{"id":388282,"date":"2020-01-08T10:22:59","date_gmt":"2020-01-08T18:22:59","guid":{"rendered":"https:\/\/blog.webex.com\/uncategorized-ko\/%ec%a0%80%ed%9d%ac%ec%9d%98-%ec%98%a4%eb%8d%94-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-contact-center%eb%a5%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%eb%a1%9c-%ec%9d%b4%eb%8f%99\/"},"modified":"2020-01-08T10:22:59","modified_gmt":"2020-01-08T18:22:59","slug":"%ec%a0%80%ed%9d%ac%ec%9d%98-%ec%98%a4%eb%8d%94-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-contact-center%eb%a5%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%eb%a1%9c-%ec%9d%b4%eb%8f%99","status":"publish","type":"post","link":"https:\/\/blog.webex.com\/ko\/customer-experience\/%ec%a0%80%ed%9d%ac%ec%9d%98-%ec%98%a4%eb%8d%94-%ec%9b%a8%eb%b9%84%eb%82%98%ec%97%90-%ec%b0%b8%ec%97%ac-contact-center%eb%a5%bc-%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c%eb%a1%9c-%ec%9d%b4%eb%8f%99\/","title":{"rendered":"\uc800\ud76c\uc758 \uc624\ub354 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Contact Center\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840"},"content":{"rendered":"<p>\ud504\ub808\ubbf8\uc2a4 \ud1b5\ud654 \uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74 \uc131\uc7a5 \ubc0f \ud601\uc2e0\uc5d0 \ub300\ud55c \uae30\ud68c\ub97c \uc5c4\uccad\ub098\uac8c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc77c\ubd80 \uae30\uc5c5\uc740 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud560 \uacc4\ud68d\uc758 \uac70\uc758 \ubc0f \uc7a5\uae30\uc801\uc778 \uacc4\ud68d\uc744 \uc138\uc6b0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \u00a0\ucd5c\uadfc \uae00\ub85c\ubc8c \uc124\ubb38\uc870\uc0ac\uc5d0 \ub530\ub974\uba74 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uacbd\uc601\uc9c4\uc758 62%\ub294 \ub2e4\uc74c 18\uac1c\uc6d4 \ub0b4\uc5d0 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \uad6c\ud604\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4. \ub610\ud55c \uad00\ub9ac \ubc0f \ud655\uc7a5, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud1b5\ud654 \ubc0f \uc9c0\uc18d\uc801\uc778 \uae30\ub2a5 \uc804\ub2ec\uc744 \uc704\ud55c \uac00\uc7a5 \ud070 \uc138 \uac00\uc9c0 \uc774\uc720\uac00 \uc788\uc2b5\ub2c8\ub2e4.\u00a0<strong><br \/>\n  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/join-our-live-webinar-introducing-webex-contact-center-enterprise\">\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/a><br \/>\n<\/strong><\/p>\n<p>\uc774\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\uc220\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc801\uc6a9\ud558\ub294 \uba87 \uac00\uc9c0 \uc774\uc810\uc73c\ub85c, \uc720\uc5f0\uc131, \ubcf4\uc548, capex vs opex, IT <em><\/em> \ud6a8\uc728\uc131 \ubc0f \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c\ub9cc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ud601\uc2e0\uc801\uc778 \uae30\uc220\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub2e8, \uc804\uccb4 15%\uc758 \uc5f0\ub77d\ucc98 \uc13c\ud130 \uc911 15%\ub9cc, 250\uba85 \uc774\uc0c1\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \uc788\ub294 \ubaa8\ub4e0 \ub300\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 9%\uac00 \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud588\uc2b5\ub2c8\ub2e4. \ub0ae\uc740 \uc218\uc758 \ubc30\uacbd\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/p>\n<p><span><br \/>\n  <strong>\uae30\uc874\uc758 Contact<\/strong> <\/span>  Center \uc778\ud504\ub77c\uc5d0 \ub300\ud55c \ud22c\uc790\ub97c \uc124\uba85\ud558\ub294\uc801\uc774\uace0 \ub3c5\ud2b9\ud558\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub294 \uc635\uc158\uc774 \uc544\uc2e4 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uadc0\ud558\uc758 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d\uc5d0 \uc704\ud5d8\ud558\uace0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uba70, \ub9e4\uc6b0 \ubc29\ud574\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Cisco\ub294 \uace0\uac1d\uc774 \uc774 \uc911\uc694\ud55c \uc804\ud658\uc744 \uc644\ub8cc\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uc2e4\uc6a9\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \uc801\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc774 \uc9c1\uc811 \ud504\ub808\ubbf8\uc2a4 \uc5f0\ub77d\ucc98 \uc13c\ud130 \ud22c\uc790\ub97c \ud65c\uc6a9\ud558\ub294 \ud55c\ud3b8, \uac00\uc0c1 \uc9c0\ub2a5\ud615 \uc815\ubcf4, \uba38\uc2e0 \ud559\uc2b5, \uc790\uc5f0 \uc5b8\uc5b4 \ud504\ub85c\uc138\uc2f1, \ud074\ub77c\uc6b0\ub4dc \ub370\uc774\ud130 \ubd84\uc11d \ub4f1 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \ub098\uc740 \uc5d0\uc774\uc804\ud2b8 \ubc0f \uace0\uac1d \ud658\uacbd\uc744 \ub9cc\ub4e4 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p><strong>\uc704\ud5d8\uacfc<\/strong>  \ud63c\ub780\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.\uc5f0\ub77d\ucc98 \uc13c\ud130\ub294 \uae30\uc5c5\uc5d0\uc11c \uac00\uc7a5 \uc0c1\ud638 \uc5f0\uacb0\ub41c \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8 \uc911 \ud558\ub098\uba70, \ub2e4\uc218\uc758 \uc2dc\uc2a4\ud15c\uc5d0 \ub2e4\uc591\ud55c \ud1b5\ud569\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uac83\uc740 \uc5ec\ub7ec \uc2a4\ub808\ub4dc\uac00 \uc788\uc73c\uba70, \uace0\uac1d\uacfc\uc758 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc2e4\uc2dc\uac04 \ud1b5\uc2e0\uc5d0 \ud06c\uac8c \uc758\uc874\ud569\ub2c8\ub2e4. \uc2e4\uc81c\ub85c \uc774\ub294 \uc544\uc9c1 \uc5f0\ub77d\ucc98 \uc13c\ud130\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\uc9c0 \uc54a\uc740 \uc774\uc720 \uc911\uc758 \ud558\ub098\uc785\ub2c8\ub2e4. \uc800\ud76c\uc758 \uae00\ub85c\ubc8c \uc124\ubb38\uc870\uc0ac\ub294 \uc774\ub7ec\ud55c \ub3d9\uc801\uc778 \uac00\uc7a5 \ud070 \uc774\uc720\ub294 \ud2b9\ud788 \ub300\uaddc\ubaa8 \uc5f0\ub77d\ucc98 \uc13c\ud130\uac00 \uc5c5\ubb34 \uc911\ub2e8\uc73c\ub85c \uc778\ud55c \uc7a0\uc7ac\uc801\uc778 \uc6d0\uc778\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5d0\uc774\uc804\ud2b8 \ub370\uc2a4\ud06c\ud0d1\uc5d0\uc11c \uc2e4\ud589\ub418\ub294 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uace0\ub824\ud558\uc2ed\uc2dc\uc624. \uc774\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uc751\uc6a9\ud504\ub85c\uadf8\ub7a8\uc5d0 \ub300\ud55c \uc911\uc810\uc785\ub2c8\ub2e4.\u00a0 \ud074\ub77c\uc6b0\ub4dc \uc804\ud658\uc774 \uadc0\ud558\uc758 \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d\uc5d0\uac8c \uc2dc\uae30 \uc2dc\uae30\uc5d0 \ud6a8\uc728\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uac8c \ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc5fc\ub450\uc5d0 \ub450\ub294 \uac83\uc774 \uac00\uc7a5 \uc911\uc694\ud569\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\uc758 \uacbd\ud5d8\uc774 \uace0\ub824\ub418\uc9c0 \uc54a\uc744 \uacbd\uc6b0 \ube44\uc6a9\uacfc \uc704\ud5d8\uc740 \ub9e4\uc6b0 \ub192\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc124\ubb38\uc870\uc0ac\uc5d0 \uc758\ud558\uba74 \uc5d0\uc774\uc804\ud2b8\ub97c\ubcf4\ub4dc\ud558\ub294 \ub370 \ub4dc\ub294 \ud3c9\uade0 \ube44\uc6a9\uc774 $10,000 &#8211; $20,000 \uc0ac\uc774\uba70, \uc5d0\uc774\uc804\ud2b8\ub97c\ubcf4\ub4dc\ud560 \ud3c9\uade0 \uc2dc\uac04\uc740 2-4\uc8fc\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc contact Center \ube44\uc988\ub2c8\uc2a4 \uc0ac\ub840\ub97c \ub9cc\ub4e4 \ub54c \uc774\ub7ec\ud55c \ub3d9\uc801 \ub0b4\uc6a9\uc740 \uc885\uc885 \uace0\ub824\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span><br \/>\n  <strong>\uc5b4\ub5bb\uac8c \ud574\uc57c \ud569\ub2c8\uae4c?<\/strong><br \/>\n<\/span><\/p>\n<p>\ud074\ub77c\uc6b0\ub4dc\uac00 \uadc0\ud558\uc758 Contact Center \ub300\uc0c1\uc778 \uacbd\uc6b0, \ub2e4\uc591\ud55c \ub2e8\uacc4\ub97c \ub530\ub77c\uc57c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\"><br \/>\n  <u><\/u> <\/a> \uc774 \uc778\uc0ac\uc774\ud2b8\uc801\uc778 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec\ud558\uc5ec Contact Center \ud22c\uc790\uc758 \uac00\uce58\ub97c \ucd5c\ub300\ud654\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uace0, \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub3c4\ub85d \uc900\ube44\ud560 \ub54c \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc704\ud5d8 \ubc0f \ud63c\ub780\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.<\/p>\n<blockquote><p><a href=\"https:\/\/engage2demand.cisco.com\/LP=19260?ccid=cc001193&#038;oid=wbrco019138\">   <u>\uc624\ub298 \uc6e8\ube44<\/u><\/a> \ub098\uc5d0 \ucc38\uc5ec\ud558\uace0 <a href=\"https:\/\/www.cisco.com\/c\/dam\/m\/digital\/elq-cmcglobal\/OCA\/Assets\/Collaboration\/Q4FY19-CO-Contact-Center-ebook.pdf?oid=ebkco018193?ccid=cc001193\">eBook<\/a> \uc744 \uc77d\uc73c\uba74 \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc758 \ud601\uc2e0\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/blockquote>\n<p><strong>\uc790\uc138\ud55c\uc124\uba85Csing New, Global, \ud655\uc7a5 \uac00\ub2a5 \ubc0f \uc778\uc9c0 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Webex Contact Center<\/strong> <a href=\"https:\/\/blogs.cisco.com\/collaboration\/announcing-the-new-global-scalable-and-cognitive-cloud-based-webex-contact-center\"><\/a><a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"> \uc5f0\uacc4 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ub300\ud55c \ubcf4\ud638 \ud6c8\ub828\uc774 \ud544\uc694\ud569\ub2c8\uae4c?<\/a>  <a href=\"https:\/\/blogs.cisco.com\/collaboration\/contact-center-guardrails\"> \ud1b5\ud654 \uc544\ud0a4\ud14d\ucc98\ub97c \uc704\ud574 Cisco Webex Edge\ub97c Cisco Webex \uc2dc\uac04\uc744 \ub0b4\uc2ed\uc2dc\uc624.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uac15\ub825\ud558\uace0 \uc2e4\uc6a9\uc801\uc778 \ub2e8\uacc4<\/p>\n","protected":false},"author":5430,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1267,3637],"tags":[4278],"class_list":["post-388282","post","type-post","status-publish","format-standard","hentry","category-customer-experience","category-collaboration","tag-contact-center-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\uc800\ud76c\uc758 \uc624\ub354 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Contact Center\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840 | Webex Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\uc800\ud76c\uc758 \uc624\ub354 \uc6e8\ube44\ub098\uc5d0 \ucc38\uc5ec: Contact Center\ub97c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc774\ub3d9\ud558\ub294 \ubaa8\ubc94 \uc0ac\ub840 | Webex Blog\" \/>\n<meta property=\"og:description\" content=\"\ud074\ub77c\uc6b0\ub4dc \uc5f0\ub77d\ucc98 \uc13c\ud130\uc5d0 \uac15\ub825\ud558\uace0 \uc2e4\uc6a9\uc801\uc778 \ub2e8\uacc4\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.webex.com\/customer-experience\/join-our-on-demand-webinar-best-practices-for-moving-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"Webex Blog\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-08T18:22:59+00:00\" \/>\n<meta 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