{"id":384542,"date":"2022-01-14T12:44:07","date_gmt":"2022-01-14T20:44:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/"},"modified":"2022-01-14T12:44:07","modified_gmt":"2022-01-14T20:44:07","slug":"fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/","title":{"rendered":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government"},"content":{"rendered":"<p><a href=\"https:\/\/www.fedramp.gov\/2021-11-02-csps-prioritized\/\">FedRAMP JAB(Joint Authorization Board)\ub294 \ucd5c\uc2e0 FedRAMP Connect \ub77c\uc6b4\ub4dc\uc5d0\uc11c P-ATO(Provisional Authority to Operate)\ub97c \uc704\ud55c JAB\uc640\uc758 \ud611\uc5c5\uc5d0 Webex Contact Center Enterprise for Government\ub97c \uc120\uc815<\/a>\ud588\uc2b5\ub2c8\ub2e4. JAB\ub294 FedRAMP\uc758 \uc8fc\uc694 \uad00\ub9ac \uae30\uad00\uc73c\ub85c DoD(\uad6d\ubc29\ubd80), DHS(\uad6d\ud1a0\uc548\ubcf4\ubd80), GSA(\ucd1d\ubb34\uccad)\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc0ac\ud68c\uc5d0\uc11c\ub294 \ub9e4\ub144 JAB P-ATO(Provisional Authority to Operate)\ub97c \uc704\ud574 \ud611\uc5c5\ud560 \uc57d 12\uac1c \ud074\ub77c\uc6b0\ub4dc \uc81c\ud488\uc744 \uc120\uc815\ud569\ub2c8\ub2e4. JAB\uc5d0\uc11c\ub294 FedRAMP \uc778\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 Webex \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130\ub97c \uc774\ub7ec\ud55c 12\uac1c \uc81c\ud488 \uc911 \ud558\ub098\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc5ed\ub7c9\uc744 \uac16\ucd98 \uc815\ubd80 \ubcf4\uc548 \uae30\ub2a5<\/strong><\/h2>\n<p>Webex Contact Center Enterprise for Government\ub97c \uc0ac\uc6a9\ud558\uba74 FedRAMP Moderate \uc601\ud5a5 \uc218\uc900\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc194\ub8e8\uc158\uc774 \uc81c\uacf5\ud558\ub294 \ubcf4\uc548 \ubc0f \ub2e4\uc591\ud55c \uae30\ub2a5\uacfc \ud568\uaed8 \ucd5c\uc2e0 \ucee8\ud0dd \uc13c\ud130 \uae30\uc220\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Webex Contact Center Enterprise for Government\ub294 \ub2e4\uc591\ud55c \uae30\ub2a5\uacfc \uac15\ub825\ud55c \ubcf4\uc548\uc744 \uac16\ucd98 \ucee8\ud0dd \uc13c\ud130 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. Webex Contact Center Enterprise \uc0ac\uc6a9\uc790\ub294 \ubbf8\uc5f0\ubc29 \uc815\ubd80\uc640 \ud574\ub2f9 \uacc4\uc57d\uc5c5\uccb4 \ubc0f \uc81c\ud734\uc5c5\uccb4\uc5d0 \uc81c\uacf5\ub418\ub294 FedRAMP Moderate \ub808\ubca8\uc758 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud1b5\ud574 \ucca8\ub2e8 \ubcf4\uc548 \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc0ac\uc774\ubc84 \uc704\ud611\uc73c\ub85c\ubd80\ud130 \ubcf4\ud638\ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Webex \ud50c\ub7ab\ud3fc\uc5d0\ub294 \uac15\ub825\ud55c \uc2dd\ubcc4 \ubc0f \uc554\ud638\ud654 \uae30\ub2a5\uc774 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc5b4 \uc0ac\uc6a9\uc790\uc640 \ubaa8\ub4e0 \ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<h2><strong>\ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud55c \ud601\uc2e0, \ubcf4\uc548\uacfc \uc548\uc815\uc131\uc744 \ud1b5\ud55c \uc2e0\ub8b0\ub3c4 \ud5a5\uc0c1<\/strong><\/h2>\n<p>Webex Contact Center Enterprise for Government\ub97c \uc0ac\uc6a9\ud558\uba74 \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uacfc \uc5ed\ub7c9\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc2e0\ub8b0\uc131, \uc548\uc815\uc131, \ubcf4\uc548\uacfc \uac19\uc740 \uc911\uc694\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc694\uad6c \uc0ac\ud56d\uc758 \uade0\ud615\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub294 \ube60\ub978 \ud655\uc7a5\uc774 \uac00\ub2a5\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uc5d0\uc774\uc804\ud2b8\uc640 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud560 \uc218 \uc788\uc73c\uba70 \uc5b8\uc81c\ub4e0 \uc6d0\ud560 \ub54c \ucd5c\uc2e0 \uae30\ub2a5 \uc138\ud2b8\ub97c \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Webex \ud074\ub77c\uc6b0\ub4dc\ub294 \uc6d0\uaca9 \uc704\uce58\uc5d0 \ub300\ud55c \uc548\uc815\uc801\uc778 \uc561\uc138\uc2a4\ub85c \uc804 \uc138\uacc4\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-383369\" src=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg\" alt=\"\ucee8\ud0dd \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\" width=\"1430\" height=\"928\" srcset=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents.jpg 801w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-300x195.jpg 300w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-1024x665.jpg 1024w, https:\/\/blog.webex.com\/wp-content\/uploads\/2022\/01\/Contact-Center-agents-768x498.jpg 768w\" sizes=\"auto, (max-width: 1430px) 100vw, 1430px\" \/><\/a><\/p>\n<h2><strong>\uc5f4\uc545\ud55c \uc0c1\ud669\uc744 \uc704\ud55c \uae30\ub2a5<\/strong><\/h2>\n<p>Webex Contact Center Enterprise for Government\ub294 \ud3ed\ub113\uc740 \ud655\uc7a5 \uac00\ub2a5\uc131, \uc138\ubd80\uc801\uc778 \ubd84\uc11d, \ub9de\ucda4 \uc124\uc815\uc774 \uac00\ub2a5\ud55c \uae30\ub2a5, \ud3b8\ub9ac\ud558\uace0 \uc0dd\uc0b0\uc801\uc778 \uc5d0\uc774\uc804\ud2b8 \uacbd\ud5d8\uc744 \ud1b5\ud574 \ub300\uaddc\ubaa8 \uae30\uad00\uc5d0 \uc801\ud569\ud558\ub3c4\ub85d \ub9de\ucda4 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub3d9\uc77c\ud55c \uacbd\ud5d8\uc744 \ub204\ub9b4 \uc218 \uc788\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 \uc218\ub294 500\uba85~24,000\uba85\uc785\ub2c8\ub2e4. Webex\uc758 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\ub97c \ube60\ub974\uace0 \uc6d0\ud65c\ud558\uac8c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc560\ub110\ub9ac\ud2f1\uc2a4\ub294 \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \uc815\ubcf4\ub97c \ubcf4\uc5ec\uc8fc\ub294 \ub300\uc2dc\ubcf4\ub4dc\uc5d0 \ubcf4\uace0\ub429\ub2c8\ub2e4. \ucc28\ud2b8, \uadf8\ub798\ud504, \ub2e4\uc774\uc5bc\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8 \ub610\ub294 \ub124\ud2b8\uc6cc\ud06c \ubb38\uc81c\uc5d0 \ub300\ud574 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc5b4 \uc0dd\uc0b0\uc131\uacfc \uc131\uacf5\ub960\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>Webex Contact Center Enterprise for Government\ub294 \uac1c\ubc29\ud615 \uc544\ud0a4\ud14d\ucc98\ub85c\uc11c \ub9de\ucda4\ud615 \ud1b5\ud569\uc744 \ud1b5\ud574 \ub2e4\ub978 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub0b4\uc5d0 \ucee8\ud0dd \uc13c\ud130 \uae30\ub2a5\uc744 \ube4c\ub4dc\ud560 \uc218 \uc788\ub294 API\ub97c \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. Salesforce, Microsoft Dynamics, Zendesk, ServiceNow\uc640 \uac19\uc740 \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc704\ud574 \uc0ac\uc804 \uad6c\ucd95\ub41c \ucee4\ub125\ud130\ub97c \ud1b5\ud574, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc640 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \uac04\uc18c\ud654\ub418\uc5b4 \uc5f0\uacb0 \uc18d\ub3c4\uac00 \ud5a5\uc0c1\ub418\uace0 \uc751\ub2f5\uc5d0 \uac78\ub9ac\ub294 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub429\ub2c8\ub2e4.<\/p>\n<p>Webex Contact Center Enterprise for Government\uc758 \ud575\uc2ec \uae30\ub2a5\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc634\ub2c8\ucc44\ub110 \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305\u200b<\/li>\n<li>\ucf54\uc5b4 ACD(Automatic Call Distribution)\u200b<\/li>\n<li>\ud1b5\ud654 \ubc0f \uc74c\uc131 \uba54\uc2dc\uc9c0\u200b<\/li>\n<li>\ud300 \ud611\uc5c5\u200b<\/li>\n<li>IVR(Integrated Voice Response)\u200b<\/li>\n<li>\uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uc790 \ub370\uc2a4\ud06c\ud0d1\u200b<\/li>\n<li>\ub2e8\uc77c \ucc3d \ubc29\uc2dd\uc758 \uad00\ub9ac \ud3ec\ud138\u200b<\/li>\n<li>\ubcf4\uace0 \ubc0f \ubd84\uc11d\u200b<\/li>\n<li>API\u200b<\/li>\n<\/ul>\n<h2><strong>\u00a0<\/strong><strong>FedRAMP<\/strong><\/h2>\n<p><a href=\"https:\/\/www.fedramp.gov\/about\/\">FedRAMP(Federal Risk and Authorization Management Program)<\/a>\ub294 \ud074\ub77c\uc6b0\ub4dc \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc758 \ubcf4\uc548 \ud3c9\uac00, \uc778\uc99d, \uc9c0\uc18d\uc801\uc778 \ubaa8\ub2c8\ud130\ub9c1\uc5d0 \ub300\ud55c \ud45c\uc900\ud654\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \uc81c\uacf5\ud558\ub294 \uc815\ubd80 \ucc28\uc6d0\uc758 \ud504\ub85c\uadf8\ub7a8\uc785\ub2c8\ub2e4. FedRAMP\ub294 \uc5f0\ubc29 \uc815\ubcf4\uc758 \ubcf4\uc548 \ubc0f \ubcf4\ud638\uc5d0 \uc911\uc810\uc744 \ub450\uace0 \uc5d0\uc774\uc804\uc2dc\uac00 \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uace0 \uc548\uc804\ud55c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<em> FedRAMP JAB Provisional Authorization\uc744 \ubc1b\uae30 \uc704\ud574\uc11c\ub294, \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\uac00 \uc190\uc2e4, \ub3c4\ub09c, \uc545\uc131\ucf54\ub4dc, \uc2a4\ud338\uc73c\ub85c\ubd80\ud130 \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\ub294 \uae30\ub2a5\uc744 \uc99d\uba85\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \ub2e8\uc77c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ubc0f \ud558\ub4dc\uc6e8\uc5b4 \uad6c\uc131\uc694\uc18c\uc758 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uac00\uc2dc\uc131 \ubc0f \uad00\ub9ac, \uadf8\ub9ac\uace0 FedRAMP\uc5d0\uc11c \uc2b9\uc778\ud55c \ub2e4\ub978 \ubcf4\uc548 \ud50c\ub7ab\ud3fc \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc\uc758 \ud1b5\ud569\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4.<\/em><\/p>\n<p> \uc815\ubd80 \uc870\uc9c1\uc740 Webex Contact Center Enterprise for Government\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uc0ac\ub78c\ub4e4\uc5d0 \ub300\ud55c \uc751\ub300\ub97c \uac1c\uc120\ud558\uc5ec \uc0dd\uc0b0\uc801\uc774\uace0 \ud3b8\ub9ac\ud55c \ubc29\uc2dd\uc73c\ub85c \uc720\uc775\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. FedRAMP \uc778\uc99d \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc815\ubd80\uc640 \uc18c\ud1b5\ud574\uc57c \ud558\ub294 \uc870\uc9c1\uc740 \ud655\uc7a5 \uac00\ub2a5\uc131, \uc548\uc815\uc131 \uadf8\ub9ac\uace0 \uac00\ub2a5\ud55c \uae30\ud68c\ub97c \ud3ec\ucc29\ud558\uace0 \uace0\uac1d \ubb38\uc758\uc5d0 \uc751\ub300\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uac16\ucd98 \uc9c4\uc815\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc194\ub8e8\uc158\uc744 \ubcf4\uc720\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<blockquote><p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center-enterprise\/index.html\">Webex Contact Center Enterprise for Government\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74 \ud074\ub9ad\ud558\uc138\uc694.<\/a><\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/strong><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/webex%ec%9d%98-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5-2021%eb%85%84-12%ec%9b%94\/\">Webex\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5: 2021\ub144 12\uc6d4<\/a><\/p>\n<p><a href=\"https:\/\/blog.webex.com\/ko\/%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%eb%b0%a9%ec%8b%9d\/webex-for-government%ec%9d%98-%ec%83%88%eb%a1%9c%ec%9a%b4-%ea%b8%b0%eb%8a%a5-2021%eb%85%84-12%ec%9b%94\/\">Webex for Government\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5: 2021\ub144 12\uc6d4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FedRAMP JAB(Joint Authorization Board)\ub294 \ucd5c\uc2e0 FedRAMP Connect \ub77c\uc6b4\ub4dc\uc5d0\uc11c P-ATO(Provisional Authority to Operate)\ub97c \uc704\ud55c JAB\uc640\uc758 \ud611\uc5c5\uc5d0 Webex Contact Center Enterprise for [&hellip;]<\/p>\n","protected":false},"author":5550,"featured_media":18611,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782],"tags":[15112],"class_list":["post-384542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/fedramp-\uc778\uc99d\uc744-\ud1b5\uacfc\ud55c-webex-contact-center-enterprise-for-government\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"FedRAMP JAB(Joint Authorization Board)\ub294 \ucd5c\uc2e0 FedRAMP Connect \ub77c\uc6b4\ub4dc\uc5d0\uc11c P-ATO(Provisional Authority to Operate)\ub97c \uc704\ud55c JAB\uc640\uc758 \ud611\uc5c5\uc5d0 Webex Contact Center Enterprise for [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/fedramp-\uc778\uc99d\uc744-\ud1b5\uacfc\ud55c-webex-contact-center-enterprise-for-government\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-14T20:44:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Thomas Wingfield\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Thomas Wingfield\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/\"},\"author\":{\"name\":\"Thomas Wingfield\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd\"},\"headline\":\"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government\",\"datePublished\":\"2022-01-14T20:44:07+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/\"},\"wordCount\":133,\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"keywords\":[\"Workforce Management\"],\"articleSection\":[\"\uace0\uac1d \uacbd\ud5d8\u00a0\"],\"inLanguage\":\"ko-KR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/\",\"url\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/\",\"name\":\"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"datePublished\":\"2022-01-14T20:44:07+00:00\",\"author\":{\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd\"},\"breadcrumb\":{\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#breadcrumb\"},\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage\",\"url\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"contentUrl\":\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\",\"width\":975,\"height\":554,\"caption\":\"Blog_cloud_contact_center\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.webex.com\/ko\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.webex.com\/es\/#website\",\"url\":\"https:\/\/blog.webex.com\/es\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.webex.com\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd\",\"name\":\"Thomas Wingfield\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/505bb06d203d982eeaf8e0356aa8401db11f6e66f696b5beb39ff6143f36f188?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/505bb06d203d982eeaf8e0356aa8401db11f6e66f696b5beb39ff6143f36f188?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Thomas Wingfield\"},\"description\":\"Tom Wingfield is a consultant to Cisco managing product marketing for Webex\u2019s government and public sector markets. In this role, Tom is creating market plans that define profitable market segments, messaging and strategies for growing this key business. Along with the product and marketing teams, Tom has defined opportunities to grow Webex through marketing programs that inform and demonstrate the value of Webex to government agencies and contractors. Tom\u2019s experience includes over 30 years in Engineering, Sales and Marketing of technology products and services. Having worked at large corporations such as 3M Company and NEC and numerous startups, Tom has experience in marketing programs and campaigns to both technical and managerial audiences. At Webex Tom is creating webinars, whitepapers, ebooks, datasheets, and blogs for Webex customers to understand how to improve their communications while protecting information from cyber-attacks. Tom lives in Poplar Grove Illinois and enjoys kayaking, hiking and golf.\",\"url\":\"https:\/\/blog.webex.com\/ko\/contributors\/twingfield\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/fedramp-\uc778\uc99d\uc744-\ud1b5\uacfc\ud55c-webex-contact-center-enterprise-for-government\/","og_locale":"ko_KR","og_type":"article","og_title":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog","og_description":"FedRAMP JAB(Joint Authorization Board)\ub294 \ucd5c\uc2e0 FedRAMP Connect \ub77c\uc6b4\ub4dc\uc5d0\uc11c P-ATO(Provisional Authority to Operate)\ub97c \uc704\ud55c JAB\uc640\uc758 \ud611\uc5c5\uc5d0 Webex Contact Center Enterprise for [&hellip;]","og_url":"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/fedramp-\uc778\uc99d\uc744-\ud1b5\uacfc\ud55c-webex-contact-center-enterprise-for-government\/","og_site_name":"Webex Blog","article_published_time":"2022-01-14T20:44:07+00:00","og_image":[{"width":975,"height":554,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","type":"image\/png"}],"author":"Thomas Wingfield","twitter_misc":{"\uae00\uc4f4\uc774":"Thomas Wingfield","\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04":"1\ubd84"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/"},"author":{"name":"Thomas Wingfield","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd"},"headline":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government","datePublished":"2022-01-14T20:44:07+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/"},"wordCount":133,"image":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","keywords":["Workforce Management"],"articleSection":["\uace0\uac1d \uacbd\ud5d8\u00a0"],"inLanguage":"ko-KR"},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/","url":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/","name":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","datePublished":"2022-01-14T20:44:07+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#breadcrumb"},"inLanguage":"ko-KR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/"]}]},{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png","width":975,"height":554,"caption":"Blog_cloud_contact_center"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/fedramp-%ec%9d%b8%ec%a6%9d%ec%9d%84-%ed%86%b5%ea%b3%bc%ed%95%9c-webex-contact-center-enterprise-for-government\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ko\/"},{"@type":"ListItem","position":2,"name":"FedRAMP \uc778\uc99d\uc744 \ud1b5\uacfc\ud55c Webex Contact Center Enterprise for Government"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ko-KR"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/4bd074e473d34875752f4782dbf0c0dd","name":"Thomas Wingfield","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/505bb06d203d982eeaf8e0356aa8401db11f6e66f696b5beb39ff6143f36f188?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/505bb06d203d982eeaf8e0356aa8401db11f6e66f696b5beb39ff6143f36f188?s=96&d=wp_user_avatar&r=g","caption":"Thomas Wingfield"},"description":"Tom Wingfield is a consultant to Cisco managing product marketing for Webex\u2019s government and public sector markets. In this role, Tom is creating market plans that define profitable market segments, messaging and strategies for growing this key business. Along with the product and marketing teams, Tom has defined opportunities to grow Webex through marketing programs that inform and demonstrate the value of Webex to government agencies and contractors. Tom\u2019s experience includes over 30 years in Engineering, Sales and Marketing of technology products and services. Having worked at large corporations such as 3M Company and NEC and numerous startups, Tom has experience in marketing programs and campaigns to both technical and managerial audiences. At Webex Tom is creating webinars, whitepapers, ebooks, datasheets, and blogs for Webex customers to understand how to improve their communications while protecting information from cyber-attacks. Tom lives in Poplar Grove Illinois and enjoys kayaking, hiking and golf.","url":"https:\/\/blog.webex.com\/ko\/contributors\/twingfield\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/384542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5550"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=384542"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/384542\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media\/18611"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=384542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=384542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=384542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}