{"id":387184,"date":"2020-04-07T08:29:23","date_gmt":"2020-04-07T15:29:23","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b2%8c-contact-center-%ec%84%a4%eb%ac%b8%ec%a1%b0%ec%82%ac-2020-contact-center-%ed%8c%80%ec%9e%a5%ec%9d%98-%ec%83%9d%ea%b0%81%ec%9d%84-%eb%b0%9d%ed%9e%88%ea%b8%b0\/"},"modified":"2020-04-07T08:29:23","modified_gmt":"2020-04-07T15:29:23","slug":"cisco%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b2%8c-contact-center-%ec%84%a4%eb%ac%b8%ec%a1%b0%ec%82%ac-2020-contact-center-%ed%8c%80%ec%9e%a5%ec%9d%98-%ec%83%9d%ea%b0%81%ec%9d%84-%eb%b0%9d%ed%9e%88%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco%ec%9d%98-%ea%b8%80%eb%a1%9c%eb%b2%8c-contact-center-%ec%84%a4%eb%ac%b8%ec%a1%b0%ec%82%ac-2020-contact-center-%ed%8c%80%ec%9e%a5%ec%9d%98-%ec%83%9d%ea%b0%81%ec%9d%84-%eb%b0%9d%ed%9e%88%ea%b8%b0\/","title":{"rendered":"Cisco\uc758 \uae00\ub85c\ubc8c Contact Center \uc124\ubb38\uc870\uc0ac 2020 Contact Center \ud300\uc7a5\uc758 \uc0dd\uac01\uc744 \ubc1d\ud788\uae30"},"content":{"rendered":"

\uc800\ud76c\ub294 \ud2b9\ubcc4\ud55c \uc2dc\uac04\uc73c\ub85c \uc0dd\ud65c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4! \ud604\uc7ac\uc758 \uae00\ub85c\ubc8c \uc704\uae30\ub294 \uc6b0\ub9ac \uc77c\uc0c1\uacfc \uae30\uc5c5, \ubb3c\ub860 \uace0\uac1d\uc5d0\uac8c \uc2ec\uac01\ud55c \uc601\ud5a5\uc744 \ubbf8\ucce4\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac\ub294 \ubaa8\ub4e0 \uace0\uac1d\uc73c\ub85c\ubd80\ud130\uc758 \uc5f0\ub77d\ucc98\uc5d0\uc11c \ubd88\ud655\uc2e4\ud55c \uc99d\uac00\ub97c \uad00\ub9ac\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \ucc3e\ub294 \ub3d9\uc2dc\uc5d0 \uc9c1\uc6d0\ub4e4\uc774 \uac74\uc804\ud558\uac8c \uc720\uc9c0\ud558\ub3c4\ub85d \ud558\uae30 \uc704\ud574 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \u00a0Contact Center\ub294 \uc774 \uc0c8\ub85c\uc6b4 \ud604\uc2e4\uc758 \uc911\uc2ec\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \uae00\ub85c\ubc8c Contact Center \uc124\ubb38\uc870\uc0ac<\/strong>
\n<\/span><\/h2>\n

\ub530\ub77c\uc11c \ucd5c\uadfc \uae00\ub85c\ubc8c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc124\ubb38\uc870\uc0ac\uc758 \uc8fc\uc694 \uacb0\uacfc\ub97c \uacf5\uc720\ud558\ub294 \uac83\uc774 \ubcf4\ub2e4 \uc911\uc694\uc2dc\ub429\ub2c8\ub2e4<\/a>. \uc6b0\ub9ac\ub294 \uc2dc\uc7a5 \ub9ac\uc11c\uce58 \ud68c\uc0ac Dynata\uc640 \ud611\ub825\ud558\uace0 10\uac1c \uc774\uc0c1\uc758 \uc218\uc9c1 \uc0b0\uc5c5\uc744 \ud655\uc7a5\ud558\ub294 7\uac1c\uad6d\uc5d0\uc11c 700\uc5ec \uc758\uc0ac \uacb0\uc815\uc790 700\uba85\uc744 \ubaa9\ud45c\ud558\uace0 \uc788\ub2e4.\u00a0 \uc124\ubb38\uc870\uc0ac\ub294 \ubb3c\ub9ac\uc801\uc778 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uc885\ub8cc\ub418\uace0 \uc788\uc73c\uba70 \uc9c1\uc6d0\ub4e4\uc774 \uc790\ud0dd\uc5d0\uc11c \uc791\uc5c5\ud558\ub3c4\ub85d \uc694\uad6c\ud558\uace0, \uc0c8\ub85c\uc6b4\ub86d\uace0 \ucc3d\uc758\uc801\uc778 \ubc29\ubc95\uc73c\ub85c \uace0\uac1d\uc758 \ubb38\uc758\ub97c \ub530\ub77c\uac00\uc57c \ud558\ub294 \ubb38\uc81c\uc778 “\uacf5\ud1b5\uc801 \uc9c0\uc2dd”\uc744 \uc2dd\ubcc4\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc124\ubb38\uc870\uc0ac\uc5d0 \ub300\ud55c \uac04<\/a> \ub7b5\ud55c \uac1c\uc694\uc5d0 \ub300\ud574 \uac04\ub2e8\ud55c \ube44\ub514\uc624\ub97c \ucc38\uc870\ud558\uc2ed\uc2dc\uc624.<\/p>\n


\n \uc8fc\uc694 \uacb0\uacfc<\/strong>
\n<\/span><\/h2>\n


\n \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc774 \ubcf8\uaca9\uc801\uc778 \uc911\uc785\ub2c8\ub2e4.<\/strong>
\n<\/span> \uc124\ubb38 \uc870\uc0ac\uc5d0\uc11c \ub2e4\uc74c 18\uac1c\uc6d4 \ub3d9\uc548 62%\uc758 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uad6c\ud604\ud560 \uacc4\ud68d\uc778 \uac83\uc744 \uc124\ubb38 \uc870\uc0ac \uacb0\uacfc, \uc774\ub294 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc5d0\uc11c \ubcf4\uac8c\ub41c \ub0b4\uc6a9\uc744 \uc758\uacb0\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.\u00a0 \ud074\ub77c\uc6b0\ub4dc contact Center<\/a> \ucc44\ud0dd\uc774 COVID-19(\uc124\ubb38\uc870\uc0ac\uc5d0 \ucea1\ucc98\ub41c 62% \uc774\uc0c1)\uc5d0 \ub354 \uac00\uc18d\uc744 \ubd99\uc77c \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\ub294 \ub9ce\uc740 \uc774\uc810\uc774 \uc788\uc9c0\ub9cc, \uae00\ub85c\ubc8c \uc704\uae30\uc5d0\uc11c \ube44\uc5b4 \uc788\ub294 \uac00\uc7a5 \uad00\ub828\ub41c \uac83\ubd80\ud130 \uc2dc\uc791\ud574 \ubcf4\uc790. \uc2e0\uc18d\ud558\uac8c \ud655\uc7a5 \ubc0f \ucd95\uc18c\ud558\ub294 \ub2a5\ub825\uc740 \uc624\ub298\ub0a0\uc758 \uc0c1\ud669\uacfc \uad00\ub828\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \ub9ce\uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \ubd80\uc9c0\uc5d0\uc11c \uae34\uae09\ud558\uac8c \uc791\uc5c5\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uc785\ub2c8\ub2e4. \ub2e4\uc218\uc758 \uae30\uc5c5\uc774 Cisco\uc5d0 \uc5f0\ub77d\ud558\uace0 \uc788\uc73c\uba70, \ud074\ub77c\uc6b0\ub4dc\ub9cc \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131, <\/a> \ubbfc\ucca9\ud55c \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d\uc131 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \uc804\ub2ec\ud558\ub294 Contact Center \uc194\ub8e8\uc158\uc744 \ube68\ub9ac \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \ucc3e\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \uace0\uac1d \uacbd\ud5d8\uc740 Contact Center \uc758\uc0ac \uacb0\uc815<\/strong> <\/span>\uc790\uc5d0 \ub300\ud574 \ubd84\uba85\ud55c \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\uc785\ub2c8\ub2e4. \uc774\ub294 \uc124\ubb38\uc870\uc0ac \ud1b5\uacc4\uc5d0 \ub530\ub974\uba74 \ud604\uc7ac \uc808\ubc18 \uc774\uc0c1\uc774 \uace0\uac1d \ud658\uacbd(CX) \uacbd\uc601\uc9c4\uc5d0\uac8c \ubcf4\uace0\ub418\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uae30\uc874\uc758 Contact Center \ubcf4\uace0 \uad6c\uc870\uc5d0\uc11c \ud06c\uac8c \uc99d\uac00\ud558\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc804\ub840 \uc5c6\ub294 \uae30\uac04 \ub3d9\uc548 \ub2e4\uc218\uc758 \uae30\uc5c5\uc774 “\uc704\uae30 \ubaa8\ub4dc”\ub85c \uc804\ud658\ub418\uace0 \uc788\uc73c\uba70, \uadf8 \uc774\ud6c4\ub85c \uace0\uac1d\uc758 \uc751\ub2f5\uc744 \uacc4\uc18d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \u00a0\uc628\ub77c\uc778 \uad6c\ub9e4\uac00 \uae09\uc99d\ud558\uba74 \uae30\uc5c5\uc740 \uace0\uac1d \uc5ec\uc815 \ud130\uce58\ud3ec\uc778\ud2b8\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uace0 \uc140\ud504 \uc11c\ube44\uc2a4 <\/a> \uc635\uc158\uc744 \uad6c\ud604\ud558\uc5ec \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \ud658\uacbd \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n


\n
\n
\n \"Cisco\uc758
\n <\/a>\uba38\uc2e0 \uc778\ud154\ub9ac\uc804\uc2a4(AI)\ub294 Contact Center\uc758 \uc131\ub2a5\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud55c \uae30\ub2a5\uc785\ub2c8\ub2e4<\/strong> <\/span>. \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790 \uc911 80%\ub294 AI \uae30\ubc18<\/a> \uc790\ub3d9\ud654 \ubc0f \ucc44\ud305\ubd07\uc774 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc6b4\uc601\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc911\uc694\ud558\ub2e4\ub294 \ub370 \ub3d9\uc758\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b8\ub80c\ub4dc\ub294 \ud604\uc7ac \uc0c1\ud669\uc5d0\uc11c \ubc18\uc601\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd94\uc138\ub294 \uace0\uac1d\uc73c\ub85c\ubd80\ud130 \uac78\ub7ec\uc624\ub294 \ubb38\uc758\uac00 \uc774\ub7ec\ud55c \uc218\uc900\uc73c\ub85c \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uc9c0\ub2a5\ud615 \uc74c\uc131 \ub3c4\uc6b0\ubbf8 \ubc0f \ucc44\ud305\ubd07\uc774 \uc778\uc801 \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud574 \ud1b5\ud654 \ub85c\ub4dc\ub97c \ub354\uc6b1 \uc27d\uac8c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ud1b5\ud654 \ub514\ud50c\ub809\ud2b8 \uc804\ub7b5\uc758 \uc77c\ubd80\ub85c \ubc30\ud3ec\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \ucc44\ud305\ubd07\uc774 \ubc30\ud3ec\ub420 \ub54c \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 70%\uac00 \ub0ae\uc740 \ud1b5\ud654\ub7c9\uc744 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc9c0\ub2a5\ud615 \uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8\uc5d0 \ub300\ud55c \uac04\ud3b8\ud558\uace0 \ubc18\ubcf5\uc801\uc774\uc9c0 \uc801\uc740 \ucc3d\uc758\uc801\uc778 \ubb38\uc758\ub97c \uc624\ud504\ub85c\ub4dc\ud558\ub294 \uacbd\uc81c\uc801 \uc601\ud5a5\uc744 \uace0\ub824\ud560 \ub54c \uc758\ubbf8\uac00 \ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc0ac\uc6a9\uc790 \uc5d0\uc774\uc804\ud2b8\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ubb38\uc758\uc5d0 \ub300\ud574 \uace0\uac1d\uacfc\uc758 \uc801\uc815\ud55c \uc2dc\uac04\uc744 \ud22c\uc790\ud558\uc5ec \uccab \ubc88\uc9f8 \uc5f0\ub77d\ucc98\uc758 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n


\n \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc740 \uace0\uac1d \ud658\uacbd\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4. <\/strong>
\n<\/span>\uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790 \uc911 74%\ub294 \ub9cc\uc871\ud55c \uc5d0\uc774\uc804\ud2b8\uac00 \ub9cc\uc871\ud558\ub294 \uace0\uac1d\uc744 \ub9cc\ub4e4\uae30\uc5d0 \ub3d9\uc758\ud569\ub2c8\ub2e4. \uae30\uc220\uc801\uc778 \uc9c0\uc6d0\uc774 \uc5d0\uc774\uc804\ud2b8\uc758 \uacbd\ud5d8\uacfc \uc5c5\ubb34 \ub9cc\uc871\uc5d0\uc11c \uc5c4\uccad\ub09c \uc5ed\ud560\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc744 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub124 \uc911 \ub124 \uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uacbd\uc601\uc9c4\uc740 \uae30\uc220 \ubc0f \ud504\ub85c\uc138\uc2a4 \ubb38\uc81c\uac00 \uc5d0\uc774\uc804\ud2b8\ub4e4\uc774 \uac00\uc7a5 \ud070 \uacfc\uc81c\ub77c\uace0 \uc0dd\uac01\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ucd94\uc138\ub294 \uc774\uc81c \ub9e4\uc77c \uc790\ud0dd\uc5d0\uc11c \uc791\uc5c5\ud558\ub294 \ub354 \ub9ce\uc740 \uc790\uc6d0\uc73c\ub85c<\/a> \uc99d\ud3ed\ub420 \uac83\uc785\ub2c8\ub2e4. AI \ud14c\ud06c\ub180\ub85c\uc9c0\ub294 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc0ac\uc6a9\ub420 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \uc5d0\uc774\uc804\ud2b8\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0ac\uc804 \ucc44\uc6cc\uc9c4 \uc751\ub2f5\uc744 \ubb34\uc7a5\ud558\uc5ec “\ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8”\ub85c \uc804\ud658\ud558\uc5ec \uc9c0\uc2dd\uacfc \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub3d9\uc2dc\uc5d0 \uc18c\ube44\uc790\uc5d0\uac8c \uc2e0\uc18d\ud558\uac8c \ub2f5\ubcc0\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n


\n \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 SME(subject matter experts)\ub97c \uc6b4\uc601\ud569\ub2c8\ub2e4<\/span>. <\/strong>\uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790 \uc911 2\/3\uac00 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9 \uc911\uc5d0 SES\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd \ubaa8\ub450\uc5d0 \ub300\ud55c \uae0d\uc815\uc801\uc778 \ud2b8\ub80c\ub4dc\uc785\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ub4e4\uc5b4\uc624\ub294 \uc5f0\ub77d\ucc98\uc758 \ubcf5\uc7a1\uc131\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc73c\uba70, \uadc0\ud558\uc758 \ub9ac\uc18c\uc2a4(\ud604\uc7ac \uc9d1\uc5d0\uc11c \uc791\uc5c5\ud558\uace0 \uc788\ub294)\ub294 \ub098\uba38\uc9c0 \uc870\uc9c1\uacfc \ubd84\ub9ac\ub418\uc9c0 \uc54a\ub294 \uac83\uc774 \ub2f9\uc5f0\ud55c \uc77c\uc785\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790 70%\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0\uc11c \uc870\uc9c1 \uac04 \ud1b5\uc2e0\uc774 \uc591\ud638\ud558\uc9c0 \uc54a\uc740 \uac83\uc740 \uc2ec\uac01\ud55c \ubb38\uc81c\ub77c\uace0 \ub2f5\ubcc0\ud588\uc2b5\ub2c8\ub2e4.\u00a0 \uc774\ub97c \ud68c\uc0ac \ub300\ud45c, \ud300, \uba54\uc2dc\uc9d5, \uc804\ubb38 \ucc3e\uae30 \ubc0f \uae30\ud0c0 \ud1b5\uc2e0 \ub3c4\uad6c\uc640\uc758 \uc5f0\uacb0\uc774 \ub04a\uae34 Contact Center \uae30\uc220\uacfc \uacb0\ud569\ud558\uc5ec \ubb38\uc81c\uac00 \ub354\uc6b1 \ud06c\uac8c \ubc1c\uc804\ud569\ub2c8\ub2e4.<\/p>\n

\uc624\ub298\ub0a0 \ud2b8\ub80c\ub4dc\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ub0b4\uc5d0 \ubaa8\ub4e0 \ud611\uc5c5 \uae30\ub2a5\uc774 \uc798 \ud1b5\ud569\ub418\uc5b4 \uc5d0\uc774\uc804\ud2b8\uac00 \uae30\uc5c5 \ub0b4\uc758 \ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubc0f \uc9c0\ub2a5\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec, \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc27d\uac8c \ucc3e\uace0, \uc5f0\uacb0, \uc0c1\ub2f4\ud558\uace0, \ud611\uc5c5\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uccab \ubc88\uc9f8 \uc5f0\ub77d\ucc98\uc758 \uace0\uac1d\uc5d0 \ub300\ud574 \uc2dc\uae30 \uc2dc\uae30\uc5d0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n


\n \ubcf4\uc548 \ubc0f \uace0\uac1d \ub370\uc774\ud130 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758<\/strong> <\/span> \uac00\uc7a5 \ubb38\uc81c\uc785\ub2c8\ub2e4. \uc9c8\ubb38\uc774 \uc788\ub294 \uacbd\uc6b0, \uc124\ubb38\uc870\uc0ac \uc751\ub2f5\uc790 \uc911 70%\uac00 \ubcf4\uc548 \ubc0f \uac1c\uc778\uc815\ubcf4\ub97c \uac00\uc7a5 \ubb38\uc81c\ub85c \ubb3b\uc2b5\ub2c8\ub2e4. \uc804\ub840 \uc5c6\ub294 \uc218\uc758 \uc624\ud504\uc0ac\uc774\ud2b8 \uc791\uc5c5\uc790 \ubc0f \uc7a5\uce58\uc5d0 \ub300\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 IT \ubc0f \ubcf4\uc548 \ud300\uc5d0\uac8c \uac11\uc790\uae30 \uc9c0\uc6d0\uc744 \uc694\uad6c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/a> \uc774\ub294 \uace0\uac1d\uc758 \uac1c\uc778 \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\uace0 \uc9c1\uc6d0\ub4e4\uc774 \uc5b4\ub514\uc5d0\uc11c\ub4e0 \ud300\uacfc \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc5d0 \uc5f0\uacb0\ub418\uc5b4 \uc788\ub3c4\ub85d \ub514\uc790\uc778\ub41c \ucd5c\uc2e0 \ubcf4\uc548 \uae30\uc220\uc744 \uc720\uc9c0\ud558\ub294 \ub370 \ub300\ud55c \uc911\uc694\uc131\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/p>\n


\n \uc0dd\uac01 \ub2eb\uae30<\/strong>
\n<\/span><\/h2>\n

\uc624\ub298\ub0a0\uc758 \uc0c8\ub85c\uc6b4 \ud604\uc2e4\uc740 \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131 \ubc0f \ud0c4\ub825\uc801 \uacc4\ud68d\uc758 \uc911\uc694\uc131\uc744 \uac15\ud654\ud558\uc5ec, \uc608\uae30\uce58 \uc54a\uc740 \uc704\ud611 \ubc0f \uc7a5\uc560 \ubc1c\uc0dd\uc2dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ud63c\ub780\uc744 \ucd5c\uc18c\ud654\ud558\uc5ec \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc704\uae30\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ubb38\uc81c\uc640 \ud568\uaed8 \ud574\uacb0\ub418\uace0 \uc788\ub294 \ubc18\uba74, \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub294 \ucc3d\uc758\uc801\uc73c\ub85c \uc0dd\uac01\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc6b0\ub9ac \ubaa8\ub450\ub294 \ud568\uaed8 \ub354\uc6b1 \uc798 \uc791\uc5c5\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \ucc3e\uace0 \ub2f9\uc0ac \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \ud558\ub294 \ubc29\ubc95\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae00\ub85c\ubc8c Contact Center \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\uc2dc\uace0\uc790 \ud569\ub2c8\ub2e4. \ub2e4\uc74c: <\/a> cisco.com\/go\/contactcentersurvey Cisco\ub294 \uc778\ud154\ub9ac\uc804\ud2b8 Contact Center 2020\uc5d0 \ub300\ud574 Ar\uc120\uc758 \uae00\ub85c\ube0c\uc5d0\uc11c \ub9ac\ub354\ub85c \uc2dd\ubcc4\ub429\ub2c8\ub2e4.<\/strong>
\n<\/a><\/p>\n

Cisco Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 \ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n

\n

\uc790\uc138\ud55c \ud074\ub77c\uc6b0\ub4dc<\/strong> \uc5f0\ub77d\ucc98 \uc13c\ud130\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><\/p>\n

Cisco \ud648 Webex Contact Center<\/a> \uc5d0\uc11c \ube60\ub978 \ubc30\ud3ec\uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud558\ub294 \uba54\uc2dc\uc9c0Cisco Contact Center \uc194\ub8e8\uc158\uc73c\ub85c \uc5d0\uc774\uc804\ud2b8\uac00 \uc7ac\ud0dd\uadfc\ubb34\ud560 \uc218 \uc788\ub294 Cisco Contact Center<\/a> \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \ud5a5\uc0c1\uc810\uc73c\ub85c \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc774 \uc791\ub3d9\ud558\uac8c \ud569\ub2c8\ub2e4.<\/a><\/p>\n

\u00a0 \t<\/p>\n","protected":false},"excerpt":{"rendered":"

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href=\"https:\/\/blog.webex.com\/customer-experience\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco\uc758 \uae00\ub85c\ubc8c Contact Center \uc124\ubb38\uc870\uc0ac 2020 Contact Center \ud300\uc7a5\uc758 \uc0dd\uac01\uc744 \ubc1d\ud788\uae30 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uc5f0\ub77d\ucc98 \uc13c\ud130 \ub9ac\ub354\uac00 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc73c\uba70, \uc704\uae30\ub420 \ub54c \uae30\ud68c\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc77d\uc5b4 \ubcf4\uc2ed\uc2dc\uc624.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/ciscos-global-contact-center-survey-2020-reveals-cloud-transition-and-customer-experience-business-needs\/\" \/>\n<meta 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Tawakol\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/1801925157ac700821fd7271d93bbdfc45df789c97fd84e6627281799caecac2?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Omar Tawakol\"},\"description\":\"Omar Tawakol is the Vice President & General Manager of the Cisco Contact Center business unit. 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