{"id":387818,"date":"2019-10-03T10:39:18","date_gmt":"2019-10-03T17:39:18","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco-csm%ec%9d%98-%ec%83%9d%ec%83%9d%ed%95%9c-%ed%95%98%eb%a3%a8\/"},"modified":"2019-10-03T10:39:18","modified_gmt":"2019-10-03T17:39:18","slug":"cisco-csm%ec%9d%98-%ec%83%9d%ec%83%9d%ed%95%9c-%ed%95%98%eb%a3%a8","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ed%98%91%ec%97%85\/%ed%99%94%ec%83%81-%ed%9a%8c%ec%9d%98\/cisco-csm%ec%9d%98-%ec%83%9d%ec%83%9d%ed%95%9c-%ed%95%98%eb%a3%a8\/","title":{"rendered":"Cisco CSM\uc758 \uc0dd\uc0dd\ud55c \ud558\ub8e8"},"content":{"rendered":"<p><span><br \/>\n  <strong>\uace0\uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988<\/strong> <\/span><em>  \uace0 <a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"><\/a> \uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub294 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM) \ubc0f \uace0\uac1d\uc758 \uc131\uacf5 \uc0ac\ub840\ub97c \uac15\uc870\ud558\ub294 \uc7a5\uc18c\ub97c \uac15\uc870\ud569\ub2c8\ub2e4. Cisco\uc758 \ud611\uc5c5 \uae30\uc220\ub85c \uc870\uc9c1\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0, \uc2e4\uc2dc\uac04 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0, \uace0\uac1d\uc758 \uacb0\uacfc\ubb3c\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4.<\/em><\/p>\n<h2>Aha \uace0\uac1d \ud658\uacbd \uc21c\uac04<\/h2>\n<p>Amal\uc758 \ud300\uc774 \uc131\uacf5\uc744 \uac70\ub294 \ub370\uc5d0\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ub9cc\uc871\uc2a4\ub7ec\uc6b0\ub098, \uace0\uac1d\uc744 \uc758\uc544\ud558\uac8c \ud558\ub294 \ub370\uc5d0\ub294 \ud56d\uc0c1 \ub9cc\uc871\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uace0\uac1d\uc744\ubcf4\ub4dc\ud560 \ub54c \uac00\uc7a5 \uc27d\uac8c \uacf5\uc720\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c &#8220;Aha!&#8221;\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \ub208\uae38\uc774 \ub113\uc5b4\uc9c0\uba74\uc11c Webex\uac00 \uc5c5\ubb34\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \uc77c\uc744 \ud560 \uc218 \uc788\uc744\uc9c0 \uc0dd\uac01\ud558\uc2ed\uc2dc\uc624.<\/p>\n<p>\ub9e4\uc77c Amal\uc740 \uc778\uc7ac, \uacbd\ud5d8, \uc774\ud574\uac00 \uc788\ub294 \uc0c1\uc774\ud55c \ud328\uce58\ub97c \uad6c\uc131\ud558\ub294 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM)\uc758 \ub180\ub77c\uc6b4 \ud300\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uae30\ud68c\ub97c \ud1b5\ud574 \ub9cc\uc871\ud574 \ud569\ub2c8\ub2e4. \uadf8\ub140\uc758 \ud300\uc740 \ub2e4\uc591\ud55c \ubc30\uacbd\uacfc \uac1c\uc131\uc73c\ub85c Cisco\uc758 RTP \ucea0\ud37c\uc2a4(Raleigh, NC)\uc5d0\uc11c \ub9e4\uc77c \uc5c5\ubb34\ud558\uace0 \uc788\ub294 \uc758\uc695\uacfc \uc7ac\ubbf8\uac00 \uac00\ub4dd \ub2c8\ub2e4.<\/p>\n<blockquote><p>&#8220;\ub0b4 \uc5c5\ubb34\ub294 \uc5ec\ub7ec \uac00\uc9c0 \uc774\ub3d9 \ubd80\ubd84\uc73c\ub85c \uad6c\uc131\ub429\ub2c8\ub2e4. \ud558\ub8e8\uac00 \ub2e4\uc74c \ub0a0\uacfc \ub3d9\uc77c\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.&#8221; -Amal Abdelwahab Elhag<\/p><\/blockquote>\n<p>Amal\uc740 \uace0\uac1d \ubc0f \ud300\uacfc \uc0c1\ud638 \uad50\ub958\ud558\ub294 \ub370 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\ub4e4\uc774\uace0 \uc788\ub2e4. \uace0\uac1d \ud655\ub300, \ud300 \uc804\ub7b5 \ubbf8\ud305, \uacc4\ud68d \uc138\uc158 \ub610\ub294 CSM\uc758 \uc9c0\uc6d0 \uc5ec\ubd80(\uc608, \uadf8\ub140\uc758 \ud300\uc740 \uc5ec\uc804\ud788 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4)\ub97c \ud1b5\ud574 \ub9ce\uc740 \uace0\uac1d\ub4e4\uacfc\uc758 \uc5f0\uacb0\uc744 \ud1b5\ud574 \uc9d1\uc5d0\uc11c \uc27d\uac8c \ub290\ub824\uc9c0\ub294 \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>Amal\uc758 \ud300\uc774 \uc5b4\ub5bb\uac8c \uc644\ub8cc<\/h2>\n<p>Amal\uc740 Webex\uc5d0\uc11c \uadf8\ub140\uc758 \ud300\uacfc \uc27d\uac8c \uc791\uc5c5\ud560 \uc218 \uc788\ub2e4. \uc0ac\ubb34\uc2e4\uc5d0 \uc788\ub294\uc9c0, \uace0\uac1d\uc744 \ub9cc\ub098\ub7ec \ucd9c\uc7a5 \uc911\uc774\ub4e0 \ubaa8\ub4e0 \uc0ac\ub78c\uc740 \ud56d\uc0c1 \uc5f0\uacb0\ub418\uace0 \ucd5c\uc2e0\uc758 \uc18d\ub3c4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 Webex Teams (\uc801\ud569\ud558\uac8c &#8216;Amal About That Webex&#8217;)\uc5d0\uc11c CSM\uc740 \ub274\uc2a4, \uc5c5\ub370\uc774\ud2b8 \ubc0f \ubaa8\ubc94 \uc0ac\ub840\ub97c \uacf5\uc720\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub450 \uc0ac\ub78c\uc740 \ucd5c\uc18c\ud55c \ud55c \ubc88\uc529 \uc8fc\uac04 \ub9cc\ub098 \ube44\uc988\ub2c8\uc2a4 \uac1c\ubc1c, \uc608\uc815\ub41c \uc774\ubca4\ud2b8\ub97c \ub17c\uc758\ud558\uace0 \ud300\uc758 \ubc1c\uc804\uc744 \ucd95\ud558\ud569\ub2c8\ub2e4. \ub610\ud55c Webex\ub294 Amal\uc758 \ud300\uc774 \uac00\uc871\uacfc \ud734\uc77c \uc0ac\uc9c4\uc744 \uacf5\uc720\ud558\uac70\ub098 \ud558\ub8e8\uac00 \ubc1d\uc544\uc9c0\uba70 \uc6c3\uc744 \uc218 \uc788\ub294 \ubcf4\ub2e4 \uac1c\uc778\uc801 \uc218\uc900\uc5d0\uc11c \uc5f0\uacb0\ub418\ub294 \uc7a5\uc18c\uc785\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-297364\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\" alt=\"\uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM)\ub294 \uc778\uc7ac, \uacbd\ud5d8, \uad00\uc2ec\uc0ac\uc5d0 \ub300\ud55c \ud328\uce58\ub97c \ud328\uce58\ub85c \uc774\ud589\ud569\ub2c8\ub2e4.\" width=\"800\" height=\"600\" \/><br \/>\n<\/a><\/p>\n<h2>\uac1c\uc778\ud654\ub41c \ucc44\ud0dd \ud658\uacbd \ub9cc\ub4e4\uae30<\/h2>\n<p>\ud300\uc5d0\uc11c \ub9e4\uc8fc \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uba74 Amal\uc740 \uace0\uac1d\uc758 \uc131\uacf5\uc744 \uc704\ud574 \ud56d\uc0c1 \ucd5c\uace0\uc758 \uc704\uce58\uc5d0 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub140\ub294 Webex\ub97c \ud1b5\ud574 \ub2e4\uc591\ud55c \uc870\uc9c1\uc774 \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc5b4\ub5a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud574\uc57c \ud558\ub294\uac00\uc5d0 \ub300\ud574 \uc124\uba85\ud588\ub2e4.<\/p>\n<p>CSM\uc740 \ud5a5\uc0c1\ud558\uace0\uc790 \ud558\ub294 \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud558\uae30 \uc704\ud574 \uace0\uac1d\uacfc \uc0ac\uc6a9 \uba54\ud2b8\ub9ad\uc744 \ub9ac\ubdf0\ud558\uace0\uc790 \ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc5b4\ub5a4 \uacbd\uc6b0\uc5d0\ub294 \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ud2b9\uc815 \uc694\uad6c\uc5d0 Webex \uad6c\uc131\uc744 \uc138\ubd84\ud654\ud558\ub294 \uac83\uc774 \uc6b0\uc120\uc2dc\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d, \uc131\uacf5 \ud50c\ub79c \ubc0f \uc5ec\uc815\uc758 \uc815\ud655\ud55c \uc7a5\uc18c\uc5d0 \ub530\ub77c \ub2e4\ub97c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc800\ud76c\uac00 \uc5b4\ub5bb\uac8c \ud558\ub294\uc9c0 \ub290\ub07c\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n<p>Amal\uc758 \ud300\uc5d0\uc11c\ub294 \uc5c5\ubb34 \ub0b4\uc678\ubd80\uc758 \ub9ce\uc740 \uc7ac\ubbf8\ub97c \uc990\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc678\ucd9c\ud560 \ub54c \ud568\uaed8 \uc791\uc5c5\uc744 \ud568\uaed8 \ud558\uace0, \ucee4\ubba4\ub2c8\ud2f0\uc5d0 \ub2e4\uc2dc \ub3cc\uc544\uac00\ub294 \ubc29\ubc95\uc758 \ud55c \ubc29\ubc95\uc73c\ub85c \uc7ac\ubbf8\ub97c \ub354\ud558\uac70\ub098, \uc9c0\uc5ed\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\ub294 \ubc29\ubc95\uacfc \uac19\uc740 \uc7ac\ubbf8\ub97c \ub354\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uc6b0\ub9ac \ubaa8\ub450\ub294 \uc6b0\ub9ac \uc5c5\ubb34\uc5d0\uc11c \ub9ce\uc740 \uc218\uace0\ub97c \uc548\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc800\ud76c\ub294 \uc800\ud76c\uac00 \uc9c0\uc6d0\ud558\ub294 \uc81c\ud488\uc5d0 \uc9c4\uc2ec\uc73c\ub85c \uc560\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc800\ud76c\uac00 \uc9c0\uc6d0\ud558\ub294 \ud55c \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ub9cc\ud07c \ub9ce\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ubc1b\uace0\uc790 \ud569\ub2c8\ub2e4. \ub9e4\uc77c \uc6b0\ub9ac \uc5c5\ubb34\uc5d0 \ub300\ud55c \uac00\uc7a5 \uc911\uc694\ud55c \uac00\uce58\uc640 \uc601\ud5a5\uc744 \ubcf4\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc774\ub294 Webex\uc5d0 \ub300\ud55c \ube44\ud310\uc801\uc778 \uac83\uc73c\ub85c, \uace0\uac1d\uacfc \uc6b0\ub9ac \ubaa8\ub450\uc5d0\uac8c \uc774 \uacfc\uc815\uc758 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ubd80\ubd84\uc774\ub2e4.&#8221;\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<p>Amal\uc5d0\uac8c \uc790\uc2e0\uc758 \uc5c5\ubb34\uc5d0 \ub300\ud55c \uac00\uc7a5 \uc88b\uc740 \uc0dd\uac01\uc744 \ubb3b\ub294 \uc9c8\ubb38\uacfc \ud568\uaed8 &#8220;\ubaa8\ub4e0 \uac83\uc774 \ubaa8\ub450&#8221;\uc640 \ud568\uaed8 \ub098\ud0c0\ub0a8\uacfc \ud568\uaed8 \ud070 \uc6c3\uc74c\uc744 \uc790\uc544\ub0b8\ub2e4. \uadf8 \ud6c4 \uadf8\ub140\ub294 \ud300\uc758 \uc804\ubb38\uc801 \ubc1c\uc804\uc774 CSM \ub9ac\ub354\ub85c\uc11c \uc790\uc2e0\uc758 \uc5c5\ubb34\uc5d0 \uac00\uc7a5 \ubcf4\ub78c\uc744 \ub354\ud558\ub294 \ubd80\ubd84\ub77c\uace0 \ub9d0\ud558\uae30\uae4c\uc9c0 \ud55c\ub2e4.<\/p>\n<p>&#8220;\ub0b4 \ud300\uc774 \ub2a5\ub825\uacfc \uc790\uc2e0\uac10\uc73c\ub85c \uc131\uc7a5\ud558\ub294\uad6c\ub97c \ubcf4\uace0 \uc2f6\ub2e4. CSM\uc774 \uace0\uac1d\uc758 \uc131\uacf5\uc744 \uc704\ud574 \uc5ed\ud560\ud558\ub294 \uac83\uc744 \uc2e4\ud604\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uc774\ub294 \ubd88\uc774 \ucf1c\uc9c4 \uac83 \uac19\uace0 \uadf8\ub4e4\uc774 \uc124\uc815\ud55c \uc218\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uac83\uc744 \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \ub354 \ub9ce\uc740 \uacb0\ub2e8\ud560 \uc218 \uc788\ub2e4.&#8221;\ub77c\uace0 \ubc1d\ud614\ub2e4.<\/p>\n<h2>\ubcf4\ub2e4 \ud070 \uc77c\uc6d0\uc774 \ub418\ub294 \uac83<\/h2>\n<p>Amal\uc744 \uc704\ud574 \ud300\uc758 \ubaa8\ub4e0 CSM\uc774 \uc790\uc2e0\uc758 \uc131\uacf5\uc774 \uace0\uac1d\uc758 \uc131\uacf5\uacfc \uc5b4\ub5bb\uac8c \uad00\ub828\uc774 \uc788\ub294\uac00\ub97c \uc774\ud574\ud558\ub294 \uac83\uc740 \uc911\uc694\ud569\ub2c8\ub2e4. \uadf8\ub140\ub294 \uace0\uac1d\uc774 \uc131\uacf5\uc801\uc73c\ub85c Webex \uc81c\ud488\uc744 \ucc44\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83 \uc774\uc0c1\uc758 \uc5ed\ud560\uc744 \uc0dd\uac01\ud558\uace0 \uc788\ub2e4. \ub610\ub294 \uc9c0\uc6d0\uc73c\ub85c \uc5c5\ubb34\ud558\uace0 \ubcf4\ub2e4 \ub098\uc740 \uc758\uc0ac\uc18c\ud1b5\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uc6b0\ub9ac\ub294 \ubaa8\ub4e0 \uacf3\uc5d0\uc11c \ud658\uc790\ub97c \ubcf4\uace0\uce58\ub8cc\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ube44\uc988\ub2c8\uc2a4\uac00 \uace0\uac1d\ub4e4\uacfc\uc758 \uad00\uacc4\ub97c \ub300\uba74 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \ud611\uc870\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ubd84\ubc30\ub41c \ud559\uc2b5 \ud504\ub85c\uadf8\ub7a8\uc5d0\uc11c \ud559\uc0dd\uacfc \uad50\uc0ac\ub97c \uc5f0\uacb0\ud558\uae30 \uc704\ud574 \uad50\uc2e4 \ubcbd\uc744 \uc911\ub2e8\ud569\ub2c8\ub2e4. \ub610\ud55c \uc774\ub294 \ubc14\ub85c \uc2dc\uc791\uc77c \uac83\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub9e4\uc77c Webex\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub9e4\uc77c Webex\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubcc0\ud654\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \uc6b0\ub9ac\uc640 \uacf5\uc720\ud558\uace0 \uc788\ub2e4.&#8221; \uace0 Amal\uc740 \ub9d0\ud588\ub2e4.<\/p>\n<p>Amal\uc740 \uc774\ub7ec\ud55c \uc774\uc720\ub85c \uc778\ud574 Amal\uc740 \uace0\uac1d\ub4e4\uc774 \uace0\uac1d\uc5d0 \ub300\ud574 \ubcf4\ub2e4 \ud070 \uc774\uc720\uac00 \uc544\ub2c8\ub77c\uace0 \ud310\ub2e8\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uc11c\ube44\uc2a4\ub97c \ubcf4\ub2e4 \ud070 \ubd80\ubd84\uc73c\ub85c \uc0dd\uac01\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc774\ub2e4.<\/p>\n<blockquote><p>\ub2e4\uc74c\uc5d0\uc11c \ucc44\ud0dd \ub9ac\uc18c\uc2a4\ub97c \ud655\uc778\ud574 cs.co\/webexadoption <a href=\"http:\/\/cs.co\/webexadoption\">   <strong><\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong><br \/>\n  <a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9.jpeg\"><br \/>\n    <img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-297448\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d9606114fde9-150x150.jpeg\" alt=\"Cisco\uc5d0\uc11c Simon Capstick-Dale, Copywriter, \ub514\uc9c0\ud138 \ud658\uacbd &#038; \ud611\uc5c5\" width=\"155\" height=\"103\" \/><br \/>\n  <\/a>\uc190\ub2d8 \ube14\ub85c\uadf8: CiscoSimon\uc758 Simon Capstick-Dale, Copywriter, Digital Experiences &#038; Collaboration\uc740 \ud611\uc5c5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624 \ub0b4\uc5d0\uc11c Webex \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\ub294 Cisco<\/strong> \uc758 DXE(Digital Experiences) \ud300\uc758 \ubcf5\uc0ac\ub77c\uc774\ud130\uc785\ub2c8\ub2e4. \uadf8\uc758 \ucf58\ud150\uce20\ub294 \uace0\uac1d \uc8fc\uae30\uc758 \ubaa8\ub4e0 \ud130\uce58\ud3ec\uc778\ud2b8\ub97c \ud1b5\ud574 \ucd5c\uace0\uc758 \ud658\uacbd\uc744 \uacbd\ud5d8\ud558\uac8c \ud558\uc5ec \uc0ac\uc6a9\uc790\ub97c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uadf8\ub294 \ud65c\uc131\ud654, \ud559\uc2b5 \ubc0f \uace0\uac1d \uc131\uacf5\uc744 \uc8fc\ub3c4\ud558\ub294 \uae30\uc5b5\uc5d0 \ub0a8\ub294, \uc801\uc751\ub825 \uc788\ub294 \ub514\uc9c0\ud138 \uc6b0\uc120\uc801 \ub3d9\uc791\uc73c\ub85c \ubaa8\ub4e0 Webex \uc0ac\uc6a9\uc790\ub97c \uc704\ud55c \uc9c4\uc815\ud55c \ud64d\ubcf4\ub300\uc0ac\ub85c \ub9cc\ub4e4\uae30 \uc704\ud574 \uace0\uc2ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\u00a0<\/p>\n<p><strong>\ub354 \uc54c\uc544\ubcf4\uc138\uc694:<\/strong><\/p>\n<ul>\n<li><strong>\uc2dc\ub9ac\uc988\uc758 \ubaa8\ub4e0 \uace0\uac1d \uc131\uacf5 \ube14\ub85c\uadf8\uc5d0 \uc5f0\uacb0<a href=\"https:\/\/blogs.cisco.com\/tag\/customer-success-blog-series\"> \uc5ec\uae30<\/a><\/strong><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/customerexperience\/how-one-cx-engineer-is-making-a-difference\"><br \/>\n  <strong>&#8220;\ub0b4 \uc5f4\uc815\uc744 \ucc3e\uc740 \uacb0\uacfc:&#8221;CX \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \uc5b4\ub5bb\uac8c \ucc28\uc774\uc810\uc744 \ub9cc\ub4dc\ub294\uc9c0<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/partner\/customer-experience-partner-insights?dtid=osscdc000283\"><br \/>\n  <strong>\uace0\uac1d \ud658\uacbd \ud30c\ud2b8\ub108 \uc778\uc0ac\uc774\ud2b8<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/whats-your-webex-dream?dtid=osscdc000283\"><br \/>\n  <strong>Webex \ub4dc\ub9bc\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c? Webex \ucc44\ud0dd\uc744 \uc8fc\ub3c4\ud558\ub294 \uc0c1\uc704 \ucd94\uac00 \uc815\ubcf4<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\uace0\uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub294 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM) \ubc0f \uace0\uac1d\uc758 \uc131\uacf5 \uc0ac\ub840\ub97c \ud558\uc774\ub77c\uc774\ud2b8\ud569\ub2c8\ub2e4. Cisco\uc758 \ud611\uc5c5 \uae30\uc220\ub85c \uc870\uc9c1\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0, \uc2e4\uc2dc\uac04 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0, \uace0\uac1d\uc758 \uacb0\uacfc\ubb3c\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5476,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[8025,1499],"tags":[12046,8031,8175,12644,12719,12883,12882,12881,12047,12044],"class_list":["post-387818","post","type-post","status-publish","format-standard","hentry","category-8025","category-1499","tag-customersuccessblogseries-ko","tag-cisco-","tag-8175","tag-12644","tag-12719","tag-12883","tag-12882","tag-12881","tag-12047","tag-12044"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco CSM\uc758 \uc0dd\uc0dd\ud55c \ud558\ub8e8 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\ud611\uc5c5\/\ud654\uc0c1-\ud68c\uc758\/cisco-csm\uc758-\uc0dd\uc0dd\ud55c-\ud558\ub8e8\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco CSM\uc758 \uc0dd\uc0dd\ud55c \ud558\ub8e8 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\uace0\uac1d \uc131\uacf5 \ube14\ub85c\uadf8 \uc2dc\ub9ac\uc988\ub294 \uace0\uac1d \uc131\uacf5 \uad00\ub9ac\uc790(CSM) \ubc0f \uace0\uac1d\uc758 \uc131\uacf5 \uc0ac\ub840\ub97c \ud558\uc774\ub77c\uc774\ud2b8\ud569\ub2c8\ub2e4. Cisco\uc758 \ud611\uc5c5 \uae30\uc220\ub85c \uc870\uc9c1\uc5d0 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0, \uc2e4\uc2dc\uac04 \ube44\uc988\ub2c8\uc2a4 \ubb38\uc81c\ub97c \ud574\uacb0, \uace0\uac1d\uc758 \uacb0\uacfc\ubb3c\uc5d0 \uc5b4\ub5a4 \uc601\ud5a5\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4 \uc788\uc2b5\ub2c8\ub2e4.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ko\/\ud611\uc5c5\/\ud654\uc0c1-\ud68c\uc758\/cisco-csm\uc758-\uc0dd\uc0dd\ud55c-\ud558\ub8e8\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-03T17:39:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5d94e11b1a44e.png\" \/>\n<meta name=\"author\" content=\"Amal Abdelwahab Elhag\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Amal Abdelwahab Elhag\" \/>\n<script 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CSM\uc758 \uc0dd\uc0dd\ud55c \ud558\ub8e8\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/bb53c131b1aac12d0e0d65dedb72dd9a\",\"name\":\"Amal Abdelwahab 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