{"id":386788,"date":"2020-09-17T12:10:02","date_gmt":"2020-09-17T19:10:02","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%eb%84%b7-%ed%94%84%eb%a1%9c%eb%aa%a8%ec%85%98-%ec%8a%a4%ec%bd%94%ec%96%b4\/"},"modified":"2020-09-17T12:10:02","modified_gmt":"2020-09-17T19:10:02","slug":"%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%eb%84%b7-%ed%94%84%eb%a1%9c%eb%aa%a8%ec%85%98-%ec%8a%a4%ec%bd%94%ec%96%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c-%eb%84%b7-%ed%94%84%eb%a1%9c%eb%aa%a8%ec%85%98-%ec%8a%a4%ec%bd%94%ec%96%b4\/","title":{"rendered":"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: Cisco Contact Center \uc194\ub8e8\uc158\uc73c\ub85c \ub137 \ud504\ub85c\ubaa8\uc158 \uc2a4\ucf54\uc5b4 \ubc0f Workplace \ud611\uc5c5\uc744 \uac15\ud654"},"content":{"rendered":"<p><span><br \/>\n  <strong><\/strong> <\/span> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\"><\/a>  \ucd5c\uc0c1\uae09 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc0c1\uc73c\ub85c \uc720\uc9c0\ud558\ub2e4 \uc791\uace0 \ud070 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc704\ud55c \uc11c\ube44\uc2a4(CCaaS)\uc778 Webex Contact Center\uc640 \uba87 \uac00\uc9c0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uacf5\uc720\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ubc88 \ub2ec\uc5d0\ub294 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 AI\/ML \uc81c\uacf5 \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc778 Webex Experience Management<\/a>\uc5d0 \ud5a5\uc0c1\uc810\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc5d0\uc11c \uc870\uc9c1\uc758 \ubaa8\ub4e0 \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \ub54c\ubb38\uc5d0 \ud5a5\uc0c1\uc810\uc744 \uc801\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \ub192\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uccad\uc815\uc744 \ub0ae\ucd9c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucd5c\uadfc \uc628\ub77c\uc778\uc5d0\uc11c \uc77c\uc5b4\ub098\uace0 \uc788\ub294 \uc18c\ube44\uc790\uc640 \uc5c5\ubb34\uc801 \uc0c1\ud638\uc791\uc6a9\uc758 \ub300\ubd80\ubd84\uc744 \ud1b5\ud574, \uace0\uac1d \uacbd\ud5d8\uc740 \uc0c8\ub85c\uc6b4 \uc758\ubbf8\ub97c \ub354\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubbf8\uad6d\uc758 \ub9e4\ub2c8\uc9c0\uba3c\ud2b8 \ucee8\uc124\ud305 \ud68c\uc0ac McKinsey\ub294 &#8220;A \uae30\uc5c5\uc758 \uacbd\uc7c1 \uc6b0\uc704\ub294 \uace0\uac1d\uc758 \ub208\uae38\uc744 \ud1b5\ud574 \uc138\uacc4\ub97c \ubcf4\uace0 \uc788\ub2e4.&#8221;\ub77c\uace0 \uacb0\ub860 \uc9c0\uc5c8\ub2e4. \uace0\uac1d\uc758 \uccad\ucde8\ub294 \ub9e4\uc6b0 \uc911\uc694\ud558\uc9c0\ub9cc, \uace0\uac1d\uc774 \ub9d0\ud55c \uc791\uc5c5\uc744 \ub354\uc6b1 \uc911\uc694\ud55c \uc791\uc5c5\uc744 \uc2e4\ud589\ud558\uc2ed\uc2dc\uc624. \uc774\ubc88 \ub2ec\uc758 \uac1c\uc120\uc810\uc740 \uace0\uac1d\uc774 \uc774\ub7ec\ud55c \ubaa9\ud45c\ub97c \uc131\ucde8\ud558\ub294 \ub370 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong><\/strong> <\/span>   <span><strong>  \uc0c8\ub85c\uc6b4Webex<\/strong> <\/span>  \ud658\uacbd \uad00\ub9ac \ud1b5\ud569\ub41c \uc0c8\ub85c\uc6b4 Webex Teams\uace0\uac1d\uc774 \uc124\ubb38\uc870\uc0ac \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc744 \ub54c \uc2e4\uc2dc\uac04 \uc54c\ub9bc\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc218\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc2e0\uc18d\ud55c \ud6c4\uc18d\uc870\uce58 \ubc0f &#8220;\ub8e8\ud504 \ub2eb\uae30&#8221;\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc29\ubc95? Webex \ud658\uacbd \uad00\ub9ac\ub97c Webex \ud658\uacbd \uad00\ub9ac\uc640 Webex Teams. \uc774\uba54\uc77c, SMS \ub4f1\uc758 \ucd94\uac00 \uc815\ubcf4\ub85c \uc774\ubbf8 \uacbd\uace0 \uc54c\ub9bc\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc73c\uba70, \uc0c8\ub85c\uc6b4 Webex Teams \ud1b5\ud569\uc744 \uc0ac\uc6a9\ud558\uba74 \uc88b\uc9c0 \uc54a\uc740 \uace0\uac1d \ub9ac\ubdf0 \ub4f1 \ub258\ub9cc\uc5d0 \uc790\ub3d9\uc73c\ub85c Teams \uba54\uc2dc\uc9c0\ub97c \uc218\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c Webex Teams \ud1b5\ud569\uc744 \uc0ac\uc6a9\ud558\uc5ec \uae0d\uc815\uc801\uc778 \ub9ac\ubdf0 \ub610\ub294 \uc81c\ud488\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc744 \uc54c\uace0\uc790 \ud558\ub294 \ub4f1 \uc911\uc694\ud55c \uc758\uacac \ub4f1 \ud2b9\uc815 \uc774\uc720\uc5d0 \ub300\ud574 \uacbd\uace0\ub97c \ubcf4\ub0b4\uc57c \ud558\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc54c\ub9b4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uac04 \ud611\uc5c5\uc744 \ud5a5\uc0c1\ud558\uace0 \uac1c\uc778 \ubc0f \ud300\uc774 \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc218\uc775\uc744 \uc99d\ub300\ud558\uace0 CSAT \ubc0f NPS\uc640 \uac19\uc740 KP\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><iframe loading=\"lazy\" title=\"Improving customer experience with Webex Experience Management and Webex Teams\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Mg3wuRK3OXo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span><br \/>\n  <strong>\uc804\uccb4 \uc634\ub2c8 \ucc44\ub110 Webex<\/strong> <\/span>  \ud658\uacbd \uad00\ub9ac\uace0\uac1d\uc774 \ud68c\uc0ac\uc640 \uad50\ub958\ud55c \ud6c4\uc5d0 \uace0\uac1d\uc758 \ud658\uacbd\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uc124\ubb38\uc870\uc0ac\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub294 \ucd94\uac00 \ucc44\ub110 \uc635\uc158\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud604\uc7ac IVR\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc744 \uc870\uc0ac\ud558\uace0 \uc74c\uc131 \uc804\ud654 \uc774\ud6c4 SMS \ubc0f \uc774\uba54\uc77c\uc5d0\uc11c \ubb34\uc778 \ubc1c\uc1a1 \ubc29\uc2dd\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa9\ud45c \uccad\uc911, \ube44\uc988\ub2c8\uc2a4 \ubc0f \uac70\ub798 \ub258\uc5b4\uc2a4\uc5d0 \uae30\ubc18\ud558\uc5ec \ud1b5\ud654 \ud6c4 \uc124\ubb38\uc870\uc0ac\ub97c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uc2e0 \ub9b4\ub9ac\uc988\uc5d0\uc11c \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc\uc5d0 \ub300\ud574 \ub2e4\ub978 \ucc44\ub110\uc744 \ucd94\uac00\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc74c\uc131\ubfd0\ub9cc \uc544\ub2c8\ub77c \ucc44\ud305 \ub610\ub294 \uc774\uba54\uc77c \uc0c1\ud638 \uc791\uc6a9 \ud6c4\uc5d0 drip \ud30c\uacac\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc6f9 \ucc44\ud305 \ubc0f \uc774\uba54\uc77c \uc11c\uba85\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc744 \uc870\uc0ac\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \ucc44\ub110 \uc635\uc158\uc744 \ucd94\uac00\ud558\uba74 \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\ub960 \ubc0f \ubb38\ub9e5\uc0c1 \ud53c\ub4dc\ubc31\uc744 \ucd5c\ub300\ud654\ud558\uace0, \uc88b\uc544\ud558\uac70\ub098 \uc2eb\uc5b4\ud558\ub294 \ub4f1 \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \ud559\uc2b5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n<p>Contact Center \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0 Webex \ud658\uacbd \uad00\ub9ac\uac00 \ud1b5\ud569\ub41c \uacbd\uc6b0, \ub354 \ub9ce\uc740 \ucc44\ub110\uc744 \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc5d0\uc774\uc804\ud2b8\ub294 \ucc44\ud305 \ubc0f \uc774\uba54\uc77c \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uace0\uac1d \uc815\uc11c \ubc0f \uc9c0\ub09c \uc5ec\uc815 \ud658\uacbd\uc744 \uc778\uc9c0\ud558\uace0, \uace0\uac1d\uacfc \uc74c\uc131 \uc0c1\ud638 \uc791\uc6a9\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 Contact Center\ub294 \uace0\uac1d\uc774 \uc5b4\ub5bb\uac8c \ub9cc\uc871\ud558\ub294\uc9c0 \uc774\ud574\ud558\uace0, \uace0\uac1d\uacfc\uc758 \uc0c1\ud638 \uc791\uc6a9\uc744 \ub354\uc6b1 \uac1c\ubcc4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uc0c8\ub85c\uc6b4 Webex \ud658\uacbd \uad00\ub9ac \uae30\ub2a5\uc740 \ud604\uc7ac Cisco Webex Contact Center Enterprise \ubc0f Unified Contact Center Enterprise\ub97c \uc0ac\uc6a9\ud558\ub294 \uace0\uac1d\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><div id=\"attachment_338562\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-338562\" class=\"wp-image-338562 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-300x169.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-768x432.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/09\/Customer_Experience_Journey-1024x576.png 1024w\" alt=\"\uc804\uccb4 \uc634\ub2c8 \ucc44\ub110 Webex XM\" width=\"640\" height=\"360\" \/><p id=\"caption-attachment-338562\" class=\"wp-caption-text\">\uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \uace0\uac1d \ud658\uacbd \uc5ec\uc815<\/p><\/div>  <span>   <strong>Webex Contact<\/strong><\/span>    <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\"> Center<\/a> \uc758 \uc2a4\ud14c\ub808\uc624 \ub179\ud654\ub294 \uc774\uc81c \uc5d0\uc774\uc804\ud2b8-\uace0\uac1d \ub300\ud654\uc5d0 \ub300\ud55c \uc2a4\ud14c\ub808\uc624 \ub179\ud654\ub97c \uc9c0\uc6d0\ud558\uba70, \ubc1c\uc5b8\ud558\uace0 \uc788\ub294 \uc774\ub97c \uba85\ubc31\ud788 \uad6c\ubd84\ud558\uace0, \uace0\uac1d \uc815\uc11c \ud0d0\uc9c0 \ubc0f \uc5d0\uc774\uc804\ud2b8 \ucf54\uce6d\uc5d0 \uc815\uad50\ud55c \uc74c\uc131 \ubd84\uc11d\uc744 \uc801\uc6a9\ud558\uc5ec \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4. \u00a0\uc774 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc740 Contact Center\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub294 \ud1b5\ud654 \ub179\ud654 \ubc0f \uc791\uc5c5 \uc778\ub825 \ucd5c\uc801\ud654 \uc194\ub8e8\uc158\uc73c\ub85c \ud65c\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>\uce90\ub098\ub2e4\uc6a9 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130 \uc13c\ud130 \uc548\uc804\ud55c<\/strong> <\/span>  \uad6d\uac00 \ub0b4 \ub370\uc774\ud130 \uc0c1\uc8fc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uce90\ub098\ub2e4\uc5d0\uc11c Webex Contact Center<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/collaboration\/index.html\">  <\/a>\ubc0f Webex Calling \uc635\uc158\uc744 \ud655\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \uce90\ub098\ub2e4 \uace0\uac1d\uc5d0 \ub300\ud574 \uc774\ub294 \uad6c\uc131 \ub370\uc774\ud130, \ud1b5\ud654 \ub370\uc774\ud130 \uae30\ub85d, \ud1b5\ud654 \ub179\ud654 \ubc0f \ubcf4\uace0 \ub370\uc774\ud130\uac00 \ubaa8\ub450 \ud574\ub2f9 \uc9c0\uc5ed \ub0b4\uc5d0\uc11c \uc548\uc804\ud558\uac8c \uc800\uc7a5\ub418\uace0 \uc720\uc9c0\ub420 \uc218\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. \uc774\ub294 \uc5c4\uaca9\ud55c \uce90\ub098\ub2e4 \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \uaddc\uc815\uc5d0 \ub300\ud574 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>\uc0c8\ub85c\uc6b4 \uc18c\uc2dd<\/strong><br \/>\n<\/span><\/p>\n<p>\ub2e4\uc74c \ub2ec\uc758 \ube14\ub85c\uadf8\uc5d0\uc11c Contact Center \uc900\uc218, \ud0c4\ub825\uc131 \ubc0f \uad00\ub9ac \uae30\ub2a5\uc744 \ud5a5\uc0c1\ud558\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uac15\uc870\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p>Webex \ud658\uacbd \uad00\ub9ac\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 ebook\uc744 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\/?ccid=cc001193&#038;oid=ebkco020248\">\uc77d\uc5b4 \ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4<\/a>. Cisco \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud55c https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020<\/strong>  https:\/\/blogs.cisco.com\/collaboration\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center https:\/\/blogs.cisco.com\/collaboration\/better-than-being-there-with-webex-and-enabling-teachers-to-inspire-students-with-hybrid-learning<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc774\ubc88 \ub2ec\uc5d0\ub294 \uae30\uc5c5\uc774 \ubaa8\ub4e0 \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub3c4\ub85d Webex \ud658\uacbd \uad00\ub9ac\uc5d0 \uac15\ud654\ub41c \ud5a5\uc0c1\uc810\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \ubcf4\ub2e4 \ub0ae\uc740 \uccad\uc815\uc744 \uacbd\ud5d8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5501,"featured_media":386789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278],"class_list":["post-386788","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: Cisco Contact Center \uc194\ub8e8\uc158\uc73c\ub85c \ub137 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