{"id":386680,"date":"2020-12-17T10:49:30","date_gmt":"2020-12-17T18:49:30","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9d%b4%ec%a0%9c-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98\/"},"modified":"2020-12-17T10:49:30","modified_gmt":"2020-12-17T18:49:30","slug":"%ec%9d%b4%ec%a0%9c-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%9d%b4%ec%a0%9c-%ea%b3%a0%ea%b0%9d%ec%9d%98-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98\/","title":{"rendered":"\uc774\uc81c \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798"},"content":{"rendered":"

<\/em>WebexOne<\/a> \uc2dc\ub9ac\uc988\ub294 Webex \ud601\uc2e0\uc758 \uc77c\ub300\uc77c\uc744 \uac15\uc870\ud558\uc5ec \uac1c\uc778\uc801 \uc0c1\ud638\uc791\uc6a9\ubcf4\ub2e4 10\ubc30 \ub354 \ub098\uc740 \ud658\uacbd\uc744 \uacbd\ud5d8\ud558\uace0, \uc870\uc9c1\uc774 \uc6d0\ud65c\ud558\uac8c \ud611\uc5c5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc9c1\uc6d0 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ubaa8\ub450\uc5d0 \ub300\ud574 \ud3ec\ud568\uc801\uc778 \ubbf8\ub798\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4.<\/em><\/p>\n


\n \ubaa8\ub450 \uc0c8\ub85c\uc6b4 Webex Contact Center\ub294 \ucc28\uc138\ub300 \uace0\uac1d \ud658\uacbd\uc758 \uae30\ucd08\ub97c \ub9c8\ub828\ud569\ub2c8\ub2e4.<\/strong>
\n<\/span><\/h2>\n

\uace0\uac1d \uacbd\ud5d8\uc774 \uc544\uc9c1 \uc911\uc694\ud558\uc9c0 \uc54a\uc740 \uacbd\uc6b0 2020 <\/u><\/em> \uc774 \uc5bc\ub9c8\ub098 \uc911\uc694\ud55c\uc9c0 \uc54c\uace0 \uc788\ub294 \uac83\uc740 \uc9c0\uc18d \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ud544\uc218\uc801\uc778 \uc694\uc18c\uc785\ub2c8\ub2e4. \uadf8 \ud574 \ub3d9\uc548 \ubb3c\ub9ac\uc801\uc778 \uc138\uacc4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \ub54c\ubb38\uc5d0 \ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9\uc774 \ud06c\uac8c \ub298\uc5b4\ub098\uace0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ub4f1\uae09\uc774 \ub192\uc544\uc9c0\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

\uc9c0\ub09c\uc8fc \uc5d0 Webex\uc5d0\uc11c <\/a> \uc9c4\uc815\ud55c \ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc778 All-new\u00ae Cisco Webex Contact Center<\/strong> <\/a> \ub97c \ub7f0\uce6d\ud558\uac8c \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc0c8\ub85c\uc6b4 Webex Contact Center\uc758 \uc791\uc5c5\uc744 \uc9c1\uc811 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/strong><\/p>\n

[ovp]6213737749001[\/ovp]<\/p>\n


\n \ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 Webex Contact Center\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \ub0b4\uc6a9\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/strong>
\n<\/span><\/h2>\n


\n \ub514\uc9c0\ud138 \uccab \ubc88\uc9f8 \uace0\uac1d \ud658\uacbd \u2014 \uc5b8\uc81c, \uace0\uac1d\uc774 \uc5b4\ub5bb\uac8c \uc6d0\ud558\ub294\uc9c0<\/strong>
\n<\/span><\/h3>\n

\uc624\ub298\ub0a0 \uc18c\ube44\uc790\ub294 \uc11c\ub85c \ud1b5\uc2e0\ud558\ub294 \uc120\ud638\ud558\ub294 \ubc29\ubc95\uc73c\ub85c \uba54\uc2dc\uc9c0\ub97c \uc120\ud638\ud569\ub2c8\ub2e4. \uc774\uc81c \uae30\uc5c5\uacfc \ud1b5\uc2e0\ud560 \ub54c \ub3d9\uc77c\ud55c \uc6a9\uc774\ud55c \ud1b5\uc2e0\uc774 \uae30\ub300\ub429\ub2c8\ub2e4. \ud3c9\uade0 \uc5c5\ubb34\uc5d0\uc11c \ub514\uc9c0\ud138 \uc0c1\ud638 \uc791\uc6a9\uc774 \uc57d 40%\uae4c\uc9c0 \uc99d\uac00\ud558\uae30 \ub54c\ubb38\uc5d0 SMS, \uba54\uc2e0\uc800, \ucc44\ud305 \ubc0f \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 Webex Contact Center\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc740 \uc120\ud0dd\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uc9c0\uc6d0\uc5d0 \ub354\uc6b1 \uc27d\uac8c \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0bc \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83 \uc678\uc5d0, \uc5d0\uc774\uc804\ud2b8\uac00 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ud574\ub2f9 \ud1b5\uc2e0\uc744 \uc27d\uac8c \ucd94\uc801\ud558\uace0 \uba54\uc2dc\uc9c0\ub97c \uc218\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n


\n \uc885\ub2e8\uc2dd \uace0\uac1d \ud658\uacbd \uad00\ub9ac<\/strong>
\n<\/span><\/h3>\n

\uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\ub97c \ub9cc\ub4e4\uac70\ub098 \ube0c\ub79c\ub4dc\ub97c \ub04a\uc744 \uc218 \uc788\ub294 \uc138\uacc4\uc5d0\uc11c \ucd5c\uc6b0\uc120\uc801\uc77c \ub54c \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \uac00\uc7a5 \uc911\uc694\ud55c \uc694\uc18c\ub85c \uc0dd\uac01\ud558\uc2ed\uc2dc\uc624. \uc0c8\ub85c\uc6b4 Webex Contact Center \uc5d0\uc11c Webex \ud658\uacbd<\/a> \uad00\ub9ac \uc0ac\ud6c4 \ud1b5\ud654 \uc124\ubb38\uc870\uc0ac\ub97c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud14d\uc2a4\ud2b8, \uc774\uba54\uc77c \ub610\ub294 IVR\uc744 \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ubc1c\uc1a1\ub420 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uace0\uac1d\uc758 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc989\uac01\uc801\uc778 \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c, \ub514\uc9c0\ud138 “\uccad\ucde8 \uac8c\uc2dc\ubb3c”\uc744 \ubc30\ud3ec\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc544\ubb34 \ub54c\ub098 \uace0\uac1d\uc758 \uc815\uc2ec\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc774\ub7ec\ud55c \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8\ub294 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ubc14\ub85c \uc804\ub2ec\ud560 \uc218 \uc2e4\uc2dc\uac04.<\/p>\n

\uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uc774 \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \uacbd\ud5d8\ud558\uace0 \uc788\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc644\uc804\ud788 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uace0 \uc0c1\ud638 \uc791\uc6a9\uc744 \uadf8\uc5d0 \ub530\ub77c \uac1c\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d \ud658\uacbd \uc5ec\uc815 \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \ubc0f \uace0\uac1d \ud658\uacbd \ubd84\uc11d \ubcf4\uace0\uc11c\uc5d0 \ud45c\uc2dc\ub418\uace0, \uace0\uac1d \ud53c\ub4dc\ubc31 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0 \uc0ac\uc804 \ubc0f \ube44\uacf5\uac1c \uc751\ub2f5\uc744 \ud5c8\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n

Cisco Contact Center\uc758 \ucd5c\uace0 \uc131\uc7a5 \ucc45\uc784\uc790 Vinod Muthukrishnan\uc758 WebexOne<\/em> \uc138\uc158 “<\/em><\/a> <\/em> \uace0\uac1d \ud658\uacbd\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\uace0 \uc788\ub294\uac00?”\ub97c \ucc38\uc870\ud558\uc5ec \ud574\ub2f9 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4 \ubc0f \ud658\uacbd \uad00\ub9ac\ub85c \ubc14\ub85c \uc5f0\uacb0\ub418\ub294 \uc7a5\uc18c\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4. <\/em><\/a> <\/em><\/p>\n

\"Webex <\/a>

\ud1b5\ud569\ub41c Webex \ud658\uacbd \uad00\ub9ac \uace0\uac1d \ud658\uacbd \ud53c\ub4dc\ubc31 \ub0b4\uc5ed<\/p><\/div>\uc774 \ud1b5\ud569\ub41c \uc0c8\ub85c\uc6b4 Webex Contact Center \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1<\/p>\n


\n \uac10\uac01\uc801\uc778 \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd \ubc0f \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8 \uc778\ud154\ub9ac\uc804\uc2a4<\/strong>
\n<\/span><\/h3>\n

\uc800\ud76c\ub294 \uc2e4\uc81c Contact Center \uc5d0\uc774\uc804\ud2b8 \ubc0f \uc800\ud76c\uc758 UI \uc804\ubb38\uac00\uc640 \uc791\uc5c5\ud558\uc5ec \uac15\ud654, \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c, \uac10\uac01\uc801\uc778 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc744 \ube4c\ub4dc\ud588\uc2b5\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c, \uc5d0\uc774\uc804\ud2b8\uac00 \ucd5c\uc0c1\uc758 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc774\uc0c1\uc801\uc778 \uc911\uc559 \uba85\ub839 \uc13c\ud130\uac00 \ub429\ub2c8\ub2e4. \uc2e0\uc120\ud558\uace0 \uc138\ub828\ub41c \uc704\uc82f \uae30\ubc18 \ub514\uc790\uc778\uc740 \uc5d0\uc774\uc804\ud2b8 \ubc0f \uad00\ub9ac\uc790\uac00 \ud558\ub098\uc758 \uac10\uac01\uc801\uc778 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc120\ud0dd\uc801\uc778 \ud1b5\ud569 Webex Workforce \ucd5c\uc801\ud654<\/a> \ub294 \uc791\uc5c5 \uc778\ub825 \uad00\ub9ac, \ud488\uc9c8 \uad00\ub9ac \ubc0f \uc791\uc5c5\ub825 \ubd84\uc11d\uc5d0 \ub300\ud55c \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n

AI\uac00 \ub300\uc138\uc778\uae30’\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 \ub9e4\uc77c \uc5c5\ubb34\ub97c \ud6e8\uc52c \ub354 \uc0dd\uc0b0\uc801\uc73c\ub85c \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \ud574\uc8fc\uc5c8\ub2e4. AI\ub97c \ubc30\ud3ec\ud558\ub294 \uac00\uc7a5 \uc131\uacf5\uc801\uc778 \ubc29\ubc95\uc740 \uac04\ub2e8\ud55c \ubc18\ubcf5 \uc791\uc5c5\uc744 \uc81c\uac70\ud558\uace0 \uc74c\uc131 \ubd07\uc73c\ub85c \uc774\ub4e4\uc744 \ud578\ub4dc-\uc778\uc2a4\ud134\ud2b8 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ubcf4\ub2e4 \uc801\ud569\ud558\uac8c \ud558\ub294 \ud55c\ud3b8, \uc5d0\uc774\uc804\ud2b8\uc758 \uae30\uc220\uc744 \uac15\ud654\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uacb0\uacfc\uc801\uc73c\ub85c, \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 AI\ub85c\ubd80\ud130 \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc5bb\uac8c \ud558\uc5ec, \uace0\uac1d\uc774 \uae34 \ubcf4\ub958 \uc2dc\uac04\uae4c\uc9c0 \uae30\ub2e4\ub9ac\uc9c0 \ubabb\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud734\uba3c \ubc0f AI\uc758 \uc774\ub7ec\ud55c \ud63c\ub780\uc740 \uc140\ud504-\uc11c\ube44\uc2a4 \uc0ac\uc6a9 \uc2dc\uc5d0 \uc790\uc5f0\uc2a4\ub7fd\uace0 \ube60\ub974\uba70 \uc26c\uc6b4 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c0\uac8c \ub429\ub2c8\ub2e4.<\/p>\n

Cisco Contact Center AI \uc81c\ud488 \uad00\ub9ac \uc8fc\uc784\uc778 \ub4dc\ub798\ud0a4 Heyder\uc758 WebexOne \uc138\uc158 “<\/em> \ud654\uba85\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4: \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc774 \uc774 \uc194\ub8e8\uc158\uc744 \ud0d0\uc0c9<\/em> <\/a> \ud558\ub294 \ub370\uc11c \uc2e4\uc81c\uc801\uc778 \ub3d9\ub825\uc744 \ub4e4\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n

\"Webex <\/a>

\ubaa8\ub450 \uc0c8\ub85c\uc6b4 Webex Contact Center \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc740 \ubc1d\uace0 \uc5b4\ub450\uc6b4 \ubaa8\ub4dc \uc635\uc158\uc744 \ud2b9\uc9d5\uc73c\ub85c \ud569\ub2c8\ub2e4. \uc704\uc82f \uae30\ubc18 \uc124\uacc4\ub294 \uc81c3\uc790 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc758 \ud1b5\ud569\uc744 \ud5c8\uc6a9\ud558\uc5ec \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc5d0\uc774\uc804\ud2b8\uc758 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div>\n


\n \ucc28\uc138\ub300, \uc644\uc804\ud788 \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc<\/strong>
\n<\/span><\/h3>\n

CPaaS(Communications Platform as a Service)\uc758 \uc874\uc7ac\ub294 \uace0\uac1d\uc774 \uc790\uc2e0\uc758 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\ub294 API\ub97c \uae30\ub300\ud560 \uc218 \uc788\ub3c4\ub85d \uad50\uc721\uc744 \ub9c8\uc8fc\ud588\uc2b5\ub2c8\ub2e4. \uc194\ub8e8\uc158\uc774 \uc804\ubb38 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574\uc11c\ub9cc \uc0ac\uc6a9\uc790 \uc815\uc758\ub420 \uc218 \uc788\ub294 \ub0a0\uc740 \uc9c0\ub0ac\uc2b5\ub2c8\ub2e4.\u00a0 \ubaa8\ub450 \uc0c8\ub85c\uc6b4 Webex Contact Center\ub294 \ub9c8\uc774\ud06c\ub85c \uc11c\ube44\uc2a4\ub85c \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc73c\uba70, \ud50c\ub7ab\ud3fc\uc758 \uc77c\ubd80 \uad6c\uc131 \uc694\uc18c\uc5d0 API-\uccab \ubc88\uc9f8 \uc811\uadfc\uc744 \uc801\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uac04\ud639 API\ub97c \ud504\ub85c\uadf8\ub798\ubc0d\ud558\ub824\uba74 \ud56d\uc0c1 \uc0ac\uc6a9\ud560 \uc218 \uc5c6\ub294 \uac1c\ubc1c\uc790 \uc2a4\ud0ac\uc138\ud2b8\uc758 \ucc38\uac00\uac00 \uc694\uad6c\ub429\ub2c8\ub2e4.\u00a0 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \uc0ac\uc6a9\uc790\uac00 \uac1c\ubc1c\uc790\uac00 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc0ac\uc6a9\uc790 \uc815\uc758\ud560 \uc218 \uc788\ub3c4\ub85d \ub0ae\uc740 \ucf54\ub4dc\/no-code \uc774\ub3d9\uc774 \uc2dc\uc791\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub04c\uc5b4\ub2e4 \ub193\uae30(drag-and-drop)\ud750\ub984 \uc81c\uc5b4 \ube4c\ub354\uc640 \uac19\uc740 \uad00\ub9ac \ub3c4\uad6c\uc758 \ub2e8\uc21c\uc131\uc740 IT \uc790\uc6d0\uc5d0 \ubd80\ub2f4\uc744 \uc9c0 \uc54a\uace0 \uc5c5\ubb34\ud750\ub984\uc744 \ubcc0\uacbd\ud560 \uc218 \uc788\ub294 \ube44\uae30\uc220\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub4e4\uc5d0\uac8c \uad8c\ud55c\uc744 \ubd80\uc5ec\ud569\ub2c8\ub2e4. \uc624\ud508 API \uc6b0\uc120 \ubc29\uc2dd\uc740 \ucd5c\uace0\uc758 \uc2e0\uc6d0\uc744 \ud5c8\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n

\uc791\uc5c5 \ud750\ub984\uc744 \uc27d\uac8c \uc2e4\ud589\ud558\uae30\uc5d0 \ub354\ud558\uc5ec, \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc740 Salesforce, Microsoft Dynamics, Zendesk \ub4f1\uc758 \ube44\uc988\ub2c8\uc2a4 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc\uc758 \ud1b5\ud569\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\uac00 \ub2e4\uc218\uc758 \uc2dc\uc2a4\ud15c\uc744 \ud2b8\ub798\ubc84\uc2a4\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 Cisco Contact Center CTO Ryan Plant\uc758 Webex \uc138\uc158 “<\/em> \uc0c8\ub85c\uc6b4 Webex Contact Center<\/em> <\/a>\ub97c \uc2dc\ub3d9\ud558\ub294 \ucc28\uc138\ub300 \ud50c\ub7ab\ud3fc”\uc744 \ucc38\uc870\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/em><\/p>\n

\"Webex <\/a>

Webex Contact Center\ub294 \ucd5c\uace0\uc758 \uad00\ub9ac \uc6a9\uc774\uc131 \ubc0f \uc720\uc5f0\uc131\uc744 \uc704\ud574 \uc0c8\ub85c\uc6b4 UI \uae30\ubc18 \ud50c\ub85c\uc6b0 \uc81c\uc5b4 \ube4c\ub354 \ubc0f Webex Control Hub \ud611\uc5c5 \ub3c4\uad6c \uad00\ub9ac \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div>\n


\n \ubcf4\uc548\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uc2dc\uc7a5 \ub9ac\ub354\uc758 \ud611\uc5c5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc644\uc131\ud569\ub2c8\ub2e4.<\/strong>
\n<\/span><\/h3>\n

\uace0\uac1d\uc758 \ubb38\uc81c \ud574\uacb0\uc740 \uadfc\ubcf8\uc801\uc73c\ub85c \ub0b4\ubd80 \ubc0f \uc678\ubd80 \ud611\uc5c5 \uc791\uc5c5\uc785\ub2c8\ub2e4. Webex Contact Center\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\ub294 \ubd80\uc11c \uac04, \uad50\ucc28 \uae30\ub2a5\uc758 \ubb38\uc81c \uc804\ubb38\uac00(\ub9e4\ud68c\uc5d0 \ud55c \ubc88\uc529 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \uacf5\ud1b5\uc758 \ubaa9\ud45c)\ub97c \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n

\uba54\uc2dc\uc9d5, \ud1b5\ud654, \ubbf8\ud305 \ubc0f \ud5e4\ub4dc\uc14b \ubc0f \uc804\ud654\uc5d0 \ub300\ud55c Webex \ud611\uc5c5 \ub3c4\uad6c\ub97c \uacb0\ud569\ud558\uba74 \uc5d0\uc774\uc804\ud2b8\ub294 \uc77c\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \ud658\uacbd\uc758 \uc7a5\uc810\uc744 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uc870\uc9c1 \ubc0f \uad00\ub9ac\uc790\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130, \ud611\uc5c5 \ub3c4\uad6c \ubc0f \uc0ac\uc6a9\uc790 \uad00\ub9ac\uc758 \uc6a9\uc774\uc131( singing Webex Control Hub \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ud65c\uc6a9\ud569\ub2c8\ub2e4. <\/a> \ucd5c\uadfc\uc758 \ud55c \uc0ac\ub840\uc5d0 \ub530\ub974\uba74 \ucd1d \uacbd\uc81c\uc801 \uc601\ud5a5 \ubd84\uc11d \uc0ac\ub840\ub294 Webex Contact Center\uc640 \ud568\uaed8 \ubb34\ub8cc Webex \ud611\uc5c5 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2ec\uc131\ud55c 262%\uc758 ROI\ub97c \ud55c \uace0\uac1d\uc758 \uc774\uc810\uc744 \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub124\uc774\ud2f0\ube0c \uae30\ub2a5\uc73c\ub85c \uc778\ud558\uc5ec \uc0c8\ub86d\uac8c \uc120\ubcf4\uc778 Webex Contact Center\ub294 \uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud611\uc5c5\uc774 \uc798\ub41c \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/p>\n

WebexONE \uc138\uc158 “<\/em> \ud5a5\ud6c4 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ud22c\uc790\ud558\uae30: Omar Tawakol, Javed Khan, Lorrissa Horton, Vinod Muthukrishnan<\/em> <\/a>“\uacfc\uc758 \ub300\ud654\uc5d0\uc11c Webex Contact Center\uac00 \uc804\uccb4 Webex \ud611\uc5c5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc774\uc720\uc5d0 \ub300\ud55c \uc758\uacac\uc744 \ub4e3\uace0\uc790 \ud569\ub2c8\ub2e4. <\/em><\/p>\n


\n \ub2e4\uc74c: \uc11c\ube44\uc2a4\ub85c \uace0\uac1d \ud658\uacbd (CXaaS)<\/strong>
\n<\/span><\/h2>\n

\uc0c8\ub85c\uc6b4 Webex Contact Center \uc194\ub8e8\uc158\uc744 \ub7f0\uce6d\ud558\ub294 \uac83\uc740 10x \ub354 \ub098\uc740 \uace0\uac1d \ud658\uacbd\uc744 \uc804\ub2ec\ud558\uae30 \uc704\ud55c Cisco\uc758 \ube44\uc804\uc5d0 \ub300\ud55c \uc911\uc810\uc801\uc778 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774 \uc0c8\ub85c\uc6b4 \uc81c\uc548\uc740 \ub05d\uc774 \uc544\ub2cc \uc2dc\uc791\uc744 \ub098\ud0c0\ub0b4\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ubc88 \uc8fc\uc5d0 IMI \ubaa8\ubc14\uc77c<\/a>\uc744 \uc778\uc218\ud558\ub294 \ubc14\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\ub4e4\uc774 \ud5a5\ud6c4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub2f9\uc0ac\uc758 \uc9c0\uc18d\uc801 \ud22c\uc790\uc758 \ub610 \ub2e4\ub978 \uc774\uc815\ud45c\ub97c \ubc1d\ud614\uc2b5\ub2c8\ub2e4.<\/p>\n

IMI \ubaa8\ubc14\uc77c\uc744 \ubaa8\ub450 \uc0c8\ub85c\uc6b4 Webex Contact Center \uc81c\uc548\uacfc \uacb0\ud569\ud558\uc5ec Cisco\ub294 \uac15\ub825\ud55c CXaaS \uc81c\uacf5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 Cisco\ub294 \uac15\ub825\ud55c \uc9c0\ub2a5\uc801\uc778 \uc815\ubcf4, \ud658\uacbd \uad00\ub9ac, \ud611\uc5c5 \ub3c4\uad6c, \uc634\ub2c8\uccb4\uc778 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758\ub97c \uc704\ud55c \ud504\ub85c\uadf8\ub7a8\uba85\uc131\uacfc \uac19\uc740 \uae30\uc220\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4. CXaaS\uc758 \ubaa9\uc801\uc740 \uc870\uc9c1\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ubcbd\uc744 \ub6f0\uc5b4\ub118\ub294 \uace0\uac1d \ud658\uacbd\uc758 \ubaa8\ub4e0 \ub3d9\uc778\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4.\u00a0 \ud574\ub2f9 \uc5ec\uc815\uc5d0 \ub300\ud55c \uc804\uccb4 \uc774\ud574 \uc678\uc5d0\ub3c4, IMI \ubaa8\ubc14\uc77c\uc758 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc870\uc9c1\uc740 \uc804\uccb4 \uc5ec\uc815 \ubc0f \uae30\uc5c5 \ub0b4\uc758 \ubaa8\ub4e0 \ubd80\uc11c\uc5d0 \uac78\uccd0 \uc774 \uc778\uc0ac\uc774\ud2b8\uc5d0 \ub300\ud574 \ud65c\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

IMI \ubaa8\ubc14\uc77c \uc778\uc218\ub294 IMI\ubaa8\ubc14\uc77c \uc8fc\uc8fc \uc2b9\uc778 \ubc0f \ud544\uc694\ud55c \uaddc\uc815 \uc870\uac74\uc5d0 \ub300\ud55c \ub9cc\uc871\ub3c4\uc5d0 \ub530\ub77c \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n


\n \uc0c8\ub85c\uc6b4 Webex Contact Center \ub458\ub7ec\ubcf4\uae30<\/a>
\n<\/strong><\/p><\/blockquote>\n

\n

\uc790\uc138\ud55cWebex Contact Center \uc6f9 \ud398\uc774\uc9c0<\/strong> Cisco Collaboration Flex \ud50c\ub79c\uc5d0\ub294 Cisco \ud1b5\ud654 \ud50c\ub79c \ubc0f \ubcf4\ub2e4 \uac15\ud654\ub41c \ubcf4\uc548 +<\/a> \ud611\uc5c5 \uc81c\uc548 \ubaa8\ub4e0-\ubcc4 \uac00\uc18d \u2013 \uc804\ubb38\uac00\ub294 Contact Center \uae30\uc220<\/a> \uc5d0 \ub300\ud55c 262% ROI\ub97c \ub530\ub77c \ub2e4\uc74c\uc744 \uc0b4\ud3b4\ubcf4\uae30:<\/a> Webex Contact Center\uc758 \ucd1d \uacbd\uc81c\uc801\uc778 \uc601\ud5a5(TEI) \uc5f0\uad6c<\/a> \uc9c0\uc6d0 \uc5ec\uc815, \ud55c \uac00\uc9c0 \ub300\uc0c1: <\/a>\ud074\ub77c\uc6b0\ub4dc, McGee-Smith \ubd84\uc11d\uc758 \ubc31\uc11cCisco\uac00 Ar \uc778\uc1c4\uc758 \uae00\ub85c\ubc8c \uc194\ub8e8\uc158 \uae30\uc5c5\uc73c\ub85c 2020\uac00\uc6a9 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Centers 2020Resources<\/a> <\/strong>\uc5d0 \uc788\ub294 \ub9ac\ub354\ub85c \ubc1d\ud614\ub2e4.\ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 WebexCisco<\/a> \uac00 \uac1c\uc778 \ud658\uacbd\ubcf4\ub2e4 10\ubc30 \ub354 \ub098\uc740 \ud658\uacbd\uc744 \uc81c\uacf5[ \ub274\uc2a4 \ub9b4\ub9ac\uc988]<\/a> Cisco\ub294 \uc6d0\uaca9 \uc9c1\uc6d0\uc5d0\uac8c \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uace0 \uc0ac\ubb34\uc2e4\ub85c\uc758 \uc548\uc804\ud55c \ub3cc\uc544\uac00\uae30 [\ub274\uc2a4 \ub9b4\ub9ac\uc988]<\/a> \ub97c \ud65c\uc131\ud654\ud558\uae30 \uc704\ud574 \uc138 \uac1c\uc758 \uc0c8\ub85c\uc6b4 Webex \uc7a5\uce58\ub97c \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. Cisco\ub294 Webex \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \ub354\ube14 \ub2e4\uc6b4\ud558\uace0 Webex App Hub\ub97c \uac00\uc18d\ud654\ud558\uba70, [\ub274\uc2a4 \ub9b4\ub9ac\uc988]\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \ud50c\ub7ab\ud3fc \uac04\uc758 \uc6d0\ud65c\ud55c \ud658\uacbd\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\uc9c0\ub09c\uc8fc\uc5d0 Webex\uc5d0\uc11c \uc9c4\uc815\ud55c \ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc778 All-new Cisco Webex\u00ae Contact Center\ub97c \ub7f0\uce6d\ud558\uac8c \ub418\uc5b4 \uae30\ub2e4\ub838\ub2e4.<\/p>\n","protected":false},"author":5480,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278,8174],"class_list":["post-386680","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-contact-center-as-a-service","tag-8174"],"acf":[],"yoast_head":"\n\uc774\uc81c \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/the-future-of-customer-experience-begins-now\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc774\uc81c \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc9c0\ub09c\uc8fc\uc5d0 Webex\uc5d0\uc11c \uc9c4\uc815\ud55c \ucc28\uc138\ub300 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc778 All-new Cisco Webex\u00ae Contact Center\ub97c \ub7f0\uce6d\ud558\uac8c \ub418\uc5b4 \uae30\ub2e4\ub838\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/the-future-of-customer-experience-begins-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-17T18:49:30+00:00\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/the-future-of-customer-experience-begins-now\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/the-future-of-customer-experience-begins-now\/\"},\"author\":{\"name\":\"Omar Tawakol\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/68c83c0017430ff9b74b899e8245aa00\"},\"headline\":\"\uc774\uc81c \uace0\uac1d\uc758 \ud658\uacbd\uc758 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