{"id":385232,"date":"2021-02-01T09:30:34","date_gmt":"2021-02-01T17:30:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%eb%aa%a8%eb%93%a0-%ec%83%88%eb%a1%9c%ec%9a%b4-webex-contact-center%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%eb%b3%80%ea%b2%bd%ed%95%98%ea%b8%b0-webinar\/"},"modified":"2021-02-01T09:30:34","modified_gmt":"2021-02-01T17:30:34","slug":"%eb%aa%a8%eb%93%a0-%ec%83%88%eb%a1%9c%ec%9a%b4-webex-contact-center%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%eb%b3%80%ea%b2%bd%ed%95%98%ea%b8%b0-webinar","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%aa%a8%eb%93%a0-%ec%83%88%eb%a1%9c%ec%9a%b4-webex-contact-center%ec%97%90%ec%84%9c-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%eb%b3%80%ea%b2%bd%ed%95%98%ea%b8%b0-webinar\/","title":{"rendered":"\ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 Webex Contact Center\uc5d0\uc11c \uace0\uac1d \ud658\uacbd \ubcc0\uacbd\ud558\uae30 [WEBINAR]"},"content":{"rendered":"<p><em>\uace0\uac1d \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\uc778 Sheila McGee-Smith \ubc0f Cisco Contact Center VP\/GM Omar Tawakol\uc740 2021\ub144 2\uc6d4 3\uc77c, \uc2e4\uc2dc\uac04 \uc2a4\ud2b8\ub9bc\uc744 \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud574 \ub2e4\uc12f \uac00\uc9c0 \ud544\uc218 \uc694\uc18c\ub97c \ub17c\uc758\ud558\uace0, Webex Contact Center\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \ub17c\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<h2><span><br \/>\n  <strong>\ub2e4\ub978 \uc774\ub984 \uc758 \uc804\uc1a1\uc790. . .<\/strong><br \/>\n<\/span><\/h2>\n<p>\ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 Star Trek\uc758 \uc791\uc131\uc790\ub4e4\uc774 \uc804\uc1a1\uc790 \uac1c\ub150\uc744 \ub9cc\ub4e0 \uac83 \uac19\uc740 \uc0dd\uac01\uc774 \ub9ce\uc9c0\ub9cc, \uc601\uad6d \ud478\ucf13 \uc2dc\ub9ac\uc988 Fireball XL5\uac00 1963\ub144 3\uc6d4\uc5d0 \ubc1c\ud45c\ub41c \ud154\ub808\ud3ec\ub2c8 \uc804\uc1a1\uc744 \ubb18\uc0ac\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uc544\uc774\ub514\uc5b4\uc758 \ucd9c\ucc98\uc640 \uad00\uacc4\uc5c6\uc774, \uc608\uc815\ub41c 2\uc6d4 3<sup><\/sup> \uc77c \uc6e8\ube44\ub098\uc5d0\uc11c \uc9c0\ub09c 12\uac1c\uc6d4\uc758 \uc2e4\uc81c \uad00\uacc4\uac00 \uc5b4\ub5bb\uac8c \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud22c\uc790\uc758 \uc6e8\uc774\uc6e8\uc774\ub97c \ubcc0\uacbd\ud558\ub294\uc9c0 \uacf5\uc720\ud558\uc5ec 2024\ub144\uae4c\uc9c0 \ucc38\uc11d\uc790 \uc804\uc1a1\uc744 \uc9c0\uc6d0\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ucc28\uc138\ub300, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ud50c\ub7ab\ud3fc<\/strong><br \/>\n<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-352954\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/contact-center-rep-300x200.png\" alt=\"Contact Center \uc6e8\ube44\ub098\" width=\"450\" height=\"300\" \/><\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><\/a>  <a href=\"https:\/\/blogs.cisco.com\/author\/omartawakol\">Cisco Contact Center VP\/GM Omar Tawakol<\/a> \uacfc \uc0c1\uc758\ud558\uace0 \ud30c\ud2b8\ub108\uc778 Contact Center \uc5c5\uacc4 \ubd84\uc11d\uac00 Sheila McGee-Smith\uc640 \ud568\uaed8 2021\ub144\uae4c\uc9c0 \uae00\ub85c\ubc8c \ubc94\uc6a9 \ub9c8\uc774\ud06c\uac00 \uc5b4\ub5bb\uac8c \ud22c\uc790\ub97c \uac00\uc18d\ud654\ud558\uace0 2021\ub144\uc73c\ub85c \ud22c\uc790\uac00 \uc5bc\ub9c8\ub098 \uc758\ubbf8\ud558\ub294\uc9c0, \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub300\ud55c \uc758\ubbf8\ub97c \uc124\uba85\ud574 \uc8fc\uc2dc\uae38 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uc6e8\ube44\ub098\uc5d0\uc11c\ub294 Omar \ubc0f Sheila\ub85c\ubd80\ud130 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uc774\ub7ec\ud55c \ud658\uacbd\uc758 \uacbd\uc81c\ub97c \uacbd\uc7c1\ud558\uae30 \uc704\ud574 \uc804\ub2ec\ud574\uc57c \ud558\ub294 \ub2e4\uc12f \uac00\uc9c0 \ud544\uc218 \uc694\uc18c\uc5d0 \ub300\ud574 \ub4e4\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d\uc774 \uc6d0\ud560 \ub54c \uc5f0\uacb0\ud560 \uc218 \uc788\ub294 \ub2a5\ub825, \uc6d0\ud558\ub294 \ubc29\ubc95<\/li>\n<li>\uc885\ub2e8 \uac04 \ub300\ud55c \uace0\uac1d \ud658\uacbd\uc758 \uac00\uc2dc\ub3c4 \ud655\uc778<\/li>\n<li>\uc6d0\ud65c\ud55c \ucee8\ud14d\uc2a4\ud2b8 \uc778\uc2dd \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc9c0\ub2a5\uc801\uc778 \uc9c0\ub2a5 \ubc0f \uac10\uac01\uc801\uc778 \ub3c4\uad6c\ub97c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ubd80\uc5ec\ud569\ub2c8\ub2e4.<\/li>\n<li>\ubcc0\ud654\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud558\uac8c \uc801\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc644\ubcbd\ud558\uac8c \uc0ac\uc6a9\uc790 \uc815\uc758 \uac00\ub2a5\ud55c Contact Center \ud50c\ub7ab\ud3fc<\/li>\n<li>\uc644\ubcbd\ud55c \ud611\uc5c5 \uc81c\ud488\uad70\uc73c\ub85c, \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc804\uccb4 \ud300\uacfc \uc791\uc5c5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 Webex Contact Center<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ub0b4\uc7a5\ub41c \uae30\uc220\uc5d0 \uc9c1\uc811 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc774\ub97c \uc54c\uace0 \uc788\uc73c\uba70, \ub2e4\uc12f \uac00\uc9c0 \ud544\uc218 \uc694\uc18c\ub97c \uc5fc\ub450\uc5d0 \ub450\uc5b4 Cisco\ub294 CCaaS \ud50c\ub7ab\ud3fc\uc744 \uc2dc\uc7a5\uc5d0\uc11c \uac00\uc7a5 \uc138\ub828\ub41c \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub85c \uc644\uc804\ud788 \uc7ac\uad6c\uc131\ud569\ub2c8\ub2e4. \uc0c8\ub86d\uac8c \uc120 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\ubcf4\uc778 Webex Contact Center<\/a> \ub294 \uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc804\ub2ec\ud558\uc5ec, \uc5d0\uc774\uc804\ud2b8\uac00 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \ucc28\ubcc4\ud654\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \ubaa8\ub450 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uc6e8\ube44\ub098\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc744 \uc2e4\ud589\ud558\uace0, \uc774\ub7ec\ud55c \uc694\uc18c\ub97c \uc5b4\ub5bb\uac8c \ud1b5\ud569\ud558\uc5ec \ub354 \ub098\uc740 \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \uc2e4\uc81c\uc5d0 \uacbd\ud5d8\ud558\uac8c \ud558\ub294\uc9c0 \uccb4\ud5d8\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote>\n<h3><span><br \/>\n  <a href=\"https:\/\/www.linkedin.com\/events\/introducingtheall-newwebexconta6754486206832230400\/\"><br \/>\n    <strong>2<\/strong>    <\/a><strong> \uc6d4 3\uc77c \uc218\uc694\uc77c, \uc624\uc804 9\uc2dc(PT 12pm | ) ET\uc5d0\uc11c \uc9c4\ud589\ub41c \uc2e4\uc2dc\uac04 \uc6e8\ube44\ub098\uc5d0 \uc9c0\uae08 \ub4f1\ub85d<\/strong><\/span><\/h3>\n<h3><span>LinkedIn \ub610\ub294 video.cisco.com <a href=\"https:\/\/video.cisco.com\/video\/6225322780001\"><\/a>, \uadf8 \ud6c4\uc5d0 \ub2e4\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/h3>\n<\/blockquote>\n<p><span><br \/>\n  <strong>\ubc1c\ud45c\uc790 <\/strong> <\/span>     <strong>  <span>     <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352959\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Omar-Tawakol-Headshot-150x150.jpg\" alt=\"\uc624\ub9c8\ub974 \ud0c0\uc640\ucfe0\" width=\"150\" height=\"150\" \/>       <\/a>   Omar Tawakol<\/span>, <\/strong>VP\/GM\uc5d0 \ub300\ud55c \uc815\ubcf4 Cisco Contact CenterOmar<\/p>\n<p> Tawakol\uc740 Cisco Contact Center \ube44\uc988\ub2c8\uc2a4 \uc720\ub2db\uc758 VP\/GM\uc785\ub2c8\ub2e4. \uc774 \uc5ed\ud560 \uc774\uc804\uc5d0 Omar\ub294 \uc74c\uc131 \uae30\ubc18 AI \uc9c0\uc6d0 \ud50c\ub7ab\ud3fc\uc778 Voicea\uc758 \uacf5\ub3d9 \ucc3d\ub9bd\uc790  \ubc0f CEO\ub85c, 2019\ub144 8\uc6d4\uc5d0 Cisco\uac00 \uc778\uc218\ud560 \ub54c\uae4c\uc9c0 \uc8fc\ub3c4\ud588\uc2b5\ub2c8\ub2e4. Voicea\uc5d0 \uc55e\uc11c \uadf8\ub294 \uc138\uacc4 \ucd5c\ub300\uc758 \uc18c\ube44\uc790 \ub370\uc774\ud130 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4 \ubc0f \ub370\uc774\ud130 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud55c BlueKai\uc758 \ucc3d\ub9bd\uc790 \uc774\uc790 CEO\uc785\ub2c8\ub2e4. BlueKai\ub294 2014\ub144 Oracle\uc5d0 \uc758\ud574 \uc778\uc218\ub41c \ud6c4 \uc624\ub77c\ud074 \ub370\uc774\ud130 \ud074\ub77c\uc6b0\ub4dc \uc0ac\uc5c5\ubd80\uc758 \uc218\uc11d VP\/GM\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud588\ub2e4. Omar\ub294 Stanford University\uc640 Massachusetts Technology\uc758 BS\uc5d0\uc11c \ucef4\ud4e8\ud130 \uacfc\ud559\uc73c\ub85c MS\ub97c \ud68d\ub4dd\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<p><strong><br \/>\n  <span><br \/>\n    <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020.jpg\"><br \/>\n      <img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-thumbnail wp-image-352960\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/01\/Sheila-McGee-Smith-Headshot-2020-150x150.jpg\" alt=\"Sheila McGee-Smith \" width=\"150\" height=\"150\" \/><br \/>\n    <\/a>Sheila McGee-Smith<\/span>, <\/strong>Principal Analyst, McGee-Smith AnalyticsSheila<\/p>\n<p> McGee-Smith\ub294 Contact Center \ubc0f \uae30\uc5c5 \ud1b5\uc2e0\uc2dc\uc7a5\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub294 \ud1b5\uc2e0 \uc5c5\uacc4\uc758 \uc120\ub450\uc801\uc778 \ud1b5\uc2e0 \ubd84\uc11d\uac00\uc774\uc790 \uc804\ub7b5\uc801 \ucee8\uc124\ud134\ud2b8\uc785\ub2c8\ub2e4. \uadf8\ub140\uc758 \uc804\ubb38\uc801\uc778 \uc131\uacfc\uc5d0\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130, \uae30\uc5c5 \uc804\ud654, \ub370\uc774\ud130 \ub124\ud2b8\uc6cc\ud0b9 \ubc0f \ubb34\uc120 \uc2dc\uc7a5 \uc601\uc5ed\uc5d0 \uc788\ub294 \uba40\ud2f0 \ud074\ub77c\uc774\uc5b8\ud2b8 \uc2dc\uc7a5 \ub9ac\uc11c\uce58 \uc5f0\uad6c \uc791\uc131\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uadf8\ub140\ub294 \uc5c5\uacc4 \ud68c\uc758, \uc0ac\uc6a9\uc790 \uadf8\ub8f9 \ubc0f \uc138\uc77c\uc988 \ubbf8\ud305\uc5d0 \uc790\uc8fc \ubc1c\uc5b8\ud558\uace0 \uc788\uc73c\uba70 \ud1b5\uc2e0 \uc2dc\uc7a5\uc758 \ub274\uc2a4 \ubc0f \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc798 \ub530\uc634\ud45c\ub97c \ub2e4.<\/p>\n<p>\u00a0<\/p>\n<p><strong>\uc790\uc138\ud788Webex Contact Center [Solution webpage]<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">\uc0c8\ub85c\uc6b4 Webex Contact Center\ub294 \ucc28\uc138\ub300 \uace0\uac1d \ud658\uacbd [Blog]<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\">\uc62c-\ubcc4 \uac00\uc18d\uc744 \uc704\ud55c \uae30\ucd08\ub97c \ub2e4\uc9c0\uba70, \uc804\ubb38\uac00\ub294 262% ROI<\/p>\n<p>\ub97c \ud1b5\ud574 Cisco Contact Center\uc758 \ub9ac\ub354\uc2ed \ub9ac\ub354\uc2ed\uc744 \uc124\uba85\ud558\ub294 Contact Center  <\/a>\uae30\uc220 [Blog<a href=\"https:\/\/blogs.cisco.com\/collaboration\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\"> ]\uc758 \ub2e4\uc74c\uc744 \uc0b4\ud3b4\ubcf4\uc2ed\uc2dc\uc624.<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/riding-along-on-262-roi-forrester-webex-contact-center-tei\"> Webex Contact Center\uc758 \ucd1d \uacbd\uc81c\uc801\uc778 \uc601\ud5a5(TEI) \uc0ac\ub840 [Analyst study]<\/a>  <a href=\"https:\/\/engage2demand.cisco.com\/LP=22999?ccid=cc001193&#038;oid=wprco022938\">, \ub124 \uac1c\uc758 \uc5ec\uc815, \ud558\ub098\uc758 \ub300\uc0c1: McGee-Smith  <\/a>\ubd84\uc11d\uc774 \uc124\uba85\ud55c \ub124 \uac00\uc9c0 \uace0\uac1d \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc5d0 \ub300\ud55c \uc774\uc57c\uae30\ub97c \uc124\uba85\ud55c \ud074\ub77c\uc6b0\ub4dc [\ubc31\uc11c](Cloud [White paper]<a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">)\ub294 Ar smith\uc758 \ub9ac\ub354\ub85c 2020[Analyst study]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2\uc6d4 3\uc77c, \uc5c5\uacc4 \ubd84\uc11d\uac00 Sheila McGee-Smith \ubc0f Cisco Contact Center VP\/GM Omar Tawakol\uc5d0 \ucc38\uc5ec\ud558\uc5ec \ud5a5\ud6c4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc5d0 \ub300\ud574 \ub2e4\uc12f \uac00\uc9c0 \ud544\uc218 \uc694\uc18c\ub97c \ub17c\uc758\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8174],"class_list":["post-385232","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-8174"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 Webex Contact Center\uc5d0\uc11c \uace0\uac1d \ud658\uacbd \ubcc0\uacbd\ud558\uae30 [WEBINAR] | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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