{"id":388223,"date":"2019-11-26T11:46:01","date_gmt":"2019-11-26T19:46:01","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/"},"modified":"2019-11-26T11:46:01","modified_gmt":"2019-11-26T19:46:01","slug":"contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/","title":{"rendered":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720"},"content":{"rendered":"<p>\ud1b5\ud654 \uc13c\ud130\uc640\uc758 \uacf5\ud1b5\uc801\uc778 <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a>\uba87 \uac00\uc9c0\uac00 \uc788\ub2e4. \uc120\ub450 \uacbd\uc7c1\uc790\ub4e4\uc774 &#8220;\ube60\ub974\uac8c \uc9c4\ud589\ud574\uc57c \ud569\ub2c8\ub2e4. \uba3c\uc800 \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ud574\uc57c \ud569\ub2c8\ub2e4.&#8221; Contact Center\ub97c \uc2e4\ud589\ud558\uae30 \uc704\ud574 \uc801\uc6a9\ub418\ub294 \uc911\uc694\ud55c \uc694\uc18c\uac00 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ucd9c\uc7a5\uc758 \ubcc0\uacbd\uc0ac\ud56d\uc744 \ubbf8\ub9ac \ud30c\uc545\ud558\uace0, \uc9d1\uc911\uc744 \uc720\uc9c0\ud558\uace0, \uacbd\uc7c1\uc0ac\ubcf4\ub2e4 \uc55e\uc11c \ub098\uac04 \ud6c4, \uc9c0\uc6d0\ud300\uc774 \ub2e8 \uba87 \uba85\ub9cc \uc774\ub984\uc744 \uc9c0\uc815\ud558\ub294 \uac83\uc774 \uac00\uc7a5 \uc88b\uc740\uc9c0 \ubbf8\ub9ac \ud655\uc778.<\/p>\n<p>\ub610\ud55c \uc790\ub3d9\ucc28\uc640 \uc74c\uc545\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc6b4\uc804 \uacbd\ud5d8\uc5d0 \ub300\ud574 \uc218\ub9ce\uc740 \uc0c1\uc704 10\ud68c\uc758 \uc801\uc2dc\uc5d0 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. &#8220;\uc790\ub3d9\ucc28\uc5d0 \ub300\ud55c 118\uace1&#8221; \ubaa9\ub85d\uc744 \uac80\uc0c9\ud558\uc2ed\uc2dc\uc624! \uc774\ub7ec\ud55c \uac15\uc694\uc758 \ubc30\uacbd\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? \uc218\ucc9c \ub144 \ub3d9\uc548, \uc0ac\ub78c\uc774 \uc2a4\uc2a4\ub85c\ub97c \uc774\ub3d9\ud558\ub294 \ubc29\ubc95\uc744 \ubc1c\uacac\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub3d9\ud558\ub294 \ub2a5\ub825\uc740 \uc0ac\uc6a9\uc790\uac00 \uc11c\ub85c \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc5d0 \ud56d\uc0c1 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4. \uac01 \uc0c8\ub85c\uc6b4 \uc2dc\uc124\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \ud5a5\uc0c1\ud558\uace0, \uacbd\uc81c, \uc18c\uc15c, \ubcc0\ud654\uc758 \ubcc0\ud654\uc5d0 \ubd80\uac00\ub418\ub294 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \uac00\uc838\uc654\ub2e4.<\/p>\n<p>\ub610\ub294 Cisco\uac00 \ub9d0\ud55c\ud558\ud558\uc5d0 \uac01 \ud601\uc2e0\uc740 &#8220;\uc6b0\ub9ac\uac00 \uc5b4\ub5bb\uac8c \uc791\uc5c5\ud558\uace0, \uc7ac\uc0dd\ud558\uba70, \uc2e4\uc2dc\uac04, \ud559\uc2b5\ud558\ub294\uc9c0\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/blogs.cisco.com\/2019\/11\/Picture1.png\"><br \/>\n<\/a><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-304451 size-medium_large\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/AmandaCartier-768x512.png 768w\" alt=\"AmandaCartier\" width=\"768\" height=\"512\" \/><br \/>\n<\/a><\/p>\n<p><span><br \/>\n  <b>\uae0d\uc815\uc801\uc778 \uac83\uc740 \uc790\ub3d9\ucc28\uac00 <\/b> <\/span>  \uac00\uc7a5 \uc88b\uc740 \uc694\uc18c \uc911 \ud558\ub098\uc778 \uac83 \uac19\ub2e4\uace0 \uc0dd\uac01\ud55c\ub2e4. \uc774\uac83\uc740\uc0ac\uc5d0 \uac78\uccd0 \ub2e4\ub978 \uc5b4\ub5a4 \ud6a8\uacfc\ubcf4\ub2e4\ub3c4 \uae0d\uc815\uc801\uc778 \ud6a8\uacfc\uc640 (\uc77c\ubd80) \ubd80\uc815\uc801\uc778 \ud6a8\uacfc\ub97c \uac00\uc838\uc654\ub2e4. \uc790\ub3d9\ucc28\ub294 \uc804 \uc138\uacc4 \uc0ac\ub78c\ub4e4\uc774 \uac70\uc8fc\ud558\ub294 \ubc29\ubc95\uc744 \ubcc0\uacbd\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ub3c4\uc2dc\ub97c \ubcc0\uacbd\ud558\uace0, \uc6b0\ub9ac \ub3c4\uc2dc\ub97c \uc815\ube44, \uae38\uc744 \ubc14\uafb8\uba70 \uac00\uc871 \uc0dd\ud65c, \uacbd\uc81c, \ud658\uacbd\uae4c\uc9c0\ub3c4 \ubaa8\ub4e0 \uce21\uba74\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc5c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \uad50\ud1b5\uc0ac\uace0\ub294 \uad50\ud1b5\uc0ac\uace0\uc758 \uc8fc\uc694 \uc6d0\uc778\uc73c\ub85c, 2020\ub144\uae4c\uc9c0 \uad50\ud1b5\uc0ac\uace0\uac00 \uc138\uacc4 \uac01\uad6d\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c 6\ubc88\uc9f8 \uc6d0\uc778\uc774\uc790 \uac1c\ubc1c\ub3c4\uc0c1\uad6d\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uc6d0\uc778\uc774 \ub420 \uac83\uc73c\ub85c \uc608\uce21\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc18d\ub3c4\ub294 \uc774\ub3d9 \uc911 \uce58\uba85\uc801\uc778 \uc694\uc18c \uc911\uc758 \ud558\ub098\uc77c \uc218 \uc788\uc73c\uba70, \ub300\ubd80\ubd84\uc758 \ub4dc\ub77c\uc774\ubc84\ub294 \ubd88\uc774\ud589\uc5d0 \ub3d9\uc758\ud558\ub294 \ubc18\uba74, \ub300\ubd80\ubd84\uc758 \ub4dc\ub77c\uc774\ubc84\ub294 \uac8c\uc2dc\ub41c \uc18d\ub3c4 \uc81c\ud55c \ubc0f \ub0ae\uc740 \uc18d\ub3c4\uc5d0 \ub4dc\ub77c\uc774\ube0c\ub97c \ub450\uae30 \uc5b4\ub835\ub2e4\uace0 \ud569\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <b>\uacbd\ud5d8\uc744 \ub4e4\uc744 <\/b> <\/span>  \uc218 \uc5c6\ub294 \uc0ac\ub78c\uc774 \uc774 \ub0a0\ub3c4 \ub192\uac8c 80 MPH\ub97c \uc0ac\uc6a9 \ud558\ub294 \uac83\uc744 \ubc1c\uacac\ud55c \uc801 \uc788\uc2b5\ub2c8\uae4c? \uc804\ub3d9\uc2dd \uc18d\ub3c4\ub294 \ub4dc\ub77c\uc774\ubc84\uac00 \uc2a4\uc2a4\ub85c\ub97c \ubb34\uc2dc\ud558\uace0 \uc54c\ub824\uc9c4 \ud2b8\ub9ac\uac70 \ub610\ub294 \uc0c1\ud669\uc5d0\uc11c\uc758 \ubcf4\ud638\ub97c \ub0ae\ucd94\ub294 \uc0ac\uc804 \uc900\ube44\ub41c \ud589\ub3d9\uc785\ub2c8\ub2e4. \uc6b4\uc804\ud558\ub294 \ub3d9\uc548\uc5d0\ub294 \uae30\ub300\uac00 \uc7ac\uc124\uc815\ub418\ub294 \uacbd\uc6b0\uac00  \uc790\uc8fc \uc788\uc73c\uba70, \uc0c8\ub85c\uc6b4 \ud658\uacbd\uc758 \uc601\ud5a5\uacfc \uacb0\uacfc\ub294 \uc0c1\uad00\uc5c6\uc774 \uc0c8\ub85c\uc6b4 \ud658\uacbd\uc744 \uc77c\ubd80 \ud569\ub9ac\ud654\ud560 \ub54c \uc704\ud5d8\ud558\ub2e4\ub294 \uac83\uc744 \uc218\ub77d\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubcf4\ud1b5\uc73c\ub85c \ub098\ud0c0\ub0a9\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <b>\uacbd\uacc4\uac00 \uc720\uc6a9\ud569\ub2c8\uae4c? <\/b><br \/>\n<\/span><\/p>\n<p>\ud2b8\ub798\ud53d \ucf54\ub4dc\ub294 \uacf5\uac1c\uc801\uc73c\ub85c \uc21c\uc11c\ub300\ub85c \uc6b4\uc601\uc744 \uad00\ub9ac\ud558\uae30 \uc704\ud574 \uc2e4\ud589\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub204\uac00, \uc18c\uc720\uad8c, \uc548\uc804 \ubc0f \uc704\ubc18\uc744 \uad00\ub9ac\ud560 \ubc29\ubc95\uc5d0 \ub300\ud574 \uaddc\uc815\ud569\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218 \uaddc\uce59\uc774 \uc815\uc758\ub418\uc5b4 \uc788\ub294 \ub3d9\uc548, \ub4dc\ub77c\uc774\ubc84 \ub3d9\uc791\uc5d0 \ub300\ud55c \uc751\ub2f5\uc740 \uc548\uc804 \uc601\uc5ed\uc774 \uc0dd\uc131\ub418\ub294 \uc0c8\ub85c\uc6b4 \uc870\uce58\ub97c \uc694\uad6c\ud558\uc5ec, \ub4dc\ub77c\uc774\ubc84\ub97c \uc704\ud5d8 \uc601\uc5ed\uc73c\ub85c \ubcf4\ud638\ud574\uc57c \ud569\ub2c8\ub2e4. \uac00\ub4dc\ub808\uc77c, \uc790\ub9ac \uc774, \uc790\ub3d9\ucc28 \uc790\ub9ac, \uc2ec\uc9c0\uc5b4 \ubb3c\ub9ac\uc801\uc778 \uacf5\uac04\uae4c\uc9c0\ub3c4 \uc704\ud5d8\ud558\ub2e4\ub294 \uac83\uc744 \uc81c\uc5b4\ud560 \uc218 \uc788\ub294 \uc0ac\ub78c \ubc0f \ubb3c\ub9ac\uc801 \uacbd\uacc4\ub97c\uc758 \uc0ac\ub840\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event.png\"><br \/>\n  <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium_large wp-image-304423\" src=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" srcset=\"https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-300x200.png 300w, https:\/\/alln-extcloud-storage.cisco.com\/blogs\/1\/2019\/11\/Guard-rails-seat-belts-car-seats-and-even-helmets-are-examples-of-human-and-physical-boundaries-that-control-us-from-the-full-impact-of-a-dangerous-event-768x511.png 768w\" alt=\"\uac00\ub4dc \ub808\uc77c, \uc88c\uc2dd \uacf5\uac04, \uc790\ub3d9\ucc28 \uacf5\uac04, \uc2ec\uc9c0\uc5b4 \ubb3c\ub9ac\uc801\uc778 \uacbd\uacc4\uc120\uc774 \uc704\ud5d8\ud558\ub2e4\ub294 \uc774\ubca4\ud2b8\uc758 \ubaa8\ub4e0 \uc601\ud5a5\uc73c\ub85c\ubd80\ud130 \ud1b5\uc81c\ud558\ub294 \uc0ac\ub78c \ubc0f \ubb3c\ub9ac\uc801 \uacbd\uacc4\uc758 \uc0ac\ub840\uc785\ub2c8\ub2e4.png\" width=\"768\" height=\"511\" \/><br \/>\n<\/a><\/p>\n<p>\u00a0<\/p>\n<p><span><br \/>\n  <b>\uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \uacbd\uacc4\ub294 \uc5b4\ub514\uc5d0 \uc788\uc2b5\ub2c8\uae4c? <\/b><br \/>\n<\/span><\/p>\n<p>\ub514\uc9c0\ud138 \ubc0f AI\uc5d0 \ub300\ud55c \ud601\uc2e0\uc744 \uc9c4\ud589\ud558\uace0 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4, \ud2b9\ud788 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ubaa8\ub4e0 \uce21\uba74\uc5d0 \uad11\ubc94\uc704\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc801\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ucc28\uc640 \ud568\uaed8 \ud070 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud55c \uacbd\uc7c1 \uc6b0\uc704\uc5d0 \ub300\ud55c \uc18d\ub3c4 \ubc0f \uace0\uac1d \ub3d9\uc791 \uc778\uc0ac\uc774\ud2b8\uac00 \uc758\uc0ac \uacb0\uc815\uc744 \ud5a5\uc0c1\ud558\ub294 \ub370 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \uae30\uc5c5 \uac00\uc774\ub4dc\ub77c\uc778\uc740 \uc5c5\ubb34\uc758 \uc9c8\uacfc \ud589\ub3d9 \ucf54\ub4dc\ub97c \uc81c\uacf5\ud558\ub294 \ubc18\uba74, \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub294 &#8220;\uc704\ud5d8\uacfc \ubcf4\uc0c1 \ud569\ub9ac\ud654\uac00 \uc6d0\ud558\uc9c0\ub294 \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud560 \uc218 \uc788\ub294 &#8220;\ud604\uc7ac&#8221; \ud658\uacbd\uc744 \uc2b9\ud654\ud560 \uc608\uc815\uc785\ub2c8\uae4c? \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud5d8 \uc601\uc5ed\uc73c\ub85c \ubcf4\ud638\ud560 \uc218 \uc788\ub294 \uc548\uc804 \uc9c0\uc5ed\uc740 \uc5b4\ub514\uc5d0 \uc788\uc2b5\ub2c8\uae4c?<\/p>\n<p><span><br \/>\n  <b>\ubc29\uae08 \uc791\uc5c5\uc744 \uc2dc\uc791\ud588\uc2b5\ub2c8\uae4c? <\/b><br \/>\n<\/span><\/p>\n<p>\uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\uc758 \uc2e4\ud589 \uc9c0\uc810\uc73c\ub85c, \uacbd\uacc4 \uc0c1\ud638 \uc791\uc6a9\uc758 \ucd5c\uc120\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \ud65c\uc131\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\uc740 \uc5d0\uc774\uc804\ud2b8\uc5d0\uac8c \ud655\uace0\ud55c \uc9c0\uc2dd\uc744 \uc804\ub2ec\ud558\uace0, \uc2e4\uc2dc\uac04 \uc0c1\ud638 \uc791\uc6a9\uc744 \uc7a5\uae30\uc801\uc73c\ub85c \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \uace0\uac1d\uc758 \uae30\ub300\ub97c \uc900\ube44\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub530\ub77c\uc11c \uc790\ub3d9\ucc28 \uc6b4\uc804\uc744 \ub2e4\uc2dc \ub3d9\uadf8\ub77c\ubbf8\uc5d0\uc11c &#8220;\uba3c\uc800 \uc9c4\ud589\ud558\uae30 \uc704\ud574 \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ud574\uc57c \ud569\ub2c8\ub2e4.&#8221;\ub97c \ub5a0\uc62c\ub9ac\uac8c \ud569\ub2c8\ub2e4. \u00a0\ub4dc\ub77c\uc774\ubc84\uc5d0 \ub300\ud55c \uacbd\uacc4\ub97c \uc124\uc815\ud558\uc5ec \ud3ec\ucee4\uc2a4\ub97c \uc9d1\uc911\ud558\uace0 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d\uc5d0 \ub300\ud574 \uacbd\uacc4\ub294 \ub354 \ub098\uc740 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \ud6c4\ud68c\ub97c \ub35c\uace0 \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uc5bb\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud569\ub2c8\uae4c? \uc815\ubcf4\ub97c \uba3c\uc800 \uc9c0\uc2dd\uc73c\ub85c \ubcc0\ud658\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uae30\ud68c\ub97c \uac00\uc9c0\uba70, Contact Center \uc0c1\ud638 \uc791\uc6a9\uc774\ub77c\uace0 \ubc1d\ud788\ub294 \uc911\uc694\ud55c [\ubaa8\ub450\uc758 \uc911\uc694 \uc21c\uac04]\uc5d0\uc11c &#8220;\ubc29\uae08 \ud574\ub2f9 \uc791\uc5c5\uc744 \ud588\uc8e0?&#8221;\ub77c\uace0 \ub9d0\ud558\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \uacbd\ube44\uc6d0\uc740 \uacf5\uad50\ub85c\ub97c \uc704\ud55c \uac83 \uc774\uc0c1\uc758 \uac83 \uc774\uc0c1\uc785\ub2c8\ub2e4!<\/p>\n<p>\u00a0<\/p>\n<blockquote><p>Cisco Contact Center \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub294 Cisco.com Cisco Contact Center <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/contact-center\/index.html\"><\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\">\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><\/p><\/blockquote>\n<p>\u00a0<\/p>\n<hr \/>\n<p><strong>\uc790\uc138\ud55c \ub0b4\uc6a9<\/strong><\/p>\n<p><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\">Cisco\ub294 \ub9e4\ub144 Cisco APJC Contact SymposiumDelivering Magical Customer Experiences At Cisco Contact Center Summit 2019 \ubc0f BeyondDon\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub97c \uc18c\uac1c\ud558\uace0, BeyondDon\uc740 Contact<\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/cisco-introduces-cloud-based-webex-contact-center-portfolio-at-annual-cisco-apjc-contact-centre-symposium\"> Center\uac00 \ubcf5\uc7a1\uc131 \ud2b8\ub7a9\uc5d0 \ube60\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/a> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/dont-let-your-contact-center-fall-into-the-complexity-trap\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>AI\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\uae4c? \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/p>\n","protected":false},"author":5430,"featured_media":388224,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1782,8025],"tags":[8173,12521,8824,12071,8031,1900,1899,12070,12072,11240,8175,1905,12044,12073,13487,4840,4761,13380,12074,1902,4841,8174,12069,8430],"class_list":{"0":"post-388223","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","6":"hentry","7":"category-1782","8":"category-8025","9":"tag-contactcenter-ko","10":"tag-ai---","11":"tag-ccaas-ko","12":"tag-cisco--","13":"tag-cisco-","14":"tag-cisco---ko","16":"tag-cisco---","17":"tag-contact-center-","18":"tag-11240","19":"tag-8175","20":"tag-1905","21":"tag-12044","22":"tag-12073","23":"tag---ai-","24":"tag-4840","25":"tag-4761","26":"tag--contact-center","27":"tag-12074","28":"tag-1902","29":"tag----ko","30":"tag-8174","31":"tag-12069","32":"tag-8430"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/contact-center\uc5d0-\ub300\ud55c-\ubcf4\uc548-\ubcf4\uc548\uc774-\ud544\uc694\ud55c-\uc774\uc720\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"AI\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\uae4c? \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/contact-center\uc5d0-\ub300\ud55c-\ubcf4\uc548-\ubcf4\uc548\uc774-\ud544\uc694\ud55c-\uc774\uc720\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-26T19:46:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png\" \/>\n\t<meta property=\"og:image:width\" content=\"877\" \/>\n\t<meta property=\"og:image:height\" content=\"581\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Zack Taylor\" \/>\n<meta name=\"twitter:label1\" content=\"\uae00\uc4f4\uc774\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zack Taylor\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/\"},\"author\":{\"name\":\"Zack Taylor\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\"},\"headline\":\"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720\",\"datePublished\":\"2019-11-26T19:46:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/\"},\"wordCount\":38,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/Picture1-5.png\",\"keywords\":[\"#contactcenter\",\"AI \ud65c\uc131\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9\",\"CCaaS\",\"Cisco \uace0\uac1d \uc11c\ube44\uc2a4\",\"Cisco \ube14\ub85c\uadf8\",\"Cisco \ucee8\ud0dd \uc13c\ud130\",\"Cisco \ucee8\ud0dd \uc13c\ud130\",\"Cisco \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\",\"Contact Center \ud50c\ub7ab\ud3fc\",\"\uac00\uc0c1 \ucf5c \uc13c\ud130\",\"\uace0\uac1d \uacbd\ud5d8\",\"\uace0\uac1d \uc11c\ube44\uc2a4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\",\"\uace0\uac1d \uc5ec\uc815\",\"\uae30\uc5c5 \ucf5c \uc13c\ud130\",\"\ub514\uc9c0\ud138 \ubc0f AI \ud601\uc2e0\",\"\uc2dc\uc2a4\ucf54 \ucf5c\uc13c\ud130\",\"\uc778\uacf5 \uc9c0\ub2a5\",\"\uc778\uc9c0 contact center\",\"\uc791\uc5c5 \uad00\ub9ac\",\"\ucee8\ud0dd \uc13c\ud130\",\"\ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158\",\"\ud1b5\ud654 \uc13c\ud130\",\"\ud1b5\ud654 \uc13c\ud130 \uad00\ub9ac\",\"\ud1b5\ud654 \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\"],\"articleSection\":[\"\uace0\uac1d \uacbd\ud5d8\u00a0\",\"\ud611\uc5c5\"],\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/\",\"name\":\"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/Picture1-5.png\",\"datePublished\":\"2019-11-26T19:46:01+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#breadcrumb\"},\"inLanguage\":\"ko-KR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#primaryimage\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/Picture1-5.png\",\"contentUrl\":\"https:\\\/\\\/blog.webex.com\\\/wp-content\\\/uploads\\\/2019\\\/11\\\/Picture1-5.png\",\"width\":877,\"height\":581},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\\\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#website\",\"url\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/\",\"name\":\"Webex Blog\",\"description\":\"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ko-KR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/blog.webex.com\\\/es\\\/#\\\/schema\\\/person\\\/767ee6f6afb59ecd788a7e9975d507a7\",\"name\":\"Zack Taylor\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ko-KR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g\",\"caption\":\"Zack Taylor\"},\"description\":\"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.\",\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/profile\\\/view?id=632082&trk=spm_pic\",\"https:\\\/\\\/x.com\\\/https:\\\/\\\/twitter.com\\\/johnnyzt\"],\"url\":\"https:\\\/\\\/blog.webex.com\\\/ko\\\/contributors\\\/zacktaylor\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/contact-center\uc5d0-\ub300\ud55c-\ubcf4\uc548-\ubcf4\uc548\uc774-\ud544\uc694\ud55c-\uc774\uc720\/","og_locale":"ko_KR","og_type":"article","og_title":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog","og_description":"AI\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \ud658\uacbd\uc744 \ud5a5\uc0c1\ud569\ub2c8\uae4c? \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?","og_url":"https:\/\/blog.webex.com\/ko\/\uace0\uac1d-\uacbd\ud5d8\/contact-center\uc5d0-\ub300\ud55c-\ubcf4\uc548-\ubcf4\uc548\uc774-\ud544\uc694\ud55c-\uc774\uc720\/","og_site_name":"Webex Blog","article_published_time":"2019-11-26T19:46:01+00:00","og_image":[{"width":877,"height":581,"url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png","type":"image\/png"}],"author":"Zack Taylor","twitter_misc":{"\uae00\uc4f4\uc774":"Zack Taylor"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#article","isPartOf":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/"},"author":{"name":"Zack Taylor","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7"},"headline":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720","datePublished":"2019-11-26T19:46:01+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/"},"wordCount":38,"commentCount":0,"image":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png","keywords":["#contactcenter","AI \ud65c\uc131\ud654\ub41c \uc0c1\ud638 \uc791\uc6a9","CCaaS","Cisco \uace0\uac1d \uc11c\ube44\uc2a4","Cisco \ube14\ub85c\uadf8","Cisco \ucee8\ud0dd \uc13c\ud130","Cisco \ucee8\ud0dd \uc13c\ud130","Cisco \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130","Contact Center \ud50c\ub7ab\ud3fc","\uac00\uc0c1 \ucf5c \uc13c\ud130","\uace0\uac1d \uacbd\ud5d8","\uace0\uac1d \uc11c\ube44\uc2a4 \uc18c\ud504\ud2b8\uc6e8\uc5b4","\uace0\uac1d \uc5ec\uc815","\uae30\uc5c5 \ucf5c \uc13c\ud130","\ub514\uc9c0\ud138 \ubc0f AI \ud601\uc2e0","\uc2dc\uc2a4\ucf54 \ucf5c\uc13c\ud130","\uc778\uacf5 \uc9c0\ub2a5","\uc778\uc9c0 contact center","\uc791\uc5c5 \uad00\ub9ac","\ucee8\ud0dd \uc13c\ud130","\ucee8\ud0dd \uc13c\ud130 \uc194\ub8e8\uc158","\ud1b5\ud654 \uc13c\ud130","\ud1b5\ud654 \uc13c\ud130 \uad00\ub9ac","\ud1b5\ud654 \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4"],"articleSection":["\uace0\uac1d \uacbd\ud5d8\u00a0","\ud611\uc5c5"],"inLanguage":"ko-KR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/","url":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/","name":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720 | Webex Blog","isPartOf":{"@id":"https:\/\/blog.webex.com\/es\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#primaryimage"},"image":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#primaryimage"},"thumbnailUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png","datePublished":"2019-11-26T19:46:01+00:00","author":{"@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7"},"breadcrumb":{"@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#breadcrumb"},"inLanguage":"ko-KR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/"]}]},{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#primaryimage","url":"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png","contentUrl":"https:\/\/blog.webex.com\/wp-content\/uploads\/2019\/11\/Picture1-5.png","width":877,"height":581},{"@type":"BreadcrumbList","@id":"https:\/\/blog.webex.com\/ko\/%ea%b3%a0%ea%b0%9d-%ea%b2%bd%ed%97%98\/contact-center%ec%97%90-%eb%8c%80%ed%95%9c-%eb%b3%b4%ec%95%88-%eb%b3%b4%ec%95%88%ec%9d%b4-%ed%95%84%ec%9a%94%ed%95%9c-%ec%9d%b4%ec%9c%a0\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.webex.com\/ko\/"},{"@type":"ListItem","position":2,"name":"Contact Center\uc5d0 \ub300\ud55c \ubcf4\uc548 \ubcf4\uc548\uc774 \ud544\uc694\ud55c \uc774\uc720"}]},{"@type":"WebSite","@id":"https:\/\/blog.webex.com\/es\/#website","url":"https:\/\/blog.webex.com\/es\/","name":"Webex Blog","description":"Webex by Cisco powers collaboration through industry-leading video conferencing, cloud calling and contact center solutions","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.webex.com\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ko-KR"},{"@type":"Person","@id":"https:\/\/blog.webex.com\/es\/#\/schema\/person\/767ee6f6afb59ecd788a7e9975d507a7","name":"Zack Taylor","image":{"@type":"ImageObject","inLanguage":"ko-KR","@id":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e2d5177fff0d970a2485cdb96b62c7dd1a91c5ab23da864218944040b7f18443?s=96&d=wp_user_avatar&r=g","caption":"Zack Taylor"},"description":"Zack is Senior Director of Strategic Communications for Cisco's Contact Center Business Unit. In this role, he is responsible for the planning, development, and communication of the unit's business-relevant solutions to key internal and external constituents. He is a published author on numerous contact center technologies and is a featured Cisco blogger. Zack is a Satmetrix-certified Net Promoter\u00ae practitioner and a Certified Customer Experience Professional (CCXP). A frequent speaker in the Call Center and Collaboration marketplace at industry and customer events, he has authored nine U.S. patents and four European patents on contact center innovations.","sameAs":["https:\/\/www.linkedin.com\/profile\/view?id=632082&trk=spm_pic","https:\/\/x.com\/https:\/\/twitter.com\/johnnyzt"],"url":"https:\/\/blog.webex.com\/ko\/contributors\/zacktaylor\/"}]}},"_links":{"self":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/388223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/users\/5430"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/comments?post=388223"}],"version-history":[{"count":0,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/posts\/388223\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media\/388224"}],"wp:attachment":[{"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/media?parent=388223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/categories?post=388223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.webex.com\/ko\/wp-json\/wp\/v2\/tags?post=388223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}