{"id":387075,"date":"2020-05-13T06:18:26","date_gmt":"2020-05-13T13:18:26","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-cisco-%eb%b0%8f-%ec%84%b8%ec%9d%bc%ec%8a%a4%ec%9d%b4%eb%8d%98%ed%8a%b8%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%a0%84\/"},"modified":"2020-05-13T06:18:26","modified_gmt":"2020-05-13T13:18:26","slug":"%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-cisco-%eb%b0%8f-%ec%84%b8%ec%9d%bc%ec%8a%a4%ec%9d%b4%eb%8d%98%ed%8a%b8%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%a0%84","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ed%98%91%ec%97%85\/%ed%95%98%ec%9d%b4%eb%b8%8c%eb%a6%ac%eb%93%9c-%ec%97%85%eb%ac%b4-%eb%b0%a9%ec%8b%9d\/%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-cisco-%eb%b0%8f-%ec%84%b8%ec%9d%bc%ec%8a%a4%ec%9d%b4%eb%8d%98%ed%8a%b8%eb%8a%94-%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98%ec%9d%98-%ec%a0%84\/","title":{"rendered":"\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Cisco \ubc0f \uc138\uc77c\uc2a4\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc804\uccb4 \ubcf4\uae30\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4."},"content":{"rendered":"<p><strong><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-322973\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" alt=\"Matthew Saskin, \uace0\uac1d \ud658\uacbd VP \uc138\uc77c\uc988 \uc911\" width=\"100\" height=\"117\" \/><br \/>\n  <span>Matthew Saskin \uc758 \uace0\uac1d \ud658\uacbd \ubd80\uc0ac\uc7a5\uc778 Matthew<\/span> <\/strong>  Saskin\uc740 \ube44\uc988\ub2c8\uc2a4 \ub9cc\ub4e4\uae30 \ubc0f \ud655\uc7a5\uc5d0 \uc785\uc99d\ub41c \uae30\ub85d, \uace0\uac1d \uacbd\ud5d8 \ubc0f \ub514\uc9c0\ud138 \uc804\ub7b5\uc5d0 \ub300\ud55c \uc804\ubb38\uc131\uc744 \uc785\uc99d\ud55c \uc131\uacf5\ud55c \uc2dc\uc7a5 \uc9c4\ucd9c \ub9ac\ub354\uc785\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><span><br \/>\n  <strong>Cisco Contact Center\uc758 \ubd80\uc7a5\uc7a5\uc778 Vinod Muthukrishnan \uc758 \ucd08\ub300\uc7a5 \ubc0f Matthew Saskin, Selligent\uc758 \uace0\uac1d \ud658\uacbd \ubd80\uc0ac\uc7a5.<\/strong><br \/>\n<\/span><\/p>\n<h2><span><br \/>\n  <strong>\uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ud5a5\uc0c1\ud558\uae30 \uc704\ud574 \uc870\uc9c1\uc801\uc778 \uc0ac\uc77c\ub85c\ub9ac \ube0c\ub9ac\uc804\ud2b8<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc704\ud574 \ub9e4\uc6b0 \uc911\uc694\ud55c \uac83\uc73c\ub85c \ud3c9\uac00\ub418\uace0 \uc788\uc73c\uba70, \uc774\uc81c \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \ube0c\ub79c\ub4dc, \uc81c\ud488 \ud488\uc9c8 \ubc0f \uac00\uaca9\uc744 \uaca8\ub97c \uc774\uaca8\ub0b4\uae30 \uc704\ud55c \ucd5c\uace0\uc758 \uacbd\uc7c1 \ucc28\uc120\uc758 \ucc28\ubcc4\ud654\ub41c \uac83\uc73c\ub85c \uac04\uc8fc\ub429\ub2c8\ub2e4. \u00a0Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/contact-center-survey-2020.html\"><\/a>\uc758 \uae00\ub85c\ubc8c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74, \uc774\uc81c \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uc808\ubc18 \uc774\uc0c1\uc774 CX \uc784\uc6d0\uc73c\ub85c \ubcf4\uace0\ub418\uace0, 72%\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc758\uc0ac\uacb0\uc815\uc790\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uac01\ud55c \ud658\uacbd\uc774 \uac00\uc7a5 5\ub300 \ube44\uc988\ub2c8\uc2a4\uc758 \uacfc\uc81c \uc911 \ud558\ub098\ub77c\uace0 \uc0dd\uac01\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \uadf8\ub4e4\uc774 \ud568\uaed8 \uc791\uc5c5\ud558\ub294 \ud68c\uc0ac\uac00 \uc5b4\ub5bb\uac8c \ud544\uc694\ud55c \ubbf8\ud305\uc744 \ud558\ub294\uac00\uc5d0 \ub300\ud55c \uc9c0\uc18d\uc801\uc778 \ud1b5\uc2e0\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \u00a0\ub9ce\uc740 \uc870\uc9c1\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ucd5c\uace0\uc758 \ud658\uacbd\uc744 \uc804\ub2ec\ud558\ub294 \uac83\uc740 \uc5f0\ub77d\ucc98\uc758 \uc720\uc77c\ud55c \uc9c0\uc810\uc778 Contact Center<\/a> \ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4. \ub2e4\ub978 \uc0ac\uc6a9\uc790\ub4e4\uc774 \uc790\ub3d9\ud654\ub97c \uc774\ud589\ud55c \uc774\ud6c4 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uc0c1\ud638 \uc791\uc6a9\uc758 \ub9c8\uc9c0\ub9c9 \uc9c0\uc810\uc785\ub2c8\ub2e4. \uc774\uba54\uc77c, \uc628\ub77c\uc778, \uc601\uc5c5\uc0ac\uc6d0, \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uc601\uc5c5, \ub9c8\ucf00\ud305, \uace0\uac1d \uc11c\ube44\uc2a4 \ub4f1 \ud68c\uc0ac\uc640 \uace0\uac1d \uac04\uc758 \uc5ec\ub7ec \uac00\uc9c0 \uc5f0\ub77d\uc810\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc\uc758 \uc811\ucd09\uc5d0\uc11c \ube44\uc77c\uad00\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>Cisco \ubc0f \uc140\ub9ac\uc804\ud2b8 \ud30c\ud2b8\ub108\uc2ed<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco \ubc0f \uc140\ub9ac\uc804\ud2b8\ub294 \uace0\uac1d\uacfc \ud568\uaed8 \ud30c\ud2b8\ub108\ub97c \ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uace0\uac1d \ud658\uacbd \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0 Cisco \uc194\ub8e8\uc158 \ud50c\ub7ec\uc2a4 \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc758 \uc77c\ud658\uc73c\ub85c, Selligent\ub294 Cisco \uace0\uac1d\uc5d0\uac8c \uace0\uac1d\uc758 \uc720\ub2c8\ubc84\uc15c \ud504\ub85c\ud544\uc744 \ud65c\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uc911\uc2ec\uc758 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud30c\ud2b8\ub108\uc2ed\uc740 \uae30\uc5c5\uc774 \uc0c8\ub85c\uc6b4 \uc218\uc900\uc758 \uc9c0\ub2a5\uc801\uc778 \uace0\uac1d \uad00\ub9ac\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ub2a5\uac00\ud558\ub294 \uc634\ub2c8\uccb4\uc778 \uace0\uac1d \uc5ec\uc815\uacfc \uc5f0\uacb0\ub418\uace0 \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec<\/strong><br \/>\n<\/span><\/h2>\n<p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><\/a> 5\uc6d4 20\uc77c \uc218\uc694\uc77c \uc624\uc804 11:00 PT\/2:00 ET\uc5d0\uc11c ZK Research\uc758 Principal Analyst and ZK Research\uc640 \uc0c1\uc758\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\uace0, \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5, \uc5d0\uc774\uc804\ud2b8 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud558\uba70, \uc218\uc775\uacfc \ucda9\uc131\ub3c4\ub97c \uc99d\uac00\uc2dc\ud0a4\ub294 \ubcc0\ud658\uc744 \ub3c4\ubaa8\ud560 \uc218 \uc788\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc6b4\uc601\uc758 \uc624\ubc84\ud5e4\ub4dc\ub97c \uc808\uac10\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc6e8\ube44\ub098\uc5d0\uc11c \ub2e4\uc74c\uc744 \ub17c\uc758\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d \uc5ec\uc815\uc758 \uc885\ub2e8 \ubcf4\uae30\ub97c \uc5bb\ub294 \ubc29\ubc95<\/li>\n<li>\uc9c1\uc6d0\uc5d0\uac8c \uc601\uc5c5 \uc804\ubc18 \ubc0f \ud310\ub9e4 \uae30\ud68c\ub97c \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\ub294 \ubc29\ubc95<\/li>\n<li>\uace0\uac1d\uacfc\uc758 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ubcc0\uacbd\uc744 \uc904\uc774\ub294 \ubc29\ubc95<\/li>\n<li>\uae0d\uc815\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud560 \uc218 \uc788\ub294 \uc0ac\uc804 \uc9c0\uc6d0 \ubaa8\ub378\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95<\/li>\n<\/ul>\n<blockquote><p><a href=\"https:\/\/use.webex.com\/customer-experience-webinar\"><br \/>\n  <strong>\uc624\ub298 45\ubd84 \ubd84\ub2f9 \uc6e8\ube44\ub098\uc5d0 \ub4f1\ub85d\ud558\uc2ed\uc2dc\uc624.<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"https:\/\/use.webex.com\/customer-experience-webinar aligncenter wp-image-323076 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/ac2d633d-screen-shot-2020-05-13-at-7.27.36-am-1024x573.png\" alt=\"\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\" width=\"640\" height=\"358\" \/><\/p>\n<p>\ub2e4\uc74c \ub9ac\uc18c\uc2a4\ub3c4 \uccb4\ud06c\ud558\uc2ed\uc2dc\uc624.<\/p>\n<ul>\n<li>Webex \ud658\uacbd \uad00\ub9ac <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740<\/a><\/li>\n<li>\uc140\ub9ac\uc804\ud2b8\uc5d0 <a href=\"https:\/\/www.selligent.com\/cisco\">\ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \uc194\ub8e8\uc158 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38<\/a> \ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ul>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c Webex<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">\ud658\uacbd \uad00\ub9ac\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uae30: AI \uc81c\uacf5 \uc5ec\uc815 \ubd84\uc11d \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd \ubcc0\ud658<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-webex-experience-management-voice-of-employee-work-from-home-solution\">Cisco\ub294 \ud648 \uc194\ub8e8\uc158\uc5d0\uc11c Webex \ud658\uacbd \uad00\ub9ac &#8220;\uc9c1\uc6d0\uc758 \uc74c\uc131&#8221;<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-webinar-on-the-future-of-customer-experience-five-predictions\">\uc791\uc5c5\uc744 \uc18c\uac1c\ud558\uace0, \uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\uc5d0 \ub300\ud55c \uc6e8\ube44\ub098\uc5d0 \uc5f0\uacb0\ud569\ub2c8\ub2e4. \ub2e4\uc12f \uc608\uc0c1<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>ZK Research, Cisco \ubc0f \uc138\uc77c\uc988\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \uce21\uba74\uc744 \uc804\uccb4\uc801\uc73c\ub85c \ud45c\uc2dc\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \ud658\uacbd\uc744 \uc0ac\uc804\uc801\uc73c\ub85c \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ub17c\uc758\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1576,8025],"tags":[4278,8174],"class_list":["post-387075","post","type-post","status-publish","format-standard","hentry","category-1576","category-8025","tag-contact-center-as-a-service","tag-8174"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Cisco \ubc0f \uc138\uc77c\uc2a4\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc804\uccb4 \ubcf4\uae30\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Cisco \ubc0f \uc138\uc77c\uc2a4\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc804\uccb4 \ubcf4\uae30\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"ZK Research, Cisco \ubc0f \uc138\uc77c\uc988\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \uce21\uba74\uc744 \uc804\uccb4\uc801\uc73c\ub85c \ud45c\uc2dc\ud558\uc5ec \uae30\uc5c5\uc774 \uace0\uac1d \ud658\uacbd\uc744 \uc0ac\uc804\uc801\uc73c\ub85c \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ub17c\uc758\ud569\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-13T13:18:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/05\/4f01848d-screen-shot-2020-05-12-at-4.39.41-pm-150x150.png\" \/>\n<meta name=\"author\" content=\"Vinod Muthukrishnan\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vinod Muthukrishnan\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.webex.com\/collaboration\/hybrid-work\/join-our-webinar-cisco-and-selligent-deliver-a-complete-view-of-customer-experience\/\"},\"author\":{\"name\":\"Vinod Muthukrishnan\",\"@id\":\"https:\/\/blog.webex.com\/es\/#\/schema\/person\/e6bea11eea1f62ad67ea7bba07a7d63d\"},\"headline\":\"\uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Cisco \ubc0f \uc138\uc77c\uc2a4\uc774\ub358\ud2b8\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \uc804\uccb4 \ubcf4\uae30\ub97c 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