{"id":382162,"date":"2021-11-24T12:50:07","date_gmt":"2021-11-24T20:50:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98\/"},"modified":"2021-11-24T12:50:07","modified_gmt":"2021-11-24T20:50:07","slug":"2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-stories\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%ec%8b%9c%eb%8c%80%ec%9d%98-%ea%b8%89%ec%a6%9d%ed%95%98%eb%8a%94-%ec%88%98%ec%9a%94%ec%97%90-%eb%8c%80%eb%b9%84%ed%95%98\/","title":{"rendered":"2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130"},"content":{"rendered":"

\uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc, \uc774 \uc2dc\uae30 \ub3d9\uc548 \ub180\ub77c\uc6b4 \ud0c4\ub825\uc131\uc744 \ubcf4\uc600\uc2b5\ub2c8\ub2e4. 2\ubd80\ub85c \uad6c\uc131\ub41c \uc774\ubc88 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0\uc11c\ub294\u00a0<\/span>Jamie Romani<\/span><\/a>n\uc774 \uc778\ub3c4 \ub3d9\uc885\uc5c5\uacc4 \uae30\uc5c5\ub4e4\uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\ub97c \ub9de\uc774\ud558\uba70 \ud601\uc2e0\uacfc \ud611\uc5c5\uc744 \ud1b5\ud574 \uc778\ub3c4 BPO \ubd80\ubb38\uc5d0 \uac00\uc838\uc628 \ud2b9\ubcc4\ud55c \uae30\ud68c\uc5d0 \ub300\ud55c \uad00\uc810\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ubc29\uc2dd\uc774 \uace7 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ubc29\uc2dd<\/span><\/strong><\/h2>\n

\ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ud658\uacbd\uc740 \ud558\ub8e8\uc544\uce68\uc5d0 \uad6c\ud604\ub41c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc0ac\uc2e4, \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ud658\uacbd\uc740 \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc804\uba74\uc5d0 \ub4f1\uc7a5\ud55c \ud6c4 \uc5c5\uacc4\uc5d0\uc11c \ud655\uace0\ud788 \uc790\ub9ac\ub97c \uc7a1\uc73c\uba70 \uc2dc\ub300\uc758 \ud750\ub984\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc774 \ube14\ub85c\uadf8 \uc2a4\ud1a0\ub9ac\uc758\u00a0<\/span>1\ubd80<\/span><\/a>\uc5d0\uc11c\u00a0\uc124\uba85\ud55c \uac83\ucc98\ub7fc \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9 \uac19\uc774 \ud55c \uc138\uae30\uc5d0 \ud55c \ubc88 \uc788\uc744 \ubc95\ud55c \uc0ac\uac74\uc740 \ubaa8\ub4e0 \uac83\uc744 \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \uae00\ub85c\ubc8c \ud32c\ub370\ubbf9\uc740 \uc0ac\ud68c, \uac00\uc871, \uac74\uac15, \uc9c1\uc7a5 \uc0dd\ud65c, \uc804\uccb4 \uc0b0\uc5c5\uc5d0 \uc601\ud5a5\uc744 \ubbf8\ucce4\uc73c\uba70, \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uad6d\uac00\uc758 ‘\uc0dd\ud65c \ubc29\uc2dd \ub610\ub294 ‘\uc778\ub958 \ud658\uacbd’\uc744 \uc7ac\uad6c\uc131\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ud2b9\ud788 \uc5c5\uacc4\ub294 \uc774 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ubaa8\ub378\uc744 \uc704\ud55c \uae30\uc220\uc744 \ucc44\ud0dd\ud558\uace0 \uac15\ub825\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud574\uc57c \ud560 \ud544\uc694\uc131\uc744 \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ud558\uc9c0\ub9cc \ub9ce\uc740 \uae30\uc5c5\uc774 \uc0ac\ubb34\uc2e4\uc744 \ub2e4\uc2dc \uc5f4\uace0 \uc0c8\ub85c\uc6b4 \uc7ac\ud0dd \uadfc\ubb34 \uc815\ucc45\uc744 \uc2dc\ud589\ud558\uba74\uc11c \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uacfc \uc720\uc5f0\uc131\uc5d0 \ub300\ud55c \uc5f4\ub9dd\uc740 \uc6b0\ub9ac\uc758 \uc815\uc2e0\uc5d0 \ub354\uc6b1 \ud655\uace0\ud788 \uc790\ub9ac\ub97c \uc7a1\uc558\uc2b5\ub2c8\ub2e4. \uc55e\uc73c\ub85c\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ubc29\uc2dd\uc774 \ubbf8\ub798\uc758 \uc5c5\ubb34 \ubc29\uc2dd\uc774 \ub420 \uac83\uc774\uba70 \uadf8\uac83\uc774 \ubc14\ub85c \uc6b0\ub9ac\uac00 \uc9c1\uc2dc\ud574\uc57c \ud560 \ud604\uc2e4\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ub530\ub77c\uc11c \uc774 \ube14\ub85c\uadf8 \uc2a4\ud1a0\ub9ac\uc758 2\ubd80\uc5d0\uc11c\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \ud658\uacbd\uc758 \ub3c4\uc785\uc744 \ubc29\ud574\ud558\ub294 \uc7a5\uc560\ubb3c\uacfc \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc758 \uc911\uc694\uc131\uc744 \uc0b4\ud3b4\ubcf4\uace0, \uadfc\ubb34\uc790\ub4e4\uc774 \ud601\uc2e0\uc801\uc778 \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc744 \ud1b5\ud574 \ub192\uc740 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \ub3d5\ub294 \ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130 \uae30\ub2a5\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.\u00a0\u00a0<\/span><\/p>\n

\ub118\uc5b4\uc57c \ud560 \uc7a5\uc560\ubb3c\uacfc \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uae38\u00a0<\/span><\/strong><\/h2>\n

\ud558\uc9c0\ub9cc \uba3c\uc800 \uc6d0\uaca9 \uadfc\ubb34\uc640 ‘\uc7a5\uc18c\uc5d0 \uad6c\uc560\ubc1b\uc9c0 \uc54a\ub294 \uadfc\ubb34’ \ubaa8\ub378\uc740 \ubcf4\uc548, \uc0dd\uc0b0\uc131, \uad50\uc721\uacfc \uad00\ub828\ud558\uc5ec \ub9e4\uc6b0 \ub9ce\uc740 \uc5b4\ub824\uc6c0\uc744 \uc218\ubc18\ud55c\ub2e4\ub294 \uc810\uc744 \uae30\uc5b5\ud574\uc57c \ud569\ub2c8\ub2e4. \ub2e4\ud589\ud788\ub3c4 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\ub294 \uc774\ub7ec\ud55c \uac01\uac01\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc744 \ube60\ub974\uac8c \ub3c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uba87 \uac00\uc9c0 \uc608\ub97c \ub4e4\uc5b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \ubcf4\uc548 \uc9c0\ucd9c\uc774 \uc99d\uac00\ud558\ub294 \uc0c1\ud669\uc5d0\uc11c \uac10\ub3c5\uc790\uc640 \ud300\uc7a5\uc740 Webex\uc640 \uac19\uc740 \ud611\uc5c5 \ud234\uc744 \ud65c\uc6a9\ud558\uc5ec \uc2e0\uc18d\ud55c \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0dd\uc0b0\uc131\ub3c4 \ubcf4\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ucee8\ud0dd \uc13c\ud130\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\ubc18 \uad50\uc721 \ubaa8\ub4c8\uc744 \ub3c4\uc785\ud558\uc5ec \uc2e0\uc785 \uc5d0\uc774\uc804\ud2b8\uac00 \ud3b8\ub9ac\ud558\uac8c \ud559\uc2b5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud575\uc2ec \uc791\uc5c5 \ud750\ub984\uc744 \uc5ec\ub7ec \uc704\uce58\ub85c \ubd84\uc0b0\ud55c \ubaa8\ub378\ub85c \uc804\ud658\ud558\uc5ec \uc6b4\uc601 \uc704\ud5d8\ub3c4 \uc81c\uac70\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1<\/span><\/strong><\/h2>\n

\ud558\uc9c0\ub9cc \uac00\uc7a5 \ud070 \uad50\ud6c8\uc774\uc790 \ucee8\ud0dd \uc13c\ud130 \uc5c5\uacc4\uac00 \uc131\uc7a5\ud55c \uc8fc\uc694 \uc774\uc720\ub294 CX(\uace0\uac1d \uacbd\ud5d8) \ubd80\ubb38\uc5d0 \ub300\ud55c \uc774\uc810\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc624\ub298\ub0a0\uc758 \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc740 \ub354\uc6b1 \uc758\ubbf8 \uc788\ub294 CX\ub97c \uc81c\uacf5\ud558\ub294 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac \ud5c8\ube0c, \uc989 ‘\uad00\uacc4 \ud5c8\ube0c’\uc785\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc5d0 \ub300\ud55c \uae30\uc220 \ub3c4\uc785 \ubc0f \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130\ub294 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \uace0\uac1d \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uace0 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc120\uc0ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, ‘\uc288\ud37c \uc5d0\uc774\uc804\ud2b8’\uac00 \ucd5c\uace0\uc758 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \uc790\ub3d9\ud654 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ub9e4\uc6b0 \uc5b4\ub835\uace0 \ubcf5\uc7a1\ud55c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc774 \ube14\ub85c\uadf8 \uae30\uc0ac\ub97c \uc791\uc131\ud558\uba74\uc11c \uc800\ub294 \uc774\ub7ec\ud55c \ud601\uc2e0\uc801\uc778 \uae30\uc220, \ud2b9\ud788 \ucf5c \uc13c\ud130 \uae30\uc220\uc774 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \uc5bc\ub9c8\ub098 \uc6a9\uc774\ud558\uac8c \ub9cc\ub4e4\uc5c8\ub294\uc9c0 \ub418\ub3cc\uc544\ubcf4\uc9c0 \uc54a\uc744 \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ucee8\ud0dd \uc13c\ud130 \uace0\uac1d \uad00\uacc4 \ub2f4\ub2f9\uc790\uc758 \ub300\ubd80\ubd84\uc740 \uc778\ub3c4 \uc804\uc5ed\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub04a\uae40 \uc5c6\ub294 \uc5f0\uacb0\uc131\uacfc \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud55c \uc2e0\uc18d\ud55c \ud574\uacb0\uc744 \ubc14\ud0d5\uc73c\ub85c \uae30\uc5c5\uc740 \ub180\ub77c\uc6b4 \uc18c\ud1b5\uacfc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc800\ud574\ud558\uc9c0 \uc54a\uace0 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc790\ubcf8 \uc9c0\ucd9c\uc744 \uc808\uac10\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uadf8\uc640 \ub3d9\uc2dc\uc5d0 \uc5c5\uacc4\ub294 \uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uae30\uc220 \uc778\ud504\ub77c\uc5d0 \ub300\ud55c \uc9c0\ucd9c\uc744 \ub298\ub9ac\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI \ud1b5\ud569\ubd80\ud130 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uacfc \ud1b5\ud569\ub418\ub294 \ud611\uc5c5 \uc194\ub8e8\uc158(\ubbf8\ud305 \ub610\ub294 \ube44\ub514\uc624) \uc81c\uacf5\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ud5a5\uc0c1\ub41c \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc740 \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uac15\ud654\ud558\ub294 \ub370 \uc911\ucd94\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc608\ub97c \ub4e4\uc5b4 \ud1b5\ud569 \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud1b5\ud574 \uace0\uac1d \uad00\uacc4 \uc784\uc6d0\uc9c4\uc740 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \uacfc\uc81c \ubc0f \ubb38\uc81c\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ucc45\uc744 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc694\ucee8\ub300, \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74 \ubcf4\ub958 \uc911\uc778 \ubb38\uc81c\ub97c \ub354\uc6b1 \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \ud074\ub77c\uc774\uc5b8\ud2b8\uac00 \ubb38\uc81c\ub97c \uc790\uc138\ud788 \uc124\uba85\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc2dc\uc2a4\ucf54\uc5d0\uc11c\ub294 \uc758\ubbf8 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \uc81c\uacf5\ud558\ub294 \ud61c\ud0dd\uc744 \ub108\ubb34\ub098 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uc774\uc81c, Facebook Messenger, SMS, \ucc44\ud305\uacfc \uac19\uc740 \uae30\uc874 \uc74c\uc131 \ucc44\ub110 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ud3ec\ud568\ud558\uc5ec \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \uc2dc\uc2a4\ucf54\uc758 Webex Contact Center \uae30\ub2a5 \uc911 \uc77c\ubd80\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

AI\/ML \uae30\ubc18 \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uac70\ub098, \ud574\uacb0\uc744 \uc704\ud574 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ud1b5\ud654\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ub300\ud654 \ub0b4\uc6a9 \uae30\ub85d, \uc9c0\ub2a5\ud615 \uc140\ud504\uc11c\ube44\uc2a4\uc640 \uac19\uc740 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\ub294 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uba74 \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub418\uace0 \uccab \ubc88\uc9f8 \ud1b5\ud654\uc5d0\uc11c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uac00\ub2a5\uc131\ub3c4 \ucee4\uc9d1\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\ub610\ud55c Webex Contact Center\uc758 AI \uae30\uc220\uc740 \uc2e4\uc2dc\uac04 \uc5d0\uc774\uc804\ud2b8 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba70, Webex \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec \ucee8\ud0dd \uc13c\ud130 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc678\ubd80\uc758 \uc8fc\uc81c \uc804\ubb38\uac00\ub97c \ucc38\uc5ec\uc2dc\ud0ac \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \ud3ec\ud568\ud55c \ubaa8\ub4e0 Webex \uae30\ub2a5\uc740 \ud611\uc5c5\uacfc \uc18c\ud1b5\uc774 \ube48\ubc88\ud558\uac8c \uc77c\uc5b4\ub098\ub294 \ubbf8\ub798 \uc5c5\ubb34 \ud658\uacbd, \uc989 \uace0\uac1d\uc744 \ucc38\uc5ec\uc2dc\ud0a4\uace0 \uace0\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc138\uc0c1\uc744 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

\uadf8\ub9ac\uace0 \uae30\uc5c5\uc774 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uad00\ub9ac \ubc29\uc2dd\uc744 \uc7ac\uace0\ud558\uace0 \ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158 \uac19\uc740 \ud575\uc2ec \ud504\ub85c\uc138\uc2a4\ub97c \uac15\ud654\ud558\ub294 \uc2dc\uae30\uc5d0 \uc788\uc5b4 \uc774\ub7ec\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc9c1\uad00\uc801\uc778 \uae30\uc220\uc740 \uc544\ubb34\ub9ac \ube68\ub9ac \ub3c4\uc785\ud574\ub3c4 \uc774\ub974\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc800\ucc98\ub7fc \uac04\ud3b8\ud558\uac8c \ud611\uc5c5\ud558\uace0 \uc8fc\uc81c \uc804\ubb38\uac00\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc774 \ud544\uc694\ud55c \uc6d0\uaca9 \uadfc\ubb34\uc790\ub4e4\uc5d0\uac8c\ub294 \ub354\uc6b1\ub354 \uadf8\ub807\uc2b5\ub2c8\ub2e4.\u00a0<\/span><\/p>\n

<\/span>Webex Contact Center<\/span><\/a>\u00a0\ubc0f \uc774 \ud50c\ub7ab\ud3fc\uc758 \uae30\ub2a5\uacfc \uc774\uc810\uc744\u00a0\uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74\u00a0<\/span>\uc1fc\ucf00\uc774\uc2a4 \ube0c\ub85c\uc288\uc5b4<\/span><\/a>\ub97c\u00a0\uc77d\uac70\ub098, \ub9de\ucda4\ud654\ub41c\u00a0<\/span>\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \ub370\ubaa8\ub97c \uc9c0\uae08 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/span><\/a><\/p><\/blockquote>\n

\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30\u00a0<\/strong><\/p>\n

1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130<\/span><\/a><\/p>\n

1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uadfc\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud55c \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0\u00a0<\/span><\/a>\u00a0[<\/span>\ube14\ub85c\uadf8<\/span><\/a>]\u00a0\u00a0<\/span><\/p>\n

2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0\u00a0<\/span><\/a>\u00a0[<\/span>\ube14\ub85c\uadf8<\/span><\/a>]<\/span><\/p>\n

Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uae30<\/a> [<\/span>\ube14\ub85c\uadf8]<\/span><\/p>\n

Cisco + IMImobile\ub85c \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798 \uc81c\uacf5<\/span><\/a>\u00a0[\ube14\ub85c\uadf8]<\/span><\/p>\n

\uc601\ud5a5\ub825 \uc720\uc9c0\ub97c \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/span><\/a>\u00a0[\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span><\/p>\n

\uace0\uac1d\uc758 \uc870\uac74\uc5d0 \ub530\ub77c \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\uc7a5\ud558\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95<\/span><\/a>\u00a0[\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span><\/p>\n

\uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654\ud558\ub294 \ud658\uacbd<\/span><\/a>\u00a0[\uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098]<\/span><\/p>\n

\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

\uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc, […]<\/p>\n","protected":false},"author":5426,"featured_media":381013,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[424,1506,1782],"tags":[3689],"class_list":["post-382162","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-customer-stories-ko","category-1782","tag-call-center"],"acf":[],"yoast_head":"\n2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/customer-stories-ko\/2\ubd80-\ud558\uc774\ube0c\ub9ac\ub4dc-\uc5c5\ubb34-\uc2dc\ub300\uc758-\uae09\uc99d\ud558\ub294-\uc218\uc694\uc5d0-\ub300\ube44\ud558\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34 \uc2dc\ub300\uc758 \uae09\uc99d\ud558\ub294 \uc218\uc694\uc5d0 \ub300\ube44\ud558\ub294 \uc778\ub3c4\uc758 \ucee8\ud0dd \uc13c\ud130 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc778\ub3c4\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO)\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\ub294 \ubd84\uc57c \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \ub2e4\ub978 \uc5c5\uacc4\uc640 \ub9c8\ucc2c\uac00\uc9c0\ub85c BPO \ubd80\ubb38\ub3c4 \ud32c\ub370\ubbf9\uc73c\ub85c \ud070 \ud0c0\uaca9\uc744 \ubc1b\uc558\uc9c0\ub9cc, […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ko\/customer-stories-ko\/2\ubd80-\ud558\uc774\ube0c\ub9ac\ub4dc-\uc5c5\ubb34-\uc2dc\ub300\uc758-\uae09\uc99d\ud558\ub294-\uc218\uc694\uc5d0-\ub300\ube44\ud558\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-11-24T20:50:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/11\/072721_Cisco_Webex_6_WorkingTalking-002386.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" 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