{"id":387616,"date":"2020-02-05T13:44:36","date_gmt":"2020-02-05T21:44:36","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%eb%a8%b8%ec%8b%a0-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%eb%b0%8f-cisco-contact-center%ec%9d%98-%eb%af%b8%eb%9e%98\/"},"modified":"2020-02-05T13:44:36","modified_gmt":"2020-02-05T21:44:36","slug":"%eb%a8%b8%ec%8b%a0-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%eb%b0%8f-cisco-contact-center%ec%9d%98-%eb%af%b8%eb%9e%98","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%eb%a8%b8%ec%8b%a0-%ec%9d%b8%ed%85%94%eb%a6%ac%ec%a0%84%ec%8a%a4-%eb%b0%8f-cisco-contact-center%ec%9d%98-%eb%af%b8%eb%9e%98\/","title":{"rendered":"\uba38\uc2e0 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f Cisco Contact Center\uc758 \ubbf8\ub798"},"content":{"rendered":"<h2><span><br \/>\n  <strong>\uc9c0\ub2a5\ud615 \uc778\ud154\ub9ac\uc804\ud2b8 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud1b5\ud569\uc744 \ud1b5\ud574 \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd \ubcc0\ud658\ud558\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p><span data-preserver-spaces=\"true\">\uc9c0\ub09c 1\uc6d4 \ub9d0\uc5d0 Cisco LIVE Intelligence\uc5d0\uc11c \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc778\ubb3c \uc9c0\ub2a5(AI)\uc73c\ub85c \ud1b5\ud569\ud55c \uae30\ubc18\uc758 \uc0c8\ub85c\uc6b4 Cisco \uc544\ud0a4\ud14d\ucc98\uc758 \ubcf4\uae30\ub97c \uc81c\uacf5\ud558\ub294 \uc138\uc158\uc744 \uc804\ub2ec\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ub300\ud654\uc5d0\ub294 \ud611\uc5c5 \ubc0f AI \ubca4\ub354, Google Cloud\uc758 Contact Center AI(CCAI)\uc640\uc758 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc27d\uc758 \uc138\ubd80 \uc0ac\ud56d, AI \ubc0f Cisco Contact Center \uc194\ub8e8\uc158\uc758 \uc77c\ubd80 \uc2e4\uc9c8\uc801\uc778 \uc608\uc81c \ubc0f \uc2e4\uc2dc\uac04 \ub370\ubaa8, \ud5a5\uc0c1\ub41c \uace0\uac1d \ud658\uacbd \ubc0f \ube44\uc6a9 \uc808\uac10 \ub4f1 \uc989\uac01\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">\uc2dc\uc7a5\uc73c\ub85c \uc774\ub3d9(Go To Market) \uc591\uc0c1\uacfc Cisco Contact Center \ud30c\ud2b8\ub108\uc758 \uc5ed\ud560\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\uace0 \uc788\ub294 \ub370\uc5d0\ub294 \ud2b9\ubcc4\ud55c \ud3ec\ucee4\uc2a4\uac00 \uc788\uc5c8\ub2e4.<\/span><\/p>\n<p><strong><br \/>\n  <u><br \/>\n    <span data-preserver-spaces=\"true\">\uc758\uc81c<\/span><br \/>\n  <\/u><br \/>\n<\/strong><\/p>\n<ul>\n<li><span data-preserver-spaces=\"true\">Contact Centers \uc2dc\uc7a5\uc758 \ud601\uc2e0 \ubc0f \ud2b8\ub80c\ub4dc<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\ud604\ub300\uc2dd Contact Center\uc6a9 \uc624\ud508 \uc544\ud0a4\ud14d\ucc98<\/span><\/li>\n<li><span><br \/>\n  <strong>Cisco Contact Center\uc5d0\uc11c<\/strong> <\/span> Google AI \ud1b5\ud569\uc758 \ub450 \uac00\uc9c0 \uc2e4\uc2dc\uac04 \ub370\ubaa8<\/li>\n<li><span data-preserver-spaces=\"true\">Cisco CC \uc815\uc815\uc11c \uc778\ud154\ub9ac\uc804\uc2a4<\/span>\n<ul>\n<li><span><br \/>\n  <strong>\uc5d0\uc774\uc804\ud2b8 \uc9c0\uc6d0 <\/strong> <\/span><span data-preserver-spaces=\"true\">\uc11c\ube44\uc2a4<\/span><\/li>\n<li><strong><br \/>\n  <span data-preserver-spaces=\"true\"><br \/>\n    <span>\uac00\uc0c1 \uc5d0\uc774\uc804\ud2b8<\/span> <\/span> <\/strong><span data-preserver-spaces=\"true\">\uc11c\ube44\uc2a4<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span data-preserver-spaces=\"true\">\uc774\ub3d9\ub9c8\ud06c\uc5d0\uc774\uc804\ud2b8 \uc9c4\ud654<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">\uacb0\ub860<\/span><\/li>\n<\/ul>\n<p><strong><br \/>\n  <span>\uc804\uccb4 \uc138\uc158 \uc2dc\uccad\ud558\uae30:<\/span>\u00a0<\/strong><\/p>\n<p><iframe loading=\"lazy\" title=\"Cisco LIVE Barcelona 2020 - Artificial Intelligence and the future of Cisco Contact Centers\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Al4T7qJXy-g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<hr \/>\n<p><strong>YouTube\uc5d0\uc11c<\/strong>  \uc790\uc138\ud788 \ube44\ub514\uc624: <a href=\"https:\/\/www.youtube.com\/watch?v=kSeaDUxIOSI\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: SalesConnect\uc5d0<\/a>  \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0\ube44\ub514\uc624: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0<\/a>  YouTube\uc5d0 \ube44\ub514\uc624: <a href=\"https:\/\/youtu.be\/lNKWEG5WSDM\">\uc778\uc9c0 Contact Centers \uc74c\uc131\ub300\ud654 \ubc88\uc5ed<\/a>  Cisco \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/innovative-call-centers-with-conversation-ivr-powered-by-artificial-intelligence\">Contact Center\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: \ub300\ud654 IVRCisco<\/a>  \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Cisco Journey<\/a>  \uc194\ub8e8\uc158\uc6a9 \ud558\uc774\ube0c\ub9ac\ub4dc \ucc44\ud305Cisco \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">Contact CentersCisco<\/a>  \ube14\ub85c\uadf8\uc5d0 \uc788\ub294 \ube44\uc815\uae30\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4 \uc5ec\uc815: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Cisco \ubc0f GoogleCisco \ube14\ub85c\uadf8\uc5d0\uc11c<\/a>  \uc791\uc5c5\uc758 \ubbf8\ub798: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">\uc6f9 &#038;\ud504\ub808\ubbf8\uc2a4 \ubaa8\ubc14\uc77c-\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\ub300\ud654<\/a>  \ud569\ub2c8\ub2e4.Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Contact Center AI\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \ud658\uacbd \uc81c\uacf5, \uc774\uc81c GA<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\uac00 \uc5b4\ub5bb\uac8c Google Cloud\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \ud655\uc7a5\ud558\uace0 \uc788\uc73c\uba70, CCAI \ud65c\uc131\ud654\ub41c \uae30\ub2a5(\ub300\ud654 IVR, \ucc44\ud305\ubd07 \ubc0f \uc5d0\uc774\uc804\ud2b8 \uc9c0\uc6d0)\uc744 Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ucd94\uac00\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud558\uc2ed\uc2dc\uc624. <\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278,12073,4761,8174,12069],"class_list":["post-387616","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-contact-center-as-a-service","tag-12073","tag-4761","tag-8174","tag-12069"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uba38\uc2e0 \uc778\ud154\ub9ac\uc804\uc2a4 \ubc0f Cisco Contact Center\uc758 \ubbf8\ub798 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/artificial-intelligence-and-the-future-of-cisco-contact-centers\/\" 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