{"id":382307,"date":"2021-12-10T12:49:48","date_gmt":"2021-12-10T20:49:48","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%97%ac%ed%96%89-%eb%b3%b4%ed%97%98-%ec%97%85%ea%b3%84%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ea%b8%b0%ec%88%a0-%ec%9e%ac%ec%a0%95%ec%9d%98\/"},"modified":"2022-01-11T15:19:09","modified_gmt":"2022-01-11T23:19:09","slug":"%ec%97%ac%ed%96%89-%eb%b3%b4%ed%97%98-%ec%97%85%ea%b3%84%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ea%b8%b0%ec%88%a0-%ec%9e%ac%ec%a0%95%ec%9d%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%97%ac%ed%96%89-%eb%b3%b4%ed%97%98-%ec%97%85%ea%b3%84%ec%9d%98-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ea%b8%b0%ec%88%a0-%ec%9e%ac%ec%a0%95%ec%9d%98\/","title":{"rendered":"\uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 &#8216;\ucee8\ud0dd \uc13c\ud130&#8217; \uae30\uc220 \uc7ac\uc815\uc758"},"content":{"rendered":"<p>\uae30\uc5c5\uc774 \uc900\ube44\ub418\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uac11\uc790\uae30 \uc5c4\uccad\ub09c \uc804\ud654\uc640 \uc694\uccad\uc774 \uc3df\uc544\uc9c4\ub2e4\uace0 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>\uc774\ub294 \uc804 \uc138\uacc4\uc801\uc778 COVID-19 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc5d0\uc11c \ubc1c\uc0dd\ud55c \uc2dc\ub098\ub9ac\uc624\uc774\uba70 \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4 \uc704\uae30\uc785\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \ubcf5\uc7a1\ud55c \uc5ec\ud589 \uc77c\uc815 \uc870\uc815\uc5d0 \ud544\uc694\ud55c \ubb38\uc758\ub85c \uc989\uac01\uc801\uc778 \uc9c0\uc6d0\uc744 \ud544\uc694\ub85c \ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uace0\uac1d \uae30\ub300\uce58\uc758 \ucee4\ub2e4\ub780 \ubcc0\ud654<\/h2>\n<p>\ud558\uc9c0\ub9cc \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\ub3c4 \uc2ec\uac01\ud55c \uc758\ub8cc \ubc0f \uacbd\uc81c \uc704\uae30\ub97c \ub9de\uc544 \uc774\ub807\uac8c \uc720\ub840 \uc5c6\ub294 \uaddc\ubaa8\uc758 \uace0\uac1d \uae30\ub300\uce58\uc758 \ucee4\ub2e4\ub780 \ubcc0\ud654\uc5d0 \ubaa8\ub450 \ub300\ube44\ud558\uace0 \uc788\ub358 \uac83\uc740 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \ub9ce\uc740 \uc5ec\ud589 \ubcf4\ud5d8 \ud68c\uc0ac\uac00 \ud1b5\ud654\uc758 90%\ub97c \ucc98\ub9ac\ud558\uae30 \uc704\ud55c \ud638\uc804\ud658 \uae30\uc220\uc744 \uac16\ucd94\uace0 \uc788\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac8c\ub2e4\uac00 \ub300\uba74 CX\uc758 \uc2e4\ud328\ub294 \uc5ec\ud589 \ubc0f \ubcf4\ud5d8 \uc5c5\uacc4\uc758 \ud55c \uc5c5\uccb4\uc5d0\ub9cc \uad6d\ud55c\ub41c \uac83\uc774 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc73c\ub85c \uc774 \uc5c5\uacc4\uc758 \ub9ce\uc740 \uc5c5\uccb4\ub294 \uc544\uc9c1\ub3c4 \uc624\ub798\ub41c \ud56d\uacf5\uad8c \uc608\uc57d \uc2dc\uc2a4\ud15c, \ub808\uac70\uc2dc \ud504\ub85c\uc138\uc2a4 \ub610\ub294 \uc624\ub798\ub41c \uc778\ud504\ub77c\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. COVID-19\uc774 \ubc1c\uc0dd\ud588\uc744 \ub54c \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc740 \uc7ac\ud0dd \uadfc\ubb34\ub97c \ud560 \uc218 \ubc16\uc5d0 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2f9\uc5f0\ud788 \uc774\ub7ec\ud55c \ub300\uaddc\ubaa8\uc758 \u2018CX \uc704\uae30\u2019\uc640 \ub192\uc740 \uc218\uc900\uc758 \ubb38\uc81c\ub85c \uc778\ud574 \uc774 \uc5c5\uacc4\ub294 \ub9e4\uc6b0 \ud070 \ud0c0\uaca9\uc744 \uc785\uc744 \uc218\ubc16\uc5d0 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc5ec\ud589 \uc5c5\uacc4 \ubc0f \uc5ec\ud589 \ubcf4\ud5d8 \uc2dc\uc7a5\uc740 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uac00\uc7a5 \uc2ec\ud55c \ud0c0\uaca9\uc744 \uc785\uc740 \uc5c5\uacc4 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uadf8 \uc601\ud5a5\uc774 \ub108\ubb34 \ucee4\uc11c \ubaa8\ub4e0 \uc218\uce58\uac00 \uc720\ub840 \uc5c6\uc774 \uace4\ub450\ubc15\uc9c8\ucce4\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc804 \uc138\uacc4\uc801\uc778 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud55c \uc2dc\uc7a5 \ubd88\uc548\uc815\ud654\uc640 \uc9c0\uc18d\uc801\uc778 \ubd88\ud655\uc2e4\uc131\uc73c\ub85c \uc2dc\ud589\ub41c \uac11\uc791\uc2a4\ub7ec\uc6b4 \uc138\uacc4\uc801\uc778 \uc774\ub3d9 \uae08\uc9c0, \uc9c0\uc18d\uc801\uc778 \uc774\ub3d9 \uc81c\ud55c, \ubc18\ubcf5\uc801\uc778 \ubd09\uc1c4 \uc870\uce58 \ub54c\ubb38\uc5d0 \uc774 \uc5c5\uacc4\uc5d0 \ud63c\ub780\uc774 \ubc1c\uc0dd\ud55c \uac83\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\uc81c\ub85c \uc5ec\ud589\uc5d0 \uad00\ub828\ud55c \uc218\uce58\uc758 \ubcc0\ud654\ub294 \ub180\ub77c\uc6e0\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.tourism.australia.com\/en\/markets-and-stats\/tourism-statistics\/international-market-performance.html\" target=\"_blank\" rel=\"noopener\">Tourism Australia<\/a>\uc5d0 \ub530\ub974\uba74, 2020\ub144 10\uc6d4\uae4c\uc9c0 \ud574\uc678 \ubc29\ubb38\uc774 2019\ub144 \ub3d9\uae30 \ub300\ube44 60.7% \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ud130\ub110 \ub05d\uc758 \ube5b<\/h2>\n<p>2021\ub144\uc5d0\ub294 \uc774\ub7ec\ud55c \uc218\uce58\uac00 \ub354\uc6b1 \uc545\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud638\uc8fc \uc815\ubd80\uc758 \uc778\ud504\ub77c, \uad50\ud1b5, \uc9c0\uc5ed \uac1c\ubc1c, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ubd80\uc5d0 \ub530\ub974\uba74 2021\ub144 9\uc6d4 \uc2b9\uac1d \uc774\ub3d9\ub7c9\uc774 <a href=\"https:\/\/www.bitre.gov.au\/statistics\/aviation\/international\" target=\"_blank\" rel=\"noopener\">2019\ub144 9\uc6d4\uc758 350\ub9cc \uac74\uc5d0 \ube44\ud574 98.8% \uac10\uc18c\ud588\uc2b5\ub2c8\ub2e4.<\/a><\/p>\n<p>\uc800\uc870\ud55c \ud1b5\uacc4\uc5d0\ub3c4 \ubd88\uad6c\ud558\uace0 \uc77c\ubd80 \uc81c\ud55c \uc870\uce58\uac00 \ud574\uc81c\ub418\uba74\uc11c \ud130\ub110 \ub05d\uc758 \ube5b\uc774 \ubcf4\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uacfc \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 \uace0\uac1d \uacbd\ud5d8 \ud65c\uc131\ud654\ub97c \ud5a5\ud55c \uae38\uc758 \ube5b\uc785\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub807\ub2e4\uba74 \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uccb4\uac00 \uacfc\uac70\uc758 CX \uc2e4\uc218\ub97c \ub418\ud480\uc774\ud558\uc9c0 \uc54a\uace0 \ubbf8\ub798\uc5d0 \ucca0\uc800\ud788 \ub300\ube44\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \uac04\ub2e8\ud788 \ub9d0\ud558\uba74, \ub9ce\uc740 \uc5c5\uccb4\uac00 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud611\uc5c5 \ubc0f \uc5f0\uacb0\ub41c \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc0c8\ub85c\uc6b4 CX \ubbf8\ub798\ub97c \uc5ec\ub294 Cover-More\u00a0<\/strong><\/h2>\n<p>\uc608\ub97c \ub4e4\uc5b4 <a href=\"https:\/\/www.linkedin.com\/posts\/webex_cover-more-navigates-changing-work-environment-activity-6872626910304735232-UJ3N\" target=\"_blank\" rel=\"noopener\">Cover-More<\/a>(Zurich Insurance Group)\ub294 \ud32c\ub370\ubbf9 \uae30\uac04 \ub3d9\uc548 \uc5ec\uc815\uc744 \ub418\ub3cc\uc544\ubcf4\uace0 \uae00\ub85c\ubc8c \uace0\uac1d \uc11c\ube44\uc2a4 \ub124\ud2b8\uc6cc\ud06c \uc804\uccb4\uc5d0 Webex Contact Center\ub97c \ub3c4\uc785\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc774\ubbf8 \uc6b4\uc601 \ube44\uc6a9\uc774 \uc804\ub144 \ub300\ube44 30% \uc808\uac10\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud32c\ub370\ubbf9\uc774 \ubc1c\uc0dd\ud588\uc744 \ub54c \uadf8\ub8f9 CEO Cara Morton\uc740 \ud68c\uc0ac\uc758 \ucd5c\uc6b0\uc120 \uc21c\uc704\uac00 \uc5ec\ud589\uac1d\ub4e4\uc744 \uc9d1\uc73c\ub85c \uc548\uc804\ud558\uac8c \ub3cc\ub824\ubcf4\ub0b4\ub294 \uac83\uc774\ub77c\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.\u00a0\u201c\uadf8\ub9ac\uace0 \ub098\uc11c \uc6b0\ub9ac\ub294 \ubc14\ub85c \ubbf8\ub798\ub85c \ub208\uc744 \ub3cc\ub838\uc2b5\ub2c8\ub2e4. \uc5ec\ud589 \uc5c5\uacc4\uc5d0\uc11c \ub354\uc6b1 \uac15\ub825\ud55c \uc785\uc9c0\ub97c \ub2e4\uc9c0\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uc9c0 \uace0\ubbfc\ud588\uace0\u00a0 \ub2f5\uc740 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \uc2dc\uc791\ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>\ubaa8\ub450\uac00 \uc77c\uc120\uc758 CX\ub97c \uc911\uc2dc\ud558\ub294 \uc9c0\uae08, Webex \uacbd\ud5d8\uc740 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8 \uc81c\uacf5\uacfc \ub514\uc9c0\ud138 \ucc44\ub110 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc8fc\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Cover-More\uc758 Infrastructure &#038; Cloud Global Manager\uc778 James Hill\uc5d0 \ub530\ub974\uba74 \ud601\uc2e0\uc801\uc778 \uc0ac\uace0 \ubc29\uc2dd\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc2e4\uc81c\ub85c \uc624\ub298\ub0a0 \uace0\uac1d\uc740 \uc804\ud654\ub97c \uac78\uc5b4 \ud1b5\ud654\ub97c \ud558\ub294 \uae30\ub2a5\ubfd0 \uc544\ub2c8\ub77c \ub514\uc9c0\ud138 \uc635\uc158\uc744 \uc6d0\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uae30\uc5c5\uc740 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc81c\uacf5 \uc2dc &#8216;\uc138\ub300 \uac04 \uc120\ud638 \uc635\uc158&#8217;\uacfc \ubaa8\ubc14\uc77c \ubc0f \ub514\uc9c0\ud138 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc140\ud504 \uc11c\ube44\uc2a4 \uae30\ub2a5\ub3c4 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\u201c\uace0\uac1d\uc740 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uacfc \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \ucc38\uc5ec\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc774\uba54\uc77c\uc744 \ubcf4\ub0b4\uace0, SMS, \ucc44\ud305, Facebook\uc744 \uc0ac\uc6a9\ud558\uace0 \uc2f6\uc5b4\ud569\ub2c8\ub2e4. Webex\ub97c \ud1b5\ud574 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\ub294 \ubc29\uc548\uc744 \uae30\uc5c5\uacfc \ub17c\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4&#8221;\ub77c\uace0 Hill\uc740 \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c Webex\ub294 \uc9c1\uad00\uc801\uc774\uba70 \uc2e4\uc2dc\uac04 \uc804\uc5ed \ubcf4\uace0 \ubc0f \ub370\uc774\ud130 \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. &#8220;\uc608\uc804\uc5d0\ub294 \uc0ac\uc804\uc5d0 \uc9c0\ud45c\ub97c \ud655\ubcf4\ud558\uc9c0 \ubabb\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 Webex\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0\uc11c \uc624\ub294\uc9c0, \uae30\ubcf8\uc801\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \uad00\ud55c \ub370\uc774\ud130\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74 \ube44\ub514\uc624\ub97c \uc2dc\uccad\ud558\uc2ed\uc2dc\uc624.<\/p>\n<p><iframe loading=\"lazy\" title=\"Seamlessly navigate the changing work environment   |  Cover-More\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sn8p0I9Nx3Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><strong>\uacf5\uac10\uacfc \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4 \uc81c\uacf5\u00a0<\/strong><\/h2>\n<p>\ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \uc774\uc57c\uae30\ub97c\ub4e3\ub294 \uac83\uc774 \uc804\ubd80\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ucca8\ub2e8 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\ub78c\ub4e4\uc5d0 \ub300\ud55c \uacf5\uac10\uc744 \uc790\uc544\ub0b4\uace0 \ub9de\ucda4\ud615 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.  \uc774\uc5d0 \ub530\ub77c, \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc704\uce58\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uace0\uac1d\uc744 \uc751\ub300\ud558\uace0 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \ub300\uc751 \ubc0f \uc18c\ud1b5\ud558\uba70 \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.  \ubb3c\ub860 \ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc740 \uc0ac\uc77c\ub85c\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uace0\uac1d \uc778\uc99d \uc694\uccad\uc774 \ud544\uc694\ud55c \ud30c\ud3b8\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \ubc97\uc5b4\ub0a0 \uc218 \uc788\ub294 \uc634\ub2c8\ucc44\ub110 \ud658\uacbd\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ud310\ub3c4\ub97c \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4.  \uadf8\ub807\ub2e4\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud560\uae4c\uc694? \ud575\uc2ec\uc740 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0 \ucee8\ud0dd \uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ub2e8\uc77c\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\uc5ec \uacbd\ud5d8\uc744 \ud655\ub300\ud558\uace0 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uccab \ubc88\uc9f8 \ud1b5\ud654\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.  \ubb3c\ub860 \uc5ec\ud589\uc740 \ub9e4\uc6b0 \uac1c\uc778\uc801\uc774\uace0 \uc815\uc11c\uc801\uc774\uae30 \ub54c\ubb38\uc5d0 \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc740 \uae30\uc5c5\uc774 \uacf5\uac10\uc744 \ub9cc\ub4e4\uace0, \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ud574\ud558\uace0, \uc5ec\ub7ec \ucc44\ub110\uc758 \uba54\uc2dc\uc9c0\ub97c \ucde8\ud569\ud558\uc5ec \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0, \uc2ec\uce35\uc801\uc778 \uc5f0\uacb0\uc744 \uad6c\ucd95\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4.  \ud32c\ub370\ubbf9\uc774 \uc6b0\ub9ac\uc5d0\uac8c \uac00\ub974\uccd0 \uc900 \uac83\uc774 \uc788\ub2e4\uba74, \uc0ac\ub78c\ub4e4\uc740 \uc77c\uc120 \uc5c5\ubb34\uc640 \uac1c\uc778\uc801\uc778 \uc0b6 \ubaa8\ub450\uc5d0\uc11c \uc18c\ud1b5\uc744 \uc6d0\ud558\uba70 \ub354\uc6b1 \uac15\ub825\ud55c \uc720\ub300\uac10\uacfc \ucd5c\uc801\uc758 \uc2e4\uc801\uc744 \ub2ec\uc131\ud558\uae30 \uc704\ud55c \ud611\uc5c5 \uae30\uc220\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. <\/p>\n<blockquote><p><a href=\"https:\/\/www.webex.com\/\">Webex\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74 \ud074\ub9ad<\/a><\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/1%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ea%b7%bc%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%9c-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\">1\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0 <\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/customer-stories\/2%eb%b6%80-%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4%ec%9d%98-%ec%8b%9c%eb%8c%80-webex%eb%a5%bc-%ed%86%b5%ed%95%b4-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ec%97%90%ec%9d%b4\/\">2\ubd80: \ud558\uc774\ube0c\ub9ac\ub4dc \uc5c5\ubb34\uc758 \uc2dc\ub300, Webex\ub97c \ud1b5\ud574 \ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1 \uc9c0\uc6d0<\/a>\u00a0[<a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d%ec%9d%98-%ec%8b%9c%eb%8c%80%ec%97%90-%ea%b1%b8%eb%a7%9e%ec%9d%80-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0-%ed%98%81%ec%8b%a0\/\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/content\/dam\/wbx\/us\/documents\/pdf\/all_new_webex_contact_center_brochure.pdf\">\ud37c \uc5d0\uc774\uc804\ud2b8\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \ucee8\ud0dd \uc13c\ud130\uc758 \uac15\ub825\ud55c \ub370\uc774\ud130 \ub0b4\uc7a5<\/a> [<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\">\uace0\uac1d\uc758 \uc2dc\ub300\uc5d0 \uac78\ub9de\uc740 \ucee8\ud0dd \uc13c\ud130 \ud601\uc2e0<\/a> [<a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">\ube14\ub85c\uadf8<\/a>]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">\uc804\ubb38\uac00\uc758 \ub208\uc73c\ub85c \ubc14\ub77c\ubcf8 \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654<\/a> [\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\">Webex \uace0\uac1d \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uae30<\/a> [\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/www.roymorgan.com\/findings\/8451-roy-morgan-working-from-home-june-2020-202006290638\">Cisco + IMImobile\ub85c \ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8 \uc2e4\ud604<\/a>\u00a0[\ube14\ub85c\uadf8]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/contact-center.html\">Webex Contact Center<\/a>\u00a0[\uc6f9\uc0ac\uc774\ud2b8]<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8a%88%ed%8d%bc-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%a5%bc-%eb%a7%8c%eb%93%a4%ec%96%b4%eb%82%b4%eb%8a%94-%ec%bb%a8%ed%83%9d-%ec%84%bc%ed%84%b0%ec%9d%98-%ea%b0%95%eb%a0%a5%ed%95%9c-%eb%8d%b0\/\">Webex Contact Center<\/a>\u00a0[\uc6e8\ube44\ub098 \ub179\ud654\ubd84]<\/p>\n<p><a href=\"https:\/\/www.webex.com\/dg\/contactcenter-0621.html?utm_medium=Owned&#038;utm_source=Blog&#038;utm_channel=Blog&#038;utm_campaign=Ent_ContactCenter&#038;team=WW#contactus\">\uc9c0\uae08 \ubc14\ub85c \ub9de\ucda4\ud615 \ub370\ubaa8 \uc2dc\uc791\ud558\uae30<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uae30\uc5c5\uc774 \uc900\ube44\ub418\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uac11\uc790\uae30 \uc5c4\uccad\ub09c \uc804\ud654\uc640 \uc694\uccad\uc774 \uc3df\uc544\uc9c4\ub2e4\uace0 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc774\ub294 \uc804 \uc138\uacc4\uc801\uc778 COVID-19 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc5d0\uc11c [&hellip;]<\/p>\n","protected":false},"author":5426,"featured_media":409349,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[3851],"class_list":["post-382307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-collaboration-solutions"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 &#039;\ucee8\ud0dd \uc13c\ud130&#039; \uae30\uc220 \uc7ac\uc815\uc758 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/rethinking-contact-center-technology-in-the-travel-insurance-industry\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc758 &#039;\ucee8\ud0dd \uc13c\ud130&#039; \uae30\uc220 \uc7ac\uc815\uc758 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uae30\uc5c5\uc774 \uc900\ube44\ub418\uc9c0 \uc54a\uc740 \uc0c1\ud0dc\uc5d0\uc11c \uac11\uc790\uae30 \uc5c4\uccad\ub09c \uc804\ud654\uc640 \uc694\uccad\uc774 \uc3df\uc544\uc9c4\ub2e4\uace0 \uc0dd\uac01\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc774\ub294 \uc804 \uc138\uacc4\uc801\uc778 COVID-19 \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \uc5ec\ud589 \ubcf4\ud5d8 \uc5c5\uacc4\uc5d0\uc11c [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/rethinking-contact-center-technology-in-the-travel-insurance-industry\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-10T20:49:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-11T23:19:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/12\/webex-contact-center-travel-agency-feature.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"980\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Jamie Romanin\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jamie Romanin\" \/>\n<script type=\"application\/ld+json\" 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