{"id":387645,"date":"2020-01-30T05:45:04","date_gmt":"2020-01-30T13:45:04","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex-%ed%99%98%ea%b2%bd-%ea%b4%80%eb%a6%ac-%ec%86%8c%ea%b0%9c-ai-%ec%a0%9c%ea%b3%b5-%ec%97%ac%ec%a0%95-%eb%b6%84%ec%84%9d%ec%9d%80-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8\/"},"modified":"2020-01-30T05:45:04","modified_gmt":"2020-01-30T13:45:04","slug":"webex-%ed%99%98%ea%b2%bd-%ea%b4%80%eb%a6%ac-%ec%86%8c%ea%b0%9c-ai-%ec%a0%9c%ea%b3%b5-%ec%97%ac%ec%a0%95-%eb%b6%84%ec%84%9d%ec%9d%80-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/webex-%ed%99%98%ea%b2%bd-%ea%b4%80%eb%a6%ac-%ec%86%8c%ea%b0%9c-ai-%ec%a0%9c%ea%b3%b5-%ec%97%ac%ec%a0%95-%eb%b6%84%ec%84%9d%ec%9d%80-%ea%b3%a0%ea%b0%9d-%eb%b0%8f-%ec%97%90%ec%9d%b4%ec%a0%84%ed%8a%b8\/","title":{"rendered":"Webex \ud658\uacbd \uad00\ub9ac \uc18c\uac1c: AI \uc81c\uacf5 \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 \ud658\uacbd\uc744 \ubcc0\ud658"},"content":{"rendered":"<p>\ubaa8\ub974\ub294 \uc0ac\ub78c\uacfc \ub354 \uae4a\uc740 \uad00\uacc4\ub97c \uad6c\ucd95\ud574 \ubcf4\ub824\uace0 \uc2dc\ub3c4\ud574 \ubcf4\uc544\uc57c \ud560 \uac83 \uac19\uc740 \uc0dd\uac01\uc774 \ub4e0\ub2e4. \ub9c8\uce58\uace0, \uc2eb\uc5b4\ud558\ub294 \ud658\uacbd \ubc0f \uc9c0\ub09c \ud658\uacbd \ub4f1. \ubd88\uac00\ub2a5\ud558\uc9c0 \uc54a\ub2e4\uba74 \uc5b4\ub824\uc6b4 \uc77c\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \uace0\uac1d\uacfc \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub824\uace0 \ud560 \ub54c \ub9e4\uc77c \uc774\ub807\uac8c \uc77c\ub300\uc77c\ub85c \uc9c1\uc6d0\uc5d0\uac8c \uc5b4\ub824\uc6b0\ub9ac\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uace0\uac1d \ud658\uacbd(CX)\uc744 \ud5a5\uc0c1\ud558\uae30 \uc704\ud574 \ub300\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc774\uac83\uc740 \ubb34\uc2a8 \ub73b\uc785\ub2c8\uae4c? \uc774\uac83\uc740 \uace0\uac1d\uc5d0\uac8c \uc57d\uc18d\uc744 \uc804\ub2ec\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uac83\uc758 \ucc28\uc774\uc640 \uc2e4\uc81c \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \ubc1b\uace0 \uc788\ub294\uac00\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ud558\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. \uc774\uac83\uc740 \uadf8\ub4e4\uc758 \ud544\uc694 \uc0ac\ud56d\uc744 \uc54c\uace0, \uc694\uad6c \uc0ac\ud56d\uc744 \ubaa8\ub450 \ucda9\uc871\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>Webex Experience Management(\uc774\uc804\uc758 CloudCherry) \uc18c\uac1c<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc9c0\ub09c \uac00 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\uc744 Cisco<\/a> \ub294 2014\ub144 \uacf5\ub3d9 \ucc3d\ub9bd\ud55c \ud68c\uc0ac\uc778 CloudCherry\uc758 \uc778\uc218\ub97c \uc644\ub8cc\ud588\uc2b5\ub2c8\ub2e4. \uc624\ub298 \uc800\ub294 Cisco\uc758 \uccab \ubc88\uc9f8 \uace0\uac1d \ud658\uacbd \uad00\ub9ac(CEM) \uc194\ub8e8\uc158\uc73c\ub85c Webex Experience Management\ub97c \uc18c\uac1c\ud558\uac8c \uae30\ub300\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/webex-experience-management\/index.html\">Webex \ud658\uacbd<\/a> \uad00\ub9ac\ub294 \ucc28\uc138\ub300 AI \uc81c\uacf5 \ud074\ub77c\uc6b0\ub4dc CEM \uc194\ub8e8\uc158\uc73c\ub85c, \uae30\uc5c5\uc5d0\uac8c \uc804\uccb4 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub354 \ub9ce\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uc870\uc9c1\uc5d0 \uc788\ub294 \ubaa8\ub4e0 \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0 \ub300\ud574 \ud658\uacbd\uc744 \ub9e4\ud551\ud558\uba70, \ud55c \ubc88\uc529\uc740 \uace0\uac00\uc6a9\uc131 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uba70, \uc608\uce21 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud574\ub2f9 \ud658\uacbd\uc744 \uc0ac\uc804\uc801\uc73c\ub85c \ud5a5\uc0c1\ud558\uc5ec \uae0d\uc815\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc5bb\uac8c \ud558\uc5ec \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uc5f0\ub77d\ucc98 \uc13c\ud130 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \uc9c1\uc811 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uc5f0\uacc4\ud558\uace0, \uc5d0\uc774\uc804\ud2b8 \ubc0f \uac10\ub3c5\uad00\uc5d0\uac8c \uace0\uac1d \uc815\uc11c \ub370\uc774\ud130\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd80\uc5ec\ud558\uace0, \uace0\uac1d\uc774 \uc5b4\ub5bb\uac8c \ub9cc\uc871\ud558\ub294\uc9c0 \ubc0f \ud604\uc7ac \uc218\ud589\ud558\uace0 \uc788\ub294 \uc791\uc5c5\uc744 \uc798 \ud45c\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d\uacfc\uc758 \ucc38\uc5ec\ub97c \uc9c4\uc815\ud55c \uac1c\uc778\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uad00\ub9ac\uac00 \uc9c1\uc6d0 \uc11c\ube44\uc2a4\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \uc870\uc9c1 \ubcc0\uacbd\/\ud5a5\uc0c1\uc810(\uc608: NPS\/CSAT\/CES) \ubc0f \ube44\uc988\ub2c8\uc2a4(\uc218\uc775)\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc744\uc9c0 \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc774\ub294 \uc870\uc9c1\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uace0\uac1d \uc815\uc138\ub97c \ub3d9\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uc5ec \ub354 \ub9ce\uc740 \uad00\uacc4\ub97c \uc218\uace0\ud558\uace0, \ub354 \ub192\uc740 CX \uc2a4\ucf54\uc5b4\ub97c \ub2ec\uc131\ud558\uba70, \uc7ac\ubb34\uc801 \uacb0\uacfc\ub97c \uac1c\uc120\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uccab\ub0a0\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ubd80\ub2f4\uc2a4\ub7ec\uc6b4 \uc0c1\ud669\uc744 \uacbd\ud5d8\ud588\ub2e4\ub294 \uace0\uac1d\uc758 \ud2b8\uc717\uc5d0\uc11c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9 \ucc44\ud305 \uc0c1\ud638 \uc791\uc6a9\uc740 \uacfc\uac70\uc5d0 \ube44\uacf5\uc2dd \uc9c0\uc6d0\uc5d0 \uc2e4\ub9dd\ud55c \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. \uc774 \uc815\ubcf4\ub97c \uc0ac\uc804\uc801\uc73c\ub85c \uac16\ucd94\uba74 \uc0ac\uc6a9\uc790\uac00 \uac00\uc7a5 \uc801\ud569\ud55c \uc9c0\uc6d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[ovp]6124458299001[\/ovp]<\/p>\n<h2><span><br \/>\n  <strong>\ud574\uacb0 \ubc29\ubc95 \ud558\uc774\ub77c\uc774\ud2b8<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><strong>\uace0\uac1d \uc5ec\uc815<\/strong> <strong><\/strong> \uad00\ub9ac \u2013 \uc804\uccb4 \uc5ec\uc815\uacfc \ud568\uaed8 17\uac1c \ub2e4\ub978 \ucc44\ub110(\uc608: \uc774\uba54\uc77c, \ucc44\ud305, \uc6f9)\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \uccad\ucde8\ud558\uace0, \ud5a5\uc0c1\uc810\uc758 \uc601\uc5ed\uc744 \ub178\ucd9c\ud558\uace0 \ud3c9\uac00\ud558\uba70, Cisco Contact Center\ub97c \ud65c\uc6a9\ud558\uc5ec \ub8e8\ud504\ub97c \ub2eb\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ud53c\ub4dc\ubc31 <\/strong>&#8211; \uc815\uc11c \ubc0f \ud53c\ub4dc\ubc31\uc744 \uc704\ud574 \ub2e4\uc591\ud55c &#8220;\uccad\ucde8 \uac8c\uc2dc\ubb3c&#8221;\uc744 \ub9cc\ub4e4\uace0 \uc0ac\uc6a9\uc790 \uc815\uc758\ud569\ub2c8\ub2e4. (\uc608: \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uae30 \uc704\ud55c \ud1b5\ud654 \ud6c4 IVR\/\uc774\uba54\uc77c \ubc0f \uc6f9 \uc778\ud130\uc149\ud2b8 \uc124\ubb38\uc870\uc0ac)<\/li>\n<li><strong>\uc2ec\uce35 \ubd84\uc11d<\/strong> &#8211; \uc6b4\uc601, \uac70\ub798 \ubc0f \uacbd\ud5d8 \ub3d9\uc778(\uc608: NPS, CSAT \ubc0f \uc218\uc775)\uacfc\uc758 \uad00\uacc4\ub97c \ub3c4\ucd9c\ud558\uace0, \uc608\uce21 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec KPI\uc640 \uc804\ub7b5\uc801 \uacb0\uc815\uc5d0 \ub300\ud55c \uc7ac\uc815\uc801 \uc601\ud5a5\uc744 \ubaa8\ub378\ub85c \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\uc8fc\uc694 \uae30\ub2a5<\/strong><br \/>\n<\/span><\/h2>\n<ul>\n<li><strong>\ube0c\ub9ac\uc9c0\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub2e4\uc74c \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/strong>. \uc870\uc9c1 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub2e4\ub978 \uace0\uac00\uc6a9\uc131\uc758 \uc6b4\uc601 \ub370\uc774\ud130(\uc608: CRM, ERP)\ub97c \uc218\uc9d1\ud558\uc5ec \uace0\uac1d \ud658\uacbd\uc758 \uc2f1\uae00 \uc2dc\uc2a4\ud15c \uae30\ub85d\uc744 \ud615\uc131\ud558\uc2ed\uc2dc\uc624.<\/li>\n<li><strong>\uace0\uac1d\uc758 \ubcf4\uae30 \ud55c \uac00\uc9c0<\/strong>\ubcf4\uae30: \uac70\ub798 \ubc29\uc2dd\uc5d0\uc11c \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc758 \ud55c \uac00\uc9c0 \ubcf4\uae30\ub85c \uc774\ub3d9\ud558\uc5ec \ub192\uc74c \ubc0f \ub0ae\uc740 \uc9c0\uc810\uc744 \uc2dd\ubcc4\ud558\uc5ec \ub0b4\ubd80 \ud300\uc774 \ud5a5\uc0c1\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\ub9c8\uc774\ud06c\ub85c \ubc0f \ub9e4\ud06c\ub85c \uc5ec\uc815<\/strong>: \uc5ec\ub7ec \uc5ec\uc815\uc5d0\uc11c \ud658\uacbd\uc758 \ucc28\uc774\uc810\uc744 \uc774\ud574\ud558\uae30 \uc704\ud574 \ub2e4\ub978 \ucf54\ud638\ud2b8(\uc608: \uc628\ub77c\uc778 \uad6c\uc785\ub9cc \ud558\ub294 \uace0\uac1d)\ub97c \ube44\uad50\ud558\uc2ed\uc2dc\uc624. \ub9e4\ud06c\ub85c\uc5d0\uc11c \ub9c8\uc774\ud06c\ub85c \uc5ec\uc815\uc73c\ub85c \uc804\ud658\ud558\uc5ec \ud658\uacbd\uc744 \uc870\uc0ac\ud558\uc2ed\uc2dc\uc624.<\/li>\n<li><strong>\uc5ec\uc815 \ubd84\uc11d<\/strong>: \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc7ac\ubb34 \uc131\uacfc\ub97c \uc8fc\ub3c4\ud558\ub294 \uc0ac\ud56d\uc5d0 \ub300\ud55c \uad8c\uc7a5 \uc0ac\ud56d \ubc0f \uc608\uce21 \ubd84\uc11d\uc744 \ud1b5\ud574, \uc791\uc5c5 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc138\ubd80 \ubd84\uc11d<\/strong>: \uadfc\ubcf8 \uc6d0\uc778 \ubd84\uc11d\uc744 \ubcf4\uace0 \ub2e4\uc591\ud55c \ud1b5\uacc4 \ub3c4\uad6c\ub97c \uc801\uc6a9\ud558\uae30 \uc704\ud574, \ud130\uce58\ud3ec\uc778\ud2b8, \ub2e8\uacc4, \ucf54\ud638\ud2b8 \ub610\ub294 \ucea0\ud398\uc778\uc73c\ub85c \ud2b9\uc815 \uc601\uc5ed\uc744 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc0ac\uc6a9\uc790 \uc815\uc758 \ub300\uc2dc\ubcf4\ub4dc: <\/strong>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud3ec\uc778\ud2b8\uc640 \ud074\ub9ad \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574, \uc0ac\uc6a9\uc790 \uc815\uc758\ub41c \uc5ed\ud560 \uae30\ubc18 \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2><span><br \/>\n  <strong>\uc5b4\ub514\uc5d0\uc11c \uc2dc\uc791\ud569\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/h2>\n<p>\uace0\uac1d \uc911\uc2ec\uc758 \ubb38\ud654\ub97c \ub9cc\ub4dc\ub294 \uac83\uc774 \uc644\ub8cc\ubcf4\ub2e4 \uc26c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4.\u00a0 \uc774\ub294 CX\ub97c \ube44\uc988\ub2c8\uc2a4\uc758 \uc804\ub7b5\uc801 \uc6b0\uc120 \uc21c\uc704\ub85c, \uadc0\ud558\uc758 \ubb38\ud654\ub97c \ud575\uc2ec\uc73c\ub85c \ud558\ub294 \uac83\uc73c\ub85c, \uc744(\ub97c) \uadc0\ud558\uc758 \uae30\uc5c5\uc5d0\uc11c \uace0\uac1d\uc758 \uacbd\ud5d8\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\ub294 \ubaa8\ub4e0 \uc2dc\uc2a4\ud15c\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud558\uba70, \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc774 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\ub294 \ub370 \uc801\ud569\ud55c \uae30\uc220\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uc815\uc744 \ud1b5\ud574 \uace0\uac1d\uc744 \uccad\ucde8\ud558\ub294 \uac83\uc740 \ubaa8\ub4e0 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacbd\uc6b0\uac00 \uc5c6\ub294 \uacbd\uc6b0, \uc8fc\ub85c \ud544\uc694\ud55c \uc2dc\uc791 \uc704\uce58\uac00 \uc783\uc5b4\ubc84\ub824\uc11c \ub354\uc774\uc0c1 \ud544\uc694\uc5c6\uc774 \ubbf8\uc548\ud55c \uacbd\uc6b0\ub97c \uc783\uac8c \ub429\ub2c8\ub2e4. Sentiment \ub370\uc774\ud130\ub294 \ud658\uacbd \uae30\ubc18 \uacbd\uc81c\uc758 \uc0c8\ub85c\uc6b4 \ud1b5\ud654\uc785\ub2c8\ub2e4.\u00a0 \uc608\uce21 \ubc0f \uc0ac\uc804 \ubd84\uc11d \uae30\ubc18 \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uace0 \uc774\ud574\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uba70, \uc815\ubcf4\uc801\uc778 \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud55c \uc791\uc5c5\uc744 \ucde8\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. Contact Center\uc640 Webex \ud658\uacbd \uad00\ub9ac\ub97c \uacb0\ud569\ud558\ub294 \uac83\uc740 \uadc0\ud558\uc758 \uc5ec\uc815\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec\uc758 \uc870\uc9c1\uc774 \ub418\uae30 \uc704\ud55c \ub17c\ub9ac\uc801 \uccab \ubc88\uc9f8 \ub2e8\uacc4\uc785\ub2c8\ub2e4.<\/p>\n<p>Webex \ud658\uacbd \uad00\ub9ac\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 ebook\uc744 <a href=\"https:\/\/ebooks.cisco.com\/story\/three-pillars-of-customer-experience-management\">\uc77d\uc5b4\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4<\/a>.<\/p>\n<blockquote><p>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/go\/cc\">\ud558\uc2ed\uc2dc\uc624.\u00a0<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc815\ubcf4<\/strong>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-contact-center-portfolio-enhancements-revolutionize-customer-and-agent-experiences\">Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624: \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">\ud658\uacbd \ud601\uc2e0Cisco Contact Center\uc758 2019<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/your-contact-center-agents-journey-plays-acritical-role-in-customer-experience\">\ubc0f Contact Center\ub97c \ubcc0\uacbd\ud558\ub294 \uac83 \uc774\uc0c1\uc5d0 \uc788\ub294 \ub9c8\ubc95\uc758 \uace0\uac1d \ud658\uacbd \ubcf4\ud638? \uc774\ub294 \uc5d0\uc774\uc804\ud2b8\uc758 &#8220;\ub2e8\uacc4\ubcc4&#8221; \ub85c \uc2dc\uc791\ud569\ub2c8\ub2e4.\u00a0<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\uc758 AI \uc81c\uacf5, \ub370\uc774\ud130 \uc911\uc2ec \uace0\uac1d \ud658\uacbd \uad00\ub9ac \uc194\ub8e8\uc158\uc740 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc640 \ud63c\ud569\ud558\uc5ec \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ud130\uce58\ud3ec\uc778\ud2b8\uc5d0\uc11c \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\ub2e4. <\/p>\n","protected":false},"author":5487,"featured_media":387646,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[4278],"class_list":["post-387645","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \ud658\uacbd \uad00\ub9ac \uc18c\uac1c: AI \uc81c\uacf5 \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d \ubc0f \uc5d0\uc774\uc804\ud2b8 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Muthukrishnan","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/eda1cdf65966a3bae75c5a87f056c80248d60887567692f44c6e2ec6160c551c?s=96&d=wp_user_avatar&r=g","caption":"Vinod Muthukrishnan"},"description":"Vinod Muthukrishnan is the VP\/GM Webex Customer Experience. 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