{"id":387709,"date":"2019-12-20T09:43:34","date_gmt":"2019-12-20T17:43:34","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/webex-%ec%b1%84%ed%83%9d-%ea%b3%bc%ea%b1%b0-%ed%98%84%ec%9e%ac-%eb%b0%8f-%eb%af%b8%eb%9e%98%ec%9d%98-csm\/"},"modified":"2019-12-20T09:43:34","modified_gmt":"2019-12-20T17:43:34","slug":"webex-%ec%b1%84%ed%83%9d-%ea%b3%bc%ea%b1%b0-%ed%98%84%ec%9e%ac-%eb%b0%8f-%eb%af%b8%eb%9e%98%ec%9d%98-csm","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ed%98%91%ec%97%85\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/webex-%ec%b1%84%ed%83%9d-%ea%b3%bc%ea%b1%b0-%ed%98%84%ec%9e%ac-%eb%b0%8f-%eb%af%b8%eb%9e%98%ec%9d%98-csm\/","title":{"rendered":"Webex \ucc44\ud0dd \uacfc\uac70, \ud604\uc7ac \ubc0f \ubbf8\ub798\uc758 CSM"},"content":{"rendered":"<p><span><br \/>\n  <strong>\uace0\uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988<\/strong> <\/span><em>  \uace0 <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"><\/a> \uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub294 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM) \ubc0f \uace0\uac1d\uc758 \uc131\uacf5 \uc0ac\ub840\ub97c \uac15\uc870\ud558\ub294 \uc7a5\uc18c\ub97c \uac15\uc870\ud569\ub2c8\ub2e4. Cisco\uc758 \ud611\uc5c5 \uae30\uc220\ub85c \uc870\uc9c1\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0, \uc2e4\uc81c \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0, \uace0\uac1d\uc758 \uacb0\uacfc\ubb3c\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<h2><span><br \/>\n  <strong>\uacfc\uac70: \uc218\uba74\uc5d0\uc11c \uac00\uc7a5 \uc798\ub77c\ub0b4\uae30<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc131\ud0c4\uc808\uc774 \ud56d\uc0c1 \uac00\uc871\uc5d0 \uad00\ud55c \uac83\uc774\uc5c8\ub2e4. \uc5f0\ub9d0\uc5d0 \ud560\uc544\ubc84\uc9c0, \ud560\uba38\ub2c8\uc758 \uc9d1\uc744 \ubc29\ubb38\ud558\uc5ec \ubaa8\ub4e0 \uc0ac\uc778\uc778\uacfc \uc601\ud654\ub97c \ubcf4\uba70 \ubcf4\ub4dc\uac8c\uc784, \uc2dd\uc0ac \uacf5\uc720(\ud2b9\ud788 \ub9e4\ub144 \uc131\ud0c4\uc808 \ub77c\uc790\ub098) \uacf5\uc720, \ud648\ub9c8\uc57d \ucfe0\ud0a4\ub97c \ub9ce\uc774 \ub9c8\uc2dc\ub294 \uac83\uc774 \uac00\uc7a5 \uc88b\uc2b5\ub2c8\ub2e4. \uac00\uc871\uacfc \ud568\uaed8 \uc808\ub300\uc801\uc73c\ub85c \uc990\uaca8 \ucc3e\ub294 \uac00\uc871\uc740 \uc5ec\uc804\ud788 \ucfe0\ud0a4\ub97c \uc18c\ube44\ud558\uace0 \ucfe0\ud0a4\ub97c \ub9cc\ub4dc\ub294 \uac83\uc785\ub2c8\ub2e4. \uac00\uc871\uc774 \ubaa8\uc774\ub294 \ub3d9\uc548\uc5d0\ub294 \uc2dc\uac04\uc744 \ud560\ub4e4\uc774\uace0, \ubc30\uacbd\uc5d0\uc11c \uc131\ud0c4\uc808 \uc74c\uc545 \uc744 \uc2dc\uc791\ud558\uba70, \uac00\uc7a5 \uc124\uc6d0\uc801\uc774\uace0 \ucc3d\uc758\uc801\uc73c\ub85c \ub208\uc744 \uba3c \ucfe0\ud0a4\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub450 \uc0b4 \uc544\uc774\uc758 \uc0c8 \uc5c4\ub9c8\uc640 \ud568\uaed8 &#8211; \uc800\ub294 \uae30\uc874\uc758 \uac00\uc871\uacfc\uc758 \uc778\uc5f0\uc758 \uc744(\ub97c) \uc774\uc5b4\ub098\uac00\uace0 \uc0c8\ub85c\uc6b4 \uc778\uc6d0\uc744 \uc2dc\uc791\ud574\uc57c \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ucfe0\ud0a4\ub97c \ubca0\uc774\ud0b9\ud558\uace0 \ub514\ucf54\ub529\ud558\ub294 \uac83\uc740 \ud56d\uc0c1 \ud734\uc77c\uc5d0 \uc0ac\uc6a9\uc758 \uc77c\ubd80\uac00 \ub418\uc9c0\ub9cc, \uc77c\uce58\ud558\ub294 \uac00\uc871 \ud30c\uc790\ub9c8 \ubc0f \uc131\ud0c4\uc808\uc758 \ucf54\ucf54\uc544\uc5d0 \ucd94\uac00\ud588\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc131\uba85, \uc885, \ud2b8\ub9ac\uc640 \ud568\uaed8 \uc131\ud0c4\uc808\uc744 \ucd94\uac00\ud558\uc5ec \uae30\uc874 \ucfe0\ud0a4 \ub514\ucf54\ub529 \uac8c\uc784\ub3c4 \ucd94\uac00\ud588\ub2e4. \ub2f9\uc5f0\ud788 \uc131\ud0c4\uc808\uc774 \ub514\ucf54\ub529\ud558\ub294 \ucfe0\ud0a4\uc785\ub2c8\ub2e4.<\/p>\n\n<h2><span><br \/>\n  <strong>\ud604\uc7ac: \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uace0\uac1d \uc131\uacf5\uc758 \uc5ed\ud560<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc774\ubc88 \ud574\uc5d0\ub294 \uc774\ub7ec\ud55c \uc77c\uc5d0 \uac10\uc0ac\ud558\ub294 \ub9c8\uc74c\uc774 \uc0dd\uc0dd\ud558\uac8c \ub418\ub3cc\uc544\uac00\uba70, \uc9c0\ub09c \ud574\uc640 \uc9c1\uc7a5\uc5d0\uc11c \uc131\ucde8\ud55c \uc77c\uc744 \ub418\ub3cc\ub824 \ubcf4\uac8c \ub429\ub2c8\ub2e4. Webex\uc5d0 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790 &#8211; \uc800\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \uace0\uac1d\uc744 \ud0d0\uc0c9\ud558\uace0 \ud56d\uc0c1 \ubcc0\uacbd\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c\uc758 \uc774\uc804 vs \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ud0d0\uc0c9\ud558\uace0 \uc54c\uc544\ub0b4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ud488 \ubc0f \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ud300\uc740 Webex\ub97c \uacc4\uc18d \ubc1c\uc804\uc2dc\uc5d0 \ub530\ub77c \ubcc0\ud654\uc640 \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ud611\uc5c5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ub9cc\ub4e4\uc5c8\ub2e4.<\/p>\n<blockquote><p>Sheena Hensen\ub294 &#8220;\ubaa8\ub4e0 \uace0\uac1d \ud658\uacbd\uc740 \uc0c1\uc774\ud558\uba70, \ub0b4 \uace0\uac1d\uc740 \uc774\ub7ec\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc744 \ucd5c\ub300\ud55c \uc6d0\ud65c\ud558\uac8c \ubc1b\uc544\ub4e4\uc774\uace0 \ud0d0\uc0c9\ud560 \uc218 \uc788\uac8c \ud558\ub294 \uac83\uc774 \ucd5c\uc6b0\uc120\uc801\uc774\ub2e4. \ub2f9\uc0ac \uc194\ub8e8\uc158\uc774 \uace0\uac1d\uacfc \uc0ac\uc6a9\uc790\ub97c \uc704\ud574 \uc791\ub3d9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc774 \ucd5c\uc6b0\uc120\uc801\uc774\ub2e4.&#8221; &#8211; Sheena Hensen<\/p><\/blockquote>\n<h2><span><br \/>\n  <strong>\ubbf8\ub798: 2020\ub144 \uace0\uac1d \uc131\uacf5 \ubaa9\ud45c<\/strong><br \/>\n<\/span><\/h2>\n<p>\uc0c8 \ud574\ub97c \uae30\ub300\ud558\uae30 \uc2dc\uc791\ud558\uba74\uc11c \uc800\ub294 \uc5f0\ub9d0\uc5f0\uc2dc\uc5d0 \ub300\ud55c \ubaa9\ud45c\uc640 \ub2ec\uc131\ud560 \uc218 \uc788\ub294 \ubaa9\ud45c\ub3c4 \uc0dd\uac01\ud574 \ubcf4\uac8c \ub41c\ub2e4. CSM\uc758 \ubaa9\ud45c\ub294 \ud56d\uc0c1 \ub0b4 \uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uace0\uac1d\uc774 Webex \ucc44\ud0dd \uc5ec\uc815\uc5d0 \ub300\ud574 \uc54c\uace0\uc790 \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uac1c\uc778 \ubbf8\ud305\uc744 \uc758\ubbf8\ud558\uba70, \ucd5c\uc885 \uc0ac\uc6a9\uc790\uac00 Webex\uc758 \uae30\ub2a5 \ubc0f \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ube60\ub974\uac8c \uccb4\ud06c\ud558\uc5ec \uae30\ub2a5\uc774 \uc5b4\ub5bb\uac8c \uc9c4\ud589\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 2020\ub144\uc5d0\ub294 \ub450 \uac00\uc9c0 \ubaa9\ud45c\ub97c \uc138\uc6b0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud604\ub300\uc2dd \ud658\uacbd\uc744 \uc0ac\uc6a9\ud558\uace0 \ube44\ub514\uc624\ub97c \uc0ac\uc6a9\ud558\uac8c \ud560 \uc218 \uc788\ub294 \ub9ce\uc740 \uace0\uac1d\uc744 \ud65c\uc6a9\ud558\uc2ed\uc2dc\uc624. \uc774 \ub450 \uac00\uc9c0 \uae30\ub2a5\uc744 \ubaa8\ub450 \ucc44\ud0dd\ud558\uac8c \ud558\uc5ec \uace0\uac1d\uc774 \ucd5c\uace0\uc758 Webex \ud658\uacbd\uc744 \uc0ac\uc6a9\ud558\uace0 Webex\ub97c \ub354\uc6b1 \uc27d\uace0 \uc801\uadf9\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \ub9cc\ub4dc\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ucd5c\uc885 \uc0ac\uc6a9\uc790\uc6a9 Webex\ub97c \uc0ac\uc6a9\ud558\uae30\uc5d0 \uac04\ud3b8\ud574\uc9c0\uace0, \ucd9c\uc2dc \uc608\uc815\uc778 \ubaa8\ub4e0 \ud6cc\ub96d\ud55c \uae30\ub2a5\uc5d0 \ub300\ud574 \uc54c\uace0 \uc2f6\uc744 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud604\ub300\uc2dd \ud658\uacbd\uc744 \uc0ac\uc6a9\ud558\uc9c0 \uc54a\uace0\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. \uae30\ub2e4\ub9b4 \uc218 \uc5c6\ub294 2020\uc774 \ub420 \uac83\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uac01 \uace0\uac1d\uc740 Webex\ub97c \ud1b5\ud574 \ud560 \uc218 \uc788\ub294 \ubcf4\ub2e4 \ub9ce\uc740 \uac83\uc744 \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uaca0\uc2b5\ub2c8\ub2e4!<\/p>\n<blockquote><p>\ub2e4\uc74c\uc5d0\uc11c \ucc44\ud0dd \ub9ac\uc18c\uc2a4\ub97c \ud655\uc778\ud574 cs.co\/webexadoption <strong>   <a href=\"https:\/\/cs.co\/webexadoption\"><\/a><br \/>\n<\/strong><\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \uc2dc\ub9ac\uc988\uc5d0<\/strong>  \uc788\ub294 \ubaa8\ub4e0 \uace0\uac1d<strong>   <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"> \uc131\uacf5 \ube14\ub85c\uadf8\uc5d0 \ub300\ud574 \uc790\uc138\ud788\uc5f0\uacb0 \uace0\uac1d \uc131\uacf5\uc758 \uc0c8\ub85c\uc6b4 \uc138\uacc4\ub97c \uc900\ube44\ud558\uc2ed\uc2dc\uc624.<\/a><\/strong>  <a href=\"https:\/\/blogs.cisco.com\/partner\/get-your-team-ready-for-the-new-world-of-customer-success\"> \uace0\uac1d \uc131\uacf5<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/training-our-new-cs-team-members-to-help-customers-achieve-more-than-they-thought-was-possible-with-webex\">\ucea0\ud504 Webex: \uc0c8\ub85c\uc6b4 CS \ud300 \uad6c\uc131\uc6d0\uc774 \uace0\uac1d\uc774 \uc0dd\uac01\ud55c \uac83\ubcf4\ub2e4 \ub9ce\uc740 \uc218\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uad50\uc721\ud558\uc2ed\uc2dc\uc624.Cisco CSM\uc758 \uc218\uba85\uc5d0\uc11c WebexA<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/a-day-in-the-life-of-a-cisco-csm\">\uc77c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>CSM\uc758 \uacfc\uac70, \ud604\uc7ac, \ubbf8\ub798\uc5d0 \ub300\ud55c \uc0dd\uac01\uc744 \ucc3e\ub2e4\ubcf4\uba74 \ubcc0\uacbd\uc744 \ubc1b\uc544\ub4e4\uc774\uace0 \ubbf8\ub798\ub97c \uc704\ud55c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \ubc29\ubc95\uc744 \ubc30\uc6b0\uac8c \ub429\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5485,"featured_media":387710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8025,1499],"tags":[12046,12645,8031,12646,12647,12644,12643,12044],"class_list":["post-387709","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-8025","category-1499","tag-customersuccessblogseries-ko","tag-customersucessblogs-ko","tag-cisco-","tag-webex-","tag-12647","tag-12644","tag-12643","tag-12044"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webex \ucc44\ud0dd \uacfc\uac70, \ud604\uc7ac \ubc0f \ubbf8\ub798\uc758 CSM | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\ud611\uc5c5\/\ud654\uc0c1-\ud68c\uc758\/webex-\ucc44\ud0dd-\uacfc\uac70-\ud604\uc7ac-\ubc0f-\ubbf8\ub798\uc758-csm\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webex \ucc44\ud0dd \uacfc\uac70, \ud604\uc7ac \ubc0f \ubbf8\ub798\uc758 CSM | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"CSM\uc758 \uacfc\uac70, \ud604\uc7ac, \ubbf8\ub798\uc5d0 \ub300\ud55c \uc0dd\uac01\uc744 \ucc3e\ub2e4\ubcf4\uba74 \ubcc0\uacbd\uc744 \ubc1b\uc544\ub4e4\uc774\uace0 \ubbf8\ub798\ub97c \uc704\ud55c \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \ubc29\ubc95\uc744 \ubc30\uc6b0\uac8c \ub429\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ko\/\ud611\uc5c5\/\ud654\uc0c1-\ud68c\uc758\/webex-\ucc44\ud0dd-\uacfc\uac70-\ud604\uc7ac-\ubc0f-\ubbf8\ub798\uc758-csm\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-12-20T17:43:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/12\/11_41_41-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"853\" \/>\n\t<meta property=\"og:image:height\" content=\"640\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sheena Hensen\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sheena Hensen\" \/>\n<script type=\"application\/ld+json\" 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