{"id":386998,"date":"2020-06-18T08:45:32","date_gmt":"2020-06-18T15:45:32","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco%eb%8a%94-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ed%8a%b8-contact-center-2020%ec%9a%a9-ar-%ea%b7%b8%eb%9d%bc%eb%a7%88%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b8%8c%ec%97%90%ec%84%9c-%eb%a6%ac%eb%8d%94\/"},"modified":"2020-06-18T08:45:32","modified_gmt":"2020-06-18T15:45:32","slug":"cisco%eb%8a%94-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ed%8a%b8-contact-center-2020%ec%9a%a9-ar-%ea%b7%b8%eb%9d%bc%eb%a7%88%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b8%8c%ec%97%90%ec%84%9c-%eb%a6%ac%eb%8d%94","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco%eb%8a%94-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ed%8a%b8-contact-center-2020%ec%9a%a9-ar-%ea%b7%b8%eb%9d%bc%eb%a7%88%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b8%8c%ec%97%90%ec%84%9c-%eb%a6%ac%eb%8d%94\/","title":{"rendered":"Cisco\ub294 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020\uc6a9 Ar \uadf8\ub77c\ub9c8\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4."},"content":{"rendered":"


\n \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center\ub85c \uace0\uac1d\uc744 \uc704\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5\uc744 \uc8fc\ub3c4<\/strong>
\n<\/span><\/h2>\n

\uc9c0\ub09c \ud574 Cisco\ub294 \uace0\uac1d \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 \ubc0f \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc810\ud560 \uc218 \uc788\ub3c4\ub85d \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc9c4\ud589\ud574 \uc654\ub2e4. \u00a0\uc6b0\ub9ac\ub294 \uc5ec\ub7ec \uac15\uc810\uc5d0 Webex Contact Center\ub97c \ub7f0\uce6d\ud558\uace0, \ucd5c\uadfc \ub300\uaddc\ubaa8 \uae30\uc5c5\uc758 \ud2b9\uc720\uc758 \uc815\uad50\ud55c \uc694\uad6c\uc5d0 \ucda9\uc871\ud558\ub294 \uacac\uace0\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc778 Webex Contact Center<\/a>Enterprise\ub97c \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub2f9\uc0ac\ub294 Voicea\ub97c \ud655\ubcf4\ud558\uace0, \ub3d9\uae09 \ucd5c\uc0c1\uae09 \ub2e8\uc5b4 \uc624\ub958 \ube44\uc728 \ubc0f \ub300\ubcf8 \ucc98\ub9ac \uc815\ud655\uc131 \uc131\ub2a5\uc744 \ud1b5\ud574 \uc0dd\uc0b0\uc131 \ubc0f \ud1b5\ud654 \ucc98\ub9ac \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc0c8\ub85c\uc6b4 AI \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8 \ud1b5\ud654\ub300\ud654 \uae30\ub2a5\uc744 \uc2e0\uc18d\ud558\uac8c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \ub450 \ubc88\uc9f8\ub85c \uc8fc\uc694 \uc778\uc218\ud55c \uae30\uc5c5\uc740 CloudCherry \uc785\ub2c8\ub2e4. \uadf8 \uacb0\uacfc SaaS \uc194\ub8e8\uc158\uc778 Webex Experience Management<\/a>\ub294 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31 \ubc0f \uc5ec\uc815 \ud658\uacbd\uc758 \uc758\ubbf8 \uc788\ub294 \ubd84\uc11d\uc744 \uc218\ud589\ud558\uc5ec Net Promoter Score \ubc0f \uace0\uac1d \uc218\uba85 \uac00\uce58 \ub4f1 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uccab \ubc88\uc9f8 \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n

\uc800\ud76c\uc758 \uc8fc\ubb38\ud615 \uc194\ub8e8\uc158\uc744 \ud604\uc800\ud788 \uac15\ud654\ud558\uc5ec, \uace0\uac1d\uc5d0\uac8c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub77c\uc774\uc13c\uc2a4\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uac04\ud3b8\ud55c \ubc29\ubc95\uc744 \uc81c\uacf5\ud558\uace0, \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \ubd84\uc11d \ubcf4\uace0, \ud1b5\ud654 \ub300\uc6a9, \uace0\uac1d \ud53c\ub4dc\ubc31 \uba54\ud2b8\ub9ad \ub4f1 \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc5d0 \ud1b5\ud569\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ucc44\ud0dd\uc758 \uc218\uace0\ub97c \uc904\uc785\ub2c8\ub2e4.<\/p>\n

\uc5f0\ub77d\ucc98 \uc13c\ud130 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc758 \uae30\ubcf8\uc774\uc790 \ud5a5\ud6c4 \ubaa8\ub4e0 \ud601\uc2e0\uc744 \uc704\ud55c \ud1a0\ub300\ub97c \ud615\uc131\ud558\uace0 \uc788\ub294 Webex \uc544\ud0a4\ud14d\ucc98\uc5d0 \uae30\ubc18\ud55c \uc624\ud508 \uc720\uc5f0\ud55c \uba40\ud2f0 \ud14c\ub10c\ud2b8 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc778 Contact Center\uc6a9 Webex \ud50c\ub7ab\ud3fc\uc744 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ub2f9\uc0ac\uc758 AI \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub294 \ub300\ud654\ud615 IVR \uc194\ub8e8\uc158, Google Cloud Dialogflow\uc5d0 \ub300\ud55c \ud68d\uae30\uc801\uc778 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc5f0\ub9d0\uc5d0 \ud06c\uac8c \uc131\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud5a5\ud6c4\uc5d0 \ub354 \ub9ce\uc740 AI \uae30\ubc18 \uae30\ub2a5\uc744 \uc81c\uacf5\ud560 \uacc4\ud68d\ub3c4 \uc138\uc6cc\uc84c\ub2e4. Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624<\/a> \uc5d0 \uc801\uc6a9\ub41c \ucd5c\uc2e0 \uc778\ud154\ub9ac\uc804\uc2a4 \ud601\uc2e0\uc5d0 \ub300\ud55c \uacf5\uc9c0 \uc0ac\ud56d\uc744 \uc77d\uc5b4 \ubcf4\uc2ed\uc2dc\uc624.<\/p>\n


\n Ar\uc120 \ub9ac\uc11c\uce58\ub85c \uc2dd\ubcc4<\/strong>
\n<\/span><\/h2>\n

\uc804\uc138\uacc4\uc801\uc73c\ub85c \uc778\uc815\ubc1b\uace0 \uc788\ub294 \uc5c5\uacc4 \ubd84\uc11d\uac00\uc778 Ar \ubbf8\ub4dc \ub9ac\uc11c\uce58\uac00 \ub2f9\uc0ac\uc758 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc640 \uc804\ub7b5\uc744 \ub2e4\uc2dc \ud55c \ubc88 \uc778\uc815\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc778\ud154\ub9ac \uc804\ud2b8 Contact Center\ub97c \uc704\ud55c 2020 Ar intelligent Contact Center<\/a>\uc5d0\uc11c Cisco\ub294 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center \uce74\ud14c\uace0\ub9ac\uc758 \ub9ac\ub354\ub85c \ubc1d\uc544\uc84c\ub2e4.<\/p>\n

Aradvisor Research\ub294 \ub3c5\ub9bd\uc801\uc778 \ub9ac\uc11c\uce58 \ubc0f \uc790\ubb38 \ud68c\uc0ac\ub85c, 12\ub144 \ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4\uc640 IT \uacbd\uc601\uc9c4\uc774 \ubcf4\ub2e4 \uc790\uc138\ud55c \uc815\ubcf4\uc758 \uae30\uc220 \ubc0f \uc804\ub7b5 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud574 \uc654\ub2e4. \u00a0Ar \ubc29\uc1a1 \ub9ac\uc11c\uce58 \uae00\ub85c\ube0c\ub294 \ube44\uad50 \uc694\uc18c\ub4e4\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud06c\uae30 \ubc0f \uc2dc\uc7a5 \uc810\uc720\uc728\uc744 \ub118\uc5b4\uc120 \uc2dc\uc7a5 \ud3c9\uac00 \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc81c\uacf5\uc5c5\uccb4\uc758 \uc644\uc804\ud55c \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \uae30\ub2a5\uc744 \ud3c9\uac00\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uae00\ub85c\ub9ac\ud2b8\uc5d0\uc11c \uc704\uce58\ub294 \uc644\uc131\ub41c \uacf5\uae09\uc790\uc758 \ud5a5\ud6c4 \uc804\ub7b5\uc774 \uc2dc\uc7a5\uc5d0\uc11c\uc758 \uc804\ub7b5 \uc989, \uc131\ub2a5\uacfc \ube44\uc804\uc758 \uade0\ud615\uc744 \ucda9\uc871\ud558\ub294 \ub370 \uc5bc\ub9c8\ub098 \uad00\ub828\uc774 \uc788\ub294\uac00\uc5d0 \ub300\ud574 \ubc18\uc601\ud569\ub2c8\ub2e4.<\/p>\n

\"Arisco

Copyright \u00a9 2020 Ar \ud574\ub2f9 \ub9ac\uc11c\uce58 Inc. \ubc0f\/\ub610\ub294 \uad00\ub828 \uc81c\ud734. All rights reserved. Ar \ud2b9\ud5c8 \ub9ac\uc11c\uce58 \ubc0f Ar\ud328\ub110 \ub9ac\uc11c\uce58 \uae00\ub85c\ube0c\ub294 Ar\uc120 Research Inc.\uc758 \uc0c1\ud45c\uc785\ub2c8\ub2e4.<\/p><\/div>\n

Ar trademark \uc758 \ubd84\uc11d\uc740 \uc81c\ud488 \uc804\ub7b5, \uc131\ub2a5, \uc2e4\ud589, \uae00\ub85c\ubc8c \ub3c4\ub2ec \ub4f1 \ud575\uc2ec\uc801\uc778 \uc601\uc5ed\uc744 \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4. Ar \uadf8\ub77c\ubbf8\uc2a4 \ub9ac\uc11c\uce58 \uc8fc\ub3c4 \ubd84\uc11d\uac00 Jim Lundy\uac00 \uc791\uc131\ud55c \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74: UCC\uc758 \uc120\ub450 \uc8fc\uc790\uc778 Cisco\ub294 2019\ub144 \uc13c\ud130\uc5d0\uc11c AI\ub97c \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uc77c\ub828\uc758 \uacf5\uc9c0\ub97c \ubc1c\ud45c\ud588\ub2e4.<\/p>\n

\ub2f9\uc0ac\uc758 \ub9ac\ub354\uc2ed \uc785\uc9c0\uac00 \uacf5\uace0\ud574 \uc8fc\uc5c8\ub2e4\uace0 \uc0dd\uac01\ud558\ub294 \uc8fc\uc694 \uc6d0\uc778\uc740 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n


\n Cisco \ube0c\ub79c\ub4dc <\/strong>
\n<\/span><\/h2>\n

Cisco\uc758 \ube0c\ub79c\ub4dc\ub294 \ud601\uc2e0, \uad11\ubc94\uc704\ud55c R&D, \uc624\ud508 \ud50c\ub7ab\ud3fc, \ub514\uc9c0\ud138 \ubcc0\ud658, \uc791\uc5c5\uc758 \ubbf8\ub798\ub97c \ubcc0\ud654\ud558\uae30 \uc704\ud55c \uac83\uc73c\ub85c \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ub2f9\uc0ac\ub294 \ub300\uaddc\ubaa8 \uae30\uc5c5 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ubc30\uce58\uc640 \uae30\uc5c5 IT \ubc0f \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc758 \uc694\uad6c\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc704\ud574 \ub300\uaddc\ubaa8\ub85c \uc2e4\ud589\ud558\ub294 \uae30\ub2a5\uc744 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n Contact Center \uc124\uce58 \ubca0\uc774\uc2a4<\/strong>
\n<\/span><\/h2>\n

36,000\uc5ec \uac1c\uc758 \ub2e4\ub978 \uae30\uc5c5\uc5d0\uc11c 300\ub9cc \uba85 \uc774\uc0c1\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 Cisco Contact Center \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc624\ub298\ub0a0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \ub300\ud574 \uc2dc\uc7a5 \uc810\uc720\uc728 1\uc704\ub97c \uae30\ub85d\ud558\uace0 \uc788\uc73c\uba70 \ubd81\ubbf8 \uc9c0\uc5ed\uc740 1\uc704, \uc804\uc138\uacc4 2\uc704\ub97c \uae30\ub85d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\uc758 \uace0\uac1d \ubc94\uc704\ub294 \uc911\uc18c\uae30\uc5c5\uc5d0\uc11c\ubd80\ud130 \ubaa8\ub4e0 \uc0b0\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub300\uaddc\ubaa8 \uae30\uc5c5\uc5d0 \uc774\ub974\uac8c \ub429\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \ud2b9\ud654\ub41c Contact Center \uc138\uc77c\uc988 \uc870\uc9c1 \ubc0f \uc804\uc138\uacc4\uc801\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uad11\ubc94\uc704\ud55c \ud30c\ud2b8\ub108 \ub124\ud2b8\uc6cc\ud06c\ub97c \uc6b4\uc601\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n AI\uc5d0 \uc9d1\uc911 <\/strong>
\n<\/span><\/h2>\n

\ub3d9\ubc18, Voicea, MindMeld, CloudCherry \ub4f1\uc758 \uc778\uc218\ub97c \ud1b5\ud574 AI \uc0ac\ub840\uc5d0 \ub9ce\uc740 \ud22c\uc790\ub97c \ud588\ub2e4. \uc774\ub7ec\ud55c \uc804\ubb38\uc131\uc744 \ud1a0\ub300\ud558\uc5ec \uc790\uccb4\uc6b4\uc601 AI \uc194\ub8e8\uc158\uc758 \uc9d1\ud569\uc744 \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c Google Cloud\uc640\uc758 \ud30c\ud2b8\ub108\uc27d\uc744 \ud1b5\ud574 CCAI(\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 AI) \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uae09 AI \uae30\ub2a5\uc758 \uc2dc\uc7a5 \ub3c4\uc785\uc744 \uac00\uc18d\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \uc720\uc5f0\ud55c \ud074\ub77c\uc6b0\ub4dc, \ud504\ub808\ubbf8\uc2a4 \ubc0f \ud558\uc774\ube0c\ub9ac\ub4dc \ubc30\ud3ec \uc635\uc158<\/strong>
\n<\/span><\/h2>\n

\uc800\ud76c\uc758 \uba40\ud2f0 \ud074\ub77c\uc6b0\ub4dc \uc811\uadfc \ubc0f \uc720\uc5f0\ud55c \uc18c\ube44 \ubaa8\ub378\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \ud074\ub77c\uc6b0\ub4dc \ubcc0\ud658\uc758 \uccab \ubc88\uc9f8 \ub2e8\uacc4\ub97c \uc27d\uac8c \uc218\ud589\ud558\uc5ec \ucc44\ud0dd \ubc0f \ud655\uc7a5\uc131 \ubb38\uc81c\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucda9\uc871\ud558\ub294 \ub3d9\uc2dc\uc5d0 On-\ud504\ub808\ubbf8\uc2a4 \ud22c\uc790\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Contact Center\uc6a9 Webex \ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 Cisco Contact Center \uace0\uac1d\uc774 \ud074\ub77c\uc6b0\ub4dc \ubbfc\ucca9\ud558\uace0 \ud601\uc2e0\uc801\uc778 \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc804\ub2ec\ud558\ub294 \ud55c\ud3b8, \uc2dc\uac04\uc774 \uc9c0\ub09c \ub2e4\uc74c\uc5d0 \uc911\ub2e8\ub418\uc9c0 \uc54a\uace0 \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \uc2e4\uc9c8\uc801\uc778 \uacbd\ub85c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.
\n \uc9c0\uc6d0\ub418\ub294 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130?<\/a>
\n<\/strong><\/p>\n


\n \uc885\ub2e8 \uac04 \uc554\ud638\ud654<\/strong>
\n<\/span><\/h2>\n

Cisco\ub294 \uae30\uc5c5 \ubcf4\uc548\uc5d0 \ub300\ud574 \uc5c5\uacc4 \uc120\ub450\uc758 \ud3c9\ud310\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc800\ud76c\ub294 \uadc0\ud558\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ubcf4\ub2e4 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uace0, \uace0\uac1d\uc758 \uac1c\uc778 \uc815\ubcf4 \ubc0f \uae30\ubc00\uc131\uc744 \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ud22c\uc790\ud569\ub2c8\ub2e4. \uc800\ud76c \uc81c\ud488\uc740 Cisco\uc758 \ub192\uc740 \ubcf4\uc548 \ud45c\uc900\uc744 \uc900\uc218\ud558\uace0 \uc11c\ube44\uc2a4 \ubc0f \uc131\ub2a5\uc758 \ud488\uc9c8\uc744 \uc900\uc218\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\ub4e4\uc774 Cisco\uc640 \uac19\uc740 \ubcf4\uc548 \ub9ac\ub354\ub85c\ubd80\ud130 \uae30\ub300\ud558\ub294 \ub9c8\uc74c\uc774 \uc548\uc815\uc801\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n


\n \uc804\ubc18\uc801\uc778 Unified Communications \ubc0f \ud611\uc5c5 \uae30\ub2a5<\/strong>
\n<\/span><\/h2>\n

Cisco\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130, \uba54\uc2dc\uc9d5, \ubbf8\ud305, \ud1b5\ud654, \ubcf4\uc548, \ub124\ud2b8\uc6cc\ud0b9 \ubc0f \uc7a5\uce58 \ub4f1 \ub2e4\uc591\ud55c \ud1b5\uc2e0 \uc601\uc5ed\uc758 \uad11\ubc94\uc704\ud55c \ud1b5\ud569 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc804\ub2ec\ud558\ub294 “\ud070 \uc0ac\uc9c4”\uc5d0 \uc8fc\ub825\ud558\uc5ec \ub2e4\ub978 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc81c\uacf5\uc5c5\uccb4\uc640\ub294 \ucc28\ubcc4\ud654\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud575\uc2ec \uae30\ub2a5\uc758 \ud1b5\ud569\uc744 \ud1b5\ud574 \uc5c4\uccad\ub09c \uc0dd\uc0b0\uc131 \uc774\uc810\uacfc \uaddc\ubaa8\uc758 \uacbd\uc81c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uae30\ub2a5\uc740 \ud611\uc5c5 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub77c\uace0 \uc758 \uac1c\ub150\uc744 \uc9c0\uc6d0\ud558\uba70, \uc804\ubc29\uc704\uc801\uc778 \uc790\uc6d0\ubd80\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0ac\ub840\uc758 \ub2e4\ub978 \uc608\ub294 \ud1b5\ud654 \ud488\uc9c8\uc744 \ud5a5\uc0c1\ud558\uace0 Webex Calling \uc194\ub8e8\uc158 \uc778\uc218\uc758 \uc6a9\uc774\uc131\uc744 \uc704\ud574 Webex Contact Center\uc640 \ud1b5\ud569\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \uc778\ud154\ub9ac\uc804 \ud2b8 Contact Center\uc6a9 2020 Ar\uc5ed \uae00\ub85c\ube0c \ubcf4\uace0\uc11c\ub97c \uc77d\uc5b4\ubcf4\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n

\n

\u00a0<\/em>Arlala\uc758 \ub9ac\uc11c\uce58 \uace0\uc9c0 \uc0ac\ud56d: Aragon Research\ub294 \uc5f0\uad6c \ubc1c\ud589\ubb3c\uc5d0 \uba85\uc2dc\ub41c \uacf5\uae09\uc5c5\uccb4\ub098 \ud574\ub2f9 \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ub4f1\uae09\uc774 \uac00\uc7a5 \ub192\uc740 \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\ud0dd\ud558\ub3c4\ub85d \uad8c\uc7a5\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Aragon Research \ubc1c\ud589\ubb3c\uc740 Aragon Research and Advisory Services \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uba70 \uc0ac\uc2e4 \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. Aragon Research\ub294 \uc5b4\ub5a0\ud55c \uc885\ub958\uc758 \ubcf4\uc99d \uc5c6\uc774 \uc5f0\uad6c \ubc1c\ud589\ubb3c\uacfc \uadf8 \uc548\uc5d0 \ud3ec\ud568\ub41c \uc815\ubcf4\ub97c \u201c\uc788\ub294 \uadf8\ub300\ub85c\u201d \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/em><\/p>\n

\"Ar\uc758<\/p>\n

\ucd9c\ucc98:<\/strong><\/p>\n

Ar\uc758 \ub9ac\uc11c\uce58<\/p>\n

\n

\ub354\uc6b1 \uc790\uc138\ud55c<\/strong> Cisco\uc758 \ucd5c\uc2e0 \ud601\uc2e0\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uace0,\uc5f0\ub77d\ucc98 \uc13c\ud130<\/a> \uc5d0 \ub300\ud55c \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \ud5a5\uc0c1See\uc758 \ub2e4\ub978 Cisco\ub294 Ar \uc9c0\ub2a5<\/a> \uc801\uc778 \ub9ac\ub354\uc774\uc790 \uadc0\ud558\uc758 Contact Center “In the zone”\uc5d0 \uc704\uce58\ud569\ub2c8\uae4c?<\/a><\/p>\n

Webex Contact Center Enterprise \uc18c\uac1c [Webinar]<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Cisco Contact Center\ub294 \uc5c5\uacc4 \ubd84\uc11d\uac00\uc778 Ar\ud658 \ub9ac\uc11c\uce58\uac00 \uac15\uc870\ud558\ub294 \uae30\ud0c0 \uae30\ub2a5 \uc911\uc5d0\uc11c AI, \uc720\uc5f0\ud55c \ud074\ub77c\uc6b0\ub4dc, UCC \uae30\ub2a5\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub2e4.<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4421,4761,8174],"class_list":["post-386998","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-awards","tag-4761","tag-8174"],"acf":[],"yoast_head":"\nCisco\ub294 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020\uc6a9 Ar \uadf8\ub77c\ub9c8\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4. | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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