{"id":385368,"date":"2020-10-19T08:30:20","date_gmt":"2020-10-19T15:30:20","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/contact-center%ea%b0%80-%eb%8d%94%ec%9a%b1-%ec%8a%a4%eb%a7%88%ed%8a%b8%ed%95%b4%ec%a7%80%ea%b3%a0-%ec%9e%88%ec%8a%b5%eb%8b%88%ea%b9%8c\/"},"modified":"2020-10-19T08:30:20","modified_gmt":"2020-10-19T15:30:20","slug":"contact-center%ea%b0%80-%eb%8d%94%ec%9a%b1-%ec%8a%a4%eb%a7%88%ed%8a%b8%ed%95%b4%ec%a7%80%ea%b3%a0-%ec%9e%88%ec%8a%b5%eb%8b%88%ea%b9%8c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ea%b0%80-%eb%8d%94%ec%9a%b1-%ec%8a%a4%eb%a7%88%ed%8a%b8%ed%95%b4%ec%a7%80%ea%b3%a0-%ec%9e%88%ec%8a%b5%eb%8b%88%ea%b9%8c\/","title":{"rendered":"Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\uae4c?"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\uc778\ud154\ub9ac\uc804\ud2b8 Contact Center\uc758 \ud544\uc694<\/strong><br \/>\n<\/span><\/h2>\n<p>\ucd5c\uadfc \uae00\ub85c\ubc8c \ubc94\uc6a9 \ub9c8\uc774\ud06c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \uac00 \ub514\uc9c0\ud138\ub85c \uc2b9\ubd80\ub41c \ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9\uacfc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \ud2b9\ud788 \uc804 \uc138\uacc4\uc801\uc778 \uc0c1\uac70\ub798 \ucd5c\uc804\uc120\uc5d0\uc11c \uc9c4\ud589\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc7a5\ubc14\uad6c\ub2c8\ub97c \uc0ac\uc6a9\ud558\uc9c0 \uc54a\ub294 \uace0\uac1d \ubc0f \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uc0c1\ud638\uc791\uc6a9\uc774 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc73c\ub85c \uc99d\uac00\ud558\uace0, \uace0\uac1d \ucc38\uc5ec\uc758 \ubd80\ubd84\uc774 \uc774\uc804\ubcf4\ub2e4 \ub354\uc6b1 \ucee4\uc84c\uc2b5\ub2c8\ub2e4. \uac00\uc815 \ub0b4 \uc5d0\uc774\uc804\ud2b8 \uc9d1\ub2e8\uc774 \uc804\uc138\uacc4\uc5d0 \uc788\ub294 \uc6d0\uaca9\uc73c\ub85c \uc791\uc5c5\ud558\ub294 \uacf3\uc73c\ub85c, \uc57d 75%\uc758 \ucf5c \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uac00 \uc6d0\uaca9\uc73c\ub85c \uc791\uc5c5\ud558\ub294 \uacf3\uc73c\ub85c \ud655\uc7a5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \ud604\uc2e4\uc774 \ubcf8 \ud655\uc5f0\ud558\uac8c \uc2dc\uc791\ub41c \uc9c0\uae08, \uc5f0\ub77d\ucc98 \uc13c\ud130 \uac12 \uccb4\uc778\uc73c\ub85c \ub4e4\uc5b4\uac00\ub294 \uc778\ud154\ub9ac\uc804\ud2b8(\uc9c0\ub2a5)\uc5d0 \ub300\ud55c \ud544\uc694\uc131\uc774 \ub300\ub450\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ud655\uc5f0\ud55c \uc9c0\uc2dd \uac80\uc0c9 <\/strong><br \/>\n<\/span><\/h2>\n<p>\ub77c\ud2f4 \ubb38\uad6c &#8220;scientia potentialia&#8221;\ub294 &#8220;\uc9c0\uc2dd\uc774 \ub2a5\ub825\uc785\ub2c8\ub2e4.&#8221;\ub85c \ub354 \uc798 \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud1a0\ub300\ub294 \uc9c0\uc2dd\uc758 \uc5bb\uc744 \ub54c \uc0ac\ub78c\uc774 \uc815\uc2e0\uc801, \ubb3c\ub9ac\uc801 \ud55c\uacc4\ub97c \uadf9\ubcf5\ud560 \uc218 \uc788\uc73c\uba70, \uc131\uacf5\uc744 \uc704\ud574\ubcf4\ub2e4 \uc6b0\uc6d4\ud55c \uc5ed\uacbd\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\uc5c8\ub2e4\ub294 \ubd80\ubd84\uc785\ub2c8\ub2e4. \uacbd\uc7c1 \uc870\uac74\uc5d0\uc11c \ubcf4\ub2e4 \ub9ce\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744\uc218\ub85d \uc131\uacf5\uc744 \uac70\ub294 \ub370 \ub354\uc6b1 \uc131\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uc804\ub7b5\uc744 \ubcf4\ub2e4 \uc798 \uc774\ud574\ud558\uace0 \uc801\uc6a9\ud558\uc5ec \uc2dc\uc7a5\uc758 \uc99d\uac00\uc728\uc744 \ub192\uc774\uace0 \uc2b9\ub960\uc744 \ub192\uc774\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uacbd\uc7c1 \ud300\uc744 \uad6c\ucd95\ud574 \uc654\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc774\ub3d9\ud558\ub294 \uc7a5\uc18c\ub9c8\ub2e4 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uc9c0\uc2dd\uc740 \uc778\uc0ac\uc774\ud2b8\uac00 \uc791\uc5c5\uc73c\ub85c \ub3cc\uc544\uc640\uc11c \uc9c0\uc2dd\uc758 \uc804\uc6d0\uc744 \ud65c\uc131\ud654\ud558\ub294 \uac15\ub825\ud55c \uc815\ubcf4\uc77c \ubfd0\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0, <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\"><\/a> \uc9c0\ub2a5\uc801 \uc9c0\ub2a5(AI)\uc740 \ub9ce\uc740 \ub370\uc774\ud130\ub97c \ucea1\ucc98\ud558\uba70, \ub370\uc774\ud130\uac00 \uc815\ubcf4\ub85c \uc800\uc7a5\ub429\ub2c8\ub2e4. \ub2e8, \uc815\ubcf4\uc5d0\uc11c \uc9c0\uc2dd\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \ube0c\ub9ac\uc9c0\ub294 \uc885\uc885 \ub204\ub77d\ub429\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uad00\uc810\uc5d0\uc11c \uacbd\ud5d8\uacfc \ub2e4\ub978 \uc0ac\ub78c\uc758 \uc2e4\uc218\uc5d0 \ub300\ud574 \uc774\ud574\ud558\uace0 \ud559\uc2b5\ud558\ub294 \uac83\uc740 \ud5a5\ud6c4 \ucc38\uc5ec\ub97c \uc704\ud55c \ud544\uc218\uc801\uc778 \uc9c0\uc2dd\uc73c\ub85c \ube4c\ub4dc\ud569\ub2c8\ub2e4. AI\uac00 \uba38\uc2e0 \ud559\uc2b5(ML)\uc744 \ud1b5\ud574 \uc774 \ud504\ub85c\uc138\uc2a4\ub97c \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\ub2e4\uc74c \ud658\uacbd\uc744 \uacbd\ud5d8\ud558\uc2ed\uc2dc\uc624.<\/strong><\/p>\n<p>[ovp]6201188093001[\/ovp]<\/p>\n<h2><span><br \/>\n  <strong>\ud56d\uc0c1 \uc774\ub3d9\ud558\ub098 \uc544\ubb34\ub370\ub098 \uc774\ub3d9 &#8211; \uc798\ubabb\ub41c \uc791\uc5c5\uc744 \ubc14\ub85c \uc218\ud589<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc608\ub97c \ub4e4\uc5b4, \ub9ac\ud14c\uc77c \uc5c5\uccb4\uac00 \ud2b9\uc815 \ub808\uc774\ube14\uc744 \uac15\uc870\ud558\uace0 \ud64d\ubcf4\ud558\uae30 \uc704\ud574 \ud2b9\ubcc4\ud55c \ub0a0\uc744 \ud64d\ubcf4\ud558\ub294 \uc0c1\ud488\uc744 \ud310\ub9e4\ud558\ub294 \uacbd\uc6b0\ub97c \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uc2a4\ud1a0\uc5b4\uc640 \uc9c1\uc6d0\uc758 \uc774 \uac19\uc740 \uc810\uc720\uc728\uc740 \ub192\uc740 \uc810\uc720\uc728\uc744 \uae30\ub85d\ud55c Net Promoter Score(NPS). \uad00\ub9ac\uc790\ub294 NPS\uc5d0 \ub300\ud574 \ubcf4\uc0c1\uc744 \ubc1b\uc73c\uba70, \uc9c1\uc6d0\ub4e4\uc740 9 \ub610\ub294 10 NPS \ud3c9\uac00\uc758 \uc758\ubbf8\ub97c \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc798 \uc54c\ub824\uc9c4 \ub808\uc774\ube14\uc744 \ucd5c\uadfc \ud64d\ubcf4\ud558\ub294 \uacbd\uc6b0\uc5d4 \ub354 \uc774\uc0c1 \uc131\uacf5\ud558\uc9c0 \ubabb\ud558\uac8c \ud558\ub294 \uc0c1\ud669\uc5d0 \ub300\ud55c \ubc11\ud45c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc601\uc5c5 \uad00\uacc4\uc790\ub294 \uc8fc\uc694 \ub300\ud615 \ud310\ub9e4\uc5c5\uccb4\ubcf4\ub2e4 60% \ub192\uc740 \uac00\uaca9, \ub85c\uceec \uc2dd\ub8cc\ud488\uc810\ubcf4\ub2e4 30% \ub192\uc740 \uac00\uaca9\uc73c\ub85c \uc81c\ud488\uc744 \ud310\ub9e4\ud560\uc9c0 \uc694\uccad\ud55c\ub2e4. \uc774 \uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc751\ub2f5\uc790 \uc911 80%\ub294 \uc81c\ud488\uc744 \uad6c\ub9e4\ud558\uae30 \uc804\uacfc \uadf8 \uc678\uc758 \uc81c\ud488\uc5d0 \ub300\ud55c \uc628\ub77c\uc778 \ube44\uad50\ub97c \uc9c4\ud589\ud558\uaca0\uc5c8\ub2e4\uace0 \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \uc601\uc5c5 \uad00\ub828 \uc0ac\uc6a9\uc790\uac00 \ud310\ub9e4\ub97c \uc9c4\ud589\ud558\uace0 \uace0\uac1d\uc774 \ub098\uc911\uc5d0 \uac00\uaca9\uc744 \ube44\uad50\ud55c \uacbd\uc6b0, NPS \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \uc5b4\ub5a4 \ubc18\uc601\uc774 \ud569\ub2c8\uae4c?<\/p>\n<h2><span><br \/>\n  <strong>Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0, \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uc790\uaca9 \uc694\uac74<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uac00\uc7a5 \ud48d\ubd80\ud55c \uc815\ubcf4\uc758 \uc18c\uc2a4\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CEO\uc5d0\uac8c \ube44\uc988\ub2c8\uc2a4 \uc9c4\ud589\ub418\ub294 \uac83\uc744 \uc54c\uace0\uc790 \ud588\ub358\uc9c0 \ud55c \ubc88 \ub5a0\uc62c\ub9bd\ub2c8\ub2e4. \ud5e4\ub4dc\uc14b\uc744 \ub4e4\uace0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \ud55c \uc2dc\uac04 \uc815\ub3c4\ub9cc \uc2dc\uac04\uc744 \ubcf4\ub0b4\uba74 \uc778\uc0ac\uc774\ud2b8\uac00 \uac00\uc7a5 \ube60\ub978 \uacbd\ub85c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uc124\uacc4\uc5d0 \ub530\ub77c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uace0\uac1d \uc5ec\uc815\uc758 \ub9c8\uc9c0\ub9c9\uc5d0 \uc811\uc5b4\ub4e4\uc774\uae30 \uc704\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ubcf4\ub2e4 \ub192\uc740 \ud45c\uc900\uc744 \uc801\uc6a9\ud574\uc57c \ud558\ub294 \ubd80\ub2f4\uc774 \uc788\uc2b5\ub2c8\ub2e4. AI<strong>   <u><\/u> <\/strong> \uc758 \uc2e4\uc6a9\uc131 \ub192\uc740 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc124\uacc4\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \uac00\uc7a5 \uc911\uc694\ud55c \uace0\uac1d \uc608\uc678\ub97c \ucc98\ub9ac\ud574 \uc8fc\uba70 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \ub0ae\uc740 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ud55c\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uae30\uc5c5\uc758 \uc0c8\ub85c\uc6b4 \uc785\uc9c0\uc5d0\uc11c\ub294 \ud655\uace0\ud558\uc9c0 \uc54a\uc740 \uc9c0\uc2dd\uc758 \uc0c8\ub85c\uc6b4 \ucd9c\ucc98\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. <\/strong><br \/>\n<\/span><\/h2>\n<p>Contact Center\uc758 \uc0c1\uae09\ud55c \uae30\uc5c5 \ud504\ub85c\ud544 \ubc0f \uc704\uce58\uac00 \ubcf5\uc7a1\ud55c \uc5ec\uc815\uc758 \ub9c8\uc9c0\ub9c9\uc5d0 \uc704\uce58\ud558\ub294 \uac83\uc740 \uc774\uc81c \ubaa8\ub4e0 \uae30\uc5c5 \ud130\uce58\ud3ec\uc778\ud2b8\uc640 \ud568\uaed8 \uace0\uac1d \uc815\uc11c\uac00 \uc131\uacf5\uc801\uc778 \uace0\uac1d \ud658\uacbd\uc73c\ub85c \ub9e4\uc6b0 \uc911\uc694\ud55c \uc2e4\uc81c\ud654\uc758 \uc6d0\uc778\uc774 \ub429\ub2c8\ub2e4. Cisco\uc5d0\uc11c\ub294 \uc774 \ud328\ub7ec\ub2e4\uc784\uc758 \ubcc0\ud654\uac00 \uae30\ub300\ud558\uace0 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\/?ccid=cc001193&#038;oid=ebkco020248\">Webex Experience Management\ub97c \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4<\/a>. \uc774 \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc5ec\uc815\uc5d0 \uc788\uc744 \uc218\ub3c4 \uc788\ub294 17\uac1c\uc758 \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0 \ud1b5\ud569\ud558\uc5ec \uc2e4\uc2dc\uac04 \uace0\uac1d \uc815\uc138\ub97c \ucea1\ucc98\ud569\ub2c8\ub2e4. \ud574\ub2f9 &#8220;\uccad\ucde8 \uac8c\uc2dc\ubb3c&#8221;\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc774 \uc815\uc138\ub97c \uc9c1\uc811 Contact Center \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 Contact Center\uc5d0\uc11c \uc815\uc11c\uc801 \uc5d0\uc774\uc804\ud2b8\uac00 \ub2e4\uc74c \ub2e8\uacc4\ub85c, Cisco\uac00 \uc120\ub450\uc801\uc778 \uae30\uc5c5\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p>Webex \ud658\uacbd \uad00\ub9ac\uc5d0 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ucc3e\uc544\ubcf4<\/a> \uac70\ub098 <a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \uc194\ub8e8\uc158\uc744 \ubc29\ubb38\ud558\uc2ed\uc2dc\uc624.<\/a><\/p><\/blockquote>\n<p><em>Office <a href=\"https:\/\/blogs.cisco.com\/tag\/Safe-Return-to-Office-series\">\uc5d0\uc11c \uc548\uc804\uc744 \uc81c\uacf5\ud558\ub294 Productive Anywhere<\/a> \uc2dc\ub9ac\uc988\ub294 \uc6d0\uaca9 \ud658\uacbd\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc0c8\ub85c\uc6b4 AI<\/em><strong>  \uc8fc\ub3c4 \ud658\uacbd\uc744 \uac15\uc870\ud558\uba70, \uc0ac\ubb34\uc2e4\ub85c \uc548\uc804\ud558\uac8c \ub3cc\uc544\uc62c \uc218<\/strong>  \uc788\uc2b5\ub2c8\ub2e4 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/p>\n<p>https:\/\/blogs.cisco.com\/collaboration\/future-of-work-webinar-with-guest-forrester-research-demystifying-the-contact-centers-role-in-cx https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc9c0\ub2a5\ud615 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ub2e4\uc74c \ub2e8\uacc4\uc778 \uc815\uc11c\uc801 \uc5d0\uc774\uc804\ud2b8\ub294 Webex Experience Management\ub97c \uc120\ub450\ud558\ub294 \uc120\ub450 \uae30\uc5c5\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[3689,8825],"class_list":["post-385368","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-call-center","tag-8825"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\uae4c? | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/is-the-contact-center-getting-smarter\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\uae4c? | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc9c0\ub2a5\ud615 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ub2e4\uc74c \ub2e8\uacc4\uc778 \uc815\uc11c\uc801 \uc5d0\uc774\uc804\ud2b8\ub294 Webex Experience Management\ub97c \uc120\ub450\ud558\ub294 \uc120\ub450 \uae30\uc5c5\uc785\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/is-the-contact-center-getting-smarter\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-19T15:30:20+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/2300e4dc7c67dc5e60bf7fd5056db130\"},\"headline\":\"Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\uae4c?\",\"datePublished\":\"2020-10-19T15:30:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/\"},\"wordCount\":60,\"commentCount\":0,\"keywords\":[\"Call Center\",\"\uc11c\ube44\uc2a4\ub85c \ud1b5\ud654 \uc13c\ud130\"],\"articleSection\":[\"\uace0\uac1d \uacbd\ud5d8\u00a0\",\"\ud611\uc5c5\"],\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/customer-experience\\\/is-the-contact-center-getting-smarter\\\/\",\"name\":\"Contact Center\uac00 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\uae4c? 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