{"id":387690,"date":"2019-12-10T10:15:07","date_gmt":"2019-12-10T18:15:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ed%99%94%ec%9e%90powered-intelligence-%ea%b8%b0%eb%b0%98-%eb%8c%80%ed%99%94-ivr%ec%9d%b4-%ec%a0%81%ec%9a%a9%eb%90%9c-%ed%98%81%ec%8b%a0%ec%a0%81%ec%9d%b8-%ed%86%b5%ed%99%94-%ec%84%bc%ed%84%b0\/"},"modified":"2019-12-10T10:15:07","modified_gmt":"2019-12-10T18:15:07","slug":"%ed%99%94%ec%9e%90powered-intelligence-%ea%b8%b0%eb%b0%98-%eb%8c%80%ed%99%94-ivr%ec%9d%b4-%ec%a0%81%ec%9a%a9%eb%90%9c-%ed%98%81%ec%8b%a0%ec%a0%81%ec%9d%b8-%ed%86%b5%ed%99%94-%ec%84%bc%ed%84%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/%ed%99%94%ec%9e%90powered-intelligence-%ea%b8%b0%eb%b0%98-%eb%8c%80%ed%99%94-ivr%ec%9d%b4-%ec%a0%81%ec%9a%a9%eb%90%9c-%ed%98%81%ec%8b%a0%ec%a0%81%ec%9d%b8-%ed%86%b5%ed%99%94-%ec%84%bc%ed%84%b0\/","title":{"rendered":"\ud654\uc790(Powered Intelligence) \uae30\ubc18 \ub300\ud654 IVR\uc774 \uc801\uc6a9\ub41c \ud601\uc2e0\uc801\uc778 \ud1b5\ud654 \uc13c\ud130"},"content":{"rendered":"<p><span><br \/>\n  <strong>\uc9c0\ub2a5 \ubcc0\ud654 \ud1b5\ud654 \uc13c\ud130 Contact Center<\/strong> <\/span>  \ube44\uc988\ub2c8\uc2a4\ub294 \uae30\uc220 \ud601\uc2e0, \uc18c\uc15c\uc758 \uc99d\uac00, \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc5d0\uc11c \ud3c9\uac00\ud558\uace0 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uc18c\ube44 \ubaa8\ub378\uc5d0 \uc758\ud574 \ub9e4\uc6b0 \uc911\uc694\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc2dc\ub9ac\uc988\ub97c \uc9c4\ud589\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a>\uae30\uc220\uc801\uc778 \uac01\ub3c4\uc5d0\uc11c &#8216;\uc9c0\uc6b0\uac1c \uc778\ud154\ub9ac\uc804\uc2a4&#8217;\uc758 \uc2dc\uc791\uc73c\ub85c \uae30\uc874\uc758 \ud1b5\ud654 \uc13c\ud130\ub97c \uc778\uc9c0 \ud1b5\ud654 \uc13c\ud130\ub85c \ubcc0\ud658\ud558\uace0, IT \ube44\uc6a9\uc744 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5 \ub3c4\uad6c\ub85c \ubcc0\ud658\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0, \ubcf4\ub2e4 \ub192\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc900\uacfc \ud488\uc9c8\uc744 \ub2ec\uc131\ud558\uba70, \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c \uae30\uc874\uc758 \uc5ed\ud560\uc744 \uc0c8\ub85c\uc6b4 \ud1b5\ud654\ub85c \ubd88\ub7ec\uc62c \ub54c\uc5d0\ub3c4 \uc758\ubb38\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uace0\ubb38 \ubc0f \ucee8\uc124\ud134\ud2b8.<\/p>\n<p>\ud074\ub77c\uc774\uc5b8\ud2b8 \ub0b4\uc5d0\uc11c \ub514\uc9c0\ud138 \uc18c\uc15c \ub3c4\uad6c\uc758 \ud655\uc0b0\uc740 \uae30\uc874\uc758 \uc74c\uc131 \uc804\uc6a9 \ud1b5\ud654 \uc13c\ud130\ub97c \ud604\ub300\uc2dd \ub514\uc9c0\ud138 \uc634\ub2c8\uccb4\ub110 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub85c \uc5c5\uadf8\ub808\uc774\ub4dc\ud574\uc57c \ud558\ub294 \uae34\uae09\ud55c \ud544\uc694\uc131\uc744 \ubd88\ub7ec\uc624\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ud655\uc2e4\ud558\uac8c \uc774\uc815\ub3c4\uc758 \uc0bd\uc785\uc744 \uacc4\ud68d\ud560 \uc218 \uc788\ub294 \uc644\ubcbd\ud55c \uc2dc\uae30\ub97c \ub098\ud0c0\ub0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc758 \uccab \ubc88\uc9f8 \uc9c8\ubb38\uc740 \uc120\ud0dd\ud55c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \ube60\ub974\uace0 \uc815\ud655\ud55c \uc751\ub2f5\uc744 \uc804\ub2ec\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \ucd5c\uace0\uc758 \uace0\uac1d \ud658\uacbd\uc73c\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4<a href=\"https:\/\/getvoip.com\/blog\/2018\/05\/08\/state-of-ivr-2018\/\">(\ucc38\uc870<\/a>).<\/p>\n<ul>\n<li><strong>73%<\/strong> \ub294 \uc81c\ud488\/\uc11c\ube44\uc2a4 \ubb38\uc81c\ub97c \uc9c1\uc811 \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc6d0\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>83%<\/strong> \ub294 \uc0ac\uc6a9 \uac00\ub2a5\ud560 \ub54c \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158\uc744 \uc774\uc6a9\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>59%<\/strong> \ub294 \uc88b\uc9c0 \uc54a\uc740 \uc774\ud6c4\uc5d0\ub3c4 \ub3cc\uc544\uc624\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uae30\uc874\uc758 IVR\uc740 \uc774\ub7ec\ud55c \uace0\ud488\uc9c8 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \ub2ec\uc131\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uc591\ud55c \uc81c\ud55c \uc0ac\ud56d\uc774 \uc788\ub294 \uacbd\uc6b0, \uc591\ud638\ud558\uc9c0 \uc54a\uc740 \uace0\uac1d \ud658\uacbd(\ucc38\uc870)\uc744 \ucd08\ub798\ud569\ub2c8\ub2e4<a href=\"https:\/\/getvoip.com\/blog\/2018\/05\/08\/state-of-ivr-2018\/\"><\/a>.<\/p>\n<ul>\n<li><strong>53%<\/strong> \ub294 \uc5ec\uc804\ud788 DTMF \uc804\uc6a9 IVRS(DTMF\ub294 \uc804\ud654\uae30\uc5d0\uc11c \ud0a4\ub97c \ub204\ub97c \ub54c \ub4e4\ub9ac\ub294 \uc18c\ub9ac\ub85c \uc815\uc758\ud560 \uc218 \uc788\ub294 DTMF \ub2e4\uc911 \uc8fc\ud30c\uc218 \ub300\uc5ed\uc744 \ub098\ud0c0\ub0c5\ub2c8\ub2e4.) \u2014 Chris Caile, Nuance Communications, \uc218\uc11d \uc194\ub8e8\uc158 \ub9c8\ucf00\ud305 \uad00\ub9ac\uc790<\/li>\n<li><strong>83%<\/strong> \ub294 \uc591\ubc29\ud5a5 \uc74c\uc131 \uc751\ub2f5\uc758 \uacbd\ud5d8\uc774 \ubd80\uc871\ud55c \ud6c4 \uae30\uc5c5\uc744 \ud53c\ud560 \uac83\uc785\ub2c8\ub2e4. Robin Gomez, \uc774\uc0ac, \ub370\uc774\ud130 &#038;\ubd84\uc11d, \ubc29\uc0ac\ud615<\/li>\n<li><strong>60%<\/strong> \uc758 \ud638\ucd9c\uc790\ub294 \uc74c\uc131\uc5d0 \ub300\ud574 IVR\uc744 \uc6b0\ud68c\ud569\ub2c8\ub2e4(\ube44\uc6a9\uc740 12\ubc30 \uc774\uc0c1\uc785\ub2c8\ub2e4). Evan Gale, \uc194\ub8e8\uc158 \uc784\uc6d0, \uace0\uac1d \uc5ec\uc815 \uc194\ub8e8\uc158, NICE<\/li>\n<li><strong>76%<\/strong> \ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud68c\uc0ac\uac00 \uc5bc\ub9c8\ub098 \uac00\uce58 \uc788\ub294\uac00\uc5d0 \ub300\ud55c \uc2e4\uc81c \ud14c\uc2a4\ud2b8\ub85c \ubcf8\ub2e4\u2014 Robin Gomez, \uc774\uc0ac, \ub370\uc774\ud130 &#038;\ubd84\uc11d, \ubc29\uc0ac<\/li>\n<\/ul>\n<h2><strong><br \/>\n  <span>\uac15\ud654\ub41c \uc140\ud504\uc11c\ube44\uc2a4 \uc194\ub8e8\uc158<\/span><br \/>\n<\/strong><\/h2>\n<p>\uc5d0\uc774\uc804\ud2b8 \uc218\ub97c \uc99d\uac00\uc2dc\ud0a4\ub294 \ube44\uc6a9 \uc5c6\uc774 \uc774\ub7ec\ud55c \uc57c\uc2ec\ucc28\uac8c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 Cisco \uc778\uc9c0 \ud1b5\ud654 \uc13c\ud130\ub294 \uac15\ud654\ub41c \ubcf4\uc548 \uc778\ud154\ub9ac\uc804\uc2a4(Intelligence)\ub97c \ud1b5\ud574 \uc790\uccb4 \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4.<a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/customer-experience.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-305388\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/customer-experience.png\" alt=\"\" width=\"662\" height=\"183\" \/><br \/>\n<\/a>\uc140\ud504\uc11c\ube44\uc2a4 \uc194\ub8e8\uc158\uc758 \uc800\ud76c\uc758 \ube44\uc804\uc740 \uc0ac\uc6a9\uc790 \uc5d0\uc774\uc804\ud2b8\uc758 \uc5f0\ub77d\uc744 \ucd5c\uc801\ud654\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5, \uc218\uc6d4\ud55c \uc0c1\ud669\ubcc4 \ubc0f \uc634\ub2c8 \ucc44\ub110 \uc11c\ube44\uc2a4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4. \ud574\ub2f9 \uac1c\uc120 \uc0ac\ud56d\uc73c\ub85c \uc7a5\uc810\uc744 \uac00\uc838\uc62c \uc218 \uc788\ub294 \uba87 \uac00\uc9c0 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uc2dc\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ubcf4\ud1b5 \uae30\uc874\uc758 \uba54\ub274 \uae30\ubc18 IVR\uc740 \uc6b4\uc601\uc790\uc5d0\uac8c \ub9d0\ud558\uae30 \uc704\ud574 0 \ub610\ub294 9\ub97c \uc120\ud0dd\ud558\ub294 \ub370\uc5d0\ub294 \ubaa8\ub4e0 \ud130\uce58\ud1a4 \uc635\uc158\uc73c\ub85c \uc2e4\ub9dd\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \ub3d9\uc758\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc88b\uc9c0 \uc54a\uc740 \uace0\uac1d \ud658\uacbd \ubc0f \ub192\uc740 \ud1b5\ud654 \uc13c\ud130 \ube44\uc6a9\uc744 \ubc1c\uc0dd\ud558\uba70, \uc774\ub294 \uace0\uc815\uc801\uc774\uac70\ub098 \uc5b5\uc7a5\uc801\uc785\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc740 \uace0\ub824\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uc0c8\ub85c\uc6b4 \ubc1c\uc2e0\uc790 \ub610\ub294 \ub3cc\uc544\uc624\ub294 \ubc1c\uc2e0\uc778\uc744 \ub2e4\ub978 \uc11c\ube44\uc2a4\ub85c \ucde8\uae09\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ud1b5\ud654\uc758 \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \uc801\uc751\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><span><br \/>\n  <strong>IVR \ud658\uacbd\uc744 \ubcc0\ud654\uc2dc\ud0a4\ub294 \ucd5c\uadfc \uc9c4\ud589<\/strong><br \/>\n<\/span><\/h2>\n<p>\ucd5c\uadfc \uc74c\uc131 \uae30\uc220 \ubc0f \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc5b8\uc5b4 \uc774\ud574\uac00 \uc55e\uc120 \uac83\uc740 \uace0\uac1d\uc774 \ud1b5\ud654 \uc13c\ud130\uc640 \ub300\ud654\ud558\uace0 \uc788\ub294 \ub300\ud654 IVR \uc194\ub8e8\uc158\uc744 \uc804\ub2ec\ud558\ub294 IVR \ud658\uacbd\uc744 \ubcc0\ud658\ud560 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc744 \ubd88\ub7ec\uc624\uace0, \uc815\uc801 \ud2b8\ub9ac \uad6c\uc870\ub97c \ubb34\uc2dc\ud558\uace0 \ucd5c\uc885 \uc758\ub3c4\ub85c \ubc14\ub85c \uc810\ud504\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>IVR\uc21c\ud68c \uc2dc\uac04\uc740 \ud604\uc800\ud788 \uc904\uc5b4\ub4ed\ub2c8\ub2e4. IVR \uc2a4\ud06c\ub9bd\ud2b8\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uc635\uc158\uc758 \uc218\uc5d0 \ub300\ud55c \uae30\uc874\uc758 \uc81c\ud55c\uc810\uc740 \uc0ac\ub77c\uc84c\uc2b5\ub2c8\ub2e4. \uc774\uc81c \ud2b8\ub9ac\uc758 \uc885\ub958\ub85c \ud544\uc694\ud55c \uc218\uc758 \uc635\uc158\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uace0\uac1d\uc758 \uc74c\uc131\uc740 \ub9d0\ud558\uae30\ub9cc \ud560 \uc218 \uc788\ub294 \ub2e8\uc5b4 \uc774\uc0c1\uc758 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uc815\uc11c, \uac10\uc815, \uc131\ubcc4\uc744 \ubaa8\ub450 \uc9c0\ub2a5\uc801\uc73c\ub85c \uacb0\uc815\ud558\uc5ec \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud6a8\uc728\uc801\uc73c\ub85c \uace0\uac1d\uc740 \ubb38\uc81c\ub97c \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0 \uac00\uc7a5 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ud1b5\uc2e0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \ub54c \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc811 \uc74c\uc131\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/Menubased-IVR.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-305389\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/Menubased-IVR-768x321.png\" alt=\"\ub610\ud55c \uace0\uac1d\uc758 \uc74c\uc131\uc740 \ub9d0\ud558\uae30\ub9cc \ud560 \uc218 \uc788\ub294 \ub2e8\uc5b4 \uc774\uc0c1\uc758 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uc815\uc11c, \uac10\uc815, \uc131\ubcc4\uc744 \ubaa8\ub450 \uc9c0\ub2a5\uc801\uc73c\ub85c \uacb0\uc815\ud558\uc5ec \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ud6a8\uc728\uc801\uc73c\ub85c \uace0\uac1d\uc740 \ubb38\uc81c\ub97c \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0 \uac00\uc7a5 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ud1b5\uc2e0 \ubc29\ubc95\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \ub54c \ubcf4\ub2e4 \ub098\uc740 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc811 \uc74c\uc131\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4.\" width=\"768\" height=\"321\" \/><br \/>\n<\/a><\/p>\n<h2><strong><br \/>\n  <span>Cisco Call Center \ud5a5\uc0c1\uc810<\/span><br \/>\n<\/strong><\/h2>\n<p>Cisco\ub294 Call Center \uc194\ub8e8\uc158\uc758 \uc77c\ubd80 \uad6c\uc131\uc694\uc18c\ub97c \uac1c\uc120\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Contact Center Enterprise<a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-enterprise\/index.html\"> \uc758 \ub9b4\ub9ac\uc988 12.5 <\/a>\uc5d0\uc11c GRPC\ub97c \uc0ac\uc6a9\ud558\uc5ec \uae30\ubcf8\uc801\uc73c\ub85c HTTP\ub97c \ud1b5\ud574 \uc624\ub514\uc624\ub97c Dialogflow\ub85c \uc2a4\ud2b8\ub9ac\ubc0d\ud558\ub294 \uac00\uc0c1 \uc74c\uc131 \ube0c\ub77c\uc6b0\uc800(VVB) \uae30\ub2a5\uc744 \uac15\ud654\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac1c\ubc1c\ud55c <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/unified-contact-center-express\/index.html\">\uc544\ud0a4\ud14d\ucc98\ub294 \ub2e4\ub978 \ucd94\uac00 \uc778\ud154\ub9ac\uc804\uc2a4 \ubca4\ub354\ub97c \uc704\ud574 \uc0c8\ub85c\uc6b4 \uc5b4\ub311\ud130\ub97c \ucd94\uac00\ud558\uace0, Contact Center Express<\/a> \ubc0f \uc774\uc804\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub9b4\ub9ac\uc988\uc5d0 \uc801\uc6a9\ub41c \uc194\ub8e8\uc158\uc758 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub3c4 \uc720\uc5f0\ud558\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/SelfService.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-305390\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/SelfService-768x357.png\" alt=\"\ud654\uc790(Intelligence Intelligence)\uac00 \uc6b4\uc601\ud558\ub294 \ub300\ud654 IVR\uc744 \ud65c\uc6a9\ud55c \ud601\uc2e0\uc801\uc778 \ud1b5\ud654 \uc13c\ud130\" width=\"768\" height=\"357\" \/><br \/>\n<\/a><\/p>\n<p>\uc790\uc5f0 \uc5b8\uc5b4\uc5d0 \uc801\uc6a9\ub41c \uc774\uba74 \uc9c0\ub2a5 \uae30\uc220\uc758 \uc9c0\uc18d\uc801\uc778 \ud5a5\uc0c1\uc73c\ub85c, \uc81c\uc548\ub41c \uc544\ud0a4\ud14d\ucc98\ub97c \uc774\ud574\ud558\uba74 \ub2e4\uc591\ud55c \uaddc\ubaa8 \ubc0f \uc218\uc9c1\uc73c\ub85c \uae30\uc5c5\uc758 \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\ub97c \ud06c\uac8c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 \uc81c\ud55c \uc5c6\ub294 \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4&#8230; \uc81c\ud55c\uc774 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4&#8230; \uc0ac\ub78c\ub4e4\uc774 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \uae30\uc220\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\ub294 \ucc3d\uc758\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2><strong><br \/>\n  <span>\uc0ac\uc6a9 \uc0ac\ub840\u00a0<\/span><br \/>\n<\/strong><\/h2>\n<p>Cisco \uc74c\uc131 \ud3ec\ud138(CVP) \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub9b4\ub9ac\uc988 12.5 <strong><\/strong>  <strong>\ub294 \ub300\ud654 \ubbf8\ub514\uc5b4\ub97c \ub77c\uc6b0\ud2b8\ud558\uace0, Google \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ub17c\ub9ac \ubc0f \uc758\ub3c4\uc801\uc778 \ucc98\ub9ac\ub97c \ub0a8\uae38 \uc218 \uc788\ub3c4\ub85d \uad6c\uc131\ud558\uac70\ub098, \ub300\ud654 \uad00\ub9ac, \ube44\uc988\ub2c8\uc2a4 \ub17c\ub9ac, \uc758\ub3c4 \ucc98\ub9ac\ub97c \uc804\uc81c\uc5d0\uc11c \uc720\uc9c0\ud560 \uc218 \uc788\uc73c\uba70, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub610\ub294 On-<\/strong> \ud504\ub808\ubbf8\uc2a4 \ub300\ud654 \uad00\ub9ac\uc758 \uc120\ud0dd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.  \uc740(\ub294) Cisco Call Studio\uc5d0\uc11c \uae30\uc874\uc758 \ud0c0\uc0ac \ud1b5\ud569\uc744 \uc720\uc9c0\ud558\uba70, \uace0\uae09 \uc74c\uc131 \uc778\uc2dd, \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc5b8\uc5b4 \uc774\ud574 \ubc0f \uc74c\uc131 \ud569\uc131\uc5d0 \ub300\ud574 Google\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc740 Google DF\uc5d0\uc11c \ub514\uc790\uc778\ub41c \uac04\ub2e8\ud55c \ubc45\ud0b9 \uc790\ub3d9\ud654 \ubd07\uc758 \uac1c\ub150 \uc99d\uba85\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 Cisco Call Studio\uc5d0\uc11c \ucf54\ub4dc\ud55c \ud504\ub808\ubbf8\uc2a4 \ub300\ud654 \uad00\ub9ac\uc640 \uc0c1\ud638 \uc791\uc6a9\ud558\uc5ec 12.5 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ud5a5\uc0c1\uc810\uc5d0 \ub300\ud574 \uc774\ud574\ud558\ub294 \ub370 \ub9e4\uc6b0 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\ube44\ub514\uc624 \ubcf4\uae30:\u00a0<\/strong><\/p>\n<p>https:\/\/youtu.be\/CzMYjnteHBM \uc774\ub294 Call Studio\uc5d0\uc11c \ub300\ud654\uc0c1\uc790 \uad00\ub9ac\ub97c \uc720\uc9c0\ud560 \ub54c \ube44\ub514\uc624\uc5d0\uc11c \uc0ac\uc6a9\ub418\ub294 \ub17c\ub9ac\uc801 \uad6c\uc870\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/08_02_03.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-305903 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/08_02_03.jpg\" alt=\"\ud654\uc790(Powered Intelligence) \uae30\ubc18 \ub300\ud654 IVR\uc774 \uc801\uc6a9\ub41c \ud601\uc2e0\uc801\uc778 \ud1b5\ud654 \uc13c\ud130\" width=\"640\" height=\"332\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c Cisco\ub294 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc9c4\ud589\uc911\uc778 \ub9c8\uc774\uadf8\ub808\uc774\uc158, \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc774\ub3d9\uc744 \ucee4\ubc84\ud558\ub294 \uc804\uc81c, \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc194\ub8e8\uc158\uc758 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \ud504\ub808\ubbf8\uc2a4, \ud558\uc774\ube0c\ub9ac\ub4dc \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0\uc11c \ub2e4\ubaa9\uc801, \uc624\ud508, \uc77c\uad00\uc131 \uc788\ub294 \uc544\ud0a4\ud14d\ucc98\ub97c \uc694\uad6c\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ub514\uc9c0\ud138 \ucc44\ub110 \ubc0f \uc815\uccb4 \uc9c0\ub2a5\uc744 \ucd94\uac00\ud558\ub294 \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \ubd80\uc5ec\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ub300\uaddc\ubaa8 \uace0\uac1d \ubca0\uc774\uc2a4\ub85c\uc758 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \ubd80\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p><a href=\"https:\/\/www.ciscolive.com\/emea\/learn\/sessions\/content-catalog.html?search=%20PSOCOL-1317#\/\">Cisco Live\uc5d0\uc11c \ub0b4 \uc138\uc158\uc5d0 \ucc38\uc5ec<\/a><\/p><\/blockquote>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/cisco-live-barcelone.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-305729\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/12\/cisco-live-barcelone.png\" alt=\"Contact Center \ube44\uc988\ub2c8\uc2a4\ub294 \uae30\uc220 \ud601\uc2e0\uc744 \uc8fc\ub3c4\ud558\ub294 \ub9e4\uc6b0 \uc911\uc694\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc2dc\ub9ac\uc988\ub97c \uc2e4\ud589\ud558\uace0 \uc788\uc73c\uba70, \uc18c\uc15c\uc758 \uc99d\uac00 \ubc0f \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uc18c\ube44 \ubaa8\ub378\uc5d0 \ub300\ud574 \ud3c9\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220\uc801\uc778 \uac01\ub3c4\uc5d0\uc11c '\uc9c0\uc6b0\uac1c \uc778\ud154\ub9ac\uc804\uc2a4'\uc758 \uc2dc\uc791\uc73c\ub85c \uae30\uc874\uc758 \ud1b5\ud654 \uc13c\ud130\ub97c \uc778\uc9c0 \ud1b5\ud654 \uc13c\ud130\ub85c \ubcc0\ud658\ud558\uace0, IT \ube44\uc6a9\uc744 \ube44\uc988\ub2c8\uc2a4 \uc804\ub7b5 \ub3c4\uad6c\ub85c \ubcc0\ud658\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0, \ubcf4\ub2e4 \ub192\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc900\uacfc \ud488\uc9c8\uc744 \ub2ec\uc131\ud558\uba70, \uc5d0\uc774\uc804\ud2b8\uc758 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \ub610\ud55c \uae30\uc874\uc758 \uc5ed\ud560\uc744 \uc0c8\ub85c\uc6b4 \ud1b5\ud654\ub85c \ubd88\ub7ec\uc62c \ub54c\uc5d0\ub3c4 \uc758\ubb38\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uace0\ubb38 \ubc0f \ucee8\uc124\ud134\ud2b8. \" width=\"433\" height=\"227\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>YouTube\uc5d0\uc11c<\/strong>  \uc790\uc138\ud788 \ube44\ub514\uc624: <a href=\"https:\/\/youtu.be\/CzMYjnteHBM\">\ud1b5\ud654 \uc13c\ud130\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: SalesConnect\uc5d0<\/a>  \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0\ube44\ub514\uc624: <a href=\"https:\/\/salesconnect.cisco.com\/#\/content-detail\/e8510d8b-4f2e-4e2e-bce9-c763819c3d4e\">\ud1b5\ud654 \uc13c\ud130\uc5d0 \uc788\ub294 Cisco \uc778\ud154\ub9ac\uc804\uc2a4: \ucc44\ud305 \ubc88\uc5ed \uc9c0\uc6d0<\/a>  Cisco \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/developer\/hybrid-chat-challenge-winner\">Cisco Journey<\/a>  \uc194\ub8e8\uc158\uc6a9 \ud558\uc774\ube0c\ub9ac\ub4dc \ucc44\ud305Cisco \ube14\ub85c\uadf8: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/the-artificial-intelligence-journey-in-contact-centers\">Contact CentersCisco<\/a>  \ube14\ub85c\uadf8\uc5d0 \uc788\ub294 \ube44\uc815\uae30\uc801\uc778 \uc778\ud154\ub9ac\uc804\uc2a4 \uc5ec\uc815: <a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-and-google-future-of-work\">Cisco \ubc0f GoogleCisco \ube14\ub85c\uadf8\uc5d0\uc11c<\/a>  \uc791\uc5c5\uc758 \ubbf8\ub798: <a href=\"https:\/\/blogs.cisco.com\/developer\/web-mobile-on-prem-solution\">\uc6f9 &#038;\ud504\ub808\ubbf8\uc2a4 \ubaa8\ubc14\uc77c-\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\ub300\ud654<\/a>  \ud569\ub2c8\ub2e4.Google: <a href=\"https:\/\/cloud.google.com\/blog\/products\/ai-machine-learning\/contact-center-ai-now-ga?utm_source=linkedin&#038;utm_medium=unpaidsocial&#038;utm_campaign=googlecloud-SAother-notrelevant&#038;utm_content=productlaunchandupdate&#038;linkId=77041571\">Contact Center AI\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \ud658\uacbd \uc81c\uacf5, \uc774\uc81c GA<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact Center \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uae30\uc220 \ud601\uc2e0, \uc18c\uc15c \ubcc0\uacbd, \uc0c8\ub85c\uc6b4 \uc18c\ube44 \ubaa8\ub378\uc5d0 \ub300\ud55c \ud3c9\uac00\ub85c \uc774\uba74\uc5d0 \uc801\uc6a9\ub41c \ub9e4\uc6b0 \uc911\uc694\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc2dc\ub9ac\uc988\ub97c \uc9c4\ud589\ud558\uace0 \uc788\ub294 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5447,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[12608,8824,12071,8031,1899,1900,8662,1905,12609,4840,4761,1902,8174,4712],"class_list":["post-387690","post","type-post","status-publish","format-standard","hentry","category-1782","category-8025","tag-ai-","tag-ccaas-ko","tag-cisco--","tag-cisco-","tag-cisco---ko","tag-contact-center-","tag-1905","tag-12609","tag-4840","tag-4761","tag-1902","tag-8174","tag-4712"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\ud654\uc790(Powered Intelligence) \uae30\ubc18 \ub300\ud654 IVR\uc774 \uc801\uc6a9\ub41c \ud601\uc2e0\uc801\uc778 \ud1b5\ud654 \uc13c\ud130 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/\ud654\uc790powered-intelligence-\uae30\ubc18-\ub300\ud654-ivr\uc774-\uc801\uc6a9\ub41c-\ud601\uc2e0\uc801\uc778-\ud1b5\ud654-\uc13c\ud130\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\ud654\uc790(Powered Intelligence) \uae30\ubc18 \ub300\ud654 IVR\uc774 \uc801\uc6a9\ub41c \ud601\uc2e0\uc801\uc778 \ud1b5\ud654 \uc13c\ud130 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Contact Center \ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uae30\uc220 \ud601\uc2e0, \uc18c\uc15c \ubcc0\uacbd, \uc0c8\ub85c\uc6b4 \uc18c\ube44 \ubaa8\ub378\uc5d0 \ub300\ud55c \ud3c9\uac00\ub85c \uc774\uba74\uc5d0 \uc801\uc6a9\ub41c \ub9e4\uc6b0 \uc911\uc694\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc2dc\ub9ac\uc988\ub97c \uc9c4\ud589\ud558\uace0 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