{"id":388122,"date":"2019-10-15T07:06:07","date_gmt":"2019-10-15T14:06:07","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/cisco-contact-center-summit-2019-%ec%9d%b4%ec%83%81%ec%97%90%ec%84%9c-%eb%a7%a4%ec%a7%81-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%ec%a0%84%eb%8b%ac%ed%95%98%ea%b8%b0\/"},"modified":"2019-10-15T07:06:07","modified_gmt":"2019-10-15T14:06:07","slug":"cisco-contact-center-summit-2019-%ec%9d%b4%ec%83%81%ec%97%90%ec%84%9c-%eb%a7%a4%ec%a7%81-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%ec%a0%84%eb%8b%ac%ed%95%98%ea%b8%b0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ed%98%91%ec%97%85\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%a0%84%ed%99%94-%ec%8b%9c%ec%8a%a4%ed%85%9c\/cisco-contact-center-summit-2019-%ec%9d%b4%ec%83%81%ec%97%90%ec%84%9c-%eb%a7%a4%ec%a7%81-%ea%b3%a0%ea%b0%9d-%ed%99%98%ea%b2%bd-%ec%a0%84%eb%8b%ac%ed%95%98%ea%b8%b0\/","title":{"rendered":"Cisco Contact Center Summit 2019 \uc774\uc0c1\uc5d0\uc11c \ub9e4\uc9c1 \uace0\uac1d \ud658\uacbd \uc804\ub2ec\ud558\uae30"},"content":{"rendered":"<h1>Cisco\ub294 \uc0c8\ub85c\uc6b4 \uc5f0\uacb0\ub41c \uc778\uc9c0, \uc778\uc9c0 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ud22c\uc790\ud569\ub2c8\ub2e4.<\/h1>\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uc804\ub7b5\uc801 \ucc28\ubcc4\ud654\ud558\ub294 \uac83\uc774 \uad00\ub300\ud55c\uc2dc\ub300\uc5d0, <a href=\"https:\/\/web.cvent.com\/event\/fc2d29fc-8a67-4acb-af8f-24a07a10af32\/summary\">   <strong> <\/strong><\/a> \uc774\uac83\uc774 \ubc14\ub85c \ub9c8\ubc95 \uac19\uc740 \uace0\uac1d \ud658\uacbd \ub9cc\ub4e4\uae30\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uac83\uc774 \ud569\ub9ac\uc801\uc774\ub2e4.&#8221; \uba87 \uc8fc \uc804\uc5d0 \uc6b0\ub9ac\ub294 1000\uc5ec Cisco \ud310\ub9e4\uc5c5\uccb4, \ud30c\ud2b8\ub108 \ubc0f \uace0\uac1d\uacfc \ud568\uaed8 \ubaa8\uc544\ub450\uae30 \ud1b5\ud574 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc9c0\ub2a5\uc774 \uc81c\uacf5\ub41c \ud48d\ubd80\ud55c \uace0\uac1d \uc5ec\uc815\uc73c\ub85c \ubcc0\ud658, AI, ML, \ubd07 \ubc0f NLP\ub85c \uc99d\uac15\ub41c \ucd5c\uace0 \uc5d0\uc774\uc804\ud2b8\ub97c \uc0dd\uc131, \uc815\uc801 \ub77c\uc6b0\ud305 \uccb4\uacc4\ub97c \ub3d9\uc801\uc774\uace0 \uc2e4\uc2dc\uac04, \uac1c\ubcc4\ud654\ub41c \ud658\uacbd\uc73c\ub85c \ubcc0\ud658\ud560 \uacc4\ud68d\uc5d0 \ub300\ud55c \ube44\uc804\uc744 \uacf5\uc720\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\">   <strong><\/strong> <\/a> <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"> <strong>   \ub610\ud55c \uc774\ubca4\ud2b8\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center<\/strong> <\/a> \uc194\ub8e8\uc158\uc758 \ud5a5\uc0c1\uc810\ub3c4 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0 \ud655\uc7a5 \uac00\ub2a5\ud558\uace0, \uc804\uc138\uacc4\uc801\uc73c\ub85c \uc0ac\uc6a9 \uac00\ub2a5\ud558\uba70, \ub098\uba38\uc9c0 Webex \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ubcf4\ub2e4 \uc5f0\uacb0\ub418\uc5b4 \uc788\uc73c\uba70, \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \ud1b5\ud574 \uc778\uc9c0\ub3c4\uac00 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\ud589\uc0ac\uc758 \ud558\uc774\ub77c\uc774\ud2b8\ub97c \uacf5\uc720\ud558\uae30 \uc804\uc5d0 \uc9c0\ub09c \ud574\uc5d0 40% \uc774\uc0c1\uc758 \ucc38\uc11d\ub960\uc744 \uae30\ub85d\ud558\uc5ec \ub9c8\ubc95\ucc98\ub7fc \ud589\uc0ac\ub97c \uac1c\ucd5c\ud55c \ubaa8\ub4e0 \uace0\uac1d, \ud30c\ud2b8\ub108 \ubc0f \ub3d9\ub8cc\ub4e4\uc5d0\uac8c \uac10\uc0ac\uc758 \uc778\uc0ac\ub97c \uc804\ud558\uace0\uc790 \ud569\ub2c8\ub2e4.<\/p>\n<h2>\ud558\uc774\ub77c\uc774\ud2b8<\/h2>\n<h2><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298285\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da47a76580be.jpg\" alt=\"T-mobile Tamara Jensen\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/h2>\n<p><strong>\uc774\ubc88 \ud574<\/strong>  \uc5d0\ub294 \ub2f9\uc0ac\uc758 \ube44\uc804\uacfc \ub85c\ub4dc\ub9f5\uc744 \uacf5\uc720\ud558\ub294 \ub4f1 \ud22c\uba85\uc131\uc744 \uc990\uae38 \uc218 \uc788\ub294 \uace0\uac1d \uadf8\ub8f9\uc744 \ucd08\ub300\ud558\uc5ec \uc791\ub144 \uc57d\uc18d\uc744 \uc804\ub2ec\ud560 \uac83\uc744 \uc57d\uc18d\ud588\uc2b5\ub2c8\ub2e4. T-Mobile\uc758 \uc120\uc784 \uae30\uc220 \uc81c\ud488 \uad00\ub9ac\uc790\uc778 Tamara Jensen\uc774 \uccad\uc911\uacfc \uc5b4\ub5bb\uac8c Cisco Contact Center \uc194\ub8e8\uc158\uc5d0\uc11c T-Mobile \uc5d0\uc774\uc804\ud2b8 \uc778\uc13c\ud2f0\ube0c\ub97c \ubc18\uc73c\ub85c \uc904\uc774\uace0 \uace0\uac1d \ubca0\uc774\uc2a4\ub97c \ubc18\uc73c\ub85c \ub298\ub824\uc11c \uace0\uac1d \ubca0\uc774\uc2a4\ub97c \uac70\uc758 3\ubc30 \uc99d\uac00\uc2dc \ub3c4\uc6c0\uc744 \uc8fc\uba70, \uc0ac\uc804 \ub300\ube44 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud558\uc5ec \uc8fc\uac00\ub97c \ub192\uc774\ub294 \uac83\uc774 \uac00\uc7a5 \ud558\uc774\ub77c\uc774\ud2b8\ub41c \uc810 \uc911 \ud558\ub098\ub294 T-Mobile\uc758 \uae30\uc220 \uc81c\ud488 \uad00\ub9ac\uc790\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>\ucc28\uc138\ub300 \uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130<\/strong>  \uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ube44\uc804 \uacf5\uc720\ub97c \uc2dc\uc791\ud558\uc5ec Cisco<a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&#038;articleId=2007901\"> <strong>   \uc758 \ucd5c\uadfc \uc778\uc218\uc778 Voicea<\/strong><\/a>  <a href=\"https:\/\/blogs.cisco.com\/news\/cisco-announces-contact-center-news\">   <strong>\ubc0f CloudCherry \ub450 \uac00\uc9c0\ub97c \uac15\uc870\ud569\ub2c8\ub2e4.<\/strong> <\/a> Cisco \ud611\uc5c5\uc758 \ubd80\uc7a5\uc778 Amy Chang, EVP \ubc0f General Manager\uac00 Voicea \uacf5\ub3d9 \ucc3d\ub9bd\uc790 \uba70 Omar Tawakaol \ubc0f CloudCherry \uacf5\ub3d9 \ucc3d\ub9bd\uc790 \ud611\ub3d9 \ucc3d\ub9bd\uc790 \ud611\ub3d9 \ucc3d\ub9bd\uc790 \ud611\ud68c\uc5d0 \ucc38\uc5ec\ud558\uc5ec \ucc28\uc138\ub300 \uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uc2dc\uc5f0\ud558\uace0 \uc788\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-298282\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/ciscoblogs\/5da479df87dfa.jpg\" alt=\"\uc5f0\ub77d\ucc98 \uc13c\ud130 \uc815\uc0c1\" width=\"4096\" height=\"2731\" \/><br \/>\n<\/a><\/p>\n<ul>\n<li>Voicea\uc758 \uae30\uc5c5 \uc74c\uc131 \ub3c4\uc6b0\ubbf8(EVA)\ub294 \uace0\uae09 \uc74c\uc131 \uc778\uc2dd \ubc0f \uc74c\uc131\uc744 \uc9c1\uc811 \uc804\uccb4 Webex \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub85c \uac00\uc838\uc624\uae30\ud569\ub2c8\ub2e4. \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 Voicea \uae30\uc220\uc744 \uc801\uc6a9\ud558\uba74 \uace0\uac1d\uc740 \ubcf4\ub2e4 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc62c\ubc14\ub978 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \uc804\ud654\ub97c \ub77c\uc6b0\ud2b8\ud558\uace0, \uc5d0\uc774\uc804\ud2b8\uc640 \uace0\uac1d \uac04\uc758 \uc9c0\ub2a5\uc801\uc778 \uc21c\uac04\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \ub9c8\ubb34\ub9ac\ud558\uba70, \ub354 \ub098\uc740 \uc5d0\uc774\uc804\ud2b8 \uad50\uc721 \ubc0f \ucf54\uce6d\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/li>\n<li>CloudCherry\uc758 CEM(customer engagement management) \uc194\ub8e8\uc158\uc740 \uace0\uac1d\uc758 \uc74c\uc131(VOC) \ubc0f \uc5ec\uc815 \ub9e4\ud551 \uae30\ub2a5\uc744 \uc9c1\uc811 \uace0\uac1d \ud658\uacbd\uc73c\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4. CloudCherry CEM\uc744 Contact Center\uc5d0 \uc5f0\uacc4\ud558\uba74 \uace0\uac1d\uc740 Contact Center \uc0c1\ud638 \uc791\uc6a9 \uc804\ud6c4\uc5d0 \uac78\uccd0 \uc804\uccb4 \uac00\uce58 \uc8fc\uae30 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d \uc5ec\uc815\uc744 \ucd94\uc801, \uce21\uc815\ud558\uace0 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 Net Promoter Score(NPS) \ubc0f \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT) \ub4f1 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc608\uce21\ud558\uace0 \uc0ac\uc804\uc801\uc778 \uace0\uac1d \ud658\uacbd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p><strong>\ud604\uc7ac \uc778\uc9c0<\/strong>  \uae30\ub2a5\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\ub9cc\uc774 \uc544\ub2cc, \uc804\uc81c \ubc29\uc2dd\uc758 \ud601\uc2e0\uc774 \ub9e4\uc6b0 \uac15\ud569\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uae30\uc5c5 \ub0b4 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \ub300\ud55c \ud22c\uc790 \uc758\uc9c0\ub97c \uc2dc\uc5f0\ud588\uc2b5\ub2c8\ub2e4. \ub2f9\uc0ac\ub294 \uad00\ub9ac\uc6a9 \ud655\uc7a5\uc131\uc744 \ud5a5\uc0c1\ud558\uace0 \uad00\ub9ac\uc5d0 \ub300\ud55c \ub2e8\uc77c \ud328\ub2c8\uc2dc(single-pane of-glass)\ub97c \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uc678 \ub2e4\uc591\ud55c \ud5a5\uc0c1\uc810\uc740 \uace0\uac1d\uc774 \uc900\ube44\ub418\uba74 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\uae30 \uc704\ud55c \ud601\uc2e0\uc801\uc778 \uc720\uc5f0\ud55c \uacbd\ub85c\ub97c \uacc4\uc18d \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \uae30\ub2a5\uc740 \uac00\uc785 \uae30\ubc18 \uc18c\ube44 \ubaa8\ub378\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc27d\uac8c \uad6c\ub9e4\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub294 Flex \ud50c\ub79c \uc0c1\uc6a9 \uc81c\uc548\uacfc, \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c Webex Contact Center\ub97c \uc0ac\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \uc5ec\ubd80\uc640 \uc5ec\ubd80\uc5d0 \ub530\ub77c \ubaa8\ub4e0 \uace0\uac1d\uc774 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f AI \uae30\ub2a5\uc73c\ub85c \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uad6c\uc785\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<h2>\ud1b5\ud569\ub41c Webex \ud50c\ub7ab\ud3fc<\/h2>\n<p>Contact Center\ub294 \uae30\uc5c5 \ub0b4\uc5d0\uc11c \uac00\uc7a5 \uc5f0\uacb0\ub41c \uc870\uc9c1 \ubc0f \uc751\uc6a9 \ud504\ub85c\uadf8\ub7a8\uc785\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ud1b5\ud569\ub41c \ud611\uc5c5 \uc194\ub8e8\uc158\uc774 \ub9e4\uc6b0 \uc911\uc694\uc2dc\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. Cisco\uc758 &#8220;\uc804\uccb4 \uc801\uce35&#8221; \ud611\uc5c5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub294 \uace0\uac1d\uc774 \uac00\uce58 \uccb4\uc778 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc6d0\ud65c\ud55c \ud658\uacbd\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc791\uc5c5 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uae30\ubcf8\uc801\uc73c\ub85c Webex Contact Center\ub97c Webex Calling \ubc0f Webex Teams \ud1b5\ud569\ud558\uba74 \uace0\uac1d\uc740 \uc77c\uccb4\uc758 \uac10\uac01\uc801\uc778 \ud3ec\ud138\uc5d0\uc11c \uae30\uc5c5 \ub4f1\uae09\uc758 \uc74c\uc131, \ubcf4\ub2e4 \uace0\ud488\uc9c8\uc758 \ud1b5\ud654, \uc7a5\uce58\ub97c \ud3ec\ud568\ud558\uc5ec \ubaa8\ub4e0 \uac83\uc744 \uad00\ub9ac\ud558\ub294 \ubd80\uac00\uac00\uce58 \ub4f1\uc744 \ud55c \ubc88\uc758 Webex Control Hub.<\/p>\n<h2>\ub2e4\uc74c \ub2e8\uacc4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h2>\n<p>\uc778\uc9c0 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ube44\uc804\uc744 \uc804\ub2ec\ud558\uae30 \uc704\ud574 Omar Tawakol\uc740 Cisco Contact Center \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc5c5\ubd80\uc758 \ubd80\uc7a5 &#038; \ubd80\uc7a5\uc73c\ub85c \uc9c0\uba85\ub429\ub2c8\ub2e4. Amy Chang \uc5d0\uac8c \uc9c1\uc811 \ubcf4\uace0\ud569\ub2c8\ub2e4. Omar\ub294 MIT\uc640 Stanford \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ud300\uc6d0\ub4e4\uc774 \ud568\uaed8 \uc77c\ud558\uace0 \uae30\uc5c5\uac00, \uae30\uc5c5\uac00, \ub300\uae30\uc5c5\uc758 \ubca0\ud14c\ub791\uc785\ub2c8\ub2e4. AI \ubc0f \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc11c\ube44\uc2a4 \ubaa8\ub378\uc5d0\uc11c \uac15\ub825\ud55c \uae30\uc220 \ub9ac\ub354\uc2ed \ubc0f \uacbd\ud5d8\uc73c\ub85c Omar\ub294 Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \ubbf8\ub798\ub85c \ubc1c\uc804\ud560 \uc218 \uc788\ub294 \uc774\uc0c1\uc801\uc778 \uacbd\uc601\uc790\uc785\ub2c8\ub2e4.<\/p>\n<p>Voicea \ubc0f CloudCherry \ud300\uc744 \ubaa8\ub450 Cisco \ud611\uc5c5 \ud300\uc73c\ub85c \ub370\ub824\uc624\uac8c \ubc1d\ud614\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc774 \uc138\uacc4\uc801 \uc218\uc900\uc758 \uace0\uac1d \ud658\uacbd\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d Cisco Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\uc5d0 \uac00\uc838\uc624\ub294 \ubaa8\ub4e0 \uc9c4\ud589\uc810\uc5d0 \ub300\ud574 \ubbf8\ub9ac \uc5f0\ub77d\ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<blockquote><p>Webex Contact Center<a href=\"https:\/\/www.cisco.com\/c\/dam\/en\/us\/products\/collateral\/contact-center\/webex-contact-center-ebook.pdf?ccid=cc001193&#038;oid=ebkco018808\">   <strong> \uc5d0 \ub300\ud55c \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 eBook\uc744 \uc77d\uc5b4 \ubcf4\uc2dc\uace0<\/strong><br \/>\n<\/a><\/p><\/blockquote>\n<hr \/>\n<p><strong>\ub354 \uc54c\uc544\ubcf4\uc138\uc694: <\/strong><\/p>\n<ul>\n<li>Cisco Contact Center\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\">   <strong>\ud558\uc2ed\uc2dc\uc624.<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\"><br \/>\n  <strong>\uc0c8\ub85c\uc6b4 \uae00\ub85c\ubc8c, \ud655\uc7a5 \uac00\ub2a5 \ubc0f \uc778\uc9c0 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ubc1c\ud45c\ud558\uae30<\/strong><br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\"><br \/>\n  <strong>Contact Center\uac00 \ubcf5\ud569\uc131 \ud2b8\ub7a9\uc5d0 \ub4e4\uc5b4\uac00\uc9c0 \ubabb\ud558\uac8c \ud568<\/strong><br \/>\n<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Cisco\ub294 \uc0c8\ub85c\uc6b4 \uc5f0\uacb0\ub41c \uc778\uc9c0 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130 \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ud22c\uc790\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":5465,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1551,8025],"tags":[],"class_list":["post-388122","post","type-post","status-publish","format-standard","hentry","category-1551","category-8025"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cisco Contact Center Summit 2019 \uc774\uc0c1\uc5d0\uc11c \ub9e4\uc9c1 \uace0\uac1d \ud658\uacbd \uc804\ub2ec\ud558\uae30 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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