{"id":387180,"date":"2020-03-27T07:04:56","date_gmt":"2020-03-27T14:04:56","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%eb%b3%b4%eb%82%b8-%eb%a9%94%ec%8b%9c%ec%a7%80-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%8a%94-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c\/"},"modified":"2020-03-27T07:04:56","modified_gmt":"2020-03-27T14:04:56","slug":"%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%eb%b3%b4%eb%82%b8-%eb%a9%94%ec%8b%9c%ec%a7%80-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%8a%94-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d%ec%97%90%ea%b2%8c-%eb%b3%b4%eb%82%b8-%eb%a9%94%ec%8b%9c%ec%a7%80-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8%eb%8a%94-cisco-contact-center-%ec%86%94%eb%a3%a8%ec%85%98%ec%9c%bc%eb%a1%9c\/","title":{"rendered":"\uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b8 \uba54\uc2dc\uc9c0: \uc5d0\uc774\uc804\ud2b8\ub294 Cisco Contact Center \uc194\ub8e8\uc158\uc73c\ub85c \uc7ac\ud0dd\uadfc\ubb34\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4."},"content":{"rendered":"<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a> \uc608\uae30\uce58 \uc54a\uc740 \uc2dc\uac04 \ub3d9\uc548 \uc804 \uc138\uacc4 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \ubc14\uc774\ub7ec\uc2a4 \ubc0f \uc601\ud5a5\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud55c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud558\ub294 \ud55c\ud3b8 \uc9c1\uc6d0\uc758 \uc7a0\uc7ac\uc801\uc778 \ub178\ucd9c \uc704\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uc904\uc77c \uc218 \uc788\ub294 \ud544\uc694\uc131\uc774 \uac00\uc18d\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc758\uc0ac\uc18c\ud1b5 \uac70\ub798\ub7c9\uc740 \uc758\ub8cc, \uc5ec\ud589, \uc740\ud589, \uc18c\ub9e4\uc810, \ud1b5\uc2e0, \ubcf4\ud5d8 \ub4f1 \ubaa8\ub4e0 \uc0b0\uc5c5 \uc804\ubc18\uc5d0\uc11c \ub450 \ubc30\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \u00a0\uc774\ub7ec\ud55c \ub09c\uc774\ud55c \uc2dc\uac04 \ub3d9\uc548 \uace0\uac1d \ubc0f \ucee4\ubba4\ub2c8\ud2f0\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc704 \ub610\ub294 \uadf8 \uc774\uc0c1\uc744 \uc9c0\uc6d0\ud574\uc57c \ud558\ub294 \uac83\uc740 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Cisco\uc758 \uc6b0\uc120\uc21c\uc704\ub294 \uace0\uac1d\uc774 \uc774\ub7ec\ud55c \uae34\uae09\ud55c \uc694\uad6c\uc5d0 \uc27d\uac8c \uc801\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ubbf8 \ub9ce\uc740 \uc218\ub144 \ub3d9\uc548 Cisco\uc758 \uac00\uc0c1 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ubc0f \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc774\uc5d0 \ub300\ud55c \uc218\uc694\uac00 \ud604\uc800\ud788 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \u00a040% \uc774\uc0c1\uc758 \uace0\uac1d\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ub9ac\uc18c\uc2a4\uc5d0 \ub300\ud574 \uae30\uc874\uc758 \uc9c1\uc7a5\uc5d0\uc11c \uc791\uc5c5\ud560 \uc218 \uc788\ub294 \ud504\ub85c\uadf8\ub7a8\uc744 \uc6b4\uc601\ud558\uace0 \uc788\ub294 \ubc18\uba74, <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\">Unified Contact Center Enterprise<\/a>  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\ubc0f Unified Contact Center Express<\/a> \uace0\uac1d\uc740 \uc0c8\ub85c\uc6b4 \uc7ac\ud0dd\uadfc\ubb34 \ucf5c \uc13c\ud130 \uc9c1\uc6d0\uc744 \ube60\ub974\uac8c \ud655\uc7a5\ud558\uac70\ub098 \ud65c\uc131\ud654\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \uc720\uc9c0\ud558\uac8c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>&#8220;\uc7ac\ud0dd\uadfc\ubb34&#8221; \uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uad00 \uac04\ud3b8\ud55c \uc124\uc815<\/strong><br \/>\n<\/span><\/h2>\n<p>Cisco\uc758 \uad6c\ub0b4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc740 \uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uad00\uc774 \uc9d1\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0 \uc120\ud0dd\ub41c \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uc720\ud55c Contact Center \uad6c\uc131 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \ub530\ub77c \ub2e4\ub985\ub2c8\ub2e4. \uc124\uc815\uc5d0 \ub300\ud55c \ubaa8\ub4e0 \uc548\ub0b4\ub294 \ud648 \uc194\ub8e8\uc158 \ubc30\ud3ec <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\uc548\ub0b4\uc11c\uc5d0\uc11c \uc791\uc5c5\uc744 \ucc38\uc870\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p>\n<ul>\n<li><strong>Broadband <\/strong>\ub97c \ud1b5\ud55c \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \uc774 \uc811\uadfc\uc740 Unified Contact Center Enterprise \ubc0f Express \ud50c\ub7ab\ud3fc \ubaa8\ub450\uc5d0\uc11c \uc0ac\uc6a9\ub420 \uc218 \uc788\uc73c\uba70, \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c VPN\uc744 \uc0ac\uc6a9\ud558\uc5ec \uad11\ub300\uc5ed \ub124\ud2b8\uc6cc\ud06c \uc5f0\uacb0\uc744 \ud1b5\ud574 \uc0ac\ubb34\uc2e4\uc5d0\uc11c \uc791\uc5c5\ud558\ub294 \ub3d9\uc77c\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Cisco Finesse \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \ubc0f Cisco IP Phone, Cisco Jabber \ub610\ub294 Cisco IP Communicator \ub4f1 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\ub9cc \ud544\uc694\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 <\/strong>Expressway\uc774 \uc811\uadfc \ubc29\uc2dd\uc740 VPN\uc744 \ud1b5\ud574 Cisco Finesse \ub370\uc2a4\ud06c\ud0d1\uc744 \uc0ac\uc6a9\ud558\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 Unified Contact Center Enterprise \ubc0f Express \ud50c\ub7ab\ud3fc \ubaa8\ub450\uc5d0\uc11c \uc0ac\uc6a9\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/conferencing\/webex-edge\/index.html?dtid=osscdc000283\">Webex Edge<\/a> \uc544\ud0a4\ud14d\ucc98\ub97c \ud65c\uc6a9\ud558\uace0 Cisco Unified Communications Mobile \ubc0f Remote Access\ub97c \ud3ec\ud568\ud558\uba70, Cisco IP Phone, Cisco Jabber \ub610\ub294 Cisco IP Communicator \ub4f1 \uae30\uc5c5 \ub124\ud2b8\uc6cc\ud06c\uc5d0 \uc788\uc9c0 \uc54a\uc740 \uc5d4\ub4dc\ud3ec\uc778\ud2b8\uc5d0 \ub300\ud55c \ubcf4\uc548 \uc561\uc138\uc2a4\ub97c \ud65c\uc131\ud654\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ud655\uc7a5 \ubc0f Connect\uc758 \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \uc774 <\/strong>\uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 Unified Contact Center Express \uc5d0\uc774\uc804\ud2b8\ub294 \ubaa8\ub4e0 \uc7a5\uce58\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \uc778\ud130\ub137, \ubaa8\ubc14\uc77c \ub610\ub294 \uae30\ud0c0 PBX \ub124\ud2b8\uc6cc\ud06c\uc5d0 \uc5f0\uacb0\ub41c \uc7a5\uce58\ub97c \uc0ac\uc6a9\ud558\uc5ec PSTN \uc804\ud654\uc5d0 \uc751\ub2f5\ud558\uac70\ub098 \uc804\ud654\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc5f0\uc7a5 \ubaa8\ub4dc\ub9cc \uc120\ud0dd\ud558\uc5ec Cisco Jabber \ud074\ub77c\uc774\uc5b8\ud2b8\ub97c \ud1b5\ud574 \ud655\uc7a5 \ubc0f \uc5f0\uacb0 \uae30\ub2a5\uc744 \ud65c\uc131\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ubaa8\ubc14\uc77c \uc5d0\uc774\uc804\ud2b8 <\/strong>\uc774\ub3d9 \uc5d0\uc774\uc804\ud2b8 \uae30\ub2a5\uc740 Unified Contact Center Enterprise \uc5d0\uc774\uc804\ud2b8\uac00 \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc81c3\uc790 \uc2a4\uc704\uce58 \uc778\ud504\ub77c\uc5d0\uc11c \uc6d0\ud558\ub294 \uc804\ud654 \uc120\ud0dd\uc744 \uc720\uc5f0\ud558\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 \uc0ac\uc778\uc778 \uc2dc\uac04 \uc911\uc5d0 \ub300\uc0c1 \uc804\ud654 \ubc88\ud638\ub97c \uc9c0\uc815\ud558\uace0 \uc6d0\ud558\ub294 \ub54c \uc790\uc8fc \ubc88\ud638\ub97c \ubcc0\uacbd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 VPN\uc744 \ud1b5\ud574 Cisco Finesse \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc744 \uc0ac\uc6a9\ud588\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><strong><br \/>\n  <span>Cisco \ubcf4\uc548\uc73c\ub85c \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \ubcf4\ud638\ud558\uae30<\/span><br \/>\n<\/strong><\/h2>\n<p>\uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud574 Cisco <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/security\/anyconnect-secure-mobility-client\/index.html\"><\/a> \ub294 \uc6d0\uaca9 \uc791\uc5c5\uc790\ub97c \ubcf4\ud638\ud558\uae30 \uc704\ud574 \uc124\uacc4\ub41c \uc8fc\uc694 \ubcf4\uc548 \uae30\uc220\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uace0\uac1d\uc758 \ud658\uacbd \ud488\uc9c8 \uc720\uc9c0<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d\uc758 \uc628\ub77c\uc778 \ud130\uce58\ud3ec\uc778\ud2b8\ub294 \ube60\ub974\uac8c \uc99d\uac00\ud558\uace0 \uc5d0\uc774\uc804\ud2b8\uac00 \uc6d0\uaca9\uc73c\ub85c \uc791\uc5c5\ud558\uae30 \uc2dc\uc791\ud558\uba74, \uace0\uac1d\uc758 \uc5ec\uc815\uc744 \uc2e0\uc911\ud558\uac8c \ubaa8\ub2c8\ud130\ud558\uc5ec \uace0\uac1d\uc774 \uac00\uc7a5 \ud544\uc694\ub85c \ud558\ub294 \uc774 \uc911\uc694 \uc2dc\uac04 \ub3d9\uc548 \uc6d0\ud558\ub294 CSAT \ub610\ub294 NPS \uc2a4\ucf54\uc5b4\ub97c \uacc4\uc18d \ubbf8\ud305\ud558\uace0 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 Unified Contact Center Enterprise \ubc0f Express \uc194\ub8e8\uc158\uacfc Webex<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\"> \ud658\uacbd \uad00\ub9ac \ud1b5\ud569\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud1b5\ud654 \ud6c4 CSAT \ub610\ub294 NPS <\/a>\uc2a4\ucf54\uc5b4\ub97c \ubaa8\ub2c8\ud130\ud558\uc5ec \ub2ec\uc131\ud560 \uc218 \uc788\uc73c\uba70, Contact Center\uc640\uc758 \ubb38\uc81c\uc810\uc758 \uadfc\ubcf8 \uc6d0\uc778 \ubd84\uc11d\uc744 \ube68\ub9ac \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \uc194\ub8e8\uc158\uc740 \uc8fc\uae30\uc801\uc778 \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc870\uc0ac\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8\uac00 \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud558\ub294 \ubc29\ubc95\uc744 \uc774\ud574\ud558\uace0, \uac00\uc815\uc5d0\uc11c \uad11\ub300\uc5ed, \uc6d0\uaca9 \uba58\ud1a0, \uace0\uac1d \ud658\uacbd\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218\ub3c4 \uc788\ub294 \ub2e4\ub978 \uc5d0\uc774\uc804\ud2b8\uc640\uc758 \ud611\uc5c5 \ubb38\uc81c\ub97c \ubd84\uc11d\ud558\ub294 \ub370 \uc720\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc140\ud504 \uc11c\ube44\uc2a4\ub85c \ud1b5\ud654 \ubcfc\ub968 \uad00\ub9ac\ud558\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d\uc131 \uacc4\ud68d\uc758 \uc77c\ubd80\ub85c, \uc140\ud504 \uc11c\ube44\uc2a4 \uc635\uc158\uc5d0 \ub300\ud55c \uac04\ub2e8\ud55c \uace0\uac1d \ubb38\uc758\ub97c \uc624\ud504\ub85c\ub4dc\ud558\uace0 IVR\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc5f0\uacb0\ud558\uae30 \uc804\uc5d0 \ud1b5\ud654\ub97c \ubbf8\ub9ac \uc790\uaca9\ud654\ud560 \uac83\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc740 24\uc2dc\uac04 \ub3d9\uc548 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc73c\uba70 \uac04\ub2e8\ud55c \uc694\uccad\uc774 \uc788\uc744 \ub54c\uae4c\uc9c0 \ub300\uae30 \uc2dc\uac04\uc744 \uc904\uc77c \uc218 \uc788\uc73c\uba70, \uc5d0\uc774\uc804\ud2b8\ub85c\ubd80\ud130\uc758 \ud1b5\ud654 \ub85c\ub4dc\ub97c \ub35c\uc5b4\uc8fc\uc5b4 \uc911\uc694\ud55c \uace0\uac1d \ub300\ud654\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc0ac\uc6a9 \uac00\ub2a5\ud55c API\ub97c \uc0ac\uc6a9\ud558\uc5ec \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\ub97c \uad6c\ucd95\ud558\uace0, \uc778\ubc14\uc6b4\ub4dc \ubb38\uc758\uc5d0 \ub300\ud574 \ucc44\ud305 \ubc0f \uc774\uba54\uc77c\uc744 \ud65c\uc6a9\ud558\uac70\ub098, IVR \uae30\ubc18 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \uc0ac\uc804 \uc5f0\ub77d\uc744 \ud1b5\ud574 \ud1b5\ud654 \ubcfc\ub968\uc744 \uc624\ud504\ub85c\ub4dc\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc694\uc57d<\/strong><br \/>\n<\/span><\/h2>\n<p>Contact Center\ub294 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. \uae30\ub300\ud560 \uc218 \uc5c6\ub294 \ubb38\uc81c\ub97c \uacaa\uace0 \uc788\uc2b5\ub2c8\ub2e4. Cisco\ub294 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uadc0\ud558\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc744 \ucf00\uc5b4\ud560 \uc218 \uc788\ub3c4\ub85d \uba3c\uc800 \uace0\uac1d\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>Webex\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc6d0\uaca9 \uc5c5\ubb34 \uc778\ub825\uc744 \ud65c\uc131\ud654\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uad81\uae08\ud558\uc138\uc694? <\/strong><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/www.raconteur.net\/sponsored\/how-to-enable-a-remote-workforce-using-webex\">\uc601\uad6d \ub354\ud0c0\uc784\uc2a4\uc5d0\uc11c &#8216;Connected Business&#8217;\uc5d0 \uad00\ud55c \uc774 \ud2b9\ubcc4 \ubcf4\uace0\uc11c\ub97c \uc77d\uc73c\uc2ed\uc2dc\uc624. Sri Srinivasan \ub2d8, Cisco \ud611\uc5c5\uc758 \ubd80\uc7a5, \ubd80\uc0ac\uc7a5 \ubc0f Q&#038;A \ubc0f Lorrissa Horton \ub2d8\uacfc\uc758 &#8216;\uc6d0\uaca9 \uc5c5\ubb34\uc5d0 \ub300\ud55c \uc804\ubb38\uac00 \ucd94\uac00 \uc815\ubcf4&#8217;\uc5d0 Webex Teams.\u00a0<\/a><\/p>\n<blockquote>\n<p>\uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8\ub97c \uc124\uc815\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 \ud648 \uc194\ub8e8\uc158 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/unified-contact-center-express\/white-paper-c11-743571.html\">\ubc30\ud3ec \uc548\ub0b4\uc11c\uc5d0\uc11c \uc791\uc5c5\uc744 \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/a><br \/>\n\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc6d0\uaca9 <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Cisco Webex \ubc30\ud3ec\ud558\uae30 \uc704\ud55c \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \ud50c\ub79c\uc5d0 \ub300\ud574 \uc77d\uc5b4\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/a>.<br \/>\n<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">Cisco Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4<\/a><\/p>\n<\/blockquote>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-announces-work-from-home-webex-contact-center-quick-deployment\">Cisco\ub294 &#8220;\uc7ac\ud0dd\uadfc\ubb34&#8221; Webex Contact Center \ube60\ub978 \ubc30\ud3ec\ub97c \ubc1c\ud45c\ud569\ub2c8\ub2e4<\/a>  <a href=\"https:\/\/blog.webex.com\/ko\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/cisco-webex-%ec%9d%b4-%ec%a0%84%eb%a1%80-%ec%97%86%eb%8a%94-%ec%8b%9c%ea%b0%84-%eb%8f%99%ec%95%88-%ea%b3%a0%ea%b0%9d-%ec%a7%80%ec%9b%90\/\">Cisco Webex: \uc804\ub840 \uc5c6\ub294<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\uc2dc\uac04 \ub3d9\uc548 \uace0\uac1d \uc9c0\uc6d0Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624: \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc5d0 \ub300\ud574 \ud601\uc2e0\uc801\uc778<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unified Contact Center Enterprise \ubc0f Unified Contact Center Express \uace0\uac1d\uc740 \uc7ac\ud0dd\uadfc\ubb34 \ubc29\uc2dd\uc758 \ucd94\uac00 \ucf5c \uc13c\ud130 \uc9c1\uc6d0\uc744 \ube60\ub974\uac8c \ud655\uc7a5\ud558\uac70\ub098 \ud65c\uc131\ud654\ud558\uc5ec \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5501,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4493],"class_list":["post-387180","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-cisco-unified-communications-manager"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b8 \uba54\uc2dc\uc9c0: \uc5d0\uc774\uc804\ud2b8\ub294 Cisco Contact Center \uc194\ub8e8\uc158\uc73c\ub85c \uc7ac\ud0dd\uadfc\ubb34\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Wiener","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1dc30e8741cb8fe01b8e245bfc7b97ac4d92b920d236f483249733f5591ec649?s=96&d=wp_user_avatar&r=g","caption":"David Wiener"},"description":"David Wiener is the Senior Director of Product Management, Contact Center &amp; Artificial Intelligence for Cisco\u2019s Collaboration portfolio. In this role, David oversees global product strategy for all contact center solutions, and he also leads the Voicea Research and Development teams for the core speech and artificial intelligence products across Cisco\u2019s Collaboration portfolio. Previously, he was Co-founder and Chief Product Officer at Voicea, a voice-focused AI technology company acquired by Cisco in September 2019. Prior to co-founding Voicea he was Vice President at Oracle, overseeing global product for the Oracle Data Cloud. At Oracle he was responsible for pulling together the acquisitions of BlueKai, Datalogix, AddThis, and Crosswise. Prior to Oracle, David oversaw Product at BlueKai. When David is not working, he enjoys skiing, hiking, cooking, woodworking, and travelling with his family.","sameAs":["https:\/\/www.linkedin.com\/in\/thedavidwiener\/"],"url":"https:\/\/blog.webex.com\/ko\/contributors\/davidwiener\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/387180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5501"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=387180"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/387180\/revisions"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=387180"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=387180"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=387180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}