{"id":387372,"date":"2020-02-21T13:50:52","date_gmt":"2020-02-21T21:50:52","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%ec%97%90-%eb%8c%80%ed%95%b4-%ec%a0%80%ed%9d%ac-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac%ed%95%98%ec%8b%ad%ec%8b%9c\/"},"modified":"2020-02-21T13:50:52","modified_gmt":"2020-02-21T21:50:52","slug":"%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%ec%97%90-%eb%8c%80%ed%95%b4-%ec%a0%80%ed%9d%ac-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac%ed%95%98%ec%8b%ad%ec%8b%9c","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd%ec%9d%98-%eb%af%b8%eb%9e%98%ec%97%90-%eb%8c%80%ed%95%b4-%ec%a0%80%ed%9d%ac-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac%ed%95%98%ec%8b%ad%ec%8b%9c\/","title":{"rendered":"\uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\uc5d0 \ub300\ud574 \uc800\ud76c \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc2ed\uc2dc\uc624. \ub2e4\uc12f \uc608\uc0c1"},"content":{"rendered":"<h2 class=\"paragraph\"><strong><br \/>\n  <span class=\"normaltextrun\">\ub4dc\ub9bc \uace0\uac1d \ud658\uacbd\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/span><br \/>\n<\/strong><\/h2>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uace0\uac1d \ud658\uacbd(CX)\uc758 \ubbf8\ub798\ub97c \uacc4\ud68d\ud560 \uc218 \uc788\ub294 \uacbd\uc6b0\uc5d4 \uc5b4\ub5bb\uac8c \ud569\ub2c8\uae4c? <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\ub294 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uace0\uac1d \uc911\uc2ec\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \ub420 \uacbd\uc6b0\uc5d0\ub3c4 \uc774 \ubaa9\uc801\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. Cisco <\/span><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a><span class=\"normaltextrun\"> \uc758 \uae00\ub85c\ubc8c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 53%\uac00 CX \uc784\uc6d0\uc73c\ub85c \ubcf4\uace0 \uc788\uc73c\uba70, 72%\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc758\uc0ac\uacb0\uc815\uc790\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc870\uac01\ud55c \ud658\uacbd\uc774 \uac00\uc7a5 5\ub300 \ube44\uc988\ub2c8\uc2a4\uc758 \uacfc\uc81c \uc911 \ud558\ub098\ub77c\uace0 \ud558\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \ubc14\uc640 \uc2e4\uc81c \uace0\uac1d\uc774 \uc11c\ub85c \uaca9\ucc28\ub97c \uc881\ud788\uc9c0 \ubabb\ud558\uba74 \uace0\uac1d\ub4e4\uc740 \uc77c\ud68c\uc131 \uc81c\ud488 \uc0ac\uc6a9\uc73c\ub85c\ub3c4 \ubb34\uad00\ud558\uace0 \ube0c\ub79c\ub4dc\ub97c \ud3ec\uae30\ud560 \uac00\ub2a5\uc131\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc911\uc2ec\uc758 \ubb38\ud654 \ub9cc\ub4e4\uae30\ub294 CX\ub97c \uae30\uc5c5\uc758 \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\ub85c, \uae30\uc5c5 \uac00\uce58\uc758 \ud575\uc2ec\uc73c\ub85c \uc0bc\ub294 \uac83\uc774 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ub098\uc11c\ubd80\ud130\ub294 \uc62c\ubc14\ub978 \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4 \ubc0f \uae30\uc220\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p class=\"paragraph\"><span class=\"normaltextrun\">\uadc0\ud558\uc758 \ubaa9\ud45c\uac00 <\/span><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><\/a><span class=\"normaltextrun\"> \ubcf4\ub2e4 \uace0\uac1d \uc911\uc2ec\uc758 \uad50\uc721\uc774 \ub420 \uc218 \uc788\ub3c4\ub85d \uc774 \uc778\uc0ac\uc774\ud2b8 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud574 \uc8fc\uc2ed\uc2dc\uc624. \uc774 \uc6e8\ube44\ub098\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \uc170\uc774\ud551\ud558\ub294 \ub3d9\uc778\uc744 \uac15\uc870\ud558\uaca0\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uacbd\uc7c1 \uc6b0\uc704\ub97c \ud655\ubcf4\ud558\uace0 \ubcf4\ub2e4 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d CX \uc815\ucc45\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc5d0 \ub300\ud574 \ub17c\uc758\ud560 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<h2><span><br \/>\n  <strong>\uc6e8\ube44\ub098 \ud558\uc774\ub77c\uc774\ud2b8<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc6e8\ube44\ub098\uc5d0\uc11c \ub2e4\uc74c \uace0\uac1d \uacbd\ud5d8\uc758 \ub2e4\uc12f\ubd84\uc57c\uc5d0 \ub300\ud574 \ub17c\uc758\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d\uc758 \uae30\ub300 \uaca9\ucc28\uac00 \ud655\ub300\ub41c \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uae4c?<\/li>\n<li>\uace0\uac1d \ucda9\uc131\uc774 &#8220;\ub290\ub08c&#8221;\uc73c\ub85c \uc774\ud589\ub418\ub294 \ubc29\ubc95\uacfc \uc2e0\uc911\ud558\uac8c \ud3c9\uac00\ud558\ub294 \uac83\uc774 \uace0\uac1d \uc815\uc815\uc744 \uac00\uc7a5 \uc798 \ud3c9\uac00\ud558\ub294\uc9c0 \ud3c9\uac00\ud574 \ubcf4\uc790.<\/li>\n<li>Contact Center\uac00 CX\uc758 \ube44\uc988\ub2c8\uc2a4 &#8220;\uc18c\uc720\uc790&#8221;\ub85c \ubcc0\ud558\ub294 \uc774\uc720.<\/li>\n<li>AI\uac00 \ubbf8\ub798\ub97c \ub2e4\uc2dc\uc6b0\uc9c0 \uc54a\ub294 \uc774\uc720 \u2013 \uc0ac\ub78c\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4. AI\ub294 \ubb34\ud615\uc758 \uac1c\uc778 \ubc0f \uc5c5\ubb34\uc801 \uac00\uce58\ub97c \uc804\ub2ec\ud558\ub294 \ub370 &#8220;\ucd08\uace0\ub300\ud654&#8221; \uc790\uc6d0\uc785\ub2c8\ub2e4.<\/li>\n<li>CX\uac00 \uae30\uc220\uc758 \ubcf4\ub2e4 \ub9ce\uc740 \uc0ac\uc6a9\uc744 \uacc4\uc18d\ud558\ub294 \uc774\uc720, \uadf8\ub7ec\ub098 \uc544\uc9c1\ub3c4 \uc0ac\ub78c\uc774 \ub530\ub77c\uc640\uc57c \ud558\ub294 \uc774\uc720\ub294 \ubb34\uc5c7\uc77c\uc9c0?<\/li>\n<\/ul>\n<blockquote>\n<h2><a href=\"https:\/\/engage2demand.cisco.com\/LP=19688?ecid=23430&#038;dtid=oemels001119&#038;ccid=cc001193&#038;oid=wbrco020208\"><br \/>\n  <span><br \/>\n    <strong><br \/>\n      <span><\/span>       <span class=\"normaltextrun\">         <span> 30\ubd84 \ubd84\uc0ac\ud558\ub294 \uc624\ub298, \uc624\ub354 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc2ed\uc2dc\uc624.<\/span><br \/>\n      <\/span><br \/>\n    <\/strong><br \/>\n  <\/span><br \/>\n<\/a><\/h2>\n<\/blockquote>\n<p>\u00a0<\/p>\n<p>\uc6e8\ube44\ub098 \uc774\ud6c4\uc5d0 \ub2e4\uc74c \ub9ac\uc18c\uc2a4\ub97c \ud655\uc778\ud574 \ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uace0\uac1d \uc911\uc2ec \uc870\uc9c1 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/contact-center\/webex-experience-management\/white-paper-c11-743319.html\">\ub9cc\ub4e4\uae30\uc5d0 \ub300\ud55c \ubc31\uc11c \uc77d\uae30<\/a><\/li>\n<li>Webex \ud658\uacbd \uad00\ub9ac <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740<\/a><\/li>\n<li><a href=\"https:\/\/www.cisco.com\/go\/cc\">Cisco Contact Center \uc194\ub8e8\uc158 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38<\/a> \ud558\uc2ed\uc2dc\uc624.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\ucd94\uac00 \ub9ac\uc18c\uc2a4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/introducing-webex-experience-management-simple-ai-powered-journey-analytics-transforms-customer-and-agent-experiences\">Webex \ud658\uacbd \uad00\ub9ac\uc5d0 \ub300\ud55c \uc124\uba85: AI \uc81c\uacf5 \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc744<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">\ubcc0\ud658Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624: \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc758 \ud601\uc2e0\uc801\uc778 \uc8fc\ubb38<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\ud615 \uc6e8\ube44\ub098\uc5d0 Contact Center\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ube44\uc804 \ubc0f \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ucda9\uc131\ub3c4 \ubc0f \uacbd\uc7c1 \uc6b0\uc704\ub97c \uc810\uc720\ud558\ub294 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc5d0 \ub300\ud574 \uacf5\uc720\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5487,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8173,8031,1899,11667,8662,8175,11666,8177,1902,8176,8174,8430],"class_list":["post-387372","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-contactcenter-ko","tag-cisco-","tag-cisco--","tag-contact-center-ko","tag-contact-center-","tag-8175","tag-11666","tag-8177","tag-1902","tag-8176","tag-8174","tag-8430"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\uc5d0 \ub300\ud574 \uc800\ud76c \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc2ed\uc2dc\uc624. \ub2e4\uc12f \uc608\uc0c1 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/\uace0\uac1d-\ud658\uacbd\uc758-\ubbf8\ub798\uc5d0-\ub300\ud574-\uc800\ud76c-\uc6e8\ube44\ub098\uc5d0-\ucc38\uc5ec\ud558\uc2ed\uc2dc\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uace0\uac1d \ud658\uacbd\uc758 \ubbf8\ub798\uc5d0 \ub300\ud574 \uc800\ud76c \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc2ed\uc2dc\uc624. \ub2e4\uc12f \uc608\uc0c1 | Webex Blog\" \/>\n<meta property=\"og:description\" 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