{"id":386909,"date":"2020-07-10T10:02:40","date_gmt":"2020-07-10T17:02:40","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%8f%84%ec%b0%a9-noun%ec%9d%b4-%eb%8f%99%ec%82%ac%eb%a1%9c-%eb%90%98%eb%8a%94-%ea%b2%bd%ec%9a%b0\/"},"modified":"2020-07-10T10:02:40","modified_gmt":"2020-07-10T17:02:40","slug":"%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%8f%84%ec%b0%a9-noun%ec%9d%b4-%eb%8f%99%ec%82%ac%eb%a1%9c-%eb%90%98%eb%8a%94-%ea%b2%bd%ec%9a%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%eb%8f%84%ec%b0%a9-noun%ec%9d%b4-%eb%8f%99%ec%82%ac%eb%a1%9c-%eb%90%98%eb%8a%94-%ea%b2%bd%ec%9a%b0\/","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \ub3c4\ucc29: noun\uc774 \ub3d9\uc0ac\ub85c \ub418\ub294 \uacbd\uc6b0"},"content":{"rendered":"


\n \ud074\ub77c\uc6b0\ub4dc\uc758 \uc2dc\uc791 <\/strong> <\/strong>
\n <\/a>
\n <\/span>
\n<\/span><\/h2>\n

\ud65c\ub3d9\uc758 \uae30\ud68c\uc778 Kairos\ub97c \ucea1\ucc98\ud558\ub294 \ub370\uc11c\ubd80\ud130 \ub9d0\ub85c \ud45c\ud604\ud560 \uc218 \uc788\uc5c8\ub2e4. \ubaa8\ub4e0 \uac83\uc774 \ub3d9\uc77c\ud55c \uc591\uc73c\ub85c \uc2dc\uc791\ud558\ub098, \uac01 \uc2dc\uac04\uc744 \ub2e4\ub978 \uc0ac\uc6a9\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \uc2dc\uac04\uc740 \ub3d9\uc77c\ud569\ub2c8\ub2e4. \uc9c0\ub09c 20\ub144, \uc0c8\ub85c\uc6b4 \ub9c8\uc778\ub4dc\uc5d0 \uc801\uc751\ud560 \uc218 \uc788\ub294 \ub2a5\ub825, \uc2dc\uc7a5 \ucd9c\uc2dc\uc640 \uad00\ub828\ud55c \ud68c\uc0ac\ub4e4\uc758 \uc694\uad6c\uc5d0 \ube60\ub974\uac8c \uc801\uc751\ud558\ub294 \ubc29\ubc95\uc5d0 \uae30\ubc18\ud558\uc5ec, \uc9c0\ub09c 20\ub144 \ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4 \ubaa8\ub378\uc740 \uc131\uacf5\uc73c\ub85c \uc774\uc5b4\uc9c0\uba70 \uc2e4\ud328\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc989\uc2dc \ubbf8\uc9c4\ucd9c\uacfc \uc561\uc138\uc2a4\uc758 \uc6a9\uc774\uc131\uc740 \ud55c \ud574 \ud68c\uc0ac\uac00 \uc5c4\uccad\ub09c \uc2dc\uc7a5 \uac00\uce58\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ud574\uc8fc\uc5c8\ub2e4. \uc18c\ube44\uc790\ub4e4\uc774 \uc778\ud130\ub137\uc744 \uc2e0\ub8b0\ud558\uae30 \uc2dc\uc791\ud558\uba74 \uc804\uc138\uacc4\uc801\uc73c\ub85c \ube60\ub974\uac8c \uc751\ub2f5\ud558\ub294 \uc0c8\ub85c\uc6b4 \uc628\ub77c\uc778 \uc11c\ube44\uc2a4\uac00 \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \ub354 \uc774\uc0c1 \ub85c\uceec \uace0\uac1d\uc5d0 \uc758\uc874\ud558\uc9c0 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc6a9\uc5b4 “\uac70\ub9ac\ub97c \ub450\ub294 \uc911”\uc744(\ub97c) Lexicon\uc73c\ub85c \ub2e4\uc2dc \uc815\uc758\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n


\n “\uc62c\ubc14\ub978 \uc7a5\uc18c, \uc62c\ubc14\ub978 \uc2dc\uac04…” <\/strong> \ub3d9\uc77c\ud55c [ \ub3d9\uc77c\ud55c \ubc30\uace0]\uc5d0\uc11c\ub9cc \ub3d9\uc77c\ud55c \ubc30\ud0c0\uc801\uc774\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4?<\/strong><\/span><\/h2>\n

\uc2dc\uac04\uc774 \uc911\uc694\ud558\uc9c0\ub9cc, \uc62c\ubc14\ub978 \uc7a5\uc18c\ub85c \ub3cc\uc544\uc624\ub294 \uacbd\uc6b0, \uae30\ud68c \uc21c\uac04\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uc7a5\uc18c\uc5d0\uc11c \ubc30\uce58\ud558\ub294 \uac83\uc774 \ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. \uc2e0\uae30\uc220\uc5d0 \ub300\ud574 \uc5b8\uc81c \uc791\uc5c5\uc744 \uc2dc\uc791\ud574\uc57c \ud560\uc9c0 \uc54c \uc218 \uc788\ub294 \uac83\uc740 \uc2e4\uc6a9\uc131\uacfc \uacf5\uaca9\uc801\uc77c \ub54c\ub97c \uc54c\uae30 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc218\ub144 \ub3d9\uc548, \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \uce5c\uc219\ud55c \uc6a9\uc5b4\uc778 “\ud301,” “\uc2ed\uc218\ub300” \ubc0f “\ubaa8\ub4e0 \uc758\ubb38\uc810”\uc5d0\uc11c \uc774 \uc815\ud655\ud55c \uc21c\uac04\uc744 \ud45c\ud604\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \uc2dc\ub3c4\ub97c \uc2dc\ub3c4\ud574 \uc654\ub2e4. \uc774\ub294 \ud328\ub7ec\ub2e4\uc784\uc758 \ubcc0\ud654\uac00 \uae30\ubcf8\uc801\uc778 \uc218\ub77d\uc5d0 \ub3c4\ub2ec\ud560 \ub54c \ubc14\ub85c \uc2dc\uc791\ub420 \uc218 \uc788\ub294 \uc2dc\uac04\uae4c\uc9c0 \uc81c\uacf5\ub41c \uac83\uc785\ub2c8\ub2e4.<\/p>\n


\n “Is vs. Does”<\/strong>
\n<\/span><\/h2>\n

\uc911\uc694\ud55c \uc21c\uac04\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\ub294 \ub354\uc6b1 \uac04\ub2e8\ud574\uc9c4 \ubc29\ubc95\uc744 \uc81c\uc548\ud558\uace0 \uc2f6\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\ub144 \ub3d9\uc548 \uc5ec\ub7ec \uac00\uc9c0 \uae30\uc220 \ubcc0\ud654\uc5d0 \uc8fc\ubaa9\ud55c \ud6c4\uc5d0\ub3c4 \uae30\uc220 \ubcc0\ud654\uac00 \uba85\ubc31\ud558\uac8c \ubc14\ub00c\uc5c8\ub2e4\uace0 \uc0dd\uac01\ud558\uba70, \ubca4\ub354\uc640 \uae30\uc5c5 \ubaa8\ub450 “\ud2b9\uc815”\uc5d0 \uc9d1\uc911\ud558\ub294 \uac83\uc744 \uc911\uc9c0\ud558\uace0 “\uae30\ub2a5”\uc73c\ub85c \uc804\ud658\ud558\ub294 \uacbd\uc6b0\ub97c \ubcf4\ub2e4 \uba85\ubc31\ud558\uac8c \uc124\uba85\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uc81c\ud488 \uc18d\uc131 \ub4f1 \uae30\uc220 \ubca4\ub354\ub4e4\uc740 “\uae30\uc220\uc801\uc778 \uc694\uc18c”\uc5d0 \uc9d1\uc911\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 (\uc5b4\ub5a4 \uac83\uc774 \uc544\ub2cc) \ub3d9\uc0ac\ub9cc \uad6c\ub9e4\ud569\ub2c8\ub2e4. \ud68c\uc0ac\uc640 \uace0\uac1d\uc774 \ub3d9\uc77c\ud55c \uc5b8\uc5b4\ub97c \ub300\ud654\ud558\uace0 \uc788\ub294 \uacbd\uc6b0, \uc9c4\ud589\uc774 \uc9c4\ud589\ub418\uace0 \ucc44\ud0dd\ub429\ub2c8\ub2e4.<\/p>\n

\uae30\uc5c5\ub4e4\uc740 \ud604\uc7ac \uc2dc\uc7a5\uc5d0\uc11c \ubd88\ud655\uc2e4\uc131\uc5d0 \ucc98\ub9ac\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d \ubc0f \uace0\uac1d\ub4e4\uc758 \ucc38\uc5ec\ub97c \ucda9\ubd84\ud788 \uc720\ub3c4\ud560 \uc218 \uc5c6\ub294 \uacbd\uc6b0\uac00 \uc885\uc885 \uc788\ub2e4. \ubaa8\ub4e0 \uacbd\uc81c\uc640 \uc18c\uc15c\uc758 \ubd88\uacbd\uae30\uc5d0\uc11c \ube44\ub85c\uc18c \uc77c\ubd80 \uae30\uc5c5\uc740 \uc0dd\uc874\ud558\uac8c \ub2f9\ud560 \uac83\uc774\uace0 \ub2e4\ub978 \uae30\uc5c5\uc740 \uc2e4\ud328\ud560 \uac83\uc785\ub2c8\ub2e4. \ucd08\uae30\uc758 \ud45c\uc2dc\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 <\/a>, \uac00\uc0c1 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uae30\uc5c5\uc774 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\ub97c \uacc4\uc18d \uc81c\uacf5\ud558\ub294 \ubc18\uba74, \ub2e4\ub978 \uc194\ub8e8\uc158\uc740 \uc81c\uacf5\ub418\uc9c0 \uc54a\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uae30\uc5c5\ub4e4\uc740 \ub9e4\uc6b0 \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud544\uc694\ud55c \uc9c0\uc6d0 \uc2dc\uac04\uc744 \uc7a1\uac8c \ub410\ub2e4. \uc774\ub294 \ub9e4\uc6b0 \ubaa8\ud638\ud55c \uc2dc\uac04 \ub3d9\uc548 \uc804\ud654\uc5d0 \uc751\ub2f5\ud558\uace0 \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc778\uc6d0\uc73c\ub85c \ud5a5\ud6c4 \ube44\uc988\ub2c8\uc2a4 \ubc0f \ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4\uc5d0 \ub300\ud55c \ubcf4\uc0c1\uc744 \ubc1b\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n


\n \ud3ec\ud0b9 \uae30\ub2a5<\/strong>
\n<\/span><\/h2>\n

2020\ub144, \uc804\uc138\uacc4 \uc0ac\uc5c5\uc5d0\uc11c \ub300\uaddc\ubaa8\ub85c \uc5c5\ubb34\ud558\ub294 \uae30\ub2a5\uc774 \ubcf8\uaca9\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud558\uac8c \ub429\ub2c8\ub2e4. \ud55c \uac00\uc9c0 \uad00\uc810\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc744 \uc124\uba85\ud558\ub294 \ub370 \uba87 \ub144 \uc2dc\uac04\uc744 \uc18c\ube44\ud55c \uacf5\uae09\uc5c5\uccb4\ub294 \ud074\ub77c\uc6b0\ub4dc “\uc758\uc81c”\uac00 \ud074\ub77c\uc6b0\ub4dc “\uc788\ub294” \uc194\ub8e8\uc158\uacfc \ud6e8\uc52c \ub354 \uad00\ub828\uc774 \ub9ce\ub2e4\ub294 \uac83\uc744 \ube68\ub9ac \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4 IT \uc870\uc9c1\ub4e4\uc740 \uae30\uc874\uc758 \ube44\uc988\ub2c8\uc2a4 \ud30c\ud2b8\ub108 \ub77c\uc778\uc5d0\uc11c \ud574\uacb0\ud574\uc57c \ud560 \uc900\ube44\ub41c \uacfc\uc81c\ub97c \uc548\uace0 \uc788\uc5c8\ub2e4. \uc989, \uba87 \uc8fc\ub9cc\uc5d0 \uc2e4\uc9c8\uc801\uc778 \ubb38\uc81c\uc5d0\uc11c \uc2e4\uc9c8\uc801\uc778 \ubb38\uc81c\ub85c \ube60\ub974\uac8c \uc774\ub3d9\ud558\uc5ec \ub9d0\ub85c \ud45c\ud604\ud560 \uc218 \uc788\uc5c8\ub2e4.<\/p>\n

Contact Center<\/a> \uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uac11\uc790\uae30 \uc9d1\uc5d0 \uc788\ub294 1800\ub9cc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc5d0\uc774\uc804\ud2b8\uc758 75-80%\uac00 \ud074\ub77c\uc6b0\ub4dc \ubaa8\ub378 \ub0b4\uc5d0\uc11c, \uc804\uccb4\uc801\uc73c\ub85c \ub610\ub294 \ubd80\ubd84\uc801\uc73c\ub85c \uc9c0\uc6d0\ub429\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc740 \uc815\uc801 \uc2a4\ud399 \uc2dc\ud2b8\uc5d0\uc11c \uc194\ub8e8\uc158\uc758 \uac00\uce58\ub97c \ubd88\uc2dd\ud558\ub294 \ub300\uc2e0 “\ub0ae\uc740 TCO” \ubc0f “\uc5c5\ubb34 \ubbfc\ucca9\uc131” \ub4f1 \uc77c\ubc18\uc801\uc778 \uc774\uc810\uc744 \uac15\uc870\ud558\ub294 \ub300\uc2e0, \ud074\ub77c\uc6b0\ub4dc \uc6b4\uc601 \ubaa8\ub378\uc758 \uc989\uac01\uc801\uc778 \uc774\uc810\uc744 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \uc6a9\uc5b4\ub294 \uacfc\uac70\uc5d0 \uc124\uba85\ud560 \uc218 \uc788\uc744 \uc815\ub3c4\ub85c \uc0c8\ub85c\uc6b4 \uae30\uc220\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \ucd5c\uadfc \uc774\ubca4\ud2b8\uac00 \ucc44\ud0dd\uc758 \ubbf8\ub798\ub97c \ub098\ud0c0\ub0b4\ub294 \ud45c\uc2dc\uae30\uc778 \uacbd\uc6b0, <\/a> \ud5a5\ud6c4 \uae00\ub85c\ubc8c \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub9ce\uc740 \ub3d9\uc0ac\uac00 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\n

\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc7a5\uc810\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \ub370\uc774\ud130 \uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 ebook <\/a>\uc744 \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/strong><\/h2>\n<\/blockquote>\n

\uc790\uc138\ud55c \uc815\ubcf4<\/strong> Cisco\ub294 Ar\uc5d0\uc11c \uc9c0\ub2a5\ud615 Contact Center 2020Cisco<\/a> \uc758 \ucd5c\uc2e0 \ud601\uc2e0\uc744 \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub300\ud55c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ud5a5\uc0c1\ud569\ub2c8\ub2e4.\uadc0\ud558\uc758 Contact Center<\/a> “In the zone”?<\/a><\/p>\n

Webex Contact Center Enterprise [Webinar]<\/a> \ucd94\uac00 \ub9ac\uc18c\uc2a4<\/strong> \ud568\uaed8 \ub354\uc6b1 \uc798 \uc791\uc5c5\ud558\uc5ec \uacb0\uacfc\ub97c \uadf9\ub300\ud654\ud558\uc2ed\uc2dc\uc624. \uc0c1\ud669\uc5d0 \ub9de\ub294<\/a> \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c, \ube44\uc988\ub2c8\uc2a4\uc758 \ubcc4\ub3c4\uc778\uc2dd\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\ud569\ub2c8\ub2e4.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \ube60\ub974\uac8c \uc2dc\uc7a5 \ubc0f \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud574\uc57c \ud558\ub294 \ud544\uc694\uc131\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[772,8825],"class_list":["post-386909","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-cloud-communications","tag-8825"],"acf":[],"yoast_head":"\n\ud074\ub77c\uc6b0\ub4dc \ub3c4\ucc29: noun\uc774 \ub3d9\uc0ac\ub85c \ub418\ub294 \uacbd\uc6b0 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cloud-has-arrived-when-a-noun-becomes-a-verb\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud074\ub77c\uc6b0\ub4dc \ub3c4\ucc29: noun\uc774 \ub3d9\uc0ac\ub85c \ub418\ub294 \uacbd\uc6b0 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \ube60\ub974\uac8c \uc2dc\uc7a5 \ubc0f \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \uc801\uc751\ud574\uc57c \ud558\ub294 \ud544\uc694\uc131\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cloud-has-arrived-when-a-noun-becomes-a-verb\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-07-10T17:02:40+00:00\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" 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