{"id":385314,"date":"2020-11-24T07:57:08","date_gmt":"2020-11-24T15:57:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%98%ac-%eb%b3%84-%ea%b0%80%ec%86%8d-%ec%a0%84%eb%ac%b8%ea%b0%80%ea%b0%80-contact-center-%ea%b8%b0%ec%88%a0%ec%9d%98-%eb%8b%a4%ec%9d%8c-%eb%8b%a8%ea%b3%84-%eb%b3%b4%ea%b8%b0\/"},"modified":"2020-11-24T07:57:08","modified_gmt":"2020-11-24T15:57:08","slug":"%ec%98%ac-%eb%b3%84-%ea%b0%80%ec%86%8d-%ec%a0%84%eb%ac%b8%ea%b0%80%ea%b0%80-contact-center-%ea%b8%b0%ec%88%a0%ec%9d%98-%eb%8b%a4%ec%9d%8c-%eb%8b%a8%ea%b3%84-%eb%b3%b4%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%98%ac-%eb%b3%84-%ea%b0%80%ec%86%8d-%ec%a0%84%eb%ac%b8%ea%b0%80%ea%b0%80-contact-center-%ea%b8%b0%ec%88%a0%ec%9d%98-%eb%8b%a4%ec%9d%8c-%eb%8b%a8%ea%b3%84-%eb%b3%b4%ea%b8%b0\/","title":{"rendered":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30"},"content":{"rendered":"


\n
\n
\n \"Cisco
\n <\/a>\uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uae30\ub300\uc640 \ud558\uc774\ud53c \u2014 <\/strong> <\/span> Cisco \ubc0f Gartner Research\uc758 \uc778\uc0ac\uc774\ud2b8<\/strong>
\n<\/span><\/h2>\n

\ucd5c\uadfc Cisco\ub294 Gartner Research\uc640 \ud30c\ud2b8\ub108\ub97c \ud558\uc5ec \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc758\uc6d0 \ubc0f \uace0\uac1d \ud658\uacbd \uc804\ubb38\uac00\uac00 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 5\uac1c\uc758 \uc8fc\uc81c \uc601\uc5ed\uc5d0 \ub300\ud574 \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\uc758 \uc9d1\ud569\uc744 \ub9cc\ub4e4\uace0 \ud55c \ud574\uc5d0 \ub300\ud55c \uacc4\ud68d\uc744 \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uadf8 \uacb0\uacfc, \ucc28\uc138\ub300 Contact Center <\/a> <\/em> <\/em>\ub97c \uac00\uc18d\ud654\ud558\ub294 \ucd9c\ud310\ubb3c\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc758\uc0ac \uacb0\uc815\uc790\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc0ac\uc548\uc5d0 \ub300\ud574 5\uac1c\uc758 \uc0dd\uac01\uc744 \ucd09\ubc1c\ud558\ub294 \ubb38\uc11c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/strong> \uac01 \uc139\uc158\uc740 2020\ub144 \uc774\ud6c4\ubd80\ud130\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc0c1\uac70\ub798 \ubc0f \uc11c\ube44\uc2a4\ud558\ub294 \uc8fc\uc694 \uc7a5\uc18c\ub85c \ucc38\uc5ec\uc2dc, \uace0\ub824\ud560 \uc218 \uc788\ub294 \ud575\uc2ec\uc801\uc778 \ubd80\ubd84\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc804\ubb38\uac00\uc778 Cisco \ub9ac\ub354\uac00 \uc2e0\uc911\ud558\uac8c \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud574\ub2f9 \ubb38\uc11c\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c0\uc6d0 \ud14c\ud06c\ub180\ub85c\uc9c0\uc758 2020 Gartner Hype Cycle<\/em> <\/a> \ubcf4\uace0\uc11c\uc758 \uc0ac\ubcf8\uc73c\ub85c, \ucc44\ud0dd \uc8fc\uae30\uc640 \ud568\uaed8 \uc8fc\uc694 \uae30\uc220\uc744 \ucd94\uc801\ud569\ub2c8\ub2e4.<\/p>\n


\n \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc804\ubb38\uac00\uc758 \uc62c-\ubcc4 Cisco \ub77c\uc778\uc5c5\uc744 \uc0b4\ud3b4\ubcf4\uc790.<\/strong>
\n<\/span><\/p>\n


\n \uc219\uc9c0\ud558\uae30: Contact Center\uc758 \ubbf8\ub798<\/strong>\u00a0<\/span><\/h2>\n


\n
\n
\n \"\uc624\ub9c8\ub974
\n <\/a>
\n Omar Tawakol\uc774 \ubb38\uc11c<\/span> <\/em> <\/strong> \ud300\uc744 \ub9ac\ub4dc\ud569\ub2c8\ub2e4. \uadf8\ub294 Cisco Contact Center Business Unit\uc758 VP \ubc0f \ucd1d \uad00\ub9ac\uc790\uc785\ub2c8\ub2e4. Omar\ub294 \ub2e4\uc591\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4\ub97c \uad6c\ucd95\ud558\uace0 2019\ub144 Voicea \uc778\uc218\ub97c \ud1b5\ud574 \ucc38\uc5ec\ud588\ub2e4.<\/p>\n

\uc790\uc2e0\uc758 \ubb38\uc11c\uc5d0\uc11c \uc219\uc9c0\ud558\uae30: Contact Center<\/a> <\/em>\uc758 \ubbf8\ub798, Omar\ub294 Contact Center \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uad11\ubc94\uc704\ud55c \uac00\ub85c\ud615 \ube44\uc804\uc744 \uc81c\uacf5\ud558\uace0, 4\uac1c\uc758 \ud575\uc2ec \ud22c\uc790 \ubd84\uc57c\ub97c \uac15\uc870\ud569\ub2c8\ub2e4. \ub610\ud55c \uadf8\ub294 \ub2f9\uc0ac\uc758 \uc194\ub8e8\uc158\uc774 Contact Center\uc5d0\uc11c “\ub9ac\uc18c\uc2a4 \uace1\uc120\uc744 \ud3c9\ud3c9\ud558\uac8c \ud558\ub294 \ubc29\ubc95”\uc744 \uc124\uba85\ud588\ub2e4. \uad81\uadf9\uc801\uc778 \ubaa9\ud45c\uc785\ub2c8\uae4c? \ub354 \ub098\uc740 \uace0\uac1d \ud658\uacbd.<\/p>\n

\u00a0<\/p>\n


\n Contact Center\uc5d0\uc11c AI\uc758 \ubbf8\ub798<\/strong>
\n<\/span><\/h2>\n


\n \"\ubaa8\ud558\uba54\ub4dc
\n<\/a>
\n
\n Mohamed El-Geish \ub294<\/span> <\/em> <\/strong> Cisco Contact Center AI\uc758 \ubd80\uc7a5\uc785\ub2c8\ub2e4.<\/a> <\/em> \uadf8\ub294 AI \uad00\ub828 \ud601\uc2e0 \uae30\uc220\uc5d0\uc11c 10\uac1c \ud2b9\ud5c8\ub97c \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ud601\uc2e0 \uae30\uc5c5\uc774\ub2e4. \uadf8\uc758 \ubb38\uc11c\uc778 AI<\/em> <\/a> \uc758 \ubbf8\ub798\uc5d0<\/em> <\/strong> \ud765\ubbf8\ub85c\uc6b4 \ud2b8\uc704\uc2a4\ud2b8\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5bb\uac8c \ucc3e\uc744 \uc218 \uc788\ub098\ub97c \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/p>\n

Geish\ub294 \ub9ac\ub354\uac00 AI\uc758 \uc77c\ubd80 \uc911\uc694\ud55c \ud2b8\ub80c\ub4dc\ub97c \ud0d0\uc0c9\ud558\uace0 \ud558\uc774\ud504 \uc0ac\uc774\ud074\uc5d0 \uc11c \uc788\ub294 \uc704\uce58\ub97c \ud0d0\uc0c9\ud560 \uc218 \uc788\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uba54\uac00 \ud2b8\ub80c\ub4dc\ub97c \uc55e\ub450\uace0, \ub9ac\ub354\ub294 \uc55e\uc73c\ub85c \uc5b4\ub5a4 \uac83\uc744 \uae30\ub300\ud574\uc57c \ud560 \uc9c0\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\u00a0<\/p>\n

\u00a0<\/p>\n


\n \ud558\uc774\ud504 vs \uc18c\uc6d0: \uace0\uac1d \uacbd\ud5d8<\/strong>
\n<\/span><\/h2>\n


\n
\n
\n \"\ube44\ub178\ub4dc
\n <\/a>
\n Vinod Muthukrishnan\uc740<\/span> <\/em> <\/strong> Cisco Contact Center\uc758 \ucd5c\uace0 \uc131\uc7a5 \ucc45\uc784\uc790\uc785\ub2c8\ub2e4. \ud300\uc5d0\uc11c \uac00\uc7a5 \uad00\uc2ec\uc744 \ub044\ub294 \ubc30\uacbd \uc911 \ud558\ub098\uc778 Vinod\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \ucd5c\uc0c1\uae09 \uac15\uc0ac\uc5d0\uc11c \ub124\ube44\uac8c\uc774\uc158 \ub2f4\ub2f9\uc790\uac00 9\ub144 \ub3d9\uc548 \ub192\uc740 \ud574\uc0c1\uc5d0\uc11c \uc77c \ub144\uc744 \ubcf4\ub0c8\ub2e4. \uadf8 \uc5ec\uc815\uc774 2019\ub144 Cisco\uac00 \ud655\ubcf4\ud55c CloudCherry\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\ub294 \ub3d9\uae30\ub97c \ubd80\uc5ec\ud55c \uac83\uc774 \ud655\uc2e4\ud55c \uc77c\uc785\ub2c8\ub2e4.<\/p>\n

\ud558\uc774\ud504\uc640 \ud558\uc774\ud504 \uc758 \ud604\uc2e4\uc744 \ud1b5\ud574 \ub9ac\ub354\uc758 \uc0dd\uc0dd\ud55c \ub2e8\uacc4. \uc18c\uc6d0: \uace0\uac1d \ud658\uacbd<\/em> <\/strong> <\/a>. \uace0\uac1d \uc9c0\uc6d0 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uadf8\uc758 \uae4a\uc740 \ubc30\uacbd\uc740 Cisco \uc758 Webex \ud658\uacbd \uad00\ub9ac \uae30\ub2a5\uc5d0 \ub300\ud574 \uc124\uba85<\/a> <\/em>\ud588\ub2e4. \ub9ac\ub354\ub294 \uace0\uac1d \uc608\uce21 \ubc0f \uc0ac\uc804\uc801 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ud559\uc2b5\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\u00a0<\/p>\n


\n Contact Center\uac00 \uadf8\ubcf4\ub2e4 \uc911\uc694\ud55c \uc774\uc720<\/strong>
\n<\/span><\/h2>\n

\"Zack<\/p>\n

Cisco Contact Center \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc5c5\ubd80\uc758 \uc804\ub7b5\uc801 \ud1b5\uc2e0 \uc0ac\uc5c5\ubd80\uc7a5\uc778 \uc800\ub294 \ub514\uc9c0\ud138 \ubc0f Contact Center \ud601\uc2e0\uc758 \uc774\uc911\uc801 \uc804\ub7b5\uc5d0 \uae30\ubc18\ud558\uc5ec \uc804\uc138\uacc4 \uc120\ub450 \uae30\uc5c5\uacfc \ub9e4\uc77c \ub300\ud654\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uac00 \uc788\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uc5ec \uc218\ub144 \ub3d9\uc548 Contact Center \ud601\uc2e0\uc5d0\uc11c 9\uac1c \ud2b9\ud5c8\ub97c \ucd9c\uc6d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

<\/em> Contact Center<\/em> <\/a> \uac00 \ubcf4\ub2e4 \uc911\uc694\ud55c \uc774\uc720\uc5d0 \ub300\ud55c \ub0b4 \uae30\ubcf8 \uc124\ubb38\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc7ac\uc0dd\ub418\uace0 \uc788\ub294 \uc774\uc720\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc5c4\uccad\ub09c \ub85c\ub124\uc77c\uc744 \uc9c4\ud589\ud558\uace0 \uc788\uc73c\uba70, \uae30\uc5c5 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc120\ub450\uc801\uc778 \uc5ed\ud560\ub85c \ub5a0\uc624\ub974\uace0 \uc788\uc2b5\ub2c8\ub2e4. Contact Center\ub294 “\ud65c\uc6a9\ub420 \uc790\uc0b0”\uc73c\ub85c “\uad00\ub9ac\ub418\ub294 \ube44\uc6a9”\uc758 \uc2e0\ub8b0\ub97c \ub04a\uc2b5\ub2c8\ub2e4. \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uc2e4\uc81c\ub85c \uc870\uc9c1\uc758 “\ub514\uc9c0\ud138 \ubaa9\ud45c \ub2f4\ub2f9\uc790”\uac00 \ub418\uc5b4 \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0\uc11c \ud574\uacb0\ud560 \uc218 \uc5c6\ub294 \uace0\uac1d \ud658\uacbd \uc608\uc678\ub97c \ucc98\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \ubbf8\ub798 \uace0\uac1d \ud658\uacbd \ud50c\ub7ab\ud3fc\uc758 6\ub300 \ud544\uc218<\/strong>
\n<\/span><\/h2>\n

\"Ryan\ub2f9\uc0ac\uc5d0 \ub300\ud55c \uc815\ub9ac\ub294 Cisco Contact Center CTO Ryan Plant\uc785\ub2c8\ub2e4.<\/em> <\/strong>
\n<\/span>Ryan\uc740 \ud074\ub77c\uc6b0\ub4dc \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c\uc758 \ubca0\ud14c\uc774\ud130\ub85c Contact Center \uc0ac\uc5c5\ubd80\uc5d0 \uad11\ubc94\uc704\ud55c \uacbd\ud5d8\uc744 \uac00\uc838\uc654\ub2e4. Ryan\uc740 \ucc28\uc138\ub300 CCaaS \ud50c\ub7ab\ud3fc \uc124\uacc4\uc5d0 \ub9ce\uc740 \uacf5\uc744 \ub4e4\uc774\uace0 \uc788\ub2e4. \uc790\uc2e0\uc758 \ubb38\uc11c\uc778 <\/a><\/em> “\ubbf8\ub798 \uace0\uac1d \ud658\uacbd \ud50c\ub7ab\ud3fc\uc758 6\ub300 \ud544\uc218” \uc81c\ubaa9\uc758 \uc81c\ubaa9\uc5d0\uc11c CTO \ud5cc\ud2b8\uc758 \uc790\uaca9\uc744 \ubd80\uc5ec\ud558\uc5ec \ub300\ud45c\uc801\uc778 \ud604\ub300\uc2dd \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Ryan\uc740 \uc774\ub7ec\ud55c 6\uac1c \uc601\uc5ed\uc774 \ud604\ub300\uc2dd \uace0\uac1d \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc774\uc720\ub97c \uba85\ud655\ud558\uac8c \uc124\uba85\ud588\ub2e4. \uc88b\uc740 \uc18c\uc2dd\uc774 \uc788\uc2b5\ub2c8\uae4c? Ryan\uc774 \ub9ac\ub354\ub97c \ud1b5\uacfc\ud558\ub294 \uc5ec\uc815\uc744 \uc774\ud574\ud558\uae30 \uc704\ud574\uc120 \ucf54\ub4dc\uac00 \uc544\ub2c8\uc5b4\ub3c4 \ub429\ub2c8\ub2e4!<\/p>\n

\u00a0<\/p>\n

“Ringo Starr\uac00 \ub9e4\ub144 \ud22c\uc5b4\ub97c \uc9c4\ud589\ud558\uae30 \uc704\ud574 \uc9d1\uc5b4\ub4e4\uc5b4\uc62c-\ubcc4 \ub300\uc5ed\uc744 \ud56d\uc0c1 \uae30\uc5b5\ud569\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uadf8\ub8f9\uc758 \ubaa8\ub4e0 \ucd5c\uace0 \ud50c\ub808\uc774\uc5b4\ub294 \uc5b8\uc81c\ub098 \ud22c\uc5b4\ub97c \uc2e4\uc2dc\ud574 \uc654\ub2e4. \uc774 \ud504\ub85c\uc81d\ud2b8\uc5d0 \ub300\ud574 \uc791\uc5c5\ud560 \ub54c \uc5b4\ub5a4 \ub290\ub08c\uc774 \ub4e4 \uc218 \uc788\uc5b4\uc57c \ud558\ub294\uc9c0 \uae4c\ub2e4\ub85c\ub098\ub85c \uc0dd\uac01\ud588\ub2e4. \ub3d9\ub8cc\ub4e4 \uac10\uc0ac\ud569\ub2c8\ub2e4. Omar, Geish, Vinod, Ryan\uc774 \ucc28\uc138\ub300 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uc120\ubcf4\uc77c \uc608\uc815\uc785\ub2c8\ub2e4!<\/p>\n

\n

\uc758 \ubb34\ub8cc \uc0ac\ubcf8 \ub2e4\uc6b4\ub85c\ub4dc <\/em><\/h2>\n


\n
\n
\n \ucc28\uc138\ub300 Contact Center \uac00\uc18d\ud558\uae30<\/u>
\n <\/strong>
\n <\/a>
\n<\/em><\/h2>\n<\/blockquote>\n

\uc790\uc138\ud55c \ub0b4\uc6a9<\/strong><\/p>\n

Cisco \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158 \uc6f9 \ud398\uc774\uc9c0<\/a><\/p>\n

262% ROI\uc5d0\uc11c \uc81c\uac70: Webex Contact Center\uc758 \ucd1d \uacbd\uc81c\uc801 \uc601\ud5a5(TEI) \uc5f0\uad6c<\/a><\/p>\n

\uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020\uc5d0 \ub300\ud574 Ar\uc120\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub418\ub294 Cisco<\/a><\/p>\n

\ub124 \uac1c\uc758 \uc5ec\uc815, \uadf8\ub9ac\uace0 \ud558\ub098\uc758 \ubaa9\uc801\uc9c0: \ud074\ub77c\uc6b0\ub4dc,<\/a>Mc-Gee Smith \ubd84\uc11d\uc758 \ubc31\uc11c<\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco\ub294 Gartner Research\uc640 \ud30c\ud2b8\ub108\ub97c \ud558\uc5ec \ucc28\uc138\ub300 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uac1c\ubc1c\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub294 \uc790\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\uc758 \uc9d1\ud569\uc744 \ub9cc\ub4e4\uc5c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[772,8174],"class_list":["post-385314","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-cloud-communications","tag-8174"],"acf":[],"yoast_head":"\n\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Cisco\ub294 Gartner Research\uc640 \ud30c\ud2b8\ub108\ub97c \ud558\uc5ec \ucc28\uc138\ub300 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uac1c\ubc1c\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub294 \uc790\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\uc758 \uc9d1\ud569\uc744 \ub9cc\ub4e4\uc5c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-24T15:57:08+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\"},\"headline\":\"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30\",\"datePublished\":\"2020-11-24T15:57:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\"},\"wordCount\":108,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Accelerating-the-Next-Generation-Contact-Center.png\",\"keywords\":[\"Cloud Communications\",\"\ud1b5\ud654 \uc13c\ud130\"],\"articleSection\":[\"\uace0\uac1d \uacbd\ud5d8\u00a0\",\"\ud611\uc5c5\"],\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\",\"name\":\"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Accelerating-the-Next-Generation-Contact-Center.png\",\"datePublished\":\"2020-11-24T15:57:08+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#breadcrumb\"},\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#primaryimage\",\"url\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Accelerating-the-Next-Generation-Contact-Center.png\",\"contentUrl\":\"https:\\\/\\\/storage.googleapis.com\\\/blogs-images\\\/ciscoblogs\\\/1\\\/2020\\\/11\\\/Accelerating-the-Next-Generation-Contact-Center.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\",\"name\":\"Zack Taylor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Zack Taylor\"},\"description\":\"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/profile\\\/view?id=632082&trk=spm_pic\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/johnnyzt\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/contributors\\\/zacktaylor\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/","og_locale":"ko_KR","og_type":"article","og_title":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog","og_description":"Cisco\ub294 Gartner Research\uc640 \ud30c\ud2b8\ub108\ub97c \ud558\uc5ec \ucc28\uc138\ub300 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uac1c\ubc1c\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\ub294 \uc790\uc138\ud55c \uc778\uc0ac\uc774\ud2b8\uc758 \uc9d1\ud569\uc744 \ub9cc\ub4e4\uc5c8\ub2e4.","og_url":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/","og_site_name":"Webex Blog","article_published_time":"2020-11-24T15:57:08+00:00","author":"Zack Taylor","twitter_misc":{"\uae00\uc4f4\uc774":"Zack Taylor","\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04":"1\ubd84"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/"},"author":{"name":"Zack Taylor","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7"},"headline":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30","datePublished":"2020-11-24T15:57:08+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/"},"wordCount":108,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png","keywords":["Cloud Communications","\ud1b5\ud654 \uc13c\ud130"],"articleSection":["\uace0\uac1d \uacbd\ud5d8\u00a0","\ud611\uc5c5"],"inLanguage":"ko-KR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/","url":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/","name":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#primaryimage"},"thumbnailUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png","datePublished":"2020-11-24T15:57:08+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#breadcrumb"},"inLanguage":"ko-KR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/"]}]},{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#primaryimage","url":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png","contentUrl":"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/11\/Accelerating-the-Next-Generation-Contact-Center.png"},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/customer-experience\/all-star-acceleration-experts-look-at-whats-next-for-contact-center-technology\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ko\/"},{"@type":"ListItem","position":2,"name":"\uc62c-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\uac00 Contact Center \uae30\uc220\uc758 \ub2e4\uc74c \ub2e8\uacc4 \ubcf4\uae30"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ko-KR"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7","name":"Zack Taylor","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","caption":"Zack Taylor"},"description":"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.","sameAs":["https:\/\/www.linkedin.com\/profile\/view?id=632082&trk=spm_pic","https:\/\/x.com\/https:\/\/twitter.com\/johnnyzt"],"url":"https:\/\/blog.webex.com\/ko\/contributors\/zacktaylor\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/385314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5430"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=385314"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/385314\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=385314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=385314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=385314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}