{"id":386799,"date":"2020-09-03T10:00:04","date_gmt":"2020-09-03T17:00:04","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%eb%b2%84%ed%94%8c%eb%a1%9c-48%ec%8b%9c%ea%b0%84-%eb%8f%99%ec%95%88-%ec%a4%91%ec%9a%94%ed%95%9c-%eb%8f%84%ec%8b%9c-311-call-center-%ed%99%88-%ec%9d%b4%eb%8f%99\/"},"modified":"2022-12-14T12:56:23","modified_gmt":"2022-12-14T20:56:23","slug":"%eb%b2%84%ed%94%8c%eb%a1%9c-48%ec%8b%9c%ea%b0%84-%eb%8f%99%ec%95%88-%ec%a4%91%ec%9a%94%ed%95%9c-%eb%8f%84%ec%8b%9c-311-call-center-%ed%99%88-%ec%9d%b4%eb%8f%99","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ed%98%91%ec%97%85\/%eb%b2%84%ed%94%8c%eb%a1%9c-48%ec%8b%9c%ea%b0%84-%eb%8f%99%ec%95%88-%ec%a4%91%ec%9a%94%ed%95%9c-%eb%8f%84%ec%8b%9c-311-call-center-%ed%99%88-%ec%9d%b4%eb%8f%99\/","title":{"rendered":"\ubc84\ud50c\ub85c, 48\uc2dc\uac04 \ub3d9\uc548 \uc911\uc694\ud55c \ub3c4\uc2dc 311 Call Center \ud648 \uc774\ub3d9"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><i>\uace0\uac1d <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-story-blog-series\">\uc2a4\ud1a0\ub9ac \ube14\ub85c\uadf8<\/a> \uc2dc\ub9ac\uc988\ub294 Cisco\uc758 \ud611\uc5c5 \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. Cisco\uac00 \uc5b4\ub5bb\uac8c \uace0\uac1d\uc774 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\ub294 \ubbf8\ud305\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc18c\uc11c.<\/i><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>\ud1b5\uc2e0 \ub77c\uc778\uc744 \uc5f4\uc5b4 \ub450\uae30<\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ubc84\ud314\ub85c\ub294 \ub274\uc695 \uc8fc\uc5d0\uc11c \ub450 \ubc88\uc9f8\ub85c \ud070 \ub3c4\uc2dc\ub85c, 250,000\uba85 \uc774\uc0c1\uc758 \uc0ac\ub78c\ub4e4\uc774 \uac70\uc8fc\ud558\ub294 \ub3c4\uc2dc\uc785\ub2c8\ub2e4. [\uc2dc\uad6d]\uc740 \uc2dc\uccad\uacfc \uc8fc\ubbfc \uac04\uc758 \ub9c1\ud06c \uc5ed\ud560\uc744 \ud558\uac8c \ud558\uc5ec \ub3c4\uc2dc\uac00 \uc6d0\ud65c\ud558\uac8c \uc6b4\uc601\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub0ad\ube44 \uc218\uc9d1, \uc5b4\ub450\uc6b4 \uac00\ub85c\ub4f1 \ub610\ub294 \uae38\uc774 \ucc28\ub2e8\ub41c \ud0c0\ub77d\ud55c \ud2b8\ub9ac\uc640 \uac19\uc740 \ubb38\uc81c\uac00 \uc788\ub294 \uacbd\uc6b0, \uc9c0\uc6b0\uae30 \uc11c\ube44\uc2a4\ub294 \uc804\ud654\ud560 \uadf8\ub8f9\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uc2dc\ub294 \uc628\ub77c\uc778 \ud3ec\ud138 \ubc0f \uc571\uc744 \uc2e4\ud589\ud558\uc5ec \uc694\uccad\uc744 \uae30\ub85d\ud558\uc9c0\ub9cc, \uae30\ubcf8 \ud1b5\uc2e0 \ub77c\uc6b0\ud2b8\ub294 311 \ud1b5\ud654 &amp; \ud574\uc0c1\ub3c4 \uc13c\ud130\uc785\ub2c8\ub2e4. \ud1b5\ud654 \uc13c\ud130\ub294 Buffalo \uc0c1\uc8fc\ub85c\ubd80\ud130 \ub9e4\uc77c \ucd5c\ub300 600 \ud1b5\ud654\uae4c\uc9c0 \uc18c\uc694\ub429\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \ubb38\uc81c\uc5d0 \ub300\ud574 \uc2e4\uc81c \uc0ac\ub78c\ub4e4\uc774 \uc2e4\uc81c\uc5d0\uac8c \ub9d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. &#8220;311\uc740 \uc2dc\uc758 \uc0dd\uba85\uc120\uc785\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. &#8220;\uc2dc\uccad\uc5d0 \ub3c4\ub2ec\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc774 \ud56d\uc0c1\ud558\ub2e4\ub294 \uc0dd\uac01\uc744 \ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8 \ud6c4 \uc804\uc704 \ub9c8\uc774\ud06c\uac00 \ub3c4\ucc29\ud588\uc2b5\ub2c8\ub2e4. \ub274\uc695 \uc2dc\uc5d0\uc11c \ubc14\uc774\ub7ec\uc2a4\ub97c \ud3ec\ud568\ud558\uae30 \uc704\ud574 \uc791\uc5c5\ud560 \ub54c \ubc84\ud314\ub85c \uc2dc \uc9c1\uc6d0\uc740 \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud560 \uac83\uc744 \uc9c0\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc0ac\ubb34\uc2e4\uc774 \ub2eb\ud788\uac8c \ub410\uc2b5\ub2c8\ub2e4. 311 \ud1b5\ud654 &amp;\ud574\uc0c1\ub3c4 \uc13c\ud130\ub97c \uc6b4\uc601\ud558\ub294 \uac83\uc740 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. Mestre\ub294 &#8220;Mayor Byron Brown\ub294 \uc2dc\ud2f0\uc758 \ucf5c \uc13c\ud130\uac00 \uc6d0\uaca9\uc73c\ub85c \ube60\ub974\uac8c \uc804\ud658\ub418\ub294 \ubc29\ubc95\uc744 \uc8fc\ub3c4\ud588\ub2e4.&#8221;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;\ub3c4\uc2dc\uc5d0\uc11c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \uc5f4\uc5b4 \ub450\ub294 \uac83\uc774 \ud544\uc218\uc801\uc774\uc5c8\ub2e4.&#8221; \uace0 Buffalo Mayor Byron Brown\ub294 \ub9d0\ud588\ub2e4. &#8220;\uc2dc\ub294 \uac00\uc7a5 \ud544\uc694\ud560 \ub54c \uc911\uc694\ud55c \uc815\ubcf4\ub97c \uc804\uc81c\ub85c \uc8fc\ubbfc\ub4e4\uacfc\uc758 \uc751\ub2f5\uc774 \ud544\uc694\ud588\ub2e4.&#8221;\ub77c\uace0 \uc124\uba85\ud588\ub2e4.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\uc9d1\uc5d0\uc11c \uba38\ubb34\ub294 \uc548\ub0b4\ub294 \uae08\uc694\uc77c \uc624\ud6c4\uc5d0 \uc81c\uacf5\ub41c \uac83\uc785\ub2c8\ub2e4. Mestre\ub294 &#8220;\uc9c8\ubb38\uacfc \uc9c8\ubb38\uc774 \uc788\ub294 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \ub9ce\uc558\uc9c0\ub9cc, &#8220;\ub77c\uc778 \ub2eb\uae30 \uc635\uc158\uc774 \uc544\ub2c8\uc5c8\ub2e4. \uc6d4\uc694\uc77c \uc544\uce68\uc5d0 \ud3c9\uc0c1\uc2dc\ucc98\ub7fc 311\uc744 \uc5f4\uc5b4 \ub450\uba74 \ub429\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc704\ud55c \ucf5c \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uac00 \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud558\uace0, \uad00\ub828 \uc8fc\ubbfc\uc73c\ub85c\ubd80\ud130\uc758 \uc804\ud654\ub97c \ub4e4\uc740 \ud6c4 \ub3c4\uc2dc \uc815\ubcf4 \ubc0f \ucd5c\uc2e0 \uc548\ub0b4\uc5d0 \uc548\uc804\ud558\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. \uc8fc\ub9d0\uc5d0 \uc774 \uc124\uc815\uc774 \ud544\uc694\ud558\uac8c \ub0ac\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uadf8\ub4e4\uc740 \ud1b5\ud654 \uc13c\ud130\uac00 \uc6d0\uaca9\uc73c\ub85c \uc791\ub3d9\ud560 \uc218 \uc788\ub294 \uc778\ud504\ub77c\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>\uc88b\uc740 \uc774\uc6c3\uc758 \ub3c4\uc2dc <\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Buffalo\ub294 &#8220;\uc88b\uc740 \uc774\uc6c3\uc758 \ub3c4\uc2dc&#8221;\ub77c\uace0\ub9cc\uc758 \ub9cc\ud2b8\ub77c\ub97c \uc790\ub791\uc2a4\ub7fd\uac8c \uacf5\uc720\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \uc88b\uc740 \uc774\uc6c3\uc774 \uac00\uc7a5 \ud544\uc694\ud55c \uc2dc\uac04\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc2dc\uc5d0\uc11c \uc9c0\uc6d0\uc774 \ud544\uc694\ud560 \ub54c \uc774\uc6c3 \ubc0f \uc7a5\uc2dc\uac04 \ud30c\ud2b8\ub108\uc778 Cisco\uc5d0\uac8c \uc804\ud654\ud558\uc5ec \ubb38\uc81c\uc5d0 \ub300\ud55c \ud574\uacb0\ubc29\uc548\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub2e4\ub294 \uac78 \uc54c\uace0 \uc788\uc5c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ub2f9\uc2dc\uc5d0 \ubc84\ud314\ub85c \ub3c4\uc2dc\uc640 \uac19\uc740 \ub9ce\uc740 \uace0\uac1d\uc774 \ub9c8\uc774\ud06c\ub97c \uc0ac\uc6a9\ud560 \ub54c \uace0\uac1d\uc758 \uc5f0\uacb0\uc5d0 \ub300\ud55c \ub3c4\uc6c0\uc744 Cisco\ub85c \uc5f0\uacb0\ud574 \uc8fc\uc5c8\ub2e4. \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ub4e3\uace0 Cisco <a href=\"http:\/\/www.cisco.com\/go\/remoteagents\">\ub294 Webex Contact Center Quick Deploy \uc194\ub8e8\uc158\uc744 \ub9cc\ub4e4\uc5b4\uc11c \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4<\/a>. \uc774 \uc194\ub8e8\uc158\uc740 \uc870\uc9c1\uc5d0 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ube60\ub974\uace0 \ube44\uc6a9 \ud6a8\uc728\uc801\uc73c\ub85c \ubc30\ud3ec\ud558\uba70, \ud1b5\uc2e0 \ucc44\ub110\uc774 \uac00\uc7a5 \ud544\uc694\ud55c \uc2dc\uac04 \ub0b4\ub85c \uae30\uc5c5\uc774 \uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Cisco\uc758 \uae30\ub2a5\uc774 \ud48d\ubd80\ud558\uace0 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc778 Webex Contact Center<\/a>\ub97c \uc0ac\uc6a9\ud558\uba74 \ub3c4\uc2dc\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uc9d1\uc5d0\uc11c \ud3b8\uc548\ud558\uac8c \uc791\uc5c5\ud560 \uc218 \uc788\uc73c\uba70, \uc0ac\ubb34\uc2e4\uc5d0 \uc788\ub294 \ucc98\ub7fc \ud1b5\ud654\ub97c \ub77c\uc6b0\ud2b8\ud560 \uc218 \uc788\uc73c\uba70, \uc11c\ube44\uc2a4\ub97c \ud65c\uc131\ud654\ud558\uae30 \uc704\ud574 VPN \uc5f0\uacb0\uc774\ub098 \ud074\ub7ec\ud0a4(on-premises \uc778\ud504\ub77c)\uac00 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cisco \ud300\uc740 \uc2dc\uc640 \ud568\uaed8 \ubd80\uc9c0\ub7f0\ud558\uac8c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc744 \ubc30\ud3ec\ud558\uace0 \uc6d0\uaca9 \uc791\uc5c5\uc790\ub97c \uc704\ud55c \uc2dc\uc758 \uc804\ud654\uc640 \ud1b5\ud654 \uc13c\ud130 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc0ac\uc774\uc758 \ub9c1\ud06c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud588\ub2e4. 48\uc2dc\uac04\ub9cc\uc5d0 Cisco \ud300\uc740 \uc0c8\ub85c\uc6b4 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc124\uc815\ud558\uc5ec \ud2b9\ud788 \ub3c4\uc2dc\uc5d0\uc11c \uc7ac\ud0dd \uadfc\ubb34\ud558\ub294 \ud544\uc694\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uadf8 \ub3d9\uc548 Mestre\uc640 \ud300\uc740 \uc77c\uc694\uc77c\uc5d0 \ucf5c \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 \ud648\uc5d0 \uc0c8\ub85c\uc6b4 \uc804\ud654, \ud5e4\ub4dc\uc14b \ubc0f \uad50\uc721 \uc815\ubcf4\uc758 \ub4dc\ub86d\uc624\ud504\ub97c \uc815\ub9ac\ud588\uc2b5\ub2c8\ub2e4. \ud300\uc6d0\ub4e4\uc774 \uc2e4\uc81c\ub85c \uc774 \uba58\ud130\ub97c \ud574\uc81c\ud560 \uc218 \uc788\uc744 \uac83 \uac19\uc740 \uae30\ub300\uac10\uacfc \uad6c\uc81c\uac00 \uc815\ub9d0\ub85c \uc548 \uc88b\uc740\uc9c0 \ud655\uc2e4\ud558\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc5c8\ub2e4.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span><br><strong>311 Call Center, \uc6d0\ud65c\ud55c \uc6d0\uaca9 \uc6b4\uc601\uc744 <\/strong><br><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\uc6d4\uc694\uc77c \uc624\uc804 8.30\uc5d0 \uccab \ubc88\uc9f8 \ud1b5\ud654\ub294 311 \ud1b5\ud654 &amp; \ud574\uc0c1\ub3c4 \uc13c\ud130\ub85c \ud638\ucd9c\ub429\ub2c8\ub2e4. Mestre\ub294 &#8220;\ub193\uce58\uc9c0 \uc54a\uc558\ub2e4. \uc608\uc815\ub41c 311 \ucf5c \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\ub294 \uc9d1\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc791\uc5c5\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc791\uc5c5\uc744 \ud560 \uc218 \uc788\uc5c8\ub2e4. Cisco\uc758 \uae30\uc220 \ubc0f 311\uac1c \ud300\uc758 \ud0dc\ub3c4\uc5d0 \ub300\ud574 \uce6d\ud558\ub294 \ubc14\uc785\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;\uc0c8\ub85c\uc6b4 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc9d1\uc5d0\uc11c \uc6d0\uaca9\uc73c\ub85c \uc791\uc5c5\ud558\ub294 \uac83\uc774 \ud1b5\ud654\uc790\ub4e4\uc758 \uac83\uc774\uc5c8\ub2e4. \uc6b0\ub9ac\ub294 \ube60\ub974\uac8c \uc801\uc751\ud558\uace0 \uc801\uc751\ud574\uc57c \ud588\ub2e4.&#8221; \uadf8\ub7ec\ub098 \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \ube60\ub974\uac8c \ud568\uaed8 \uc791\uc5c5\ud558\ub294 \uac83\uc740 \uc2dc\uc5d0\uc11c \ud14c\uc2a4\ud2b8 \uc815\ubcf4, \uc18c\uc15c \ud22c\uc2dc, \uc2dc\uc7a5 \ubc0f \ub3c4\uc6b0\ubbf8\uc758 \uc0c8\ub85c\uc6b4 \uc548\ub0b4\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc5c5\ub370\uc774\ud2b8\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c Buffalo\uac00 \uacc4\uc18d \uae30\ub2a5\ud558\uace0, City Hall\uc774 \ucee4\ubba4\ub2c8\ud2f0\uc640 \uc5f0\uacc4\ub418\uace0, \ud544\uc218 \uc11c\ube44\uc2a4\uac00 \uadf8\ub300\ub85c \uc720\uc9c0 \uc788\ub2e4\ub294 \uc0ac\uc2e4\ub3c4 \uc99d\uba85\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mestre\ub294 &#8220;\uc778\uc801 \uc694\uc18c\ub97c \uc78a\uc5b4\ubc84\ub9ac\uc9c0 \ub9d0\uc544\uc57c \ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \uc788\ub294 \ubaa8\ub4e0 \uc774\uc5d0\uac8c \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294\uc9c0 \uc54c\uac8c \ub41c\ub2e4.&#8221; \uace0 Mestre\ub294 \ud45c\ud604\ud588\ub2e4. &#8220;311 \ud1b5\ud654 \uc13c\ud130\ub294 \ub3c4\uc2dc\uc5d0\uc11c \uc6d0\ud65c\ud55c \ud1b5\uc2e0\uc744 \uc704\ud574 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 \ubd88\ud655\uc2e4\ud55c \uae30\uac04 \ub3d9\uc548 \uc808\ub300\uc801\uc73c\ub85c \ud544\uc218\uc801\uc778 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc0ac\ubb34\uc2e4\uc774 \ub2eb\ud600\uc11c \uc7ac\ud0dd \uadfc\ubb34\ud558\ub294 \uc9c1\uc6d0\uc774 \uacbd\uc6b0\uc5d0\ub3c4 Cisco \uc194\ub8e8\uc158\uc740 \uc808\ub300 \uc804\ud654\uc5d0 \ube60\uc9c0\uc9c0 \uc54a\uc558\ub2e4.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Buffalo City of Buffalo <a href=\"https:\/\/blogs.cisco.com\/government\/answering-the-call-city-and-university-of-buffalo\">\uac00 \uc800\ud76c #PublicSectorNow \uc6d0\uaca9 \uc791\uc5c5 \ubc0f \uc11c\ube44\uc2a4 \uc9c0\uc18d\uc131 \ubaa9\ud45c\uc5d0 \uc5b4\ub5bb\uac8c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ubc84\ud314\ub85c \ub300\ud559\uad50\uc640 \ud568\uaed8 #PublicSectorNow<\/a> .<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">Webex Contact Center<\/a> \uac00 \uadc0\ud558\uc758 \uc870\uc9c1\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0 \uc790\uc138\ud788 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\uc790\uc138\ud55c \ub0b4\uc6a9\uc744<\/strong> <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-story-blog-series\">\ud074\ub9ad\ud558\uc5ec<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-partners-with-google-cloud-to-offer-contact-center-ai-rapid-response-solution\"> \uc2dc\ub9ac\uc988\uc5d0 \uc788\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc2a4\ud1a0\ub9ac \ube14\ub85c\uadf8\uc5d0 \uc5f0\uacb0\ud558\uc2ed\uc2dc\uc624.\uc5f0\ub77d\ucc98 \uc13c\ud130 AI<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-wait-now-is-the-time-to-move-your-calling-and-contact-centers-to-the-cloud\">\ube60\ub978 \uc751\ub2f5 \ud504\ub85c\uadf8\ub7a8\uc744 \uc81c\uacf5Cisco \ud30c\ud2b8\ub108\uac00 \uae30\ub2e4\ub9b4 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ud1b5\ud654 \ubc0f \uc5f0\ub77d\ucc98<\/a> <a href=\"https:\/\/www.wwt.com\/article\/are-you-considering-transition-permanent-remote-workforce\">\uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud560 \uc2dc\uac04\uc785\ub2c8\ub2e4.\ubcf4\ub2e4 \uc601\uad6c\uc801\uc778 \uc6d0\uaca9 \uc791\uc5c5\uc73c\ub85c \uc804\ud658\uc744 \uace0\ub824\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uc2a4\ud1a0\ub9ac \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc758 \ub2e4\uc74c\uc73c\ub85c, Cisco\uac00 \uc7ac\ud0dd\uadfc\ubb34 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc704\ud574 48\uc2dc\uac04\uc758 \uacbd\uc7c1\uc5d0\uc11c \ubc84\ud314\ub85c \ub3c4\uc2dc\ub97c \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0 \uc77d\uc5b4\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5524,"featured_media":414988,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8025],"tags":[3851,4614,1851,8317],"class_list":["post-386799","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8025","tag-collaboration-solutions","tag-4614","tag-1851","tag-8317"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ubc84\ud50c\ub85c, 48\uc2dc\uac04 \ub3d9\uc548 \uc911\uc694\ud55c \ub3c4\uc2dc 311 Call Center \ud648 \uc774\ub3d9 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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