{"id":385410,"date":"2020-09-11T06:59:53","date_gmt":"2020-09-11T13:59:53","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-%eb%8d%94-%ec%9e%90%ec%84%b8%ed%95%9c-%ec%a0%95%eb%b3%b4%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center-%eb%b3%80%ed%99%98%ed%95%98%ea%b8%b0\/"},"modified":"2020-09-11T06:59:53","modified_gmt":"2020-09-11T13:59:53","slug":"%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-%eb%8d%94-%ec%9e%90%ec%84%b8%ed%95%9c-%ec%a0%95%eb%b3%b4%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center-%eb%b3%80%ed%99%98%ed%95%98%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-%eb%8d%94-%ec%9e%90%ec%84%b8%ed%95%9c-%ec%a0%95%eb%b3%b4%eb%a5%bc-%ed%86%b5%ed%95%b4-contact-center-%eb%b3%80%ed%99%98%ed%95%98%ea%b8%b0\/","title":{"rendered":"\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: \ub354 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ud1b5\ud574 Contact Center \ubcc0\ud658\ud558\uae30"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\uc744(\ub97c) \uacbd\ud5d8\ud558\uace0 \uc788\ub294 \uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \ube0c\ub79c\ub4dc\ub97c \uacbd\ud5d8\ud558\uac8c  \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud588\uc2b5\ub2c8\uae4c? \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud588\uc2b5\ub2c8\uae4c? \uadf8\ub4e4\uc740 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud574 \uc88b\uc740 \uc0dd\uac01\uc744 \ud588\uc2b5\ub2c8\uae4c? \uc774\ub294 \uace0\uac1d\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ubb38\uc81c\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc54c\uace0 \uc788\uc73c\uba70 \uc88b\uc544\ud558\ub294 \ub9ce\uc740 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9\uc740 \ud574\ub2f9 \ube0c\ub79c\ub4dc\uc640\uc758 \uc720\uc77c\ud55c \uc0c1\ud638 \uc791\uc6a9\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ub514\uc9c0\ud138\uc5d0 \ub300\ud55c \uc774\ub7ec\ud55c \ucd94\uc138\ub294 \uc774\ubbf8 \uc9c4\ud589 \uc911\uc774\uc790, \ub9c8\uc774\ud06c\uac00 \uc2dc\uc791\ub41c \ud6c4\ubd80\ud130 \uae09\uc18d\ud788 \uac00\uc18d\ud654\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ubcf4\ub958 \uc2dc\uac04, \uc911\ub2e8\ub41c \ud1b5\ud654 \ubc0f \uace0\uac1d \uccad\uc815 \ub4f1\uc758 \ubb38\uc81c\ub97c \ud53c\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc5d0\uac8c \uc608\uc678\uc801\uc774\uace0 \uc6d0\ud65c\ud55c \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c \ubc0f \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\ub824\uace0 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ubb38\uc81c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ud574\uacb0\uc5d0\uc11c\ubd80\ud130 \ubcc0\ud558\ub294 Contact Center<\/a> \uc758 \uc5ed\ud560\ub3c4 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ub2e4 \ub9ce\uc740 \uace0\uac1d \uc5ec\uc815\uc758 \uc77c\ubd80\ub97c \uc7ac\uc0dd\ud558\uace0 \uace0\uac1d\uc758 \uacbd\ud5d8\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<h2><span>Contact Center \ubcc0\ud658\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/ebooks.cisco.com\/story\/ai-and-the-contact-center\/page\/2?ccid=cc001193&#038;oid=ebkco021753\">\uc774\ub7ec\ud55c \uc5ec\ub7ec<\/a> \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc9c0\ub2a5\uc801\uc778 \uc9c0\ub2a5\uc774 \uc8fc\uc694 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. Contact Center\ub294 \ud68c\uc0ac\uc640 \uace0\uac1d \uac04\uc5d0 &#8220;\uc9c4\uc9c0\ud55c \uc21c\uac04&#8221;\uc744 \uc9c0\uc18d\ud558\ub294 \uc7a5\uc18c\ub85c, \uc591\ud638\ud558\uac70\ub098 \ubd88\ub7c9\ud55c \uacbd\ud5d8\uc740 \uc9c0\uc18d\ub418\ub294 \uc778\uc0c1\uc744 \ub0a8\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654, \ud6a8\uc728\uc131 \ud5a5\uc0c1 \ubc0f \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d \ud658\uacbd \ubaa8\ub450\ub97c \ubcc0\ud658\ud560 \uc218 \uc788\ub294 \uac00\ub2a5\uc131\uc744 \ub192\uc774\ub294 \ub370 AI\uac00 \uc0ac\uc6a9\ub429\ub2c8\ub2e4.\u00a0 \uc9c0\ub09c 6\uac1c\uc6d4 \ub3d9\uc548 \ub2f9\uc0ac\ub294 \uc774\ub7ec\ud55c AI \uc81c\uacf5 \uc11c\ube44\uc2a4\uc758 \ucc44\ud0dd\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \uc218\ub144 \ub3d9\uc548 \uc9c0\uc18d\ub420 \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/cloudonair.withgoogle.com\/events\/transforming-the-contact-center-with-artificial-intelligence\"><\/a> Google Cloud \ubc0f Quantiphi\uc758 \uc5c5\uacc4 \uc804\ubb38\uac00\uc640\uc758 \ub17c\uc758\ub97c \ub4e3\uace0 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc5ec \uc800\ud76c\uac00 \ub354 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ubcc0\ud658\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \ub4e4\uc5b4\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0AI\uac00 \uc5b4\ub5bb\uac8c \uace0\uac1d\uc5d0\uac8c \ube60\ub974\uace0 \uac10\uac01\uc801\uc778 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc804\ub2ec\ud558\ub294\uc9c0, \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ucee8\ud14d\uc2a4\ud2b8, \uc778\uc0ac\uc774\ud2b8 \ubc0f \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4, \ub9cc\uc871\ub3c4 \ubc0f \uc218\uba85\uc758 \uac00\uce58\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc2dc\uae30\uc5d0 \uc804\ub2ec\ud558\ub294 \ubc29\ubc95\uc744 \ub4e4\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-337610 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-1024x431.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-300x126.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-768x323.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Screen-Shot-2020-09-10-at-11.36.44-AM-1024x431.png 1024w\" alt=\"Antony Passemard, Omar Tawakol, \uac00\uc6b0\ub77c\ud504 \uc694\ud558\ub974\ud2b8 \ub4f1 \uc9c0\ub2a5\uc801\uc778 \uc815\ubcf4\ub97c \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ud1a0\ub860\uc790\" width=\"640\" height=\"269\" \/><\/p>\n<blockquote><p>\uc800\ud76c \uc6e8\ube44\ub098\uc5d0\uc11c <a href=\"https:\/\/cloudonair.withgoogle.com\/events\/transforming-the-contact-center-with-artificial-intelligence\">\ub9cc\ub098 \uc218 \uc788\ub2c8 \ub2e4\ud589\uc785\ub2c8\ub2e4<\/a>.<\/p><\/blockquote>\n<h2><span>\ucd94\uac00 \ub9ac\uc18c\uc2a4<\/span><\/h2>\n<p>\ub2e4\uc74c \ub9ac\uc18c\uc2a4\ub3c4 \uccb4\ud06c\ud558\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>Cisco \ubc0f Google \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \ube44\ub514\uc624 <a href=\"https:\/\/video.cisco.com\/video\/6180833636001\">\ubcf4\uae30<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/artificial-intelligence.html\">Webex Contact Center AI \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \uc194\ub8e8\uc158 \uc6f9\uc0ac\uc774\ud2b8 \ubc29\ubb38<\/a><\/li>\n<\/ul>\n<p><strong>\uc790\uc138\ud55c \ub0b4\uc6a9\uc744 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences<\/p>\n<p> https:\/\/blogs.cisco.com\/collaboration\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco, Quantiphi, Google Cloud\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c AI\ub97c \uc0ac\uc6a9\ud560 \ub54c\uc758 \uc7a5\uc810 \ubc0f \uae30\ud68c\ub97c \ubc1c\ud45c\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[573,8174],"class_list":["post-385410","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-artificial-intelligence","tag-8174"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: \ub354 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \ud1b5\ud574 Contact Center \ubcc0\ud658\ud558\uae30 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Tawakol\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Omar Tawakol\"},\"description\":\"Omar Tawakol is the Vice President &amp; General Manager of the Cisco Contact Center business unit. 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