{"id":386666,"date":"2020-11-17T08:41:08","date_gmt":"2020-11-17T16:41:08","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ed%96%a5%ec%83%81%ed%95%98%eb%8a%94-%eb%b9%84%ea%b2%b0%ec%9d%80-%ec%9b%b9%ec%82%ac%ec%9d%b4\/"},"modified":"2020-11-17T08:41:08","modified_gmt":"2020-11-17T16:41:08","slug":"%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ed%96%a5%ec%83%81%ed%95%98%eb%8a%94-%eb%b9%84%ea%b2%b0%ec%9d%80-%ec%9b%b9%ec%82%ac%ec%9d%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%84-%ed%96%a5%ec%83%81%ed%95%98%eb%8a%94-%eb%b9%84%ea%b2%b0%ec%9d%80-%ec%9b%b9%ec%82%ac%ec%9d%b4\/","title":{"rendered":"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ube44\uacb0\uc740 \uc6f9\uc0ac\uc774\ud2b8 \ub0b4\uc5d0\uc11c \uc228\uaca8\uc9d1\ub2c8\ub2e4."},"content":{"rendered":"


\n \ub514\uc9c0\ud138 \ubc0f \uace0\uac1d\uc758 \uae30\ub300 \uc99d\uac00<\/strong>
\n<\/span><\/h2>\n

McKinsey &Company\uc758 \uae00\ub85c\ubc8c \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 62%\uc758 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc628\ub77c\uc778 \uad6c\ub9e4 \ubc0f \uc11c\ube44\uc2a4 \uad6c\ub9e4 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc218\uc694\ub97c \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70, 53%\ub294 \ud5a5\ud6c4\uc5d0\ub3c4 \uc774 \ucd94\uc138\uac00 \uc9c0\uc18d\ub420 \uac83\uc73c\ub85c \ubc1d\ud614\ub2e4. \u00a0\uae08\uc735 \uc5c5\uacc4\ub294 \ub514\uc9c0\ud138 \ubc0f \uc634\ub2c8\uce78 \uc11c\ube44\uc2a4\ub97c \ub110\ub9ac \ucc44\ud0dd\ud55c \ud55c \uc608\uc785\ub2c8\ub2e4. 2020\ub144 7\uc6d4\uae4c\uc9c0 \ubbf8\uad6d \uc804\uc5ed\uc758 \uc740\ud589\uc5d0\uc11c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc0ac\uc6a9\ub7c9\uc740 \uc57d 6%\uae4c\uc9c0 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \ubaa8\ubc14\uc77c \uc0ac\uc6a9\uc740 2019\ub144 12\uc6d4\uacfc \ube44\uad50\ud558\uc5ec \uc57d 8%\uae4c\uc9c0 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uba85\uc808 \uae30\uac04\uc774 \ub2e4\uac00\uc624\uba74 \ub514\uc9c0\ud138, \uc634\ub2c8\ucf5c\uc774 \ub354\uc6b1 \ub9ce\uc774 \uc2dc\uc791\ub420 \uac83\uc774\uace0, \uc804 \uc138\uacc4 \uc18c\ube44\uc790\ub4e4\uc740 \ud734\uc77c \uc7a5\ubc14\uad6c\ub2c8\ub97c \uc628\ub77c\uc778\uc73c\ub85c \uc804\ud658\ud560 \uac83\uc785\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ud1b5\ud654 \uc13c\ud130\ub85c\uc758 \ud2b8\ub798\ud53d\uc774 \uc99d\uac00 \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4<\/a>. \uadf8 \uacb0\uacfc, <\/a>\ub2e4\uc218\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uc9c0\ub3c4\ubd80\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \uc74c\uc131 \ubc0f \ucc44\ud305 \ubd07, \ucee8\ud14d\uc2a4\ud2b8 \uc8fc\ub3c4\uc758 \uc2e4\uc2dc\uac04 \uc6f9\uc0ac\uc774\ud2b8 \uc778\ud130\uc149\ud2b8 \uae30\ub2a5 \ub4f1 \uac00\uc7a5 \uc9c0\ub2a5\uc801\uc778 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud2b8\ub798\ud53d\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\ub294 \ubc29\ubc95\uc744 \uc5f0\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc18c\ube44\uc790\uc758 \uae30\ub300\ub3c4 \uc0c1\uc2b9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\ub4e4\uc758 \uad00\uc2ec\uacfc \uac1c\ubcc4\uc801 \uc694\uad6c\uc5d0 \ub9de\ub294 \ucee8\ud150\uce20\ub97c \ud1b5\ud574 \uac04\ub2e8\ud558\uace0 \ud3b8\ub9ac\ud558\uba70 \ube60\ub978 \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c \uc778\ud558\uc5ec \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\uc5ec \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc5c5\ubb34\ub97c \uc904\uc5ec\uc57c \ud558\ub294 \ubd80\ub2f4\uc744 \ub354\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub3c4\ucc29\ud558\uae30 \uc804\uc5d0 \uace0\uac1d\uc758 \ud658\uacbd\uc744 \ubcf4\ub2e4 \uc804\uccb4\uc801\uc73c\ub85c \ubcfc \uc218 \uc788\ub294 \uacbd\uc6b0 \uc5b4\ub5bb\uac8c \ud569\ub2c8\uae4c? \uace0\uac1d\uc774 \uac00\uc9c0\uac8c \ub420 \uc218 \uc788\ub294 \uc2e4\ub9dd \uc9c0\uc810\uc5d0 \ub300\ud574 \uc2e4\uc81c\ub85c \uc774\ud574\ud55c \ud6c4 \ud574\ub2f9 \uc815\ubcf4\ub97c \ud65c\uc6a9\ud558\uc5ec \uac1c\uc778\ud654\ud558\uace0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0, \ud5a5\ud6c4 \uace0\uac1d\uc5d0 \ub300\ud55c \ubb38\uc81c\uac00 \uc6d0\ud65c\ud788 \uc9c4\ud589\ub420 \uc218 \uc788\ub294\uac00?<\/p>\n


\n \uc0c8\ub85c\uc6b4 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/strong>
\n<\/span><\/h2>\n

\uc774\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI\/ML \uc81c\uacf5 \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc778 Webex \ud658\uacbd<\/a>\uad00\ub9ac\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \ud5a5\uc0c1\uc810\uc5d0 \ub300\ud574 \uc54c\ub824\ub4dc\ub9b0 \uae30\ubc1c\ud55c \uc18c\uc2dd\uc785\ub2c8\ub2e4. \ucd5c\uc2e0 \uae30\ub2a5 \uc138\ud2b8\ub97c \ud1b5\ud574 \uc6b0\ub9ac\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \uc6f9\uc0ac\uc774\ud2b8 \ud658\uacbd\uc744 \ub354\uc6b1 \uc798 \uc774\ud574\ud558\uace0, \ud574\ub2f9 \ud658\uacbd\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub370 \uc8fc\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n Personalized<\/strong> <\/strong> Website \uc778\ud130\uc149\ud2b8 \uc124\ubb38\uc870\uc0ac<\/strong>
\n<\/span><\/h2>\n

\uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 \uace0\uac1d\uc774 \ubb38\uc81c\ub97c \uacaa\uace0 \uc788\ub294 \uacbd\uc6b0 \ub4f1 \uace0\uac1d\uc774 \ud559\uc2b5\ud558\ub824\ub294 \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \ubb38\ub9e5\uc0c1 \uc124\ubb38\uc870\uc0ac \uc9c8\ubb38\uc774 \uc788\ub294 \uace0\uac1d\uc758 \uc628\ub77c\uc778 \uc6f9\uc0ac\uc774\ud2b8 \ud658\uacbd\uc744 \uac1c\ubcc4\ud654\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \uccad\uad6c \ube44\uc6a9\uc744 \uc9c0\ubd88\ud558\ub824\uace0 \ud588\uc5b4\ub3c4 \uacfc\uc815\uc744 \uc644\ub8cc\ud558\uc9c0 \uc54a\uc740 \uacbd\uc6b0, “\uc548\ub155\ud558\uc138\uc694, \uadc0\ud558\ub294 \ube44\uc6a9 \uccad\uad6c\uc5d0 \uc5b4\ub824\uc6c0\uc774 \uacaa\uace0 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4?” \ub4f1\uc758 \uac1c\uc778 \uc124\ubb38\uc870\uc0ac\uac00 \ud574\ub2f9 \uc5ec\uc815 \ud658\uacbd\uc744 \uc774\ud574\ud558\uae30 \uc704\ud574 \uc2dc\uc791\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ud53c\ub4dc\ubc31\uc740 \uc218\uc9d1\ub418\uace0, \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uadc0\ud558\uc758 \uc6f9\uc0ac\uc774\ud2b8\uc5d0 \ub300\ud55c \ubb38\uc81c\ub97c \uc218\uc815\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ubb38\uc758\ud558\uc5ec \ub8e8\ud504\ub97c \ub2eb\uc744 \uc218 \uc788\ub3c4\ub85d \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \"\ud398\uc774\uc9c0\uac00
\n<\/a><\/p>\n


\n \ud398\uc774\uc9c0\uac00 \ucd94\uac00\ub41c \uc6f9 \uc124\ubb38\uc870\uc0ac<\/strong>
\n<\/span><\/h2>\n

\uc774\uc81c \uc124\ubb38\uc870\uc0ac \uc9c8\ubb38\uc744 \ud568\uaed8 \uadf8\ub8f9\ud654\ud558\uc5ec \ud398\uc774\uc9c0 \ubcf4\uae30\ub2f9 \uc624\ub298\uc758 \ubab0\uc785\ud615 \ub2e8\uc77c \uc9c8\ubb38 \uc774\uc678\uc5d0\ub3c4 \ub3d9\uc77c\ud55c \ud398\uc774\uc9c0\uc5d0 \ud45c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \uc870\uc0ac\uc5d0 \uc758\ud558\uba74 \uc9c1\uc6d0\uc758 \uc74c\uc131 \ud504\ub85c\uadf8\ub7a8\uacfc \uac19\uc740 \ud2b9\uc815 \uc2dc\ub098\ub9ac\uc624\uc5d0\uc11c \uc124\ubb38\uc870\uc0ac \uc644\ub8cc\uc728\uc774 \ub192\uc544\uc9c0\uba70, \uc124\ubb38\uc870\uc0ac \uc9c8\ubb38\uc774 \ub354 \uae38\uc5b4\uc84c\ub2e4\ub294 \uacb0\uacfc\ub97c \ubcf4\uac8c \ub429\ub2c8\ub2e4.\u00a0 \uad00\ub828 \uc9c8\ubb38\uc744 \ud568\uaed8 \uadf8\ub8f9\ud654\ud558\uc5ec \ubc1c\ud45c\ud560 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \ud074\ub9ad \ud69f\uc218\ub97c \uc904\uc774\uba74 \uace0\uac1d\uc744 \uc555\ub3c4\ud558\uc9c0 \uc54a\ub294 \uc62c\ubc14\ub978 \ubc38\ub7f0\uc2a4\ub97c \ub9e4\uae30\uace0 \uc2e0\uc18d\ud558\uac8c \uc124\ubb38\uc870\uc0ac\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub354 \ub9ce\uc774 \uc124\ubb38\uc870\uc0ac\ub97c \uc644\ub8cc\ud560\uc218\ub85d \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\ub294 \ubc29\ubc95 \ubc0f \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\ub97c \uc5b4\ub5bb\uac8c \uacbd\ud5d8\ud558\uace0 \uc788\ub294\uac00\uc5d0 \ub300\ud55c \ub354\uc6b1 \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \"\uc6f9\uc0ac\uc774\ud2b8
\n<\/a><\/p>\n


\n \ub300\uc0c1 \uc2e4\uc2dc\uac04 \uacbd\uace0\uc5d0 \ub300\ud55c \uace0\uac1d \uc138\uadf8\uba3c\ud2b8<\/strong>
\n<\/span><\/h2>\n

\uace0\uac1d\uc774 \ubaa8\ub450 \ub3d9\uc77c\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \ud2b9\uc815 \uc9c0\ub9ac, \uc5f0\ub839 \uadf8\ub8f9, \ud68c\uc0ac \ud06c\uae30 \uc774\uc0c1\uc758 \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \ub2e4\ub978 \uc778\uc0c1\uc744 \ub0a8\uacbc\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4\uc640 \uc5b4\ub5bb\uac8c \uc0c1\ud638 \uc791\uc5c5\ud558\ub294\uc9c0 \uc774\ud574\ud558\uae30 \uc704\ud574 \uace0\uac1d\uc744 \uc804\ub7b5\uc801 \ub77c\uc778\uc73c\ub85c \uc138\uadf8\uba3c\ud2b8\ud654\ud558\uc5ec \ub180\ub77c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \uc7a0\uae08 \ud574\uc81c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\uc81c Webex \ud658\uacbd \uad00\ub9ac\uc5d0\uc11c \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\ub97c \uc124\uc815\ud558\uace0 \uc870\uc9c1 \ub0b4\uc5d0\uc11c \ud2b9\uc815 \uc9c1\uc6d0 \ub610\ub294 \ubd80\uc11c\ub97c \ub300\uc0c1\uc73c\ub85c \uc2e4\uc2dc\uac04 \uacbd\uace0\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uacbd\uace0\ub294 \uc774\uba54\uc77c, SMS \ubc0f \ube44\ub514\uc624 \uc8fc\uc18c \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 Webex Teams <\/a>.<\/p>\n

\uc608\ub97c \ub4e4\uc5b4, \uc138\uadf8\uba3c\ud2b8 \uc911 \ud55c \uac00\uac00 \ub9ce\uc740 \ub3c4\uc2dc\uc5d0 \uac70\uc8fc\ud558\ub294 \uba87 \ucc9c 200\uba85\uc744 \uac70\uc8fc\ud558\ub294 \uacbd\uc6b0, \uadf8\ub4e4\uc774 \uc2e4\ud589\ud558\uace0 \uc788\ub294 \uc791\uc5c5\uc744 \uc124\uba85\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ud2b9\uc815 \uc9c8\ubb38\uacfc \ud568\uaed8 \uc2e4\uc2dc\uac04 \uc124\ubb38\uc870\uc0ac\ub97c \uc2e4\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \u00a0\uc774 \uc138\uadf8\uba3c\ud2b8\uc5d0 \uc801\ud569\ud55c \uace0\uac1d\uc774 \uacc4\uc815\uc744 \uc5f4\uba74 \uc6e8\ube44\ub098\uc5d0 \ub4f1\ub85d\ud560\uc9c0 \ubb38\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub4f1\ub85d\ud558\uc9c0 \uc54a\uc744 \uac83\uc744 \uc120\ud0dd\ud55c \uacbd\uc6b0, \uc2e4\uc2dc\uac04 \uacbd\uace0\ub294 \ud68c\uc0ac\uc5d0 \uc788\ub294 \uc8fc\uc694 \uac1c\uc778 \ub610\ub294 \ud300\uc5d0\uac8c \uc2dc\uc791\ub418\uc5b4 \uc751\ub2f5\uc744 \uc54c \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud558\uc5ec \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\ub294 \ud2b9\uc815 \uace0\uac1d \uc138\uadf8\uba3c\ud2b8\uc5d0 \ub300\ud55c \ud589\ub3d9 \ud328\ud134\uc744 \ub354\uc6b1 \uc798 \uc774\ud574\ud558\uace0, \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc218\uc815\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 \uace0\uac1d \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5f0\ub77d\ucc98 \uc13c\ud130 \ubc0f \uace0\uac1d \uacbd\ud5d8\uc758 \uc120\ub450 \uae30\uc5c5\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \uace0\uac1d \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4 \ubc0f \ub9cc\uc871\ub3c4\ub97c \ud5a5\uc0c1\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ud5a5\uc0c1\uc744 \ub3c4\uc6b0\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uace0\uc720\ud55c \uc804\ub7b5\uc801 \uc7a5\uc810\uc744 \ubd80\uc5ec\ud558\uace0, \uc758 \ub9e4\ucd9c\uc5d0 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n


\n \ub2e4\uc74c \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/strong>
\n<\/span><\/h2>\n

\ub2e4\uc74c \ub2ec \uc5d0 \uacf5\uc2dd\uc801\uc778 Webex Contact Center<\/a> \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \ud765\ubbf8\ub85c\uc6b4 \uacf5\uc9c0 \uc0ac\ud56d\uc744 \uacc4\uc18d \ubcf4\uc2dc\uace0, \uc9c0\uae08 Webexone<\/a> \uc5d0 \ub4f1\ub85d\ud558\uc2ed\uc2dc\uc624!<\/p>\n

\uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \ub098\uc740 \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2dc\uace0\uc790 \uc800\ud76c \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 \ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n

\u00a0<\/p>\n

\uc790\uc138\ud55c \ub0b4\uc6a9\uc744 https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong> https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions<\/p>\n

https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences<\/p>\n","protected":false},"excerpt":{"rendered":"

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name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-the-secret-to-improving-your-customer-experiences-lies-hidden-within-your-website\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ube44\uacb0\uc740 \uc6f9\uc0ac\uc774\ud2b8 \ub0b4\uc5d0\uc11c \uc228\uaca8\uc9d1\ub2c8\ub2e4. | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc5f0\ub77d\ucc98 \uc13c\ud130 \ubc0f \uace0\uac1d \ud658\uacbd \ub9ac\ub354\uc5d0\uac8c \uac15\ub825\ud55c \uace0\uac1d \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 Webex \ud658\uacbd \uad00\ub9ac\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \ud5a5\uc0c1\uc810\uc5d0 \ub300\ud574 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