{"id":386853,"date":"2020-08-18T10:31:32","date_gmt":"2020-08-18T17:31:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-contact-center\/"},"modified":"2020-08-18T10:31:32","modified_gmt":"2020-08-18T17:31:32","slug":"%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-contact-center","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ec%9b%94%eb%b3%84-%ec%97%85%eb%8d%b0%ec%9d%b4%ed%8a%b8-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-%ec%97%b0%eb%9d%bd%ec%b2%98-%ec%84%bc%ed%84%b0%ec%97%90%ec%84%9c-contact-center\/","title":{"rendered":"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c Contact Center\ub97c Cisco Webex Turbocharge"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\uc6d4\ubcc4 \uae30\ub2a5 \uc5c5\ub370\uc774\ud2b8 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\uc5d0 \uc624\uc2e0 \uac83\uc744 \ud658\uc601\ud569\ub2c8\ub2e4 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d\uc5d0\uac8c Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uacc4\uc18d \uc54c\ub824 \ub4dc\ub9ac\uae30 \uc704\ud574 \uc774 \uc6d4\ubcc4 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub97c \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4. \ub9e4\uc6d4 \uadc0\ud558\ub294 \uc870\uc9c1\uc5d0\uc11c \uc791\uc5c5 \ud611\uc5c5, \uc0dd\uc0b0\uc131 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 Webex \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud574 \uc800\uc640 Cisco \ub3d9\ub8cc\ub85c\ubd80\ud130\uc758 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud574 \ub4e3\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-contact-center\/index.html\">\uc774\ubc88 \ub2ec\uc5d0\ub294 \uc804 \uc138\uacc4 \uc120\ub450\uc758 \uae08\uc735, \uc758\ub8cc, \uc18c\ub9e4\uc810 \ubc0f \uc5d4\ud130\ud14c\uc778\uba3c\ud2b8 \uae30\uc5c5\uc774 \uc2e0\ub8b0\ud558\ub294 \uc18c\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc704\ud55c \uc11c\ube44\uc2a4(CCaaS)\ub85c \ub2e4\ubaa9\uc801 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc778 Webex Contact Center<\/a>\uc5d0\uc11c \uc120\ubcf4\uc778 \uba87 \uac00\uc9c0 \ud765\ubbf8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc800\ud76c\ub294 \ubb34\uc9c0\ud55c \ud074\ub77c\uc6b0\ub4dc \uac1c\ubc1c \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud558\uae30 \ub54c\ubb38\uc5d0 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \uae30\ubcf8\uc5d0 \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ubc0f \uae30\ub2a5\uc744 \uc18c\uac1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Contact Center\uc5d0 \ub300\ud55c \uc800\ud76c\uc758 \uace0\uc720\ud55c \uba40\ud2f0 \ud14c\ub10c\ud2b8 \ud074\ub77c\uc6b0\ub4dc Webex \ud50c\ub7ab\ud3fc\uc740 \uc804\uccb4 Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0\uc11c \uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec, <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/index.html\"><\/a> \ud074\ub77c\uc6b0\ub4dc \ubc0f \uc628-\ud504\ub808\ubbf8\uc2a4 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \uc7a5\uc810\uc744 \ube60\ub974\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc0c8\ub85c\uc6b4 \uc0c8\ub85c\uc6b4\uc18c\ub9ac<\/strong><br \/>\n<\/span><\/h2>\n<h2><span><br \/>\n  <strong>Webex Workforce \ucd5c\uc801\ud654\ub97c \ud1b5\ud574 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud55c \uc758\uc0ac \uacb0\uc815 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uac15\ud654\ub41c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-workforce-optimization\/index.html\">Webex Workforce \ucd5c\uc801\ud654<\/a> (WFO) \ud074\ub77c\uc6b0\ub4dc \ub3c4\uad6c \ubaa8\uc74c\uc5d0\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uac10\ub3c5\uad00\uc774 \uc5d0\uc774\uc804\ud2b8 \uc131\ub2a5\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uace0\uac1d\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\ub294 \ud488\uc9c8 \uad00\ub9ac, \uc791\uc5c5 \uc778\ub825 \uad00\ub9ac \ubc0f \ubd84\uc11d\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ud574\ub2f9 \uc194\ub8e8\uc158\uc5d0\ub294 \uc138 \uac00\uc9c0 \uc8fc\uc694 \ubaa8\ub4c8\uc774 \ud3ec\ud568\ub418\uace0, \uc774\uc81c Webex Contact Center\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc800\ud76c\uc758 \ub0b4 \ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158, Unified Contact Center Express\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong><br \/>\n  <span><\/span> <\/strong>\ud488\uc9c8 \uad00\ub9ac\uc5d0\ub294 \ud655\uc7a5 \uac00\ub2a5\ud55c \uc74c\uc131 \ubc0f \ud654\uba74 \ud1b5\ud654 \ub179\ud654 \ubc0f \uac10\ub3c5\uad00\uc774 \uac1c\ubcc4 \ubc0f \ud300\uc758 \uc131\ub2a5 \uc218\uc900\uc744 \uc27d\uac8c \ub9ac\ubdf0\ud558\uace0 \ud3c9\uac00\ud560 \uc218 \uc788\ub294 \ud488\uc9c8 \ud3c9\uac00 \ub3c4\uad6c\uac00 \ud3ec\ud568\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300\uc740 \ud300 \uc0dd\uc0b0\uc131, \uccab \ud1b5\ud654 \ud574\uacb0(FCR) \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)\ub97c \ucd5c\uc6b0\uc120\uc73c\ub85c \uc720\uc9c0\ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ul>\n<div id=\"attachment_334892\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334892\" class=\"wp-image-334892 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-QM.png 840w\" alt=\"Webex WFO \ud488\uc9c8 \uad00\ub9ac \ubaa8\ub4c8\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uad00\ub9ac\uc790\uac00 \uace0\uac1d \ub370\uc774\ud130, \uc74c\uc131 \uc5d0\ub108\uc9c0 \ubc0f \uae30\ud0c0 \ube44\uc988\ub2c8\uc2a4 \uad00\ub828 \uba54\ud0c0\ub370\uc774\ud130\uc758 \uac15\ub825\ud55c \uc870\ud569\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc815\ubc00\ud55c \uc815\ubc00\uc131\uc73c\ub85c \uad00\uc2ec \uc788\ub294 \uc0c1\ud638 \uc791\uc6a9\uc744 \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.\" width=\"840\" height=\"511\" \/><p id=\"caption-attachment-334892\" class=\"wp-caption-text\">Webex Workforce \ucd5c\uc801\ud654 \ud488\uc9c8 \uad00\ub9ac<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>Workforce Management <\/strong> <\/span>\ub294 \uac10\ub3c5\uad00 \ubc0f \uad00\ub9ac\uc790\uac00 \ub2e4\uc218\uc758 \uc0ac\uc774\ud2b8\uc5d0 \ub300\ud55c \uc2a4\ucf00\uc904\uc744 \uac1c\ubc1c\ud558\uace0, \uc911\uc694\ud55c \ub370\uc774\ud130 \ubc0f \uc8fc\uc694 \uc131\ub2a5 \ud45c\uc2dc\uae30(KIS)\ub97c \uad00\ub9ac\ud558\uba70, \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8\uc758 \uc2a4\ucf00\uc904\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uc608\uc0c1\uce58 \ubabb\ud55c \uc815\ubcf4\ub97c \uc27d\uace0 \uc815\ud655\ud558\uac8c \uc608\uce21\ud558\uace0, \ub9e4\uc77c\uc758 \ud604\uc2e4\uc744 \uc0ac\uc804\uc801\uc73c\ub85c \ubd84\uc11d \ubc0f \uc870\uc808\ud558\uba70, \ud575\uc2ec\uc801\uc778 \uc5c5\ubb34 \uc790\uc6d0\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uc5ec \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<div id=\"attachment_334893\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334893\" class=\"wp-image-334893 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png\" sizes=\"auto, (max-width: 833px) 100vw, 833px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-300x183.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1-768x467.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-WFM1.png 833w\" alt=\"Webex WFO Workforce \uad00\ub9ac \ubaa8\ub4c8\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uad00\ub9ac\uc790\uac00 \uc608\uce21 \ubcfc\ub968 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \uc5d0\uc774\uc804\ud2b8 \uc77c\uc815\uc744 \uac1c\ubc1c\ud558\uba70, \uc8fc\uc694 \uc131\ub2a5 \ud45c\uc2dc\uae30\ub97c \ucd94\uc801\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \" width=\"833\" height=\"507\" \/><p id=\"caption-attachment-334893\" class=\"wp-caption-text\">Webex Workforce \ucd5c\uc801\ud654 Workforce \uad00\ub9ac<\/p><\/div>\n<ul>\n<li><span><br \/>\n  <strong>Workforce \ucd5c\uc801\ud654 \ubd84\uc11d <\/strong> <\/span>\uc740 \uc74c\uc131, \ub370\uc2a4\ud06c\ud0d1 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ud1b5\ud569\ub41c \ud55c \uac00\uc9c0 \ud1b5\ud569\ub41c \ubd84\uc11d \ub3c4\uad6c\uc5d0 \ud1b5\ud569\ud558\uc5ec \uac10\ub3c5\uad00\uc5d0\uac8c \ub370\uc774\ud130 \uc911\uc2ec\uc758 \uc778\uc0ac\uc774\ud2b8 \ubc0f \uace0\uac1d\uc758 \uc74c\uc131\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \uba54\ud2b8\ub9ad\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uc870\uc9c1\uc5d0\uc11c \uac01 \uace0\uac1d \ub300\ud654\uc5d0 \ub300\ud55c \uace0\uc720\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubd80\uc5ec\ud558\uc5ec, \ub354 \ub098\uc740 \uace0\uac1d \ud658\uacbd \ubc0f \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub85c \uc774\ud589\ud558\ub294 \ud5a5\uc0c1\uc810\uc73c\ub85c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<div id=\"attachment_334894\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334894\" class=\"wp-image-334894 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-300x180.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics-768x461.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Cisco-Analytics.png 845w\" alt=\"Contact Center \ub9ac\ub354\uc2ed\uc740 \ubd84\uc11d \ubaa8\ub4c8\uc744 \uc0ac\uc6a9\ud558\uc5ec Webex WFO\uc758 \uc5b4\ub290 \uacf3\uc5d0\uc11c\ub4e0 \uc6d0\ud65c\ud558\uac8c \uc815\ubcf4\ub97c \ud1b5\ud569\ud558\uace0 \uc2dc\uac01\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \" width=\"845\" height=\"507\" \/><p id=\"caption-attachment-334894\" class=\"wp-caption-text\">Webex Workforce \ucd5c\uc801\ud654 \ubd84\uc11d<\/p><\/div>\n<h2><span><br \/>\n  <strong>Webex Contact Center \ubd84\uc11d\uae30 \ubcf4\uace0\uc11c\ub85c \ud5a5\uc0c1\ub41c \uc791\ub3d9 \ud6a8\uc728\uc131<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uae09 \ubd84\uc11d \uc194\ub8e8\uc158\uc5d0 \uc77c\ubd80 \ud5a5\uc0c1\uc744 \uc801\uc6a9\ud558\uc5ec \uc911\uc694\ud55c \uc815\ubcf4\ub97c \ub354\uc6b1 \uc27d\uace0 \ube60\ub974\uac8c \ucc3e\uace0, \ub300\uae30 \uc2dc\uac04 \ub4f1 \uc8fc\uc694 \uba54\ud2b8\ub9ad\uc5d0 \ub300\ud55c \uc784\uacc4\uac12 \uc124\uc815\uc744 \uac04\uc18c\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\ud5a5\uc0c1\ub41c \uac80\uc0c9: <\/strong><br \/>\n<\/span>\uace0\uae09 \uac80\uc0c9\uc5d0 \ub300\ud55c \uac80\uc0c9 \ubb38\uc790\uc5f4\uacfc \uc77c\uce58\uc2dc, \ubaa8\ub4e0 \ud3f4\ub354\uba85, \ubcf4\uace0\uc11c \ub610\ub294 \ub300\uc2dc\ubcf4\ub4dc\uc758 \ubcf4\uae30\ub97c \uc81c\uacf5\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud569\ub2c8\ub2e4. \uc8fc\uc694 \uba54\ud2b8\ub9ad\uc5d0 \ub300\ud55c \uc784\uacc4\uac12 \uc124\uc815\uc744 \ub354\uc6b1 \uc27d\uace0 \ube60\ub974\uac8c \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \uace0\uae09 \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \uc77c\ubd80 \ud5a5\uc0c1\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong><br \/>\n  <span>\uc784\uacc4\uac12 \ubcf4\uace0\uc11c:<\/span>\u00a0<\/strong>\uc5d0\uc774\uc804\ud2b8 \ubc0f \ud1b5\ud654 \ub370\uc774\ud130\uc5d0 \ub300\ud574 \uc0ac\uc6a9\uc790 \uc815\uc758 \uc784\uacc4\uac12 \ubc0f \uacbd\uace0\ub97c \uc124\uc815\ud558\uc5ec \ub300\uae30 \uc2dc\uac04 \ub610\ub294 \ud314\ub85c\uc6b0\ud574\uc57c \ud558\ub294 \uae30\ud0c0 \uba54\ud2b8\ub9ad\uc744 \ub9e8 \uc704\uc5d0 \ud45c\uc2dc\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<div id=\"attachment_334681\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334681\" class=\"wp-image-334681 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png\" sizes=\"auto, (max-width: 924px) 100vw, 924px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--300x173.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer--768x444.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-Analyzer-.png 924w\" alt=\"Webex Contact Center \ubd84\uc11d\uae30 \uac15\ud654\ub41c \uac80\uc0c9\" width=\"924\" height=\"534\" \/><p id=\"caption-attachment-334681\" class=\"wp-caption-text\">Webex Contact Center \ubd84\uc11d\uae30\ub97c \uac15\ud654\ud55c \uac80\uc0c9<\/p><\/div>\n<h2><span><br \/>\n  <strong>\uc744(\ub97c) \ud1b5\ud574 \uac04\uc18c\ud654\ub41c \ubc30\ud3ec \ubc0f Webex Control Hub<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>Webex PSTN Cisco PSTN \ud1b5\ud654:<\/strong><br \/>\n<\/span> \ud604\uc7ac PSTN Contact Center \ubc0f Cisco Webex Contact Center \uae30\uc5c5 \uace0\uac1d\uc744 \uc704\ud574 \ube60\ub974\uac8c PSTN Cisco Webex Cisco Webex Contact Center \ud1b5\ud654 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 Cisco\ub85c\ubd80\ud130\uc758 \uc2f1\uae00 \uccad\uad6c\ub85c Contact Center\ub97c \uc27d\uac8c \uad6c\uc785\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc791\uc5c5\uc744 \ub354\uc6b1 \ub2e8\uc21c\ud654\ud558\uae30 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-control-hub\/index.html\"><\/a>\uc704\ud574 PSTN Webex \ud611\uc5c5 \uc194\ub8e8\uc158\uc744 \uc704\ud55c \ud074\ub77c\uc6b0\ub4dc \uad00\ub9ac \ub3c4\uad6c\uc778 Webex Control Hub \uc790\uaca9\uc744 \ucd94\uac00\ud558\uace0 \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 Webex Contact Center \uac00\uc785\uc744 \uad6c\uc785\ud558\uace0 Cisco PSTN \ud1b5\ud654\ub97c \ud3ec\ud568\ud558\uace0 5\uc77c \uc815\ub3c4\uc758 \uae30\uac04\uc73c\ub85c \uc2e4\ud589\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><div id=\"attachment_334685\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334685\" class=\"wp-image-334685 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png\" sizes=\"auto, (max-width: 842px) 100vw, 842px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Contact-Center-Settings.png 842w\" alt=\"Adding Cisco PSTN for Webex Contact Center via Webex Control Hub\" width=\"842\" height=\"472\" \/><p id=\"caption-attachment-334685\" class=\"wp-caption-text\">Webex Control Hub<\/p><\/div>\uc744 \ud1b5\ud574 Webex Contact Center\uc6a9 C PSTN isco Webex Control Hub \ucd94\uac00\ud558\uae30<\/p>\n<ul>\n<li><span><br \/>\n  <strong>\uc81c3<\/strong>   <strong><sup>     \uc790<\/sup>   <\/strong>   <strong> \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8: <\/strong><br \/>\n<\/span>Salesforce\uc5d0 \ub300\ud574 Webex Contact Center \ucee4\ub125\ud130 \ubc0f \uae30\ud0c0 \uc81c3<sup><\/sup> \uc790 \uc571\uc744 \ub354\uc6b1 \uc27d\uac8c \uad00\ub9ac\ud560 \uc218 Webex Control Hub. Salesforce \ucee4\ub125\ud130\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \uc911\uc694\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud558\uba70, \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud558\uace0 \uace0\uac1d\uc774 \uc9c0\uc6d0\ud558\uba74\uc11c \uc571 \uc804\ud658\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c \ucee4\ub125\ud130\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uace0\uac1d \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc561\uc138\uc2a4\uc5d0 \uae30\ubc18\ud558\uc5ec IVR \ud750\ub984 \ubc0f \ub77c\uc6b0\ud305\uc744 \uac1c\ubcc4\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec, \uace0\uac1d\uc774 \uac00\uc7a5 \uc815\ud655\ud558\uace0 \uc801\uc2dc\uc758 \uc751\ub2f5\uc744 \ucc98\uc74c\uc73c\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc790\uaca9 \uc788\ub294 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ub77c\uc6b0\ud305\ub429\ub2c8\ub2e4.<\/li>\n<\/ul>\n<div id=\"attachment_334688\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-334688\" class=\"wp-image-334688\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-300x168.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-768x431.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub-1024x575.png 1024w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/08\/Webex-Contact-Center-connectors-for-third-party-applications-managed-in-Webex-Contro-Hub.png 1072w\" alt=\"Webex Contro Hub\uc5d0\uc11c \uad00\ub9ac\ub418\ub294 \ud0c0\uc0ac \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc5d0 \ub300\ud55c Webex Contact Center \ucee4\ub125\ud130\" width=\"730\" height=\"410\" \/><p id=\"caption-attachment-334688\" class=\"wp-caption-text\">\uad00\ub9ac\ub418\ub294 \ud0c0\uc0ac \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc5d0 \ub300\ud55c Webex Contact Center Webex Control Hub<\/p><\/div>\n<h2><span><br \/>\n  <strong>\ub2e4\uc74c \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/h2>\n<p>\uadc0\uc0ac\uc640 \uc815\uae30\uc801\uc73c\ub85c \uc5f0\ub77d\ud558\uae30\ub97c \uae30\ub300\ud558\uba70, \uc774\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \ub9ce\uc740 \uc131\uacf5\uc744 \uac70\uce58\uac8c \ub420 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c \ub2ec\uc758 \ube14\ub85c\uadf8\uc5d0\uc11c \uace0\uac1d\uc758 \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ubcf4\ub2e4 \uc8fc\ub3c4\uc801\uc73c\ub85c \uc791\uc5c5\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uac15\uc870\ud558\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uac15\uc870\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<blockquote><p>Webex Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 ebook\uc744 <a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">\uc77d\uc5b4\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4<\/a>. Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n<p><span><br \/>\n  <strong>Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud574 Cisco \uc804\ubb38\uac00\uc640 \ub300\ud654\ud558\uace0 \uc2f6\uc2b5\ub2c8\uae4c?\u00a0\u00a0 <\/strong><br \/>\n<\/span><\/p>\n<p>\uc7a5\uae30\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uac8c \ub420 \ube60\ub978 \ubc30\ud3ec Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc635\uc158\uc744 \uc0b4\ud3b4\ubcf4\uc2ed\uc2dc\uc624. <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/remote-agents.html#~contact-us\">\uc5ec\uae30\uc5d0\uc11c Cisco \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\ub77d\ud558\uc2ed\uc2dc\uc624.<\/a><\/p>\n<p><span><br \/>\n  <strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong> <\/span>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-is-identified-as-a-leader-in-aragons-globe-for-intelligent-contact-center-2020\">Cisco\ub294 Ar\uc5d0\uc11c \uc9c0\ub2a5\ud615 Contact Center 2020A<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-blueprint-for-hybrid-workplaces\">  \ud558\uc774\ube0c\ub9ac\ub4dc Workplaces<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/ciscos-latest-innovations-in-artificial-intelligence-improve-contact-center-performance-and-enrich-customer-experiences\">\uc6a9 \ud30c\ub780\uc0c9 \uc778\uc1c4\ubb3c\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.Cisco\uc758 \ucd5c\uc2e0 \ud601\uc2e0\uc73c\ub85c \uc778\ud558\uc5ec Contact Center \uc131\ub2a5\uc744 \ud5a5\uc0c1\ud558\uace0 \uace0\uac1d \ud658\uacbd \ud5a5\uc0c1<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc774\ubc88 \ub2ec\uc758 \uc5c5\ub370\uc774\ud2b8\ub97c \ud655\uc778\ud558\uc5ec Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0\uc11c \uc870\uc9c1\uc774 \uc791\uc5c5 \ud611\uc5c5, \uc0dd\uc0b0\uc131 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud574 \ud655\uc778\ud574 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[15112],"class_list":["post-386853","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-workforce-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c Contact Center\ub97c Cisco Webex Turbocharge | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c Contact Center\ub97c Cisco Webex Turbocharge | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc774\ubc88 \ub2ec\uc758 \uc5c5\ub370\uc774\ud2b8\ub97c \ud655\uc778\ud558\uc5ec Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0\uc11c \uc870\uc9c1\uc774 \uc791\uc5c5 \ud611\uc5c5, \uc0dd\uc0b0\uc131 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc5d0 \ub300\ud574 \ud655\uc778\ud574 \ubcf4\uc2ed\uc2dc\uc624.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-08-18T17:31:32+00:00\" \/>\n<meta name=\"author\" content=\"David Wiener\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"David Wiener\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/customer-experience\/monthly-update-turbocharge-your-contact-center-with-cloud-based-cisco-webex-contact-center\/\"},\"author\":{\"name\":\"David Wiener\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/cdfe41aab915cfc13512c9622170a8e8\"},\"headline\":\"\uc6d4\ubcc4 \uc5c5\ub370\uc774\ud2b8: \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c Contact Center\ub97c Cisco Webex 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