{"id":381262,"date":"2021-11-17T14:49:08","date_gmt":"2021-11-17T22:49:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98%eb%8a%94\/"},"modified":"2021-11-17T14:49:08","modified_gmt":"2021-11-17T22:49:08","slug":"%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98%eb%8a%94","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-stories\/%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98%eb%8a%94\/","title":{"rendered":"\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130"},"content":{"rendered":"

\uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc \uc774 \uc2dc\uae30\ub97c \ud1b5\ud574 \ub180\ub77c\uc6b4 \ud0c4\ub825\uc131\uc744 \ubcf4\uc600\uc2b5\ub2c8\ub2e4.\u00a02\ubd80\ub85c \uad6c\uc131\ub41c \uc774 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c <\/span>Jamie Romanin<\/span><\/a>\uc740\u00a0\uc778\ub3c4 \ub3d9\uc885\uc5c5\uacc4 \uae30\uc5c5\ub4e4\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\ub97c \uc9c0\ub098\uba70 \ud601\uc2e0\ud558\uace0 \ud611\uc5c5\ud558\uc5ec \ud2b9\ubcc4\ud55c \uae30\ud68c\ub97c \ub9de\uc774\ud55c \uc778\ub3c4 BPO \uc5c5\uacc4\uc5d0 \ub300\ud55c \uad00\uc810\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc5d0 ‘\ud601\uc2e0\uc744 \uc8fc\ub3c4’\ud558\ub294 \ucee8\ud0dd \uc13c\ud130<\/span><\/b>\u00a0<\/span><\/h2>\n

100\ub144\uc5d0 \ud55c \ubc88 \uc788\uc744 \ubc95\ud55c \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uad6d\uac00\uc5d0\uc11c ‘\uc0b6\uc758 \ubc29\uc2dd’ \ub0b4\uc9c0\ub294 ‘\uc778\ub958 \ud658\uacbd’\uc774 \uae09\ubcc0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc2e4\uc81c\ub85c \ud32c\ub370\ubbf9\uc744 \ud1b5\ud574 \uc2e4\uc0dd\ud65c\uc774\ub4e0 \uc9c1\uc7a5 \uc0dd\ud65c\uc774\ub4e0 \uc138\uc0c1\uc774 \uc774\uc804\uc73c\ub85c \ub418\ub3cc\uc544\uac08 \uc218 \uc5c6\uc744 \ub9cc\ud07c \uc644\ubcbd\ud788 \ubcc0\ud654\ud588\ub2e4\ub294 \uad50\ud6c8\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc778 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ubaa8\ub378\uc5d0 \uc801\uc751\ud558\uae30 \uc704\ud574 \uac1c\uc120\ub41c \uc778\ud130\ub137 \uc5f0\uacb0\uc744 \uac15\ud654\ud558\uace0 \ub354 \uc2a4\ub9c8\ud2b8\ud558\uba74\uc11c \ud601\uc2e0\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ud604\ud574\uc57c \ud560 \ud544\uc694\uc131\uacfc \uae34\uae09\uc131\uc774 \ub300\ub450\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud2b9\ud788 \uae30\uc5c5\uc5d0\uc11c\ub294 \uc774\ub807\uac8c \ud63c\uc7ac\ub41c \uc5c5\ubb34 \ubaa8\ub378\uc744 \uc704\ud55c \uae30\uc220\uc744 \ub3c4\uc785\ud558\uace0 \uac15\ub825\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc218\ub9bd\ud574\uc57c \ud560 \ud544\uc694\uc131\uc744 \uc778\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc138\uacc4 \ub2e4\ub978 \ub098\ub77c\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, \uc778\ub3c4\ub3c4 \uc774\ub7ec\ud55c \ubb38\uc81c\uc640 \uae30\ud0c0 \uc218\uc694\ub97c \uace0\uc2ec\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ub2e4\ud589\ud788\ub3c4 \ud604\uc9c0\uc758 \uc815\ubcf4 \uae30\uc220(IT) \ubc0f \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uad00\ub9ac(BPM) \uc5c5\uacc4\ub294 \uc778\ub3c4 \ub0b4 \ud32c\ub370\ubbf9 \ud655\uc0b0\uc744 \uc800\uc9c0\ud558\uae30 \uc704\ud55c \uc804\uad6d\uc801\uc778 \ubd09\uc1c4\ub839 \uc774\ud6c4 \uae30\ud0c0 \uc5c5\uacc4\ubcf4\ub2e4 \ub354 \ube68\ub9ac \ub2e4\uc2dc \ud68c\ubcf5\uc138\uc5d0 \uc811\uc5b4\ub4e4\uc5c8\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uadf8\ubfd0\ub9cc \uc544\ub2c8\ub77c, IT \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc99d\uac00\ud558\ub294 \uc218\uc694\ub3c4 \uc21c\ud48d\uc73c\ub85c \uc791\uc6a9\ud558\uc5ec \ud574\ub2f9 \uc5c5\uacc4\ub294 \uc774\ub7ec\ud55c \ud63c\uc7ac\ub41c \uc5c5\ubb34 \ubaa8\ub378\uc744 \uc704\ud55c \uae30\uc220\uc744 \ub3c4\uc785\ud558\uace0 \uac15\ub825\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc218\ub9bd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud32c\ub370\ubbf9 \ucd08\uae30 \uba87 \uac1c\uc6d4 \ub3d9\uc548 \uc804 \uc138\uacc4\ub294 \uc6d0\uaca9 \uadfc\ubb34\uc5d0 \uc801\uc751\ud558\ub290\ub77c \uace0\uad70\ubd84\ud22c\ud588\uc73c\uba70, \uc5c4\uccad\ub09c \uaddc\ubaa8\ub85c \uc7ac\ud0dd\uadfc\ubb34 \uc804\ud658\uc774 \uc774\ub8e8\uc5b4\uc84c\uae30 \ub54c\ubb38\uc5d0 \uc9c1\uc6d0\ub4e4\uc740 \uc778\ud504\ub77c\uc640 \ub9ac\uc18c\uc2a4\ub97c \uac00\uc871\ub4e4\uacfc \uacf5\uc720\ud574\uc57c \ud558\ub294 \uc0c1\ud669\uae4c\uc9c0 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \uc0c1\ud669\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc2dc\uc7a5\uc758 \uba87\uba87 \uc720\ub9dd \uae30\uc5c5\uc740 \uc778\ub3c4\uc5d0\uc11c \uc804\uad6d\uc801\uc778 \uc131\uc7a5\uc138\ub97c \ubcf4\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

2\ubd80\ub85c \uad6c\uc131\ub41c \uc2dc\ub9ac\uc988 \uc911 1\ubd80\uc5d0\uc11c\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uad00\uc810\uc5d0\uc11c \uc774\ub7ec\ud55c \ud2b8\ub80c\ub4dc\uc640 \ub2e4\ub978 \ud2b8\ub80c\ub4dc\ub97c \uac80\ud1a0\ud558\uace0, \uae30\uc5c5\uc758 \ud544\uc218\uc801\uc774\uace0 \uae30\ucd08\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc778 \ucee8\ud0dd \uc13c\ud130\uac00 \uc5b4\ub5bb\uac8c \uc790\uccb4\uc801\uc778 \ubcc0\ud654\uc640 \ud601\uc2e0\uc744 \uc774\ub8e8\uc5b4\ub0c8\ub294\uc9c0, \uadf8\ub9ac\uace0 \uc5b4\ub514\uc11c\ub098 \uc77c\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\uc5d0 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uc5b4\ub5a4 \ubc29\uc2dd\uc73c\ub85c \uc624\ub298\ub0a0\uc758 \ub2f9\uba74 \uacfc\uc81c\uc5d0 \ub300\uc751\ud588\ub294\uc9c0 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.\u00a0<\/span>\u00a0<\/span><\/p>\n

\uc131\uacf5\uc73c\ub85c\uc758 \ube60\ub978 \uc804\ud658\u00a0<\/span><\/b>\u00a0<\/span><\/h2>\n

\uba3c\uc800 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\uc5d0\uc11c\ub294 \uc6d0\uaca9 \uadfc\ubb34\ub85c \uc778\ud55c \uc0c8\ub85c\uc6b4 \ub2f9\uba74 \uacfc\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ubcf8\uc5f0\uc758 \uc5ed\ud560\uc744 \ud574\ub0c8\uace0 \uc774\uc5d0 \uc798 \ub300\uc751\ud588\uc73c\uba70, \uc2e0\uc18d\ud55c \ubcc0\ud654\ub97c \uaf80\ud558\uc5ec \ubd84\uc0b0\ub41c \uc778\ub825\uc73c\ub85c \uc804\ud658\ud558\uace0 \ub2e4\uc591\ud55c \uc790\ub3d9\ud654 \ubc0f \ud50c\ub7ab\ud3fc \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud588\uc2b5\ub2c8\ub2e4.\u202f<\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc601\ub9ac\ud558\uace0 \uacc4\uc0b0\ub41c \uc804\ud658\uc740 \uc0b0\uc5c5 \uc804\uccb4\uc5d0 \uc774\uc775\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \uc0c1\ud638 \uc791\uc6a9\uc740 \uc628\ub77c\uc778\uc73c\ub85c \uc774\ub3d9\ud588\uace0, \uace0\uac1d \uc9c0\uc6d0 \uc778\ub825\uc774 \ubd84\uc0b0\ub418\uc5c8\uc73c\ubbc0\ub85c \uc218\uc6a9 \uc18d\ub3c4\uac00 \uc9c0\ub09c \uba87 \uac1c\uc6d4\uac04 \ub69c\ub837\ud558\uac8c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc218\uce58\ub85c \uc0b4\ud3b4\ubd24\uc744 \ub54c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc0b0\uc5c5 \ub2e8\uccb4\uc778 <\/span>NASSCOM<\/span><\/a>\uc5d0 \ub530\ub974\uba74, 2021\ub144 3\uc6d4 31\uc77c\uae4c\uc9c0 \ud68c\uacc4 \uc5f0\ub3c4 \ub3d9\uc548 BPM \uc5c5\uacc4\ub294 2.3% \uc131\uc7a5\ud558\uc5ec 380\uc5b5 \ub2ec\ub7ec\uc5d0 \ub2ec\ud558\ub294 \uc218\uc775\uc744 \uc62c\ub9b0 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8 \uc778\ub3c4 \uc815\ubd80\ub294 \uc774 \ubd84\uc57c\uac00 2025\ub144\uae4c\uc9c0 555\uc5b5 \ub2ec\ub7ec3<\/sup><\/span>\u00a0<\/span>(PTI, 2021\ub144) \uaddc\ubaa8\ub85c \uc131\uc7a5\ud560 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c4 \uac83\uc73c\ub85c \ucd94\uc0b0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\ud1b5\uacc4\ub97c \uc0b4\ud3b4\ubcf4\uba74 \uc774 \uc5c5\uacc4\ub294 \uc2dc\uc7a5 \ubcc0\ud654 \ub300\uc751\uc5d0 \uc801\uadf9\uc801\uc785\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \ub3c4\uc785\uc758 \uc911\uc694\uc131\uc744 \uc778\uc2dd\ud558\ub294 \ub370 \uc5f4\uc758\uac00 \uc788\uc73c\uba70, \uc0c8\ub86d\uace0 \uc790\uc728\uc131\uc774 \uac15\ud654\ub41c \ucee8\ud0dd \uc13c\ud130 \ubb38\ud654\ub97c \uc120\uc81c\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uace0, \uc870\uc9c1\uc774 \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \ud601\uc2e0\ud558\uba70 \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ubb38\ud654\ub97c \uc801\uc6a9\ud558\ub294 \ub370 \ucd5c\uc120\uc744 \ub2e4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uace0\uac1d \uae30\ub300\uce58 \ubcc0\ud654\u202f<\/span><\/b>\u00a0<\/span><\/h2>\n

\ubaa8\ub4e0 \uacf3\uc5d0\uc11c \ubcc0\ud654\uac00 \uc77c\uc5b4\ub098\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ub098\ud0c0\ub09c \ubcc0\ud654\ub294 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub9c8\uc800 \ubc14\uafd4 \ub193\uc558\uc73c\uba70, \uae30\uc5c5\uc740 \uc774\ub97c \ub530\ub77c\uc7a1\uae30 \uc704\ud574 \uc0ac\ud22c\ub97c \ubc8c\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc2e4\uc744 \uc778\uc815\ud558\uace0 \ubcf4\uba74, \ubd09\uc1c4\ub839\uacfc \uc7ac\ud0dd\uadfc\ubb34\ub85c \uc778\ud574 \uc11c\ube44\uc2a4 \ubb38\uc758\ub7c9\uc774 \uc99d\uac00\ud588\uace0 \uc5ed\ub300 \ucd5c\uace0\ub85c \uc9e7\uc740 \uc2dc\uac04 \ub0b4\uc5d0 \ubb38\uc81c\ub97c \ud574\uacb0\ud574 \uc8fc\uae30\ub97c \ubc14\ub77c\ub294 \uae30\ub300\uce58\ub3c4 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc740\ud589 \ucc3d\uad6c\ub97c \uc9c1\uc811 \ubc29\ubb38\ud558\uac70\ub098 \uace0\uac1d \ub300\uba74 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub2e4\ub978 \uae30\uad00\uc744 \ubc29\ubb38\ud558\ub358 \uac83\uc740 \ud55c\ucc38 \uc804 \uc77c\uc774\ub2c8 \ub9d0\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud604\uc0c1\uc740 \ubaa8\ub4e0 \ubd80\ubb38\uc5d0\uc11c \ubcc0\ud654\ub97c \uc720\ubc1c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc774\ub294 \uae30\uc5c5\uc774 \uc5ec\ub7ec \ucc44\ub110 \uc804\uccb4\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\uace0 \uc9c0\uc6d0\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud574\uc9c4 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\uc5d0\uc11c\ub3c4 \uc9c4\uac00\ub97c \ubc1c\ud718\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc544\uc6b8\ub7ec \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \ubd80\ubb38\uc5d0\uc11c\ub3c4 \uc99d\uac00\ud560 \uac83\uc73c\ub85c \uc608\uc0c1\ub429\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ud601\uc2e0\uc73c\ub85c \ubcc0\ud654\uc5d0 \ud0c4\ub825\uc774 \uc0dd\uacbc\uae30\uc5d0 \uc774\uc81c \uae30\uc5c5\uc740 \ud575\uc2ec \uc6b4\uc601\uc5d0 \uc8fc\ub825\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e4\uc81c\uc801\uc778 \uae30\ub7c9\uc744 \uac16\ucd98 \ud30c\ud2b8\ub108\uc5d0 \uace0\uac1d \uacbd\ud5d8 \uc6b4\uc601\uc744 \ub9e1\uae30\uace0\uc790 \ud558\ub294 \uc758\ud5a5\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uac15\ud574\uc84c\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

BPO \uc2dc\uc7a5\uc740 \ucd08\uae30\uc5d0\ub294 \uc131\uc7a5\uc138\uac00 \uc77c\uc2dc\uc801\uc73c\ub85c \uac10\uc18c\ud55c \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. \uc804\uad6d\uc801\uc778 \ubd09\uc1c4\ub839\uc774 \ub0b4\ub824\uc9c0\uba74\uc11c \ud2b9\ud788 2021\ub144 \ud68c\uacc4 \uc5f0\ub3c4\uc758 1\ubd84\uae30\uc5d0 \uac10\uc18c\uc138\uac00 \ub098\ud0c0\ub0ac\uc73c\uba70 \ub0a9\ud488\uacfc \uad00\ub828\ub41c \uc6b0\ub824\ub85c \uc778\ud574 \uae30\uc5c5\uc758 \uae30\uc220 \uc81c\ud488 \uc9c0\ucd9c\uc774 \ud558\ub77d\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\ub7ec\ud55c \uc591\uc0c1\uc740 \ub2e4\uc2dc \ubcc0\ud654\ud588\uc73c\uba70, \uc774\ubbf8 \uae0d\uc815\uc801\uc778 \uc131\uc7a5\ub960\uc744 \ub098\ud0c0\ub0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc778\uc13c\ud2f0\ube0c\ub85c \uc131\uc7a5 \ucd09\uc9c4\u202f<\/span><\/b>\u00a0<\/span><\/h2>\n

\ucee8\ud0dd \uc13c\ud130 \ubd80\ubb38\uc740 \ubb3c\ub860 \uadf8 \ubc16\uc758 \ubd84\uc57c\uc640 \uc0b0\uc5c5 \uc804\ubc18\uc5d0\uc11c \uc2dc\uc7a5\uc758 \ud65c\uae30\ub97c \ucd09\uc9c4\ud55c \ub2e4\ub978 \uc870\uce58\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc744\uae4c\uc694?\u202f<\/span>\u00a0<\/span><\/p>\n

\uc6b0\uc120, \ud32c\ub370\ubbf9 \uc2dc\ub300\uc758 \ud63c\uc7ac\ub41c \uc5c5\ubb34 \ubaa8\ub378\uc744 \uc811\ud55c \uc778\ub3c4 \uc815\ubd80\ub294 \uc5c5\uacc4\uc758 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \ubc0f \uaddc\uc81c \ubd80\ub2f4\uc744 \uc644\ud654\ud558\uace0 ‘\uc5b4\ub514\uc11c\ub098 \uc77c\ud560 \uc218 \uc788\ub294’ \uc5c5\ubb34 \ubaa8\ub378\uc744 \uc9c0\uc6d0\ud588\uc2b5\ub2c8\ub2e4.\u202f<\/span>\u00a0<\/span><\/p>\n

2020\ub144 11\uc6d4, \uc778\ub3c4 \uc815\ubd80\ub294 \uae30\ud0c0 \uc11c\ube44\uc2a4 \uacf5\uae09\uc790(OSP)\ub97c \uc704\ud55c \uac00\uc774\ub4dc\ub77c\uc778 \uac1c\uc815\ud3101<\/sup><\/span>\u00a0<\/span>(Bureau, 2020\ub144)\uc744 \ubc1c\ud589\ud588\uace0, \uc774\ub294 2021\ub144 6\uc6d4\uc5d0 \ucd94\uac00\ub85c \ud655\uc7a5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac1c\uc815\ub41c \uac00\uc774\ub4dc\ub77c\uc778\uc5d0\uc11c\ub294 \uad6d\ub0b4 \ubc0f \ud574\uc678 OSP \uac04\uc758 \ucc28\ubcc4\uc744 \uc5c6\uc560\uace0 \ubaa8\ub4e0 \uc720\ud615\uc758 OSP \uc0c1\ud638 \uc5f0\uacb0\uc744 \ud5c8\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uac00\uc774\ub4dc\ub77c\uc778\uc740 \uac19\uc740 \ud68c\uc0ac, \uadf8\ub8f9 \ud68c\uc0ac \ub610\ub294 \uad00\ub828 \uc5c6\ub294 \ud68c\uc0ac\uc5d0 \uc18d\ud55c OSP \uc13c\ud130 \uac04\uc758 \ub370\uc774\ud130 \uc0c1\ud638 \uc5f0\uacb0\uc5d0 \ub300\ud55c \uc81c\ud55c\ub3c4 \uc5c6\uc574\uc2b5\ub2c8\ub2e4<\/span>2<\/sup>(Doval, 2021\ub144).<\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \uac00\uc774\ub4dc\ub77c\uc778\uc5d0\uc11c\ub294 \uc9c0\uc2dd \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(KPO) \ubc0f IT \uc9c0\uc6d0 \uc11c\ube44\uc2a4(ITeS) \uc5c5\uccb4 \ubc0f \ucf5c\uc13c\ud130 \uc678\uc5d0, \uc74c\uc131 \uae30\ubc18 BPO\ub97c \uc8fc\ub85c \ub2e4\ub8f9\ub2c8\ub2e4. \uc81c\ud55c \uc0ac\ud56d \ucca0\ud3d0\ub294 \uc18c\ub3c4\uc2dc\uc5d0 \uc18c\uc7ac\ud558\uace0 \uc788\ub294 \uae30\uc5c5\uc758 \uc778\uc7ac \ud480\uc744 \ub113\ud788\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774\ub85c \uc778\ud574 \uc804 \uc138\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud070 \uc544\uc6c3\uc18c\uc2f1 \uac70\uc810\uad6d\uc778 \uc778\ub3c4\ub294 \ud544\ub9ac\ud540 \ubc0f \uc774 \uc0b0\uc5c5\uc758 \uc810\uc720\uc728\uc744 \ub192\uc774\uace0 \uc788\ub294 \uae30\ud0c0 \uc9c0\uc5ed\uacfc \uc9c0\uc18d\uc801\uc73c\ub85c \ub3d9\ub4f1\ud55c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

BPO \uc0b0\uc5c5\uc744 \ubd80\ud765\uc2dc\ud0a4\uace0 \uc788\ub294 \ub610 \ub2e4\ub978 \uae0d\uc815\uc801\uc778 \uc6c0\uc9c1\uc784\uc740 \uc778\ub3c4 \uc815\ubd80\uac00 \uc778\ub3c4 \ub0b4\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9c4 \uc774\ub7ec\ud55c \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4 \ub610\ub294 \ud574\uc678 \ubc95\uc778\uc774 \uc18c\uc7ac\ud55c \uad6d\uac00\uc5d0\uc11c \uc218\ud589\ud55c \uc544\uc6c3\uc18c\uc2f1 \uc11c\ube44\uc2a4\uc758 \uacbd\uc6b0 18%\uc758 \uc0c1\ud488 \ubc0f \uc11c\ube44\uc2a4 \uc138\uae08(GST)\uc744 \ubd80\uacfc\ud558\uc9c0 \uc54a\uaca0\ub2e4\uace0 \ubc1c\ud45c\ud55c \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e44<\/sup><\/span>\u00a0(Sikarwar, 2021\ub144). \uc774\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130\uac00 \ub2e4\ub978 \uad6d\uac00\uc640 \uacbd\uc7c1\ud558\ub294 \ub370 \ub9e4\ucd9c \uc6d0\uac00 \uce21\uba74\uc5d0\uc11c \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc6c0\uc9c1\uc784\uc740 \ud604\uc9c0 \uc5c5\uacc4\uc5d0\uc11c \ubaa8\ub450 \ud658\uc601\ubc1b\uace0 \uc788\uc73c\uba70 \uc815\ubd80\uac00 \ud574\ub2f9 \uc0b0\uc5c5\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uace0 \uc788\ub2e4\ub294 \uac83\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.\u202f<\/span>\u00a0<\/span><\/p>\n

\ud558\uc9c0\ub9cc \uc774 \uc8fc\uc81c\uc5d0 \ub300\ud574 \uc880 \ub354 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcfc \uc608\uc815\uc774\ubbc0\ub85c, 2\ubd80\uc758 \ub0b4\uc6a9\ub3c4 \uc0b4\ud3b4\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. 2\ubd80\uc5d0\uc11c\ub294 \ud63c\uc7ac\ub41c \uc5c5\ubb34 \ud658\uacbd\uc73c\ub85c \uc804\ud658\ud558\ub294 \uacfc\uc815\uc744 \uac00\ub85c\ub9c9\ub294 \uba87 \uac00\uc9c0 \ub09c\uc81c, \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120\uc758 \uc911\uc694\uc131\uc744 \uc2e0\uc18d\ud558\uac8c \ud655\uc778\ud558\uace0 \uadfc\ub85c\uc790\ub4e4\uc774 \uc0c8\ub86d\uace0 \uc720\ub9dd\ud55c \ud601\uc2e0\uc801 \ucee8\ud0dd \uc13c\ud130 \ubd84\uc57c\uc5d0\uc11c \uc798 \uc801\uc751\ud558\uace0 \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130\uc758 \uae30\ub2a5\ub3c4 \uc54c\uc544\ubd05\ub2c8\ub2e4.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc5d0 <\/span>Webex<\/span><\/a>\ub97c \ud1b5\ud574 \ud300 \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc5d0 \uad00\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc720\uc775\ud55c \uc774 <\/span>\ube14\ub85c\uadf8<\/span><\/a>\ub97c \ucc38\uc870\ud558\uc138\uc694.\u00a0<\/span>\u00a0<\/span><\/p><\/blockquote>\n

\u00a0<\/span>\ucd9c\ucc98\u00a0<\/strong><\/p>\n

    \n
  1. Bureau, F.(2020\ub144 11\uc6d4 6\uc77c). <\/span>The Financial Express<\/span><\/a>.<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
      \n
    1. Doval, P.(2021\ub144 6\uc6d4 24\uc77c). <\/span>The Times of India<\/span><\/a>.<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
        \n
      1. PTI.(2021\ub144 2\uc6d4 15\uc77c). <\/span>LiveMint<\/span><\/a>.<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
          \n
        1. Sikarwar, D.(2021\ub144 9\uc6d4 21\uc77c). <\/span>The Economic Times<\/span><\/a>.<\/span><\/i>\u00a0<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

          \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30\u00a0\u00a0<\/strong><\/p>\n

          \uace0\uac1d \uc2dc\ub300\uc758 \ucee8\ud0dd \uc13c\ud130 \ud601\uc2e0<\/span><\/a> [<\/span>\ube14\ub85c\uadf8<\/span><\/a>]<\/span>\u00a0<\/span><\/p>\n

          Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc73c\ub85c \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\ub294 \ubc29\ubc95<\/span><\/a> [\ube14\ub85c\uadf8]<\/span>\u00a0<\/span><\/p>\n

          \uc601\ud5a5\ub825 \uc720\uc9c0\ub97c \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/span><\/a> [\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span><\/p>\n

          \uace0\uac1d\uc758 \uc870\uac74\uc5d0 \ub530\ub77c \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\uc7a5\ud558\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95<\/span><\/a> [\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span>\u00a0<\/span><\/p>\n

          \uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654\ud558\ub294 \ud658\uacbd<\/span><\/a> [\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span>\u00a0<\/span><\/p>\n

          \u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

          \uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc […]<\/p>\n","protected":false},"author":5426,"featured_media":380727,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1506,1782],"tags":[3689],"class_list":["post-381262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-ko","category-1782","tag-call-center"],"acf":[],"yoast_head":"\n\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-stories\/part-1-india-contact-centers-ready-themselves-for-a-surge-in-demand-in-the-age-of-hybrid-work\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c, BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-stories\/part-1-india-contact-centers-ready-themselves-for-a-surge-in-demand-in-the-age-of-hybrid-work\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-17T22:49:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/072721_Cisco_Webex_18_India_WorkingFromDesk-006178.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Jamie Romanin\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" 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