{"id":387547,"date":"2021-05-20T08:47:07","date_gmt":"2021-05-20T15:47:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-on-%ed%94%84%eb%a0%88%eb%af%b8%ec%8a%a4-contact-center%eb%a1%9c-%ea%b0%80%ec%a0%b8%ec%98%a4%ea%b8%b0\/"},"modified":"2021-05-20T08:47:07","modified_gmt":"2021-05-20T15:47:07","slug":"%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-on-%ed%94%84%eb%a0%88%eb%af%b8%ec%8a%a4-contact-center%eb%a1%9c-%ea%b0%80%ec%a0%b8%ec%98%a4%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a5%bc-on-%ed%94%84%eb%a0%88%eb%af%b8%ec%8a%a4-contact-center%eb%a1%9c-%ea%b0%80%ec%a0%b8%ec%98%a4%ea%b8%b0\/","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub97c On-\ud504\ub808\ubbf8\uc2a4 Contact Center\ub85c \uac00\uc838\uc624\uae30"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uba87 \ub144 \uc804\uc5d0 Contact Center \uc5c5\uacc4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud574 \ub300\ud654\ud558\uae30 \uc2dc\uc791\ud55c \uc774\ud6c4\ub85c \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \ubc1c\uc804\ud558\ub294 \ub370\uc5d0\ub294 \ubd88\uac00\ud53c\ud55c \ub2e4\uc74c \ub2e8\uacc4\uc778 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucd94\uc138\uc5d0\uc11c \ud601\uc2e0 \ubc0f \uc5c5\ub370\uc774\ud2b8\uc758 \ube60\ub978 \uc804\ub2ec\uacfc \uac19\uc740 \ud2b9\uc815 \uc774\uc810\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc804\ub2ec\uc758 \uc7a5\uc810\uc740 \ub9ce\uc9c0\ub9cc, \ub2e4\uc218\uc758 \uc8fc\ubb38\ud615 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uae30\uc5c5 \uace0\uac1d\uc740 \uc544\uc9c1 Contact Center \ud22c\uc790\ub97c \uacf5\uc6a9 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc73c\ub85c \ub9c8\uc774\uadf8\ub808\uc774\uc158\ud560 \uc900\ube44\uac00 \ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc758 \uc774\uc810\uc744 \ub354 \ub192\uc740 \uc81c\uc5b4, \ubc30\uce58 \uc720\uc5f0\uc131 \ubc0f \ubcf4\uc548\uc744 \uc704\ud55c \ud22c\uc790\uc640 \uc694\uad6c \uc0ac\ud56d\uc744 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\ub294 \uc635\uc158\uc744 \uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ud544\uc694\uc131\uc744 \uc778\uc2dd\ud558\uace0 \uc788\ub294 Cisco\ub294 \ud55c \ub3d9\uc548 \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5\uc744 \uc81c\uc548\ud574 \uc654\ub2e4. \ubaa8\ub4e0 \ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c\ub3c4 \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uac00\uc7a5 \uc798 \uc804\ub2ec\ud558\ub294 \uae30\ub2a5 \ubc0f \uae30\ub2a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8, \uc5d0 \ub300\ud574 \ucd5c\ub300\ud654\ud574\uc57c \ud558\ub294 \uac83\uc740 \uc804\ub2ec \ubaa8\ub378\ub9cc\uc774 \uc544\ub2c8\ub77c \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \ud658\uacbd\uc785\ub2c8\ub2e4. \uadf8\uc640 \uc720\uc0ac\ud558\uac8c, \uc2a4\ub9c8\ud2b8\ud3f0\uc774 \uc21c\uc804\ud788 \ud074\ub77c\uc6b0\ub4dc \uc804\uc6a9 \uc7a5\uce58\uc778 \uacbd\uc6b0, \ud574\ub2f9 \uc2a4\ub9c8\ud2b8\ud3f0\uc774 \uc81c\uacf5\ud558\ub294 \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc744\uae4c\uc694? \uc544\ub9c8 \uc544\ub2d0 \uac70\uc5d0\uc694. \uc774\ub294 \uc804\ud654 \ud558\ub4dc\uc6e8\uc5b4 \ubc0f \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc \uc791\ub3d9\ud558\uac8c \ud558\ub294 \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \ud2b9\uc131\uc73c\ub85c, \uc774\ub294 \uc804 \uc138\uacc4\uac00 \uc0ac\uc6a9\ud558\ub294 \ud0c1\uc6d4\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>\uc791\uc5c5 \ud0c4\ub825\uc131\uc5d0 \ub300\ud55c \uad00\ub9ac \ud5a5\uc0c1 <\/strong><br \/>\n<\/span><\/h2>\n<p>\uc774\ub7ec\ud55c \uc0dd\uac01\uc73c\ub85c, \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc \uc804\ub7b5\uc758 \uc7a5\uc810\uc744 \ub450 \ubc30\ub85c \uac1c\uc120\ud558\uc5ec \uae30\uc5c5 \uad00\ub9ac\uc790\uac00 \uc8fc\ub85c \uad00\ub9ac\ud558\uace0 \uac15\ud654\ub41c \ubc29\ubc95\uc73c\ub85c \uadc0\ud558\uc758 On-\ud504\ub808\ubbf8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc6b4\uc601\ud558\ub294 \ubc29\ubc95\uc744 \ud5a5\uc0c1\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>\ud074\ub77c\uc6b0\ub4dc\uc640 \uac19\uc740 \uc5c5\uadf8\ub808\uc774\ub4dc \uae30\ub2a5<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\uc0c8\ub85c\uc6b4 \ub3d9 <span>   <strong>\uc801\uc778<\/strong> <\/span> \ub9b4\ub9ac\uc988 \uc804\ub7b5\uc740 \ucd5c\uc2e0 \uae30\ub2a5\uc73c\ub85c \ucd5c\uc2e0 \uae30\ub2a5\uc744 \uacc4\uc18d \uc0ac\uc6a9\ud558\uac8c \ud558\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\ub85c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc804\ub2ec\ud569\ub2c8\ub2e4. (\ucd5c\uc2e0 \uc5c5\ub370\uc774\ud2b8\ub97c \uc120\ud638\ud558\ub294 \uace0\uac1d\uc740 12.5 \ub4f1\uc758 \uc7a5\uae30 \ub9b4\ub9ac\uc988\ub97c \uacc4\uc18d \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ub9b4 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/bulletin-c25-744954.html\">\ub9ac\uc988 \uc804\ub7b5 \ubb38\uc11c<\/a> \ub294 \ud544\uc694\ud55c \ub9b4\ub9ac\uc988\uc758 \uc62c\ubc14\ub978 \uc885\ub958\ub97c \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>\uc0c8\ub85c\uc6b4 \ud328\uce58 <span>   <strong>\ubc0f \uae30\ub2a5\uc774 \uc0ac\uc6a9<\/strong> <\/span> \uac00\ub2a5\ud574\uc9c0\uba74 \uc790\ub3d9 \uc5c5\ub370\uc774\ud2b8 \uc54c\ub9bc\uc744 \uc218\uc2e0\ud569\ub2c8\ub2e4.<\/li>\n<li><span><br \/>\n  <strong>\ud074\ub77c\uc6b0\ub4dc \ud638\uc2a4\ud2b8<\/strong> <\/span> \ub41c \uc800\uc7a5\uc18c\uc5d0\uc11c \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5c5\ub370\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \ub2e4\uc6b4\ub85c\ub4dc\ud569\ub2c8\ub2e4.<\/li>\n<li>\uac04\ud3b8\ud55c \ud55c \ubc88 <span>   <strong> <\/strong><\/span> \uc758 \ud130\uce58 \uc5c5\uadf8\ub808\uc774\ub4dc \uba85\ub839\uacfc \ub2e4\uc6b4\ud0c0\uc784\uc774 \ucd5c\uc18c\ud654\ub41c \uc720\uc9c0\uad00\ub9ac \uae30\uac04\uc744 \ud1b5\ud574, \uc5c5\ub370\uc774\ud2b8\ud560 \ub54c \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \ub2e8\uc21c\ud558\uace0 \uc6d0-\ud130\uce58 \uc5c5\uadf8\ub808\uc774\ub4dc \uc194\ub8e8\uc158\uc73c\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud569\ub2c8\ub2e4.<\/li>\n<li><span><br \/>\n  <strong>\uc720\uc608<\/strong> <\/span> \ud55c \uc885\ub8cc\ub97c \ud1b5\ud574 \uc9c4\ud589\ub418\uace0 \uc788\ub294 \uc791\uc5c5\uc5d0 \uc601\ud5a5\uc744\uc8fc\uc9c0 \uc54a\uace0 \ud38c\uc6e8\uc5b4 \uc5c5\uadf8\ub808\uc774\ub4dc, OS \ubcf4\uc548 \uc5c5\ub370\uc774\ud2b8 \ubc0f \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \ud328\uce58\ub97c \uc801\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \ubcf5\uc7a1\ud55c \uc720\uc9c0\uad00\ub9ac \uae30\uac04\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc5c5\uadf8\ub808\uc774\ub4dc<span>   <strong> \uc9c4\ud589 \ud45c\uc2dc\uae30\ub97c \ubcf4\uace0<\/strong> <\/span> \uc5c5\uadf8\ub808\uc774\ub4dc\uc758 \uc131\uacf5 \ubc0f \uc2e4\ud328\uc5d0 \ub300\ud55c \uc774\uba54\uc77c \uc54c\ub9bc\uc744 \uc218\uc2e0\ud569\ub2c8\ub2e4.<\/li>\n<li><span><br \/>\n  <strong>\uc5c5\uadf8\ub808\uc774\ub4dc \ubc0f \ub864\ubc31 \uc911<\/strong> <\/span>\uc790\ub3d9 \ud638\ud658\uc131 \uac80\uc0ac\ub294 \ubaa8\ub4e0 \uad6c\uc131 \uc694\uc18c\uac00 \uc5c5\uadf8\ub808\uc774\ub4dc \uc911 \uc815\uc804\uc758 \uc704\ud5d8\uc744 \ucd5c\uc18c\ud654\ud558\ub3c4\ub85d \ud638\ud658\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-365957 size-large\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-300x140.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-768x359.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/CC-1024x479.png 1024w\" alt=\"\uc5f0\ub77d\ucc98 \uc13c\ud130\" width=\"640\" height=\"299\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <strong>\uc885\ub2e8 \uac04 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud45c\uc2dc<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\uc774\uc81c \ub2f9\uc0ac\uc758 \uae30\uc5c5 \uc194\ub8e8\uc158\uc740 <span>   <strong>\uae30\ubcf8\uc801\uc73c\ub85c AppDynamics<\/strong> <\/span>\uc5d0 \ud1b5\ud569\ub418\uc5b4 \uacbd\uace0, \uc0c1\ud0dc \ub300\uc2dc\ubcf4\ub4dc \ubc0f \uc131\ub2a5 \ubb38\uc81c\ub97c \uc77c\ucc0d \ud0d0\uc9c0\ud558\uc5ec \uc5c5\ud0c0\uc784 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc18d\uc131\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><span><br \/>\n  <strong>\uc99d\uac00\ub41c \ud655\uc7a5\uba85<\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li>\uc774\uc81c Contact Center\ub294 <span>   <strong>\ucd5c\ub300 36,000<\/strong> <\/span> \uc5ec \ub300\uc758 \ub3d9\uc2dc \uc5d0\uc774\uc804\ud2b8\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \ud655\uc7a5\ub418\uc5b4 \uac00\uc7a5 \ud070 \uae30\uc5c5\uae4c\uc9c0\ub3c4 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\uc5d0\uc774\uc804\ud2b8 \ud658\uacbd \uac15\ud654\ud558\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\ub610\ud55c \uc774 \ub9b4\ub9ac\uc988\uc5d0 \ub300\ud55c \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ub9cc\ub4e4 \ub54c \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ucd5c\uc6b0\uc120\uc73c\ub85c \uc720\uc9c0\ud588\uc2b5\ub2c8\ub2e4. \ud558\ub8e8\ub97c \ud558\ub8e8\ud558\ub9cc\uc5d0 \uc124\uacc4\ud558\uc5ec \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\uac00 \ub420 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uace0 \uc5b4\ub514\uc5d0\uc11c\ub3c4 \uc791\uc5c5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>AI \uc81c\uacf5 \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd <\/strong><br \/>\n<\/span><\/p>\n<ul>\n<li><span><br \/>\n  <strong>\uc5d0\uc774\uc804\ud2b8 \ub2f5\ubcc0<\/strong> <\/span>\uc740 \uc5d0\uc774\uc804\ud2b8 \ubc0f \ud638\ucd9c\uc790 \uc0c1\ud638 \uc791\uc6a9\uc5d0 \uae30\ubc18\ud55c AI\uac00 \uc81c\uacf5\ud558\ub294 \uc2e4\uc2dc\uac04 \uc81c\uc548 \uc0ac\ud56d \ubc0f \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc5d0\uc774\uc804\ud2b8\ub97c \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub85c \ub9cc\ub4ed\ub2c8\ub2e4. \uc0bd\uc785\ub41c \uac00\uc82f\uc740 \ud1b5\ud654\ub97c \uccad\ucde8\ud558\uace0 \uc0ac\uc804\uc801\uc73c\ub85c \uc81c\uc548\ud558\ub294 \ub2f5\ubcc0 \ubc0f \uc9c0\uc2dd \uae30\ubc18 \ubb38\uc11c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc5d0\uc774\uc804\ud2b8\ub294 \ub2f5\ubcc0\uc744 \uac80\uc0c9\ud558\ub294 \ub370 \uc2dc\uac04\uc744 \uc18c\ube44\ud558\uace0 \uc6b0\uc218\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\ud1b5\ud654 <span>   <strong>\ub300\ud654 \ub300\uc6a9 <\/strong> <\/span>\uac00\uc82f\uc740 \ub3d9\uc801\uc73c\ub85c \uc74c\uc131 \ub300\ud654\ub97c \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc38\uc870\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-365743\" src=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" srcset=\"https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-300x167.png 300w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-768x429.png 768w, https:\/\/storage.googleapis.com\/blogs-images\/ciscoblogs\/1\/2021\/05\/Screenshot-2021-05-12-at-9.42.01-PM-1-1024x572.png 1024w\" alt=\"\ud1b5\ud654\ub300\ud654\" width=\"640\" height=\"358\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<h2><span><br \/>\n  <strong>\uc571 \uc804\ud658 \uc904\uc774\uae30 <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\uba40\ud2f0 \ud0ed \uac00\uc82f<\/strong> <\/span>\uc740 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \ub0b4\uc5d0\uc11c \uc77c\uccb4\ud615 \uc778\ud130\ud398\uc774\uc2a4\ub97c \uc81c\uacf5\ud558\ubbc0\ub85c, \uc5d0\uc774\uc804\ud2b8\ub294 \uc815\uad50\ud558\uace0 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc73c\ub85c \ucd94\uac00 \uc815\ubcf4\ub97c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\ub098\uc5d0\uac8c \ub531 \ub9de\ub294 \uc5c5\ubb34 \ubc29\uc2dd <\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><span><br \/>\n  <strong>\uc5d0\uc774\uc804\ud2b8 \uc7a5\uce58 \uc120\ud0dd<\/strong> <\/span> \uc740 \uc5d0\uc774\uc804\ud2b8\uac00 \ub2e4\uc218\uc758 \uc7a5\uce58\uc5d0\uc11c \ub0b4\uc120 \uae30\ub2a5\uc744 \uacf5\uc720\ud558\uace0 \uc791\uc5c5\ud560 \ub0b4\uc120 \uc7a5\uce58\ub97c \uc120\ud0dd\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li>VPN<span> <strong> \uc744 \ud1b5\ud574 \uc5f0\uacb0\ud558\uc9c0<\/strong> <\/span>   \uc54a\uace0\ub3c4 \ub370\uc2a4\ud06c\ud0d1\uc5d0 \ub85c\uadf8\uc778\ud560 \uc218 \uc788\ub294 \uc6d0\uaca9 \uc5d0\uc774\uc804\ud2b8 \uc9c0\uc6d0(\ucee8\uc2dc\ub9ac\uc988 \ud3c9\uac00\ud310\uc5d0 \uc0ac\uc6a9 \uac00\ub2a5).<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\ubaa8\ub450\ub97c \uc704\ud55c \uc7a5\uc810 <\/strong><br \/>\n<\/span><\/h2>\n<p>IT \uad00\ub9ac\uc790 \ub610\ub294 Contact Center \uc5d0\uc774\uc804\ud2b8\uc758 \uacbd\uc6b0, \uc791\uc5c5\uc744 \ub354\uc6b1 \uc27d\uac8c \ud560 \uc218 \uc788\ub294 \uc7a5\uc810\uc744 \ucd94\uac00\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc800\ud76c\uc758 \ubaa8\ub4e0 \uc0c8\ub85c\uc6b4 \ud5a5\uc0c1 \ubc0f \uae30\ub2a5\uc744 \uc800\ud76c\uc758 \ud504\ub808\ubbf8\uc2a4 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \ud574\ub2f9 \uace0\uac1d\ub3c4 \ud074\ub77c\uc6b0\ub4dc\uc758 \uc7a5\uc810\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc804\ud658\uc5d0 \ub300\ud55c \uc720\uc608\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud558\ub294 \ud55c\ud3b8, \uc790\uccb4\uc6b4\uc601 \ubc0f \ube44\uacf5\uac1c \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d\uc5d0 \ub300\ud55c \uc0ac\uc6a9\uc790 \ubc0f \uad00\ub9ac \uae30\ub2a5\uc5d0\ub294 \uacc4\uc18d \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9b4\ub9ac\uc988 12.6\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 Contact Center Enterprise \ub370\uc774\ud130 \uc2dc\ud2b8\ub97c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/collateral\/customer-collaboration\/unified-contact-center-enterprise\/data-sheet-c78-744949.html\">\ucc38\uc870\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p>\n<blockquote><p>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"http:\/\/www.cisco.com\/go\/cc\">\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-end-of-frustrating-customer-experiences-why-a-connected-journey-matters\">\ub2e4\uc74c\uc5d0 \ub300\ud574 \uc2e4\ub9dd\ud558\ub294 \uace0\uac1d \ud658\uacbd\uc744 \uc885\ub8cc\ud558\uae30 \uc704\ud574 \uc5f0\uacb0\ub41c \uc5ec\uc815<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-imi-delivering-the-future-of-customer-experience-together\">Cisco + IMI \ubaa8\ubc14\uc77c\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ud658\uacbd\uc758 \ubbf8\ub798\ub97c \uc804\ub2ec\ud558\uae30,<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/changing-customer-experience-with-the-all-new-webex-contact-center-webinar\">\ubaa8\ub450 \uc0c8\ub85c\uc6b4 Webex Contact Center [Webinar]<\/a>  <a href=\"https:\/\/www.appdynamics.com\/solutions\">\uc5d0\uc11c \uace0\uac1d \ud658\uacbd \ubaa8\ub450\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc571Dynamics APM \uc194\ub8e8\uc158\uc73c\ub85c \uae30\uc5c5 \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8 \uc131\ub2a5 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc2ed\uc2dc\uc624.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT \uad00\ub9ac\uc790 \ub610\ub294 Contact Center \uc5d0\uc774\uc804\ud2b8\uc758 \uacbd\uc6b0, \uc791\uc5c5\uc744 \ub354\uc6b1 \uc27d\uac8c\ud558\uace0, On-\ud504\ub808\ubbf8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uc791\uc5c5\ud558\ub294 \ubc29\ubc95\uc744 \ud5a5\uc0c1\ud560 \uc218 \uc788\ub294 \uc7a5\uc810\uc744 \ucd94\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5488,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278],"class_list":["post-387547","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin 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