc29\uc2dd\uc744 \ud601\uc2e0\ud558\uae30 \uc704\ud574 CPaaS(Communications Platform as a Service)\ub97c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc720\uc5f0\uc131\uacfc \ubbfc\ucca9\uc131\uc744 \uc81c\uacf5\ud558\ub294 CPaaS\ub294 API \ubc0f SDK(Software Developer Kit)\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc74c\uc131, SMS, \ub514\uc9c0\ud138 \uba54\uc2dc\uc9d5, \ube44\ub514\uc624\uc640 \uac19\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uae30\ub2a5\uc744 \uace0\uac1d\uce21 \ubc0f \ud30c\ud2b8\ub108 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc5d0 \ub0b4\uc7a5\ud558\uae30 \uc704\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub808\uc774\uc5b4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc \ud32c\ub370\ubbf9\uc758 \uc601\ud5a5\uc73c\ub85c, Gartner\uc5d0\uc11c\ub294 <a href=\"https:\/\/www.gartner.com\/en\/documents\/4006313\/invest-implications-market-guide-for-communications-platform-as-a-service\">2021 Market Guide for CPaaS<\/a>\ub97c \ud1b5\ud574 \uc9c0\ub09c 5\ub144 \ub3d9\uc548 CPaaS \uc2dc\uc7a5\uc774 30% \uc774\uc0c1 \uc131\uc7a5\ud588\ub2e4\uace0 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. IDC\uc5d0\uc11c\ub294 \uc804 \uc138\uacc4 \uc2dc\uc7a5 \uc9c0\ucd9c\uc774 <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US48245721&#038;utm_medium=rss_feed&#038;utm_source=alert&#038;utm_campaign=rss_syndication\">2025\ub144\uae4c\uc9c0 217\uc5b5 \ub2ec\ub7ec<\/a>\uc5d0 \ub2ec\ud560 \uac83\uc73c\ub85c \uc608\uce21\ud568\uc5d0 \ub530\ub77c, \uc774\ub7ec\ud55c \uc131\uc7a5\uc138\ub294 \uc9c0\uc18d\ub420 \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. \ud604\uc7ac\ub85c\uc11c\ub294 \uba54\uc2dc\uc9d5 \ubc0f \uc74c\uc131\uc774 CPaaS\uc5d0\uc11c \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 API\ub85c \uc720\uc9c0\ub420 \uac83\uc73c\ub85c \ubcf4\uc774\uc9c0\ub9cc, WhatsApp \ubc0f Apple Business Chat\uacfc \uac19\uc740 \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \ub3c4\uc785\uc774 \ube44\ub514\uc624\uc640 \ud568\uaed8 \ud070 \uc131\uc7a5\uc744 \ubcf4\uc774\uace0 \uc788\ub294 \ubd84\uc57c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5 \uc804\ub9dd\uc774 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc774\uae30 \ub54c\ubb38\uc5d0, \uae30\uc5c5\ub4e4\uc740 CPaaS\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \ud6a8\uc728\uc131\uc744 \uc99d\uc9c4\ud558\ub294 \ube44\ub300\uba74 \ucc38\uc5ec \ubc0f \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub294 \ub514\uc9c0\ud138 \uacbd\uc7c1\ub825\uc744 \ud5a5\uc0c1\ud560 \uae30\ud68c\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<strong>\u00a0<\/strong><\/p>\n<h2><strong>imi<\/strong>connect\ub97c \ud1b5\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 CPaaS \uc9c0\uc6d0<\/h2>\n<p>\uc8fc\ub85c \uae30\uc874\uc758 <a href=\"https:\/\/imimobile.com\/products\/imiconnect\"><strong>imi<\/strong>connect <\/a>\ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub41c Webex CPaaS\ub294 \uae30\uc5c5\uc758 \uc694\uad6c\uc5d0 \ub530\ub77c \ub9de\ucda4\ud615\uc73c\ub85c \uc81c\uacf5\ub418\uba70, \uc624\ub298\ub0a0 \ub300\uaddc\ubaa8 \uae00\ub85c\ubc8c \uae30\uc5c5\uc5d0\uc11c \uc218\uc5b5 \uac74\uc758 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc911\uc559 \ud074\ub77c\uc6b0\ub4dc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc5f0\uacb0\ud558\ub294 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ube60\ub974\uac8c \ube4c\ub4dc\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc694\uc18c\ub97c \uc81c\uacf5\ud558\uc5ec \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988 IT\uc640 \uac1c\ubc1c\uc790\ub4e4\uc740 \ud3ed\ub113\uc740 API, \ub85c\uc6b0\ucf54\ub4dc(low-code) \ud234, \ubc14\ub85c \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ucee8\ud2b8\ub864, \uc0ac\uc804 \uad6c\ucd95\ub41c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uae30\uc874 \ub610\ub294 \uc0c8\ub85c\uc6b4 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \ub9ac\uc5d4\uc9c0\ub2c8\uc5b4\ub9c1(re-engineering) \ub610\ub294 \ub300\uaddc\ubaa8 \ud22c\uc790 \uc5c6\uc774\ub3c4 \uc5ec\ub7ec \ucc44\ub110 \uac04 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c \uc0c1\ud638 \uc791\uc6a9\uacfc \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc124\uacc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>https:\/\/youtu.be\/g7ZXUu7gZ48<\/p>\n<p><strong>imi<\/strong>connect\ub294 CPaaS\ub97c \ub2e8\uc21c\ud788 \uba54\uc2dc\uc9c0\ub97c \uc8fc\uace0 \ubc1b\ub294 \uac83 \uc774\uc0c1\uc73c\ub85c \ud655\uc7a5\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d\uc5d0\uac8c \ud544\uc694\ud55c \uc704\uce58\uc5d0\uc11c \ud544\uc694\ud55c \uc2dc\uc810\uc5d0 \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\ub97c \uc81c\uacf5\ud558\ub294 \uc5f0\uacb0\ub41c \ud658\uacbd\uc744 \uc870\uc728\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uae30\uc5c5\uc774 \uace0\uac1d \ud504\ub85c\ud544\uc744 \ud3b8\ub9ac\ud558\uac8c \uad00\ub9ac\ud558\uc5ec \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc801\uc6a9\ud558\uace0 \ub9de\ucda4\ud615\uc73c\ub85c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uae30\uc874 \uc2dc\uc2a4\ud15c\uc744 \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc804\uccb4\uc801\uc778 \uc804\ud658\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ube4c\ub4dc\uc640 \uc0c1\ud638 \uc791\uc6a9 \uad00\ub9ac \uc678\uc5d0\ub3c4, <strong>imi<\/strong>connect\ub294 \ud655\uc7a5\uc131, \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4, \uc2e0\ub8b0\uc131\uc774 \ud544\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \ud06c\ub9ac\ud2f0\uceec \ud65c\uc6a9 \uc0ac\ub840\uc5d0 \ub300\ud574 \uae30\uc5c5\uc5d0 \ud544\uc694\ud55c SLA\uc640 \uc81c\uc5b4 \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2>Webex CX \uc804\ub7b5\uc758 \ud575\uc2ec\uc801\uc778 \ubd80\ubd84\uc778 CPaaS<\/h2>\n<p>\uae30\uc5c5\ub4e4\uc774 \ubaa8\ub4e0 \ud1b5\uc2e0 \ucc44\ub110\uacfc \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uc120\ub3c4\uc801\uc778 CPaaS \uacf5\uae09\uc5c5\uccb4\ub85c\uc11c Webex\uc758 \uc785\uc9c0\ub97c \uad6c\ucd95\ud558\uac8c \ub418\uc5b4 \uae30\uc069\ub2c8\ub2e4.<\/p>\n<p>Webex\ub294 <strong>imi<\/strong>connect CPaaS \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\ub4e4\uc5d0 \ub354\uc6b1 \ud070 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \uae30\ub2a5\uc5d0 \ub300\ud55c \ud22c\uc790\uc640 \ube4c\ub4dc\ub97c \uacc4\uc18d\ud560 \uac83\uc785\ub2c8\ub2e4. \ud601\uc2e0\uc5d0 \ub300\ud55c Webex\uc758 \uc57d\uc18d\uc744 \uc2e4\ucc9c\ud558\uae30 \uc704\ud574, \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uace0\uac1d\uc744 \uc704\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\uc640 Video API \uae30\ub2a5\uc744 \uc120\ubcf4\uc785\ub2c8\ub2e4.<\/p>\n<h3>\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4<\/h3>\n<p>\uac1c\ubc1c\uc790\uc640 \uc81c\ud488 \ud300\uc5d0\uc11c \uc544\uc774\ub514\uc5b4\ub97c \ub0b4\ub193\uc73c\uba74 \uc2e0\uc18d\ud55c \ud3c9\uac00\ub97c \ud1b5\ud574 \uadf8 \uc2e4\ud6a8\uc131\uacfc \ucd94\uac00\uc801\uc778 \uac1c\uc120\uc758 \ud544\uc694\uc131\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c, \uc644\uc804\ud55c <strong>imi<\/strong>connect \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uae30 \uc804\uc5d0 \uace0\uac1d \uc804\ud658\uc758 \ud504\ub85c\ud1a0\ud0c0\uc785\uc744 \ub354\uc6b1 \ud3b8\ub9ac\ud558\uac8c \uc81c\uc791\ud560 \uc218 \uc788\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\uac00 \ucd9c\uc2dc\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790\uc5d0\uac8c \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6b4\ubc14\uc6b4\ub4dc \uba54\uc2dc\uc9d5\uc744 \uc704\ud55c SMS, \uc74c\uc131, WhatsApp \ub4f1 \ub300\ud45c\uc801\uc778 \uba54\uc2dc\uc9d5 \ucc44\ub110\uc5d0 \ub300\ud55c \uc561\uc138\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac01 \ucc44\ub110\uc740 \uc0d8\ud50c \ucf54\ub4dc, Postman \uceec\ub809\uc158, SDK\uc640 \uac19\uc740 \ube60\ub978 \uc2dc\uc791 \uc815\ubcf4\uc640 \uacb0\ud569\ub418\uc5b4 \uac1c\ubc1c\uc790\uac00 \uc791\uc5c5\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/sandbox_landing_page-v1-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-378303\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/sandbox_landing_page-v1-1.png\" alt=\"sandbox_landing_page v1\" width=\"1440\" height=\"1072\" \/><\/a><\/p>\n<p>\uac1c\ubc1c\uc790\uc640 IT \uc0ac\uc6a9\uc790\ub4e4\uc740 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\ub97c \ud1b5\ud574 <strong>imi<\/strong>connect \ud50c\ub7ab\ud3fc\uc758 \uace0\uac1d \ucc38\uc5ec \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc81c\uc791, \ud14c\uc2a4\ud2b8, \ubc30\ud3ec, \ubd84\uc11d \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud50c\ub85c\uc6b0 \ube4c\ub354, \ub514\ubc84\uae45 \ud234, \uc0ac\uc804 \ube4c\ub4dc\ub41c \uc2dc\uc2a4\ud15c \ud1b5\ud569, \ubd84\uc11d\uc744 \ube44\ub86f\ud55c \uc8fc\uc694 \ud234\uc744 \ud14c\uc2a4\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc790\uc138\ud55c \ub0b4\uc6a9\uacfc \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4\uc5d0 \ub4f1\ub85d\ud558\ub294 \ubc29\ubc95\uc740 <a href=\"https:\/\/imimobile.com\/products\/imiconnect\/sandbox\">\uc5ec\uae30\ub97c \ud074\ub9ad<\/a>\ud558\uc138\uc694.<\/p>\n<h2>\ube44\ub514\uc624 API \ubc0f SDK<\/h2>\n<p>\ube44\ub514\uc624\ub294 \ud604\uc7ac CPaaS\uc5d0\uc11c \uac00\uc7a5 \uc720\ub9dd\ud55c \uae30\ud68c \uc911 \ud558\ub098\uc774\uba70, COVID-19 \ud32c\ub370\ubbf9\uc774 \ubc1c\uc0dd\ud568\uc5d0 \ub530\ub77c \ub354 \ub9ce\uc740 \uc0ac\ub78c \uac04 \uc0c1\ud638\uc791\uc6a9\uacfc \ub514\uc9c0\ud138 \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654\uc5d0 \ub300\ud55c \ud544\uc694\uc131\uc774 \ub192\uc544\uc9c0\uba74\uc11c \uc9c0\uc18d\uc801\uc778 \ud638\uc751\uc744 \uc5bb\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 Forbes\uc5d0 \ub530\ub974\uba74, \uc18c\ube44\uc790\uc758 55%\uac00 \ube44\ub514\uc624\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \ubc0f \uc11c\ube44\uc2a4 \uacf5\uae09\uc5c5\uccb4\uc640 \uc5f0\uacb0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\ub4e4\uc774 CX \uc804\ub7b5\uc5d0 \ube44\ub514\uc624\ub97c \ub3c4\uc785\ud558\ub294 \uacbd\uc6b0 \uc218\uc694\uc758 \uc99d\uac00\uc5d0 \ub530\ub77c \uaddc\ubaa8\ub97c \ud655\uc7a5\ud558\uba74\uc11c\ub3c4 \uc6b0\uc218\ud55c \ud658\uacbd\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c Webex\uc5d0\uc11c\ub294 <strong>imi<\/strong>connect \ud50c\ub7ab\ud3fc\uc758 \ube44\ub514\uc624 API \ubc0f SDK \uc0dd\uc131 \uae30\ub2a5\uc5d0 \uc774\ubbf8 \ub9e4\ub144 \uc218\uc2ed\uc5b5 \ubd84\uc744 \uc9c0\uc6d0\ud558\ub294 Webex\uc758 \uc785\uc99d\ub41c \ube44\ub514\uc624 \uc544\ud0a4\ud14d\ucc98\ub97c \uacb0\ud569\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uac1c\ubc1c\uc790\ub294 <strong>imi<\/strong>connect \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 API \ubc0f SDK\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc6d0\uaca9 \uc758\ub8cc, \uad50\uc721, \uac8c\uc784, \uc18c\uc15c, \uc99d\uac15 \ud604\uc2e4\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \ud65c\uc6a9 \uc0ac\ub840\uc5d0 \uac78\uccd0 \ub354\uc6b1 \ud48d\ubd80\ud55c \ube44\ub514\uc624 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uc158 \ucee8\ud2b8\ub864, \ub3d9\uc2dc \uc1a1\ucd9c, AI \ubc0f \uba38\uc2e0 \ub7ec\ub2dd \ud234\uc744 \ud65c\uc6a9\ud558\ub294 \uac15\ub825\ud55c 1:1 \ube44\ub514\uc624 \uacbd\ud5d8\uc744 \uc704\ud55c \ub2e4\uc591\ud55c \uae30\ubcf8 \ud1a0\ub300\ub97c \ud65c\uc6a9\ud558\uc5ec \ub300\uba74 \ud658\uacbd\uacfc \ub3d9\ub4f1\ud55c \uc0c1\ud638 \uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Video-API-and-SDK-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-377902 size-full\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Video-API-and-SDK-1.png\" alt=\"\ube44\ub514\uc624 API \ubc0f SDK\" width=\"314\" height=\"600\" \/><\/a><\/p>\n<p>\uc774\ub294 \uccab \ub2e8\uacc4\uc77c \ubfd0\uc774\uba70, \ud5a5\ud6c4 \uc81c\ud488 \ub85c\ub4dc\ub9f5\uc5d0 \uadf8\ub8f9 \ud1b5\ud654, \ub179\ud654 \ub4f1 \ub2e4\uc591\ud55c \uae30\ub2a5\uc774 \ucd94\uac00\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/imimobile.com\/products\/imiconnect\/video\">Video as a Service \uc6f9 \ud398\uc774\uc9c0<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p>\n<p><strong>\uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<blockquote><p>\uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740\u00a0CPaaS <a href=\"https:\/\/www.webex.com\/products\/cpaas.html\">\uc6f9\ud398\uc774\uc9c0<\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/webex-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5-2021%eb%85%84-10%ec%9b%94\/\">Webex \uc18c\uc2dd: 2021\ub144 10\uc6d4<\/a><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"Azy74mFctc\"><p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c\/\">How cloud contact centers empower delightful customer experiences<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"&#8220;How cloud contact centers empower delightful customer experiences&#8221; &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%ec%a6%90%ea%b1%b0%ec%9a%b4-%ea%b2%bd%ed%97%98%ec%9d%84-%ec%a0%9c\/embed\/#?secret=MQd12MlpYO#?secret=Azy74mFctc\" data-secret=\"Azy74mFctc\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"BmXyWVABpS\"><p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/\">Exceeding expectations with Webex customer experience solutions<\/a><\/p><\/blockquote>\n<p><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" title=\"&#8220;Exceeding expectations with Webex customer experience solutions&#8221; &#8212; Webex Blog\" src=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98-%ec%86%94%eb%a3%a8%ec%85%98%ec%9d%84-%ec%9d%b4%ec%9a%a9%ed%95%98%ec%97%ac-%ea%b8%b0%eb%8c%80%ec%b9%98%eb%a5%bc-%eb%9b%b0%ec%96%b4%eb%84%98%ea%b8%b0\/embed\/#?secret=AFUFGrsCKr#?secret=BmXyWVABpS\" data-secret=\"BmXyWVABpS\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc18c\ube44\uc790\ub85c\uc11c, \uc6b0\ub9ac\ub294 \ubaa8\ub450 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ud3b8\ub9ac\ud568\uacfc \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\ub294 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \ud1b5\ud574 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c [&hellip;]<\/p>\n","protected":false},"author":5549,"featured_media":379131,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[2774,1782],"tags":[3697,1904],"class_list":["post-380223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized-ko","category-1782","tag-enterprise-call-center","tag-1904"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/every-interaction-counts-with-enterprise-cpaas\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc815\ud655\ud788 \ucc98\ub9ac\ud558\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CPaaS | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc18c\ube44\uc790\ub85c\uc11c, \uc6b0\ub9ac\ub294 \ubaa8\ub450 \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\uac00 \uc81c\uacf5\ud558\ub294 \ud3b8\ub9ac\ud568\uacfc \uc2e0\uc18d\ud55c \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ub124\uc774\ud2f0\ube0c \ube44\uc988\ub2c8\uc2a4\ub294 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \ud1b5\ud574 \ub2e4\ub978 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/every-interaction-counts-with-enterprise-cpaas\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-27T22:43:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/Blog_headers_2021_webex1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"974\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jay Patel\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jay Patel\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script type=\"application\/ld+json\" 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