{"id":387732,"date":"2019-11-11T23:01:50","date_gmt":"2019-11-12T07:01:50","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco%eb%8a%94-%eb%a7%a4%eb%85%84-cisco-apjc-contact-contact-symposium%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-webex-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4\/"},"modified":"2019-11-11T23:01:50","modified_gmt":"2019-11-12T07:01:50","slug":"cisco%eb%8a%94-%eb%a7%a4%eb%85%84-cisco-apjc-contact-contact-symposium%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-webex-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/cisco%eb%8a%94-%eb%a7%a4%eb%85%84-cisco-apjc-contact-contact-symposium%ec%97%90%ec%84%9c-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ea%b8%b0%eb%b0%98-webex-contact-center-%ed%8f%ac%ed%8a%b8%ed%8f%b4\/","title":{"rendered":"Cisco\ub294 \ub9e4\ub144 Cisco APJC Contact Contact Symposium\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4."},"content":{"rendered":"<p>\uc624\ub298\ub0a0\uc758 \uc5f0\ud55c \uc18d\ub3c4 \uacbd\uc7c1 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc740 \uace0\uac1d \ud655\ubcf4\uc640 \uc720\uc9c0\ub97c \uc704\ud55c \uc0c8\uace0 \ud601\uc2e0\uc801\uc778 \ubc29\ubc95\uc744 \uc804\ub2ec\ud558\uae30 \uc704\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub4e4\uc774 \uc678\ubd80\uc5d0\uc11c \uc0dd\uac01\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ub9ce\uc740 \uae30\uc5c5\ub4e4\uc740 \ud074\ub77c\uc6b0\ub4dc\ub97c \uc804\ub7b5\uc801 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc8fc\ub294 \ub2e4\uc74c \ub17c\ub9ac \ub2e8\uacc4\ub85c \uace0\ub824\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc\ub294 \uc2e0\uae30\uc220 \uac1c\ubc1c, \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \ube60\ub978 \ubc30\uce58, \ud655\uc7a5\uc131, \ucc44\ub110\uacfc \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc758 \ud1b5\ud569\uc744 \uac00\uc7a5 \uc548\uc804\ud558\uace0 \uc720\uc5f0\ud55c \ubc29\ubc95\uc73c\ub85c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. Cisco\uac00 \uc774\ubc88 \ub2ec \uc2e4\uc2dc\ud55c \uae00\ub85c\ubc8c \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uacbd\uc601\uc9c4\uc758 62%\ub294 \ub2e4\uc74c 18\uac1c\uc6d4 \ub0b4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uad6c\ud604\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4. <strong><br \/>\n  <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/cloud-contact-center-solutions\/what-is-a-cloud-contact-center.html\">\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><br \/>\n<\/strong><\/p>\n<h2><strong>\ud55c \uc2dc\uc7a5, \ub9ce\uc740 \uc694\uad6c \uadf8\ub9ac\uace0 \ud55c \uac00\uc9c0 \uc194\ub8e8\uc158\uc774 \ubaa8\ub450 \uc801\ud569\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4.<\/strong><\/h2>\n<p>\uace0\uac1d \uccb4\ud5d8\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\ub2a5 \ubc0f \ucc28\ubcc4\ud654\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae00\ub85c\ubc8c \ud45c\uc900\uc774 \uc654\ub2e4. \uc989, \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uc774\uc81c \ube44\uc6a9 \uc13c\ud130\ub97c \uc0dd\uac01\ud558\uba74 \uc774\uc81c \ub300\uae30\uc5c5\uacfc \uc18c\uaddc\ubaa8 \uae30\uc5c5\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \uace0\uac1d \ub300\uba74 \ube44\uc988\ub2c8\uc2a4 \uae30\ub2a5\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \uc5c5\ubb34\uc785\ub2c8\ub2e4. \ubaa8\ub4e0 Contact Center\uc5d0\ub294 \uace0\uc720\ud55c \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ubc0f \uae30\uc220 \uc694\uad6c\uc0ac\ud56d\uc774 \uc788\uc73c\uba70, \ud55c \uac00\uc9c0 \uc194\ub8e8\uc158\uc740 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \uc788\ub294 \uacbd\uc6b0\uc5d0\ub3c4 \ud56d\uc0c1 \uc801\ud569\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \u00a0\uac04\ub2e8\ud55c \ubd84\uc11d \ubc0f \ud1b5\ud569 \ud1b5\ud654\uc758 \ub2e8\uc21c\uc131\uacfc \ubbfc\ucca9\uc131\ubd80\ud130 \ub354 \ud06c\uace0, \uace0\uae09\ub41c \uae30\ub2a5 \ubc0f \uae30\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \ubcf4\ub2e4 \uac15\ud654\ub41c \ud1b5\ud569 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758\uc5d0 \uc774\ub974\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c\uc758 \uc774\ub3d9\uc740 \ub208\uc5d0 \ud655\uace0\ud558\uace0 \uac00\uc18d\ud654\ud558\ub294 \ubc18\uba74, \uac00\uc7a5 \ubcf5\uc7a1\ud55c \uc5f0\ub77d\ucc98 \uc13c\ud130\ub4e4\uc740 \uc548\uc815\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ub9ac\ub354 \ubc0f \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ube0c\ub79c\ub4dc\uc5d0 \uae30\ubc18\ud558\uc5ec \uae00\ub85c\ubc8c\ub85c \uc548\uc804\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc194\ub8e8\uc158\uc774 \ub420 \ub54c\uae4c\uc9c0 \ub354 \ud070 \uc2dc\uc7a5\uacfc\ub294 \uc0c1\ub300\ubc29\uc744 \ud5a5\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>Cisco\ub294 \ud574\ub2f9 \ube0c\ub79c\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba70, Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0\uc11c \ud574\ub2f9 \uc694\uad6c \uc0ac\ud56d\uc744 \ud574\uacb0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2><strong>Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624 <\/strong><\/h2>\n<p>Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub294 \uc911\uc18c\uae30\uc5c5 \ubc0f \ub300\uae30\uc5c5\uc758 \uace0\uc720\ud55c \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub3c4\ub85d \ud2b9\ubcc4\ud788 \uc124\uacc4\ub41c \ub450 \uac00\uc9c0 \ud074\ub77c\uc6b0\ub4dc \uc81c\uc548\uc73c\ub85c \uad6c\uc131\ub429\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center Enterprise<\/strong> \ub294 \uac15\ud654\ub41c \ubcf4\uc548 \uae30\ub2a5 \ubc0f \uc0ac\uc6a9\uc790 \uc815\uc758\ub97c \uc704\ud55c \ub2e4\uc591\ud55c API \uc138\ud2b8\ub85c, \uc218\ub9cc \uba85\uc758 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ud655\uc7a5\ub41c \uae30\ub2a5\uc774 \ud48d\ubd80\ud55c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud55c \uae30\uc5c5\uc744 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<ul>\n<li><strong>Webex Contact Center<\/strong> \ub294 \ud1b5\ud569\ub41c \ud1b5\ud654 \ubc0f \uae30\uc5c5 \ub4f1\uae09\uc758 \ubcf4\uc548\uc73c\ub85c \uc194\ub8e8\uc158\uc744 \uc27d\uac8c \ubc30\ud3ec\ud558\uace0 \uc720\uc9c0\ud574\uc57c \ud558\ub294 \uae30\uc5c5\uc744 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.\u00a0 \uc5b4\ub5a4 \uae30\uc5c5\uc5d0\uc11c\ub4e0 Webex Contact Center\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc9c0\ub9cc, \ud2b9\ud788 \ubd84\uc0b0\ub418\uc5b4 \uc788\ub294 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uc788\ub294 \ub300\uae30\uc5c5 \ubc0f \uac04\uc18c\ud654\ub41c \uc194\ub8e8\uc158\uc774 \ud544\uc694\ud55c \uc911\uc18c \uae30\uc5c5\uc774 \uadf8 \ud6c4\uc5d0 Webex Contact Center\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-302344\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png\" sizes=\"auto, (max-width: 602px) 100vw, 602px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio-300x153.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Webex-Contact-Center-Portfolio.png 602w\" alt=\"\" width=\"602\" height=\"308\" \/><br \/>\n<\/a><\/p>\n<p>Webex Contact Center \ubc0f Webex Contact Center Enterprise\ub294 \uae30\uc5c5\uacfc \uace0\uac1d \uac04\uc758 \uace0\uac1d \ucc38\uc5ec \ud658\uacbd\uc744 \ub354\uc6b1 \ud48d\ubd80\ud558\uac8c \ud558\ub3c4\ub85d \ud558\uc5ec, \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\uace0, \uae30\uc220 \uae30\ubc18 \ubc0f \uc815\ud655\ud55c \ub300\uae30\uc5f4 \ub77c\uc6b0\ud305\uc73c\ub85c \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc131\ub2a5\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \ubd84\uc11d\uc758 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc194\ub8e8\uc158\uc740 \uac01 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ub3d9\uc801\uc73c\ub85c \uc608\uce21\ud558\uace0 \uac00\uc7a5 \uc801\ud569\ud55c \uc5d0\uc774\uc804\ud2b8\uc640 \uc77c\uce58\ud558\uc5ec, \uccab \ubc88\uc9f8 \uc5f0\ub77d\ucc98\uc758 \ubb38\uc81c \ud574\uacb0 \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub450 \uc194\ub8e8\uc158\uc758 \uc8fc\uc694 \uc7a5\uc810 \uc911 \ud558\ub098\ub294 \uace0\uac1d\uc774 Webex Calling, Webex Teams, \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uae30 \ubc0f \ucd5c\uadfc\uc5d0 \uc778\uc218\ud55c Voicea \ubc0f CloudCherry \uc81c\uc548 \ub4f1 Cisco\uc758 \ub2e4\ub978 \uc8fc\uc694 \ud074\ub77c\uc6b0\ub4dc \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc744 \uc27d\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\ub294 Webex \ud50c\ub7ab\ud3fc\uc5d0 \uad6c\ucd95\ub418\uc5c8\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uc5ec \uc5d0\uc774\uc804\ud2b8\uac00 \ubc31\ubd84\uc57c \uc804\ubb38\uac00 \ubc0f \uc8fc\uc694 \uc815\ubcf4\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ud558\uc5ec \ub3d9\ub8cc \ubc0f \uace0\uac1d\uacfc \uad50\ub958\ud558\ub294 \ub3d9\uc548 \ub354\uc6b1 \ud6a8\uc728\uc801\uc774\uace0 \uc6d0\ud65c\ud55c \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.\u00a0 Contact Center\uc6a9 Webex \ud50c\ub7ab\ud3fc\uc740 \ub450 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ubaa8\ub450\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ud540\uc744 \uaf2c \uaf2c\uc774\ub294 \uba40\ud2f0 \ud14c\ub10c\ud2b8 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.\u00a0 \uba40\ud2f0 \ud14c\ub10c\ud2b8 \uc81c\uc548\uc740 \uae30\uc5c5\uc774 \ud074\ub77c\uc6b0\ub4dc\ub97c \ubd10\uc57c \ud560 \ub54c \uc6d0\ud558\ub294 \uae30\ub2a5 \ubc0f \ud601\uc2e0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<h2><strong>\uac04\ud3b8\ud574\uc9c4 Webex Contact Center<\/strong><\/h2>\n<p>Webex Contact Center\ub294 APJC \uc2dc\uc7a5\uc744 \uc0c8\ub85c\uc6b4 \uac83\uc73c\ub85c, \ud604\uc7ac \ubd81\ubbf8\uc5d0\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130 \uc13c\ud130\ub294 \uc601\uad6d, \ub3c5\uc77c \ubc0f \ud638\uc8fc\uc5d0 \uc5f4\ub9ac\uac8c \ub429\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uace0\uc18d \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ub514\uc790\uc778, \uac10\uac01\uc801\uc778 \uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1, \uacf5\ud1b5 \uc720\ub2c8\ubc84\uc15c \ub300\uae30\uc5f4 \ubc0f \ub77c\uc6b0\ud305, \ubd07 \uc140\ud504 \uc11c\ube44\uc2a4, IVR, \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d, \ubbf8\ub9ac \ub0b4\uc7a5\ub41c \ube44\uc988\ub2c8\uc2a4 \uc571 \ucee4\ub125\ud130 \ubc0f \uace0\ud488\uc9c8 \ud1b5\ud654 \ubc0f \uad00\ub9ac\uc758 \uc6a9\uc774\uc131\uc744 \uc704\ud574 Webex Calling \ud1b5\ud569\uc73c\ub85c \uc778\ud574 \uc911\uc18c \uae30\uc5c5\uc5d0\uac8c \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4.\u00a0 Webex Contact Center\ub294 Contact Center\uc6a9 \uba40\ud2f0 \ud14c\ub10c\ud2b8 Webex \ud50c\ub7ab\ud3fc\uc758 \uae30\ubc18 \uae30\ub2a5\uc5d0\uc11c \uc7a5\uc810\uc774 \uc788\ub294 \uba40\ud2f0 \ud14c\ub10c\ud2b8 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n<h2><strong>\uc0ac\uc6a9\uc790 \uc815\uc758\ub97c \uc704\ud55c Webex Contact Center Enterprise<\/strong><\/h2>\n<p>Webex Contact Center Enterprise\ub294 \ub0b4\ub144 \ucd08\uc5d0 \uae00\ub85c\ubc8c \uc2dc\uc7a5\uc5d0 \uc120\ubcf4\uc77c \uacc4\ud68d\uc785\ub2c8\ub2e4. \uc774 \uac15\ub825\ud55c \ud074\ub77c\uc6b0\ub4dc \uc81c\uc548\uc740 Cisco\uac00 \uc18c\uc720\ud558\uace0 \uc6b4\uc601\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc73c\ub85c, \uc548\uc804\ud55c \uae00\ub85c\ubc8c \uaddc\ubaa8 \ubc0f \ub3c4\ub2ec\uc744 \uc704\ud55c Cisco\uc758 \ube44\ud560 \ub370 \uc5c6\ub294 \ud45c\uc900\uc5d0 \ub530\ub77c, \uc800\ud76c\uac00 \uc18c\uc720\ud558\uace0 \uc6b4\uc601\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc73c\ub85c, \uc800\ud76c\uac00 \uc18c\uc720\ud558\uace0 \uc6b4\uc601\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc774\ub294 Cisco\uc758 \ube44\ud560 \ub370 \uc5c6\ub294 \ud45c\uc900\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.\u00a0 Webex Contact Center Enterprise\ub294 Contact Center\uc6a9 \uba40\ud2f0 \ud14c\ub10c\ud2b8 Webex \ud50c\ub7ab\ud3fc\uc758 \uae30\ubc18 \uae30\ub2a5\uc5d0\uc11c \uc7a5\uc810\uc774 \uc788\ub294 \uba40\ud2f0 \uc778\uc2a4\ud134\uc2a4 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4.<\/p>\n<p>Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc758 \uc8fc\uc694 \uc7a5\uc810\uc5d0\ub294 \ub2e4\uc74c\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li>Cisco\uac00 \uc18c\uc720, \uad00\ub9ac, \uc6b4\uc601\ud558\ub294 \ub370\uc774\ud130 \uc13c\ud130 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc778\ud504\ub77c<\/li>\n<li>Cisco\uc758 \uc5c5\uacc4 \uc120\ub450\uc758 \ubcf4\uc548 \ubc0f \uac1c\uc778\uc815\ubcf4 \ud45c\uc900\uc744 \uc900\uc218\ud569\ub2c8\ub2e4.<\/li>\n<li>\ud638\uc8fc\uc5d0 \uc0c8\ub85c\uc6b4 \ub370\uc774\ud130 \uc13c\ud130\ub97c \uc900\uc218\ud558\uae30 \uc704\ud574 \ub85c\uceec \ub370\uc774\ud130 \uc13c\ud130\ub97c \uc804\uccb4\uc801\uc73c\ub85c \ubc30\ud3ec\ud558\uace0, \ub2e4\uc74c \ub2ec\ub825 \uc911 \uc0c1\ubc18\uae30\uae4c\uc9c0 \uc544\uc2dc\uc544\uc5d0 \uc744(\ub97c) \ucd9c\uc2dc\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4.<\/li>\n<li>\uc81c3\uc790 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uacfc\uc758 \ud1b5\ud569\uc5d0 \ub300\ud55c API<sup><\/sup> \ub97c \ud3ec\ud568\ud558\uc5ec \ub2e4\uc591\ud55c \uae30\ub2a5<\/li>\n<li>\ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uace0\uae09 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc758 \uc804\uccb4 \ucd94\uac00 \uae30\ub2a5<\/li>\n<\/ul>\n<div id=\"attachment_302345\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\">   <img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-302345\" class=\"wp-image-302345 size-full\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png\" sizes=\"auto, (max-width: 695px) 100vw, 695px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center-300x199.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Omar-Tawakol-VP-and-GM-of-Cisco-Contact-Center.png 695w\" alt=\"Cisco Contact Center\uc758 Omar Tawakol, VP \ubc0f GM\" width=\"695\" height=\"462\" \/> <\/a><p id=\"caption-attachment-302345\" class=\"wp-caption-text\"><strong>Cisco Contact Center<\/strong>\uc758 Omar Tawakol, VP \ubc0f GM<\/p><\/div>\n<h2><strong>\ub354 \ub9ce\uc740<\/strong><\/h2>\n<p>\uc624\ub298\uc758 Cisco APJC Contact Symposium \uc774\ubca4\ud2b8\uc5d0\uc11c \ub2e4\uc74c \uc138\ub300 \uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ube44\uc804\uc744 \uacf5\uc720\ud558\uace0, Voicea <a href=\"https:\/\/www.cisco.com\/c\/m\/digital\/apj\/84978.html\"><\/a> \ubc0f CloudCherry \ub4f1 Cisco <a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\">\uc758 \uac00\uc7a5 \ucd5c\uadfc\uc758 \uc778\uc218 \uc911 \ub450 \uac00\uc9c0\ub97c \uac15\uc870\ud569\ub2c8\ub2e4<\/a>. <a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\"><\/a><\/p>\n<p>Voicea\uc758 \uae30\uc5c5 \uc74c\uc131 \uc9c0\uc6d0(EVA)\uc740 \uace0\uae09 \uc74c\uc131 \uc778\uc2dd \ubc0f \uc74c\uc131\uc744 \uc9c1\uc811 Contact Center\ub85c \ubd88\ub7ec\uc624\uace0, \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d \uac04\uc758 \uc9c0\ub2a5\uc801\uc778 \uc21c\uac04\uc744 \ub9cc\ub4e4\uace0, \ud1b5\ud654 \ub7a9\uc5c5\uc744 \uac04\uc18c\ud654\ud558\uace0, \ub354 \ub098\uc740 \uc5d0\uc774\uc804\ud2b8 \uad50\uc721 \ubc0f \ucf54\uce6d\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub4f1 \ub9ce\uc740 \uc7a5\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>CloudCherry\ub294 \uace0\uac1d\uc758 \uc74c\uc131(VOC) \ubc0f \uc5ec\uc815 \ub9e4\ud551 \uae30\ub2a5\uc744 \uc9c1\uc811 \uace0\uac1d \ud658\uacbd\uc73c\ub85c \uac00\uc838\uc640\uc11c AI \uae30\ubc18 \uace0\uac1d \ud658\uacbd \uad00\ub9ac(CEM) \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 Contact Center \uc0c1\ud638 \uc791\uc6a9 \uc804\ud6c4\uc5d0 \uace0\uac1d \uc5ec\uc815\uc744 \ucd94\uc801, \uce21\uc815\ud558\uace0 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 Net Promoter Score(NPS) \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)\ub97c \ud5a5\uc0c1\ud558\ub294 \uc608\uce21 \ubc0f \uc0ac\uc804\uc801\uc778 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><strong>\ub2eb\ub294<\/strong>  \uacc4\ud68d\uc740 APJC \uc9c0\uc5ed\uc758 \uace0\uac1d\ub4e4\uc5d0\uac8c \uc57d\uc18d\uc744, \uae00\ub85c\ubc8c \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc2dc\uc7a5\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \ub9ac\ub354\uc2ed\uc744 \ubcf4\uc5ec \uc8fc\uc5c8\ub2e4. \ud574\ub2f9 \ud14c\ud06c\ub180\ub85c\uc9c0\uac00 \uace0\uac1d\uc5d0 \uc801\uc6a9\ud558\ub294 \uac00\ub2a5\uc131\uc5d0 \ub300\ud574 \ub9cc\uc871\ud574\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uc13c\ud130\ub97c \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \ubc0f \ub370\uc774\ud130 \uc778\ud154\ub9ac\uc804\uc2a4\uac00 \uc81c\uacf5\ud55c \ub9ac\uce58 \uace0\uac1d \uc5ec\uc815\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud568\uc73c\ub85c\uc368, AI\ub85c \uac15\ud654\ub41c \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub97c \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uace0, \uc804\ubb38\uac00 \ud300\uc744 \uc5f0\uacb0\ud558\uc5ec \ub354 \ub098\uc740 \uace0\uac1d \ud658\uacbd\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<blockquote><p>Webex Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 eBook\uc744<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\"> \uc77d\uc5b4\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4<\/a>. Cisco Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">\ud558\uc2ed\uc2dc\uc624<\/a>.<\/p><\/blockquote>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \ub0b4\uc6a9<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/delivering-magical-customer-experiences-at-cisco-contact-center-summit-2019-and-beyond\">Cisco Contact Center Summit 2019 \uc774\uc0c1\uc5d0\uc11c \ub9e4\uc9c1 \uace0\uac1d \ud658\uacbd \uc804\ub2ec\ud558\uae30<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">\uc0c8\ub85c\uc6b4 \uae00\ub85c\ubc8c, \ud655\uc7a5 \uac00\ub2a5 \ubc0f \uc778\uc9c0 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ubc1c\ud45c\ud558\uae30<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\">Contact Center\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ub4e4\uc5b4\uac00\uc9c0 \ubabb\ud558\uac8c \ud568<\/a><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uac15\ud654\ud558\uae30 \uc704\ud574 CloudCherry\ub97c \uc778\uc218\ud558\ub824\ub294 \uacbd\uc6b0<\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omar Tawakol\uc740 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uae00\ub85c\ubc8c, \ud655\uc7a5\uc131, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc704\ud55c Cisco \ubc29\ud5a5\uc744 \uc120\ubcf4\uc778\ub2e4.<\/p>\n","protected":false},"author":5480,"featured_media":18611,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[3851,4278],"class_list":["post-387732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1782","category-8025","tag-collaboration-solutions","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco\ub294 \ub9e4\ub144 Cisco APJC Contact Contact Symposium\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco\ub294 \ub9e4\ub144 Cisco APJC Contact Contact Symposium\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4. | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"Omar Tawakol\uc740 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc694\uad6c\ub97c \ucda9\uc871\ud560 \uc218 \uc788\ub294 \uae00\ub85c\ubc8c, \ud655\uc7a5\uc131, \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc704\ud55c Cisco \ubc29\ud5a5\uc744 \uc120\ubcf4\uc778\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-12T07:01:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2021\/07\/Blog_cloud_contact_center_2021.06.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"975\" \/>\n\t<meta property=\"og:image:height\" content=\"554\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Omar Tawakol\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Omar Tawakol\" \/>\n\t<meta name=\"twitter:label2\" content=\"\uc608\uc0c1 \ub418\ub294 \ud310\ub3c5 \uc2dc\uac04\" \/>\n\t<meta name=\"twitter:data2\" content=\"1\ubd84\" \/>\n<script 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