{"id":386706,"date":"2020-10-26T13:52:44","date_gmt":"2020-10-26T20:52:44","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/262-roi%ec%97%90%ec%84%9c-%ec%a0%9c%ea%b1%b0-webex-contact-center-tei%ec%9d%98-%ec%84%a4%eb%aa%85\/"},"modified":"2020-10-26T13:52:44","modified_gmt":"2020-10-26T20:52:44","slug":"262-roi%ec%97%90%ec%84%9c-%ec%a0%9c%ea%b1%b0-webex-contact-center-tei%ec%9d%98-%ec%84%a4%eb%aa%85","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/262-roi%ec%97%90%ec%84%9c-%ec%a0%9c%ea%b1%b0-webex-contact-center-tei%ec%9d%98-%ec%84%a4%eb%aa%85\/","title":{"rendered":"262% ROI\uc5d0\uc11c \uc81c\uac70: Webex Contact Center TEI\uc758 \uc124\uba85"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\uae30\uc220\uc758 \uac00\uce58\ub97c \uc774\ud574\ud558\ub294 \uc120\ub450\uc801\uc778 \uc811\uadfc<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc218\ub144 \ub3d9\uc548 Contact Center \ud22c\uc790\ub97c \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\uc758 \uba85\ubd84\uc744 \ubb3b\ub294 \uc9c8\ubb38\uc774 \uc790\uc8fc \uc788\uc2b5\ub2c8\ub2e4. \uc804\uccb4 Contact Center \ubc30\uce58 \ub610\ub294 \uac1c\ubcc4 \uae30\uc220 \uad6c\uc131 \uc694\uc18c \uc5ec\ubd80\uc640 \uc5ec\ubd80\uc5d0 \ub530\ub77c \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840 \uac1c\ubc1c\uc774 \ud544\uc694\ud558\uace0 \uacfc\uc81c\uc77c \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\uc758 \uba85\ubd84\uc744 \uc774\ud574\ud558\uae30 \uc5b4\ub824\uc6b0\ub098\uc11c Forrester Research\uac00 \ucd1d \uacbd\uc81c\uc801 \uc601\ud5a5(TEI) \ubaa8\ub378\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uae30\uc220 \uc804\ubc18\uc5d0 \uac78\uccd0 \uad11\ubc94\uc704\ud55c \uacbd\ud5d8\uc744 \ud65c\uc6a9\ud55c TEI \ubaa8\ub378\uc740 \uae30\uc220\uc758 \uac00\uce58\ub97c \uc774\ud574\ud558\ub294 \uc120\ub450\uc801\uc778 \uc811\uadfc\uc73c\ub85c, \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4. TEI\uc758 \ub610 \ub2e4\ub978 \ub9e4\ub825\uc801 \uc0ac\ub840\ub294 \ubd80\uac00\uc801\uc778 \ub9c8\ucf00\ud305\uc774 \uc544\ub2cc \uc0ac\uc2e4, \ub370\uc774\ud130, \uc2e4\uc81c \uace0\uac1d \uc870\uc0ac\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \uac83\uc785\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>TEI(Total Economic Impact) \uc5f0\uad6c<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco\ub294 \ucd5c\uadfc Forrester <a href=\"https:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">\uc640 \ud30c\ud2b8\ub108\ub97c \ud1b5\ud574 \ucc28\uc138\ub300 \uc5d0\ub108\uc9c0 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub97c \uc704\ud55c Webex Contact Center<\/a> \ubc30\uce58\uc5d0 \ub300\ud55c TEI \uc5f0\uad6c\ub97c \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \ub294 \uc800\ud76c \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \uc634\ub2c8\uccb4\uc778 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc73c\ub85c, \uc804\uc138\uacc4\uc801\uc73c\ub85c \uc0ac\uc6a9 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ub2f9\uc0ac\uc758 \uc0ac\ub840 \uace0\uac1d\uc740 500\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \ubc30\uce58 \ubc0f \uc0dd\uc0b0\ub418\ub294 \ucc28\uc138\ub300 \uc5d0\ub108\uc9c0 \ube44\uc988\ub2c8\uc2a4\ub97c \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\uc785\ub2c8\ub2e4. \uc774 \uc5f0\uad6c\ub97c \ud1b5\ud574 200\uc5ec TEI \uc5f0\uad6c\ub97c \ub4e4\uc740 \uacbd\ud5d8\uc744 \ud558\uac8c \ub41c \uac83\uc774 \uc544\ub2c8\ub77c Forrester\uc758 Bob Cormier \uc758 \uacbd\ud5d8\ub3c4 \ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\ub208\uc744  \uc5ec\ub294 \uacb0\ub860<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/forrester-tei-study-infographic.pdf?ccid=cc001193&#038;oid=wprco022929\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-343265 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png\" sizes=\"auto, (max-width: 426px) 100vw, 426px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report-232x300.png 232w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/10\/Total-Economic-Impact-Report.png 426w\" alt=\"ROI \ubc0f PAYBACK\uc758 \uc774\uc810 \uc694\uc57d pdf\" width=\"426\" height=\"552\" \/><br \/>\n<\/a>TEI\uc5d0\uc11c \ucee4\ubc84\ud574\uc57c \ud558\ub294 \uccab \ubc88\uc9f8 \ud56d\ubaa9\uc740 \uace0\uac1d\uc774 Webex Contact Center\ub85c \uc774\ub3d9\ud558\uac8c \ud558\ub294 \ub3d9\uae30\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ub2e4\uc591\ud55c \uae30\uc5c5 \ud611\uc5c5 \ubc0f \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 &#8220;\ucd5c\uc0c1&#8221; \uc811\uadfc \ubc29\uc2dd\uc744 \uc2dc\ub3c4\ud574 \ub098\ud0c0\ub0ac\uace0, \ub05d\uc5d0 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc5bb\uc5c8\ub2e4. \uacfc\ub3c4\ud55c \uc778\uac74\ube44, \uc0c1\ud638 \uc6b4\uc601\uc131\uc758 \ubd80\uc871 \ubc0f \uae30\ud0c0 \uc694\uc18c\ub85c \uc778\ud558\uc5ec \ud611\uc5c5 \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uae30\ub2a5\uc744 \ud3ec\ud568\ud558\uc5ec Cisco\ub97c \ubd10\uc57c \ud558\ub294 \uac83\uc774\uc5c8\ub2e4.<\/p>\n<p>TEI \uacb0\ub860\uc740 \ub208\uae38\uc744 \ub04c \uc218 \uc788\uc5c8\ub2e4. \uace0\uac1d\uc740 262%\uc758 ROI\uc640 13\uac1c\uc6d4\uc758 \ud22c\uc790 \uc218\uc775\uc744 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \ud504\ub85c\uc81d\ud2b8\uc758 NPV\ub294 \uac00\uce58 \ucc3d\ucd9c\uc758 4\uac00\uc9c0 \ubc94\uc8fc\uc5d0 \uac78\uccd0 6.8\ubc31\ub9cc \ub2ec\ub7ec\uc5d0 \ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li><u>\uba3c\uc800 Webex Contact Center\ub97c \ubc30\ud3ec\ud558\uc5ec 210<\/u> \ub9cc \ub2ec\ub7ec\uc758 \uc808\uac10\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uc5ec\ub7ec \uc0ac\uc774\ud2b8\uc5d0\uc11c 8\uac1c\uc758 \ub808\uac70\uc2dc \ub0b4-\ud504\ub808\ubbf8\uc2a4 \uc2dc\uc2a4\ud15c\uc744 \uc9c0\uc6d0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc77c \uae00\ub85c\ubc8c \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ub9cc\ub4e4 \ubfd0 \uc544\ub2c8\ub77c, 17FTES\uc758 IT \uc9c0\uc6d0 \ub2f4\ub2f9\uc790 \uc218\uac00 \uac10\uc18c\ud558\ub294 \ub370 \uc774\ub85c \uc774\uc5b4\uc84c\ub2e4.<\/li>\n<li>\ub450 \ubc88\uc9f8 <u>\ub294 \uc544\uc6c3\uc18c\uc2f1 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \uc758\uc874\uc744 \uc81c\uac70\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8 \uc778\uac74\ube44 1.90<\/u> \ub9cc \ub2ec\ub7ec\uc758 \uc808\uac10\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ucf5c\ub86c\ube44\uc544, \ud544\ub9ac\ud540, \uc778\ub3c4\uc5d0 \uc788\ub294 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uc544\uc6c3\uc18c\uc2f1(BPO) \uc5f0\ub77d\ucc98 \uc13c\ud130\uc640 \uad00\ub828\ub41c \uacc4\uc57d\uc774 \ucd95\uc18c\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc138 \ubc88\uc9f8\ub85c, <u>\uace0\uac1d \uc11c\ube44\uc2a4 \uc9c0\uc6d0 \ubc0f \ud488\uc9c8 \uad00\ub9ac \uc9c1\uc6d0\uc744 \uac04\uc18c\ud654\ud558\uae30 \uc704\ud574 2.4M <\/u>\ub2ec\ub7ec\uc758 \ube44\uc6a9 \uc808\uac10\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc774 \uace0\uac1d\uc740 8\uac1c\uc758 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc720\uc0ac\ud55c \ud65c\ub3d9\uc744 \uc704\ud574 \uc774\uc804\uc5d0 \uc694\uad6c\ud588\ub358 100FTEs\ub97c 44FTEs\uae4c\uc9c0 \uc904\uc77c \uc218 \uc788\uac8c \ud558\uc5ec \uace0\uac1d \uc9c0\uc6d0 \uc9c1\uc6d0\uc744 \ub2e4\uc2dc \ubc30\uce58\ud560 \uc218 \uc788\uac8c\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<li>4\ubc88\uc9f8\uc640 \ub9c8\uc9c0\ub9c9\uc73c\ub85c, <u>\uc774\uc804\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ubc0f \ud1b5\uc2e0 \ud50c\ub7ab\ud3fc\uc744 \ub300\uccb4\ud560 \ub54c 406,461 <\/u>\ub2ec\ub7ec\uc758 \ube44\uc6a9\uc744 \uc808\uac10\ud588\uc2b5\ub2c8\ub2e4. \uc5b8\uae09\ud55c Cisco Webex \ud611\uc5c5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub294 \uc5ec\ub7ec \ubca4\ub354\ub85c\ubd80\ud130 8\uac1c\uc758 \ub808\uac70\uc2dc \ub0b4 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc744 \ub300\uccb4\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>Webex Contact Center \u2013 \ucd5c\uace0 \uae30\uc220 \ud22c\uc790 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uc774 \ud68c\uc0ac\uc758 IT \uc774\uc0ac\ub294 &#8220;Cisco Webex Contact Center\ub294 \uc6b0\ub9ac\uac00 \ub9cc\ub4e0 \ucd5c\uace0\uc758 \uae30\uc220 \ud22c\uc790 \uacb0\uc815 \uc911 \ud558\ub098\uc600\ub2e4.&#8221;\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>\uadf8\ub85c \uc778\ubc14\uc6b4\ub4dc\uc758 \uacf5\uc2e0\uc740 \ub9e4\uc77c\uc758 \uc791\uc5c5\uc5d0\uc11c \uc99d\uba85\uc774 \ub429\ub2c8\ub2e4. TEI \ubd84\uc11d \uacfc\uc815 \uc911\uc5d0 \uace0\uac1d\uc740 \uc774 \ub9d0\uc744 \ub4e4\uc744 \uc218 \uc788\ub294 \ub9d0\uc785\ub2c8\ub2e4. &#8220;\uc6b0\ub9ac\ub294 \ub9c8\uc9c0\ub9c9\uc73c\ub85c \ud1b5\ud569\ub41c \ud68c\uc0ac\ub85c \ud544\ub4dc\uc5d0 \ub9ce\uc740 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \ub9ce\uc740 \uce6d\ucc2c\uc744 \ud574 \uc8fc\uc5c8\ub2e4. Cisco\ub294 \uc800\ud76c\uac00 \uc791\uc5c5\ud558\ub294 \ubc29\ubc95\uc744 \ubcc0\uacbd\ud569\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc84c\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud588\ub2e4.<\/p>\n<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\uc640 \ud611\uc5c5\uc758 \ud544\uc694\ub97c \uac00\uc7a5 \uc798 \ub2a5\uac00\ud558\ub294 \ubc29\ubc95\uc744 \uc2dc\ub3c4\ud574 \ubcf4\uc2dc\uaca0\uc2b5\ub2c8\uae4c? \uc774 \uc0ac\ub840\ub97c \ud1b5\ud574 Webex Contact Center\uac00 \uc5b4\ub5a4 \uc791\uc5c5\uc744 \ud560 \uc218 \uc788\ub294\uac00\uc5d0 \ub300\ud574 \uc0b4\ud3b4 \ubcf4\uc544\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote>\n<h3><a href=\"https:\/\/engage2demand.cisco.com\/LP=23054?ccid=cc001193&#038;oid=wprco022929\">Contact Center TEI \uc758 \ubb34\ub8cc \uc0ac\ubcf8\uc744 Cisco Webex \ud074\ub9ad\ud558\uc2ed\uc2dc\uc624.<\/a><\/h3>\n<\/blockquote>\n<p>TEI \uc8fc\uc81c\uc640 \uac19\uc774 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \ub354\uc6b1 \ud6a8\uc728\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \ubc1c\uc804\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ubc1c\uacac\ud558\uace0 \ub9cc\ub098\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc138\uc694!<\/strong><br \/>\n<\/span><\/h2>\n<p>11\uc6d4 5<sup><\/sup> \uc77c \ubaa9\uc694\uc77c, \uc624\uc804 11:00 CT\uc5d0 \ub2ec\ub825\uc744 \ud45c\uc2dc\ud558\uace0 Forrester \ubc0f \uc0ac\uc6a9\uc790\ub85c\ubd80\ud130 Bob Cormier\uc5d0 \ucc38\uc5ec\ud558\uc5ec \uc774 TEI \ubcf4\uace0\uc11c\ub97c \ud655\uc778\ud558\uac8c \ub429\ub2c8\ub2e4. \uc774 \uc5f0\uad6c\uc758 \ubaa8\ub4e0 \uc8fc\uc694 \uacb0\uacfc\ub97c \ub17c\uc758\ud558\uace0, Webex Contact Center\uac00 \uc8fc\uc694 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\uc5d0\uc11c \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294\uc9c0 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<blockquote>\n<h3><a href=\"https:\/\/www.linkedin.com\/events\/6726571220814307328\/\">\uc774 \uc6e8\ube44\ub098\uc5d0 \ub4f1\ub85d\ud558\uace0 \uc7a5\uc18c\ub97c \uc548\uc804\ud558\uac8c \uc720\uc9c0\ud558\ub824\uba74 \ud074\ub9ad\ud558\uc2ed\uc2dc\uc624.<\/a><\/h3>\n<\/blockquote>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/is-the-contact-center-getting-smarter\">Contact Center\ub97c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud558\uac8c \uc0ac\uc6a9\ud558\uac8c \ud569\ub2c8\uae4c?<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/monthly-update-boost-your-net-promoter-scores-and-workplace-collaboration-with-cisco-contact-center-solutions\">\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: Cisco Contact Center<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">\uc194\ub8e8\uc158\uc73c\ub85c \ub137 \ud504\ub85c\ube44\uc800 \uc2a4\ucf54\uc5b4 \ubc0f \uc791\uc5c5 \ud611\uc5c5 \ud5a5\uc0c1Cisco\ub294 Ar\uc21c\uc11c\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.\uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020<\/a>  <a href=\"https:\/\/www.wwt.com\/article\/actionable-insights-for-contact-center-staff-and-leadership\">Contact Center \uc9c1\uc6d0 \ubc0f \ub9ac\ub354\uc2ed\uc744 \uc704\ud574 \uc791\uc5c5\uc744 \uc9c4\ud589\ud560 \uc218 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Forrester Consulting\uc740 TEI(Total Economic Impact&#x2122;) \uc5f0\uad6c\ub97c \uc2e4\uc2dc\ud558\uc5ec Cisco Webex Contact Center\uac00 \ud65c\uc131\ud654\ud55c \ube44\uc6a9 \uc808\uac10\uacfc \uc0ac\uc5c5 \uc774\uc810\uc744 \ud310\ub2e8\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8174,8825],"class_list":["post-386706","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-8174","tag-8825"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>262% ROI\uc5d0\uc11c \uc81c\uac70: Webex Contact Center TEI\uc758 \uc124\uba85 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/riding-along-on-262-roi-forrester-webex-contact-center-tei\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"262% ROI\uc5d0\uc11c \uc81c\uac70: Webex Contact Center TEI\uc758 \uc124\uba85 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Forrester Consulting\uc740 TEI(Total Economic Impact&#x2122;) \uc5f0\uad6c\ub97c \uc2e4\uc2dc\ud558\uc5ec Cisco Webex Contact Center\uac00 \ud65c\uc131\ud654\ud55c \ube44\uc6a9 \uc808\uac10\uacfc \uc0ac\uc5c5 \uc774\uc810\uc744 \ud310\ub2e8\ud588\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/riding-along-on-262-roi-forrester-webex-contact-center-tei\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-26T20:52:44+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script 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