{"id":386620,"date":"2021-02-19T05:31:50","date_gmt":"2021-02-19T13:31:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco-imi-%eb%aa%a8%eb%b0%94%ec%9d%bc-%ed%95%a8%ea%bb%98-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%a0%84%eb%8b%ac\/"},"modified":"2021-02-19T05:31:50","modified_gmt":"2021-02-19T13:31:50","slug":"cisco-imi-%eb%aa%a8%eb%b0%94%ec%9d%bc-%ed%95%a8%ea%bb%98-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%a0%84%eb%8b%ac","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco-imi-%eb%aa%a8%eb%b0%94%ec%9d%bc-%ed%95%a8%ea%bb%98-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%eb%a5%bc-%ec%a0%84%eb%8b%ac\/","title":{"rendered":"Cisco + IMI \ubaa8\ubc14\uc77c: \ud568\uaed8 \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc804\ub2ec"},"content":{"rendered":"<p>\uc218\ub144\uc758 \uace0\ubbfc \ub05d\uc5d0, \uc81c \uce5c\uad6c\uac00 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \ud14c\uc2ac\ub77c\ub97c \uad6c\uc785\ud588\uc2b5\ub2c8\ub2e4. &#8220;\ucd5c\uadfc\uc5d0 \uc800\uc758 \uc8fc\uc758\ub97c \ub04c \uc218 \uc788\ub294 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc124\uba85\ud588\ub2e4. \uadf8\ub294 \uc774\ubbf8 \uc790\ub3d9 \uacb0\uc81c\ub97c \uc124\uc815\ud588\ub2e4\ub294 \ud1b5\uc9c0\ub97c \uc218\uc2e0\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd80\uc11c\ub85c \uc804\ud654\ub97c \uac78\uace0, \ub204\uac00 \ub204\uad6c\ud558\uace0 \uc788\ub294\uc9c0, \ubc29\uae08 \uc790\ub3d9\ucc28\ub97c \uad6c\uc785\ud55c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc9c1\uc811 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc9c8\ubb38\uc5d0 \ub300\ud55c \uc124\uba85\uc744 \ub05d\ub0b4\uae30 \uc804\uc5d0 \uadf8\ub294 \ubaa8\ub4e0 \uac83\uc774 \uc124\uc815\ub418\uc5b4 \ubb38\uc81c\uac00 \ud574\uacb0 \uc54a\uc558\ub2e4\uace0 \ub367\ubd99\uc600\ub2e4. \uc0c1\ud638\uc791\uc6a9\uc740 \uc2dc\uc791\ud558\uae30 \uac70\uc758 \uc804\uc5d0 \ub05d\ub0ac\uc2b5\ub2c8\ub2e4. \ub0b4 \uc8fc\uc758\ub97c \ub04c \uc218 \uc788\ub294 \uc774\uc720\ub294 \uadf8\uc758 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub2e4\uc591\ud55c \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud574 \uae30\ub300\ud558\ub294 \ub9ce\uc740 \uc18d\uc131\uc744 \uc0ac\uc6a9\ud558\uac8c \uae30 <em>\ub54c\ubb38\uc5d0 \uc774\ubaa9\uc774<\/em>\uc9d1\uc911\ub429\ub2c8\ub2e4. \uc7a0\uc2dc\ub9cc \uae30\ub2e4\ub9ac\uc9c0 \ub9d0\uace0, \ub204\uac00 \ub354 \uc774\uc0c1 \uc790\uc2e0\uc744 \uc99d\uba85\ud558\uae30 \uc704\ud574 \uc791\uc5c5\ud574\uc57c \ud558\ub294\uc9c0, \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\ub294 \uacfc\uac70\uc758 \ud68c\uc0ac\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \uace0\uac1d \ud658\uacbd\uc73c\ub85c <\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-355498\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-768x433.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/Person-holding-phone-768x433.png 768w\" alt=\"\uc804\ud654\uae30 \uc7a1\ub294 \uc0ac\ub78c\" width=\"450\" height=\"253\" \/><br \/>\n<\/a>\uace0\uac1d\ub4e4\uc758 \uae30\ub300\uce58\uac00 \uc0c1\uc2b9\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294[\ubcc0\uacbd], T-Mobile, Airbnb, Tesla\uc640 \uac19\uc740 \uc18c\ube44\uc790 \ube0c\ub79c\ub4dc\uac00 \ub9cc\uc871\uc2a4\ub7ec\uc6b0\uba70, \ub9cc\uc871\uc2a4\ub7ec\uc6b0\ub294 \uace0\uac1d \ud658\uacbd\uc758 \uc758\ubbf8\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc744 \uc124\uc815\ud558\uace0 \uc788\uae30\uc774\ub2e4. \uace0\uac1d\uc740 \uc7a5\ubc14\uad6c\ub2c8\ub97c \uacbd\ud5d8\ud558\uac70\ub098 \uc81c\ud488\uc744 \uc804\ub2ec\ud558\ub824\ub294 \uacbd\uc6b0 \ub4f1 \ubb38\uc81c\uac00 \uc788\uc744 \ub54c \ucc38\uc5ec\ud558\uace0 \uc2f6\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc5b4\ub5a0\ud55c \ud1b5\uc2e0 \ubaa8\ub4dc\ub85c\ub4e0 \uc790\uc2e0\uc758 \uc57d\uad00\uc744 \uc9c0\uc6d0\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\ub4e4\uc740 \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc744 \uc120\ud0dd\ud558\uac70\ub098 \uc790\uc2e0\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc0ac\ub78c\uc744 \ub9cc\ub098\uace0\uc790 \ud569\ub2c8\ub2e4. \ub610\ud55c \ubb38\uc81c\ub97c \uc608\uc0c1\ud558\uace0 \uc0ac\uc804\uc801\uc73c\ub85c \ud574\uacb0\ud574 \ub098\uac10\uc5d0 \ub530\ub77c, \ub9ce\uc740 \uc0ac\uc6a9\uc790\ub4e4\uc774 \uac10\uc0ac\ub4dc\ub9bd\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c \uae30\uc5c5\uc740 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc30d\ubc29\ud5a5 \ud658\uacbd\uc758 \ud488\uc9c8\ub3c4 \uacbd\uc7c1\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc624\ub298\ub0a0 \uace0\uac1d \ud658\uacbd \uae30\uc220\uc740 \uc870\uac01\uc774 \ud280\uc5b4\ub098\uace0 \uc885\uc885 \uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \ub9cc\ub4e4\uc5b4\ub0b4\uace0 \uace0\uac1d \uc774\uc8fc\ub97c \uc720\ubc1c\ud569\ub2c8\ub2e4. \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc740 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \ud55c \ubd80\uc11c\ub85c \uc81c\ud55c\ub418\uc9c0 \uc54a\ub294, \uc5f0\ub77d\ucc98 \uc13c\ud130, \uace0\uac1d \ud658\uacbd \uc870\uc9c1, \ub9c8\ucf00\ud305 \ub610\ub294 \uc81c\ud488 \uc790\uccb4\ub97c \ud3ec\ud568\ud558\uc5ec \ub2e4\uc591\ud55c \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0\uc11c \ubc1c\uc0dd\ud558\uae30 \ub54c\ubb38\uc5d0 \uae30\uc5c5\uc740 \ub354 \uc774\uc0c1 \uace0\uc758\uc801\uc778 \ud658\uacbd\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc2f1\uae00 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc5d0\ub294 \ud55c \ubc88\uc758 \uae30\uc220 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/strong><br \/>\n<\/span><\/h2>\n<p>\ud55c \uac1c\ub9cc \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uae30\uc5c5\uc740 \ubaa8\ubc14\uc77c \uc571, Facebook\uc5d0\uc11c \uba54\uc2dc\uc9c0 \ubc1c\uc1a1, \ub9c8\ucf00\ud305 \uc774\uba54\uc77c\uc5d0 \uc751\ub2f5 \ub610\ub294 Contact Center \uc5d0\uc774\uc804\ud2b8\uc640\uc758 \ub300\ud654 \ub4f1 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0\uc11c \ubaa8\ub4e0 \uace0\uac1d\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \uac00\uc2dc\ud654\ud574\uc57c \ud569\ub2c8\ub2e4. Cisco\uc758 \ub2f5\ubcc0\uc740 \uc9c0\ub2a5\uc801\uc778 \uc9c0\ub2a5, \ud658\uacbd \uad00\ub9ac, \ud611\uc5c5 \ub3c4\uad6c, \uc634\ub2c8\uccb4\uc778 \uae30\ub2a5 \ubc0f \ud504\ub85c\uadf8\ub7a8\uc131\uc744 \ud568\uaed8 \uc81c\uacf5\ud558\ub294 CXaaS(Customer Experience as a Service)\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0 \uc774 \ud3ec\uad04\uc801\uc778 \ud50c\ub7ab\ud3fc\uc740 \uc870\uc9c1\uc5d0\uc11c \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uace0\ud488\uc9c8\uc758 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc624\ub298, IMI \ubaa8\ubc14\uc77c\uc744 \uc778\uc218\ud55c \ud6c4 \uc774 \ubbf8\ub798 \uace0\uac1d \ud658\uacbd\uc744 \uc804\ub2ec\ud558\uae30 \uc704\ud55c \ub2e4\ub978 \ub2e8\uacc4\ub97c \uc9c4\ud589\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. IMI \ubaa8\ubc14\uc77c\uc758 \uc81c\ud488 \ubc0f \uc194\ub8e8\uc158 \uc81c\ud488\uad70\uc740 \ub2e4\uc74c\uc744 \ud1b5\ud574 CXaaS \ube44\uc804\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><span><br \/>\n  <strong><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-355459\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco-.jpg\" sizes=\"auto, (max-width: 751px) 100vw, 751px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco--300x201.jpg 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/02\/IMImobile-and-Cisco-.jpg 751w\" alt=\"CXaaS\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc791\uc5c5\ud558\ub294 \uace0\uac1d \ud658\uacbd \uc5d0\uc774\uc804\ud2b8 \" width=\"450\" height=\"302\" \/>IMI \ubaa8\ubc14\uc77c\uc5d0\uc11c \uc634\ub2c8\ucc44\ub110 \uc0c1\ud638 \uc791\uc6a9 \ud65c\uc131\ud654\uc5d0\ub294 <\/strong> <\/span>WhatsApp, RCS, Apple Business Chat, Facebook Messenger, Twitter \ubc0f WeChat\uacfc \uac19\uc740 \ub300\uc911\uc801\uc778 \uba54\uc2dc\uc9c0 \ubc0f \uc18c\uc15c \ucc44\ub110\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub610\ud55c \uc74c\uc131, \ucc44\ud305, SMS, \uc774\uba54\uc77c \ubc0f \uc571 \ub0b4 \uc54c\ub9bc \ub4f1 \ud45c\uc900 \ucc44\ub110\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li>\uc804\uccb4 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158, \ub9c8\ucf00\ud305 \ucea0\ud398\uc778\uc758 \uad00\ub9ac \ubc0f \uc790\ub3d9\ud654, \uace0\uac1d\uc5d0 \ub300\ud55c \uc11c\ube44\uc2a4 \ubc0f \uc6b4\uc601 \uc54c\ub9bc, \ud300 \ubc0f \uace0\uac1d\uc744 \uc704\ud55c \ube44\ub514\uc624 \uc9c0\uc6d0\uc744 \ud3ec\ud568\ud558\uc5ec \uae30\ub2a5\ubcc4 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc704\ud574 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 SaaS \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \ubaa9\uc801\uc5d0 \ub530\ub77c \uc124\uacc4\ud55c \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8 <span>   <strong><\/strong> <\/span>\ubaa8\uc74c\uc785\ub2c8\ub2e4.<\/li>\n<li><span><br \/>\n  <strong>API \ub97c \ud1b5\ud574 \ud1b5\uc2e0\uc758 \uc0ac\uc6a9\uc790 \uc815\uc758\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub294 <\/strong>CPaaS(Communications Platform-as-a-Service)<strong><\/strong> <strong><\/strong><\/span>\uc778\ud504\ub77c. \uc774\ub294 \uae30\uc5c5\uc774 \uae30\uc874\uc758 \uacbd\ud5d8\uc5d0\uc11c \uc790\uccb4 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8 \ub610\ub294 \ud1b5\uc2e0\uc744 \uc5f0\uacc4\ud558\uc5ec \ud1b5\uc2e0\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \uc0c1\ud638 \uc791\uc6a9 \ucc44\ub110\uc744 \uc18c\ube44\ud558\ub294 \ud504\ub85c\uadf8\ub7a8\uc801\uc778 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>API \uc561\uc138\uc2a4 \uc678\uc5d0\ub3c4, \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uc0c1\ud638 \uc791\uc5c5 \ud750\ub984\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc791\uc5c5 \ud750\ub984\uc740 \uc0c1\ud638 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\ub294 \uc74c\uc131 \ubd07\uc73c\ub85c \uac78\ub7ec\ub098\uc624\ub294 \uc804\ud654\ub97c \uc9c1\uc811 \uc9c0\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0, \ud2b9\uc815 \uc720\ud615\uc758 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub300\ud574 \uc219\ub828\ub41c \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \ud480\ub85c \uc5d0\uc2a4\uceec\ub9ac\uc988\ub429\ub2c8\ub2e4.<\/li>\n<li>\uc791\uc5c5 \ud750\ub984 \ud750\ub984 \ud750\ub984\uc740 \ucf54\ub4dc\ub97c \ucf54\ub4dc\ud558\ub294 \ubc29\ubc95\uc744 \ubaa8\ub974\ub294 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\uac00 \uace0\uac1d \uc0c1\ud638 \uc791\uc5c5\uc744 \uac04\uc18c\ud654\ud560 \uc218 \uc788\ub294 \uc2dc\uac01\uc801 \ub514\uc790\uc774\ub108\ub97c \uc0ac\uc6a9\ud558\ub294 \ubc29\ubc95\uc744 \uc54c \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\ud1b5\uc2e0 \ud750\ub984 \uc124\uacc4\uc5d0 \ub354\ud558\uc5ec \ud750\ub984 \ube4c\ub354\ub294 CRM, \ubc30\uc1a1 \ub610\ub294 \uacc4\ud68d\uacfc \uac19\uc740 \ub0b4\ubd80 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \ud130\uce58\ud558\ub294 \uc791\uc5c5 \ud750\ub984\uc744 \ub514\uc790\uc778\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \uae30\uc5c5\uc740 \uc2e0\uc18d\ud788 \uc5c5\ubb34 \ud750\ub984\uc744 \uc694\uad6c\uc5d0 \ud1b5\ud569 \ubc0f \ubcc0\uacbd\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>IMImobile\uc758 \uc194\ub8e8\uc158\uc744 Webex Contact Center\uc640 \uacb0\ud569\ud558\uace0 \uc2a4\ud398\uc774\uc2a4, <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"><\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/voicea.html\"><\/a> Voicea(AI) \ubc0f Cloudcherry(\ud658\uacbd \uad00\ub9ac \ubc0f \ubd84\uc11d)\uc5d0 \ub300\ud55c \uc774\uc804 \ud22c\uc790\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc73c\ub85c, Cisco\ub294 \uc2dc\uc911\uc758 \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/cloudcherry.html\"><\/a> CXaaS \uc81c\uc548\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uae30\uc5c5\uc740 \uc804\uccb4 \uace0\uac1d \uc8fc\uae30 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>Cisco + IMImobile = \ud568\uaed8 \ub354 \ub0ab\uc2b5\ub2c8\ub2e4<\/strong><br \/>\n<\/span><\/h2>\n<p>IMI\ubaa8\ubc14\uc77c \uc0ac\uc5c5\uc5d0 \ub300\ud574 \uc54c\uace0 \ub098\uc11c \uc989\uc2dc \uac10\uba85\uc744 \ub358\uc84c\ub2e4. \ub2f9\uc0ac \uae30\uc5c5 \uc774\ub3d9(go-to-market) \ub3d9\uc791\uc5d0\uc11c \uc2dc\ub108\uc9c0\uac00 \uc77c\uc5b4\ub0a8. IMI \ubaa8\ubc14\uc77c\uc740 Barclays, Hermes, Best Buy, Walgreens \ub4f1 \uae00\ub85c\ubc8c, \ud30c\ub780\uc0c9 \uce69 \ud074\ub77c\uc774\uc5b8\ud2b8\uc758 \ub180\ub77c\uc6b4 \ubaa9\ub85d\uc744 \uc790\ub791\ud569\ub2c8\ub2e4. Gartner, Forrester, IDC\ub294 \uae30\uc5c5 \ud074\ub77c\uc774\uc5b8\ud2b8 \uae30\ubc18\uc774 CX\ub97c \ubcc0\ud658\ud558\uace0 \uace0\uac1d \uc0c1\ud638 \uc791\uc5c5\uc744 \ub300\uaddc\ubaa8\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \uc704\ud55c \uc5c5\ubb34\uc5d0 \ub300\ud574 \uc778\uc2dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Cisco\uc758 \ub300\uaddc\ubaa8 \ubc30\ud3ec\ub97c \ud1b5\ud574 IMImobile\uc758 \uc81c\ud488\uc744 \ud655\uc7a5\ud560 \uc218 \uc788\ub294 \uae30\ubc1c\ud55c \uc81c\ud488\uc73c\ub85c, \uc6d4\ubcc4 6000\ub9cc \uba85 \uc774\uc0c1\uc758 \ubbf8\ud305 \uc0ac\uc6a9\uc790, 1000\ub9cc\uc5ec UCaaS \uc5d4\ub4dc\ud3ec\uc778\ud2b8, 1.7\ubc31\ub9cc \uac1c \ube44\ub514\uc624 \uc5d4\ub4dc\ud3ec\uc778\ud2b8 \ubc0f 360\ub9cc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc640 \ud568\uaed8 \uc81c\ud488\uc758 Webex \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \uc120\ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ub2e4\uc74c \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/h2>\n<p>IMI \ubaa8\ubc14\uc77c \ud300\uc774 \uc800\ud76c \uc870\uc9c1\uc5d0 \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4. \uc885\ub8cc \ud6c4 IMI \ubaa8\ubc14\uc77c\uc758 \uae30\uc874 \uc804\ub7b5\uc801 \uacc4\ud68d\uc5d0 \ub530\ub77c \ub450 \uac1c\uc758 \ud300\uc774 \ubcc4\ub3c4\ub85c \uc791\ub3d9\ud558\uac8c \ub429\ub2c8\ub2e4. \uc2dc\uac04\uc774 \uc9c0\ub09c \ud6c4 \ub2f9\uc0ac\ub294 IMI \ubaa8\ubc14\uc77c \uc81c\ud488\uc744 Cisco\uc758 \uc81c\ud488\uc5d0 \ud1b5\ud569\ud558\uae30 \uc704\ud574 \uc2e0\uc911\ud558\uace0 \uc2e0\uc911\ud558\uac8c \uc791\uc5c5\ud558\uc5ec \uace0\uac1d \ubc0f \uace0\uac1d\uc5d0\uac8c \ucd5c\uace0\uc758 \uac00\uce58\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<blockquote>\n<h3><span><br \/>\n  <strong>\uc774 \uc778\uc218 \ubc0f Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/about\/corporate-strategy-office\/acquisitions\/imimobile.html\"><\/a> \uc800\ud76c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\uc6f9\uc0ac\uc774\ud2b8\ub97c<\/a> \ubc29\ubb38\ud558\uc2ed\uc2dc\uc624.<\/strong><br \/>\n<\/span><\/h3>\n<\/blockquote>\n<p><strong>\uc790\uc138\ud55c Cisco IMImobile PLC \uc778\uc218 [\ub9b4\ub9ac\uc988\ub97c \ub204\ub974\uae30) Cisco\ub294 IMI\ubaa8\ubc14\uc77c\uc744 \uc11c\ube44\uc2a4\ub85c \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc5f0\uacc4\ud558\uae30 \uc704\ud574<\/strong>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2143832\"><\/a>  <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2130728\">[Press Release &#8211; 2020]<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-future-of-customer-experience-begins-now\"><\/a>  \uc774\uc81c \uace0\uac1d<a href=\"https:\/\/video.cisco.com\/video\/6225322780001\">\ud658\uacbd\uc758 \ubbf8\ub798 \uc2dc\uc791 [Blog] \uc0c8\ub85c\uc6b4 Webex Contact Center\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. \ub2e4\uc74c: CX [Webinar]<\/a>  <a href=\"https:\/\/imimobile.com\/\">IMImobile \uc6f9\uc0ac\uc774\ud2b8<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\">Webex Contact Center \uc6f9 \ud398\uc774\uc9c0\uc758 \ubbf8\ub798\ub97c \ud65c\uc131\ud654\ud558\ub294 \uae30\uc220<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc774\uc81c \uc6b0\ub9ac\ub294 IMI \ubaa8\ubc14\uc77c\uc744 \uc778\uc218\ud55c \ud6c4, \ud55c \ubc88\uc758 \uc885\ud569\uc801\uc778 \uc5f0\uacb0\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \ud1b5\ud574, \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ub2e4\ub978 \ub2e8\uacc4\ub97c \uac78\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5480,"featured_media":386621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[7212],"class_list":["post-386620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-webex-connect"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco + IMI \ubaa8\ubc14\uc77c: \ud568\uaed8 \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc804\ub2ec | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-imi-delivering-the-future-of-customer-experience-together\/\" 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