{"id":387126,"date":"2020-04-27T06:14:11","date_gmt":"2020-04-27T13:14:11","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ed%99%94%eb%aa%85%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4%eb%a5%bc-%ed%86%b5%ed%95%b4-skyrocket-cisco-contact-center%ec%9d%98-%ed%9a%a8%ec%9c%a8%ec%84%b1\/"},"modified":"2020-04-27T06:14:11","modified_gmt":"2020-04-27T13:14:11","slug":"%ed%99%94%eb%aa%85%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4%eb%a5%bc-%ed%86%b5%ed%95%b4-skyrocket-cisco-contact-center%ec%9d%98-%ed%9a%a8%ec%9c%a8%ec%84%b1","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%99%94%eb%aa%85%ec%a0%81%ec%9d%b8-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4%eb%a5%bc-%ed%86%b5%ed%95%b4-skyrocket-cisco-contact-center%ec%9d%98-%ed%9a%a8%ec%9c%a8%ec%84%b1\/","title":{"rendered":"\ud654\uba85\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ud1b5\ud574 Skyrocket Cisco Contact Center\uc758 \ud6a8\uc728\uc131"},"content":{"rendered":"<h2><span><br \/>\n  <strong>Call Center \ud6a8\uc728\uc131 \ud5a5\uc0c1\u00a0<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8\uc740 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354, \uaddc\ubaa8\uc5d0 \uad00\uacc4 \uc5c6\uc774, \ubaa8\ub4e0 \uc218\uc9c1\uc801 \uc120\ub450 \uc5c5\uccb4\uc5d0 \uc6b0\uc120\ud569\ub2c8\ub2e4. \uc624\ub298\ub0a0 \uace0\uac1d\ub4e4\uc740 \ub3c5\ub9bd\uc801\uc774\uc2dc\uace0, <strong><\/strong>\uc140\ud504\uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc5d0 \uc561\uc138\uc2a4\ud558\ub824\ub294 \uc790\uac00 \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc5d0 \uc561\uc138\uc2a4\ud558\uace0 \uc2f6\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ubb38\uc81c\uc640 \uc694\uad6c\uc5d0 \uc801\ud569\ud55c \uc194\ub8e8\uc158\uc744 \uad6c\ub9e4\ud558\ub294 \uac83\uc744 \uc6d0\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub9cc\uc871\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc804\ub2ec\ud558\uae30 \uc704\ud55c \ud575\uc2ec\uc740 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ube68\ub9ac \ud574\uacb0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc989, \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uba74 \uac00\uc7a5 \uc88b\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc778\ud154\ub9ac\uc804\uc2a4(\uc9c0\ub2a5 <strong> <\/strong>) <strong> <\/strong>\uc2e4\ud589\uc740 \uccab \ubc88\uc9f8 \uc5f0\ub77d\ucc98 \ud574\uc0c1\ub3c4(FSR)\ub97c \ud5a5\uc0c1\ud558\uace0, \uc77c\ubd80 \ubd84\uc11d\uac00\ub4e4\uc774 \uc798 \uc124\uacc4\ub41c \ubd07\uc744 \ud1b5\ud574 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc758 \uc5c4\uccad\ub09c \ubc31\ubd84\uc728\uc744 \ud574\uacb0\ud560 \uc218 \uc788\uc744 \uac83\uc73c\ub85c \uc608\uc0c1\ud558\ub294 \uc9c0\uc810\uc5d0 \ub300\ud55c \uace0\uac1d \uacbd\ud5d8\uacfc \ubcf4\uc874\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc8fc\uc694 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-320774 size-full\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/993a390f-customerexperienceandretention.png\" alt=\"\uace0\uac1d\uad8c\ud55c \" width=\"731\" height=\"312\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>Cisco Contact Center\uc758 \ubbf8\ub798<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc800\ub294 \ud5a5\ud6c4\uc5d0 \ubd07\uc774 \ubcf4\ub2e4 \uac15\ub825\ud574 \ub420 \uac83\uc73c\ub85c \uc0dd\uac01\ud558\ub098, \ub0b4 \ud544\ub4dc \uacbd\ud5d8\uc5d0 \uae30\ubc18\ud55c \ub0b4 \uc2e4\ub9ac\uc801\uc778 \uc81c\uc548\uc740 \uc57d\uac04 \ub2e4\ub97c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \uc9c1\uc811\uc801\uc778 Contact Center\uc5d0\uc11c \ub300\ud45c\ud558\ub294 \ub180\ub77c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\uc785\ub2c8\ub2e4.<\/p>\n<p>\uba87 \uac00\uc9c0 \ubc88\ud638\ub97c \ud568\uaed8 \ud655\uc778\ud574 \uc758\uc81c\ub85c \uc758\uc81c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8 \uc6d4 \uc0ac\uc6a9\ub8cc\uac00 $1000\uc778 \uacbd\uc6b0\uc5d0\ub3c4 Contact Center\uc758 \ud6a8\uc728\uc131\uc744 10%\uc5d0\uc11c \ucd5c\uc801\ud654\ud558\uba74 \uace0\uac1d \ubc0f \ubcf4\ub2e4 \ud070 Contact Center\uc5d0\uc11c \ud070 \ud61c\ud0dd\uc744 \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320776\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/d31b4678-agentmonthlytco.png\" alt=\"\uc5d0\uc774\uc804\ud2b8MonthlyTCO:AI\uc57d\uc2dc\" width=\"874\" height=\"320\" \/><br \/>\n<\/a><\/p>\n<h2><span><br \/>\n  <strong>\uc778\uc2a4\ud134\ud2b8 \uc778\ud154\ub9ac\uc804\uc2a4 \ubd07<\/strong><br \/>\n<\/span><\/h2>\n<p>\uadf8\ub7ec\ub098 10% \ucd5c\uc801\ud654\uc758 \uc758\ubbf8\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/p>\n<p>\ub300\uac1c \uc774\ub7ec\ud55c \uacbd\uc6b0, \uac15\ud654\ub41c \uc778\ud154\ub9ac\uc804\uc2a4 BOT\uac00 \uc5d0\uc774\uc804\ud2b8\uc640 \uc791\uc5c5\ud558\uc9c0 \uc54a\uace0 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uac78\ub824\uc624\ub294 \uc804\ud654\/\ucc44\ud305\uc758 10%\ub97c \uc131\uacf5\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub2e4\ub294 \uc758\ubbf8\uc774\ud558\uba70, Contact Center\uc758 \ud655\uc7a5\uc131\uc744 \ud5a5\uc0c1\ud558\uac70\ub098 \uc5d0\uc774\uc804\ud2b8\uac00 \uac00\uc7a5 \ubcf5\uc7a1\ud55c \uc0ac\ub840\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc2dc\uac04\uc744 \uc8fc\uac8c \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 BOT\ub97c \uad6c\ucd95\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc804\uccb4 \ub300\ud654\ub97c \uc131\uacf5\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \uc694\uad6c\ud558\uae30 \ub54c\ubb38\uc5d0 \uc7a0\uc7ac\uc801\uc73c\ub85c \uc815\uad50\ud558\uace0 \ubcf5\uc7a1\ud560 \uc218\ub3c4 \uc788\uc73c\ubbc0\ub85c, \uac00\uc7a5 \uc6b0\uc120\uc801\uc73c\ub85c \uc0dd\uac01\ud560 \uc218 \uc788\ub294 \ubcf4\uc548 \uc778\ud154\ub9ac\uc804\uc2a4(\uc9c0\ub2a5)\ub97c \uad6c\ucd95\ud558\ub294 \uac83\uc774 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n<p>\ub300\ubd80\ubd84\uc758 \uacbd\uc6b0, \uccab \ubc88\uc9f8 \ubd80\ubd84\uc5d0\uc11c Contact Center\ub85c\uc758 \ud1b5\ud654 \uc911 \ucd5c\uc18c\ud55c 10%-20%\ub294 \ub370\uc774\ud130 \uc218\uc9d1, \uc774\ub984, \ud1b5\ud654, \uc11c\ube44\uc2a4 ID \ub4f1\uc5d0 \uad00\ud55c \uac83\uc785\ub2c8\ub2e4. \uc774\uac83\uc740 \ub9e4\uc6b0 \ubc18\ubcf5\uc801\uc778 \ub300\ud654\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub300\ud654\ub294 \ub9e4\uc6b0 \uad6c\uc870\ud654\ub418\uc5b4 \uc788\uc73c\ubbc0\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uae30 \uc704\ud55c \uac04\ub2e8\ud55c BOT\ub85c \uc790\ub3d9\ud654\ud558\ub294 \uac83\uc774 \ud6e8\uc52c \uc26c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-320778\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/94a7a2bf-botcollectingdata.png\" alt=\"BOT \ub370\uc774\ud130 \uc218\uc9d1 \uc911\" width=\"849\" height=\"204\" \/><br \/>\n<\/a><\/p>\n<p>\ud544\uc694\ud55c \ubaa8\ub4e0 \uc785\ub825\uc744 \uc218\uc9d1\ud558\uba74 \uc5d0\uc774\uc804\ud2b8 \uc2dc\uac04\uc758 10-20%\ub97c \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 BOT\ub294 \ud574\ub2f9 \ub370\uc774\ud130 \ubc0f \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc804\ub2ec\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uac00\uc7a5 \ubcf5\uc7a1\ud55c \ud1b5\ud654\uc758 \uc77c\ubd80\ub97c \uc804\ub2ec\ud558\uc5ec \ud574\ub2f9 \uc5d0\uc774\uc804\ud2b8\uac00 \ubc14\ub85c \ub2e4\uc74c\uc73c\ub85c \uc774\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>\uc544\ub798 \ube44\ub514\uc624<\/strong> <\/span>  \uc5d0\uc11c Marco\uc640 \ud568\uaed8 \ub9cc\ub4e4\uc5b4\uc9c4 \uc9c0\ub2a5\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4 \uc0ac\uc6a9 \uc0ac\ub840 \ubc0f \ud574\uacb0 \ubc29\uc548 Google Intelligence DialogFlow \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec Cisco Contact Center Enterprise \uc194\ub8e8\uc158\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud6a8\uc728\uc131\uc744 \ud55c\uce35 \ub192\uc774\ub294 \uc601\uc5c5 \ubc0f \uae30\uc220\uc801\uc778 \uc5ec\uc815\uc758 \uc608\uc81c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc6b0\ub9ac\ub294 \uc138\uc77c\uc988 \ubc0f \uae30\uc220\uc801\uc778 \uce21\uba74\uc744 \ubaa8\ub450 \ucee4\ubc84\ud558\uace0, \ub2f7(dots) \uc5f0\uacb0, \uacc4\uc815 \uad00\ub9ac\uc790\uac00 \uae30\ud68c\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5, \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \uc194\ub8e8\uc158\uc744 \uc124\uacc4\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uccab \ubc88\uc9f8\ub294 \uc0ac\uc6a9 \uc0ac\ub840 \ubc0f \ub450 \uc138\uacc4\ub97c \ubaa8\ub450\ub97c \uacb0\ud569\ud558\uc5ec \uc81c\uacf5\ub418\ub294 \uc194\ub8e8\uc158\uc758 \ub180\ub77c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc5d0 \ub300\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \ub450 \ubc88\uc9f8 \ubd80\ubd84\uc5d0\uc11c\ub294 \uc194\ub8e8\uc158\uc758 \uae30\uc220\uc801\uc778 \uc138\ubd80 \uc0ac\ud56d\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/p>\n<p><strong><br \/>\n  <u>\ube44\ub514\uc624 \uc758\uc81c<\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li>Contact Center\uc5d0\uc11c <strong><\/strong> \uac00\uc7a5 \ucd5c\uadfc\uc758 \uc778\ud154\ub9ac\uc804\uc2a4\uac00 \ub9e4\uc6b0 \uae4c\ub2e4\ub85c\uc6b0\ub294 \uc774\uc720<\/li>\n<li>\uc5d0\uc774\uc804\ud2b8 <strong>\ud3c9\uade0 \ud1b5\ud654 \uc9c0\uc18d \uc2dc\uac04\uc744 <\/strong>\uc904\uc774\uae30 \uc704\ud574 AI\ub97c \ud65c\uc6a9\ud55c \ubcf4\ub2e4 \ub192\uc740 \ud6a8\uc728\uc131\uc744 \ub2ec\uc131<\/li>\n<li><strong>\uc608\uc57d \uc11c\ube44\uc2a4 <\/strong>\uc790\ub3d9\ud654 \uc608\uc81c:\n<ul>\n<li>DialogFlow<\/li>\n<li>CCE \uad6c\uc131<\/li>\n<li>CVP \ubc0f Finesse \uc0ac\uc6a9\uc790 \uc815\uc758<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong>\ube44\ub514\uc624 \ubcf4\uae30:<\/strong><\/p>\n<p>https:\/\/youtu.be\/vi5_Q03D_IA \uc9c8\ubb38\uc774 \uc788\uc73c\uc2e0 \uacbd\uc6b0, Massimiliano Caranzano \ubc0f Marco Pirrone\uc5d0\uac8c \ubb34\ub8cc\ub85c \uc804\ud654\ud558\uc2ed\uc2dc\uc624. \ub2e4\uc74c:<\/p>\n<p><a href=\"mailto:mcaranza@cisco.com\"><\/a>  <a href=\"mailto:mpirrone@cisco.com\">mcaranza@cisco.com mpirrone@cisco.com<\/a><\/p>\n<blockquote><p><a href=\"https:\/\/www.ciscolive.com\/global\/on-demand-library.html?zid=europe&#038;search.technology=scpsTechnology_collaboration&#038;search.event=ciscoliveemea2020#\/session\/1561990601754001ZFcJ\">Cisco Contact Center \uc194\ub8e8\uc158\uc774 \uc788\ub294 AI\uc758 \uc77c\ubd80 \uc2e4\uc81c \uc608\uc81c \ubc0f \uc2e4\uc2dc\uac04 \ub370\ubaa8 \ubcf4\uae30 (Cisco Live\uc758 \uc138\uc158, \ube44\ub514\uc624 \ubc0f pdf \uc0ac\uc6a9 \uac00\ub2a5)<\/a><\/p><\/blockquote>\n<p><strong>\uc791\uc131\uc790: Maraco PirroneAfter<\/strong>  <a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\">   <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-320781\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2020\/04\/1763a98c-marco-pirrone.jpg\" alt=\"Marco Pirrone\" width=\"150\" height=\"233\" \/> <\/a>  \uc758 \ucef4\ud4e8\ud305 \uc5f0\uad6c \uacb0\uacfc, Marco\ub294 SCADA \uc0b0\uc5c5 \uc5f0\uad6c\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8 \ubc0f \ucef4\ud4e8\ud130 \uadf8\ub798\ud53d\uc6a9 \ud601\uc2e0\uc801\uc778 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uac1c\ubc1c\ud558\ub294 \ub370 8\ub144\uac04\uc758 \uc2dc\uac04\uc744 \ud560\uc560\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n\uadf8\ub294 \uc774\ud6c4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc744 \uac1c\ubc1c\ud558\uae30 \uc704\ud574 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc30\uacbd\uc744 \ud65c\uc6a9\ud574 telco \uc5c5\uacc4\ub85c \uc774\ub3d9\ud588\ub2e4.<br \/>\nMarco\ub294 Cisco\uc758 \uc9c0\ub09c 20\ub144 \ub3d9\uc548 \uc138\uacc4 \ucd5c\uace0\uc758 \uae30\uc220 \uc804\ubb38\uac00\ub85c \uc77c\ud574\uc624\uace0 \uc788\uc73c\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud558\ub294 \ub370 \uc790\uc2e0\uc758 \uc5f4\uc815\uacfc \uc778\ud130\ud398\uc15c \uae30\uc220\uc5d0 \uae30\uc5ec\ud588\uc2b5\ub2c8\ub2e4.<br \/>\n\uc7ac\uc988 \ubc0f \ud074\ub798\uc2dd \uc74c\uc545\uc5d0 \ub300\ud55c \uc0dd\uc0dd\ud55c \uc5f4\uc815\uc744 \ud488\uace0, \ud074\ub798\uc2dd\uc758 \ub300\uc5f4\uc5d0 \uc624\ub97c \uc218 \uc788\ub294 \uc218\uc900\uc73c\ub85c \uc9c0\uc6d0\ub429\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4 YouTube<\/strong>  \ube44\ub514\uc624: <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: SalesConnect\uc5d0<\/a>  \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0\ube44\ub514\uc624: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0<\/a>  YouTube\uc5d0 \ube44\ub514\uc624: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\uc778\uc9c0 Contact Centers \uc74c\uc131\ub300\ud654 \ubc88\uc5ed<\/a>  Cisco \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: \ub300\ud654 IVR<\/a><\/p>\n<hr \/>\n<p><strong>\uc790\uc138\ud788 \ud074\ub77c\uc6b0\ub4dc<\/strong>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/solutions\/cisco-on-cisco\/consolidated-contact-center.html\">\ubc0f \ubd84\uc11d\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.\ud648\uc5d0\uc11c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uc5d0\uc774\uc804\ud2b8 2020<\/a>  <a href=\"https:\/\/www.wwt.com\/article\/contact-center-enable-agents-with-access-from-home\">\uc6a9 Contact Center \ud3ec\ucee4\uc2a4<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc778\ud154\ub9ac\uc804\uc2a4(\uc9c0\ub2a5) \uc2e4\ud589\uc740 \uccab \ubc88\uc9f8 \uc5f0\ub77d\ucc98 \ud574\uc0c1\ub3c4(FSR)\ub97c \ud5a5\uc0c1\ud558\uace0, \uace0\uac1d \ud658\uacbd \ubc0f \uc720\uc9c0\uc728\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \ubc29\ubc95\uc740 \uc798 \uc124\uacc4\ub41c \ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc704\uce58\uc785\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5447,"featured_media":387127,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[772,4278],"class_list":["post-387126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-cloud-communications","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud654\uba85\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ud1b5\ud574 Skyrocket Cisco Contact Center\uc758 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