{"id":385143,"date":"2021-03-31T08:45:29","date_gmt":"2021-03-31T15:45:29","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%8b%a4%eb%a7%9d%ed%95%98%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ec%a2%85%eb%a3%8c%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%97%b0%ea%b2%b0%eb%90%9c-%ec%97%ac%ec%a0%95%ec%9d%b4-%ed%95%84\/"},"modified":"2021-03-31T08:45:29","modified_gmt":"2021-03-31T15:45:29","slug":"%ec%8b%a4%eb%a7%9d%ed%95%98%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ec%a2%85%eb%a3%8c%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%97%b0%ea%b2%b0%eb%90%9c-%ec%97%ac%ec%a0%95%ec%9d%b4-%ed%95%84","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%8b%a4%eb%a7%9d%ed%95%98%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ec%a2%85%eb%a3%8c%ed%95%98%eb%a0%a4%eb%a9%b4-%ec%97%b0%ea%b2%b0%eb%90%9c-%ec%97%ac%ec%a0%95%ec%9d%b4-%ed%95%84\/","title":{"rendered":"\uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4."},"content":{"rendered":"<p><em>Powering People \uccab \ubc88\uc9f8 \uc2dc\ub9ac\uc988\ub294 \uac1c\uc778\uc801 \uc591\ud638\ud55c \ud658\uacbd\uc744 \ud5a5\uc0c1 \ubc0f \ud64d\ubcf4\ud558\uace0, \ub354 \ub098\uc740 \ud488\uc9c8\uc758 \uc5f0\uacb0\uc744 \uad6c\ucd95, \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uc704\ud55c \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uccab \ubc88\uc9f8 <a href=\"https:\/\/blogs.cisco.com\/tag\/powering-people-first-series\"><\/a> \uc2dc\ub9ac\uc988\uc785\ub2c8\ub2e4.<\/em><\/p>\n<h2><span><br \/>\n  <strong>\ube44\uc988\ub2c8\uc2a4\ub97c \ud558\uac8c \ub41c \ubaa8\ub4e0 \ud658\uacbd\uc774 \uc2a4\ud1a0\ub9ac\ub97c \ub9cc\ub4ed\ub2c8\ub2e4.<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc0c8\ub85c\uc6b4 \uc0ac\uc6a9\uc790\uc640 \ubbf8\ud305\ud558\uace0 Cisco Contact Center \ube44\uc988\ub2c8\uc2a4\uc758 GM\uc744 \uc18c\uac1c\ud558\ub294 \uacbd\uc6b0, \uc989\uc2dc \uc751\ub2f5\ud569\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc5f0\ub77d\ucc98\uac00 \ube44\uc988\ub2c8\uc2a4\uc640 \uad50\ub958\ud560 \ub54c \uc2e4\ub9dd\ud55c \uace0\uac1d \uacbd\ud5d8\uc758 \uac1c\uc778 \uc2a4\ud1a0\ub9ac\ub97c \uc804\ub2ec\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>&#8220;\ub2e4\ub978 10\uba85\uacfc 10\ubc88\uc740 \ub0b4 \uc790\uc2e0\uc744 \ubc18\ubcf5\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4.&#8221;<\/li>\n<li>&#8220;15\ubd84 \ub3d9\uc548 \ubcf4\ub958 \uc911\uc73c\ub85c \uae30\ub2e4\ub838\uc9c0\ub9cc, \uadf8 \uc0ac\ub78c\uc774 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc5c6\ub294 \uac83 \ubfd0\uc785\ub2c8\ub2e4.&#8221;<\/li>\n<li>&#8220;\uadf8\ub4e4\uc740 \ubc18\ubcf5\uc801\uc778 \uace0\uac1d\uc73c\ub85c 5\ub144 \ub3d9\uc548 \ub9cc\ub0ac\uc9c0\ub9cc \uc5f0\ub77d\uc744 \ub4e4\uc744 \ub54c \ub0b4 \uc815\ubcf4\ub098 \ub0b4\uc5ed\uc744 \uc798 \uc774\ud574\ud558\uc9c0 \ubabb\ud588\ub2e4.&#8221;<\/li>\n<\/ul>\n<p>\ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uacbd\ud5d8\uc5d0 \uc88b\uc9c0 \uc54a\uc740 \uacbd\ud5d8\uc744 \uc548\uace0 \uc788\uc73c\uba70, \uc5ec\ub7ec \uc5f0\uacb0\ub85c\ub3c4 \uacf5\uc720\ud558\uace0 \uc788\ub294 \uacbd\uc6b0\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud55c \ud45c\uc900\uc744 \uc815\ud558\uace0 \uc788\ub294 \ub3c5\ub9bd\uc801\uc778 \uc870\uc9c1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8, \uc5c5\uacc4\uc5d0\uc11c \uc774 \uc744(\ub97c) \ub9c8\uc2a4\ud130\ud55c \uae30\uc5c5\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4, \uc18c\ub9e4\uc810, \uc720\ud2f8\ub9ac\ud2f0, \ucd9c\uc7a5 \ubc0f \uc815\ubd80 \uc870\uc9c1 \ubaa8\ub450\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc758 \uacbd\ud5d8 \ubc0f \uc81c\ud55c\uc774 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uace0\uac1d \ud658\uacbd\uc73c\ub85c \uc2dc\uc791\ud558\uc5ec \uace0\uac1d \uc911\uc2ec \ubaa8\ub378\ub85c \ud328\ub7ec\ub2e4\uc774\uc784 \ubcc0\uacbd\ud558\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc870\uc9c1\uc740 \ub6f0\uc5b4\ub09c \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc758 \uac00\uce58\ub97c \uc778\uc2dd\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucc28\ub2e8\ub41c \uc7a5\uc560\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/p>\n<p>\uba3c\uc800, \uace0\uac1d\uc758 \uc5c5\ubb34 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc778\uc2dd\uc740 Contact Center \ub610\ub294 \ud55c \ubc88\uc758 \ud1b5\uc2e0 \ucc44\ub110\uacfc \uac19\uc740 \ud558\ub098\uc758 \uc870\uc9c1 \ubd80\uc11c\ub85c \uc81c\ud55c\ub418\uc9c0 \uc54a\ub294\ub2e4\ub294 \uc778\uc2dd\uc774 \uc2dc\ucc28\ub97c \ub450\ub294 \uac83\uc740 \ub2f9\uc5f0\ud55c \uc77c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uae30\uc5c5\uc740 \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uba54\uc2dc\uc9c0 \ubc1c\uc1a1, \ub9c8\ucf00\ud305 \uc774\uba54\uc77c\uc5d0 \uc751\ub2f5 \ub610\ub294 Contact Center \uc5d0\uc774\uc804\ud2b8\uc640 \ub300\ud654 \ub4f1 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac00\uc2dc\ud654\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\ub4e4\uc740 \uae30\ub300\uc5d0 \ubabb\ubbf8\uce58\uc9c0 \uc54a\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc6d0\ud558\uc9c0\ub9cc \uadf8\uc5d0 \ub530\ub77c \uc12c\uc5d0 \uac70\uc8fc\ud558\ub294 \ub0a0\uc9dc \uae30\uc220\uc758 \uc81c\ud55c\uc774 \uc99d\uac00\ud558\ub294 \uac83\uc744 \ucc28\ub2e8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ucc28\uc138\ub300 \uace0\uac1d \uc911\uc2ec \uae30\uc220\uc740 \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4\ub97c \uace0\uac1d \ub2e4\uc774\ub098\ubbf9\uc73c\ub85c \ubcc0\uacbd<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d\uc744 \ube44\uc988\ub2c8\uc2a4 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub3d9\uc801\uc73c\ub85c \uc7ac\uc870\uba85\ud558\ub294 \uac83\uc774 Cisco\uc758 \ucd5c\uadfc IMI \ubaa8\ubc14\uc77c \uc744(\ub97c) \uc778\uc218\ud558\ub294 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">\uc6d0\ub3d9\ub825\uc785\ub2c8\ub2e4.<\/a> IMI \ubaa8\ubc14\uc77c\uc744 \ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 Webex Contact Center\uc640 \uacb0\ud569\ud558\uc5ec <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">Cisco\ub294 \uc11c\ube44\uc2a4(CXaaS) \uc81c\uc548\uc73c\ub85c \uac15\ub825\ud55c \uace0\uac1d \ud658\uacbd\uc744 \uad6c\ud604\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc9c0\ub9ac\ud559, \ud658\uacbd \uad00\ub9ac, \ud611\uc5c5 \ub3c4\uad6c, \uc634\ub2c8\uccb4\uc778 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758\ub97c \uc704\ud55c \ud504\ub85c\uadf8\ub7a8\uc131\uacfc \uac19\uc740 \uae30\uc874 \ubc0f \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744<\/a>\ud1b5\ud569\ud569\ub2c8\ub2e4.<\/p>\n<p>[ovp]6243165807001[\/ovp]<\/p>\n<p><em><br \/>\n  <a href=\"https:\/\/www.youtube.com\/embed\/n-Ht1tUwjBA?feature=oembed\">\uc790\uc138\ud55c Cisco Webex Contact Center \ubc0f IMI \ubaa8\ubc14\uc77c \uae30\uc220\uc744 \uacb0\ud569\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \ud1b5\ud574 \uc5f0\uacb0\ub41c \uace0\uac1d<\/a> \uc5ec\uc815\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/em><\/p>\n<p>CXaaS\uc758 \ubaa9\uc801\uc740 \uc870\uc9c1\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ubcbd\uc744 \ub118\uc5b4 \uace0\uac1d \ud658\uacbd\uc758 \ubaa8\ub4e0 \ub4dc\ub77c\uc774\ubc84\ub97c \uc774\ud574\ud558\uace0 \ud589\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ud574\ub2f9 \uc5ec\uc815\uc5d0 \ub300\ud55c \uc804\uccb4 \uc774\ud574 \uc678\uc5d0\ub3c4, IMI \ubaa8\ubc14\uc77c\uc758 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc804\uccb4 \uc5ec\uc815 \ubc0f \uae30\uc5c5 \ub0b4\uc758 \ubaa8\ub4e0 \ubd80\uc11c\uc5d0 \uac78\uccd0 \uc774 \uc778\uc0ac\uc774\ud2b8\uc5d0 \ub300\ud574 \ud65c\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uac00\ub2a5\ud55c \ubb38\ud654: \uc5f0\uacb0\ub41c \uc5ec\uc815\uc744 \uc804\ub2ec\ud558\uc5ec \uace0\uac1d \ud32c\uc744 \ud638\ud638\ud558\ub294 \ub9cc\ub4e4\uae30\uc5d0 \ub300\ud55c \ubcf4\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc5f0\uacb0\ub41c \uc5ec\uc815\uc744 \ub9cc\ub4e4\uae30 \uc704\ud574 \uae30\uc5c5\uc774 \ud55c \uac1c\uc758 \ud1b5\ud569\ub41c \uace0\uac1d \ud658\uacbd \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud560 \ub54c \uace0\uac1d\uc758 \uc2a4\ud1a0\ub9ac\uac00 \uc5b4\ub5bb\uac8c \ubcc0\uacbd\ub418\ub294\uc9c0 \uad6c\uccb4\uc801\uc778 \uc608\uc81c\ub97c \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uba87 \ub2ec \ub3d9\uc548 \ud655\uc778\ud55c \uc815\ud655\ud55c \uc0c8 \ucef4\ud4e8\ud130\ub97c \uc120\ud0dd\ud588\ub2e4\uace0 \uc0c1\uc0c1\ud574 \ubcf4\uc2dc\uace0, \ud655\uc778\uc744 \uc9c4\ud589\ud558\uba74 \uc2e0\uc6a9\uce74\ub4dc\uac00 \uac70\ubd80\ub429\ub2c8\ub2e4. \uac71\uc815\ud558\uae30 \uc2dc\uc791\ud55c \ud6c4 \uc740\ud589\uc73c\ub85c \uc804\ud654\ud558\uae30 \uc2dc\uc791\ud558\uace0&#8230; <\/p>\n<p> \uc774 \uc2dc\uac04\uc740 \ub2e4\ub985\ub2c8\ub2e4. \uc740\ud589\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub85c \uc804\ud654\ub97c \ubc1b\uae30 \uc804\uc5d0\ub3c4 \uc804\ud654\uc5d0\uc11c \ud1b5\uc9c0\ub97c \uc218\uc2e0\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\ub294 \ucd5c\uadfc \uace0\uac00\uc758 \uac70\ub798\uac00 \uc2e0\uc6a9 \ud55c\ub3c4\ub97c \ucd5c\ub300\ud654\ud558\uace0 \uad6c\ub9e4\ub97c \uc644\ub8cc\ud558\uae30 \uc704\ud574 \uc99d\uac00\ud560 \uc218 \uc788\ub294 \uc635\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6d0\ud65c\ud558\uac8c \uc0ac\uc6a9\ud558\uac8c \ub418\uba70, \uc6d0\ud65c\ud558\uac8c \uc751\ub2f5\ud558\uace0 \uc790\ub3d9\uc73c\ub85c \uc2e0\uc6a9 \ud55c\ub3c4\uac00 \uc99d\uac00\ud558\uace0 \uad6c\uc785\uc774 \uc644\ub8cc\ub429\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud558\uace0, \uc9c0\uc800\ubd84\ud558\uba70, \ud611\uc870\uc801\uc778 \u2013 \uc740\ud589\uc774 \uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\ub294 \uace0\uac1d \ud658\uacbd \uae30\uc220\uc5d0 \ub300\ud55c \uc740\ud589\uc758 \ud22c\uc790 \ub355\ubd84\uc5d0 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>[ovp]6243559561001[\/ovp]<\/p>\n<p><em><br \/>\n  <a href=\"https:\/\/video.cisco.com\/video\/6243559561001\">\uc11c\ube44\uc2a4 \uae30\uc220\ub85c \uace0\uac1d \ud658\uacbd\uc744 \ud1b5\ud574 \uc0ac\uc804 \ubc0f \ucee8\ud14d\uc2a4\ud2b8 \uc778\uc2dd \uace0\uac1d \ud658\uacbd\uc774 \uc0dd\uc131\ub418\ub294 \ubc29\ubc95\uc758<\/a> \ub370\ubaa8\ub97c \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/em><\/p>\n<h2><span><br \/>\n  <strong>\uc11c\ube44\uc2a4 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub05d\uc5c6\ub294 \uac00\ub2a5\uc131\uc744 \uc81c\uc2dc<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc774\ub294 \uc774 \uae30\uc220\uc758 \uc7a0\uc7ac\uc131\uc5d0 \ub300\ud55c \ud55c \uc608\uc785\ub2c8\ub2e4. \uadf8 \uc911 \ud558\ub098\ub294 \ubaa8\ub4e0 \uc18c\ube44\uc790 \uc911\uc2ec\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uc0ac\uc2e4\uc0c1 \ubb34\uc81c\ud55c\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c:<\/p>\n<ul>\n<li>\uc18c\ub9e4\uc810\uc740 \uad6c\ub9e4 \uace0\ub824 \uc0ac\ud56d\uc5d0\uc11c \uc81c\ud488 \uc804\ub2ec\uc5d0\uae4c\uc9c0 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d\uacfc \ud1b5\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub370\uc774\ud130, \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f \uace0\uac1d\uc5d0\uac8c \uce5c\uc219\ud55c \ud1b5\uc2e0 \ucc44\ub110\uc774 \uc81c\uacf5\ub41c \uac1c\uc778\ud654\ub41c \ud658\uacbd\uc744 <strong>   <span><\/span> <\/strong>\uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc5d0\ub108\uc9c0 \ub9ac\ubaa8\uc804 \ud504\ub85c\uadf8\ub7a8\uc744 \uc120\ud0dd\ud55c \uc720\ud2f8\ub9ac\ud2f0 \uace0\uac1d\uc5d0\uac8c \uc0ac\uc804 \ud1b5\uc9c0\ub97c \uc81c\uacf5\ud558\uc5ec \ub864\uc544\uc6c3\uc744 \ubc29\uc9c0\ud558\uace0, \uace0\uac1d\uc774 \ub9e4 \uc8fc\uae30 \ub3d9\uc548 \ucc38\uac00\ub97c \ud655\uc778 \ub610\ub294 \uac70\uc808\ud560 \uc218 \uc788\ub3c4\ub85d \uc120\ud0dd\ud55c \ud6c4 \ubaa8\ubc14\uc77c \uc571 \ud478\uc26c\ub97c \ud1b5\ud574 \uc218\uc2e0\ud55c \ube44\uc6a9 \ubc0f \ucc38\uac00 \ud6a8\uacfc\ub97c \ud655\uc778\ud560 \uc218 <span>   <strong><\/strong> <\/span>\uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ubaa8\ub4e0 \uc6b0\ub9ac \ubaa8\ub450\ub294 \uc790\uc720\ub86d\uac8c \ucd9c\uc7a5\ud560 \uc218 \uc788\ub294 \uc744(\ub97c) <b><\/b>\uae30\ub300\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubd88\uac00\ud53c\ud55c \ube44\ud589 \uc9c0\uc5f0\uc744 \uae30\ub300\ud558\uace0 \uc788\uc9c0\ub294 \uc54a\uc744 \uac83\uc785\ub2c8\ub2e4. \uc774\ub85c\uc778\ud558\uc5ec \ucd94\uac00\uc801\uc778 \ubd88\ud3b8\uc744 \ud574\uc18c\ud558\uc9c0\ub9cc, \uae30\uc5c5 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \ucc44\ub110\uc5d0 \uc5f0\uacb0\ud558\ub294 \uc11c\ube44\uc2a4 \uae30\uc220\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc774\uc6a9\ud558\uba74, \uc774\ub97c \uc704\ud55c \uc218\uace0\ub294 \uc0ac\ub77c\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130 \uc8fc\ub3c4 \uc778\ud154\ub9ac\uc804\uc2a4(\uc9c0\ub2a5\ud615)\ub294 \uc0ac\uc804 \uc608\ubc29 \ud1b5\uc9c0 \ubc0f \uc7ac\uc608\uc57d \uc635\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uae30\uc5c5\uc774 \ud55c \ub2e8\uacc4 \uc804 \uc9c4\ud589\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc774\ubca4\ud2b8 \ud750\ub984\uc740 \uc790\ub3d9\uc73c\ub85c \uc2dc\uc791\ub41c \ud6c4 \ub2e4\uc74c \ube44\ud589\uae30\ub97c \uc0ac\uc6a9\ud560 \uc218\ub420 \ub54c\uae4c\uc9c0 \ub9c8\ucf00\ud305 SMS\ub85c \ub8e8\ud504\ub97c \ub2eb\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uc120\uc0ac\ud569\ub2c8\ub2e4. \uae30\uc220\uc5d0 \uc758\ud574 \uad6c\ub3d9\ub418\ub294 \ud658\uacbd\uc774 \uc218\ub144 \ub3d9\uc548 \uace0\uac1d \ud788\uc5b4\ub85c\uac00 \ub420 \uc870\uc9c1\ub4e4\uc774 \ubc1b\uc544\ub4e4\uc778 \uacbd\ud5d8\uc744 \ubc1b\uc544\ub4e4\uc785\ub2c8\ub2e4.<\/p>\n<blockquote>\n<h3><strong><br \/>\n  <a href=\"https:\/\/www.webex.com\/contact-sales.html\">Webex Contact Center\uc640 \uad00\ub828\ud55c \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uace0\uc790 \uc5f0\ub77d\ud558\uc5ec \uadc0\ud558\uc758 \uace0\uac1d \ucc38\uc5ec\ub97c \uadfc\ubcf8\uc801\uc73c\ub85c<\/a> \ubcc0\uacbd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/h3>\n<\/blockquote>\n<p><strong>\uc790\uc138\ud55c \ub0b4\uc6a9<\/strong><\/p>\n<ul>\n<li><u><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMI \ubaa8\ubc14\uc77c: \ud568\uaed8 [\ube14\ub85c\uadf8]\ub97c \ud1b5\ud574, \uace0\uac1d \ud658\uacbd\uc758<\/a> <\/u> \ubbf8\ub798\ub97c \uc804\ub2ec<\/li>\n<li><u><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\uc774\uc81c \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798\uac00<\/a> <\/u> [\ube14\ub85c\uadf8]\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4.<\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"><br \/>\n  <u>Webex Contact Center<\/u> <\/a> [Website]<\/li>\n<li><u><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/video\/live\/urn:li:ugcPost:6762775983474003968\/\">Webex Contact Center<\/a> <\/u> [\ub179\ud654\ub41c \uc6e8\ube44\ub098]<\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/accelerating-cc-research-newsletter.pdf?ccid=cc001193&#038;oid=anrco023978\"><br \/>\n  <u>\ucc28\uc138\ub300 Contact Center \uac00\uc18d \u2013 Cisco Contact Center \uc784\uc6d0\uc9c4, Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30<\/u> <\/a> [\ubc31\uc11c]<\/li>\n<li><u><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/events\/nextgenerationplatformarchitect6780498677904629760\/\">Webex Contact Center\ub97c \uc2dc\ub3d9\ud558\ub294 \ucc28\uc138\ub300 \ud50c\ub7ab\ud3fc \uc544\ud0a4\ud14d\ucc98<\/a> <\/u> [Webinar]<\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/author\/omartawakol\">Omar\uc758 \ubaa8\ub4e0 \ube14\ub85c\uadf8\uc5d0 \ub9c1\ud06c<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\ub294 \ud658\uacbd\uc774 \uae30\uc220\uc5d0 \uc758\ud574 \uc8fc\ub3c4\ub418\uace0 \ubc1b\uc544\ub4e4\uc778 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0, \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac00\uc2dc\ud654\ud558\ub294 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5480,"featured_media":385144,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[7212,8174],"class_list":["post-385143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-webex-connect","tag-8174"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\ub294 \ud658\uacbd\uc774 \uae30\uc220\uc5d0 \uc758\ud574 \uc8fc\ub3c4\ub418\uace0 \ubc1b\uc544\ub4e4\uc778 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815, \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0, \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uac00\uc2dc\ud654\ud558\ub294 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc785\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-31T15:45:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/03\/Webex_Contact_Center_IMImobile_Channel-Visibility2-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"940\" \/>\n\t<meta property=\"og:image:height\" content=\"488\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n<script type=\"application\/ld+json\" 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\uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/68c83c0017430ff9b74b899e8245aa00\",\"name\":\"Omar Tawakol\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Omar Tawakol\"},\"description\":\"Omar Tawakol is the Vice President &amp; General Manager of the Cisco Contact Center business unit. In this role, Omar is responsible for the development and execution of the Cisco Contact Center strategy and portfolio. Prior to this role, Omar was the co-founder and CEO of Voicea which he led until its acquisition by Cisco in August 2019. Voicea is a voice-based AI assistant platform that is used by over 10,000 companies and had attracted investments from Cisco, Google, Salesforce and Microsoft. Prior to Voicea, Omar Tawakol was the founder and CEO of BlueKai which built the worlds largest consumer data marketplace and data management platform. BlueKai was acquired by Oracle in 2014, and Omar served as the Senior VP &amp; GM of the Oracle Data Cloud business unit. Omar earned an MS in Computer Science from Stanford University and a BS from Massachusetts Institute of Technology.\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/contributors\\\/omartawakol\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\/","og_locale":"ko_KR","og_type":"article","og_title":"\uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\ub824\uba74 \uc5f0\uacb0\ub41c \uc5ec\uc815\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. | Webex 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